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From Words to Deeds: How Do Knowledge, Effectiveness, and Personal Relevance Link Environmental Concern and Buying Behavior? 从言语到行动:知识、有效性和个人相关性如何将环境关注与购买行为联系起来?
IF 1.4 Q3 BUSINESS Pub Date : 2021-07-25 DOI: 10.1080/10495142.2021.1953671
Simona Stojanova, M. Zečević, Barbara Culiberg
ABSTRACT The gap between environmental attitudes and behaviors has been on research agendas for a while. Despite the enormous efforts of all concerned parties to increase consumer engagement in environmental issues, the levels of individual environmental concern are still higher than actual green purchasing. Considering the shortcomings in theory and practice, the purpose of this paper is to examine the link between environmental concern and environmental buying behavior by introducing three mediating variables, namely consumer environmental knowledge, perceived consumer effectiveness, and perceived personal relevance. The hypotheses were tested on a sample of 319 consumers using structural equation modeling. The results show that environmental concern predicts environmental buying behavior. Environmental concern also influences consumer knowledge, perceived consumer effectiveness, and perceived personal relevance, while environmental buying behavior is affected by knowledge and effectiveness. The model testing confirmed a partially mediated model. The findings offer several avenues for public policy makers, academics, and socially responsible companies that find the environment important.
环境态度和环境行为之间的差距已经提上研究议程一段时间了。尽管有关各方都在努力提高消费者对环境问题的参与,但个人对环境的关注程度仍然高于实际的绿色购买。考虑到理论和实践的不足,本文的目的是通过引入三个中介变量,即消费者环境知识、感知消费者有效性和感知个人相关性,来检验环境关注与环境购买行为之间的联系。使用结构方程模型对319名消费者的样本进行了假设检验。结果表明,环境关注对环境购买行为有预测作用。环境关注还影响消费者知识、感知消费者有效性和感知个人相关性,而环境购买行为受知识和有效性的影响。模型检验证实了部分中介模型。研究结果为公共政策制定者、学者和对社会负责的公司提供了一些途径,这些公司认为环境很重要。
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引用次数: 4
On the Heterogeneity of Preferences for Disability Services 论残疾人服务偏好的异质性
IF 1.4 Q3 BUSINESS Pub Date : 2021-06-10 DOI: 10.31235/osf.io/8qysd
Melanie Randle, Bettina Grun, S. Dolnicar
ABSTRACT This paper investigates heterogeneity of preferences for disability services within the theoretical framework of consumption values. We conducted interviews with people with a disability and disability service providers to develop survey items, then conducted a survey with 2000 adult Australian residents who either had a disability or were carers of a person with a disability. After conducting descriptive analyses and data-driven market segmentation, findings revealed that, at the aggregate level, basic or functional benefits of disability services are most important. However, when accounting for heterogeneity, very distinct benefit patterns emerge, pointing to the substantial potential for improving disability services by catering to distinct market segment needs. These insights have the potential to improve disability service provision, thus maximally harvesting the opportunities from disability service models that now often include commercial providers, and enabling people with disabilities to make optimal choices in relation to both services and providers.
摘要本文在消费价值的理论框架下研究残疾人服务偏好的异质性。我们对残疾人和残疾人服务提供者进行了访谈,开发了调查项目,然后对2000名成年澳大利亚居民进行了调查,他们要么是残疾人,要么是残疾人的照顾者。在进行描述性分析和数据驱动的市场细分后,调查结果显示,在总体水平上,残疾人服务的基本或功能效益是最重要的。但是,如果考虑到异质性,就会出现非常明显的利益模式,指出通过满足不同市场部分的需要来改善残疾服务的巨大潜力。这些见解有可能改善残疾服务的提供,从而最大限度地从残疾服务模式(现在通常包括商业提供者)中获得机会,并使残疾人能够在服务和提供者之间做出最佳选择。
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引用次数: 1
Enhancing Volunteer Pride and Retention Rates: The Role of Organizational Reputation, Task Significance, and Skill Variety 提高志愿者自豪感和保留率:组织声誉、任务重要性和技能多样性的作用
IF 1.4 Q3 BUSINESS Pub Date : 2021-05-18 DOI: 10.1080/10495142.2021.1926043
M. P. Groza, Mark D. Groza
ABSTRACT Volunteers are vital to many organizations, and their retention is a crucial concern for management. While research confirms anticipated pride attracts volunteers to organizations, the role of pride in volunteers’ intentions to remain committed to the organization is unclear and is the focus of this study. The organizational level attributes of perceived organizational reputation and community relations are predicted to have a positive effect on pride. Additionally, the task attribute of task significance and skill variety are also explored. Using survey data collected from 712 volunteers of a prestigious golf tournament, structural equation modeling suggests pride positively influences a volunteer’s likelihood to return in the future and the number of hours they are willing to commit in the future. Although volunteers ultimately make the decision about returning, organizations can proactively market their positive reputation and community relations to retain volunteers. The implications and directions for future research are discussed.
