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Benchmarking urban competitiveness for economic recovery: an application to Porto and Lisbon 为经济复苏制定城市竞争力基准:波尔图和里斯本的应用
Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-10-11 DOI: 10.1108/jpmd-03-2023-0019
Sabrina Sgambati, Luís Carvalho
Purpose This paper aims to investigate the competitive potential of different classes of municipalities within larger metropolitan areas, considering three dimensions of place competitiveness, associated to contemporary economic recovery agendas: the “dual transition” (green and digital) and socio-economic resilience. Design/methodology/approach The proposed methodology is divided in two stages, the first aiming at developing a new Index of Urban Competitiveness, based on three key dimensions of place development, by using principal component analysis and hierarchical cluster analysis; the second intends to identify municipalities’ main competitive assets, throughout the examination of the existing links between the overall competitiveness index and intra-metropolitan place conditions in each dimension. This methodology is applied to the metropolitan areas of Porto and Lisbon. Findings The analysis shows a weak link between population size and urban competitiveness, suggesting that economic recovery investments primarily targeting larger municipalities will not necessarily lead to greater metropolitan competitive advantages. On the contrary, taking into consideration place-based interventions for different “clubs” of municipalities would more likely contribute to enhance competitive performance and valorise territorial assets. Furthermore, while the relationship between competitiveness and environmental performance appears to be non-linear, digitalization and economic and social resilience prove to be key for urban competitive potential. Originality/value By drawing on contemporary notions of urban competitiveness, the work proposes a revised method to evaluate competitiveness, latent qualities and intrinsic features of places, constituting an initial step to conceive suitable metropolitan development and investment strategies for economic recovery.
本文旨在通过考虑与当代经济复苏议程相关的地方竞争力的三个维度:“双重转型”(绿色和数字化)和社会经济弹性,研究大都市区内不同类别城市的竞争潜力。本文提出的方法分为两个阶段,第一个阶段旨在通过主成分分析和层次聚类分析,基于地方发展的三个关键维度,开发一个新的城市竞争力指数;第二份报告旨在通过审查总体竞争力指数与各方面的都市内部地方条件之间的现有联系,确定各城市的主要竞争性资产。这种方法适用于波尔图和里斯本的大都市区。分析显示,人口规模与城市竞争力之间存在微弱联系,这表明主要针对较大城市的经济复苏投资不一定会带来更大的城市竞争优势。相反,考虑到对市政当局的不同"俱乐部"采取基于地方的干预措施,更有可能有助于提高竞争业绩和使地方资产增值。此外,虽然竞争力与环境绩效之间的关系似乎是非线性的,但数字化、经济和社会弹性被证明是城市竞争潜力的关键。通过借鉴当代城市竞争力的概念,本研究提出了一种改进的方法来评估地方的竞争力、潜在品质和内在特征,这是为经济复苏构想合适的大都市发展和投资战略的第一步。
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引用次数: 0
Leveraging social capital to catalyse post-pandemic anti-fragility: the “Vilnius model” 利用社会资本促进大流行病后的反脆弱性:"维尔纽斯模式"
Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-10-09 DOI: 10.1108/jpmd-11-2022-0104
Giannina Warren, Simona Grigaliūnaitė
Purpose This paper aims to delve into the interdependent connection between place branding and social capital, specifically focusing on how it contributes to uniting a city’s recovery efforts during times of crisis. By using the theoretical frameworks of social capital and cultural intermediation, the case study of Vilnius, Lithuania, exemplifies how cities can navigate through turbulent periods by prioritising the work of place marketers and their relationships in their strategic approach. Design/methodology/approach A qualitative, mixed method case study approach used four different methods of investigation, drawing on multiple sources of evidence, including a mix of interviews with key actors, content analysis, netnography and participant observation. Findings Go Vilnius, in collaboration with the City of Vilnius Municipality, leveraged existing stakeholder relationships and a strong common identification among political actors, promotional intermediaries, residents and city institutions to not only adapt to the unfolding crisis but to evolve its marketing, place-making, tourism and community engagement strategies to emerge as a more resilient, dynamic and animated city after the pandemic. Practical implications This case study demonstrates that a “network constellation” approach centralised around key stakeholder relationships held by marketing, tourism and promotional professionals is a crucial component in urban post-pandemic and emergency planning. Social implications By placing marketing professionals at the heart of crisis planning, cities can capitalise on the inherent social capital that is their key occupational resource and leverage their relationships with residents, the business community, international collaborators and the media for swift and maximum impact. Originality/value By identifying the “network constellations” that facilitated the institutionalisation of place branding activities in the face of both a local and global shutdown, this paper positions place marketers, acting as cultural intermediaries, at the centre of crisis planning and prevention strategies for anti-fragile cities of the post-pandemic future.
