The prevailing assumption holds that investors include in their portfolios securities that they know well, are located near their place of residence, or align with their fields of interest. This article analyse familiarity in investment through gender perspective and their fields of interest. Women and men field of interest is defined by enabling online magazines’ article’s themes. The aim of this paper is to investigate gender-based behavioural differences in investment decisions – i.e. to define women’s and men’s fields of interests and value investment portfolios. Portfolios differ according to whether they are formed from securities that are consistent with women’s fields of interest, men’s fields of interest or both women’s and men’s fields of interest. Textual analysis was employed to identify men’s and women’s fields of interest. Investment portfolios were built using mean variance (MV) and Black–Litterman (BL) models. The analysis revealed that portfolios built from men’s fields of interests are more diversified than are portfolios built either from women’s fields of interests or from both men’s and women’s fields of interest. Analysing 12 portfolios’ efficiency revealed that women’s portfolio returns are more stable than are men’s. Moreover, the study demonstrated that time impacts investment portfolio returns to a greater extent than do gendered fields of interest. The article complements the existing knowledge about bias in investor familiarity, which results from differences in men’s and women’s fields of interest.
{"title":"INVESTIGATION OF GENDER DIFFERENCES IN FAMILIAR PORTFOLIO CHOICE","authors":"Nijolė Maknickienė, Lina Rapkevičiūtė","doi":"10.3846/jbem.2022.17032","DOIUrl":"https://doi.org/10.3846/jbem.2022.17032","url":null,"abstract":"The prevailing assumption holds that investors include in their portfolios securities that they know well, are located near their place of residence, or align with their fields of interest. This article analyse familiarity in investment through gender perspective and their fields of interest. Women and men field of interest is defined by enabling online magazines’ article’s themes. The aim of this paper is to investigate gender-based behavioural differences in investment decisions – i.e. to define women’s and men’s fields of interests and value investment portfolios. Portfolios differ according to whether they are formed from securities that are consistent with women’s fields of interest, men’s fields of interest or both women’s and men’s fields of interest. Textual analysis was employed to identify men’s and women’s fields of interest. Investment portfolios were built using mean variance (MV) and Black–Litterman (BL) models. The analysis revealed that portfolios built from men’s fields of interests are more diversified than are portfolios built either from women’s fields of interests or from both men’s and women’s fields of interest. Analysing 12 portfolios’ efficiency revealed that women’s portfolio returns are more stable than are men’s. Moreover, the study demonstrated that time impacts investment portfolio returns to a greater extent than do gendered fields of interest. The article complements the existing knowledge about bias in investor familiarity, which results from differences in men’s and women’s fields of interest.","PeriodicalId":47594,"journal":{"name":"Journal of Business Economics and Management","volume":"474 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78133764","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The paper outlines the most important shipbuilding strategies in Romania that would allow this industry to increase its performance to be competitive. The research is mainly based on the collection of information from experts in the field from ANCONAV (Romanian Shipbuilders Association), specialists in design and production, and shipyard managers in Romania. The SWOT analysis was based on this information and was the starting point in formulating the strategies. The quantitative determination of the importance of each factor and sub-factor from the SWOT matrix in view of ranking the strategies, but also the verification of the points of view of the experts in the field were performed using the Analytical Hierarchy Process Method (AHP), using Excel applications. The obtained results consisted in identifying the internal and external environmental factors and formulating the main strategies with positive effects on the Romanian naval sector (the development of a Romanian cluster, the consolidation of the position on the global ship market through aggressive marketing, investments regarding the construction of ecological ships, the development of centers of excellence for exploiting the research-development-innovation capacity, the limitation of highly-skilled labor migration, expanding the digitalization, and developing a marketing policy to promote the national shipbuilding companies globally).
