Pub Date : 2023-09-03DOI: 10.1080/01488376.2023.2259936
Jiachun Liang, Mashitah Hamidi, Haris Abd Wahab, Siew Kian Ong
AbstractLeft-behind children are one of the main issues in China’s child welfare services. The change in the family environment has destroyed these children’s original levels of resilience. Hence social service and support from social organizations are needed. The study examines the impact of different types of social support social organizations provide to enhance the resilience of left-behind children in rural China. Types of social support analyzed include material, mental, informational, behavioral, and social interaction support. Data was collected from 384 rural left-behind children using a pre-coded questionnaire. Respondents were randomly selected from Guangxi, China in 2022. They had an average age of 12.781 years, with 45.83% male and 54.17% female. Multiple linear regression was used to conduct an empirical analysis of the different types of social support provided by social organizations. The results found that material, mental, informational, and behavioral support provided by social organizations had significant effects on the resilience of rural left-behind children in China. Further research should be conducted on the importance of providing material, mental, informational, and behavioral support to left-behind children to better help improve their resilience.Keywords: Social organizationssocial supportleft-behind childrenresilience AcknowledgmentsThe authors are very grateful for the research support provided by the authors’ Faculty and University and wish to thank all the teachers, children, and their guardians from the primary and junior high schools.Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingPublication funded by Education Department of Guangxi Zhuang Autonomous Region (Project-ID: 2022KY0615) and Economics and Trade College, Guangxi University of Finance and Economics, China (Project-ID: 2020YB08).
{"title":"The Effects of Organizational Social Support on Left-behind Children’s Resilience in China","authors":"Jiachun Liang, Mashitah Hamidi, Haris Abd Wahab, Siew Kian Ong","doi":"10.1080/01488376.2023.2259936","DOIUrl":"https://doi.org/10.1080/01488376.2023.2259936","url":null,"abstract":"AbstractLeft-behind children are one of the main issues in China’s child welfare services. The change in the family environment has destroyed these children’s original levels of resilience. Hence social service and support from social organizations are needed. The study examines the impact of different types of social support social organizations provide to enhance the resilience of left-behind children in rural China. Types of social support analyzed include material, mental, informational, behavioral, and social interaction support. Data was collected from 384 rural left-behind children using a pre-coded questionnaire. Respondents were randomly selected from Guangxi, China in 2022. They had an average age of 12.781 years, with 45.83% male and 54.17% female. Multiple linear regression was used to conduct an empirical analysis of the different types of social support provided by social organizations. The results found that material, mental, informational, and behavioral support provided by social organizations had significant effects on the resilience of rural left-behind children in China. Further research should be conducted on the importance of providing material, mental, informational, and behavioral support to left-behind children to better help improve their resilience.Keywords: Social organizationssocial supportleft-behind childrenresilience AcknowledgmentsThe authors are very grateful for the research support provided by the authors’ Faculty and University and wish to thank all the teachers, children, and their guardians from the primary and junior high schools.Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingPublication funded by Education Department of Guangxi Zhuang Autonomous Region (Project-ID: 2022KY0615) and Economics and Trade College, Guangxi University of Finance and Economics, China (Project-ID: 2020YB08).","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134949451","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-03DOI: 10.1080/01488376.2023.2259933
Shamette Hepburn, Mary Goitom
AbstractThroughout the early stages of the COVID-19 pandemic, the vulnerability of Black and other racialized communities in Canada emerged as a key concern for health and social service providers, policymakers, and researchers. A compounding of structurally generated inequalities affected income, access to health and social services, and susceptibility to contracting COVID-19. Black communities were a focal point that provided evidence to this disproportionate impact of the pandemic. This research presents findings of a grounded theory study of 20 front-line staff who provide social services at a Toronto-based agency. Utilizing a survey and in-depth interviews, the study explored how social service provisions to Black communities were understood and implemented and what the prospects were for future preparedness. Conceptually, a Sustainable Development Goals (SDGs) logic and a resilience lens were utilized to examine the agency’s capacity for developing sustainable partnerships with vulnerable communities, as framed by SDG 11—Sustainable Cities and (Inclusive and Resilient) Communities, and SDG 17—Sustainable Partnerships. Findings illustrate a sustainability challenge for supporting Black communities. The study recommends research on, and the utilization of practice models based on community-based resilience initiatives (CRIs) and an SDG logic in social service agencies to support interventions based on collaboration, inclusivity, and resilience in emergencies.Keywords: Post-disaster resiliencesustainable development goals (SDGs)community-based resilience initiativesblack communitiescanada AcknowledgementThe authors wish to thank the study’s participants and the funding agency, the Social Sciences and Humanities Research Council of Canada (SSHRC).Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis research was funded by the Social Sciences and Humanities Research Council of Canada (SSHRC) through a Partnership Engage Grant.
