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Harnessing interestingness in supply chain management research: an empirical investigation and research agenda 利用供应链管理研究中的兴趣:一个实证调查和研究议程
Q1 MANAGEMENT Pub Date : 2023-10-06 DOI: 10.1108/bij-07-2023-0498
Jamal El Baz, Fedwa Jebli, Andreas Gissel, Kent Gourdin
Purpose The concept of interestingness has been investigated in several management disciplines but studies mobilizing such concept in supply chain management (SCM) to develop strategies for the field's advancement are relatively scarce. This research paper aims to investigate how SCM scholars rank attributes of interestingness and the strategies to harness interestingness in the field of SCM. Design/methodology/approach The authors adopt a mixed methods research design in which a survey on SCM researchers' ranking of interestingness' attributes and qualitative interviews with selected academics are conducted. Findings The findings highlight the importance given by SCM scholars to attributes such as rigor, relevance, novelty and communication and how they are interrelated. Also, other interestingness attributes are underlined by scholars during the qualitative interviews including inquisitiveness, engaging the reader, imaginativeness and entertainment. Furthermore, a research agenda to synthesize the propositions to develop interesting research is also proposed. Research limitations/implications Interestingness attributes such as rigor, relevance and novelty are discussed. Recommendations for interesting research are suggested which can be useful to scholars and journal editors. The findings of this research are also relevant for practitioners for a better understanding of academic/practice relationships to develop high impact collaboration. Originality/value This paper is among the few studies that focus on interestingness in SCM research from the perspective of scholars. In doing so, the authors seek to contribute to the classic debate in SCM field about “relevance-rigour” duality by providing a broader outlook based on interestingness and proposing a research agenda for prospective studies in the field.
兴趣概念已经在几个管理学科中进行了研究,但在供应链管理(SCM)中动员这一概念来制定该领域发展战略的研究相对较少。本研究旨在探讨供应链管理学者如何对感兴趣的属性进行排序,以及如何利用感兴趣的策略。设计/方法/方法作者采用混合方法的研究设计,对供应链管理研究人员的兴趣属性排序进行调查,并对选定的学者进行定性访谈。研究结果突出了供应链管理学者对严谨性、相关性、新颖性和沟通等属性的重要性,以及它们之间的相互关系。此外,在定性访谈中,学者们还强调了其他有趣的属性,包括好奇心、吸引读者、想象力和娱乐性。此外,还提出了一个研究议程,以综合命题开展有趣的研究。研究局限/启示:讨论了趣味性属性,如严谨性、相关性和新颖性。对有趣的研究提出了建议,这对学者和期刊编辑有用。本研究的发现也有助于从业者更好地理解学术/实践关系,以发展高影响力的合作。本文是供应链管理研究中为数不多的从学者角度关注趣味性的研究之一。在这样做的过程中,作者试图通过提供基于趣味性的更广阔的前景,并为该领域的前瞻性研究提出一个研究议程,从而为SCM领域关于“相关性-严谨性”二元性的经典辩论做出贡献。
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引用次数: 0
The high of higher education: interactivity its influence and effectiveness on virtual communities 高等教育的高度:互动性及其对虚拟社区的影响和有效性
Q1 MANAGEMENT Pub Date : 2023-10-05 DOI: 10.1108/bij-09-2022-0603
Kajal Srivastava, Masood H. Siddiqui, Rahul Pratap Singh Kaurav, Sumit Narula, Ruturaj Baber
Purpose Amidst the COVID-19 pandemic, education has shifted to online teaching and learning. Interactivity is a crucial tool used to make online education effective. This study empirically examines the role of interactivity in higher education and its influence on students' behavioral outcomes, specifically focusing on soft skills and personality upgradation. Design/methodology/approach A quasi-experimental research design was carried out for post-graduate students undergoing a business communication course from four major institutions. For analysis, t -test, confirmatory factor analysis (CFA) and partial least squares structural equation modeling (PLS-SEM) have been employed. Experimental research has established the causal relationship between interactivity, personality and soft skill upgradation (SSU). Findings It was found that the theoretical structural model has a rational model-fit validity. Resultantly, practitioners may use prior knowledge of virtual community (VC) members to enhance web interactivity, thereby increasing social identity and social bonds in a group for more meaningful and effective delivery of online courses. Research limitations/implications The major limitations lie in its context-dependent nature, predominantly influenced by the pandemic-induced mandatory online learning. The study's cross-sectional design also inhibits its ability to assess goal-directed behaviors over time, necessitating further longitudinal research. Originality/value The study is one of the pioneering pieces of research that examines the role of pre-defined grouping and enhanced web interactivity in VCs in the context of online learning, especially during the COVID-19 pandemic. Integrating theories of web interactivity, social bond theory (SBT) and social identity theory (SIT) provides a novel understanding of cognitive and social influences that drive meaningful online discussions and their impacts on knowledge enhancement and personality development. Its findings have implications for the design of effective online learning environments and e-learning pedagogy, contributing to the growing domain of information and communication technology (ICT)-enabled education.
