Purpose This study aims to evaluate the moderating impact of corporate governance on the relationship between internal control mechanisms and financial performance. Design/methodology/approach The study employs a structured questionnaire to collect data from 250 top managers of rural banks in the capital of Ghana. Cronbach alpha value and Fornell-Larcker tests were performed to assess the reliability and validity of the data used. The study adopted a partial least square structural equation model (PLS-SEM). Findings The results show that internal control and corporate governance both have a direct positive and significant impact on financial performance. Furthermore, the interaction of internal control and corporate governance also has a positive and significant impact on financial performance, thus confirming the moderating role of corporate governance in the relationship between internal control mechanisms and financial performance. Practical implications This implies that organizations need to strengthen their corporate governance procedures to increase the efficiency of their internal control systems, which would ultimately lead to an improvement in their financial performance. Originality/value The present study innovates by assessing the moderating role of corporate governance in the nexus between internal control mechanisms and financial performance. This moderating effect assessment implies that corporate governance may not only affect the technical implementation of the internal control structures but will subsequently make an impact on the overall performance of the organization.
{"title":"Internal control mechanisms and financial performance of Ghanaian banks: the moderating role of corporate governance","authors":"Clement Oppong, Abukari Salifu Atchulo, Achille Dargaud Fofack, Daniel Elorm Afonope","doi":"10.1108/ajems-03-2023-0101","DOIUrl":"https://doi.org/10.1108/ajems-03-2023-0101","url":null,"abstract":"Purpose This study aims to evaluate the moderating impact of corporate governance on the relationship between internal control mechanisms and financial performance. Design/methodology/approach The study employs a structured questionnaire to collect data from 250 top managers of rural banks in the capital of Ghana. Cronbach alpha value and Fornell-Larcker tests were performed to assess the reliability and validity of the data used. The study adopted a partial least square structural equation model (PLS-SEM). Findings The results show that internal control and corporate governance both have a direct positive and significant impact on financial performance. Furthermore, the interaction of internal control and corporate governance also has a positive and significant impact on financial performance, thus confirming the moderating role of corporate governance in the relationship between internal control mechanisms and financial performance. Practical implications This implies that organizations need to strengthen their corporate governance procedures to increase the efficiency of their internal control systems, which would ultimately lead to an improvement in their financial performance. Originality/value The present study innovates by assessing the moderating role of corporate governance in the nexus between internal control mechanisms and financial performance. This moderating effect assessment implies that corporate governance may not only affect the technical implementation of the internal control structures but will subsequently make an impact on the overall performance of the organization.","PeriodicalId":46031,"journal":{"name":"African Journal of Economic and Management Studies","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135537015","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-21DOI: 10.1108/ajems-05-2023-0179
Olumide O. Olaoye, Mulatu F. Zerihun
Purpose The study investigates the effectiveness of government policies to mitigate the impact of a pandemic. The study adopts the small open economy of Nigeria for the following reasons. First, Nigeria is the largest economy in SSA. Second, Nigeria was also significantly impacted by the COVID-19 pandemic. Design/methodology/approach The study employed the time-varying structural autoregressive (TVSVAR) model to control for the potential asymmetry in fiscal variables and to control for the shift in the structural shift, following a macroeconomic shock. As a form of robustness, the study also implements the time-varying Granger causality to formally assess the temporal instability of the variable of interest. Findings The results show that an oil price shock is an important source of macroeconomic instability in Nigeria. Importantly, the results indicate that the effects of fiscal policy are strongly time varying. Specifically, the results show that fiscal policy helps to stabilize the economy, (i.e. they help to reduce inflation and spur output growth) following macroeconomic shock. Further, the Granger test shows that fiscal policy helped to spur growth in Nigeria. The research and policy implications are discussed. Originality/value The study accounts for the time-varying effects of fiscal policy.