志愿者对许多组织来说是至关重要的,他们的保留是管理的关键问题。虽然研究证实,预期的自豪感会吸引志愿者加入组织,但自豪感在志愿者继续忠于组织的意图中所起的作用尚不清楚,这也是本研究的重点。感知组织声誉和社区关系的组织层次属性对自豪感有正向影响。此外,还探讨了任务重要性和技能多样性的任务属性。利用从712名著名高尔夫锦标赛志愿者中收集的调查数据,结构方程模型表明,自豪感对志愿者未来再次参加比赛的可能性和他们愿意在未来投入的时间有积极影响。虽然志愿者最终决定是否返回,但组织可以主动推销自己的良好声誉和社区关系来留住志愿者。讨论了今后研究的意义和方向。
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引用次数: 2
Who Gets the Money? Strategic Orientations and Resource Attraction by Not-for-Profit Organizations 谁有钱?非营利组织的战略定位与资源吸引
IF 1.4 Q3 BUSINESS Pub Date : 2021-05-12 DOI: 10.1080/10495142.2021.1926044
P. Modi, Gurjeet Sahi
ABSTRACT Not-for-profit organizations (NPOs) depend heavily on external resources to sustain their operations and program delivery. Their financial sustainability depends on their ability to attract donors’ resources, which is a challenging task in the resource-scarce external environment. Our study investigates the impact of two strategic orientations – market orientation and internal market orientation – on the success of NPOs at attracting resources. Based on survey data gathered from 360 NPOs having field operations in India in the space of environment, livelihoods, and natural resource management, and using the Partial Least Square based Structural Equation Modeling (PLS-SEM) method, we find that market orientation and staff retention predict resource attraction by NPOs. Internal market orientation has an indirect impact on resource attraction through staff retention. The study also finds that bigger NPOs attract more resources than smaller ones.
摘要非营利组织严重依赖外部资源来维持其运营和项目交付。它们的财政可持续性取决于它们吸引捐助者资源的能力,这在资源匮乏的外部环境中是一项具有挑战性的任务。我们的研究调查了两种战略导向——市场导向和内部市场导向——对非营利组织成功吸引资源的影响。基于从360家在印度开展环境、生计和自然资源管理领域实地业务的非营利组织收集的调查数据,并使用基于偏最小二乘的结构方程建模(PLS-SEM)方法,我们发现市场导向和员工留任可以预测非营利组织的资源吸引力。内部市场导向通过留住员工间接影响资源吸引力。研究还发现,规模较大的NPO比规模较小的NPO吸引更多的资源。
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引用次数: 3
Charity Donor Behavior: A Systematic Literature Review and Research Agenda 慈善捐赠行为:一个系统的文献综述和研究议程
IF 1.4 Q3 BUSINESS Pub Date : 2021-05-10 DOI: 10.1080/10495142.2021.1905134
Atul Kumar, S. Chakrabarti
ABSTRACT Donor behavior and the act of charity have attracted evident attention globally in recent years primarily because of squeezed government funding to charities and Nonprofit Organizations (NPOs) post 2008 financial meltdown. This paper reviewed 148 articles on charity donor behavior and giving behavior, and provides a coherent and contemporary view with a classification scheme having various categories based on different attributes. The purpose of this study is twofold. First, it covers a systematic literature review (SLR) of charity donor behavior and its drivers. Second, it identifies the gaps in the current body of knowledge and highlights the future research direction. Using SLR Method, the present research identifies, meticulously evaluates, critically analyzes, and synthesizes findings of the relevant studies published in international journals in the fields of consumer behavior, information technology, services marketing, psychology, economics, and marketing management from 1980 onwards. Subsequently, various emerging themes in the area of Donor Behavior are identified based on gaps to facilitate the researchers and practitioners for their future research efforts.