{"title":"SWOT-AHP HYBRID METHOD FOR RANKING THE STRATEGIES IN THE SHIPBUILDING SECTOR","authors":"G. Popescu, C. Gasparotti","doi":"10.3846/jbem.2022.17029","DOIUrl":"https://doi.org/10.3846/jbem.2022.17029","url":null,"abstract":"The paper outlines the most important shipbuilding strategies in Romania that would allow this industry to increase its performance to be competitive. The research is mainly based on the collection of information from experts in the field from ANCONAV (Romanian Shipbuilders Association), specialists in design and production, and shipyard managers in Romania. The SWOT analysis was based on this information and was the starting point in formulating the strategies. The quantitative determination of the importance of each factor and sub-factor from the SWOT matrix in view of ranking the strategies, but also the verification of the points of view of the experts in the field were performed using the Analytical Hierarchy Process Method (AHP), using Excel applications. The obtained results consisted in identifying the internal and external environmental factors and formulating the main strategies with positive effects on the Romanian naval sector (the development of a Romanian cluster, the consolidation of the position on the global ship market through aggressive marketing, investments regarding the construction of ecological ships, the development of centers of excellence for exploiting the research-development-innovation capacity, the limitation of highly-skilled labor migration, expanding the digitalization, and developing a marketing policy to promote the national shipbuilding companies globally).","PeriodicalId":47594,"journal":{"name":"Journal of Business Economics and Management","volume":"73 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91264250","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Faced with a complex and volatile environment, improving the resilience of organizations to resist various risks, enhancing the viability of enterprises, and ultimately achieving sustainable development capabilities has become a top priority for business managers. This study first explores the relationship between employee psychological ownership, organizational resilience, and social support by combining the relevant literature, constructing a theoretical research model, and proposing hypotheses. Through statistical analysis of 332 valid questionnaires, the results show that employee psychological ownership positively impacts organizational resilience. Also, social supports positively affect organizational resilience and organizational identity in employee psychological ownership, and social supports and organizational resilience both play an intermediary role.
{"title":"THE INFLUENCE OF PSYCHOLOGICAL OWNERSHIP AND SOCIAL SUPPORT ON ORGANIZATIONAL RESILIENCE: THE MEDIATING ROLE OF ORGANIZATIONAL IDENTITY","authors":"Kui He, J. Oláh, M. Hasan","doi":"10.3846/jbem.2022.16571","DOIUrl":"https://doi.org/10.3846/jbem.2022.16571","url":null,"abstract":"Faced with a complex and volatile environment, improving the resilience of organizations to resist various risks, enhancing the viability of enterprises, and ultimately achieving sustainable development capabilities has become a top priority for business managers. This study first explores the relationship between employee psychological ownership, organizational resilience, and social support by combining the relevant literature, constructing a theoretical research model, and proposing hypotheses. Through statistical analysis of 332 valid questionnaires, the results show that employee psychological ownership positively impacts organizational resilience. Also, social supports positively affect organizational resilience and organizational identity in employee psychological ownership, and social supports and organizational resilience both play an intermediary role.","PeriodicalId":47594,"journal":{"name":"Journal of Business Economics and Management","volume":"83 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74081659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Z. Nedelko, Valentina Peleckienė, Kestutis K. Peleckis, Kestutis K. Peleckis, Giedrė Lapinskienė, V. Potočan
The main purpose of this study was to examine the ethicality of future employees’ attitudes toward advancement in the workplace in Slovenia and Lithuania. This study focuses on students representing young adults from Generation Z as future employees in organizations. Using a survey of work-related issues, we collected 212 answers from Slovenian and 159 from Lithuanian' students from business faculties. We used t-tests and regression analyses to obtain results. We found that the future employees in Slovenia see organizationally beneficial behavior and self-indulgent behavior significantly more acceptable for their advancement, than their Lithuanian peers. No differences exist in the perception of destructive behavior among participants from both countries. Substantial differences in the importance of personal values among Generation Z members in both societies, provide a strong support for the divergence nature of Generation Z across cultures. The impact of personal values on the ethicality of different behavior for advancement in the workplace among future employees in both societies is substantial, but biased and follows different patterns. In Slovenia, the dominant role has power, followed by hedonism, benevolence, security, conformity, tradition, and universalism, while in Lithuania, the dominant role belongs to self-direction, followed by tradition, universalism, security, achievement, and power. This study will help us to understand Generation Z values and their perceptions regarding ethicality of advancement in the workplace and enable organizations to manage the behavior of future employees.
