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Digitalization of public administration in EU member states in times of crisis: the contributions of the national recovery and resilience plans 危机时期欧盟成员国公共行政数字化:国家恢复和复原计划的贡献
IF 2.3 4区 管理学 Q2 PUBLIC ADMINISTRATION Pub Date : 2023-07-12 DOI: 10.1177/00208523231177554
Constantin M. Profiroiu, Ciprian Ionuț Negoiță, Adrian Vladimir Costea
This article explores, in a comparative manner, the state-of-play of digital transformation of public administration in EU Member States. Using a specific methodological toolkit that combines policy and statistical analysis for each EU Member State, this article evaluates the investments in the digitalization of public services, the use of broadband, the access to digital public services, the number of e-government users, the level of digital public services for citizens and businesses and open data. In our analysis, we will argue that the gaps and discrepancies in the field of digitalization of public administration, correlated with the indicators monitored in the Digital Economy and Society Index, have conditioned the EU Member States to design specific actions, measures and investments related to the national context. Points for practitioners The gaps and discrepancies concerning the digitalization of public administration are analyzed and evaluated in relation to the state-of-play of digital transformation of public administration in EU Member States, correlated with the objectives and funding allocated to the digitalization pillar of the NRRP. The digitalization gap is measured by identifying and evaluating quantifiable indicators. Evaluations regarding the pillar of the digital transformation of public administration at national and regional levels are available, allowing comparative analyses to be carried out.
本文以比较的方式探讨了欧盟成员国公共行政数字化转型的现状。本文使用一个特定的方法工具包,结合了每个欧盟成员国的政策和统计分析,评估了在公共服务数字化、宽带使用、数字公共服务的获取、电子政务用户数量、公民和企业的数字公共服务水平以及开放数据方面的投资。在我们的分析中,我们将认为,公共行政数字化领域的差距和差异,与数字经济和社会指数中监测的指标相关,使欧盟成员国有条件设计与国家背景相关的具体行动、措施和投资。从业者要点公共行政数字化方面的差距和差异是根据欧盟成员国公共行政数字化转型的现状进行分析和评估的,与NRRP数字化支柱的目标和资金分配相关。数字化差距是通过确定和评估可量化的指标来衡量的。可以在国家和区域两级对公共行政数字化转型的支柱进行评价,以便进行比较分析。
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引用次数: 0
Digitalization of public sector organizations over time: The applicability of quantitative text analysis 公共部门组织的数字化:定量文本分析的适用性
IF 2.3 4区 管理学 Q2 PUBLIC ADMINISTRATION Pub Date : 2023-07-04 DOI: 10.1177/00208523231183569
Karin Fossheim, Jonas Lund-Tønnesen
In recent decades, public organizations have undergone significant changes related to digitalization. These changes are the result of multiple, varying influences, such as external institutional feedback. The issue of digitalization feedback development in public organizations opens the discussion on how to study digitalization over time. In this article, we consider whether the method of quantitative text analysis can be used to observe the same administrative trends in digitalization as found using other methods and data sources in existing research. After conducting a co-occurrence analysis of documents from the Norwegian Customs Agency (NCA) over a period of 20 years, we found that the NCA's digitalization-related language changed in this period and that user feedback was the most frequently emphasized kind of external feedback. These observations are consistent with the literature, which shows that the use of co-occurrence methodology to study public administration has a positive role in future research. Quantitative text analysis is an effective method to observe administrative trends. Findings of the study corroborate with previous research showing that current administrative trends emphasize collaboration between public organizations and citizen participation as central development features of digitalization of public organizations. The co-occurrence analysis has some limitations and needs to be further improved to develop theory and identify new areas of public administration digitalization.
