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Sociotechnical service quality for students and academics at private higher education institutions in South Africa 南非私立高等教育机构学生和学者的社会技术服务质量
IF 1.4 Q2 Social Sciences Pub Date : 2021-01-02 DOI: 10.1080/13538322.2020.1815284
Riaan Dirkse van Schalkwyk, Jeanette Elizabeth Maritz, R. Steenkamp
ABSTRACT The need for private higher education in South Africa is reflected by the explosive growth of newly registered private higher education institutions. This is coupled with a need for corporate quality management of service quality for students and academics. This article elaborates on service quality from a corporate sociotechnical perspective. The research was part of the development of a framework for the holistic management of service quality by means of a corporate total quality service approach. The total quality service framework was developed following a comprehensive sequential research process. This article focuses on the final part of the process: a qualitative open-ended question to identify additional service-quality needs, utilising 499 responses from 647 students and academics. It is concluded that a holistic approach to service quality and the total quality service framework includes quality of work life as a performance objective based on sociotechnical needs beyond the traditional dimensions.
新注册的私立高等教育机构的爆炸式增长反映了南非对私立高等教育的需求。与此同时,企业需要对学生和学者的服务质量进行质量管理。本文从企业社会技术的角度阐述了服务质量。该研究是通过企业全面优质服务方法开发服务质量整体管理框架的一部分。全面质量服务框架是在一个全面有序的研究过程之后制定的。本文的重点是这个过程的最后一部分:一个定性的开放式问题,以确定额外的服务质量需求,利用来自647名学生和学者的499个回答。结论是,服务质量的整体方法和全面质量服务框架包括工作生活质量作为超越传统维度的基于社会技术需求的绩效目标。
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引用次数: 0
Dynamic interactionism between research fraud and research culture: a commentary to Harvey’s analysis 研究造假与研究文化的动态互动:哈维分析述评
IF 1.4 Q2 Social Sciences Pub Date : 2021-01-02 DOI: 10.1080/13538322.2021.1857900
Mehmet A. Orhan
ABSTRACT Increasingly more scholars are voicing concerns over fraudulent events and incidences of malpractice in academic research. Disappointingly, but unsurprisingly, research fraud is a consequence or even a rational response to fitting into a malfunctioning research environment that is fetishised globally. The current system creates a toxic ecosystem for research in which short-term individual interests and institutional goals override long-terms ones. In addition, perverse incentive systems, unequal power balances and barriers to academic freedom define the rules of research. In response to Professor Lee Harvey bringing this debate with many unique examples to light, this commentary extends the conversation by emphasising the factors that create the pressure behind fraudulent studies, as well as listing the latent problems that establish socially acceptable albeit unethical norms that have led to a dysfunctional and destructive research culture in academia.
越来越多的学者对学术研究中的欺诈事件和不当行为表示关注。令人失望的是,但并不令人意外的是,研究欺诈是适应全球崇拜的不正常研究环境的结果,甚至是一种理性反应。目前的制度为研究创造了一个有毒的生态系统,在这个生态系统中,短期的个人利益和机构目标凌驾于长期利益之上。此外,不正当的激励制度、不平等的权力平衡和对学术自由的障碍决定了研究的规则。为了回应李·哈维教授用许多独特的例子带来的这场辩论,这篇评论通过强调在欺诈性研究背后产生压力的因素,以及列出建立社会可接受的潜在问题,这些问题虽然是不道德的,但导致学术界功能失调和破坏性的研究文化,从而扩展了对话。
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引用次数: 0
Is quality assurance compatible with technological innovation? Case studies of massive open online courses (MOOCs) in United Kingdom higher education 质量保证与技术创新兼容吗?英国高等教育大规模在线开放课程(MOOCs)案例研究
IF 1.4 Q2 Social Sciences Pub Date : 2020-11-23 DOI: 10.1080/13538322.2021.1830474
Ahmed A. Al-Imarah, R. Shields, Richard Kamm
ABSTRACT Both innovation and quality assurance are prominent concerns in higher education institutions but research is ambiguous with respect to the relationship between quality assurance and innovation. Specifically, it is unclear whether quality assurance supports innovation or, conversely, acts as a hindrance. As a relatively new innovation, massive open online courses (MOOCs) yield insights into the relationship between quality assurance and innovation in higher education institutions. This article explores how quality assurance is adapted to accommodate MOOCs based on case studies in five universities in the United Kingdom. Our findings suggest that quality assurance does not support innovations such as MOOCs because most universities use a relatively superficial approach that focuses on technical requirements rather than academic quality. The study provides suitable empirical evidence to support a cogent argument that universities should evaluate MOOCs through quality assurance, both to identify strengths and to expose weaknesses that need to be developed.