在新冠肺炎大流行期间,教育已转向在线教学。互动性是使在线教育有效的关键工具。本研究实证检验了互动在高等教育中的作用及其对学生行为结果的影响,特别关注软技能和人格升级。设计/方法/方法对四所主要院校的商务传播学研究生进行了准实验研究设计。分析采用了t检验、验证性因子分析(CFA)和偏最小二乘结构方程模型(PLS-SEM)。实验研究已经建立了互动性、个性和软技能升级之间的因果关系。发现理论结构模型具有合理的模型拟合效度。因此,从业者可以利用虚拟社区(VC)成员的先验知识来增强网络交互性,从而增加群体中的社会认同和社会联系,从而更有意义和有效地提供在线课程。研究局限/影响主要局限在于其情境依赖性,主要受流行病导致的强制性在线学习的影响。该研究的横断面设计也抑制了其评估目标导向行为的能力,需要进一步的纵向研究。该研究是研究在线学习背景下,特别是在COVID-19大流行期间,风险投资中预定义分组和增强网络交互性的作用的开创性研究之一。整合网络互动性理论,社会纽带理论(SBT)和社会认同理论(SIT)提供了一种新的理解认知和社会影响,驱动有意义的在线讨论及其对知识增强和人格发展的影响。其研究结果对设计有效的在线学习环境和电子学习教学法具有启示意义,有助于信息通信技术(ICT)教育领域的发展。
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引用次数: 0
Workforce agility, organizational identity and solidarity as antecedents of innovative work behaviour – an examination using structural equation modelling 劳动力敏捷性,组织身份和团结作为创新工作行为的前提-使用结构方程模型的检查
Q1 MANAGEMENT Pub Date : 2023-10-03 DOI: 10.1108/bij-07-2022-0458
Abdulaziz AlAbood, Sulphey Manakkattil MohammedIsmail
Purpose The purpose of the study was to identify the inter-relationship of certain antecedents of innovative work behaviour (IWB). The antecedents identified for the study were workplace agility (WA), organizational identity (OI) and organizational solidarity (OS). Design/methodology/approach Data for the study were collected online using four standardized and validated questionnaires from 364 gainfully employed respondents from across Saudi Arabia. The respondents belonged to various forms of organizations like manufacturing, service, hospital and banking. The data collected for the study were analysed using structural equation modelling (SEM). Findings The study found a significant positive relationship between the identified concepts of WA, workplace identity, OS and IWB. Originality/value A detailed review of the literature found that no previous studies had examined the complex relationship between the identified constructs. The results of the study found a significant positive relationship between the constructs. The findings of the study have many theoretical and practical values and implications. It also enriches the literature about the antecedents of IWB. It is expected that the present study will act as a trigger for more empirical examinations in this interesting area.