近几十年来,公共组织发生了与数字化相关的重大变化。这些变化是多种不同影响的结果,例如外部制度反馈。公共组织中数字化反馈发展的问题开启了如何随着时间的推移研究数字化的讨论。在这篇文章中,我们考虑定量文本分析的方法是否可以用来观察与现有研究中使用其他方法和数据源所发现的数字化行政趋势相同的趋势。在对挪威海关总署(NCA)20年来的文件进行共现分析后,我们发现NCA的数字化相关语言在这一时期发生了变化,用户反馈是最常被强调的外部反馈。这些观察结果与文献一致,表明使用共现方法研究公共行政在未来的研究中具有积极作用。定量文本分析是观察行政趋势的有效方法。该研究的结果与之前的研究相证实,即当前的行政趋势强调公共组织之间的合作和公民参与是公共组织数字化的核心发展特征。共现分析有一些局限性,需要进一步改进,以发展理论并确定公共行政数字化的新领域。
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引用次数: 0
Is citizen satisfaction affected by the equivalent framing effect? A study based on situations involving poor government performance 公民满意度是否受到等效框架效应的影响?一项基于政府表现不佳的情况的研究
IF 2.3 4区 管理学 Q2 PUBLIC ADMINISTRATION Pub Date : 2023-06-02 DOI: 10.1177/00208523231173128
Gao Xuede, Wang Qian, Shen Xiyun
Although numerous studies have confirmed the existence and possible limitations of the equivalent framing effect in performance information evaluation, few studies have examined the conditions under which this framing effect works or does not work. This paper explores the equivalent framing effect of citizen satisfaction in the case of poor government performance by using two investigation experiments, and examines the boundary conditions of this effect in terms of performance information sources and trust in government. The results show that citizen satisfaction is higher when performance information is framed positively, rather than negatively. The findings demonstrate that the equivalent framing effect of citizen satisfaction is moderated by performance information sources and trust in government. This result indicates that equivalent framing effect has a certain fragility, showing heterogeneity with different sources of performance information and different levels of public trust in the government. Truthfully reporting poor performance is the basic requirement for local governments. This study reminds government staff that, on the one hand, low performance is not a scourge, and small changes in poor performance reports may significantly change citizen satisfaction. On the other hand, it is not a panacea to improve citizen satisfaction simply by changing the presentation of performance information. The government should make more efforts to improve the public's confidence in performance information and the government.
虽然大量的研究证实了等效框架效应在绩效信息评价中的存在和可能的局限性,但很少有研究考察这种框架效应在什么条件下起作用或不起作用。本文通过两个调查实验,探讨了政府绩效差情况下公民满意度的等效框架效应,并从绩效信息源和政府信任两个方面考察了这种效应的边界条件。结果表明,当绩效信息是积极的而不是消极的框架时,公民满意度更高。研究结果表明,绩效信息源和政府信任对公民满意度的等效框架效应有调节作用。这一结果表明,等效框架效应具有一定的脆弱性,在不同的绩效信息来源和不同的公众对政府的信任水平下呈现出异质性。如实报告政绩是对地方政府的基本要求。本研究提醒政府工作人员,一方面,低绩效不是祸害,低绩效报告的微小变化可能会显著改变公民满意度。另一方面,仅仅通过改变绩效信息的呈现方式来提高公民满意度并不是灵丹妙药。政府应该做出更多的努力来提高公众对绩效信息和政府的信心。
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引用次数: 0
Assessing the role of gender-related aspects in public budgeting debates: A view of the central level in Germany 评估与性别有关的方面在公共预算辩论中的作用:对德国中央一级的看法
IF 2.3 4区 管理学 Q2 PUBLIC ADMINISTRATION Pub Date : 2023-04-28 DOI: 10.1177/00208523231156538
S. Mueller, Iris Saliterer, S. Korac
The paper explores how members of parliament (MPs) address gender-related aspects in the budgeting process at the central level in Germany, a country that pursues gender equality as a global objective but has not implemented gender budgeting (GB) (yet). Nevertheless, from a budgeting perspective the German context is interesting, as parliament has unrestricted powers to amend the budget draft. The study follows approaches in performance management literature streams that have explored different types of performance information use. Building on a qualitative analysis of parliamentary budget debates, our results show that gender-related aspects matter in budgeting even when GB is not implemented. However, resources are less often referenced than programmes and policies in the budget debates. We find that MPs address gender-related aspects in a differentiated way (reflected in four types of performance information use), and that this is affected by user characteristics: the MPs’ gender, their party affiliation, committee membership and in some aspects, their age. While it may not come as a surprise that female MPs act as advocates for gender-related aspects, it is interesting that female MPs are more likely to reference resources when addressing gender-related aspects than male MPs. Further, our analysis of types of performance information use shows that a party's position as either a part of a governing coalition or opposition, as well as party lines across the opposition, affect the way in which gender-related aspects are addressed: exerting supportive use types (i.e., legitimizing, highlighting) and rather challenging use types (i.e., de-legitimizing, deflecting). Points for practitioners Even in a context where gender budgeting is not implemented, members of parliament (MPs) reference gender equality in budget debates. The frequency and the way in which gender-related aspects are referenced mirrors MPs’ stance towards gender equality (rather supportive/rather challenging). Female MPs are more likely than male MPs to draw attention to the allocation of resources for gender-related issues. More female MPs in parliament may strengthen advocacy for gender-related aspects, particularly if budget documents do not contain gender-related performance goals.
