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Introduction to the Special Issue on Automation Failure 自动化故障特刊简介
IF 2 Q1 Engineering Pub Date : 2024-06-12 DOI: 10.1177/15553434241262865
J. Schraagen, Emilie M. Roth
This brief Introduction provides an overview and clustering of the invited commentaries to the Skraaning and Jamieson target article, as well as implications for future research in the area of automation failure.
这篇简短的导言概述了斯克拉宁和贾米森目标文章的特邀评论,并对其进行了分类,同时还介绍了自动化故障领域未来研究的意义。
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引用次数: 0
Augmenting Human Cognition With a Digital Submarine Periscope 用数字潜艇潜望镜增强人类认知能力
IF 2 Q1 Engineering Pub Date : 2024-06-01 DOI: 10.1177/15553434241235770
Stephanie Michailovs, J. Irons, Zach Howard, S. Pond, Megan Schmitt, Matt Stoker, Troy A W Visser, Jason Bell, Gavin Pinniger, Madison J. Fitzgerald, S. Huf, Owen B J Carter, S. Loft
Advances in opto-electronics enable replacement of conventional submarine periscopes which display only a portion of the horizon (low field of view), with digital periscopes, which can potentially display a 360° panoramic digital representation of the horizon (high field of view). Digital periscopes can also provide digitized analysis tools for vessel (contact) range and course estimates. The current research compared the impact of a digital representation of a conventional periscope view with an alternative digital periscope prototype that displayed a larger (360°) field of view and provided digital analysis tools, on performance, perceived workload and system usability. Two experiments were conducted in a simulated submarine control room environment. In Experiment 1, the high field of view periscope yielded faster contact detection times, with no cost to the perceived workload or usability associated with the task of contact detection. In Experiment 2, the digitized analysis tools supported more accurate contact course and range estimates and lowered perceived workload, with no impact on perceived usability. These outcomes indicate that digitally augmenting the periscope is a technological innovation that can potentially facilitate submariner tasks, and highlight the benefits of applying knowledge from perceptual and cognitive science to the design of future digital periscope prototypes.
由于光电子技术的进步,传统的潜艇潜望镜只能显示地平线的一部分(低视场),而数字潜望镜可以显示 360° 地平线的全景数字图像(高视场)。数字潜望镜还可提供数字化分析工具,用于船只(接触)范围和航向估计。目前的研究比较了传统潜望镜视图的数字表示法与显示更大(360°)视场并提供数字分析工具的替代数字潜望镜原型对性能、感知工作量和系统可用性的影响。在模拟潜艇控制室环境中进行了两次实验。在实验 1 中,高视野潜望镜的接触探测时间更快,而与接触探测任务相关的感知工作量或可用性却没有任何损失。在实验 2 中,数字化分析工具支持更准确的接触路线和范围估计,降低了感知工作量,但对感知可用性没有影响。这些结果表明,潜望镜的数字化增强是一种技术创新,有可能促进潜艇人员执行任务,并强调了将感知和认知科学知识应用于未来数字潜望镜原型设计的益处。
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引用次数: 0
Get on the Round Dial: Fighter Pilot Strategies for Recovering Situation Awareness After Disorienting Physiological Events 拨号:战斗机飞行员在迷失方向的生理事件后恢复情况意识的策略
IF 2 Q1 Engineering Pub Date : 2024-06-01 DOI: 10.1177/15553434241234105
L. Militello, Katie Ernst, A. R. Panganiban, Eli Wagner, Michael T. Tolston, Gregory J. Funke
Despite decades of research and training, adverse physiological events continue to present a significant risk to pilots. This paper describes a naturalistic study of fighter pilot experiences with disorienting physiological events such as gravity-induced loss of consciousness (G-LOC), hypoxia, and spatial disorientation. We conducted a cognitive task analysis with 10 experienced fighter pilots to elicit incidents in which the pilot or another pilot in the flight experienced a physiological event, exploring how they recognized something was wrong, assessed the level of impairment, and regained situation awareness. We describe cognitive requirements, specific cues and strategies, as well as complexities associated with managing these disorienting physiological events. Implications for decision support design and training are discussed.