本文旨在深入探讨地方品牌与社会资本之间的相互依存关系,特别是关注它如何在危机时期团结城市的恢复努力。通过使用社会资本和文化中介的理论框架,立陶宛维尔纽斯的案例研究举例说明了城市如何通过优先考虑地方营销人员的工作及其在战略方法中的关系来度过动荡时期。设计/方法/方法一种定性、混合方法的案例研究方法使用了四种不同的调查方法,利用多种证据来源,包括与关键行为者的访谈、内容分析、网络图和参与者观察的组合。维尔纽斯市与维尔纽斯市政府合作,利用现有的利益攸关方关系以及政治行为者、宣传中介机构、居民和城市机构之间强烈的共同认同感,不仅适应正在发生的危机,而且发展其营销、场所制定、旅游和社区参与战略,使其在大流行之后成为一个更具复原力、活力和活力的城市。实际影响本案例研究表明,以营销、旅游和促销专业人员所掌握的关键利益攸关方关系为中心的"网络星座"方法是城市大流行后和应急规划的关键组成部分。通过将营销专业人员置于危机规划的核心,城市可以利用其固有的社会资本,这是其关键的职业资源,并利用其与居民、商界、国际合作者和媒体的关系,迅速产生最大的影响。通过识别“网络星座”,在面对地方和全球关闭时促进了场所品牌活动的制度化,本文将场所营销人员定位为文化中介,处于危机规划和预防战略的中心,为后流行病未来的反脆弱城市服务。
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引用次数: 0
All things must pass? Introduction to the special issue on post-Covid place marketing 一切都必须过去?新冠肺炎疫情后的地方营销特刊简介
Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-26 DOI: 10.1108/jpmd-08-2023-0081
Gary Warnaby, Dominic Medway, John Byrom
Purpose The purpose of this introductory paper is to outline the theme of – and introduces the papers comprising – this special issue on post-Covid place marketing. Design/methodology/approach A brief literature review outlines some of the impacts of the COVID-19 pandemic on places and also for place-bound and spatially oriented industry sectors (particularly retailing and tourism and hospitality, which are often the focus of place marketing initiatives) before describing the papers constituting the special issue. Findings The impacts of the COVID-19 pandemic on places are identified, relating to both economic and more phenomenologically oriented impacts, and the implications for place resilience are considered. The papers comprising the special issue are grouped into two main themes relating to the impact of the COVID-19 pandemic on retailing and the impact of the pandemic on place marketing processes. Originality/value Notwithstanding the burgeoning literature on the COVID-19 pandemic and its impacts, the papers comprising this special issue focus on specific place-oriented marketing (and retailing) implications, providing potential avenues for future research.