{"title":"Approaches to Practice in Emergency Contexts: Post-Disaster Outlook on Black Communities in Toronto","authors":"Shamette Hepburn, Mary Goitom","doi":"10.1080/01488376.2023.2259933","DOIUrl":"https://doi.org/10.1080/01488376.2023.2259933","url":null,"abstract":"AbstractThroughout the early stages of the COVID-19 pandemic, the vulnerability of Black and other racialized communities in Canada emerged as a key concern for health and social service providers, policymakers, and researchers. A compounding of structurally generated inequalities affected income, access to health and social services, and susceptibility to contracting COVID-19. Black communities were a focal point that provided evidence to this disproportionate impact of the pandemic. This research presents findings of a grounded theory study of 20 front-line staff who provide social services at a Toronto-based agency. Utilizing a survey and in-depth interviews, the study explored how social service provisions to Black communities were understood and implemented and what the prospects were for future preparedness. Conceptually, a Sustainable Development Goals (SDGs) logic and a resilience lens were utilized to examine the agency’s capacity for developing sustainable partnerships with vulnerable communities, as framed by SDG 11—Sustainable Cities and (Inclusive and Resilient) Communities, and SDG 17—Sustainable Partnerships. Findings illustrate a sustainability challenge for supporting Black communities. The study recommends research on, and the utilization of practice models based on community-based resilience initiatives (CRIs) and an SDG logic in social service agencies to support interventions based on collaboration, inclusivity, and resilience in emergencies.Keywords: Post-disaster resiliencesustainable development goals (SDGs)community-based resilience initiativesblack communitiescanada AcknowledgementThe authors wish to thank the study’s participants and the funding agency, the Social Sciences and Humanities Research Council of Canada (SSHRC).Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis research was funded by the Social Sciences and Humanities Research Council of Canada (SSHRC) through a Partnership Engage Grant.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134948454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-01DOI: 10.1080/01488376.2023.2242886
Stephanie Elliott, C. Kelly, Danielle Jacobson, Frances Montemurro, Rhonelle Bruder, Robin Mason, J. Du Mont
Abstract Social service providers are critical in supporting domestically sex trafficked persons. However, little is known about how these providers identify sex trafficked persons. This study aimed to explore this vital but poorly understood first step to addressing sex trafficked clients’ needs, asking: How do social service providers in Ontario, Canada identify domestically sex trafficked adolescents and adults? Fifteen semi-structured interviews were conducted with diverse social service providers from across Ontario. Participants’ responses to open-ended questions were then analyzed thematically. Findings revealed that providers recognize sex trafficked persons using both commonly reported as well as unique indicators suggestive of sex trafficking, drawing on existing tools and skills developed through or adapted from work with other service populations. However, few had access to formalized practices or resources within their workplace to aid in identifying sex trafficked persons specifically and, as such, many relied on ad hoc processes. While resourceful, this approach can unintentionally perpetuate myths and stereotypes about sex trafficked persons and contribute to missed opportunities for identification. To better support sex trafficked persons, it is recommended that social service providers are provided with tailored training and resources related to identification while adopting and using reflexivity in their everyday practice to combat unconscious biases, beliefs, and attitudes. The work undertaken by social service providers could also be enhanced by knowledge gained from future research designed to evaluate the utility of the sex trafficking indicators and processes for identification described.
