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Buyer–seller interactions and customer satisfaction – the moderating role of COVID-19 protocols: a study of small apparel fashion enterprises in the regional shopping malls in Ghana 买卖双方互动和客户满意度——新冠肺炎协议的调节作用:对加纳地区购物中心小型服装时尚企业的研究
IF 1.3 Q1 Economics, Econometrics and Finance Pub Date : 2023-09-07 DOI: 10.1108/ajems-07-2022-0295
Solomon Tawiah Yeboah, Yasmeen Haider, G. Amoako
PurposeThe study explored the relationship between buyer–seller interactions and customer satisfaction in the small apparel fashion enterprises in the emerging markets. The moderating role of COVID-19 protocols implementations on buyer–seller interactions and customer satisfaction was further examined.Design/methodology/approachBuyer–seller interactions affecting customer satisfaction were divided into three constructs, namely, interactions relating to the overall customers shopping experience, smooth payment process and in-store interactions, and the COVID-19 protocols implementations were used as a moderator. A convenient sampling strategy was adopted to survey 450 customers of apparel fashion enterprises within the four regions in Ghana, of which 397 were validly used for the analysis. Existing questionnaires were adapted to collect data from the respondents. The data collected was therefore analysed using SPSS and SmartPLS programme to ascertain the nature of the relationships among the variables.FindingsThe study found that, in-store interactions, shopping experience and smooth payment processes directly influence customer satisfaction. However, the implementation of COVID-19 protocols failed to moderate the relationship between buyer–seller interactions and customer satisfaction.Research limitations/implicationsThe limitations of the study involve its context-specific, focusing on the small apparel and fashion market. Also, future researchers can re-examine the model in other geographical jurisdictions, focusing on small apparel owners’ competencies and other variables that position buyer–seller interactions as precursors of customer satisfaction in the small apparel fashion industry. The theoretical and managerial relevance of the findings are also discussed.Originality/valueThe paper extends the domain of buyer–seller interactions and customer satisfaction phenomena within the apparel fashion industry. Its examination of the impact of COVID-19 protocols’ implementation on customer satisfaction provides an insight into managers regarding how the applications can affect customers in a typical shopping environment.
目的本研究探讨了新兴市场小型服装时尚企业的买方-卖方互动与客户满意度之间的关系。进一步研究了新冠肺炎协议实施对买卖双方互动和客户满意度的调节作用。设计/方法论/方法影响客户满意度的买卖双方互动被分为三个结构,即与整体客户购物体验相关的互动、顺畅的支付流程和店内互动,新冠肺炎协议的实施被用作调节因素。采用方便抽样策略对加纳四个地区的450家服装时尚企业客户进行了调查,其中397家客户被有效用于分析。对现有问卷进行了调整,以收集受访者的数据。因此,使用SPSS和SmartPLS程序对收集的数据进行分析,以确定变量之间关系的性质。研究发现,店内互动、购物体验和顺畅的支付流程直接影响客户满意度。然而,新冠肺炎协议的实施未能缓和买卖双方互动与客户满意度之间的关系。研究局限性/含义该研究的局限性涉及特定的背景,重点关注小型服装和时尚市场。此外,未来的研究人员可以在其他地理管辖区重新审视该模型,重点关注小型服装所有者的能力和其他变量,这些变量将买卖双方的互动定位为小型服装时尚行业客户满意度的前兆。还讨论了研究结果的理论和管理相关性。独创性/价值本文扩展了服装时尚行业中买卖双方互动和客户满意度现象的领域。它对新冠肺炎协议实施对客户满意度的影响进行了研究,从而深入了解了管理者在典型购物环境中应用程序如何影响客户。