{"title":"Mitigating the impact of a pandemic: a time-varying-parameter structural VAR (TVP-SVAR) and time-varying granger causality estimations","authors":"Olumide O. Olaoye, Mulatu F. Zerihun","doi":"10.1108/ajems-05-2023-0179","DOIUrl":"https://doi.org/10.1108/ajems-05-2023-0179","url":null,"abstract":"Purpose The study investigates the effectiveness of government policies to mitigate the impact of a pandemic. The study adopts the small open economy of Nigeria for the following reasons. First, Nigeria is the largest economy in SSA. Second, Nigeria was also significantly impacted by the COVID-19 pandemic. Design/methodology/approach The study employed the time-varying structural autoregressive (TVSVAR) model to control for the potential asymmetry in fiscal variables and to control for the shift in the structural shift, following a macroeconomic shock. As a form of robustness, the study also implements the time-varying Granger causality to formally assess the temporal instability of the variable of interest. Findings The results show that an oil price shock is an important source of macroeconomic instability in Nigeria. Importantly, the results indicate that the effects of fiscal policy are strongly time varying. Specifically, the results show that fiscal policy helps to stabilize the economy, (i.e. they help to reduce inflation and spur output growth) following macroeconomic shock. Further, the Granger test shows that fiscal policy helped to spur growth in Nigeria. The research and policy implications are discussed. Originality/value The study accounts for the time-varying effects of fiscal policy.","PeriodicalId":46031,"journal":{"name":"African Journal of Economic and Management Studies","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136152612","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-12DOI: 10.1108/ajems-12-2022-0492
Deli Dotse Gli, Ernest Yaw Tweneboah-Koduah, Raphael Odoom, Prince Kodua
Purpose Customer loyalty is of growing interest to many service firms due to the many tangible and intangible benefits it offers them. However, building customer loyalty is challenging for many service firms. This study aims to examine the impact of corporate reputation on customer loyalty. It also assesses the moderating role of the firm's country of origin in this relationship. Design/methodology/approach Survey research design was used to collect data from 367 universal banks' customers. Data were analysed using structural equation modelling. Findings The findings shed light on several crucial aspects of corporate reputation that influence customer loyalty. Specifically, signals of corporate social responsibility, corporate credibility, product attributes and relationship marketing were found to have a substantial impact on customer loyalty. Additionally, the study uncovers a noteworthy insight that the firm's country of origin plays a moderating role in the relationship between corporate reputation and customer loyalty, particularly in the context of the banking sector. Originality/value This research stands out due to its utilisation of signalling theory, making it one of the pioneering works in the bank brand management literature. It presents a comprehensive corporate reputation framework and its profound implications for customer loyalty. Furthermore, the study underscores the significance of considering the strength of the country-of-origin effect in shaping customer loyalty relationships.
{"title":"The effect of corporate reputation on customer loyalty in the Ghanaian banking industry: the role of country-of-origin","authors":"Deli Dotse Gli, Ernest Yaw Tweneboah-Koduah, Raphael Odoom, Prince Kodua","doi":"10.1108/ajems-12-2022-0492","DOIUrl":"https://doi.org/10.1108/ajems-12-2022-0492","url":null,"abstract":"Purpose Customer loyalty is of growing interest to many service firms due to the many tangible and intangible benefits it offers them. However, building customer loyalty is challenging for many service firms. This study aims to examine the impact of corporate reputation on customer loyalty. It also assesses the moderating role of the firm's country of origin in this relationship. Design/methodology/approach Survey research design was used to collect data from 367 universal banks' customers. Data were analysed using structural equation modelling. Findings The findings shed light on several crucial aspects of corporate reputation that influence customer loyalty. Specifically, signals of corporate social responsibility, corporate credibility, product attributes and relationship marketing were found to have a substantial impact on customer loyalty. Additionally, the study uncovers a noteworthy insight that the firm's country of origin plays a moderating role in the relationship between corporate reputation and customer loyalty, particularly in the context of the banking sector. Originality/value This research stands out due to its utilisation of signalling theory, making it one of the pioneering works in the bank brand management literature. It presents a comprehensive corporate reputation framework and its profound implications for customer loyalty. Furthermore, the study underscores the significance of considering the strength of the country-of-origin effect in shaping customer loyalty relationships.","PeriodicalId":46031,"journal":{"name":"African Journal of Economic and Management Studies","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135824709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-08DOI: 10.1108/ajems-02-2023-0040
