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Effect of Consumer Experience Quality on Participant Engagement in Japanese Running Events 消费者体验质量对日本跑步项目参与者参与度的影响
IF 1.5 4区 管理学 Q3 Business, Management and Accounting Pub Date : 2022-12-01 DOI: 10.32731/smq.314.1222.03
Shiro Yamaguchi, Masayuki Yoshida
This study examines the influences of core product quality, service quality, social network quality, and event satisfaction on participant engagement using the conceptual framework of consumer experience quality and customer engagement theory in sport. The study surveyed 452 runners aft er they finished the Ako City Marathon. We divided the core product quality into event characteristics and physical changes and service quality into event staff and service environments. Participant engagement included prosocial behavior, management cooperation, and behavioral loyalty. The results revealed that event characteristics in core product quality and service environment in service quality positively influenced event satisfaction. Additionally, social network quality positively influenced prosocial behavior, management cooperation, and behavioral loyalty. Finally, event characteristics and service environments had a significant indirect effect on behavioral loyalty through event satisfaction.
本研究运用消费者体验质量的概念框架和体育运动中的客户参与理论,考察了核心产品质量、服务质量、社交网络质量和赛事满意度对参与者参与的影响。这项研究调查了452名在阿高市马拉松比赛结束后的参赛者。我们将核心产品质量划分为赛事特点和物理变化,将服务质量划分为活动人员和服务环境。参与者参与度包括亲社会行为、管理合作和行为忠诚。结果表明,核心产品质量中的事件特征和服务质量中的服务环境对事件满意度有正向影响。此外,社交网络质量对亲社会行为、管理合作和行为忠诚有积极影响。最后,事件特征和服务环境通过事件满意度对行为忠诚产生了显著的间接影响。
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引用次数: 4
Toward a Better Understanding of Fantasy Football and Dehumanization of Athletes: Is Fantasy Sport Gambling to Blame? 更好地理解梦幻足球和运动员的非人化:梦幻体育是赌博的罪魁祸首吗?
IF 1.5 4区 管理学 Q3 Business, Management and Accounting Pub Date : 2022-12-01 DOI: 10.32731/smq.314.1222.04
B. Larkin
A growing amount of attention has been paid to the topic of dehumanization of professional athletes. Fantasy sport has been explored as a driver of this phenomenon, but empirical evidence has yet to be provided. This research explores the role of gambling—that is, whether fantasy participants were more driven by money or entertainment/escape—in this phenomenon. Results of SEM analysis indicated that fantasy football participation motivated by gambling was positively associated with dehumanization, while participation for the purpose of entertainment/escape was negatively related. Th is suggests it is not fantasy sport in itself that is a predictor of dehumanization but rather participation motivated by gambling. In addition to extending the literature on dehumanization amongst fantasy participants, the research provides guidance for fantasy sport service providers’ game terminology while also informing the potential role of fantasy sport in proliferating the inability for sport fans to understand mental health struggles amongst athletes.
越来越多的人开始关注职业运动员的非人化问题。幻想体育被认为是这一现象的驱动因素,但尚未提供经验证据。这项研究探讨了赌博在这一现象中的作用——也就是说,幻想参与者更多的是受金钱还是娱乐/逃避的驱使。SEM分析结果表明,以赌博为动机的梦幻足球参与与非人性化呈正相关,而以娱乐/逃避为目的的参与与非人性化负相关。这表明,并不是幻想体育本身预示着去人性化,而是由赌博驱动的参与。除了扩展关于幻想参与者非人性化的文献,该研究还为幻想体育服务提供商的游戏术语提供了指导,同时也告知了幻想体育在增加体育迷无法理解运动员心理健康斗争方面的潜在作用。
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引用次数: 0
New Day, New Game: Examining Consumer Needs in Daily Fantasy Sports 新的一天,新的游戏:审视日常梦幻体育的消费者需求
IF 1.5 4区 管理学 Q3 Business, Management and Accounting Pub Date : 2022-12-01 DOI: 10.32731/smq.314.1222.01
J. Sears, P. Kang, Y. Ko, J. Lee
he aim of the current research was to identify consumer needs that significantly influenced daily fantasy sports (DFS) consumption. Specifically, we sought to predict DFS participation intention and information search. Existence, relatedness, and growth (ERG) theory and self-determination theory (SDT) served as theoretical inspirations for need selection. Th e needs included were needs for autonomy, arousal, uniqueness, status, achievement, competence, and relatedness. The results of the current study indicate that autonomy and achievement needs are important for DFS consumers. Additionally, highly involved DFS participants are more likely to be driven by needs competence, while low involvement players showed relatively higher level of needs for arousal and uniqueness drove their DFS participation intention. These results from our model can be used by industry professionals in the DFS space to better understand the consumer needs and develop effective market strategies within daily fantasy sports.
