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EXPRESS: How much does domestic location matter for B2B firms’ export intensity? A variance decomposition study 快报:国内区位对B2B企业的出口强度有多大影响?方差分解研究
IF 5.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-04-02 DOI: 10.1177/1069031x231170206
V. Iurkov, Mariia Koval, Ghasem Zaefarian
Business-to-business (B2B) firms leverage the advantages of their domestic location to export goods and services. However, little empirical research has examined the extent to which domestic location effects explain variation in B2B firms’ export intensity, despite their potentially critical role. In this study, the authors explore this question with a variance decomposition analysis—an approach that allows them to quantitatively examine the relative contribution of domestic location and other effects on B2B firms’ export intensity. Their analysis uses a large longitudinal sample of 7,465 European B2B firms over 15 years (2004–2018). Splitting domestic location effects into the home country and subnational region (a geographic space within a country) effects, they find that each explains a substantial portion of the variation in export intensity. Notably, the results show that the examined effects are more critical for small and medium-sized enterprises than for larger B2B firms. Domestic location factors also matter more for B2B manufacturing than service firms. The findings enhance scholarly and managerial understanding of the application and predictive power of domestic location effects in explaining firm internationalization through exports.
企业对企业(B2B)公司利用其国内位置的优势出口商品和服务。然而,很少有实证研究考察了国内区位效应在多大程度上解释了B2B企业出口强度的变化,尽管它们具有潜在的关键作用。在这项研究中,作者用方差分解分析来探讨这个问题,这种方法允许他们定量地检查国内位置和其他影响对B2B公司出口强度的相对贡献。他们的分析使用了15年(2004-2018)期间7465家欧洲B2B公司的大型纵向样本。将国内区位效应分为母国效应和次国家区域效应(一个国家内的地理空间),他们发现每一种效应都解释了出口强度变化的很大一部分。值得注意的是,结果表明,与大型B2B企业相比,中小企业的检验效果更为关键。国内区位因素对B2B制造业的影响也大于服务业。研究结果增强了学术界和管理层对国内区位效应在解释企业出口国际化中的应用和预测能力的理解。
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引用次数: 1
Engaging Business Customers Through Online Experiences in Different Cultures 通过不同文化背景下的在线体验吸引商业客户
IF 5.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-03-08 DOI: 10.1177/1069031X231165234
Welf H. Weiger
Engaging customers online through effective customer experience design is critical, as practitioners and researchers agree that engaged customers contribute value to firms. However, in the multinational business-to-business context—due to its complex decision-making processes, which involve various stakeholders—global marketers face challenges in their attempts to localize (vs. standardize) the online experience across their regional websites to meet customer needs, which vary across cultures. Although standardization entails cost benefits, localization provides more culturally relevant customer experiences. Accordingly, to help global marketers solve this dilemma, this study examines how culture shapes the effectiveness of online customer experiences with regard to driving psychological and behavioral customer engagement in a business-to-business context. The study draws on survey and observed data collected from the business customers of a multinational firm who were located in 79 countries to demonstrate when global marketers should fine-tune such experiences in accordance with between-country cultural differences. The results show that different cultural factors can enhance or hamper engagement responses to cognitive and social online customer experiences and thus have actionable practical implications for prioritizing distinct localization strategies.
通过有效的客户体验设计吸引在线客户是至关重要的,因为从业人员和研究人员一致认为,吸引客户为公司贡献价值。然而,在跨国企业对企业的背景下,由于其复杂的决策过程,涉及各种利益相关者,全球营销人员在试图本地化(相对于标准化)其区域网站的在线体验以满足不同文化的客户需求时面临挑战。虽然标准化带来了成本效益,但本地化提供了与文化更相关的客户体验。因此,为了帮助全球营销人员解决这一困境,本研究考察了文化如何塑造在线客户体验的有效性,并在企业对企业的背景下推动客户的心理和行为参与。该研究从一家跨国公司的商业客户那里收集了调查和观察数据,这些客户分布在79个国家,以证明全球营销人员何时应该根据国家之间的文化差异微调这种体验。结果表明,不同的文化因素可以增强或阻碍对认知和社交在线客户体验的参与反应,因此对于优先考虑不同的本地化策略具有可操作的实际意义。
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引用次数: 1
“A Whiter Shade of Pale”: Whiteness, Female Beauty Standards, and Ethical Engagement Across Three Cultures 《白的阴影》:三种文化中的白度、女性美的标准和道德参与
IF 5.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-03-01 DOI: 10.1177/1069031X221112642
Sarah Mady, Dibyangana Biswas, Charlene A. Dadzie, R. Hill, Rehana Paul
Skin color affects women’s self-image, a fact that has long been a consequence of racial discrimination and dominance as well as the prevalence of light-skinned models in modern advertisements and other forms of communication. Although not all women aspire to greater whiteness of complexion, this standard has influenced many countries that were once dominated by white invaders. As multiculturalism infuses developed and developing nations, however, these standards may be shifting away from generic and hegemonic visions toward more realistic and varied standards, requiring international marketers to be proactive rather than reactive in their customer engagement practices under the ethical frame of “perfectionism.” To examine this perspective, the authors completed a cross-national qualitative study (in-depth interviews) in India, Egypt, and Ghana, where lightness of skin tone has been a culturally imposed prerequisite for women to be considered (and consider themselves) beautiful. Using customer engagement literature and the ethical perfectionism framework, this study investigates women in these countries who embrace or reject this standard, further contextualizing customer engagement research across international markets. Implications are offered as a way to advance multinational corporations’ development of customer engagement along a mutually beneficial path.