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引用次数: 0
Pengaruh Kompetensi dan Motivasi terhadap Kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang 琼邦县中央统计机构工作人员表现的能力和动机的影响
Q1 Economics, Econometrics and Finance Pub Date : 2023-08-31 DOI: 10.46772/jecma.v6i2.1223
Ayu Hidayattullah, Lik Anah
Keberhasilan berbagai kegiatan pada organisasi dalam mencapai tujuan bukan hanya tergantung pada keunggulan teknologi yang dimiliki saja, namun juga berdasar pada aspek sumber daya manusia nya. Organisasi berkepentingan untuk selalu meningkatkan kinerja dari semua pegawainya. Kinerja dari karyawan bisa ditingkatkan salah satunya dengan upaya memotivasi dan memperhatikan kompetensi pegawai. Penelitian bertujuan menganalisis pengaruh Kompetensi Dan Motivasi Terhadap Kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang. Sementara metode yang dipakai yaitu metode kuantitatif, dengan pendekatan kausal yakni suatu hubungan yang sifatnya sebab akibat. Populasi penelitian ini sebanayk 33 orang, dan metode yang dipakai yaitu metode Nonprobability Sampling dengan sampel jenuh.sehingga menjadikan semua populasi menjadi sampel. Hasil penelitian menunjukan bahwa (1) Secara signifikan kompetensi berpengaruh pada kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang. (2) Secara signifikan motivasi berpengaruh pada kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang. (3) Secara simultan kompetensi dan Motivasi berpengaruh pada kinerja Pegawai Badan Pusat Statistik Kabupaten Jombang.
组织在实现目标方面的活动的成功不仅取决于技术的卓越,而且取决于人力资源的各个方面。该组织应继续改善其所有员工的工作效率。员工的表现可以通过激励和观察员工的能力来提高。研究的目的是分析琼邦中央统计局工作人员表现的能力和动机影响。而另一种方法是定量方法,采用因果关系的因果关系方法。该研究的人口为33人,采用的方法是不可能的饱和样本样本。这就把所有的种群变成了样本。研究结果表明,(1)胜任程度显著影响了琼邦区中央统计人员的工作表现。2)动机对琼邦区统计中心职员的表现有重大影响。(3)综合能力和动力同时影响了摄政中央统计人员的表现。
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引用次数: 0
Pengaruh Budaya Organisasi dan Komitmen Organisasi terhadap Produktivitas Kerja Pegawai Badan Pusat Statistik Kabupaten Jombang 组织文化和组织承诺的影响约邦区统计中心工作人员的生产力
Q1 Economics, Econometrics and Finance Pub Date : 2023-08-31 DOI: 10.46772/jecma.v6i2.1241
Cindy Oktarena Arinta, Lik Anah, Choirun Nisful Laili
Penelitian ini bertujuan untuk mencari pengaruh budaya organisasi dan komitmen organisasi terhadap produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang. Metode yang digunakan kuantitatif. Teknik pengambilan sampel yaitu sampling jenuh. Analisis data yang diterapkan uji asumsi klasik, statistik deskriptif, uji validitas dan reliabilitas, uji hipotesis, serta uji analisis regresi linear berganda ataupun koefisien determinasi. Hasilnya memperlihatkan bahwa pada (1) uji F budaya organisasi dan komitmen organisasi mempengaruhi produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang, serta pada (2) uji parsial budaya organisasi tidak mempengaruhi produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang, sementara ditemukan (3) pengaruh komitmen organisasi terhadap produktivitas kerja pegawai Badan Pusat Statistik Kabupaten Jombang.