本文探讨了德国国会议员如何在中央一级处理预算编制过程中与性别相关的问题。德国致力于将性别平等作为全球目标,但尚未实施性别预算编制。然而,从预算的角度来看,德国的情况很有趣,因为议会有不受限制的权力修改预算草案。本研究遵循了绩效管理文献流中探索不同类型绩效信息使用的方法。基于对议会预算辩论的定性分析,我们的研究结果表明,即使没有实施GB,与性别相关的方面在预算编制中也很重要。然而,在预算辩论中提及资源的次数少于方案和政策。我们发现,议员们以一种有区别的方式处理与性别相关的方面(反映在四种类型的绩效信息使用中),这受到用户特征的影响:议员的性别、党派、委员会成员,在某些方面,他们的年龄。虽然女性议员作为性别相关方面的倡导者可能并不令人惊讶,但有趣的是,女性议员在处理性别相关方面时比男性议员更有可能参考资源。此外,我们对绩效信息使用类型的分析表明,一个政党作为执政联盟或反对派的一部分的地位,以及反对党之间的党派界限,都会影响解决性别相关问题的方式:施加支持性使用类型(即合法化、突出显示)和相当具有挑战性的使用类型(如去合法化、转移)。从业者要点即使在没有实施性别预算的情况下,议员们也会在预算辩论中提及性别平等。提及性别相关方面的频率和方式反映了国会议员对性别平等的立场(相当支持/相当具有挑战性)。女性议员比男性议员更有可能提请注意与性别有关问题的资源分配。议会中更多的女议员可能会加强对性别相关方面的宣传,特别是在预算文件中没有包含性别相关绩效目标的情况下。
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引用次数: 0
“Money is not an issue!”: Hospital CFOs’ narratives about handling a sudden shift in managerial focus “钱不是问题!”:医院首席财务官如何应对管理重心的突然转变
IF 2.3 4区 管理学 Q2 PUBLIC ADMINISTRATION Pub Date : 2023-04-26 DOI: 10.1177/00208523231169913
Margit Malmmose, Lars Dahl Pedersen
The sustained political and managerial focus on cost containment and efficiency in hospitals has been altered by COVID-19-related concerns about public health. Through a novel qualitative study in Denmark, we explore CFOs’ narratives of their experiences during a sudden shift in managerial logic. All of the CFOs describe engagement in key operational procedures and change management that was fostered by the constant search for stability that strongly depended on bottom-up decision-making and flexibility. During this process, the existing competing logics of managerialism and medical professionalism vanished. The CFOs describe new forms of dynamic and collaborative approaches. The possibility of adhering to the core logic of administrative accounting techniques combined with urgency and emotional encounters appears to enable this approach. Thus, we document a moment when well-known opposing logics were suspended by exogenous urgency. This finding suggests possibilities for moving beyond deep-rooted views on established public administration structures and logics. Financial managers show administrative skills that are useful for public administration changes in both administration and daily operations. These managers appear to have a strong core identity and willingness to dynamically engage with and facilitate acute frontline operational issues. In an emergency situation such as COVID-19, we find co-dependency across subject fields (administration and medical professions) which enables collaborations.