Abdallah Abdul-Mumuni, Kwaku Amakye, Abdul-Lateef Abukari, Michael Insaidoo
PurposeWhile several existing panel studies have focused on the linear specifications of the nexus between trade openness and unemployment, nonlinear panel studies on this subject remain less explored. This paper examines the asymmetric nexus between trade openness and unemployment in 34 selected sub-Saharan Africa (SSA) countries for the period spanning from 1991 to 2020.Design/methodology/approachThe Pedroni and Westerlund panel cointegration tests were conducted to ascertain a long run relationship among the studied variables, while the panel nonlinear autoregressive distributed lag approach was applied to account for asymmetries.FindingsThe study revealed among other things that trade openness asymmetrically influences unemployment in the selected panel of SSA countries. In the long run, the positive shock in trade openness on unemployment is greater as compared to the negative shock.Research limitations/implicationsThe implications of this study include the need to (1) ensure the effective monitoring and supervision of trade flows in the sub-region so that their full benefits are maximized in terms of job creation and (2) ensure that a positive trade balance is maintained in the selected SSA countries.Originality/valueThe positive and negative shocks in trade openness are examined to determine their asymmetric effects on unemployment.
{"title":"Modeling trade openness–unemployment nexus in sub-Saharan Africa: the role of asymmetries","authors":"Abdallah Abdul-Mumuni, Kwaku Amakye, Abdul-Lateef Abukari, Michael Insaidoo","doi":"10.1108/ajems-02-2023-0040","DOIUrl":"https://doi.org/10.1108/ajems-02-2023-0040","url":null,"abstract":"PurposeWhile several existing panel studies have focused on the linear specifications of the nexus between trade openness and unemployment, nonlinear panel studies on this subject remain less explored. This paper examines the asymmetric nexus between trade openness and unemployment in 34 selected sub-Saharan Africa (SSA) countries for the period spanning from 1991 to 2020.Design/methodology/approachThe Pedroni and Westerlund panel cointegration tests were conducted to ascertain a long run relationship among the studied variables, while the panel nonlinear autoregressive distributed lag approach was applied to account for asymmetries.FindingsThe study revealed among other things that trade openness asymmetrically influences unemployment in the selected panel of SSA countries. In the long run, the positive shock in trade openness on unemployment is greater as compared to the negative shock.Research limitations/implicationsThe implications of this study include the need to (1) ensure the effective monitoring and supervision of trade flows in the sub-region so that their full benefits are maximized in terms of job creation and (2) ensure that a positive trade balance is maintained in the selected SSA countries.Originality/valueThe positive and negative shocks in trade openness are examined to determine their asymmetric effects on unemployment.","PeriodicalId":46031,"journal":{"name":"African Journal of Economic and Management Studies","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46344756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-07DOI: 10.1108/ajems-07-2022-0295
Solomon Tawiah Yeboah, Yasmeen Haider, G. Amoako
PurposeThe study explored the relationship between buyer–seller interactions and customer satisfaction in the small apparel fashion enterprises in the emerging markets. The moderating role of COVID-19 protocols implementations on buyer–seller interactions and customer satisfaction was further examined.Design/methodology/approachBuyer–seller interactions affecting customer satisfaction were divided into three constructs, namely, interactions relating to the overall customers shopping experience, smooth payment process and in-store interactions, and the COVID-19 protocols implementations were used as a moderator. A convenient sampling strategy was adopted to survey 450 customers of apparel fashion enterprises within the four regions in Ghana, of which 397 were validly used for the analysis. Existing questionnaires were adapted to collect data from the respondents. The data collected was therefore analysed using SPSS and SmartPLS programme to ascertain the nature of the relationships among the variables.FindingsThe study found that, in-store interactions, shopping experience and smooth payment processes directly influence customer satisfaction. However, the implementation of COVID-19 protocols failed to moderate the relationship between buyer–seller interactions and customer satisfaction.Research limitations/implicationsThe limitations of the study involve its context-specific, focusing on the small apparel and fashion market. Also, future researchers can re-examine the model in other geographical jurisdictions, focusing on small apparel owners’ competencies and other variables that position buyer–seller interactions as precursors of customer satisfaction in the small apparel fashion industry. The theoretical and managerial relevance of the findings are also discussed.Originality/valueThe paper extends the domain of buyer–seller interactions and customer satisfaction phenomena within the apparel fashion industry. Its examination of the impact of COVID-19 protocols’ implementation on customer satisfaction provides an insight into managers regarding how the applications can affect customers in a typical shopping environment.