捐赠行为和慈善行为近年来引起了全球的广泛关注,这主要是因为2008年金融危机后,政府对慈善机构和非营利组织(NPOs)的资助受到挤压。本文回顾了148篇关于慈善捐赠行为和捐赠行为的文章,提出了一个基于不同属性的分类方案,提供了一个连贯的、当代的观点。这项研究的目的是双重的。首先,对慈善捐赠行为及其驱动因素进行了系统的文献综述。其次,识别当前知识体系的空白,并突出未来的研究方向。本研究采用单反方法,对1980年以来发表在国际期刊上的消费者行为、信息技术、服务营销、心理学、经济学和营销管理等领域的相关研究成果进行了识别、仔细评估、批判性分析和综合。随后,根据差距确定了捐助者行为领域的各种新兴主题,以促进研究人员和实践者未来的研究工作。
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引用次数: 10
The Role of Brand Experience and Student Engagement in the Creation of Brand Equity in a Higher Education Context 高等教育背景下品牌体验和学生参与在品牌资产创造中的作用
IF 1.4 Q3 BUSINESS Pub Date : 2021-04-14 DOI: 10.1080/10495142.2021.1902905
M. Waqas
ABSTRACT Brand managers of higher education institutions undertake various activities to enhance the institutions’ brand equity. A key issue for managers is to enhance brand equity by engaging students with the brand and providing a good brand experience. The article examines the role of student engagement with the higher education institution brand in creating a positive higher education institutional brand equity. This study also investigates the role of brand experience as the driver of student engagement. Data was gathered via an online survey of 236 students and analyzed using structural equation modeling. The result indicates that brand experience plays a primary role in enhancing student engagement. The findings also show that student engagement mediates the relationship between brand experience and brand equity. These findings have implications for both theory and practice insofar as they establish how to enhance student engagement and eventually institutional brand equity through brand experience.
高校品牌管理者通过开展各种活动来提升高校的品牌资产。对于管理者来说,一个关键问题是通过吸引学生参与品牌并提供良好的品牌体验来增强品牌资产。本文考察了学生参与高等教育机构品牌在创造积极的高等教育机构品牌资产中的作用。本研究还探讨了品牌体验作为学生参与的驱动因素的作用。数据是通过对236名学生的在线调查收集的,并使用结构方程模型进行分析。结果表明,品牌体验在提高学生参与度方面起着主要作用。研究结果还表明,学生参与在品牌体验和品牌资产之间的关系中起中介作用。这些发现对理论和实践都有启示,因为它们确定了如何通过品牌体验提高学生参与度,并最终提高机构品牌资产。
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引用次数: 2
Contextualization of Relational Connectedness Construct in Relationship Marketing 关系营销中关系连接结构的语境化
IF 1.4 Q3 BUSINESS Pub Date : 2021-03-31 DOI: 10.1080/10495142.2021.1902906
Yolanda Obaze, Heng Xie, V. Prybutok, Wesley S. Randall, D. Peak
ABSTRACT Relational connectedness is an important factor for identifying requirements of and building long-term customer–organization relationships. This research investigates how the relational connectedness construct connects with relationship marketing theory. The empirical study provides greater insight into relationship marketing by comparing two models that capture the relevance of relationship marketing and its influence on trust, connections, commitment, and future intentions in the community-based nonprofit and public sectors. Findings support relational connectedness as an important construct for understanding the relationship marketing processes. This study presents theoretical support for the use of additional constructs in nonprofit and public sector marketing theory. Relationship marketing activities can lead to extended relationships. This research posits and evaluates a new structural model that shows that relational connectedness is appropriate for understanding the processes of relationship marketing in the nonprofit and public sectors.