{"title":"Identification of Domestically Sex Trafficked Persons in Social Service Settings in Canada: A Qualitative Study","authors":"Stephanie Elliott, C. Kelly, Danielle Jacobson, Frances Montemurro, Rhonelle Bruder, Robin Mason, J. Du Mont","doi":"10.1080/01488376.2023.2242886","DOIUrl":"https://doi.org/10.1080/01488376.2023.2242886","url":null,"abstract":"Abstract Social service providers are critical in supporting domestically sex trafficked persons. However, little is known about how these providers identify sex trafficked persons. This study aimed to explore this vital but poorly understood first step to addressing sex trafficked clients’ needs, asking: How do social service providers in Ontario, Canada identify domestically sex trafficked adolescents and adults? Fifteen semi-structured interviews were conducted with diverse social service providers from across Ontario. Participants’ responses to open-ended questions were then analyzed thematically. Findings revealed that providers recognize sex trafficked persons using both commonly reported as well as unique indicators suggestive of sex trafficking, drawing on existing tools and skills developed through or adapted from work with other service populations. However, few had access to formalized practices or resources within their workplace to aid in identifying sex trafficked persons specifically and, as such, many relied on ad hoc processes. While resourceful, this approach can unintentionally perpetuate myths and stereotypes about sex trafficked persons and contribute to missed opportunities for identification. To better support sex trafficked persons, it is recommended that social service providers are provided with tailored training and resources related to identification while adopting and using reflexivity in their everyday practice to combat unconscious biases, beliefs, and attitudes. The work undertaken by social service providers could also be enhanced by knowledge gained from future research designed to evaluate the utility of the sex trafficking indicators and processes for identification described.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":" ","pages":""},"PeriodicalIF":1.6,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45477183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-16DOI: 10.1080/01488376.2023.2247015
Juulia Hietamäki, P. Seppälä, Laura Häkkilä, Timo Toikko
Abstract This study aims to determine which level of quality of child protection services reduces the demand for emergency child removals at the system level in Finland. A moderation analysis was conducted to examine the relationship between the dependent variable (the proportion of emergency child removals) and its predictors (the number of economically insecure families, and the proportion of completed needs assessment cases for child protection services within the statutory time-limit). The data on 292 municipalities during 2017–2019 were retrieved from the Sotkanet Indicator Bank (Finland). According to the results, the number of economically insecure families was associated with the demand for emergency child removals, but the higher quality of child protection services had a positive buffering effect on the relationship. The tentative results show that an essential factor in the demand for child protection services is the high quality of child protection services, an important consideration in allocating resources for services. The need for child protection is a complex issue that is often approached from an individualistic perspective. This study underlines the need for a broader and systemic-level review of child protection services.