当前研究的目的是确定显著影响日常梦幻体育(DFS)消费的消费者需求。具体而言,我们试图预测DFS的参与意愿和信息搜索。存在、关联和成长理论(ERG)和自我决定理论(SDT)为需求选择提供了理论启示。这些需求包括对自主性、觉醒、独特性、地位、成就、能力和相关性的需求。目前的研究结果表明,自主性和成就需求对DFS消费者很重要。此外,高投入的DFS参与者更可能受到需求能力的驱动,而低投入的DFS参与者则表现出相对较高的唤醒需求和独特性需求。DFS领域的行业专业人士可以使用我们模型的结果来更好地了解消费者需求,并在日常梦幻体育中制定有效的市场策略。
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引用次数: 1
A Study of Satellite Fans’ Existing Team Identification and Attitudes Toward a New, Local Franchise: A Case Study of UK-Based National Football League Fans 卫星球迷对现有球队的认同和对新的本土特许经营的态度研究——以英国国家足球联盟球迷为例
IF 1.5 4区 管理学 Q3 Business, Management and Accounting Pub Date : 2022-12-01 DOI: 10.32731/smq.314.1222.06
Dan Monaghan, Danial Read
Sports teams have become global brands developing strongly identified ‘satellite’ fans who are distant from the team’s local market. There is a paucity of studies examining how satellite fans preemptively perceive the idea of a franchise being established in their local market. Using quantitative and qualitative survey data, the current study examines 597 UK-based, American National Football League fans’ team identification with current franchises and their attitudes toward a hypothetical new London-based franchise. The results of multiple linear regression, chi-square analysis, and thematic analysis indicate (1) team identification strength is significantly predicted by domain identification, years of fandom, vicarious achievement, London game attendance, and team playing style and (2) there is low likelihood that fans would want or support a local franchise. However, identification with London may encourage team-switching and certain fan segments contravened team identification theory expectations. Implications of the findings for marketers strategizing international growth are discussed.
运动队已经成为全球品牌,培养了远离球队本土市场的“卫星”粉丝。关于卫星球迷如何先发制人地看待在当地市场建立特许经营权的想法的研究很少。本研究利用定量和定性调查数据,调查了597名英国美国国家橄榄球联盟(American National Football League)球迷对现有球队的认同,以及他们对假设中的伦敦新球队的态度。多元线性回归、卡方分析和主题分析的结果表明:(1)球队识别强度可以通过领域识别、球迷年龄、替代成就、伦敦比赛出席率和球队比赛风格显著预测;(2)球迷想要或支持当地球队的可能性很低。然而,对伦敦的认同可能会鼓励换队,某些球迷群体违背了球队认同理论的预期。研究结果对营销人员制定国际增长战略的意义进行了讨论。
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引用次数: 1
Letting the Dogs Out: The Impact of Team Service Dogs on Brand Image, Perceived Altruism, and Behavioral Intention 放任自流:团队服务犬对品牌形象、感知利他主义和行为意向的影响
IF 1.5 4区 管理学 Q3 Business, Management and Accounting Pub Date : 2022-12-01 DOI: 10.32731/smq.314.1222.02
Brandon Mastromartino, Henry T. Wear, M. Naraine, K. Reifurth
A recent cause-related marketing (CRM) trend for sport organizations has been to adopt a service dog that they will train and showcase through social media and at team events. This phenomenon is unique as these teams are utilizing the dog as a brand association but through a charitable lens in that they are providing resources to train the dog and giving exposure to a good cause. This study examines the consumer behavior implications, specifically brand image, perceived altruism, and purchase intentions, of sport organizations adopting service dogs. Through an experimental design, this study introduces an emerging factor in sport CRM and suggests the level of the consumer’s awareness of the CRM initiative impacts consumer’s image of the brand, perceived altruism, and purchase intentions. This article furthers our conceptual understanding of CRM and provides practical implications for sport organizations looking to adopt this strategy.