{"title":"Buyer–seller interactions and customer satisfaction – the moderating role of COVID-19 protocols: a study of small apparel fashion enterprises in the regional shopping malls in Ghana","authors":"Solomon Tawiah Yeboah, Yasmeen Haider, G. Amoako","doi":"10.1108/ajems-07-2022-0295","DOIUrl":"https://doi.org/10.1108/ajems-07-2022-0295","url":null,"abstract":"PurposeThe study explored the relationship between buyer–seller interactions and customer satisfaction in the small apparel fashion enterprises in the emerging markets. The moderating role of COVID-19 protocols implementations on buyer–seller interactions and customer satisfaction was further examined.Design/methodology/approachBuyer–seller interactions affecting customer satisfaction were divided into three constructs, namely, interactions relating to the overall customers shopping experience, smooth payment process and in-store interactions, and the COVID-19 protocols implementations were used as a moderator. A convenient sampling strategy was adopted to survey 450 customers of apparel fashion enterprises within the four regions in Ghana, of which 397 were validly used for the analysis. Existing questionnaires were adapted to collect data from the respondents. The data collected was therefore analysed using SPSS and SmartPLS programme to ascertain the nature of the relationships among the variables.FindingsThe study found that, in-store interactions, shopping experience and smooth payment processes directly influence customer satisfaction. However, the implementation of COVID-19 protocols failed to moderate the relationship between buyer–seller interactions and customer satisfaction.Research limitations/implicationsThe limitations of the study involve its context-specific, focusing on the small apparel and fashion market. Also, future researchers can re-examine the model in other geographical jurisdictions, focusing on small apparel owners’ competencies and other variables that position buyer–seller interactions as precursors of customer satisfaction in the small apparel fashion industry. The theoretical and managerial relevance of the findings are also discussed.Originality/valueThe paper extends the domain of buyer–seller interactions and customer satisfaction phenomena within the apparel fashion industry. Its examination of the impact of COVID-19 protocols’ implementation on customer satisfaction provides an insight into managers regarding how the applications can affect customers in a typical shopping environment.","PeriodicalId":46031,"journal":{"name":"African Journal of Economic and Management Studies","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44881258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-31DOI: 10.46772/jecma.v6i2.1223
Ayu Hidayattullah, Lik Anah
Keberhasilan berbagai kegiatan pada organisasi dalam mencapai tujuan bukan hanya tergantung pada keunggulan teknologi yang dimiliki saja, namun juga berdasar pada aspek sumber daya manusia nya. Organisasi berkepentingan untuk selalu meningkatkan kinerja dari semua pegawainya. Kinerja dari karyawan bisa ditingkatkan salah satunya dengan upaya memotivasi dan memperhatikan kompetensi pegawai. Penelitian bertujuan menganalisis pengaruh Kompetensi Dan Motivasi Terhadap Kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang. Sementara metode yang dipakai yaitu metode kuantitatif, dengan pendekatan kausal yakni suatu hubungan yang sifatnya sebab akibat. Populasi penelitian ini sebanayk 33 orang, dan metode yang dipakai yaitu metode Nonprobability Sampling dengan sampel jenuh.sehingga menjadikan semua populasi menjadi sampel. Hasil penelitian menunjukan bahwa (1) Secara signifikan kompetensi berpengaruh pada kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang. (2) Secara signifikan motivasi berpengaruh pada kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang. (3) Secara simultan kompetensi dan Motivasi berpengaruh pada kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang.