尽管经过数十年的研究和训练,不良生理事件仍对飞行员构成重大风险。本文描述了一项关于战斗机飞行员经历迷失生理事件(如重力诱发意识丧失(G-LOC)、缺氧和空间迷失)的自然研究。我们对 10 名经验丰富的战斗机飞行员进行了认知任务分析,以引出飞行员或飞行中的其他飞行员经历生理事件的事件,探讨他们如何意识到出了问题、评估损伤程度以及恢复情况意识。我们描述了认知要求、特定线索和策略,以及处理这些令人迷失方向的生理事件的复杂性。我们还讨论了决策支持设计和培训的意义。
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引用次数: 0
Distinguishing Urgent From Non-urgent Communications: A Mixed Methods Study of Communication Technology Use in Perinatal Care 区分紧急与非紧急通信:围产期护理中通信技术使用的混合方法研究
IF 2 Q1 Engineering Pub Date : 2024-05-07 DOI: 10.1177/15553434241251431
Laura Wilson, Alison M. Stuebe, M. Pearsall, Megan Mansour, K. P. Tully, Jennifer H. Garvin, Kevin Jones, Emily S. Patterson
Distinguishing urgent from non-urgent communication is critical. We aimed to understand how hospital staff choose what communication technologies to use. A mixed methods study was conducted with four focus groups, with staff working on postpartum care units, and log data from a hands-free communication system was analyzed. We found that urgent communications were appropriate for the hands-free device, with less urgent communications sent through secure chat in the electronic health record. Exceptions included when the intended recipient was in the operating room and during sensitive discussions. The most common duration of calls on the hands-free device was 16–60 seconds, with few more than 5 minutes. The most frequent reason for incomplete calls was the user not logging in (36%), which could be reduced by eliminating logging in and training. We recommend an interruptive communication technology for urgent information and an electronic health record chat for less urgent information that does not require an immediate response. We recommend forwarding and sending calls to a hospital-provided cellphone from the hands-free communication system for provider roles that do not align with the intended workflow for hands-free communications.
区分紧急与非紧急通信至关重要。我们旨在了解医院员工如何选择使用何种通讯技术。我们开展了一项混合方法研究,与产后护理病房的员工组成了四个焦点小组,并对免提通讯系统的日志数据进行了分析。我们发现,紧急通信适合使用免提设备,而不太紧急的通信则通过电子健康记录中的安全聊天工具发送。例外情况包括目标收件人在手术室和敏感讨论期间。免提设备上最常见的通话时间为 16-60 秒,很少有超过 5 分钟的。通话未完成的最常见原因是用户未登录(36%),这可以通过取消登录和培训来减少。我们建议对紧急信息采用中断式通信技术,对不太紧急但不需要立即回复的信息采用电子健康记录聊天技术。对于不符合免提通信预期工作流程的医疗服务提供者,我们建议将呼叫从免提通信系统转发到医院提供的手机上。
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引用次数: 0
Wrong, Strong, and Silent: What Happens when Automated Systems With High Autonomy and High Authority Misbehave? 错误、强大和沉默:当高自主性和高权威性的自动化系统行为不端时会发生什么?
IF 2 Q1 Engineering Pub Date : 2024-04-23 DOI: 10.1177/15553434241240849
Sidney W. A. Dekker, David D. Woods
Warnings about the risks of literal-minded automation—a system that can’t tell if its model of the world is the world it is actually in—have been sounded for over 70 years. The risk is that a system will do the “right” thing—its actions are appropriate given its model of the world, but it is actually in a different world—producing unexpected/unintended behavior and potentially harmful effects. This risk—wrong, strong, and silent automation—looms larger today as our ability to deploy increasingly autonomous systems and delegate greater authority to such systems expands. It already produces incidents, outages of valued services, financial losses, and fatal accidents across different settings. This paper explores this general and out-of-control risk by examining a pair of fatal aviation accidents which revolved around wrong, strong and silent automation.
