首页 > 最新文献

Journal of African Business最新文献

英文 中文
Determinants of Technological and non-technological Innovations: Evidence from Ghana’ Manufacturing and Service Sectors 技术和非技术创新的决定因素:来自加纳制造业和服务业的证据
IF 1.9 Q3 BUSINESS Pub Date : 2022-08-22 DOI: 10.1080/15228916.2022.2113209
Samuel Amponsah Odei, M. A. Odei, Evelyn Toseafa
ABSTRACT This paper aims at investigating the various factors driving technological and non-technological innovations in the manufacturing and service sectors in Ghana. We argue that numerous previous studies have shown that digitalization, firms’ collaborations, access to finance, engaging in research and development and certain firm characteristic such as age, size and ownership influence firms’ aptitude and incentives to be innovative. However, in the context of developing countries like Ghana, we do not know whether these same determinants also have positive effects on stimulating innovations at the firm-level. Using a sample of 549 firms sourced from the World Bank Enterprises Survey conducted between 2007 and 2013, this study finds that the adoption of digitalization promotes non-technological (organizational) innovations than technological innovations. We also find that firms’ innovation collaboration with consultants and universities rather exert no impact on technological and non-technological innovations. Our finding show that internal R&D enhance technological innovations and not non-technological innovations. The main practical implications of the study are that attempts to boosting firm-level and developing countries innovation potentials should mainly focus on improving internal R&D and innovation support activities, expanding access to finance, and upgrading Information and Communication Technology (ICT) infrastructure to enhance digitalization.
摘要本文旨在调查推动加纳制造业和服务业技术创新和非技术创新的各种因素。我们认为,之前的大量研究表明,数字化、企业合作、融资渠道、参与研发以及年龄、规模和所有权等特定企业特征会影响企业的创新能力和激励。然而,在像加纳这样的发展中国家的背景下,我们不知道这些同样的决定因素是否也对刺激企业层面的创新产生了积极影响。本研究利用2007年至2013年间进行的世界银行企业调查中的549家企业样本,发现数字化的采用促进了非技术(组织)创新,而不是技术创新。我们还发现,企业与顾问和大学的创新合作对技术创新和非技术创新没有影响。我们的研究结果表明,内部研发促进了技术创新,而不是非技术创新。该研究的主要实际意义是,提高企业水平和发展中国家创新潜力的努力应主要集中在改善内部研发和创新支持活动、扩大融资渠道以及升级信息和通信技术基础设施以增强数字化。
{"title":"Determinants of Technological and non-technological Innovations: Evidence from Ghana’ Manufacturing and Service Sectors","authors":"Samuel Amponsah Odei, M. A. Odei, Evelyn Toseafa","doi":"10.1080/15228916.2022.2113209","DOIUrl":"https://doi.org/10.1080/15228916.2022.2113209","url":null,"abstract":"ABSTRACT This paper aims at investigating the various factors driving technological and non-technological innovations in the manufacturing and service sectors in Ghana. We argue that numerous previous studies have shown that digitalization, firms’ collaborations, access to finance, engaging in research and development and certain firm characteristic such as age, size and ownership influence firms’ aptitude and incentives to be innovative. However, in the context of developing countries like Ghana, we do not know whether these same determinants also have positive effects on stimulating innovations at the firm-level. Using a sample of 549 firms sourced from the World Bank Enterprises Survey conducted between 2007 and 2013, this study finds that the adoption of digitalization promotes non-technological (organizational) innovations than technological innovations. We also find that firms’ innovation collaboration with consultants and universities rather exert no impact on technological and non-technological innovations. Our finding show that internal R&D enhance technological innovations and not non-technological innovations. The main practical implications of the study are that attempts to boosting firm-level and developing countries innovation potentials should mainly focus on improving internal R&D and innovation support activities, expanding access to finance, and upgrading Information and Communication Technology (ICT) infrastructure to enhance digitalization.","PeriodicalId":46981,"journal":{"name":"Journal of African Business","volume":"24 1","pages":"467 - 490"},"PeriodicalIF":1.9,"publicationDate":"2022-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42462294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Transactional and Transformational Leadership Styles, Sensing, Seizing, and Configuration Dynamic Capabilities in Kenyan Firms 肯尼亚企业的交易型和变革型领导风格、感知、把握和配置动态能力
IF 1.9 Q3 BUSINESS Pub Date : 2022-08-18 DOI: 10.1080/15228916.2022.2112487
L. Wamalwa
ABSTRACT Leaders play a vital role in the development of dynamic capabilities. However, the effects of leadership styles on firms’ dynamic capabilities have not been fully explored, with relatively few studies examining the relationship between leadership and dynamic capabilities. This research examined the influence of transformational and transactional leadership styles on dynamic capabilities. Using data from 279 Kenyan firms. Data analysis was done using hierarchical linear regression model. The finding shows that transformational and transactional leadership styles influence the development of organizational dynamic capabilities. While the transformational leadership style leads to the development of sensing, seizing, and configuration capabilities, transactional leaders do not affect the development of sensing dynamic capabilities. However, they have significant effects on seizing and configuration capabilities development. This study develops knowledge that enables leaders, scholars and practitioners to understand how to use different leadership styles to pursue or develop different dynamic capabilities.