与新冠肺炎相关的对公共卫生的担忧改变了政治和管理层对医院成本控制和效率的持续关注。通过在丹麦进行的一项新颖的定性研究,我们探讨了首席财务官在管理逻辑突然转变期间的经历。所有首席财务官都描述了对关键业务程序和变革管理的参与,这是由于不断寻求稳定,而这种稳定在很大程度上取决于自下而上的决策和灵活性。在这个过程中,现有的管理主义与医学专业主义的竞争逻辑消失了。首席财务官描述了动态和协作方法的新形式。坚持行政会计技术的核心逻辑的可能性,加上紧迫性和情感遭遇,似乎使这种方法成为可能。因此,我们记录了一个众所周知的对立逻辑因外部紧迫性而暂停的时刻。这一发现表明,有可能超越对既定公共行政结构和逻辑的根深蒂固的看法。财务经理表现出的管理技能对行政管理和日常运作中的公共行政变革都很有用。这些管理人员似乎有着强大的核心身份,愿意积极参与并促进一线运营问题的解决。在新冠肺炎等紧急情况下,我们发现跨学科领域(行政和医疗专业)的共同依赖性,这使得合作成为可能。
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引用次数: 1
Institutional geography: effects of physical distance on agency autonomy. 制度地理学:物理距离对代理自主权的影响。
IF 2.3 4区 管理学 Q2 PUBLIC ADMINISTRATION Pub Date : 2023-04-26 DOI: 10.1177/00208523231164072
D. Jacobsen, Jarle Trondal
Establishing government agencies outside ministerial departments is frequently justified by a need to safeguard agency autonomy. In addition to ‘formal agencification’, that is, erecting formal barriers between agencies and ministries, agencies are also frequently (re)located physically distant from ministries to both signal and strengthen agency autonomy. However, we know little of the effects of physical location and distance on agency autonomy. Using two large surveys from 2006 and 2016, this study examines how geographical location and distance affect agency autonomy. Our study establishes that agency autonomy is only weakly associated with physical location and distance, and is much less important than political salience. Whereas a conventional claim is that agency autonomy may be strengthened by physically (re)locating agencies at arm's length distance from the core executive, our study suggests that physical (re)location represents an ineffective administrative policy design-tool when applied to agency autonomy. Physical distance between agencies and parent ministries is only remotely associated with agency autonomy. Physical location thus represents an ineffective design-tool if the purpose is to increase agency autonomy
在部级部门之外设立政府机构的理由往往是需要保障机构的自主权。除了“正式代理”(即在机构和部委之间设置正式障碍)之外,机构还经常(重新)设在远离部委的地方,以表明并加强机构的自主权。然而,我们对物理位置和距离对代理自主性的影响知之甚少。利用2006年和2016年的两次大型调查,本研究考察了地理位置和距离如何影响机构自主性。我们的研究表明,机构自治与物理位置和距离的关系很弱,其重要性远不如政治显著性。传统观点认为,在离核心执行者一臂之遥的地方重新安置机构可以加强机构的自主性,但我们的研究表明,在适用于机构自主性时,重新安置机构是一种无效的行政政策设计工具。机构与上级部门之间的物理距离与机构的自主权只有很小的关系。因此,如果目的是增加机构的自主权,那么物理位置就代表了一种无效的设计工具
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引用次数: 0
Interpreting digital governance at the municipal level: Evidence from smart city projects in Belgium 解读市级数字治理:来自比利时智慧城市项目的证据
IF 2.3 4区 管理学 Q2 PUBLIC ADMINISTRATION Pub Date : 2023-04-25 DOI: 10.1177/00208523231167538
Giovanni Esposito, Andrea Terlizzi, Massimo Guarino, N. Crutzen
This article adopts an interpretive approach to investigate how local policy-makers portray and justify their own visions of digital governance initiatives at the municipal level. Our investigation focuses on smart city projects submitted by various Belgian municipalities in the framework of the ‘Intelligent Territory’ call for proposals initiated in 2019 by the Walloon Region. We use Boltanski and Thévenot’s theory of orders of worth and combine quantitative and qualitative content analysis to categorize the different justifications elaborated by municipal governments. The empirical results point to the polysemic nature of the smart city concept and highlight the diversity of opportunities offered by smart city policies according to municipal policy-makers. Overall, our study contributes to the understanding of the varieties of interpretations underpinning the construction of digital governance initiatives. It therefore supports the argument according to which there is no one-size-fits-all approach to smart city policies as local policy-makers may attribute different meanings to them and may formulate place-based ICTs solutions to what they perceive as the most pressing problems of their territories. Smart city projects can be used by governing authorities as instruments to achieve a variety of policy goals Examples of policy goals are to boost local economic development, to improve the effectiveness of municipal service provision, to strengthen social bonds across local community members, to promote the ecological preservation of urban environments and to improve the collaboration between citizens and public administrations Local governments can adaptively use smart technologies as instruments to overcome multiple place-based environmental, social and economic problems Local governments should frame smart urban technologies as means to solve different societal problems and achieve different policy goals – rather than an end per se