这篇介绍性论文的目的是概述新冠肺炎后市场营销特刊的主题,并介绍其中的论文。在描述构成特刊的论文之前,简要的文献综述概述了COVID-19大流行对地方的一些影响,以及对受地方限制和以空间为导向的行业部门(特别是零售、旅游和酒店业,它们通常是地方营销举措的重点)的影响。研究确定了2019冠状病毒病大流行对地方的影响,包括经济影响和更现象学上的影响,并考虑了对地方恢复力的影响。本期特刊的论文分为两个主题,分别是COVID-19大流行对零售业的影响和大流行对地方营销流程的影响。尽管关于COVID-19大流行及其影响的文献越来越多,但本期特刊的论文主要关注具体的地点导向营销(和零售)影响,为未来的研究提供了潜在的途径。
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引用次数: 0
The Double Jeopardy in high street footfall 《双重危险》在商业街上演
IF 1.3 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-08-25 DOI: 10.1108/jpmd-10-2022-0100
C. Graham, G. O'Rourke, Kamran Muhammad Khan
PurposeCalls for empirical and theory-based outcome measures in the place marketing literature are made more pressing as policymakers manage post-COVID high street recovery. This study aims to evaluate how knowledge of repeat buying established in the consumer marketing domain might be adapted to benchmark place marketing effectiveness, applying the Law of Double Jeopardy to capture the predictable relationship between footfall and visit frequency on competing high streets.Design/methodology/approachThe authors match footfall and survey data collected simultaneously on nine local high streets in one London borough to ask if a predictable Double Jeopardy relationship exists. The authors then test the theoretical assumptions of independence that underpin the Law in patterns of switching; the predictable distribution of regular, infrequent and new visitors; and the absence of user segmentation.FindingsThe authors observe that Double Jeopardy constrains behavioural outcomes, that a simple model fits high street footfall data well and that its theoretical assumptions are supported.Originality/valueThis paper makes several practical and theoretical contributions. The authors demonstrate a method to model expected repeat visit frequency from footfall density and elaborate footfall data into its frequency classes. The authors also locate the effects of loyalty over time within existing knowledge of spatial competition for high street patronage and demonstrate how place marketing insights can be derived from applications of this useful law.
随着政策制定者管理后covid高街复苏,对市场营销文献中基于经验和理论的结果衡量的呼吁变得更加紧迫。本研究旨在评估消费者营销领域中建立的重复购买知识如何适用于基准场所营销效果,应用双重危险法则来捕捉竞争高街上客流量和访问频率之间的可预测关系。设计/方法/方法作者将在伦敦一个行政区的9条主要街道同时收集的客流量和调查数据进行比对,以询问是否存在可预测的双重危险关系。然后,作者测试了在转换模式中支撑该定律的独立性理论假设;定期、不经常和新访客的可预测分布;以及缺乏用户细分。研究结果:作者观察到,“双重危险”限制了行为结果,一个简单的模型很好地符合商业街的客流量数据,其理论假设得到了支持。本文在实践和理论方面做出了一些贡献。作者展示了一种基于客流量密度的预期重复访问频率建模方法,并将客流量数据细化为其频率类别。作者还在现有的商业街赞助空间竞争知识中定位了忠诚度随时间的影响,并展示了如何从这一有用法则的应用中获得地点营销见解。
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引用次数: 0
Place branding in the eyes of the place stakeholders – paradoxes in the perceptions of the meaning and scope of place branding 地方利益相关者眼中的地方品牌——对地方品牌的意义和范围的认知中的悖论
IF 1.3 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-08-15 DOI: 10.1108/jpmd-12-2022-0124
L. Källström, Per Siljeklint
PurposeAlthough the place stakeholders play a key role in participatory place branding, surprisingly little interest has been shown in the people involved in participatory place branding initiatives. The purpose of this study is to explore place stakeholders’ perceptions of the meaning and scope of place branding.Design/methodology/approachThis paper is based on two cases of participatory place branding, and the research design is inspired by participatory action research. The empirical material comprises observations, qualitative questionnaires and interviews.FindingsThis study identifies and describes four paradoxes in place stakeholders’ perceptions of the meaning and scope of place branding, embracing the target group (internal vs external), the objective (explore vs exploit), the stakeholders’ role (active vs passive) and the main value of place branding initiatives (process vs outcome). Furthermore, in this study, the place stakeholders’ paradoxical perceptions of place branding meant that, during the participatory processes, the authors encountered and needed to manage various opinions and behaviours, for example, “critics”, “innovators” and “relators”.Originality/valueThis paper contributes with a new perspective on participatory place branding. By capturing place stakeholders’ perceptions and understanding of place branding, this paper develops our knowledge and understanding of the starting point of participatory processes.