{"title":"The Quality of Child Protection Buffers the Need for Emergency Child Removals—An Analysis of the Finnish Child Protection System","authors":"Juulia Hietamäki, P. Seppälä, Laura Häkkilä, Timo Toikko","doi":"10.1080/01488376.2023.2247015","DOIUrl":"https://doi.org/10.1080/01488376.2023.2247015","url":null,"abstract":"Abstract This study aims to determine which level of quality of child protection services reduces the demand for emergency child removals at the system level in Finland. A moderation analysis was conducted to examine the relationship between the dependent variable (the proportion of emergency child removals) and its predictors (the number of economically insecure families, and the proportion of completed needs assessment cases for child protection services within the statutory time-limit). The data on 292 municipalities during 2017–2019 were retrieved from the Sotkanet Indicator Bank (Finland). According to the results, the number of economically insecure families was associated with the demand for emergency child removals, but the higher quality of child protection services had a positive buffering effect on the relationship. The tentative results show that an essential factor in the demand for child protection services is the high quality of child protection services, an important consideration in allocating resources for services. The need for child protection is a complex issue that is often approached from an individualistic perspective. This study underlines the need for a broader and systemic-level review of child protection services.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":" ","pages":""},"PeriodicalIF":1.6,"publicationDate":"2023-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45958827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-08DOI: 10.1080/01488376.2023.2242883
M. Callejas, M. Lloyd, M. L. Ellis, Audrey H. Schnell, P. Pecora, Dana Blackwell, D. Webster, Jalu Xiong, Kevin Kiser, Lisa Boulger
Abstract Beginning in 2006, Sacramento County implemented multiple child welfare practices and policies to reduce high rates of foster care entries (e.g., early intervention family drug courts, differential response, team decision-making, a family-centered approach to safety and risk assessment). Those strategies were identified through interviews with County child welfare leaders; and then the strategies were placed chronically in a table to inform a longitudinal data analysis. Between 2000 and 2020, entry rates in Sacramento County declined at a faster rate than entry rates in California (when all state counties but Sacramento were combined), and by 2020 were statistically significantly lower than entry rates in California. Between 2000 and 2020, recurrence of maltreatment rates for children in Sacramento County were higher than California; however, those declined more rapidly than recurrence rates in California and were similar by 2020. Both foster care entry and child maltreatment recurrence rates for children in Sacramento County declined between 2000 and 2020, indicating that foster care entry rates were safely reduced but additional data about child safety and well-being are needed. In addition, although Black children less than one year old continue to enter care at higher rates within Sacramento County, their entry rates declined more rapidly than other ethnic and age groups. This suggests that Sacramento’s focus on the youngest children, with multiple services specially designed for Black children and families, may be contributing to these positive trends. Future studies should examine the individual impact of the multiple interventions and programs implemented in Sacramento County on the rates of entry into foster care. Further investigations could also help unpack the racial/ethnic group and age differences seen in Sacramento County foster care entry rates and inform the timing of future practice improvements.
{"title":"Reducing Foster Care Entry Rates for Children in Sacramento County: A Spotlight on Practice","authors":"M. Callejas, M. Lloyd, M. L. Ellis, Audrey H. Schnell, P. Pecora, Dana Blackwell, D. Webster, Jalu Xiong, Kevin Kiser, Lisa Boulger","doi":"10.1080/01488376.2023.2242883","DOIUrl":"https://doi.org/10.1080/01488376.2023.2242883","url":null,"abstract":"Abstract Beginning in 2006, Sacramento County implemented multiple child welfare practices and policies to reduce high rates of foster care entries (e.g., early intervention family drug courts, differential response, team decision-making, a family-centered approach to safety and risk assessment). Those strategies were identified through interviews with County child welfare leaders; and then the strategies were placed chronically in a table to inform a longitudinal data analysis. Between 2000 and 2020, entry rates in Sacramento County declined at a faster rate than entry rates in California (when all state counties but Sacramento were combined), and by 2020 were statistically significantly lower than entry rates in California. Between 2000 and 2020, recurrence of maltreatment rates for children in Sacramento County were higher than California; however, those declined more rapidly than recurrence rates in California and were similar by 2020. Both foster care entry and child maltreatment recurrence rates for children in Sacramento County declined between 2000 and 2020, indicating that foster care entry rates were safely reduced but additional data about child safety and well-being are needed. In addition, although Black children less than one year old continue to enter care at higher rates within Sacramento County, their entry rates declined more rapidly than other ethnic and age groups. This suggests that Sacramento’s focus on the youngest children, with multiple services specially designed for Black children and families, may be contributing to these positive trends. Future studies should examine the individual impact of the multiple interventions and programs implemented in Sacramento County on the rates of entry into foster care. Further investigations could also help unpack the racial/ethnic group and age differences seen in Sacramento County foster care entry rates and inform the timing of future practice improvements.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":" ","pages":""},"PeriodicalIF":1.6,"publicationDate":"2023-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46215383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-04DOI: 10.1080/01488376.2023.2234424
W. Tang
Abstract With the rapid popularization of communication technology, various social media platforms have grown rapidly. Social media plays an important role in promoting the whole social economy and spiritual culture. Therefore, understanding the social behavior of social users, mining the influencing factors in social media, and conducting in-depth research on its influencing mechanism have practical value for the improvement of social media services. Based on the research of social media development history, communication mode, application mode, and social behavior of social users, combined with social cognitive theory. The study aims to investigate the influencing mechanism for improving social media services using cognition theory. The data were collected from 233 users through an online survey; the collected data were analyzed using structural equation modeling (SEM). Study results point to the importance of understanding cognitive mechanisms in the design and development of social media services by alienating cognitive insights. The novelty of this study lies in its focus on cognitive mechanisms that can be leveraged to improve social media services. Based on the study findings, it is suggested that social media platforms should focus on providing user-friendly interfaces, personalized content, and features that promote positive emotions to enhance user satisfaction and usage.