本文采用解释性方法,调查地方决策者如何描绘和证明他们自己对市级数字治理举措的愿景。我们的调查重点是比利时各城市在瓦隆地区于2019年发起的“智能领地”提案征集框架内提交的智能城市项目。我们使用Boltanski和Thévenot的价值顺序理论,并结合定量和定性的内容分析,对市政府阐述的不同理由进行分类。实证结果指出了智慧城市概念的多义性,并突出了智慧城市政策为城市决策者提供的机会的多样性。总的来说,我们的研究有助于理解支撑数字治理举措构建的各种解释。因此,它支持这样一种论点,即智能城市政策不存在一刀切的方法,因为地方决策者可能会赋予它们不同的含义,并可能制定基于地方的信通技术解决方案,以解决他们认为其领土上最紧迫的问题。智慧城市项目可以被管理当局用作实现各种政策目标的工具。政策目标的例子是促进当地经济发展,提高市政服务的有效性,加强当地社区成员之间的社会纽带,促进城市环境的生态保护,改善公民和公共行政部门之间的合作。地方政府可以适应性地使用智能技术作为工具,以克服基于多个地方的环境问题,社会和经济问题地方政府应该将智能城市技术作为解决不同社会问题和实现不同政策目标的手段,而不是目的本身
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引用次数: 1
Achieving sustainable development through developmental states in the 21st century 通过21世纪的发展状态实现可持续发展
IF 2.3 4区 管理学 Q2 PUBLIC ADMINISTRATION Pub Date : 2023-04-21 DOI: 10.1177/00208523231164360
M. Haque
This paper explores the growing significance of sustainable development evident in recent global concerns for the worsening conditions of environmental degradation and natural disasters. Despite the massive proliferation of international conventions, regional agreements, and national–local initiatives and the creation of numerous institutions at all levels, there are relatively disappointing outcomes regarding environmental sustainability. Next, the paper examines the main causes of such environmental underperformance, highlights the needs for making appropriate institutional choices, and emphasizes the central role of the state as the leading stakeholder in dealing with environmental governance. Finally, among the major formations of the state, it draws attention to the comparative advantages of the developmental state in terms of its composition, autonomy, embeddedness, and capacity and highlights its potential for more effective performance to achieve sustainable development.
本文探讨了可持续发展日益增长的重要性,这在最近全球对日益恶化的环境退化和自然灾害的关注中是显而易见的。尽管国际公约、区域协定、国家-地方倡议和各级机构的大量涌现,但在环境可持续性方面的结果却相对令人失望。接下来,本文考察了环境表现不佳的主要原因,强调了做出适当制度选择的必要性,并强调了国家作为主要利益相关者在处理环境治理中的核心作用。最后,在国家的主要形态中,它关注了发展型国家在其构成、自主性、嵌入性和能力方面的比较优势,并强调了其实现可持续发展的更有效绩效的潜力。
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引用次数: 0
Multilevel power structure and local compliance with government transparency mandates: evidence from China's environmental transparency reform 多层次权力结构与地方对政府透明度要求的遵从:来自中国环境透明度改革的证据
IF 2.3 4区 管理学 Q2 PUBLIC ADMINISTRATION Pub Date : 2023-04-04 DOI: 10.1177/00208523231167081
Jin Li, Shaowei Chen
Despite the ample literature on government transparency, our knowledge about how the vertical power structure of governments shapes local compliance with government transparency mandates is still limited. This study sets out to address this gap. Specifically, we investigate how the central government's environmental information disclosure (EID) signal and provincial governments’ conflicting signal of economic growth affect, independently and interactively, city governments’ compliance with central EID mandates in the center-province-city hierarchical structure in China. We argue that the central EID signal positively affects city compliance, while the provincial signal of economic growth reduces it. Moreover, the provincial signal of economic growth negatively moderates the impact of the central EID signal. Empirically, with a panel dataset for city-level governments from 2008 to 2018, we found robust evidence strongly supporting our theoretical hypotheses. This research reveals the influences of the complex dynamics among governments at different levels on local compliance with government transparency mandates. The findings suggest that the maneuvers of middle-level governments in a multilevel power structure and the interactions among multiple conflicting policy goals should be taken seriously by practitioners when designing policies to promote government transparency reforms.