目的尽管场所利益相关者在参与式场所品牌建设中发挥着关键作用,但令人惊讶的是,参与参与式场所商标建设的人却没有表现出什么兴趣。本研究的目的是探讨地方利益相关者对地方品牌的意义和范围的看法。设计/方法论/方法本文基于两个参与式场所品牌案例,研究设计受到参与式行动研究的启发。实证材料包括观察、定性问卷和访谈。发现本研究确定并描述了地方利益相关者对地方品牌的意义和范围的认知中的四个悖论,包括目标群体(内部与外部)、目标(探索与利用)、利益相关者的角色(主动与被动)和地方品牌举措的主要价值(过程与结果)。此外,在本研究中,地方利益相关者对地方品牌的矛盾认知意味着,在参与过程中,作者遇到并需要管理各种意见和行为,例如“批评者”、“创新者”和“关系人”。创意/价值本文对参与式场所品牌建设提供了新的视角。通过捕捉场所利益相关者对场所品牌的看法和理解,本文发展了我们对参与过程起点的认识和理解。
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引用次数: 0
The place of charity shops post Covid-19 新冠肺炎后的慈善商店
IF 1.3 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-08-07 DOI: 10.1108/jpmd-09-2022-0084
N. Robinson, Nick Catahan, C. Dale, Chris Doran
PurposeCharity shops have met a number of challenges in light of the impacts of the Covid-19 pandemic. The paper aims to explore the economic and social impact of charity shops and reviews the transformative impact they have on place, the experience of place and the social environment.Design/methodology/approachThe paper conducts a review of the extant literature in the field of charity shop retail. Considering the issues that are raised, the article proceeds to discuss the opportunities that arise for place marketing efforts and charity shops in the retail environment, the wider sector, the high street and as a positive, key component of place(s).FindingsThe paper provides novel sectorial insights and recommendations that can be adopted by charity retail outlets. This includes discussion on transformative place marketing, the experience of place and the charity shop’ role in the social environment beyond the existing references to charity shops in place(s) and the high street.Originality/valueCharity shops play a vital role in society and yet they are an under researched field. The paper contributes knowledge on the role of charity shops in transforming and experiencing place. The paper concludes with observations made from the discussion on charity shops, and states areas for future research regarding the role of the charity shop and place marketing, place identity and transformation.
鉴于新冠肺炎疫情的影响,慈善商店遇到了许多挑战。本文旨在探讨慈善商店的经济和社会影响,并回顾它们对场所、场所体验和社会环境的变革性影响。设计/方法论/方法本文对慈善商店零售领域的现存文献进行了回顾。考虑到提出的问题,本文继续讨论零售环境、更广泛的行业、商业街以及作为场所的积极关键组成部分的场所营销工作和慈善商店所带来的机会。这包括讨论变革性的场所营销、场所体验以及慈善商店在社会环境中的作用,而不仅仅是现有的慈善商店和商业街。创意/价值慈善商店在社会中发挥着至关重要的作用,但它们是一个研究不足的领域。本文提供了关于慈善商店在改造和体验场所中的作用的知识。文章最后对慈善商店的讨论进行了总结,并就慈善商店的作用和场所营销、场所认同和转型等问题提出了未来的研究方向。
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引用次数: 0
Assessing place experiences in Luton and Darlington on Twitter with topic modelling and AI-generated lexicons 通过主题建模和人工智能生成的词汇,在Twitter上评估卢顿和达灵顿的地方体验
IF 1.3 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-28 DOI: 10.1108/jpmd-04-2023-0041
Viriya Taecharungroj, Ioana S. Stoica
PurposeThe purpose of this paper is to examine and compare the in situ place experiences of people in Luton and Darlington.Design/methodology/approachThe study used 109,998 geotagged tweets from Luton and Darlington between 2020 and 2022 and conducted topic modelling using latent Dirichlet allocation. Lexicons were created using GPT-4 to evaluate the eight dimensions of place experience for each topic.FindingsThe study found that Darlington had higher counts in the sensorial, behavioural, designed and mundane dimensions of place experience than Luton. Conversely, Luton had a higher prevalence of the affective and intellectual dimensions, attributed to political and faith-related tweets.Originality/valueThe study introduces a novel approach that uses AI-generated lexicons for place experience. These lexicons cover four facets, two intentions and two intensities of place experience, enabling detection of words from any domain. This approach can be useful not only for town and destination brand managers but also for researchers in any field.