领导者在动态能力的发展中起着至关重要的作用。然而,领导风格对企业动态能力的影响并没有得到充分的探讨,相对较少的研究考察了领导与动态能力之间的关系。本研究考察了变革型领导风格和交易型领导风格对动态能力的影响。使用279家肯尼亚公司的数据。数据分析采用层次线性回归模型。研究发现,变革型和交易型领导风格影响组织动态能力的发展。变革型领导风格导致感知能力、把握能力和配置能力的发展,而交易型领导风格不影响感知动态能力的发展。然而,它们对获取和配置能力的开发有重要的影响。本研究发展了知识,使领导者、学者和实践者了解如何使用不同的领导风格来追求或发展不同的动态能力。
{"title":"Transactional and Transformational Leadership Styles, Sensing, Seizing, and Configuration Dynamic Capabilities in Kenyan Firms","authors":"L. Wamalwa","doi":"10.1080/15228916.2022.2112487","DOIUrl":"https://doi.org/10.1080/15228916.2022.2112487","url":null,"abstract":"ABSTRACT Leaders play a vital role in the development of dynamic capabilities. However, the effects of leadership styles on firms’ dynamic capabilities have not been fully explored, with relatively few studies examining the relationship between leadership and dynamic capabilities. This research examined the influence of transformational and transactional leadership styles on dynamic capabilities. Using data from 279 Kenyan firms. Data analysis was done using hierarchical linear regression model. The finding shows that transformational and transactional leadership styles influence the development of organizational dynamic capabilities. While the transformational leadership style leads to the development of sensing, seizing, and configuration capabilities, transactional leaders do not affect the development of sensing dynamic capabilities. However, they have significant effects on seizing and configuration capabilities development. This study develops knowledge that enables leaders, scholars and practitioners to understand how to use different leadership styles to pursue or develop different dynamic capabilities.","PeriodicalId":46981,"journal":{"name":"Journal of African Business","volume":"24 1","pages":"444 - 466"},"PeriodicalIF":1.9,"publicationDate":"2022-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48055184","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Relationship Marketing and Customer Loyalty in Ghana’s Informal Economy: Does Customer Perceived Value Matter? 加纳非正式经济中的关系营销与顾客忠诚:顾客感知价值重要吗?
IF 1.9 Q3 BUSINESS Pub Date : 2022-08-11 DOI: 10.1080/15228916.2022.2107317
L. N. Tettey, Oliver Kwabena Aggrey, G. Acheampong
ABSTRACT In this study, we seek to understand the role of relationship marketing in achieving customer loyalty in Ghana’s informal economy. The study further investigated the role of customer perceived value as a pass-through mechanism for the relationship between relationship marketing and customer loyalty. We collected primary data from 229 customers of informal economy operators in Accra. The data was then analyzed using structural equation modeling utilizing the STATA 15 Package. Our findings indicate that commitment is the only fundamental relationship marketing factor investigated that has a direct influence on customer loyalty in the informal business context. Trust and conflict handling on the other hand benefit significantly from the presence of customer perceived value whereas communication seems to have negligible effects. Consequently, scholars and marketing practitioners seeking to deploy the relationship marketing concept in the informal economy need to be aware of these contextual interplays and how they shape further discussions of the relationship marketing theory.