本研究旨在探讨该组织的文化和该组织对朝鲜区统计工作人员生产力的承诺的影响。定量使用的方法。抽样技术就是饱和抽样。分析应用的数据测试的经典假设、描述性统计、有效性和可靠性测试、假设测试和确定性线性或系数分析。F于(1)测试结果显示,机构的组织文化和承诺,影响员工的工作效率,组织县中心统计,形似于(2)测试,以及部分不影响员工的工作效率,组织文化机构统计发现,形似,而县中心(3)员工组织承诺对劳动生产率的影响中心机构统计,形似县。
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引用次数: 0
Korelasi Atribut Produk Dan Performa Karyawan Terhadap Kepuasan Konsumen Fazza T&T 产品属性和员工表现与消费者Fazza T&T满意的关系
Q1 Economics, Econometrics and Finance Pub Date : 2023-08-31 DOI: 10.46772/jecma.v6i2.1246
Rendy Sudirman
This study aims to determine the impact that product attributes and employee performance have on customer satisfaction in companies in the tourism sector that are returning after the COVID-19 pandemic. The research method uses associative quantitative methods with data collection methods using questionnaires to Fazza Tour and Travel consumers, with as many as 300 respondents through accidental sampling techniques during May–July 2023. Meanwhile, the hypothesis analysis uses Spearman's rank correlation analysis. The results showed that product attributes had a positive and significant effect on customer satisfaction as evidenced by a correlation value of 0.791 and a significance value below 5%, which meant that the correlation was in the strong category, and employee performance had a positive and significant effect on customer satisfaction as evidenced by a correlation value of 0.672 and a significance value below 5%, which meant that the correlation was in the strong category.
本研究旨在确定产品属性和员工绩效对COVID-19大流行后回归的旅游行业公司客户满意度的影响。研究方法采用关联定量方法和数据收集方法,对Fazza Tour和Travel的消费者进行问卷调查,通过随机抽样技术,在2023年5月至7月期间调查了多达300名受访者。同时,假设分析采用Spearman的秩相关分析。结果表明,产品属性对顾客满意度的影响为正显著,相关值为0.791,显著性值低于5%,相关性强;员工绩效对顾客满意度的影响为正显著,相关值为0.672,显著性值低于5%,相关性强。
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引用次数: 0
Inflation and interest rate dynamics in Ghana: the supply-side perspective 加纳的通货膨胀和利率动态:供给侧视角
IF 1.3 Q1 Economics, Econometrics and Finance Pub Date : 2023-08-30 DOI: 10.1108/ajems-09-2022-0373
Solomon Yemidi, Grace Nkansa Asante, Paul Owusu Takyi
PurposeThe purpose of this research is to examine the impact of alterations in the path of monetary policy rates on inflation via the supply side of an emerging economy.Design/methodology/approachThe study employed semi-annual data covering the period 2007S1 to 2020S2 on the inflation rate, the combined outputs of industry and agriculture, the lending rate, and the monetary policy rate. The vector autoregression model was estimated and counterfactual simulation exercises were conducted.FindingsThe study revealed that a move from a higher to a lower monetary policy rate regime resulted in a shift in inflation from a higher to a lower regime. In particular, a 200-basis point reduction in the monetary policy rate over the simulation horizon produces a 1.3% fall in the inflation rate over the same period.Research limitations/implicationsThe study has a limitation due to the unavailability of a long-span dataset on all relevant variables. As a result, it is important to exercise caution when interpreting the study's findings. A potential area for further research is to explore how changes in interest rates impact inflation in the real economy by utilising other multiple-variable time series techniques.Practical implicationsIt is the opinion of the authors that for inflation in Ghana to move to a lower regime, conscious efforts should be made by the monetary authorities to gradually move from a regime of a high monetary policy rate to a lower one.Social implicationsIn particular, a 200-basis point reduction in the MPR over the simulation horizon produces a 1.3% fall in the inflation rate over the same period.Originality/valueThis study enhances the authors' knowledge of how monetary policy can affect inflation in developing countries through the supply-side channel.