目的本研究的目的是确定创新工作行为(IWB)的某些前因的相互关系。本研究确定的前因是工作场所敏捷性(WA)、组织认同(OI)和组织团结(OS)。设计/方法/方法本研究的数据是通过四份标准化和有效的问卷从沙特阿拉伯各地的364名有收入的受访者中在线收集的。受访者来自制造业、服务业、医院和银行业等各种形式的组织。为研究收集的数据使用结构方程模型(SEM)进行分析。研究发现,工作满意度、工作场所认同、工作满意度和IWB之间存在显著的正相关关系。原创性/价值对文献的详细回顾发现,之前没有研究考察了识别构念之间的复杂关系。研究结果发现这两个构念之间存在显著的正相关。研究结果具有重要的理论价值和实践意义。这也丰富了关于IWB起源的文献。预计本研究将成为在这一有趣领域进行更多实证研究的导火索。
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引用次数: 0
A novel strategy segmentation methodology integrating Kraljic portfolio matrix and supplier relationship model: a case study from machinery industry 基于Kraljic组合矩阵和供应商关系模型的战略分割方法——以机械行业为例
Q1 MANAGEMENT Pub Date : 2023-10-02 DOI: 10.1108/bij-03-2023-0197
Ahmet Selcuk Yalcin, Huseyin Selcuk Kilic, Emre Cevikcan
Purpose The purpose of this article is to develop a new model called strategy segmentation methodology (SSM) by combining the Kraljic portfolio matrix (KPM) and the supplier relationship model (SRM) so that the buyer company can effectively conduct its relations with its suppliers. Design/methodology/approach The importance weights of the criteria defining the dimensions of each model are calculated with the single-valued neutrosophic analytical hierarchy process (SVN-AHP) method. Subsequently, the derived importance weights are employed in the single-valued neutrosophic technique for order preference by similarity to ideal solution (SVN-TOPSIS) method to obtain the scores of the suppliers and their supplied items. In order to illustrate the feasibility of the proposed methodology, a case study in the machinery industry is performed with the related comparative analysis. Findings The implementation of SSM enables to formulate various strategies to manage suppliers taking into account the items they procure, their capabilities and performance and the supplier–buyer relationship strength. Based on the proposed strategies, it is concluded that the firm in the case study should terminate its relationship with six of its suppliers. Originality/value Although KPM has become the basis of purchasing strategies for various businesses, it neglects the characteristics of suppliers and the buyer–supplier relationship. In this study, KPM is integrated with the SRM approach presented by Olsen and Ellram (1997) to overcome these disadvantages of KPM. The novel integration of the two approaches enables the realization of a robust and reliable supplier classification model.
本文的目的是通过将Kraljic投资组合矩阵(KPM)和供应商关系模型(SRM)相结合,开发一种称为战略分割方法(SSM)的新模型,使买方公司能够有效地与其供应商进行关系。设计/方法/方法定义每个模型维度的标准的重要性权重是用单值嗜中性分析层次分析法(SVN-AHP)计算的。然后,将得到的重要度权重应用于单值中性偏好法(svm - topsis)中,得到供应商及其供给品的评分。为了说明所提出方法的可行性,以机械工业为例进行了相关的比较分析。调查结果实施SSM后,我们可以根据供应商采购的项目、供应商的能力和表现,以及供应商与买家的关系强弱,制定不同的策略来管理供应商。根据提出的战略,得出的结论是,案例研究中的公司应该终止与六个供应商的关系。虽然KPM已经成为各种企业采购策略的基础,但它忽略了供应商的特点和买方-供应商关系。在本研究中,KPM与Olsen和Ellram(1997)提出的SRM方法相结合,以克服KPM的这些缺点。这两种方法的新颖集成实现了一个鲁棒可靠的供应商分类模型。
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引用次数: 0
Innovation-oriented supply chain integration for structural flexibility and strategic business performance 面向创新的供应链整合:结构灵活性和战略经营绩效
Q1 MANAGEMENT Pub Date : 2023-10-02 DOI: 10.1108/bij-10-2022-0626
Benjamin Asare, Dorcas Nuertey, Emmanuel Poku
Purpose Innovation has become extremely important, especially concerning manufacturing firms, as it is known to foster robust and healthy competition. The study aims to examine the effect of innovation orientation and supply chain integration on structural flexibility and strategic business performance. Design/methodology/approach Using the quantitative approach, 315 questionnaires were distributed to manufacturing firms in three cities (Accra, Kumasi and Takoradi) in Ghana out of which 305 usable responses were retrieved. The partial least square structural equation modeling technique and the statistical package for social sciences software version 27 were used for the data analysis. Findings The findings showed that supply chain integration and innovation orientation have a strong beneficial association. A substantial favorable association between structural flexibility and supply chain integration was found in the study once more. What is more, the research revealed a strong positive relationship between supply chain integration and strategic business performance. Furthermore, the study found a strong relation between innovation orientation and strategic business performance. Originality/value The research paper adds to the body of knowledge by examining how supply chain integration affects the relationship between innovation orientation, structural flexibility and strategic business performance.