在本研究中,我们试图了解关系营销在加纳非正式经济中实现客户忠诚度的作用。本研究进一步探讨了顾客感知价值作为关系营销与顾客忠诚关系传递机制的作用。我们从阿克拉的229名非正规经济经营者的客户中收集了原始数据。然后利用STATA 15软件包使用结构方程建模对数据进行分析。我们的研究结果表明,承诺是被调查的关系营销中唯一对非正式商业环境下的顾客忠诚有直接影响的基本因素。另一方面,信任和冲突处理显著受益于客户感知价值的存在,而沟通的影响似乎可以忽略不计。因此,寻求在非正式经济中部署关系营销概念的学者和营销从业者需要意识到这些上下文的相互作用,以及它们如何影响关系营销理论的进一步讨论。
{"title":"Relationship Marketing and Customer Loyalty in Ghana’s Informal Economy: Does Customer Perceived Value Matter?","authors":"L. N. Tettey, Oliver Kwabena Aggrey, G. Acheampong","doi":"10.1080/15228916.2022.2107317","DOIUrl":"https://doi.org/10.1080/15228916.2022.2107317","url":null,"abstract":"ABSTRACT In this study, we seek to understand the role of relationship marketing in achieving customer loyalty in Ghana’s informal economy. The study further investigated the role of customer perceived value as a pass-through mechanism for the relationship between relationship marketing and customer loyalty. We collected primary data from 229 customers of informal economy operators in Accra. The data was then analyzed using structural equation modeling utilizing the STATA 15 Package. Our findings indicate that commitment is the only fundamental relationship marketing factor investigated that has a direct influence on customer loyalty in the informal business context. Trust and conflict handling on the other hand benefit significantly from the presence of customer perceived value whereas communication seems to have negligible effects. Consequently, scholars and marketing practitioners seeking to deploy the relationship marketing concept in the informal economy need to be aware of these contextual interplays and how they shape further discussions of the relationship marketing theory.","PeriodicalId":46981,"journal":{"name":"Journal of African Business","volume":"24 1","pages":"427 - 443"},"PeriodicalIF":1.9,"publicationDate":"2022-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43119635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Environmental Dilemma? Explicating Stakeholder Engagement in Kenyan Firms 环境困境?肯尼亚公司利益相关者参与的阐释
IF 1.9 Q3 BUSINESS Pub Date : 2022-07-18 DOI: 10.1080/15228916.2022.2100745
Edward M. Mungai, S. Ndiritu, Tazeeb S. Rajwani
ABSTRACT Stakeholder pressure is among the pathways through which firms are being prodded to adopt environmental management practices. Owing to research paucity from the context of developing countries and overall inconclusiveness, this research investigates whether mimetic, normative, and coercive pressures (which encompass stakeholder pressure) sway firms into adopting resource management and energy efficiency. An analysis of data from 852 firms in Kenya using a simple probit model, suggests that all the three types of stakeholder pressure positively influenced corporate resource management and energy efficiency. This augments our postulations on both stakeholder and neo-institutional theories. Based on these findings, it is plausible to view stakeholders as critical ‘tools’ that can foster corporate sustainability initiatives in developing countries.
利益相关者的压力是促使企业采用环境管理实践的途径之一。由于发展中国家背景下的研究很少,而且总体上没有结论性,本研究调查了模仿、规范和强制压力(包括利益相关者的压力)是否会影响企业采用资源管理和能源效率。使用简单的probit模型对肯尼亚852家公司的数据进行分析表明,所有三种类型的利益相关者压力都对企业资源管理和能源效率产生了积极影响。这增强了我们对利益相关者和新制度理论的假设。基于这些发现,可以将利益相关者视为促进发展中国家企业可持续发展举措的关键“工具”。
{"title":"Environmental Dilemma? Explicating Stakeholder Engagement in Kenyan Firms","authors":"Edward M. Mungai, S. Ndiritu, Tazeeb S. Rajwani","doi":"10.1080/15228916.2022.2100745","DOIUrl":"https://doi.org/10.1080/15228916.2022.2100745","url":null,"abstract":"ABSTRACT Stakeholder pressure is among the pathways through which firms are being prodded to adopt environmental management practices. Owing to research paucity from the context of developing countries and overall inconclusiveness, this research investigates whether mimetic, normative, and coercive pressures (which encompass stakeholder pressure) sway firms into adopting resource management and energy efficiency. An analysis of data from 852 firms in Kenya using a simple probit model, suggests that all the three types of stakeholder pressure positively influenced corporate resource management and energy efficiency. This augments our postulations on both stakeholder and neo-institutional theories. Based on these findings, it is plausible to view stakeholders as critical ‘tools’ that can foster corporate sustainability initiatives in developing countries.","PeriodicalId":46981,"journal":{"name":"Journal of African Business","volume":"24 1","pages":"404 - 426"},"PeriodicalIF":1.9,"publicationDate":"2022-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41904609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Cushioning the Covid-19 Economic Consequences on Entrepreneurial Ecosystems: The Role of Stakeholders` Engagement, Collaboration, and Support 缓解新冠肺炎经济对创业生态系统的影响:利益相关者参与、合作和支持的作用