70 多年来,人们一直在警示 "字面意义上的自动化"--一种无法辨别其世界模型是否与实际世界相符的系统--所带来的风险。这种风险是,系统会做 "正确 "的事--根据其世界模型,它的行为是适当的,但实际上它处于另一个世界--产生意料之外/意料之外的行为和潜在的有害影响。随着我们部署越来越多的自主系统并将更大的权力下放给这些系统的能力不断增强,这种风险--错误的、强大的和无声的自动化--在今天变得越来越大。在不同的环境中,这种风险已经引发了各种事件、重要服务的中断、经济损失和致命事故。本文通过研究围绕错误、强大和无声自动化发生的两起致命航空事故,来探讨这种普遍的失控风险。
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引用次数: 0
Limits of Automata—Then and Now: Challenges of Architecture, Brittleness, and Scale 自动机的极限--过去和现在:建筑、脆性和规模的挑战
IF 2 Q1 Engineering Pub Date : 2024-04-22 DOI: 10.1177/15553434241240203
David D. Woods
Two trajectories underway transform human systems. Processes of growth/complexification have accelerated as stakeholders seek advantage from advances in connectivity/autonomy/sensing. Surprising empirical patterns also arise—puzzling collapses of critical valued services occur against a background of growth. In parallel, new scientific foundations have arisen from diverse directions explaining the observed anomalies and breakdowns, highlighting basic weaknesses of automata regardless of technology. Conceptual growth provides laws, theorems, and comprehensive theories that encompass the interplay of autonomy/people and complexity/adaptation across scales. One danger for synchronizing the trajectories is conceptual lag as researchers remain stuck in stale frames unable to keep pace with transformative change. Any approach that does not either build on the new conceptual advances—or provide alternative foundations—is no longer credible to match the scale and stakes of modern distributed layered systems and overcome the limits of automata. The paper examines longstanding challenges by contrasting progress then as the trajectories gathered steam, to situation now as change has accelerated.
人类系统正在经历两种变革。随着利益相关者从互联/自主/传感技术的进步中寻求优势,增长/复杂化进程加速。令人惊讶的经验模式也随之出现--在增长的背景下,关键的有价值服务出现了令人费解的崩溃。与此同时,新的科学基础从不同的方向出现,解释了观察到的异常现象和崩溃,突出了自动机的基本弱点,无论其技术如何。概念的发展提供了规律、定理和综合理论,涵盖了自主性/人与复杂性/适应性在不同尺度上的相互作用。同步轨迹的一个危险是概念滞后,因为研究人员仍停留在陈旧的框架中,无法跟上变革的步伐。任何方法,如果不能建立在新的概念进步之上,或者不能提供替代基础,就不再具有可信度,无法与现代分布式分层系统的规模和利害关系相匹配,也无法克服自动机的局限性。本文通过对比当时的进展和现在的变化,探讨了长期存在的挑战。
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引用次数: 0
A Regulatory Perspective: Have We Done Enough on Grasping Automation Failure? 监管视角:我们在把握自动化故障方面做得够不够?
IF 2 Q1 Engineering Pub Date : 2024-04-05 DOI: 10.1177/15553434241231056
Jing Xing, Niav Hughes Green
This paper responds to Skraaning and Jamieson’s target paper “The Failure to Grasp Automation Failure.” We acknowledge that the target paper made important contributions to automation research in the human factors community. It analyzed automation failure events in complex operational systems in contrast to the vast majority of laboratory research on human-automation interaction. The paper presented a taxonomy of automation failure. The analysis and taxonomy demonstrate the integration of approaches to grasping automation failures from system instrumentation and controls, human factors engineering, and human reliability analysis. We reviewed the regulatory framework related to use of automation in nuclear power plants and examined whether the framework elements adequately address “Failure to Grasp Automation Failure” using the taxonomy in the target paper. Overall, we believe that the target paper could enhance the consideration for potential automation failures in the design and regulatory review process of automation technologies.