目的本文的目的是检查和比较卢顿和达林顿人的现场体验。设计/方法/方法该研究使用了2020年至2022年间卢顿和Darlington的109998条带有地理标记的推文,并使用潜在的Dirichlet分配进行了主题建模。使用GPT-4创建词典,以评估每个主题的八个维度的场所体验。研究发现,达林顿在地方体验的感官、行为、设计和世俗维度上的得分高于卢顿。相反,卢顿在情感和智力层面的患病率更高,这归因于政治和信仰相关的推文。独创性/价值该研究引入了一种新颖的方法,使用人工智能生成的词典进行场所体验。这些词典涵盖了四个方面,两种意图和两种场所体验强度,能够检测任何领域的单词。这种方法不仅对城镇和目的地品牌经理有用,对任何领域的研究人员也有用。
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引用次数: 0
COVID-19 and the participatory place branding impasse: a study of actor agency COVID-19与参与式场所品牌僵局:行动者代理研究
IF 1.3 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-28 DOI: 10.1108/jpmd-10-2022-0099
Laura Reynolds
PurposeThis paper aims to investigate the impact of the COVID-19 pandemic on participatory place branding processes and, in particular, on multiple actors’ ability to build agency.Design/methodology/approachAn in-depth qualitative inquiry of place branding processes in Cardiff (UK) was undertaken during the second wave of the COVID-19 pandemic. Semi-structured (online) interviews with 28 city representatives from the public, private and voluntary sectors are analysed using three-stage conceptual coding.FindingsFive transitions in the meaning-making and engagement processes at the nexus of participatory place branding are identified: heightening value of the local environment; building and sharing local knowledge; embedding a sense of community into relational networks; innovating engagement channels; and blurring of roles and responsibilities. Combined, these demonstrate a cultivating place (brand) attachment and evolving logics around participation.Research limitations/implicationsTransitions in actor agency require monitoring over time, drawing on additional studies, wider samples and multidisciplinary frameworks.Practical implicationsLocal knowledge and multi-actor networks are increasingly viewed as valuable assets, providing legitimacy for those in possession of these resources and for the brand. Practitioners, policy makers and community representatives should support innovative ways to involve and learn from local actors, including those not currently active across the place brand web.Originality/valueAntecedents to actor agency are investigated, highlighting that during a period of disruption actors gained legitimacy for their participation by emphasising the value attached to localities, building place (brand) attachment and drawing on blurred place branding boundaries.