创新和质量保证都是高等教育机构关注的突出问题,但关于质量保证与创新之间的关系,研究是模糊的。具体地说,尚不清楚质量保证是否支持创新,还是相反,成为一种障碍。作为一种相对较新的创新,大规模在线开放课程(MOOCs)让人们对高等教育机构的质量保证与创新之间的关系有了深入的了解。本文以英国五所大学的案例研究为基础,探讨了质量保证如何适应mooc。我们的研究结果表明,质量保证并不支持像mooc这样的创新,因为大多数大学使用相对肤浅的方法,关注技术要求而不是学术质量。该研究提供了合适的经验证据,以支持一个令人信服的论点,即大学应该通过质量保证来评估mooc,既要确定优势,又要暴露需要改进的弱点。
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引用次数: 7
Quality assurance and accreditation in Afghanistan: exploring sensemaking and sensegiving in policy implementation 阿富汗的质量保证和认证:探索政策执行中的意义和赋予意义
IF 1.4 Q2 Social Sciences Pub Date : 2020-11-13 DOI: 10.1080/13538322.2020.1833419
Sayed Ahmad Javid Mussawy, Gretchen B. Rossman
ABSTRACT This research investigated the implementation of accreditation at public teaching and research universities in Afghanistan. A qualitative multi-case study design was used to interview 46 individuals from five universities. The findings revealed that participants conceptualise quality assurance and accreditation as organisational sensemaking that emphasises contextual circumstances in exploring meaning construction. Accreditation is a community effort at research universities while engagement with accreditation seemed partial at teaching universities given that only the leadership and quality assurance units were involved in the process. The implications are that (a) a serious involvement of senior leadership in the process maximises employees’ engagement with accreditation and (b) factors such as limited budget and autonomy, scarce resources, lack of awareness and resistance of academic staff challenge accreditation in Afghanistan universities. The study recommends an increased budget and autonomy for universities, management training for university leaders and revision of the accreditation framework to be flexible to teaching and research universities.
本研究调查了阿富汗公立教学和研究型大学的认证实施情况。采用定性多案例研究设计,对来自5所大学的46名个人进行了访谈。研究结果显示,参与者将质量保证和认证概念化为组织意义构建,强调在探索意义构建时的上下文环境。在研究型大学,认证是一项社区努力,而在教学型大学,由于只有领导和质量保证单位参与到认证过程中,参与认证似乎是片面的。这意味着:(a)高层领导对认证过程的认真参与最大限度地提高了员工对认证的参与度;(b)预算和自主权有限、资源稀缺、学术人员缺乏意识和抵制等因素挑战了阿富汗大学的认证。该研究建议增加大学的预算和自主权,对大学领导进行管理培训,并修订认证框架,使其对教学和研究型大学更加灵活。
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引用次数: 2
Corporate governance and the responsiveness of organisations to a change in accreditation standards 企业管治和机构对认证标准变化的反应能力
IF 1.4 Q2 Social Sciences Pub Date : 2020-11-12 DOI: 10.1080/13538322.2020.1833417
Pietro Previtali, P. Cerchiello
ABSTRACT Accreditation is a main pillar for the educational sector and its quality assurance system. The aim of this article is to study how corporate governance affects the responsiveness of public and private organisations to adopting new accreditation standards. The survey was conducted on a sample of more than 500 vocational education and training providers in the Lombardy Region of Italy. The results show that the responsiveness of the providers to the adaptation of new accreditation standards does depend on corporate governance factors. In particular, the most influential factors are the functioning and composition of the supervisory board. Finally, this work deals with an innovation in accreditation standards: a new rating measure of the level of responsiveness and compliance with anticorruption law.