{"title":"Conducting in-Depth Research on Influencing Mechanisms for Improving Social Media Services Using Cognition Theory","authors":"W. Tang","doi":"10.1080/01488376.2023.2234424","DOIUrl":"https://doi.org/10.1080/01488376.2023.2234424","url":null,"abstract":"Abstract With the rapid popularization of communication technology, various social media platforms have grown rapidly. Social media plays an important role in promoting the whole social economy and spiritual culture. Therefore, understanding the social behavior of social users, mining the influencing factors in social media, and conducting in-depth research on its influencing mechanism have practical value for the improvement of social media services. Based on the research of social media development history, communication mode, application mode, and social behavior of social users, combined with social cognitive theory. The study aims to investigate the influencing mechanism for improving social media services using cognition theory. The data were collected from 233 users through an online survey; the collected data were analyzed using structural equation modeling (SEM). Study results point to the importance of understanding cognitive mechanisms in the design and development of social media services by alienating cognitive insights. The novelty of this study lies in its focus on cognitive mechanisms that can be leveraged to improve social media services. Based on the study findings, it is suggested that social media platforms should focus on providing user-friendly interfaces, personalized content, and features that promote positive emotions to enhance user satisfaction and usage.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":" ","pages":""},"PeriodicalIF":1.6,"publicationDate":"2023-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49396637","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-04DOI: 10.1080/01488376.2023.2236140
Gashaye Melaku Tefera, Martina Lembani, I. David, W. Majee
Abstract International migrants, particularly those migrating between and among developing countries (South-South migration), continue to experience increased vulnerabilities as social services in host countries are inadequate. Using the Person in Environment (PiE) framework, the study explored coping strategies adopted by Malawian migrants living in South Africa during the Covid-19 pandemic. Data were collected through in-depth interviews with Malawian migrants (n = 24), and key stakeholders (n = 5). Data were audio-recorded, transcribed verbatim, and analyzed thematically using NVivo12. Migrants expressed reliance on self-help attitudes by remaining focused on their goals and staying positive. Participants used social support through informal networks (family, friends, and neighbors) including Malawian migrant social groups. Migrants also expressed dependence on the church and international aid organizations for informational support and to leverage national-level resources. Most importantly, the Ubuntu cultural philosophy provided them with the strength to stick together and support one another in the face of adversaries. These findings underscored the need for national policies that support underserved populations with resources to build networks of communities of coping that can reduce the risk of health threats during pandemics. Further research, on the provision of social services, and with a more diverse population of South-South migrants living in South Africa, is needed.