本文旨在调查2019冠状病毒病(COVID-19)大流行对参与式场所品牌建设过程的影响,特别是对多个参与者建立代理能力的影响。设计/方法/方法在第二波COVID-19大流行期间,对卡迪夫(英国)的地方品牌流程进行了深入的定性调查。采用三阶段概念编码对来自公共、私营和志愿部门的28位城市代表进行半结构化(在线)访谈进行分析。发现:在参与式场所品牌关系的意义制造和参与过程中,确定了五个转变:提高当地环境的价值;建立和分享当地知识;将社区意识嵌入到关系网络中;创新参与渠道;角色和责任的模糊。综上所述,这些都表明了一种培养场所(品牌)依恋和围绕参与的不断发展的逻辑。研究限制/影响行动者机构的转变需要长期监测,利用额外的研究、更广泛的样本和多学科框架。实际意义本地知识和多参与者网络越来越被视为有价值的资产,为拥有这些资源和品牌的人提供合法性。从业人员、政策制定者和社区代表应该支持创新的方式,让当地参与者参与进来,并向他们学习,包括那些目前在地方品牌网络上并不活跃的参与者。原创性/价值对行动者代理的前因进行了调查,强调在混乱时期,行动者通过强调对地方的附加价值、建立地点(品牌)依恋和利用模糊的地点品牌边界,获得了他们参与的合法性。
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引用次数: 0
Rural space and the local food landscape: consumers’ construction of food localness through the politics of belonging 乡土空间与乡土食物景观:消费者通过归属感政治建构的乡土食物
IF 1.3 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-24 DOI: 10.1108/jpmd-06-2022-0057
A. Graciotti, M. McEachern
PurposeThis study aims to investigate consumers’ construction of food localness through the politics of belonging in a regional context.Design/methodology/approachFollowing a socio-spatial lens and considering the “realm of meaning” of place, this research focusses on local consumers’ lived meanings of “local” food choice, and hence adopts a phenomenological approach to the data collection and analysis of 20 in-depth interviews with residents of the Italian region of Marche.FindingsDrawing on Trudeau’s (2006) politics of belonging, this study reveals three interconnected themes which show how local consumers articulate a local food “orthodoxy” and how their discourses and practices draw and maintain a boundary between local and non-local food, whereby local food is considered “autochthonous” of rural space. Thus, this study’s participants construct a local food landscape, conveying rural (vs urban) meanings through which food acquires “localness” (vs non-“localness”) status.Research limitations/implicationsThere exists further theoretical opportunity to consider local consumers’ construction of food localness through the politics of belonging in terms of non-representational theory (Thrift, 2008), to help reveal added nuances to the construction of food localness as well as to the complex process of formulating place meaning.Practical implicationsThe findings provide considerable scope for food producers, manufacturers and/or marketers to differentiate local food products by enhancing consumers’ direct experience of it in relation to rural space. Thus, enabling local food producers to convey rural (vs urban) meanings to consumers, who would develop an orthodoxy guiding future choice.Social implicationsThe findings enable regional promoters and food policymakers to leverage the symbolic distinctiveness of food autochthony to promote place and encourage consumers to participate in their local food system.Originality/valueBy using the politics of belonging as an analytical framework, this study shows that the urban–rural dichotomy – rather than being an obsolete epistemological category – fuels politics of belonging dynamics, and that local food consumers socially construct food localness not merely as a romanticisation of rurality but as a territorial expression of the contemporary local/non-local cultural conflict implied in the politics of belonging. Thus, this study advances our theoretical understanding by demonstrating that food “becomes” local and therefore, builds on extant food localness conceptualisations.