{"title":"GENERATION Z AND ETHICALITY OF ADVANCEMENT IN THE WORKPLACE: A STUDY OF SLOVENIA AND LITHUANIA","authors":"Z. Nedelko, Valentina Peleckienė, Kestutis K. Peleckis, Kestutis K. Peleckis, Giedrė Lapinskienė, V. Potočan","doi":"10.3846/jbem.2022.16824","DOIUrl":"https://doi.org/10.3846/jbem.2022.16824","url":null,"abstract":"The main purpose of this study was to examine the ethicality of future employees’ attitudes toward advancement in the workplace in Slovenia and Lithuania. This study focuses on students representing young adults from Generation Z as future employees in organizations. Using a survey of work-related issues, we collected 212 answers from Slovenian and 159 from Lithuanian' students from business faculties. We used t-tests and regression analyses to obtain results. We found that the future employees in Slovenia see organizationally beneficial behavior and self-indulgent behavior significantly more acceptable for their advancement, than their Lithuanian peers. No differences exist in the perception of destructive behavior among participants from both countries. Substantial differences in the importance of personal values among Generation Z members in both societies, provide a strong support for the divergence nature of Generation Z across cultures. The impact of personal values on the ethicality of different behavior for advancement in the workplace among future employees in both societies is substantial, but biased and follows different patterns. In Slovenia, the dominant role has power, followed by hedonism, benevolence, security, conformity, tradition, and universalism, while in Lithuania, the dominant role belongs to self-direction, followed by tradition, universalism, security, achievement, and power. This study will help us to understand Generation Z values and their perceptions regarding ethicality of advancement in the workplace and enable organizations to manage the behavior of future employees.","PeriodicalId":47594,"journal":{"name":"Journal of Business Economics and Management","volume":"170 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74710331","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper investigates the weekly stock market data of the Hungarian stock index BUX, the Czech stock index PX and the Polish stock index WIG20 spanning from January 7, 2001 to April 18, 2021. The period of more than 20 years enabled to analyse the behaviour of returns and their volatility during both the calm as well as various crises/turmoil periods. Besides the traditional GARCH-type models (GARCH and GJR-GARCH) the two-regime Markov Switching GARCHtype models (MS-GARCH and MS-GJR-GARCH) were estimated in order to examine the volatility switches of the Central European transition stock markets. The t-distribution of error terms was used to capture the dynamics of analysed returns more precisely. The results proved high volatility persistence of individual markets which substantially differed across the both regimes. Furthermore, the GJR-GARCH and MS-GJR-GARCH models clearly confirmed the presence of the leverage effect. Consideration of the MS-GARCH-type models enabled to capture various volatility switches during the analysed period attributable mainly to the global financial crisis 2008–2009, to European debt crisis in 2011 and to the Covid-19 pandemic in 2020. Interesting results were received for the Czech market with the strong leverage effect indicating completely different specification of volatility regimes by the MS-GJR-GARCH model.
{"title":"VOLATILITY REGIMES OF SELECTED CENTRAL EUROPEAN STOCK RETURNS: A MARKOV SWITCHING GARCH APPROACH","authors":"Michaela Chocholatá","doi":"10.3846/jbem.2022.16648","DOIUrl":"https://doi.org/10.3846/jbem.2022.16648","url":null,"abstract":"This paper investigates the weekly stock market data of the Hungarian stock index BUX, the Czech stock index PX and the Polish stock index WIG20 spanning from January 7, 2001 to April 18, 2021. The period of more than 20 years enabled to analyse the behaviour of returns and their volatility during both the calm as well as various crises/turmoil periods. Besides the traditional GARCH-type models (GARCH and GJR-GARCH) the two-regime Markov Switching GARCHtype models (MS-GARCH and MS-GJR-GARCH) were estimated in order to examine the volatility switches of the Central European transition stock markets. The t-distribution of error terms was used to capture the dynamics of analysed returns more precisely. The results proved high volatility persistence of individual markets which substantially differed across the both regimes. Furthermore, the GJR-GARCH and MS-GJR-GARCH models clearly confirmed the presence of the leverage effect. Consideration of the MS-GARCH-type models enabled to capture various volatility switches during the analysed period attributable mainly to the global financial crisis 2008–2009, to European debt crisis in 2011 and to the Covid-19 pandemic in 2020. Interesting results were received for the Czech market with the strong leverage effect indicating completely different specification of volatility regimes by the MS-GJR-GARCH model.","PeriodicalId":47594,"journal":{"name":"Journal of Business Economics and Management","volume":"81 1","pages":"1-19"},"PeriodicalIF":2.6,"publicationDate":"2022-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138539872","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Africa is becoming more and more attractive for trade and investment, while entrepreneurs are concerned about the quality of the business environment. This paper aims to analyze the Africa’s business environment and its dimensions in order to identify the most favorable destinations for starting a business. The methodology for this study includes research reviewing the existing literature and a quantitative approach based on a composite instrument. The results of the empirical study show that three regions have a favorable business environment for starting a business, while the most important dimensions of business are related to costs incurred, time and procedures required and trade aspects.