{"title":"COVID-19 and Migrant Coping Strategies: A Person in Environment Perspective on Experiences of Malawian Migrants Living in South Africa","authors":"Gashaye Melaku Tefera, Martina Lembani, I. David, W. Majee","doi":"10.1080/01488376.2023.2236140","DOIUrl":"https://doi.org/10.1080/01488376.2023.2236140","url":null,"abstract":"Abstract International migrants, particularly those migrating between and among developing countries (South-South migration), continue to experience increased vulnerabilities as social services in host countries are inadequate. Using the Person in Environment (PiE) framework, the study explored coping strategies adopted by Malawian migrants living in South Africa during the Covid-19 pandemic. Data were collected through in-depth interviews with Malawian migrants (n = 24), and key stakeholders (n = 5). Data were audio-recorded, transcribed verbatim, and analyzed thematically using NVivo12. Migrants expressed reliance on self-help attitudes by remaining focused on their goals and staying positive. Participants used social support through informal networks (family, friends, and neighbors) including Malawian migrant social groups. Migrants also expressed dependence on the church and international aid organizations for informational support and to leverage national-level resources. Most importantly, the Ubuntu cultural philosophy provided them with the strength to stick together and support one another in the face of adversaries. These findings underscored the need for national policies that support underserved populations with resources to build networks of communities of coping that can reduce the risk of health threats during pandemics. Further research, on the provision of social services, and with a more diverse population of South-South migrants living in South Africa, is needed.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"49 1","pages":"447 - 460"},"PeriodicalIF":1.6,"publicationDate":"2023-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49322721","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-04DOI: 10.1080/01488376.2023.2236164
Kylie E. Evans, Anna E. Bender, Emily K. Miller, M. Holmes, J. King
Abstract Victim service agencies felt widespread impacts from the COVID-19 pandemic on their staff, organizational practices, and client populations. This study offers a qualitative exploration of the impact of the COVID-19 pandemic across a broad spectrum of victim service settings, including court-based, mental health, medical, child welfare, interpersonal violence, and advocacy agencies. An electronic survey was completed by Ohio agency workers (N = 170) serving child and young adult victims of trauma. Codebook thematic analysis was used to identify agency and staff experiences, client needs, and changes to service delivery during the pandemic. Results revealed victim impacts in six categories: increases in mental/behavioral health needs, challenges resulting from school closures, safety concerns for victims of interpersonal violence, higher levels of crisis needs, isolation/stress, and service access issues. Agency-level impacts focused on the transition to virtual services, challenges with staffing and resources, worker burnout/stress, and resilience and flexibility. Implications are discussed for organizational staffing and trauma-informed training needs, burnout prevention and mitigation, and client service gaps. Future research should continue exploration of system- and organizational-level adaptation in response to the pandemic, as well as the long-term implementation of trauma-informed organizational practices as a strategy to enhance victim service worker satisfaction and retention.
{"title":"Victim Service Agency Perspectives on the Impact of the COVID-19 Pandemic","authors":"Kylie E. Evans, Anna E. Bender, Emily K. Miller, M. Holmes, J. King","doi":"10.1080/01488376.2023.2236164","DOIUrl":"https://doi.org/10.1080/01488376.2023.2236164","url":null,"abstract":"Abstract Victim service agencies felt widespread impacts from the COVID-19 pandemic on their staff, organizational practices, and client populations. This study offers a qualitative exploration of the impact of the COVID-19 pandemic across a broad spectrum of victim service settings, including court-based, mental health, medical, child welfare, interpersonal violence, and advocacy agencies. An electronic survey was completed by Ohio agency workers (N = 170) serving child and young adult victims of trauma. Codebook thematic analysis was used to identify agency and staff experiences, client needs, and changes to service delivery during the pandemic. Results revealed victim impacts in six categories: increases in mental/behavioral health needs, challenges resulting from school closures, safety concerns for victims of interpersonal violence, higher levels of crisis needs, isolation/stress, and service access issues. Agency-level impacts focused on the transition to virtual services, challenges with staffing and resources, worker burnout/stress, and resilience and flexibility. Implications are discussed for organizational staffing and trauma-informed training needs, burnout prevention and mitigation, and client service gaps. Future research should continue exploration of system- and organizational-level adaptation in response to the pandemic, as well as the long-term implementation of trauma-informed organizational practices as a strategy to enhance victim service worker satisfaction and retention.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"49 1","pages":"476 - 493"},"PeriodicalIF":1.6,"publicationDate":"2023-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44077974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-04DOI: 10.1080/01488376.2023.2236131