目的本研究旨在通过区域背景下的归属政治来考察消费者对食物地方性的建构。设计/方法论/方法本研究从社会空间的角度,考虑地方的“意义领域”,重点关注当地消费者对“当地”食物选择的生活意义,因此采用现象学方法对意大利马尔凯地区居民的20次深度访谈进行数据收集和分析。Findings借鉴特鲁多(2006)的归属政治,这项研究揭示了三个相互关联的主题,显示了当地消费者如何表达当地食物的正统观念,以及他们的话语和实践如何在当地和非当地食物之间划定和保持界限,从而将当地食物视为农村空间的“本地”。因此,本研究的参与者构建了一个当地的食物景观,传达了农村(与城市)的意义,通过这些意义,食物获得了“本地性”(与非“本地性)的地位。研究局限性/含义存在进一步的理论机会,可以通过非代表性理论中的归属政治来考虑当地消费者对食物地方性的构建(Thrift,2008),以帮助揭示食物地方性构建以及形成地方意义的复杂过程的额外细微差别。实际意义研究结果为食品生产商、制造商和/或营销人员提供了相当大的空间,通过增强消费者对当地食品与农村空间的直接体验来区分当地食品。因此,使当地食品生产商能够向消费者传达农村(与城市)的含义,消费者将形成指导未来选择的正统观念。社会影响研究结果使地区推广者和食品政策制定者能够利用当地食品的象征性独特性来宣传当地,并鼓励消费者参与当地的食品系统。独创性/价值通过使用归属政治作为分析框架,本研究表明,城乡二分法——而不是一个过时的认识论范畴——助长了归属动力政治,当地食品消费者在社会上构建的食品地方性不仅是对乡村的浪漫化,而且是归属政治中隐含的当代当地/非当地文化冲突的地域表达。因此,这项研究通过证明食物“成为”当地的,从而建立在现存的食物当地性概念的基础上,推进了我们的理论理解。
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引用次数: 0
Unleashing the potential of local brand equity of Hong Kong as a green–creative–smart city 释放香港作为绿色-创意-智慧城市的本土品牌资产潜力
IF 1.3 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-24 DOI: 10.1108/jpmd-12-2022-0122
Chung-Shing Chan, Wan Yan Tsun
PurposeThis study aims to propose resident-based brand equity models on green, creative and smart development themes through a multi-sample telephone survey on Hong Kong residents (n = 751).Design/methodology/approachThis research adopted a quantitative approach with a round of questionnaire-based survey carried out anonymously on adult citizens who have stayed in Hong Kong for more than one year. Telephone survey was performed by a professional survey research centre with trained interviewers between May and July 2022.FindingsThe study identifies the magnitude of these city brand equity attributes and reconfigured their composition under separate samples of Hong Kong residents. The results reveal the relatively stronger brand equity for developing Hong Kong as a smart city brand compared with green and creative branding.Research limitations/implicationsThe research findings might carry a major limitation of varied interpretations and stereotypes of each city theme (green, creative and smart) by local residents. To minimize the expected bias, two core questions were added to provide respondents with information on each theme before the main survey questions. The questions’ wording was also simplified to ensure the constraint and inconsistency of layman effect.Practical implicationsThe common attributes across the themes, including distinctiveness, uniqueness, confidence, positive image, liveability, long-term residence, feature familiarity and top-of-mind, indicate the most prominent aspects of brand equity formation and enhancement. Since urban sustainability does not follow a single path of strategies and infrastructure development, city brand process should also follow a selective approach, which clearly identifies a multiplicity of local interests that could create the best outcomes and the strongest brand equity for the city.Originality/valueThe factor allocation and regression analysis elucidate different configurations of the determining factors with a three-factor model for green city brand equity and two-factor models for the other ones. The findings encore some previous studies supporting the differentiation between common attributes and distinctive attributes, and the overlapping approach to unleash the strongest integration of attributes of brand equity.
目的本研究旨在通过对香港居民(n=751)的多样本电话调查,提出以绿色、创意和智能发展为主题的居民品牌资产模型。设计/方法/方法本研究采用定量方法,对在香港居住超过一年的成年公民进行了一轮基于问卷的匿名调查。电话调查由一家专业调查研究中心在2022年5月至7月期间与训练有素的访谈者进行。调查结果该研究确定了这些城市品牌资产属性的规模,并在香港居民的单独样本下重新配置了其组成。研究结果表明,与绿色创意品牌相比,香港作为智慧城市品牌的品牌资产相对较强。研究局限性/含义研究结果可能会对当地居民对每个城市主题(绿色、创意和智慧)的不同解释和刻板印象产生重大限制。为了最大限度地减少预期的偏见,在主要调查问题之前,增加了两个核心问题,为受访者提供每个主题的信息。问题的措辞也被简化,以确保外行效应的约束和不一致性。实践含义各主题的共同属性,包括独特性、独特性、自信、正面形象、宜居性、长期居住性、特征熟悉性和顶尖度,表明了品牌资产形成和增强的最突出方面。由于城市可持续发展不遵循单一的战略和基础设施发展路径,城市品牌过程也应遵循选择性方法,明确确定多种当地利益,从而为城市创造最佳结果和最强的品牌资产。独创性/价值因素分配和回归分析阐明了决定因素的不同配置,绿色城市品牌资产的三因素模型和其他因素的两因素模型。这些发现重申了之前的一些研究,支持共同属性和独特属性之间的差异,以及释放品牌资产属性最强整合的重叠方法。
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Journal of Place Management and Development
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