体育组织最近的一个与事业相关的营销(CRM)趋势是收养一只服务犬,他们将通过社交媒体和团队活动进行训练和展示。这种现象是独特的,因为这些团队将狗作为一个品牌协会,但通过慈善的视角,他们提供资源来训练狗,并为公益事业提供机会。本研究考察了采用服务犬的体育组织的消费者行为含义,特别是品牌形象、感知利他主义和购买意愿。通过实验设计,本研究引入了体育CRM中的一个新兴因素,并表明消费者对CRM倡议的意识水平会影响消费者的品牌形象、感知利他主义和购买意愿。这篇文章进一步加深了我们对CRM的概念理解,并为希望采用这一策略的体育组织提供了实际意义。
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引用次数: 1
Exploring the Structural Relationships Between Service Quality, Perceived Value, Satisfaction, and Loyalty in Nonprofit Sport Clubs: Empirical Evidence from Germany 非营利性体育俱乐部服务质量、感知价值、满意度和忠诚度的结构关系研究:来自德国的实证证据
IF 1.5 4区 管理学 Q3 Business, Management and Accounting Pub Date : 2022-09-01 DOI: 10.32731/smq.313.0922.03
Doosik Min
Nonprofit sport clubs encounter various challenges, including limited resources and a competitive environment. It is therefore vital to implement strategic management in order to ensure that the services provided to members are of top quality. Th is study explores the importance of service quality in determining perceived value, satisfaction, and loyalty, specifically for nonprofit sport clubs in Germany, collecting data from 24 sport clubs (N = 427). The findings of the study indicated that (1) service quality has a major impact on perceived value, satisfaction, and loyalty, which demonstrates the significance of service quality as a determinant of perceived value, satisfaction, and loyalty; (2) perceived value is found to be a significant factor affecting satisfaction and loyalty as well as a mediator between service quality and satisfaction; and (3) satisfaction has a positive influence on loyalty and mediates the relationship between service quality and loyalty. The empirical results highlight the importance of understanding how the elements of service quality play a crucial role in the retention of sport club members.
非营利体育俱乐部面临各种挑战,包括资源有限和竞争环境。因此,至关重要的是实施战略管理,以确保向成员提供的服务具有最高质量。本研究从24家体育俱乐部(N=427)收集数据,探讨了服务质量在确定感知价值、满意度和忠诚度方面的重要性,特别是对于德国的非营利体育俱乐部。研究结果表明:(1)服务质量对感知价值、满意度和忠诚度有重要影响,这表明服务质量作为感知价值、满意和忠诚度的决定因素具有重要意义;(2) 感知价值是影响满意度和忠诚度的重要因素,也是服务质量和满意度之间的中介;(3)满意度对忠诚度有正向影响,并在服务质量与忠诚度之间起中介作用。实证结果强调了理解服务质量要素如何在留住体育俱乐部成员方面发挥关键作用的重要性。
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引用次数: 2
The Impact of Sponsorship on Social Media Engagement: A Longitudinal Examination of Professional Sport Teams 赞助对社会媒体参与的影响:职业运动队的纵向检验
IF 1.5 4区 管理学 Q3 Business, Management and Accounting Pub Date : 2022-09-01 DOI: 10.32731/smq.313.0922.06
M. Naraine, Jordan T. Bakhsh, Liz Wanless
Social media has become an important frontier in the sport sponsorship paradigm (Dees, 2011), offering brands a powerful mechanism to stimulate consumer engagement (Vale & Fernandes, 2018). Despite this potential, the extent to which social media content, as part of a sport sponsorship’s leveraging activities, can yield consumer engagement behaviors is unknown. Thus, the purpose of this study was to examine the impact of integrating sponsors into the social media posts of sport organizations on fan engagement. A total of 13,542 Instagram posts from four professional sports teams were extracted from 2017–2019. A regression analysis revealed that sponsored content negatively affected engagement levels. Consequently, brands need to be more cognizant that simply sponsoring content in an inauthentic, forceable manner may not yield the results they are seeking through their association. Furthermore, sport organizations need to reconsider their social media strategy, working with partners to organically embed sponsors into content.