肤色影响着女性的自我形象,这一事实长期以来一直是种族歧视和统治的结果,也是现代广告和其他形式的传播中普遍存在的浅肤色模特的结果。尽管并非所有女性都渴望肤色更白,但这一标准影响了许多曾经被白人侵略者统治的国家。然而,随着多元文化主义在发达国家和发展中国家的渗透,这些标准可能会从通用和霸权的愿景转向更现实和多样化的标准,这要求国际营销人员在“完美主义”的道德框架下积极主动,而不是被动被动地进行客户参与实践。为了检验这一观点,作者在印度、埃及和加纳完成了一项跨国定性研究(深度访谈),在这些国家,肤色浅一直是女性被认为(和认为自己)美丽的文化先决条件。利用客户参与文献和道德完美主义框架,本研究调查了这些国家接受或拒绝这一标准的女性,进一步将客户参与研究置于国际市场的背景下。本文提供了一种促进跨国公司在互利的道路上发展客户参与的方法。
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引用次数: 1
Promising Happiness in Light of International Advertising Standardization: Religiosity and Religious Priming Overshadow Cross-Cultural Factors 国际广告标准化视野下的幸福承诺:宗教性与宗教启动效应遮蔽跨文化因素
IF 5.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-01-18 DOI: 10.1177/1069031X231154469
Jamel Khenfer
Advertising campaigns that explicitly claim that the advertised product can bring happiness to the consumer's life are often standardized across national markets. While it seems intuitive that most people want to be happy and might respond favorably to calls for happiness, the literature offers little to no evidence to support this common managerial practice. Through two studies conducted in cultural settings as different as the United Arab Emirates and the United States, this research shows that cross-cultural factors matter less than personal and situational factors such as religiosity and religious priming, respectively. Specifically, the author found that lower (higher) religiosity levels led to worse (better) ratings for happiness-based (vs. control) claims. Moreover, exposure to religious cues flipped the relationship between higher religiosity levels and liking for ads featuring happiness-based claims because of altered perceptions of the brand's control over the claim. This research sheds light on the interactive role of religiosity and religious priming on consumer response to standardized secular advertising.
明确宣称所宣传的产品能给消费者的生活带来幸福的广告活动,在全国市场上往往是标准化的。虽然大多数人都想要快乐,并且可能会对快乐的号召做出积极的反应,这似乎是直觉,但文献几乎没有证据支持这种常见的管理实践。通过在阿联酋和美国两种不同的文化环境中进行的两项研究,本研究表明,跨文化因素的影响程度分别低于宗教信仰和宗教启动等个人因素和情境因素。具体来说,作者发现较低(较高)的宗教信仰水平导致基于幸福(相对于控制)的主张的评分较差(较高)。此外,暴露在宗教暗示下,会改变人们对品牌对广告主张的掌控程度的看法,从而改变宗教虔诚程度与对以幸福为主题的广告的喜爱程度之间的关系。本研究揭示了宗教虔诚度和宗教启动对消费者对标准化世俗广告反应的互动作用。
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引用次数: 0
Brand Origin Effects During Economic Declines: Evidence from an Emerging Market 经济衰退期间的品牌起源效应:来自新兴市场的证据
IF 5.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-01-18 DOI: 10.1177/1069031X231154483
Vitor Azzari, Felipe Zambaldi, L. Guissoni, Jonny Mateus Rodrigues, Eusebio Scornavacca
Drawing on the signaling theory perspective, this study examines the effect of perceived country of origin on brand performance during economic contractions. The authors specify an econometric model linking brand market share to recession periods and analyze the interaction with brand origin perception. They test the model on four years of longitudinal data on consumer packaged goods brands combined with a self-administrated consumer questionnaire to infer consumers’ perceptions about brands’ origins. The authors find that economic contractions differentially affect brands with different country-of-origin perceptions. The results indicate that the market share of brands that customers most identify as domestic suffers more damage during contractions than brands they perceive as foreign. The main contribution of this article is in generating a better understanding of brands’ resistance to economic contractions based on their perceived country of origin. Moreover, the authors provide strategic recommendations to brands based on their origin perception and the country's economic situation.