目的本研究的目的是通过新兴经济体的供给侧来检验货币政策利率路径的改变对通货膨胀的影响。设计/方法/方法该研究采用了涵盖2007S1至2020S2期间的通货膨胀率、工农业综合产出、贷款利率和货币政策利率的半年期数据。对向量自回归模型进行了估计,并进行了反事实模拟练习。研究结果表明,从较高货币政策利率体制向较低货币政策利率机制的转变导致通货膨胀率从较高制度向较低制度的转变。特别是,在模拟范围内,货币政策利率降低200个基点会使同期通胀率下降1.3%。研究局限性/含义由于无法获得所有相关变量的大跨度数据集,该研究存在局限性。因此,在解释研究结果时,谨慎行事是很重要的。进一步研究的一个潜在领域是通过利用其他多变量时间序列技术,探索利率变化如何影响实体经济中的通货膨胀。实际含义作者认为,为了使加纳的通货膨胀率下降,货币当局应该有意识地努力从高货币政策利率逐步下降。社会影响特别是,在模拟范围内,MPR降低200个基点会导致同期通货膨胀率下降1.3%。原创性/价值这项研究增强了作者对货币政策如何通过供给侧渠道影响发展中国家通货膨胀的认识。
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引用次数: 0
Financial inclusion and poverty reduction in Nigeria: the role of information and communication technology (ICT) 尼日利亚的普惠金融和减贫:信息和通信技术的作用
IF 1.3 Q1 Economics, Econometrics and Finance Pub Date : 2023-08-25 DOI: 10.1108/ajems-12-2022-0488
O. Olaoye, M. Zerihun
PurposeThe study analyzed the moderating role of information and communication technology (ICT) in the financial inclusion–poverty nexus in Nigeria.Design/methodology/approachThe study adopts a battery of econometric techniques such as the generalized method of moments and the fully modified OLS to control for heterogeneity and endogeneity issues in the poverty literature.FindingsThe results show that ICT (regardless of the measure of ICT adopted) moderates the impact of financial inclusion on poverty in Nigeria. Specifically, the result shows that ICT strengthens the effectiveness of financial inclusion to reduce poverty. In particular, the results show that in the presence of unanticipated macroeconomic shock, ICT can help to deepen financial inclusion, reduce the negative effects of an unanticipated shock and ameliorate poverty in Nigeria. That is, the vulnerability of the poor in Nigeria to unanticipated economic shocks can be reduced by expanding the use of ICT in the financial sector. The research and policy implications are discussed.Originality/valueThe study accounts for the impact of COVID-19.
目的:本研究分析了尼日利亚信息通信技术(ICT)在普惠金融与贫困关系中的调节作用。设计/方法/方法本研究采用了一系列计量经济学技术,如广义矩量法和完全修正的OLS来控制贫困文献中的异质性和内质性问题。研究结果表明,信息通信技术(无论采用何种信息通信技术措施)缓和了尼日利亚金融普惠对贫困的影响。具体而言,研究结果表明,信息通信技术增强了普惠金融减少贫困的有效性。特别是,研究结果表明,在出现意外宏观经济冲击的情况下,信息通信技术可以帮助加深金融包容性,减少意外冲击的负面影响,并改善尼日利亚的贫困状况。也就是说,通过在金融部门扩大信息通信技术的使用,可以减少尼日利亚穷人对意外经济冲击的脆弱性。讨论了研究和政策意义。独创性/价值该研究考虑了COVID-19的影响。
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引用次数: 0
Analisis Kendala Pengembangan Pertumbuhan Produksi Perusahaan Semen dan Struktur Keuangan terhadap Kinerja SCM di Periode Pandemi 分析水泥生产增长障碍以及大流行期间SCM绩效的财务结构
Q1 Economics, Econometrics and Finance Pub Date : 2023-08-23 DOI: 10.46772/jecma.v6i2.1109
Adiba Fuad Syamlan, Djoko Soelistya, Rachmad Ilham
The success of companies in today's global competition is strongly influenced by their ability to utilize resources. In our country, which has an open market system with government linkages through the customs and excise department of state-owned enterprises, development is very rapid. Management teams in the project business are faced with the challenge of making choices and decisions that support desired goals, even though change often complicates their task. Researchers make earlystage observations to obtain data and manage it to show the progress of achievement in each buyer's transaction during a certain period. In managing a business, there are two competing theories, namely maximizing producer surplus and maximizing stakeholder surplus. Both of these theories can be alternatives that compete or complement each other. It is important for companies to understand and implement expansion, which is the expansion of the company's territory by occupying other areas either partially or wholly. This aims to achieve efficiency, gain higher profits, and remain competitive. This study uses a combination of qualitative and quantitative methods, with a focus on the effect of changes in work pattern systems on improving company performance and profits. The results of the study show that changes in work pattern systems have a positive impact on companies, increasing activities and the range of products offered. These changes also affected the performance of all employees in the marketing division and the company as a whole. In order to reach a conclusion, this study confirms that the change in the work pattern system is more profitable than the previous pattern system, because it has brought development to the company with a positive influence on performance and profits, as well as affecting the overall company turnover.