{"title":"Pengaruh Kompetensi dan Motivasi terhadap Kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang","authors":"Ayu Hidayattullah, Lik Anah","doi":"10.46772/jecma.v6i2.1223","DOIUrl":"https://doi.org/10.46772/jecma.v6i2.1223","url":null,"abstract":"Keberhasilan berbagai kegiatan pada organisasi dalam mencapai tujuan bukan hanya tergantung pada keunggulan teknologi yang dimiliki saja, namun juga berdasar pada aspek sumber daya manusia nya. Organisasi berkepentingan untuk selalu meningkatkan kinerja dari semua pegawainya. Kinerja dari karyawan bisa ditingkatkan salah satunya dengan upaya memotivasi dan memperhatikan kompetensi pegawai. Penelitian bertujuan menganalisis pengaruh Kompetensi Dan Motivasi Terhadap Kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang. Sementara metode yang dipakai yaitu metode kuantitatif, dengan pendekatan kausal yakni suatu hubungan yang sifatnya sebab akibat. Populasi penelitian ini sebanayk 33 orang, dan metode yang dipakai yaitu metode Nonprobability Sampling dengan sampel jenuh.sehingga menjadikan semua populasi menjadi sampel. Hasil penelitian menunjukan bahwa (1) Secara signifikan kompetensi berpengaruh pada kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang. (2) Secara signifikan motivasi berpengaruh pada kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang. (3) Secara simultan kompetensi dan Motivasi berpengaruh pada kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang.","PeriodicalId":46031,"journal":{"name":"African Journal of Economic and Management Studies","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135992389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-31DOI: 10.46772/jecma.v6i2.1241
Cindy Oktarena Arinta, Lik Anah, Choirun Nisful Laili
Penelitian ini bertujuan untuk mencari pengaruh budaya organisasi dan komitmen organisasi terhadap produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang. Metode yang digunakan kuantitatif. Teknik pengambilan sampel yaitu sampling jenuh. Analisis data yang diterapkan uji asumsi klasik, statistik deskriptif, uji validitas dan reliabilitas, uji hipotesis, serta uji analisis regresi linear berganda ataupun koefisien determinasi. Hasilnya memperlihatkan bahwa pada (1) uji F budaya organisasi dan komitmen organisasi mempengaruhi produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang, serta pada (2) uji parsial budaya organisasi tidak mempengaruhi produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang, sementara ditemukan (3) pengaruh komitmen organisasi terhadap produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang.
{"title":"Pengaruh Budaya Organisasi dan Komitmen Organisasi terhadap Produktivitas Kerja Pegawai Badan Pusat Statistik Kabupaten Jombang","authors":"Cindy Oktarena Arinta, Lik Anah, Choirun Nisful Laili","doi":"10.46772/jecma.v6i2.1241","DOIUrl":"https://doi.org/10.46772/jecma.v6i2.1241","url":null,"abstract":"Penelitian ini bertujuan untuk mencari pengaruh budaya organisasi dan komitmen organisasi terhadap produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang. Metode yang digunakan kuantitatif. Teknik pengambilan sampel yaitu sampling jenuh. Analisis data yang diterapkan uji asumsi klasik, statistik deskriptif, uji validitas dan reliabilitas, uji hipotesis, serta uji analisis regresi linear berganda ataupun koefisien determinasi. Hasilnya memperlihatkan bahwa pada (1) uji F budaya organisasi dan komitmen organisasi mempengaruhi produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang, serta pada (2) uji parsial budaya organisasi tidak mempengaruhi produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang, sementara ditemukan (3) pengaruh komitmen organisasi terhadap produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang.","PeriodicalId":46031,"journal":{"name":"African Journal of Economic and Management Studies","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135992386","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-31DOI: 10.46772/jecma.v6i2.1246
Rendy Sudirman
This study aims to determine the impact that product attributes and employee performance have on customer satisfaction in companies in the tourism sector that are returning after the COVID-19 pandemic. The research method uses associative quantitative methods with data collection methods using questionnaires to Fazza Tour and Travel consumers, with as many as 300 respondents through accidental sampling techniques during May–July 2023. Meanwhile, the hypothesis analysis uses Spearman's rank correlation analysis. The results showed that product attributes had a positive and significant effect on customer satisfaction as evidenced by a correlation value of 0.791 and a significance value below 5%, which meant that the correlation was in the strong category, and employee performance had a positive and significant effect on customer satisfaction as evidenced by a correlation value of 0.672 and a significance value below 5%, which meant that the correlation was in the strong category.