认证是教育部门及其质量保证体系的主要支柱。本文的目的是研究公司管治如何影响公私营机构对采用新认证标准的反应。这项调查对意大利伦巴第大区500多家职业教育和培训机构进行了抽样调查。结果表明,供应商对新认证标准的适应反应确实取决于公司治理因素。其中,影响最大的因素是监事会的职能和组成。最后,这项工作涉及认证标准的创新:对反腐败法的响应和遵守程度的新评级措施。
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引用次数: 4
The relationships between internal quality assurance and learning outcome assessments: challenges confronting universities in Japan and Taiwan 内部质量保证与学习成果评估的关系:日本和台湾大学面临的挑战
IF 1.4 Q2 Social Sciences Pub Date : 2020-11-09 DOI: 10.1080/13538322.2020.1838406
Ayaka Noda, Sounghee Kim, Angela Yung Chi Hou, I-Jung Grace Lu, Hua-Chi Chou
ABSTRACT This study probes the execution of internal quality assurance vis-à-vis learning outcome assessments in Japanese and Taiwanese universities. To this end, it applies Elken and Stensaker’s theoretical framework of ‘quality work’ to ascertain the following: (1) how universities build internal quality assurance; (2) what learning outcome assessments are embedded in internal quality assurance mechanisms; (3) how universities perceive internal quality assurance in relation to learning outcome assessments. Both nations offer shared perspectives on the correlations between internal quality assurance and learning outcome assessments: (i) tasks are simultaneously performed; (ii) internal quality assurance is the purpose and learning outcome assessment is a means to achieve it; (iii) the two tasks are decoupled. However, only Japan evinces the internal quality assurance as supply (assessment) and demand (outcomes). The finding initiates discourse on the purpose of internal quality assurance and cautions against their construction solely in response to external requirements.
摘要本研究探讨日本与台湾大学在-à-vis学习成果评估中的内部品质保证执行情况。为此,本文运用Elken和Stensaker的“质量工作”理论框架来确定以下内容:(1)大学如何建立内部质量保证;(2)在内部质量保证机制中嵌入了哪些学习成果评估;(3)大学如何看待与学习成果评估相关的内部质量保证。两国在内部质量保证和学习成果评估之间的相关性方面提供了共同的观点:(i)任务是同时执行的;(ii)内部质素保证是目的,而学习成效评估是达到目的的手段;(iii)两个任务解耦。然而,只有日本的内部质量保证是供应(评估)和需求(结果)。这一发现引发了关于内部质量保证目的的讨论,并告诫人们不要仅仅为了响应外部要求而构建内部质量保证。
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引用次数: 8
Prepared for higher education? Staff and student perceptions of academic literacy dimensions across disciplines 准备好接受高等教育了吗?教职员工和学生对跨学科学术素养维度的看法
IF 1.4 Q2 Social Sciences Pub Date : 2020-11-02 DOI: 10.1080/13538322.2021.1830534
S. Wollscheid, Berit Lødding, P. Aamodt
ABSTRACT This article explores beginner student and staff perspectives of study preparedness across higher education institutions and disciplines in Norway, focusing on writing, reading and academic working skills. Drawing on focus group interviews among academic staff and students, findings show a certain academic unpreparedness by beginner students. Students apparently are not used to working hard or independently enough, struggling to read large text amounts, showing a lack of academic writing and reading skills. For hard-working students, findings show differences between non-selective and selective study programmes. Selective programmes, for example, law, seem to be more structured and aligned with upper-secondary school. Students in these programmes are a positively selected group, expected to be better prepared than their counterparts in open programmes. The article contributes to a combined perspective by students and staff on study preparedness across disciplines and institutions, with implications for further research and quality in higher education.
本文探讨了挪威高等教育机构和学科的初学者和工作人员的学习准备观点,重点是写作,阅读和学术工作技能。根据对学术人员和学生的焦点小组访谈,调查结果显示,初学者在一定程度上没有做好学术准备。学生们显然不习惯努力学习或独立学习,难以阅读大量文本,缺乏学术写作和阅读技能。对于努力学习的学生,研究结果显示了非选择性学习计划和选择性学习计划之间的差异。选择性课程,例如法律,似乎更有条理,更符合高中教育。参加这些课程的学生是经过积极挑选的群体,他们被期望比参加公开课程的学生准备得更好。这篇文章为学生和教职员工提供了跨学科和跨机构学习准备的综合视角,对进一步的研究和高等教育质量具有启示意义。
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引用次数: 3
Quality self-assessment processes in higher education: from an Italian experience to a general tool 高等教育质量自我评估过程:从意大利经验到通用工具
IF 1.4 Q2 Social Sciences Pub Date : 2020-09-27 DOI: 10.1080/13538322.2020.1824312
E. Vesce, M. Cisi, T. Gentile, I. Stura
ABSTRACT Quality is a multidimensional and transversal concept also in the field of higher education. This and other considerations revealed some problems during application of quality principles to study programmes, emerged from the first accreditation experience in Italy. The objective of this article is to provide a simple self-assessment tool for professors who have to implement study programme quality, in order to understand their position with respect to accreditation requirements. To do this, a general procedure to create the self-evaluation questionnaire is explained. It is composed of six points: (1) studying literature or indications about the objective; (2) creating a schema of categories and sub-categories, (3) weighting the sub-categories, (4) creating a questionnaire, (5) creating a formula in order to synthesise the questionnaire in a graduation scale and finally (6) robustness analysis. A full example, based on Italian experience, is therefore developed in detail.