在当今的全球竞争中,企业的成功很大程度上取决于其利用资源的能力。我国有一个开放的市场体系,通过国有企业的海关和税务部门与政府联系,发展非常迅速。项目业务中的管理团队面临着做出支持期望目标的选择和决策的挑战,即使变更经常使他们的任务复杂化。研究者通过早期观察来获取数据并对其进行管理,以显示在一定时期内每个买家交易的成果进展。在企业管理中,有两种相互竞争的理论,即生产者剩余最大化和利益相关者剩余最大化。这两种理论都可以是相互竞争或互补的选择。对于公司来说,理解和实施扩张是很重要的,扩张是通过部分或全部占领其他地区来扩大公司的领土。这样做的目的是提高效率,获得更高的利润,并保持竞争力。本研究采用定性和定量相结合的方法,重点关注工作模式系统变化对提高公司绩效和利润的影响。研究结果表明,工作模式系统的变化对公司产生了积极的影响,增加了活动和提供的产品范围。这些变化也影响了营销部门所有员工和整个公司的绩效。为了得出结论,本研究证实了工作模式系统的改变比以前的模式系统更有利可图,因为它给公司带来了发展,对业绩和利润产生了积极的影响,同时也影响了公司的整体营业额。
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引用次数: 0
Determinasi Faktor Yang Memengaruhi Keputusan Manajemen Dalam Berinvestasi 决定影响管理决策的因素
Q1 Economics, Econometrics and Finance Pub Date : 2023-08-23 DOI: 10.46772/jecma.v6i2.1288
Editya Nurdiana, Tika Septiani, Putri Puspita Ayu
Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh Earning Per Share, Net Profit Margin dan Debt to Equity Ratio terhadap Harga Saham. Unit analisis yang diteliti yaitu perusahaan sub sektor Perdagangan Eceran yang terdaftar di Bursa Efek Indonesia periode 2018-2022. Penentuan sampel menggunakan metode purpose sampling sehingga diperoleh sampel sebanyak 8 perusahaan dengan jangka waktu 6 tahun. Jenis penelitian yang digunakan yaitu asosiatif yang bertujuan untuk mengetahui hubungan antara dua variabel atau lebih yang bersifat sebab akibat. Data yang digunakan adalah laporan keuangan dan laporan tahunan (annual report), sumber data berasal dari www.idx.co.id teknik analisis data dengan menggunakan analisis regresi linear berganda dengan Harga Saham sebagai variabel dependent sedangkan Earning Per Share, Net Profit Margin dan Debt to Equity Ratio sebagai variabel independet. Pengolahan data ini menggunakan alat bantu IBM SPSS Versi 23. Metode penelitian yang digunakan yaitu statistik deskriptif, uji asumsi klasik, analisis regresi berganda, uji hoipotesis t dan uji hipotesis F. Hasil peneltian menunjukkan bahwa secara parsial Earning Per Share, Net Profit Margin berpengaruh terhadap Harga Saham sedangkan Debt to Equity Ratio tidak berpengaruh terhadap harga saham. Hasil penelitian menunjukkan bahwa secara simultan Earning Per Share, Net Profit Margin dan Debt to Equity Ratio berpengaruh terhadap Harga Saham.