{"title":"Korelasi Atribut Produk Dan Performa Karyawan Terhadap Kepuasan Konsumen Fazza T&T","authors":"Rendy Sudirman","doi":"10.46772/jecma.v6i2.1246","DOIUrl":"https://doi.org/10.46772/jecma.v6i2.1246","url":null,"abstract":"This study aims to determine the impact that product attributes and employee performance have on customer satisfaction in companies in the tourism sector that are returning after the COVID-19 pandemic. The research method uses associative quantitative methods with data collection methods using questionnaires to Fazza Tour and Travel consumers, with as many as 300 respondents through accidental sampling techniques during May–July 2023. Meanwhile, the hypothesis analysis uses Spearman's rank correlation analysis. The results showed that product attributes had a positive and significant effect on customer satisfaction as evidenced by a correlation value of 0.791 and a significance value below 5%, which meant that the correlation was in the strong category, and employee performance had a positive and significant effect on customer satisfaction as evidenced by a correlation value of 0.672 and a significance value below 5%, which meant that the correlation was in the strong category.","PeriodicalId":46031,"journal":{"name":"African Journal of Economic and Management Studies","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135992383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-30DOI: 10.1108/ajems-09-2022-0373
Solomon Yemidi, Grace Nkansa Asante, Paul Owusu Takyi
PurposeThe purpose of this research is to examine the impact of alterations in the path of monetary policy rates on inflation via the supply side of an emerging economy.Design/methodology/approachThe study employed semi-annual data covering the period 2007S1 to 2020S2 on the inflation rate, the combined outputs of industry and agriculture, the lending rate, and the monetary policy rate. The vector autoregression model was estimated and counterfactual simulation exercises were conducted.FindingsThe study revealed that a move from a higher to a lower monetary policy rate regime resulted in a shift in inflation from a higher to a lower regime. In particular, a 200-basis point reduction in the monetary policy rate over the simulation horizon produces a 1.3% fall in the inflation rate over the same period.Research limitations/implicationsThe study has a limitation due to the unavailability of a long-span dataset on all relevant variables. As a result, it is important to exercise caution when interpreting the study's findings. A potential area for further research is to explore how changes in interest rates impact inflation in the real economy by utilising other multiple-variable time series techniques.Practical implicationsIt is the opinion of the authors that for inflation in Ghana to move to a lower regime, conscious efforts should be made by the monetary authorities to gradually move from a regime of a high monetary policy rate to a lower one.Social implicationsIn particular, a 200-basis point reduction in the MPR over the simulation horizon produces a 1.3% fall in the inflation rate over the same period.Originality/valueThis study enhances the authors' knowledge of how monetary policy can affect inflation in developing countries through the supply-side channel.