本研究运用信号传导理论的观点,探讨了在经济紧缩时期,感知的原产国对品牌绩效的影响。作者指定了一个将品牌市场份额与经济衰退时期联系起来的计量经济模型,并分析了品牌起源感知与品牌市场份额之间的相互作用。他们在四年的包装消费品品牌纵向数据上测试了这个模型,并结合了一份自我管理的消费者问卷来推断消费者对品牌来源的看法。作者发现,经济收缩对不同原产国品牌的影响是不同的。结果表明,消费者最认同的国产品牌的市场份额在经济萎缩期间比他们认为的外国品牌遭受更大的损害。本文的主要贡献在于更好地理解品牌对经济收缩的抵抗力,这是基于它们所感知的原产国。此外,作者还根据品牌的原产地认知和国家的经济状况,为品牌提供了战略建议。
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引用次数: 3
Consequences of Multigenerational Services Adoption Behavior: Global Client Engagement 多代服务采用行为的后果:全球客户参与
IF 5.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-01-05 DOI: 10.1177/1069031X231151659
A. Sood, Shaphali Gupta, V. Kumar
This study uses adoption and usage data on the client and firm–client interactions across four technology generations of new-age products/services from 13 developed and emerging markets over an eight-year period to describe how multigenerational service (MGS) adoption behavior influences direct (purchases) and indirect (references and feedback) global client engagement and whether this relationship is moderated by product/service failures and cultural factors. The authors propose metrics to measure the number of generations adopted (MGD), the number of products and features within a generation (MGFs), and the adoption time between generations (MGT). They find that client usage revenue (CUR) is enhanced by greater MGD and higher MGFs combined with lower MGT. However, CUR varies by differences in the needs of clients' own customers, failures, and culture. Greater direct engagement affects reference and feedback behavior, moderated by cultural differences in individualism, power distance, and masculinity. For a typical client in the United States and Canada, a one-unit improvement in MGD and MGFs and a one-year improvement in MGT enhance CUR by $8,150, $5,200, and $2,310 per client, respectively, versus a corresponding enhancement of $4,820, $3,640, and $1,620, respectively, per client in Colombia and Mexico. These findings provide several implications for executives who manage multigenerational innovations across countries regarding client engagement, launching MGS, market entry, and failure recovery.
本研究使用来自13个发达市场和新兴市场的四代新时代产品/服务的客户和公司-客户互动的采用和使用数据,描述了多代服务(MGS)采用行为如何影响直接(购买)和间接(参考和反馈)全球客户参与,以及这种关系是否受到产品/服务失败和文化因素的调节。作者提出了度量采用的代数(MGD)、一代内产品和特性的数量(MGFs)以及代之间的采用时间(MGT)的度量标准。他们发现,更高的MGD和更高的mgf结合更低的MGT,可以提高客户使用收入(CUR)。然而,CUR因客户自身的需求、失败和文化的差异而有所不同。更大的直接参与影响参考和反馈行为,受到个人主义、权力距离和男性气质的文化差异的调节。对于美国和加拿大的一个典型客户来说,每改善一个单位的MGD和MGFs,以及每改善一年的MGT,每个客户的CUR分别增加8,150美元、5,200美元和2,310美元,而在哥伦比亚和墨西哥,每个客户的CUR分别相应增加4,820美元、3,640美元和1,620美元。这些发现为管理跨国家多代创新的高管提供了一些启示,包括客户参与、推出MGS、市场进入和失败恢复。
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引用次数: 3
Firm International Experience in Global Markets: A Systematic Literature Review and Reconceptualization 全球市场中的企业国际经验:一个系统的文献回顾和重新概念化
IF 5.8 2区 管理学 Q1 BUSINESS Pub Date : 2022-12-23 DOI: 10.1177/1069031X221150007
Alireza Safargholi
Despite the prominence given to firm-level international experience (IE), there is a dearth of comprehensive and unified conceptualizations of this concept in the literature. This problem necessitates a targeted study to investigate IE, compile its common conceptualization methods, and integrate the existing literature with a new comprehensive approach. The author aims to achieve this by employing Dewey's philosophy to define IE, reviewing 306 high-quality articles to extract extant approaches to the concept, and integrating these results to provide a new conceptualization. This article supports situations as generators of experience and demonstrates that previous approaches primarily focus on only some aspects of IE, overlooking the phenomenon as a whole. The new IE conceptualization is a seven-dimensional construct that includes length, breadth, depth, intensity, diversity, complexity, and echo. Additionally, the author discusses that IE can be analyzed at six levels depending on its origin (entry mode specific, international marketing specific, or both) and geographical scope (regional vs. global). The results provide a robust foundation for scholars and managers aiming to investigate and explore the realm of experiential knowledge and learning.