尽管有大量关于政府透明度的文献,但我们对政府垂直权力结构如何影响地方遵守政府透明度规定的了解仍然有限。这项研究旨在解决这一差距。具体而言,我们研究了中央政府的环境信息披露(EID)信号和省级政府的经济增长冲突信号如何独立和交互地影响中国中心省市层级结构中城市政府遵守中央环境信息披露命令的情况。我们认为,中央EID信号对城市合规性有正向影响,而省级经济增长信号则降低了合规性。此外,省级经济增长的信号对中央EID的影响有负向调节作用。从经验上讲,通过2008年至2018年的市级政府面板数据集,我们发现了有力的证据支持我们的理论假设。这项研究揭示了不同级别政府之间复杂的动态对地方遵守政府透明度规定的影响。研究结果表明,在制定促进政府透明度改革的政策时,从业者应该认真对待中层政府在多层次权力结构中的操作以及多个相互冲突的政策目标之间的互动。
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引用次数: 0
Lockdown, information quality, and political trust: An empirical study of the Shanghai lockdown under COVID-19 封锁、信息质量与政治信任——新冠肺炎背景下上海封锁的实证研究
IF 2.3 4区 管理学 Q2 PUBLIC ADMINISTRATION Pub Date : 2023-04-04 DOI: 10.1177/00208523231166254
Y. Zhai, Guanghua Han
Many countries have adopted various measures to curb the spread of the COVID-19 pandemic. The regulation measures of lockdown have triggered changes in public political trust in the government (including in its competence, benevolence and integrity). Information shapes the attitudes and values of residents; this paper aims to study the effect of a lockdown on political trust and the moderating effect from quality of government shared information. From 12 March to 31 May 2022, Shanghai implemented strict lockdown measures. In this study, we randomly sampled the participation information of 1063 participants. Data-based regression analysis shows that lockdown has had a negative impact on all subcategories of political trust. However, timely and accuracy information weakens its negative effect. The accuracy of information moderates the relationship between lockdown and political trust in competence and integrity, while a sufficient supply of information moderates the relationship between lockdown and political trust in benevolence. Points for practitioners This study explores how different dimensions of information quality affect each component public’s political trust, and thereby inspires practitioners to strategically improve information communication in crisis.
许多国家采取了各种措施来遏制新冠肺炎疫情的蔓延。封锁的监管措施引发了公众对政府政治信任的变化(包括对政府能力、仁慈和诚信的信任)。信息塑造了居民的态度和价值观;本文旨在研究封锁对政治信任的影响以及政府共享信息质量的调节作用。2022年3月12日至5月31日,上海实施了严格的封锁措施。在这项研究中,我们随机抽取了1063名参与者的参与信息。基于数据的回归分析表明,封锁对政治信任的所有子类别都产生了负面影响。然而,及时准确的信息削弱了其负面影响。信息的准确性调节了封锁与能力和诚信方面的政治信任之间的关系,而充足的信息供应调节了封锁和仁爱方面的政治互信之间的关系。从业者要点本研究探讨了信息质量的不同维度如何影响每个组成部分的公众政治信任,从而激励从业者在危机中战略性地改善信息沟通。
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引用次数: 2
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International Review of Administrative Sciences
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