Since 2009, informal caregivers (CGs) have been able to obtain information on support options and receive initial relief through consultation as part of informal caregiver counselling (ICC) in accordance with § 7a SGB XI. However, this offer has been used infrequently, and scientific evidence on non-users is lacking.The data were obtained from the cross-sectional study 'Progress in Home Care (ProCare)' and constituted a representative sample of CGs caring for care receivers (CRs) who were covered by statutory insurance in Bavaria (n=2,824). The analysis of use was based on Bradshaw's taxonomy of social need. The characteristics of (non-)users of ICC were identified descriptively (expressed need), and difference and regression analyses were computed (comparative need). For non-users of ICC, the reasons for non-use were evaluated (felt need), and the subjective and objective need for using ICC were compared (felt vs. normative need). Furthermore, information sources on care-related topics were analysed for CGs who were not aware that they were entitled to ICC.ICC was used by 20.97% (n=593) of CGs in the previous three months, of whom 85.91% stated that they benefited from the ICC. Multivariate binary logistic regression revealed that CGs of CRs who were older (OR=1.01) or had a higher level of care (OR=1.33) or dementia (OR=1.30) used ICC more frequently. Functional coping was also associated with more frequent use (OR=1.10). 53.99% of non-users stated that they had no need for ICC to date. However, only 36.73% of this group demonstrated no normative need. CGs who were not yet aware of ICC can be reached in the future via the Internet and social media (55.92%), doctors (53.13%), and their immediate environment (49.65%).The high level of satisfaction with ICC highlights its potential, underscoring the necessity for its utilisation to be augmented. In order to prevent high burden at an early stage, preventative, ongoing use should be achieved instead of the current late utilisation and functional coping strategies of CGs should be strengthened. Additionally, there is a large discrepancy between objective and subjective perceptions of CGs burden and associated needs, as well as a lack of knowledge about ICC. In order to raise awareness in CGs, a wider range of targeted information sources should be used.
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