创新已经变得极其重要,特别是对于制造企业而言,因为众所周知,创新可以促进强劲而健康的竞争。本研究旨在探讨创新导向和供应链整合对企业结构灵活性和战略经营绩效的影响。设计/方法/方法采用定量方法,向加纳三个城市(阿克拉、库马西和塔科拉迪)的制造企业分发了315份问卷,从中提取了305份可用回复。采用偏最小二乘结构方程建模技术和统计软件包的社会科学软件版本27进行数据分析。研究发现,供应链整合与创新导向之间存在较强的有益关联。本研究再次发现结构灵活性与供应链整合之间存在显著的正向关系。此外,研究还揭示了供应链整合与战略企业绩效之间存在很强的正相关关系。此外,研究发现创新导向与企业战略绩效之间存在较强的关系。原创性/价值研究论文通过研究供应链整合如何影响创新导向、结构灵活性和战略经营绩效之间的关系,增加了知识体系。
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引用次数: 0
The role of green strategic alliances and their impact on green organizational identity and sustainability 绿色战略联盟的作用及其对绿色组织认同和可持续性的影响
Q1 MANAGEMENT Pub Date : 2023-10-02 DOI: 10.1108/bij-05-2023-0332
Beatriz Lopes Cancela, Arnaldo Coelho, Maria Elisabete Neves
Purpose This study aims to investigate the role of green strategic alliances (GSAs) in fostering a green shared vision (GSVis) and green shared value (GSV) and their impact on green organizational identity (GOI) and sustainability. Design/methodology/approach The authors employed structural equation modeling to analyze data collected through a 60-item questionnaire administered in Portugal and China, allowing the authors to test their theoretical model. Findings The findings of the authors' study indicate that green strategic alliances have a positive influence on the development of a GSVis and GSV in both countries. This, in turn, contributes to improved sustainability and the establishment of a GOI. Furthermore, the authors' results demonstrate that these alliances enhance GSV, resulting in enhanced sustainability performance and a stronger green identity, with a notable increase in awareness of environmental and social practices. Originality/value This article is innovative as it applies organizational learning and value creation theories to gain a deeper understanding of how alliances can shape the green identity of companies and contribute to their overall sustainability.
本研究旨在探讨绿色战略联盟(GSAs)在促进绿色共同愿景(GSVis)和绿色共同价值(GSV)中的作用及其对绿色组织认同(GOI)和可持续性的影响。设计/方法/方法作者采用结构方程模型来分析通过在葡萄牙和中国进行的60项问卷调查收集的数据,使作者能够检验他们的理论模型。研究结果表明,绿色战略联盟对两国GSV和GSV的发展都有积极影响。这反过来又有助于提高可持续性和建立政府倡议。此外,研究结果表明,这些联盟增强了GSV,从而提高了可持续发展绩效和更强的绿色认同,显著提高了环境和社会实践的意识。原创性/价值本文的创新之处在于,它运用了组织学习和价值创造理论,更深入地了解了联盟如何塑造公司的绿色形象,并为其整体可持续性做出贡献。
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引用次数: 0
Unveiling the path to sustainability: two decades of knowledge management in sustainable supply chain – a scientometric analysis and visualization journey 揭示可持续发展之路:可持续供应链中的知识管理二十年-科学计量分析和可视化之旅
Q1 MANAGEMENT Pub Date : 2023-09-29 DOI: 10.1108/bij-02-2023-0104
Mohamed Aboelmaged, Saadat M. Alhashmi, Gharib Hashem, Mohamed Battour, Ifzal Ahmad, Imran Ali
Purpose The literature on knowledge management in sustainable supply chain (KMSSC) has witnessed significant growth in the past two decades. However, a scientometric review that consolidates the primary trends and clusters within this topic has been notably absent. This paper aims to scrutinize recent advancements and identify the intellectual underpinnings of KMSSC research conducted between 2002 and 2022. Design/methodology/approach The present review employs a scientometric analysis approach via visualization maps of prolific contributions, co-citation, co-occurrence and thematic networks to examine a total of 114 articles and conference papers on KMSSC. Findings Emerging research frontiers and hotspots are revealed and a state-of-the-art framework of KMSSC research structure is developed. Practical implications The review provides significant implications that guide KMSSC research and better inform sustainability decisions in the supply chain context. Originality/value To the best of the authors' knowledge, this is the first review to thoroughly synthesize the intersected domain of KMSSC using scientometric analysis.