{"title":"THE BEI INDEX: AN APPROACH FOR MEASURING THE BUSINESS ENVIRONMENT IN AFRICA","authors":"Ș. Topliceanu, Sergiu-Lucian Sorcaru","doi":"10.3846/jbem.2022.16644","DOIUrl":"https://doi.org/10.3846/jbem.2022.16644","url":null,"abstract":"Africa is becoming more and more attractive for trade and investment, while entrepreneurs are concerned about the quality of the business environment. This paper aims to analyze the Africa’s business environment and its dimensions in order to identify the most favorable destinations for starting a business. The methodology for this study includes research reviewing the existing literature and a quantitative approach based on a composite instrument. The results of the empirical study show that three regions have a favorable business environment for starting a business, while the most important dimensions of business are related to costs incurred, time and procedures required and trade aspects.","PeriodicalId":47594,"journal":{"name":"Journal of Business Economics and Management","volume":"47 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84790805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The importance of vocational guidance is growing, and the focus on modern tools enabling the development of competences such as flexibility, the ability to identify trends shaping the labour market and considering different scenarios of its development seem to be indispensable to survive in the world of work. The goal of the paper is to demonstrate a methodology and the outcomes of a research focused on the difference between the ideal characteristics and impressions of completed education by career counsellors in Poland. The research methods used are: the literature review, bibliometric analysis and the analysis and logical construction method. To diagnose the educational offerings the authors applied a modified SERVQUAL model. The observed gaps demonstrate the presence of significant discrepancies between the evaluation of the completed courses and the expectations of the respondents. Therefore, the expectations of those who took part in the survey about the quality of education in the field of vocational guidance are not fulfilled. The results of the analysis allow also to conclude that curricula only take little account of trend and scenario analysis tools specific to Industry 4.0; and this demonstrates a major challenge for including this curriculum content in the area of vocational guidance.
{"title":"THE APPLICATION OF THE CUSTOMIZED SERVQUAL MODEL FOR CAREER GUIDANCE TRAINING: INDUSTRY 4.0 CHALLENGES","authors":"A. Kononiuk, Alicja E. Gudanowska","doi":"10.3846/jbem.2022.16643","DOIUrl":"https://doi.org/10.3846/jbem.2022.16643","url":null,"abstract":"The importance of vocational guidance is growing, and the focus on modern tools enabling the development of competences such as flexibility, the ability to identify trends shaping the labour market and considering different scenarios of its development seem to be indispensable to survive in the world of work. The goal of the paper is to demonstrate a methodology and the outcomes of a research focused on the difference between the ideal characteristics and impressions of completed education by career counsellors in Poland. The research methods used are: the literature review, bibliometric analysis and the analysis and logical construction method. To diagnose the educational offerings the authors applied a modified SERVQUAL model. The observed gaps demonstrate the presence of significant discrepancies between the evaluation of the completed courses and the expectations of the respondents. Therefore, the expectations of those who took part in the survey about the quality of education in the field of vocational guidance are not fulfilled. The results of the analysis allow also to conclude that curricula only take little account of trend and scenario analysis tools specific to Industry 4.0; and this demonstrates a major challenge for including this curriculum content in the area of vocational guidance.","PeriodicalId":47594,"journal":{"name":"Journal of Business Economics and Management","volume":"28 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78321867","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Danielius Kolisovas, Gintarė Giriūnienė, T. Baležentis, D. Štreimikienė, M. Mork̄unas
Hedge funds have become an important part of the financial sector. The development of the hedge funds in the Nordic countries has been rather robust. Therefore, it is important to identify the determinants of the hedge fund performance and isolate the managerial performance, i.e., the Jensen’s alpha. To this end, this paper construct cross sectional and panel model for the Nordic hedge funds over 2005–2018. The Fung-Hsieh 8-factor model and other models are developed to identify the determinants of the Nordic hedge fund performance. The effects of crises of different nature (local to global, hedge funds to banking sector) are also tested. The results indicate that Nordic hedge funds are capable to generate positive alpha during the crisis even exceeding the alpha of the economically stable time periods.