在高等教育领域,质量是一个多维的、横向的概念。这一点和其他考虑揭示了在将质量原则应用于学习方案时出现的一些问题,这些问题来自意大利的第一次认证经验。本文的目的是为必须实施学习计划质量的教授提供一个简单的自我评估工具,以便了解他们在认证要求方面的立场。为此,解释了创建自我评估问卷的一般程序。它由六个方面组成:(1)研究有关目标的文献或迹象;(2)创建类别和子类别的图式,(3)对子类别进行加权,(4)创建问卷,(5)创建公式,以便在毕业量表中综合问卷,最后(6)稳健性分析。因此,根据意大利的经验,详细地制定了一个完整的例子。
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引用次数: 7
The role of the first-year experience in student attrition 第一年的经验在学生流失中的作用
IF 1.4 Q2 Social Sciences Pub Date : 2020-09-01 DOI: 10.1080/13538322.2020.1815285
I. Shcheglova, E. Gorbunova, I. Chirikov
ABSTRACT Quality assurance in higher education often emphasises the importance of lowering student attrition. The first year of study is a crucial period for mitigating risks of attrition as this is the time when students develop a sense of belonging, and academic and personal connections. This study explores the long-term effects of the first-year student experience on attrition during their four years of study using two longitudinal datasets from a highly selective Russian university. First-year student data from the Student Experience in the Research University (SERU) survey for two cohorts of students with graduation data four years later were combined to identify factors that increase attrition. Student disengagement and lower academic aspirations during the first year of study are associated with student attrition in both cohorts. Policy implications of the findings for Russia and post-communist higher education systems with attrition linked to academic performance are discussed.
高等教育的质量保证往往强调降低学生流失率的重要性。第一年的学习是降低流失率的关键时期,因为这是学生建立归属感、建立学术和人际关系的时期。本研究利用来自俄罗斯一所高选择性大学的两个纵向数据集,探讨了一年级学生在四年学习期间的经历对流失率的长期影响。从研究型大学(SERU)的学生经历调查中获得的一年级学生数据与四年后的毕业数据相结合,以确定增加流失率的因素。在这两个群体中,第一年学习期间学生的脱离和较低的学业抱负与学生的流失有关。研究结果对俄罗斯和后共产主义高等教育体系的政策影响,以及与学习成绩相关的人员流失进行了讨论。
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引用次数: 11
Research fraud: a long-term problem exacerbated by the clamour for research grants 科研欺诈:一个长期存在的问题,因对科研经费的要求而加剧
IF 1.4 Q2 Social Sciences Pub Date : 2020-09-01 DOI: 10.1080/13538322.2020.1820126
L. Harvey
ABSTRACT This account explores the form and extent of research fraud, the time it takes to investigate these frauds and the inadequacy of university investigations. There also appears to be reluctance to communicate details about fraudulent papers to the scientific community. The sensationalist reporting of fraud is explored. Underlying the analysis is the question as to whether the structure of rewards in higher education encourages research fraud. The analysis addresses the structure of rewards in higher education and the impact that has on researchers, creating the potential for the normalisation of research fraud.
本文探讨了科研欺诈的形式和程度,调查这些欺诈行为所需的时间以及大学调查的不足。他们似乎也不愿意向科学界透露有关欺诈性论文的细节。探讨了对欺诈的耸人听闻的报道。这一分析背后的问题是,高等教育的奖励结构是否鼓励了研究欺诈。该分析解决了高等教育中的奖励结构及其对研究人员的影响,创造了研究欺诈正常化的可能性。
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引用次数: 22
期刊
Quality in Higher Education
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