本研究的目的是了解和分析Earning Per Share,净利润利润率和股票价格等价物的影响。分析单位研究的是在印度尼西亚证券交易所上市的东南交易部门。用采样方法确定样本,以便在6年的时间内获得8家公司的样本。用于确定两个或两个以上因果变量之间的关系的推论。使用的数据包括财务报告和年度报告(annual report),数据来源来自www.idx.co.id数据分析,该分析使用股票价格为可降解变量的线性增值分析,而Earning每股收益、净利润差距和平均利率为指数变量。使用IBM SPSS版本23处理此数据。使用的描述性统计、经典假设测试、多重回归分析、霍归论性t试验和F.假说测试的研究方法表明,部分股息对股票价格有影响,而对等利率对股票价格没有影响。研究结果表明,同时提高利润利润率和股息对股票价格的影响。
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引用次数: 0
Pengaruh Managerial Ownership, Company Growth, Investment Opportunity Set, dan Debt Covenant terhadap Konservatisme Akuntansi Pengaruh管理层所有权,公司成长,投资机会集,和债务契约,以及Konservatisme Akuntansi
Q1 Economics, Econometrics and Finance Pub Date : 2023-08-23 DOI: 10.46772/jecma.v6i2.1228
Raja Vanaldo Boang Manulu, Okta Fiana
This study aims to determine the influence of managerial ownership, company growth, investment opportunity set, and debt covenant on accounting conservatism in manufacturing companies in the consumer goods industry sector listed on the Indonesia Stock Exchange in 2019-2021. This research uses a quantitative approach. The sampling technique uses a non-probability sampling method for the type of sampling is purposive sampling. The population in this study includes thirtytwo manufacturing companies in the consumer goods industry sector listed on the Indonesia Stock Exchange in 2019-2021. The data analysis method used is panel data regression analysis. The results of this study show that simultaneously managerial ownership, company growth, investment opportunity set, and debt covenant have a significant effect on accounting conservatism. The results of the panel data regression test can partially be seen that company growth and investment opportunity set have proven to have a positive and significant effect on accounting conservatism. While managerial ownership and debt covenants have a negative and significant effect on accounting conservatism.
本研究旨在确定管理层所有权、公司成长、投资机会集和债务契约对2019-2021年在印度尼西亚证券交易所上市的消费品行业制造业公司会计稳健性的影响。本研究采用定量方法。抽样技术采用非概率抽样方法,因为抽样的类型是有目的抽样。本研究的人口包括2019-2021年在印度尼西亚证券交易所上市的消费品行业的32家制造公司。采用的数据分析方法为面板数据回归分析。研究结果表明,管理层所有权、公司成长性、投资机会集和债务契约同时对会计稳健性有显著影响。面板数据回归检验的结果可以部分看出,公司成长性和投资机会集对会计稳健性具有正向显著的影响。而管理层所有权和债务契约对会计稳健性有显著的负面影响。
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引用次数: 0
Dampak Kepemimpinan Transformasional Terhadap Pengembangan Karier dan Motivasi Kerja Pegawai di Kelurahan Tembong 转型领导对Tembong社区就业发展和就业动机的影响
Q1 Economics, Econometrics and Finance Pub Date : 2023-08-23 DOI: 10.46772/jecma.v6i2.1232
Muhammad Arif Rahman
This study aims to determine how much impact the workload has on job satisfaction. Quantitative causality is used as research design. Respondents were 188 nurses at the Bakti Timah Pangkalpinang Hospital. PLS SEM is used as a data analysis method. The results of the study found that workload had a significant negative impact on job satisfaction. Hospital management can increase nurse job satisfaction by reducing work demands through support provided by colleagues and superiors, fairness in dividing workloads, and more flexible working time. This research contributes to efforts to increase job satisfaction through workload on nurses.
本研究旨在确定工作量对工作满意度的影响程度。定量因果关系被用作研究设计。受访者是Bakti Timah Pangkalpinang医院的188名护士。采用PLS扫描电镜作为数据分析方法。研究结果发现,工作量对工作满意度有显著的负向影响。医院管理可以通过同事和上级提供的支持、公平分配工作量和更灵活的工作时间来减少工作需求,从而提高护士的工作满意度。本研究有助于通过增加护士工作量来提高工作满意度。
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引用次数: 0
期刊
African Journal of Economic and Management Studies
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