IF 1.9 Q3 BUSINESS Pub Date : 2022-07-07 DOI: 10.1080/15228916.2022.2078933
Jonathan Mukiza Peter Kansheba, M. Marobhe, A. Wald
ABSTRACT The Covid-19 (corona virus) disruptions have necessitated a new way of thinking about how entrepreneurship and its environments (ecosystems) function in times of heightened uncertainty. Based on a sample of 237 entrepreneurial ecosystem (EE) stakeholders in Tanzania – an emerging economy, we examine the pandemic economic consequences steered by government countermeasures on the EE-perceived quality and performance. We further examined the role played by EE stakeholders` engagement, collaboration, and support during the crisis. Our structural equation model results suggest that strictness of government counter measures for containment of the current pandemic predicament has a bearing on EE- perceived quality and performance by fueling EE vulnerability via amplifying the magnitude of the negative effects. We further find that stakeholders` engagement and collaboration play a significant role in improving the EE-perceived quality and slowing down EE-vulnerability. We conclude by providing the implications and avenues for future research.
摘要新冠肺炎(冠状病毒)的破坏需要一种新的方式来思考创业及其环境(生态系统)在不确定性加剧的时代如何发挥作用。基于坦桑尼亚(一个新兴经济体)237个创业生态系统(EE)利益相关者的样本,我们研究了政府应对措施对EE感知质量和绩效的疫情经济后果。我们进一步研究了EE利益相关者在危机期间的参与、协作和支持所发挥的作用。我们的结构方程模型结果表明,政府为遏制当前疫情困境而采取的严厉应对措施通过放大负面影响的程度来加剧EE的脆弱性,从而影响EE的感知质量和表现。我们进一步发现,利益相关者的参与和合作在提高EE感知质量和减缓EE脆弱性方面发挥着重要作用。最后,我们为未来的研究提供了启示和途径。
{"title":"Cushioning the Covid-19 Economic Consequences on Entrepreneurial Ecosystems: The Role of Stakeholders` Engagement, Collaboration, and Support","authors":"Jonathan Mukiza Peter Kansheba, M. Marobhe, A. Wald","doi":"10.1080/15228916.2022.2078933","DOIUrl":"https://doi.org/10.1080/15228916.2022.2078933","url":null,"abstract":"ABSTRACT The Covid-19 (corona virus) disruptions have necessitated a new way of thinking about how entrepreneurship and its environments (ecosystems) function in times of heightened uncertainty. Based on a sample of 237 entrepreneurial ecosystem (EE) stakeholders in Tanzania – an emerging economy, we examine the pandemic economic consequences steered by government countermeasures on the EE-perceived quality and performance. We further examined the role played by EE stakeholders` engagement, collaboration, and support during the crisis. Our structural equation model results suggest that strictness of government counter measures for containment of the current pandemic predicament has a bearing on EE- perceived quality and performance by fueling EE vulnerability via amplifying the magnitude of the negative effects. We further find that stakeholders` engagement and collaboration play a significant role in improving the EE-perceived quality and slowing down EE-vulnerability. We conclude by providing the implications and avenues for future research.","PeriodicalId":46981,"journal":{"name":"Journal of African Business","volume":"24 1","pages":"214 - 234"},"PeriodicalIF":1.9,"publicationDate":"2022-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49095419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Credit Cooperative Lending Loans as Challenges and Opportunities for Women Entrepreneurship in Africa: Evidence from Ghana 信用合作社贷款是非洲妇女创业的挑战和机遇:来自加纳的证据
IF 1.9 Q3 BUSINESS Pub Date : 2022-06-20 DOI: 10.1080/15228916.2022.2078937
J. K. D. Fieve, E. Chrysostome
{"title":"Credit Cooperative Lending Loans as Challenges and Opportunities for Women Entrepreneurship in Africa: Evidence from Ghana","authors":"J. K. D. Fieve, E. Chrysostome","doi":"10.1080/15228916.2022.2078937","DOIUrl":"https://doi.org/10.1080/15228916.2022.2078937","url":null,"abstract":"","PeriodicalId":46981,"journal":{"name":"Journal of African Business","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46325915","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Banking Supervision and Nonperforming Loans in Africa: Does Institutional Quality Matter in the Ghanaian Banking Space? 非洲银行监管与不良贷款:加纳银行业的制度质量是否重要?