尽管企业级国际经验(IE)受到重视,但文献中缺乏对这一概念的全面和统一的概念化。这个问题需要有针对性的研究来调查IE,汇编其常见的概念化方法,并将现有文献与新的综合方法相结合。作者的目标是通过运用杜威的哲学来定义IE,回顾306篇高质量的文章来提取现有的概念方法,并将这些结果整合起来,提供一个新的概念化。本文支持将情境作为经验的生成器,并表明以前的方法主要关注IE的某些方面,而忽略了整个现象。新的IE概念化是一个七维结构,包括长度、广度、深度、强度、多样性、复杂性和回声。此外,作者还讨论了IE可以根据其起源(特定于进入模式、特定于国际营销或两者兼有)和地理范围(区域与全球)从六个层面进行分析。研究结果为旨在调查和探索经验知识和学习领域的学者和管理者提供了坚实的基础。
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引用次数: 0
Propelling International Marketing Research with Geospatial Data 利用地理空间数据推动国际市场研究
IF 5.8 2区 管理学 Q1 BUSINESS Pub Date : 2022-12-23 DOI: 10.1177/1069031X221149951
J. R. Wichmann, Thomas P. Scholdra, W. Reinartz
Geospatial data have a long history in marketing research that goes back to Huff’s seminal gravity model from the 1960s. Their applications in research and practice range from location-based mobile targeting of individual consumers to store competition analysis and city marketing. In the past decades, geospatial data have become more readily available and have grown considerably in both breadth (i.e., countries and regions covered) and depth (i.e., granularity and diversity of information covered). Nonetheless, international marketing research has not yet fully embraced the opportunities that geospatial data bring to the field. To address this shortcoming, this article shows how geospatial data may propel international marketing research in various domains and develops future research questions for the field. In addition, it introduces OpenStreetMap as a rich geospatial data source to the discipline. The authors illustrate the use of geospatial data in general and OpenStreetMap in particular through a concrete application in which they analyze city center composition in nine countries across three continents. In doing so, they reproducibly describe the extraction of geospatial data, constructions of metrics and operationalizations, and visualizations.
地理空间数据在市场研究中有着悠久的历史,可以追溯到20世纪60年代赫夫开创性的引力模型。它们在研究和实践中的应用范围从基于位置的个人消费者移动定位到商店竞争分析和城市营销。在过去几十年中,地理空间数据变得更加容易获得,并且在广度(即所涵盖的国家和区域)和深度(即所涵盖的信息的粒度和多样性)方面都有了很大的增长。尽管如此,国际市场研究还没有完全接受地理空间数据给该领域带来的机会。为了解决这一缺点,本文展示了地理空间数据如何在各个领域推动国际营销研究,并为该领域发展未来的研究问题。此外,它介绍了OpenStreetMap作为一个丰富的地理空间数据源的学科。作者通过分析三大洲九个国家的城市中心构成的具体应用,说明了地理空间数据的一般使用,特别是OpenStreetMap。在此过程中,它们可重复地描述地理空间数据的提取、度量和操作化的构造以及可视化。
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引用次数: 1
Understanding the Coevolution of Ad Spend by Media Channel and Retail Format Sales at the Country Level: A Multicountry Examination 在国家层面上理解媒体渠道和零售形式销售对广告支出的共同演变:一项多国考察
IF 5.8 2区 管理学 Q1 BUSINESS Pub Date : 2022-11-23 DOI: 10.1177/1069031X221143780
Hannah S. Lee, Goksel Yalcinkaya, D. Griffith
The marketing literature has long recognized the positive relationship between advertising spending and sales at the firm level. However, this literature overlooks country-level heterogeneity of both the advertising channel and retail format evolution, limiting global managers’ understanding of the heterogeneity and evolution of advertising channels and retail formats across country markets and, therefore, managers’ ability to effectively formulate a global marketing strategy that adjusts for such differences. The authors call for a glocal approach when considering the association between ad spend by media channels and retail format sales at the country level, accounting for country institutional environments. They explore this topic using a 29-country, seven-year unbalanced panel data set. The authors find that there is substantive heterogeneity in ad spend by media channels and retail format sales across countries. Further, they find that changes in ad spend in specific media channels are positively associated with changes in related retail format sales at the country level, whereas the associations between changes in ad spend in media channels with unrelated retail format sales are more nuanced. The findings are informative to international marketing managers navigating the complex and ever-evolving retail landscape and highlight the importance of thinking globally while acting locally.