社交媒体已成为体育赞助模式的一个重要前沿(Dees,2011),为品牌提供了一种强大的机制来刺激消费者参与(Vale&Fernandes,2018)。尽管有这种潜力,但作为体育赞助杠杆活动的一部分,社交媒体内容能在多大程度上产生消费者参与行为尚不清楚。因此,本研究的目的是研究将赞助商纳入体育组织的社交媒体帖子对球迷参与度的影响。2017年至2019年,四支职业运动队共在Instagram上发布了13542条帖子。回归分析显示,赞助内容对参与度产生负面影响。因此,品牌需要更加认识到,仅仅以不真实、可强制的方式赞助内容可能不会产生他们通过关联寻求的结果。此外,体育组织需要重新考虑其社交媒体战略,与合作伙伴合作,将赞助商有机地嵌入内容中。
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引用次数: 4
Athlete Interrupted: Exploration of Athletes’ Personal Brand Management in Times of Crisis 运动员中断:危机时期运动员个人品牌管理探索
IF 1.5 4区 管理学 Q3 Business, Management and Accounting Pub Date : 2022-09-01 DOI: 10.32731/smq.313.0922.04
N. Bredikhina, Katherine Sveinson, Thilo Kunkel
Times of crisis impact the careers and brand management of athletes. Th e COVID-19 pandemic serves as the research context as we explore how athletes react, cope with, and respond to external disturbances through modifications in their personal brand management. We employed a qualitative approach, drawing on semi-structured interviews with elite athletes (N=15). Th e themes were verified by reviewing participants’ Instagram posts. The findings show that the COVID-19 context has created unique challenges for athletes’ careers and personal branding, including emotional distress, interruptions of athletic labor, and a void in the sports-related content they rely upon in their branding. Th rough emotional capital, coping, and identification of marketing opportunities, the athletes addressed the challenges, increasingly leveraging digital channels to preserve and expand their brand and remain relevant in the market. Findings have implications for athletes experiencing temporary career and brand-related interruptions such as during external disturbances, illness, pregnancy, or injury.