IF 1.9 Q3 BUSINESS Pub Date : 2022-06-20 DOI: 10.1080/15228916.2022.2087443
J. Forson, A. I. Braimah, S. K. Asiamah, R. Kuranchie-Pong, Edward Daniels, Samuel Evergreen Adjavon
ABSTRACT In this paper, we reexamine the determinants of nonperforming loans through the impact of supervisory devices in credit risk management in Africa. The paper employs bank-specific, macroeconomic and institutional data for a panel of 14 universal banks over the period 2009 to 2020. We develop models that capture the role of regulatory supervision on credit risk. Findings from the Panels Corrected Standard Errors (PCSE) and the system GMM shows that previous year’s NPL and inflation significantly affect NPLs in the banking space of Gana. Bank size and financial development are inversely associated with NPLs. The interactive term of regulatory quality and government effectiveness on NPLs has net negative effect. This suggest that regulatory quality enhances the reductive effects of government effectiveness on NPLs. Our findings in general lends credence to the financial instability theory as NPLs in the Ghanaian context has been the outcome of activities of speculative borrowers.
在本文中,我们通过非洲信用风险管理中监管机制的影响,重新审视了不良贷款的决定因素。本文采用了2009年至2020年期间14家全能银行的具体银行、宏观经济和制度数据。我们开发的模型捕捉信贷风险的监管作用。专家组修正标准误差(PCSE)和系统GMM的调查结果表明,上一年的不良贷款和通货膨胀显著影响加纳银行业的不良贷款。银行规模和金融发展与不良贷款呈负相关。监管质量和政府效率对不良贷款的交互作用具有净负效应。这表明,监管质量增强了政府效率对不良贷款的减少作用。总的来说,我们的研究结果为金融不稳定理论提供了依据,因为加纳的不良贷款是投机性借款人活动的结果。
{"title":"Banking Supervision and Nonperforming Loans in Africa: Does Institutional Quality Matter in the Ghanaian Banking Space?","authors":"J. Forson, A. I. Braimah, S. K. Asiamah, R. Kuranchie-Pong, Edward Daniels, Samuel Evergreen Adjavon","doi":"10.1080/15228916.2022.2087443","DOIUrl":"https://doi.org/10.1080/15228916.2022.2087443","url":null,"abstract":"ABSTRACT In this paper, we reexamine the determinants of nonperforming loans through the impact of supervisory devices in credit risk management in Africa. The paper employs bank-specific, macroeconomic and institutional data for a panel of 14 universal banks over the period 2009 to 2020. We develop models that capture the role of regulatory supervision on credit risk. Findings from the Panels Corrected Standard Errors (PCSE) and the system GMM shows that previous year’s NPL and inflation significantly affect NPLs in the banking space of Gana. Bank size and financial development are inversely associated with NPLs. The interactive term of regulatory quality and government effectiveness on NPLs has net negative effect. This suggest that regulatory quality enhances the reductive effects of government effectiveness on NPLs. Our findings in general lends credence to the financial instability theory as NPLs in the Ghanaian context has been the outcome of activities of speculative borrowers.","PeriodicalId":46981,"journal":{"name":"Journal of African Business","volume":"24 1","pages":"384 - 403"},"PeriodicalIF":1.9,"publicationDate":"2022-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41726134","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Recovery Strategies of a Micro Restaurant in Nigeria: Implications on Customer Satisfaction and Loyalty 尼日利亚一家微型餐厅的恢复策略:对顾客满意度和忠诚度的影响
IF 1.9 Q3 BUSINESS Pub Date : 2022-06-12 DOI: 10.1080/15228916.2022.2087442
A. G. Agu
ABSTRACT Given the increasing lucrativeness and competitiveness of the restaurant industry in Nigeria, a number of micro operators have emerged, and many operate within a defined market such as university environments. Knowing the service failure and recovery strategies applicable to this set of restaurants is necessary in building customer satisfaction and loyalty after failure encounters. Since this knowledge is currently lacking in the literature, this study anchors on the justice theory to close the gap. First, an exploratory research helped to identify common service failures and recovery strategies in micro restaurants. Thereafter, a survey involving a purposive sample of 140 customers of a micro-restaurant was conducted and collected data assessed with Hierarchical Multiple Regression Analysis in SPSS 23.0. Findings indicate that the service recovery strategies significantly influence customer satisfaction and loyalty, with ‘sincere apology’ having the highest influence. Besides, failure severity was found to mediate the relationship between service recovery strategies and customer satisfaction/loyalty.