Kyeonghee Jang, Noel Landuyt
Abstract This study investigates the issue of underwhelming effectiveness in Information Communication Technology (ICT) by employing a sociotechnical knowledge management system (KMS) framework. The conceptual model highlights the combined contributions of the Technical KMS representing ICT, and the Sociocultural KMS in facilitating the syntactic, semantic, and pragmatic processes of Knowledge Integration, ultimately enhancing Organizational Effectiveness. This cross-sectional survey explores the role of ICT in supporting practitioners within human services organizations as they navigate the complexities of addressing their clients’ diverse needs. The study involves a sample of 1,708 frontline caseworkers who participated in the 2022 Survey of Employee Engagement (SEE). Results demonstrate that both Technological KMS and Sociocultural KMS contribute to enhancing Organizational Effectiveness through improved Knowledge Integration. While caseworkers are more satisfied with Technological KMS, Sociocultural KMS yields greater benefits. Additional analyses comparing the 2008 and current survey data reveal ongoing underwhelming effectiveness despite technological advancements. These findings highlight the importance of integrating advanced technology and business processes, advocating for a paradigm shift toward a knowledge-based and sociotechnical perspective. The potential of Artificial Intelligence (AI) is discussed, contingent on addressing ethical concerns, cybersecurity, and privacy. Future research should explore the sociotechnical KMS applications and examine their impact on organizational effectiveness.
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Pub Date : 2023-07-04DOI: 10.1080/01488376.2023.2232826
Luther F. Castillo
Abstract This study used convergent mixed approaches to contribute to local studies and provide a reflection that civic competence is an essential dimension of social service. Contextualized in a northern Luzon municipality, Philippines, the purposively selected 94 participants responded to the survey questionnaire and one-on-one interviews, anchored on the four domains of civic competence, such as civic rights, civic virtues, civic responsibilities, and civic participation. The quantitative findings revealed that among all the domains, only the civic rights were fully manifested, while the other three domains were all at a moderate level. Furthermore, the qualitative findings uncovered factors that possibly influenced the level of civic competence. In converging the findings from the two approaches, apart from the results of citizens’ civic competence, this study mirrored experiences of how social services were delivered in a local community. The results suggest that the government may consider local experiences and civic competence levels to plan for policy enhancement for social services during a pandemic or any unprecedented encounters. Future research may use a grounded theory design to form a middle-range theory for civic competence as an essential social service dimension.
{"title":"Civic Competence as a Social Service Dimension: Context of a Local Community in the Philippines","authors":"Luther F. Castillo","doi":"10.1080/01488376.2023.2232826","DOIUrl":"https://doi.org/10.1080/01488376.2023.2232826","url":null,"abstract":"Abstract This study used convergent mixed approaches to contribute to local studies and provide a reflection that civic competence is an essential dimension of social service. Contextualized in a northern Luzon municipality, Philippines, the purposively selected 94 participants responded to the survey questionnaire and one-on-one interviews, anchored on the four domains of civic competence, such as civic rights, civic virtues, civic responsibilities, and civic participation. The quantitative findings revealed that among all the domains, only the civic rights were fully manifested, while the other three domains were all at a moderate level. Furthermore, the qualitative findings uncovered factors that possibly influenced the level of civic competence. In converging the findings from the two approaches, apart from the results of citizens’ civic competence, this study mirrored experiences of how social services were delivered in a local community. The results suggest that the government may consider local experiences and civic competence levels to plan for policy enhancement for social services during a pandemic or any unprecedented encounters. Future research may use a grounded theory design to form a middle-range theory for civic competence as an essential social service dimension.","PeriodicalId":47419,"journal":{"name":"Journal of Social Service Research","volume":"49 1","pages":"403 - 425"},"PeriodicalIF":1.6,"publicationDate":"2023-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42470581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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