{"title":"Inflation and interest rate dynamics in Ghana: the supply-side perspective","authors":"Solomon Yemidi, Grace Nkansa Asante, Paul Owusu Takyi","doi":"10.1108/ajems-09-2022-0373","DOIUrl":"https://doi.org/10.1108/ajems-09-2022-0373","url":null,"abstract":"PurposeThe purpose of this research is to examine the impact of alterations in the path of monetary policy rates on inflation via the supply side of an emerging economy.Design/methodology/approachThe study employed semi-annual data covering the period 2007S1 to 2020S2 on the inflation rate, the combined outputs of industry and agriculture, the lending rate, and the monetary policy rate. The vector autoregression model was estimated and counterfactual simulation exercises were conducted.FindingsThe study revealed that a move from a higher to a lower monetary policy rate regime resulted in a shift in inflation from a higher to a lower regime. In particular, a 200-basis point reduction in the monetary policy rate over the simulation horizon produces a 1.3% fall in the inflation rate over the same period.Research limitations/implicationsThe study has a limitation due to the unavailability of a long-span dataset on all relevant variables. As a result, it is important to exercise caution when interpreting the study's findings. A potential area for further research is to explore how changes in interest rates impact inflation in the real economy by utilising other multiple-variable time series techniques.Practical implicationsIt is the opinion of the authors that for inflation in Ghana to move to a lower regime, conscious efforts should be made by the monetary authorities to gradually move from a regime of a high monetary policy rate to a lower one.Social implicationsIn particular, a 200-basis point reduction in the MPR over the simulation horizon produces a 1.3% fall in the inflation rate over the same period.Originality/valueThis study enhances the authors' knowledge of how monetary policy can affect inflation in developing countries through the supply-side channel.","PeriodicalId":46031,"journal":{"name":"African Journal of Economic and Management Studies","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48963605","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-25DOI: 10.1108/ajems-12-2022-0488
O. Olaoye, M. Zerihun
PurposeThe study analyzed the moderating role of information and communication technology (ICT) in the financial inclusion–poverty nexus in Nigeria.Design/methodology/approachThe study adopts a battery of econometric techniques such as the generalized method of moments and the fully modified OLS to control for heterogeneity and endogeneity issues in the poverty literature.FindingsThe results show that ICT (regardless of the measure of ICT adopted) moderates the impact of financial inclusion on poverty in Nigeria. Specifically, the result shows that ICT strengthens the effectiveness of financial inclusion to reduce poverty. In particular, the results show that in the presence of unanticipated macroeconomic shock, ICT can help to deepen financial inclusion, reduce the negative effects of an unanticipated shock and ameliorate poverty in Nigeria. That is, the vulnerability of the poor in Nigeria to unanticipated economic shocks can be reduced by expanding the use of ICT in the financial sector. The research and policy implications are discussed.Originality/valueThe study accounts for the impact of COVID-19.
{"title":"Financial inclusion and poverty reduction in Nigeria: the role of information and communication technology (ICT)","authors":"O. Olaoye, M. Zerihun","doi":"10.1108/ajems-12-2022-0488","DOIUrl":"https://doi.org/10.1108/ajems-12-2022-0488","url":null,"abstract":"PurposeThe study analyzed the moderating role of information and communication technology (ICT) in the financial inclusion–poverty nexus in Nigeria.Design/methodology/approachThe study adopts a battery of econometric techniques such as the generalized method of moments and the fully modified OLS to control for heterogeneity and endogeneity issues in the poverty literature.FindingsThe results show that ICT (regardless of the measure of ICT adopted) moderates the impact of financial inclusion on poverty in Nigeria. Specifically, the result shows that ICT strengthens the effectiveness of financial inclusion to reduce poverty. In particular, the results show that in the presence of unanticipated macroeconomic shock, ICT can help to deepen financial inclusion, reduce the negative effects of an unanticipated shock and ameliorate poverty in Nigeria. That is, the vulnerability of the poor in Nigeria to unanticipated economic shocks can be reduced by expanding the use of ICT in the financial sector. The research and policy implications are discussed.Originality/valueThe study accounts for the impact of COVID-19.","PeriodicalId":46031,"journal":{"name":"African Journal of Economic and Management Studies","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-08-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62021728","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：