摘要鉴于尼日利亚餐饮业的利润率和竞争力不断提高,出现了许多微型运营商,其中许多在大学环境等特定市场内运营。了解适用于这组餐厅的服务故障和恢复策略对于在遇到故障后建立客户满意度和忠诚度是必要的。由于目前文献中缺乏这方面的知识,本研究以正义理论为基础来填补这一空白。首先,一项探索性研究有助于确定微型餐厅的常见服务故障和恢复策略。此后,对一家微型餐厅的140名顾客进行了调查,并收集了SPSS 23.0中的分层多元回归分析评估的数据。研究结果表明,服务恢复策略显著影响客户满意度和忠诚度,其中“真诚道歉”的影响最大。此外,故障严重性被发现在服务恢复策略和客户满意度/忠诚度之间起中介作用。
{"title":"Recovery Strategies of a Micro Restaurant in Nigeria: Implications on Customer Satisfaction and Loyalty","authors":"A. G. Agu","doi":"10.1080/15228916.2022.2087442","DOIUrl":"https://doi.org/10.1080/15228916.2022.2087442","url":null,"abstract":"ABSTRACT Given the increasing lucrativeness and competitiveness of the restaurant industry in Nigeria, a number of micro operators have emerged, and many operate within a defined market such as university environments. Knowing the service failure and recovery strategies applicable to this set of restaurants is necessary in building customer satisfaction and loyalty after failure encounters. Since this knowledge is currently lacking in the literature, this study anchors on the justice theory to close the gap. First, an exploratory research helped to identify common service failures and recovery strategies in micro restaurants. Thereafter, a survey involving a purposive sample of 140 customers of a micro-restaurant was conducted and collected data assessed with Hierarchical Multiple Regression Analysis in SPSS 23.0. Findings indicate that the service recovery strategies significantly influence customer satisfaction and loyalty, with ‘sincere apology’ having the highest influence. Besides, failure severity was found to mediate the relationship between service recovery strategies and customer satisfaction/loyalty.","PeriodicalId":46981,"journal":{"name":"Journal of African Business","volume":"24 1","pages":"363 - 383"},"PeriodicalIF":1.9,"publicationDate":"2022-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46385413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Gender, Credit Risk and Performance in Sub-Saharan African Microfinance Institutions 撒哈拉以南非洲小额信贷机构的性别、信贷风险和绩效
IF 1.9 Q3 BUSINESS Pub Date : 2022-05-25 DOI: 10.1080/15228916.2022.2079275
Hadizatou Ali, Jean-Pierre Gueyié, E. Chrysostome
ABSTRACT The involvement of women in business in developing countries has become a subject of great interest for many researchers. In particular, female involvement in microfinance institutions has received special attention from governments and development institutions given its potential impact on poverty alleviation. This paper assesses the effect of gender on the credit risk and performance of microfinance institutions in sub-Saharan Africa. A sample of 43 microfinance institutions from 19 sub-Saharan African countries was selected and data was collected over the period 2010–2016. Seemingly unrelated regressions (SURs) were performed to examine how gender affects the credit risk and performance of microfinance institutions. The findings do not show any significant impact of female loan officers on credit risk, financial performance or social performance. Thus, all else being equal in the countries analyzed, female loan officers do not impact the credit risk and performance differently compared to male credit officers. The contribution of this paper is to shed light on the debate on the impact of gender on the performance of microfinance institutions.