摘要:关系连通性是识别需求和建立长期客户-组织关系的重要因素。本研究探讨了关系连通性建构与关系营销理论的关系。这项实证研究通过比较两个模型来更好地了解关系营销,这两个模型捕捉了关系营销的相关性及其对社区非营利组织和公共部门的信任、联系、承诺和未来意图的影响。研究结果支持将关系连通性作为理解关系营销过程的一个重要结构。本研究为非营利和公共部门营销理论中使用额外结构提供了理论支持。关系营销活动可以扩大关系。这项研究提出并评估了一个新的结构模型,该模型表明关系连通性适用于理解非营利和公共部门的关系营销过程。
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引用次数: 3
Moralising Markets, Marketizing Morality. The Fair Trade Movement, Product Labeling and the Emergence of Ethical Consumerism in Europe 使市场道德化,使道德市场化。公平贸易运动、产品标签与欧洲伦理消费主义的兴起
IF 1.4 Q3 BUSINESS Pub Date : 2021-03-15 DOI: 10.1080/10495142.2020.1865235
Sebastian Koos
ABSTRACT In this paper, I argue that the historical change in the organizational logic of the Fair Trade movement, embodied by Fair Trade labeling, has had an important effect on the emergence of ethical consumption in Europe. By establishing Fair Trade labels, the initial movement logic of political influence through education was supplemented and partly abandoned in favor of a market logic. Fair Trade movements in Western Europe differ in the way they organize and market fair traded goods. Drawing on organizational institutionalism and social movement theories of economic opportunity structures, it is elaborated how the emergence of a new organizational form and its underlying logic shape consumption patterns. Hypotheses are empirically tested using a quantitative multilevel design. Organizational data on national Fair Trade movements compiled from an organizational survey of the European Fair Trade Association are combined with individual-level survey data of the 1997 Eurobarometer for 12 European countries. Logistic hierarchical regression models reveal the crucial importance of the Fair Trade labels once diffused into consumer markets, controlling for organizational communication efforts as well as the number of distribution channels for individual Fair Trade consumption. Thus, adopting a market logic has been a powerful force in rendering Fair Trade successful.
摘要在本文中,我认为公平贸易标签所体现的公平贸易运动组织逻辑的历史变化对欧洲道德消费的出现产生了重要影响。通过建立公平贸易标签,通过教育施加政治影响的最初运动逻辑得到了补充,部分放弃,取而代之的是市场逻辑。西欧的公平贸易运动在组织和营销公平贸易商品的方式上有所不同。借鉴组织制度主义和经济机会结构的社会运动理论,阐述了一种新的组织形式的出现及其背后的逻辑是如何塑造消费模式的。假设使用定量多级设计进行实证检验。根据欧洲公平贸易协会的组织调查汇编的关于国家公平贸易运动的组织数据与1997年欧洲晴雨表对12个欧洲国家的个人层面调查数据相结合。逻辑层次回归模型揭示了公平贸易标签一旦扩散到消费者市场,控制组织沟通努力以及个人公平贸易消费分销渠道数量的至关重要性。因此,采用市场逻辑是公平贸易取得成功的强大力量。
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引用次数: 5
Ethical Trade Communication as Mediation: Shifting the Focus of “Political Consumerism” 伦理贸易传播作为中介:转移“政治消费主义”的焦点
IF 1.4 Q3 BUSINESS Pub Date : 2021-03-15 DOI: 10.1080/10495142.2020.1865237
Kinga Polynczuk-Alenius
ABSTRACT This conceptual article proposes an approach to ethical consumption which is an alternative to “political consumerism”. By illuminating the aspects typically overlooked in political consumerism research, it re-embeds individualized ethical consumption in (1) the broader movement, (2) the communicative process, and (3) the social context. By adopting the notion of “ethical trade” it decenters individualized consumption as the exclusive way of enacting ethics in the marketplace, and by focusing on communication, it turns the spotlight away from individual consumers and onto organizations. Drawing extensively on communication studies, it is proposed that the main function of ethical trade organizations is to mediate between the geographically separated consumers and producers. Furthermore, greater sensitivity to the social context is introduced by distinguishing between two modes of mediation: “mediated familiarity” (the transmission of factual knowledge and the construction of affinity) and “moral education” (the subjectification of consumers who consider their impact on “distant others”).
