Introduction: Collaboration between general practitioners (GPs) and specialist providers is of particular importance in the care of patients with post-acute COVID-19 syndrome. In the ViCoReK project, GPs and their patients had the option of receiving telemedical advice on rehabilitative care, self-management, and psychosocial support from a medical team consisting of members of the departments of rehabilitation medicine and general medicine of a university hospital. In this study, the project was evaluated in terms of its utilization, participant characteristics, added value for GPs, and patient satisfaction.
Method: In the quantitative evaluation, the number of ViCoReK consultations was counted, and questionnaire data from GPs and patients on their health and experiences with the consultation were analyzed descriptively.
Results: Between 09/2023 and 10/2024, 218 ViCoReK consultations took place. Data from 118 patient and 104 GP questionnaires were analyzed. GPs registered patients with a high bio-psycho-social burden and previously unsuccessful treatments to the project, while also appreciating the opportunity to reduce their own workload. The project provided GPs with new insights into treatment options. However, at the time of data collection, 56 % of patients had not yet or only partially implemented the recommended measures, which was, e.g., due to difficulties in scheduling appointments for recommended follow-up treatments.
Discussion: The project's goal was achieved in that GPs managed to receive support with the care for patients suffering from complex cases of post-COVID. This suggests that projects promoting telemedicine collaboration between GPs and universities on the topic of post-COVID should be supported. These projects should also provide practical solutions for patients to bridge existing gaps in care.
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