摘要发展中国家妇女参与商业已经成为许多研究人员感兴趣的主题。特别是,妇女参与小额金融机构受到政府和发展机构的特别关注,因为这可能对减贫产生影响。本文评估了性别对撒哈拉以南非洲小额信贷机构信贷风险和绩效的影响。选取了来自19个撒哈拉以南非洲国家的43家小额信贷机构作为样本,收集了2010-2016年期间的数据。进行了看似不相关的回归(SUR),以检验性别如何影响小额信贷机构的信贷风险和绩效。调查结果没有显示女性贷款官员对信贷风险、财务表现或社会表现有任何重大影响。因此,在所分析的国家中,在其他条件相同的情况下,与男性信贷官员相比,女性信贷官员对信贷风险和绩效的影响并不不同。本文件的贡献是阐明关于性别对小额金融机构业绩影响的辩论。
{"title":"Gender, Credit Risk and Performance in Sub-Saharan African Microfinance Institutions","authors":"Hadizatou Ali, Jean-Pierre Gueyié, E. Chrysostome","doi":"10.1080/15228916.2022.2079275","DOIUrl":"https://doi.org/10.1080/15228916.2022.2079275","url":null,"abstract":"ABSTRACT The involvement of women in business in developing countries has become a subject of great interest for many researchers. In particular, female involvement in microfinance institutions has received special attention from governments and development institutions given its potential impact on poverty alleviation. This paper assesses the effect of gender on the credit risk and performance of microfinance institutions in sub-Saharan Africa. A sample of 43 microfinance institutions from 19 sub-Saharan African countries was selected and data was collected over the period 2010–2016. Seemingly unrelated regressions (SURs) were performed to examine how gender affects the credit risk and performance of microfinance institutions. The findings do not show any significant impact of female loan officers on credit risk, financial performance or social performance. Thus, all else being equal in the countries analyzed, female loan officers do not impact the credit risk and performance differently compared to male credit officers. The contribution of this paper is to shed light on the debate on the impact of gender on the performance of microfinance institutions.","PeriodicalId":46981,"journal":{"name":"Journal of African Business","volume":"24 1","pages":"235 - 259"},"PeriodicalIF":1.9,"publicationDate":"2022-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43380858","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Market Orientation, Innovativeness and Competitive Advantage: Empirical Insight from Women Entrepreneurs in the Senegalese agri-food Sector 市场导向、创新与竞争优势:塞内加尔农业食品部门女企业家的经验洞察
IF 1.9 Q3 BUSINESS Pub Date : 2022-05-22 DOI: 10.1080/15228916.2022.2079871
B. Doucouré, Assane Diagne
ABSTRACT The main purpose of this study is to investigate whether market orientation interacts with innovativeness to generate a dynamic capability that procures sustainable competitive advantage drawing on the resource-based theory and the dynamic-capabilities perspective. The structural equation modeling was established to explain the complex relationship between market orientation, innovativeness, and competitive advantage. To test the hypothesis, this study used partial least square with data from a survey of 105 women entrepreneurs. The results show that market orientation influences competitive advantage only when it is bundled together with innovativeness as an internal complementary resource.
摘要本文运用资源基础理论和动态能力视角,探讨市场导向与创新能力之间是否相互作用,从而产生获得可持续竞争优势的动态能力。建立了结构方程模型来解释市场导向、创新能力和竞争优势之间的复杂关系。为了验证这一假设,本研究对105名女企业家的调查数据使用了偏最小二乘法。研究结果表明,市场导向只有与创新作为一种内部互补资源捆绑在一起时才会对竞争优势产生影响。
{"title":"Market Orientation, Innovativeness and Competitive Advantage: Empirical Insight from Women Entrepreneurs in the Senegalese agri-food Sector","authors":"B. Doucouré, Assane Diagne","doi":"10.1080/15228916.2022.2079871","DOIUrl":"https://doi.org/10.1080/15228916.2022.2079871","url":null,"abstract":"ABSTRACT The main purpose of this study is to investigate whether market orientation interacts with innovativeness to generate a dynamic capability that procures sustainable competitive advantage drawing on the resource-based theory and the dynamic-capabilities perspective. The structural equation modeling was established to explain the complex relationship between market orientation, innovativeness, and competitive advantage. To test the hypothesis, this study used partial least square with data from a survey of 105 women entrepreneurs. The results show that market orientation influences competitive advantage only when it is bundled together with innovativeness as an internal complementary resource.","PeriodicalId":46981,"journal":{"name":"Journal of African Business","volume":"24 1","pages":"320 - 344"},"PeriodicalIF":1.9,"publicationDate":"2022-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42020077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
期刊
Journal of African Business
全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1