摘要这篇概念性文章提出了一种道德消费的方法,它是“政治消费主义”的替代品。通过阐明政治消费主义研究中通常被忽视的方面,它将个性化的道德消费重新嵌入到(1)更广泛的运动、(2)交际过程和(3)社会语境中。通过采用“道德贸易”的概念,它将个性化消费作为在市场上制定道德的唯一方式,并通过关注沟通,将焦点从个人消费者转移到组织上。在广泛借鉴传播学研究的基础上,提出伦理贸易组织的主要职能是在地理上分离的消费者和生产者之间进行调解。此外,通过区分两种调解模式,引入了对社会背景的更大敏感性:“中介熟悉”(传递事实知识和构建亲和力)和“道德教育”(将消费者主体化,考虑他们对“遥远他人”的影响)。
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引用次数: 0
New Perspectives on Political Consumerism and Consumption: An Editorial Essay 政治消费主义与消费的新视角:一篇评论文章
IF 1.4 Q3 BUSINESS Pub Date : 2021-03-15 DOI: 10.1080/10495142.2020.1865241
Jörg Lindenmeier, S. Rivaroli
We are honored to be acting as guest editors of this special issue of the Journal of Nonprofit & Public Sector Marketing, in which we introduce studies from authors who come from different countries to contribute to deepen and broaden the understanding of the subject of the political consumerism. Recently, many studies on political consumerism and consumption have been published (Copeland, 2014b; Copeland & Boulianne, 2020; Gotlieb & Cheema, 2017; Gundelach, 2020; Saraiva et al., 2020; Stolle et al., 2013). However, and up to now, the research in the field of business administration and marketing is not very consistent and does not show a coherent picture. Thus, this call for papers was inspired by the following questions: What is the role of both nonprofit and public organizations as well as for-profit companies to harness the individual motivation to become a “political consumer”? And what are the resulting implications? Modern societies are experiencing an increasing trend which sees consumers use the shopping bag to move from being “passive consumers to becoming active citizens [. . .] to becoming rebels with a cause” (Hastings, 2017, p. 231). According to Sassatelli (2009), consumers’ daily actions charged with political meaning and aiming at promoting economic, social and environmental changes are aptly defined by the term political consumerism. We assume that political consumerism refers to consumer behavior patterns that are characterized by stable and conscious ethical or moral motivations. Moreover, and contrary to the mainstream consumer behavior, which is often founded on self-centered egoistic interests, political consumerism is concurrently driven by private and collective motives (Micheletti, 2003; Micheletti & Stolle, 2012). If one takes a simple perspective, political consumerism includes two typical forms of consumer’s actions: Boycotting (i.e., refraining from buying unethical products and
我们很荣幸能担任《非营利与公共部门营销杂志》特刊的客座编辑,在该特刊中,我们介绍了来自不同国家的作者的研究,以加深和拓宽对政治消费主义主题的理解。最近,许多关于政治消费主义和消费的研究已经发表(Copeland,2014b;Copeland&Boulianne,2020;Gotlieb&Cheema,2017;冈德拉赫,2020;Saraiva等人,2020;Stolle等人,2013)。然而,到目前为止,工商管理和市场营销领域的研究并不是很一致,也没有显示出连贯的画面。因此,这篇论文的呼吁受到了以下问题的启发:非营利组织和公共组织以及营利性公司在利用个人动机成为“政治消费者”方面的作用是什么?由此产生的影响是什么?现代社会正经历着一种日益增长的趋势,消费者使用购物袋从“被动的消费者转变为积极的公民[…],转变为有事业的反叛者”(Hastings,2017,第231页)。根据Sassateli(2009)的说法,消费者的日常行为具有政治意义,旨在促进经济、社会和环境变化,这一术语被恰当地定义为政治消费主义。我们假设政治消费主义是指以稳定和有意识的伦理或道德动机为特征的消费者行为模式。此外,与通常建立在以自我为中心的利己主义利益之上的主流消费者行为相反,政治消费主义同时受到私人和集体动机的驱动(Micheletti,2003;Micheletti和Stolle,2012年)。如果从一个简单的角度来看,政治消费主义包括两种典型的消费者行为形式:抵制(即避免购买不道德的产品和
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引用次数: 3
期刊
Journal of Nonprofit & Public Sector Marketing
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