{"title":"DETERMINANTS OF THE NORDIC HEDGE FUND PERFORMANCE","authors":"Danielius Kolisovas, Gintarė Giriūnienė, T. Baležentis, D. Štreimikienė, M. Mork̄unas","doi":"10.3846/jbem.2022.16170","DOIUrl":"https://doi.org/10.3846/jbem.2022.16170","url":null,"abstract":"Hedge funds have become an important part of the financial sector. The development of the hedge funds in the Nordic countries has been rather robust. Therefore, it is important to identify the determinants of the hedge fund performance and isolate the managerial performance, i.e., the Jensen’s alpha. To this end, this paper construct cross sectional and panel model for the Nordic hedge funds over 2005–2018. The Fung-Hsieh 8-factor model and other models are developed to identify the determinants of the Nordic hedge fund performance. The effects of crises of different nature (local to global, hedge funds to banking sector) are also tested. The results indicate that Nordic hedge funds are capable to generate positive alpha during the crisis even exceeding the alpha of the economically stable time periods.","PeriodicalId":47594,"journal":{"name":"Journal of Business Economics and Management","volume":"11 7 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85895593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
P. Durana, K. Valaskova, Anna Siekelova, Lucia Michalkova
Financial managers intentionally use the legal manipulation of earnings to the business development. Earnings management is a widespread business finance phenomenon. The approaches and the ways of this practice are marked by many parallels. The main target of the article is to show the clusters with the close approach of the enterprises to the earnings manipulation and demonstrate hidden relations of the earnings management between sectors in the Visegrad Group. The study estimates the earnings management by the Modified Jones model. 52,545 discretionary accruals are computed for Slovak, Czech, Hungarian, and Polish enterprises for 5-year horizon in 19 sectors classified by the NACE. The clusters of close practices of the earnings management are identified based on principal component analysis and cluster analysis in every country of Visegrad Four. Moreover, the results detect the dependences between sectors in the region and the specificity of the sectors.
{"title":"APPRAISAL OF EARNINGS MANAGEMENT ACROSS THE SECTORS","authors":"P. Durana, K. Valaskova, Anna Siekelova, Lucia Michalkova","doi":"10.3846/jbem.2022.16563","DOIUrl":"https://doi.org/10.3846/jbem.2022.16563","url":null,"abstract":"Financial managers intentionally use the legal manipulation of earnings to the business development. Earnings management is a widespread business finance phenomenon. The approaches and the ways of this practice are marked by many parallels. The main target of the article is to show the clusters with the close approach of the enterprises to the earnings manipulation and demonstrate hidden relations of the earnings management between sectors in the Visegrad Group. The study estimates the earnings management by the Modified Jones model. 52,545 discretionary accruals are computed for Slovak, Czech, Hungarian, and Polish enterprises for 5-year horizon in 19 sectors classified by the NACE. The clusters of close practices of the earnings management are identified based on principal component analysis and cluster analysis in every country of Visegrad Four. Moreover, the results detect the dependences between sectors in the region and the specificity of the sectors.","PeriodicalId":47594,"journal":{"name":"Journal of Business Economics and Management","volume":"110 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84896650","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Andreea-Daniela Moraru, Cristina Duhnea, M. Mieilă, Silvia Ghiță-Mitrescu, M. Ilie, Anda-Ileana Necula
Lately, the global banking services industry has faced numerous challenges: the digitalization, increased competition, the instability of monetary and foreign exchange markets, and the volatility of exchange rates. However, at present, banks are facing the greatest challenge of all that is, placing the customers at the centre of business and the systematic follow-up of customer satisfaction. The present paper aims at assessing the influence of a series of determinants and socio-demographic factors on customer satisfaction with banking services in Romania, using the probit and logit models. The research focused on the Romanian banking market due to its distinctiveness within the European context – performance indicators above the European average during the past five years and a concentration level that discloses a significant growth potential. The results of the two models employed revealed similar results, with the most influential variables on customer satisfaction being convenience, e-banking, quality, and revenues.
{"title":"THE CHALLENGE OF BANKING SERVICES DEVELOPMENT – GIVING ITS RIGHTFUL PLACE TO CUSTOMER SATISFACTION","authors":"Andreea-Daniela Moraru, Cristina Duhnea, M. Mieilă, Silvia Ghiță-Mitrescu, M. Ilie, Anda-Ileana Necula","doi":"10.3846/jbem.2022.16442","DOIUrl":"https://doi.org/10.3846/jbem.2022.16442","url":null,"abstract":"Lately, the global banking services industry has faced numerous challenges: the digitalization, increased competition, the instability of monetary and foreign exchange markets, and the volatility of exchange rates. However, at present, banks are facing the greatest challenge of all that is, placing the customers at the centre of business and the systematic follow-up of customer satisfaction. The present paper aims at assessing the influence of a series of determinants and socio-demographic factors on customer satisfaction with banking services in Romania, using the probit and logit models. The research focused on the Romanian banking market due to its distinctiveness within the European context – performance indicators above the European average during the past five years and a concentration level that discloses a significant growth potential. The results of the two models employed revealed similar results, with the most influential variables on customer satisfaction being convenience, e-banking, quality, and revenues.","PeriodicalId":47594,"journal":{"name":"Journal of Business Economics and Management","volume":"53 10 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91125433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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