危机时刻影响着运动员的职业生涯和品牌管理。新冠肺炎大流行作为研究背景,我们探索运动员如何通过修改个人品牌管理来应对、应对和应对外部干扰。我们采用了定性方法,利用对精英运动员(N=15)的半结构化访谈。通过查看参与者在Instagram上的帖子来验证这些主题。研究结果表明,新冠肺炎背景给运动员的职业生涯和个人品牌带来了独特的挑战,包括情绪困扰、运动劳动中断,以及他们在品牌塑造中所依赖的体育相关内容缺失。通过粗略的情感资本、应对和识别营销机会,运动员们应对了挑战,越来越多地利用数字渠道来维护和扩大他们的品牌,并在市场中保持相关性。研究结果对经历职业生涯和品牌相关暂时中断的运动员有启示,如在外部干扰、疾病、怀孕或受伤期间。
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引用次数: 2
Technology Innovations and Consumption of Formula 1 as a TV Sport Product f1作为电视体育产品的技术创新与消费
IF 1.5 4区 管理学 Q3 Business, Management and Accounting Pub Date : 2022-09-01 DOI: 10.32731/smq.313.0922.02
Christopher Schneiders, Claudio M. Rocha
Drawing upon the technology acceptance model, the aim of this study was to describe the effects of technology innovations in Formula 1 (F1) on fans’ satisfaction and commitment to consumption of F1 as a TV product, controlling for identification with F1 and specific teams and drivers. We surveyed F1 fans (N = 449) contacted via web-based forums. Results of a structural equation modeling showed that positive perceptions of technology innovation lead to satisfaction with F1 as a TV product, which in turn leads to commitment to consumption. Highly identified fans are committed to consuming the sport on TV, but they do not necessarily accept F1 new technologies. Technology changes that increase predictability and competitive unbalance are not well received and may lead to less consumption of F1 on TV. F1 managers need to make careful analysis before introducing new technology, which might decrease the TV audience for F1 races.
利用技术接受模型,本研究的目的是在控制对F1和特定车队和车手的认同的情况下,描述F1 (F1)技术创新对车迷将F1作为电视产品消费的满意度和承诺的影响。我们调查了通过网络论坛联系的F1车迷(N = 449)。结构方程模型的结果显示,对技术创新的积极认知导致对F1作为电视产品的满意度,进而导致对消费的承诺。高认知度的车迷致力于在电视上观看这项运动,但他们不一定接受F1的新技术。提高可预见性和竞争不平衡的技术变革不受欢迎,可能会导致电视上F1的消费减少。在引入新技术之前,F1经理需要仔细分析,因为这可能会减少F1比赛的电视观众。
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引用次数: 0
Patriot, Expert, or Complainer? Exploring How Athletes Express Themselves at Olympic Games’ Press Conferences 爱国者、专家还是抱怨者?探索运动员在奥运会新闻发布会上的自我表达
IF 1.5 4区 管理学 Q3 Business, Management and Accounting Pub Date : 2022-09-01 DOI: 10.32731/smq.313.0922.05
B. Li, Olan K. M. Scott, Stirling Sharpe, S. Stokowski, Qian Zhong
Media coverage of the Winter Olympic Games provides an invaluable opportunity for athletes to promote themselves to a global audience that otherwise would not be reached through regular calendar events. An important element of athlete promotion occurs during press conferences when athletes speak to global media after winning a medal. The purpose of this study was to investigate how Olympic medalists presented themselves in front of the media aft er achieving Olympic success. A thematic analysis was conducted using press conference transcripts from 307 Olympic medalists during the 2018 PyeongChang Winter Olympic Games. The results indicated that athletes were likely to use media opportunities to self-promote their achievements, share secrets and stories, exhibit gratefulness, protest, show patriotism, and provide expert opinion. Overall, six categories of self-presentation were identified and discussed. Practical and theoretical implications are offered throughout, including a contribution to self-presentation theory and suggestions for athlete media literacy training.
媒体对冬奥会的报道为运动员向全球观众宣传自己提供了一个宝贵的机会,否则常规赛事就无法接触到这些观众。运动员宣传的一个重要因素是在新闻发布会上,运动员在获得奖牌后向全球媒体发表讲话。本研究的目的是调查奥运会奖牌获得者在奥运会取得成功后如何在媒体面前展示自己。利用2018年平昌冬奥会期间307名奥运会奖牌获得者的新闻发布会记录进行了主题分析。研究结果表明,运动员可能会利用媒体机会自我宣传自己的成就,分享秘密和故事,表现出感激之情,抗议,表现出爱国主义,并提供专家意见。总体而言,确定并讨论了六类自我介绍。贯穿始终,提供了实践和理论启示,包括对自我展示理论的贡献和对运动员媒体素养训练的建议。
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引用次数: 0
期刊
Sport Marketing Quarterly
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