市场营销文献很早就认识到,在公司层面上,广告支出和销售之间存在正相关关系。然而,该文献忽略了广告渠道和零售业态演变的国家层面异质性,限制了全球管理者对不同国家市场广告渠道和零售业态的异质性和演变的理解,因此,限制了管理者有效制定适应这种差异的全球营销策略的能力。作者呼吁在考虑媒体渠道的广告支出与国家层面的零售形式销售之间的关系时,考虑到国家的制度环境,采用全球本土化的方法。他们利用29个国家7年的不平衡面板数据集探讨了这一主题。作者发现,各国媒体渠道和零售形式销售的广告支出存在实质性差异。此外,他们还发现,特定媒体渠道的广告支出变化与国家层面相关零售业态销售的变化呈正相关,而媒体渠道的广告支出变化与不相关零售业态销售之间的关联则更为微妙。研究结果对在复杂和不断变化的零售环境中进行导航的国际营销经理提供了信息,并强调了在本地行动的同时进行全球思维的重要性。
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引用次数: 1
The Global/Local Product Attribute: Decomposition, Trivialization, and Price Trade-Offs in Emerging and Developed Markets 全球/本地产品属性:新兴市场和发达市场的分解、琐碎化和价格权衡
IF 5.8 2区 管理学 Q1 BUSINESS Pub Date : 2022-11-20 DOI: 10.1177/1069031X221143095
Vasileios Davvetas, Christina Sichtmann, Charalampos Saridakis, A. Diamantopoulos
Accelerating antiglobalization challenges previously undisputed assumptions about the importance of a product's globalness/localness in purchase decisions. Putting these assumptions to test, this article conceptualizes globalness/localness as a distinct product attribute and decomposes its utility into weight and preference components. Subsequently, it offers an equity-theory-based prediction of the attribute's declining relevance/trivialization and quantifies its trade-offs with other attributes by calculating global/local price premiums. Conjoint experiments in two countries (Austria and India) reveal that (1) emerging- (developed-) market consumers exhibit relative preference for global (local) products, (2) emerging-market consumers perceive higher preference inequity between global and local products than developed-market consumers, and (3) the corresponding inequity triggers consumers’ cognitive inequity regulation (manifested through attribute trivialization in developed markets) and behavioral inequity regulation (manifested through asymmetrical willingness to pay for global/local products across developed/emerging markets). In addition, attribute trivialization and price premium tolerance are moderated by consumers’ spatial identities and price segment. The findings contribute to the theoretical debate on the relevance of product globalness/localness in deglobalizing times and inform competitive strategies; segmentation, targeting, and positioning; and international pricing decisions.
加速的反全球化挑战了先前无可争议的假设,即产品的全球性/地方性在购买决策中的重要性。为了检验这些假设,本文将全局性/局域性概念化为独特的产品属性,并将其效用分解为权重和偏好组件。随后,它提供了基于股票理论的属性相关性/琐琐化下降的预测,并通过计算全球/本地价格溢价来量化其与其他属性的权衡。在两个国家(奥地利和印度)进行的联合实验表明:(1)新兴(发达)市场消费者对全球(本地)产品表现出相对偏好,(2)新兴市场消费者对全球和本地产品之间偏好不平等的程度高于发达市场消费者。(3)相应的不平等引发消费者的认知不平等监管(表现为发达市场的属性琐细化)和行为不平等监管(表现为发达市场/新兴市场对全球/本地产品的支付意愿不对称)。此外,消费者空间认同和价格区间对属性琐细化和价格溢价容忍有调节作用。研究结果有助于在去全球化时代关于产品全球化/本地化相关性的理论辩论,并为竞争战略提供信息;细分、目标和定位;以及国际定价决策。
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引用次数: 1
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Journal of International Marketing
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