在过去的二十年里,关于可持续供应链知识管理的文献有了显著的增长。然而,在这一主题中整合主要趋势和集群的科学计量学综述明显缺失。本文旨在审视2002年至2022年间KMSSC研究的最新进展,并确定其知识基础。设计/方法/方法本综述采用科学计量学分析方法,通过多产贡献、共被引、共发生和专题网络的可视化地图,研究了114篇关于KMSSC的文章和会议论文。研究结果揭示了新兴的研究前沿和热点,并形成了KMSSC研究结构的最新框架。该综述为指导KMSSC研究和更好地为供应链背景下的可持续性决策提供了重要的启示。原创性/价值据作者所知,这是第一次使用科学计量分析全面综合KMSSC交叉领域的综述。
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引用次数: 0
An environmental-based perspective framework: integrating IoT technology into a sustainable automotive supply chain 基于环境的视角框架:将物联网技术融入可持续的汽车供应链
Q1 MANAGEMENT Pub Date : 2023-09-29 DOI: 10.1108/bij-05-2023-0322
Asmae El Jaouhari, Jabir Arif, Ashutosh Samadhiya, Anil Kumar, Jose Arturo Garza-Reyes
Purpose Over the next decade, humanity is going to face big environmental problems, and considering these serious issues, businesses are adopting environmentally responsible practices. To put forward specific measures to achieve a more prosperous environmental future, this study aims to develop an environment-based perspective framework by integrating the Internet of Things (IoT) technology into a sustainable automotive supply chain (SASC). Design/methodology/approach The study presents a conceptual environmental framework – based on 29 factors constituting four stakeholders' rectifications – that holistically assess the SASC operations as part of the ReSOLVE model utilizing IoT. Then, experts from the SASC, IoT and sustainability areas participated in two rigorous rounds of a Delphi study to validate the framework. Findings The results indicate that the conceptual environmental framework proposed would help companies enhance the connectivity between major IoT tools in SASC, which would help develop congruent strategies for inducing sustainable growth. Originality/value This study adds value to existing knowledge on SASC sustainability and digitalization in the context where the SASC is under enormous pressure, competitiveness and increased variability.
在接下来的十年里,人类将面临巨大的环境问题,考虑到这些严重的问题,企业正在采取对环境负责的做法。为了提出实现更繁荣的环境未来的具体措施,本研究旨在通过将物联网(IoT)技术整合到可持续的汽车供应链(SASC)中,开发基于环境的视角框架。该研究提出了一个概念性环境框架——基于构成四个利益相关者整改的29个因素——作为利用物联网的ReSOLVE模型的一部分,全面评估SASC运营。然后,来自SASC、物联网和可持续发展领域的专家参与了两轮严格的德尔福研究,以验证该框架。研究结果表明,所提出的概念环境框架将有助于企业加强SASC中主要物联网工具之间的连通性,这将有助于制定一致的战略,以促进可持续增长。在SASC面临巨大压力、竞争和变异性增加的背景下,本研究为SASC可持续性和数字化的现有知识增加了价值。
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引用次数: 0
A conceptual framework of barriers to data science implementation: a practitioners' guideline 数据科学实施障碍的概念框架:实践者指南
Q1 MANAGEMENT Pub Date : 2023-09-28 DOI: 10.1108/bij-03-2023-0160
Rajesh Chidananda Reddy, Debasisha Mishra, D.P. Goyal, Nripendra P. Rana
Purpose The study explores the potential barriers to data science (DS) implementation in organizations and identifies the key barriers. The identified barriers were explored for their interconnectedness and characteristics. This study aims to help organizations formulate apt DS strategies by providing a close-to-reality DS implementation framework of barriers, in conjunction with extant literature and practitioners' viewpoints. Design/methodology/approach The authors synthesized 100 distinct barriers through systematic literature review (SLR) under the individual, organizational and governmental taxonomies. In discussions with 48 industry experts through semi-structured interviews, 14 key barriers were identified. The selected barriers were explored for their pair-wise relationships using interpretive structural modeling (ISM) and fuzzy Matriced’ Impacts Croise's Multiplication Appliquée a UN Classement (MICMAC) analyses in formulating the hierarchical framework. Findings The lack of awareness and data-related challenges are identified as the most prominent barriers, followed by non-alignment with organizational strategy, lack of competency with vendors and premature governmental arrangements, and classified as independent variables. The non-commitment of top-management team (TMT), significant investment costs, lack of swiftness in change management and a low tolerance for complexity and initial failures are recognized as the linkage variables. Employee reluctance, mid-level managerial resistance, a dearth of adequate skills and knowledge and working in silos depend on the rest of the identified barriers. The perceived threat to society is classified as the autonomous variable. Originality/value The study augments theoretical understanding from the literature with the practical viewpoints of industry experts in enhancing the knowledge of the DS ecosystem. The research offers organizations a generic framework to combat hindrances to DS initiatives strategically.