本文是对 Skraaning 和 Jamieson 的目标论文 "The Failure to Grasp Automation Failure" 的回应。我们承认目标论文为人因学界的自动化研究做出了重要贡献。它分析了复杂运行系统中的自动化失效事件,与绝大多数人机交互实验室研究形成鲜明对比。论文提出了自动化故障分类法。该分析和分类法展示了从系统仪表和控制、人因工程和人类可靠性分析等方面把握自动化故障的方法的整合。我们审查了与核电厂使用自动化相关的监管框架,并使用目标文件中的分类标准检查了框架要素是否充分解决了 "无法把握自动化故障 "的问题。总体而言,我们认为目标文件可以在自动化技术的设计和监管审查过程中加强对潜在自动化故障的考虑。
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引用次数: 0
Accelerating Understanding of Human Response to Automation Failure 加速了解人类对自动化故障的反应
IF 2 Q1 Engineering Pub Date : 2024-04-05 DOI: 10.1177/15553434241234108
S. Loft
Firstly, I comment on the lack of support for the predictions of the lumberjack model to professionally qualified operators in high-fidelity work simulations (Jamieson & Skraaning, 2020a). I highlight the advantages that Bayesian statistics provide for qualifying the degree of evidence for the null hypotheses, issues concerning situation awareness measurement, and the alternative techniques available to study experts. Secondly, I comment on the innovative taxonomy of automation failure presented by Skraaning and Jamieson (2024), pointing out some issues with overlapping definitions and lack of cause-effect relationships. I then discuss the substantial opportunity this taxonomy presents to guide future research, such as the design of transparent automation. To conclude, I identify some other key problems regarding how we currently study human-automation teaming (e.g. presenting randomized automation failure unlinked to task context) and invite discussion from the research community on the relevance of computational modelling to this field of research.
首先,我评论了在高保真工作模拟中,伐木工人模型对专业合格操作员的预测缺乏支持(Jamieson & Skraaning, 2020a)。我强调了贝叶斯统计法在限定零假设证据程度方面的优势、有关情境意识测量的问题以及可供专家研究使用的替代技术。其次,我对 Skraaning 和 Jamieson(2024 年)提出的自动化故障创新分类法进行了评论,指出了一些定义重叠和缺乏因果关系的问题。然后,我将讨论该分类法为指导未来研究(如透明自动化设计)带来的巨大机遇。最后,我指出了我们目前研究人机协作的一些其他关键问题(例如,呈现与任务背景无关的随机自动化故障),并邀请研究界讨论计算建模与这一研究领域的相关性。
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引用次数: 0
Things Go Wrong and the Captain Has to Handle it 事情出错,船长必须处理
IF 2 Q1 Engineering Pub Date : 2024-04-01 DOI: 10.1177/15553434241236536
Amy R. Pritchett
How to characterize automation failures? From the point of view of complex, multi-agent operations, I argue that their definition and modeling is the most useful when it accounts for the important drivers of operational performance and safety. This calls us beyond a focus on one-human, one-system performing one task, to a team simultaneously executing many activities in which things are always failing. Much of this activity is defined by the dynamics of the work environment, which can be modeled and predicted. Further, having a human legally responsible for the outcome of the automation’s actions significantly colors the dynamic.
如何描述自动化故障?从复杂的多代理运行的角度来看,我认为,如果能考虑到运行性能和安全的重要驱动因素,对其进行定义和建模是最有用的。这就要求我们不能只关注一个人、一个系统执行一项任务,而是要关注一个团队同时执行多项活动,而在这些活动中,总会出现故障。其中大部分活动是由工作环境的动态变化决定的,而工作环境的动态变化是可以建模和预测的。此外,让人类对自动化行动的结果负法律责任,也会大大增加动态效果。
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引用次数: 0
Failures in Driving Automation Systems: Definitions, Taxonomy, and Prevention Mechanisms 驾驶自动化系统的故障:定义、分类和预防机制
IF 2 Q1 Engineering Pub Date : 2024-03-30 DOI: 10.1177/15553434241227534
Shannon C. Roberts
Skraaning and Jamieson’s (2023) article defines, provides examples, and offers a taxonomy for automation failures. They also invite others to apply their concepts to other domains. Driving automation systems along with their myriad of failures provide the perfect test case. This article defines, characterizes, and discusses prevention mechanisms for driving automation system failures. By combining Skraaning and Jamieson’s (2023) original taxonomy with characterizations and prevention mechanisms of driving automation system failures, their work is extended and substantiated.
Skraaning 和 Jamieson(2023 年)的文章对自动化故障进行了定义、举例说明并提供了分类标准。他们还邀请其他人将他们的概念应用到其他领域。驾驶自动化系统及其无数的故障提供了完美的测试案例。本文定义、描述并讨论了驾驶自动化系统故障的预防机制。通过将 Skraaning 和 Jamieson(2023 年)的原始分类法与驾驶自动化系统故障的特征和预防机制相结合,他们的工作得到了扩展和证实。
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引用次数: 0
期刊
Journal of Cognitive Engineering and Decision Making
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