本研究探讨了组织实施数据科学(DS)的潜在障碍,并确定了主要障碍。对已确定的障碍的相互联系和特征进行了探讨。本研究旨在结合现有文献和从业者的观点,通过提供一个接近现实的DS实施障碍框架,帮助组织制定合适的DS战略。作者通过系统文献综述(SLR),在个人、组织和政府的分类下,综合了100种不同的障碍。通过半结构化访谈与48位行业专家进行讨论,确定了14个主要障碍。在制定层次框架时,使用解释结构建模(ISM)和模糊矩阵影响(MICMAC)分析来探索所选障碍的成对关系。缺乏意识和数据相关的挑战被确定为最突出的障碍,其次是与组织战略不一致,缺乏与供应商的能力和过早的政府安排,并被归类为独立变量。高层管理团队(TMT)的不承诺、重大的投资成本、变更管理缺乏快速性以及对复杂性和初始失败的低容忍度被认为是联系变量。员工的不情愿、中层管理人员的抵制、缺乏足够的技能和知识以及在孤岛中工作,取决于其他已确定的障碍。感知到的对社会的威胁被归类为自主变量。原创性/价值本研究以业界专家的实践观点,扩充了文献的理论认识,增进了对DS生态系统的认识。该研究为组织提供了一个通用框架,以从战略上打击DS计划的障碍。
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引用次数: 0
CEO education and corporate social performance: moderation effects of CEO characteristics and firm's governance quality CEO教育与企业社会绩效:CEO特征与企业治理质量的调节作用
Q1 MANAGEMENT Pub Date : 2023-09-27 DOI: 10.1108/bij-02-2023-0084
Ranjan DasGupta, Rajesh Pathak
Purpose The authors examine if CEO education level and quality impacts firm's corporate social performance (CSP). Additionally, the authors investigate whether other CEO characteristics such as age, busyness, compensation and firm's governance quality moderate the relationship between CEO education and CSP. Design/methodology/approach The authors use panel regression framework amid set of controls for their analysis. The authors additionally use two-stage least squares regression (2SLS) for robustness tests. Findings The authors show that CEOs with a post-graduate business degree (PGBUS) impact firm's CSP positively, whereas other educational degree directly do not influence CSP. However, CEO's age, busyness, compensation and firm's governance quality are found negatively moderating such relationship. The results survive set of robustness tests, and results are consistent the roles of upper echelons in Indian firms' strategic behaviors. Originality/value The results seek for an integration of more ethics and social responsibility discussions in the different education levels including undergraduate degree in India to help engender a stronger sense of moral consciousness toward firms' stakeholders as the Indian economy continues to develop.
目的探讨CEO教育水平和素质对企业社会绩效的影响。此外,作者还研究了其他CEO特征,如年龄、忙碌程度、薪酬和公司治理质量,是否会调节CEO教育程度与CSP之间的关系。设计/方法/方法作者在一组控制中使用面板回归框架进行分析。作者还使用两阶段最小二乘回归(2SLS)进行稳健性测试。研究发现,具有商科研究生学历的ceo对企业CSP有正向影响,而其他学历对企业CSP没有直接影响。而CEO的年龄、忙碌程度、薪酬和公司治理质量对这种关系具有负向调节作用。研究结果通过稳健性检验,与高层管理人员在印度企业战略行为中的作用一致。原创性/价值研究结果寻求在印度不同的教育水平(包括本科学位)中整合更多的伦理和社会责任讨论,以帮助在印度经济持续发展的同时,对公司的利益相关者产生更强的道德意识。
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引用次数: 0
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Benchmarking-An International Journal
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