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EXPRESS: Marketing Capabilities, Strategy, and Performance in the International SME 快递:国际中小企业的营销能力、战略和绩效
IF 5.8 2区 管理学 Q1 BUSINESS Pub Date : 2023-12-07 DOI: 10.1177/1069031x231221804
Hsing-Hua Stella Chang, Gary Knight, C. Fong
When expanding abroad, small- and medium-size enterprises (SMEs) experience various constraints, especially the liabilities of small size and foreignness. In this study, we examine postures, capabilities, and strategies related to international brand marketing that help SMEs overcome such challenges, establish a brand presence, and attain superior performance in foreign markets. Framing our investigation in the internationalization and capabilities views, we employ multimethod approaches in a two-phase study among internationalizing SMEs based in Taiwan. In phase one, we undertake an extensive literature review and then conduct case studies to formulate a conceptual model. In phase two, we validate the model and associated hypotheses using survey data from a large sample of SMEs that target their products to markets worldwide. Results point to critical roles for these key constructs — international entrepreneurial orientation, international social media capability, and international market knowledge capability — as key antecedents to international branding capability and international brand strategy, in SME international performance. We discuss the theoretical and managerial implications of these findings, highlighting the role of the critical constructs identified above in driving superior international performance in resource-constrained SMEs.
中小企业在向海外扩张的过程中,遇到了各种各样的制约因素,尤其是规模小、外源性的责任。在本研究中,我们研究了国际品牌营销的姿态、能力和策略,以帮助中小企业克服这些挑战,建立品牌存在,并在国外市场获得卓越的表现。本研究从国际化与能力的角度出发,以台湾中小企业为研究对象,采用多方法进行两阶段研究。在第一阶段,我们进行广泛的文献综述,然后进行案例研究以形成概念模型。在第二阶段,我们使用来自大量中小企业样本的调查数据来验证模型和相关假设,这些中小企业将其产品定位于全球市场。研究结果表明,国际创业取向、国际社交媒体能力和国际市场知识能力这些关键结构在中小企业国际绩效中发挥着关键作用,它们是国际品牌能力和国际品牌战略的关键前提。我们讨论了这些发现的理论和管理意义,强调了上述关键结构在推动资源受限的中小企业取得卓越国际绩效方面的作用。
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引用次数: 0
EXPRESS: Exploratory search and international performance: when do local alliances matter? 《快报》:探索性搜索与国际绩效:地方联盟何时起作用?
2区 管理学 Q1 BUSINESS Pub Date : 2023-11-09 DOI: 10.1177/1069031x231216409
Majid Abdi, Preet S. Aulakh, Zicheng Ma
Firms are often encouraged to collaborate to draw on local partners’ expertise and insider status during internationalization. We argue that the appropriateness of alliances during international expansion depends on the type of exploratory search a firm pursues. During internationalization, firms engage with novelty in two distinct, yet often conflated, domains: institutional and product. We posit that firms’ novelty-seeking in these two domains engages homegrown knowledge structures in contrasting capacities, which alters the conduciveness of local partnerships as a mechanism of internationalization. While reliance on local partnerships enhances the performance outcomes of institutional exploration, performance-enhancing product exploration requires internalized governance arrangements. Based on the export operations of firms from three emerging economies, the empirical results support our theorized relationships.
企业经常被鼓励在国际化过程中利用当地合作伙伴的专业知识和内部地位进行合作。我们认为,在国际扩张过程中,联盟的适当性取决于企业所追求的探索性搜索的类型。在国际化过程中,企业在两个截然不同的领域(制度和产品)接触新颖性。我们假设,企业在这两个领域的创新追求涉及到具有不同能力的本土知识结构,这改变了作为国际化机制的当地伙伴关系的传导性。虽然依靠地方伙伴关系可以提高制度探索的绩效结果,但提高绩效的产品探索需要内部化的治理安排。基于三个新兴经济体企业的出口业务,实证结果支持我们的理论关系。
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引用次数: 0
EXPRESS: Price increases and their Financial Consequences in International Business-To-Business Selling EXPRESS:国际企业对企业销售中的价格上涨及其财务后果
2区 管理学 Q1 BUSINESS Pub Date : 2023-11-01 DOI: 10.1177/1069031x231214160
Maximilian Friess, Roland Kassemeier
Although price increases are common in business-to-consumer (B2C) and business-to-business (B2B) markets, research examining the consequences of price increases on financial performance outcomes in B2B contexts is scarce. This study takes a relationship perspective on price increases and examines how a portfolio price increase affects the financial performance of the customer relationship and whether and how this effect varies between international business customers from different cultures. Based on objective data from 966 international B2B customers of a chemical goods company, this study examines a large-scale field intervention. Results show that higher portfolio price increases, although rooted in an increase of upstream costs, have more severe harm to B2B customers’ sales revenue than lower portfolio price increases. These consequences vary with customers’ cultures as B2B customers with culture-specific communal norms are more susceptible to the magnitude of portfolio price increases than customers without such norms. International B2B companies, therefore, need to refrain from implementing uniform price increases and should consider their business customers’ cultural origin when designing and implementing price increases.
尽管价格上涨在企业对消费者(B2C)和企业对企业(B2B)市场中很常见,但在B2B环境中,价格上涨对财务绩效结果的影响的研究却很少。本研究从关系的角度看待价格上涨,并考察了投资组合价格上涨如何影响客户关系的财务绩效,以及这种影响在来自不同文化的国际商业客户之间是否以及如何变化。基于某化工产品公司966名国际B2B客户的客观数据,本研究进行了大规模的现场干预。结果表明,较高的组合价格涨幅虽然源于上游成本的增加,但对B2B客户销售收入的损害比较低的组合价格涨幅更严重。这些结果因客户的文化而异,因为具有特定文化公共规范的B2B客户比没有这种规范的客户更容易受到投资组合价格上涨幅度的影响。因此,国际B2B公司在设计和实施价格上涨时,需要避免实施统一的价格上涨,而应考虑其商业客户的文化渊源。
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引用次数: 0
EXPRESS: Untangling the influence of corporate sustainability on export intensity: the moderating role of R&D intensity 解析企业可持续发展对出口强度的影响:研发强度的调节作用
2区 管理学 Q1 BUSINESS Pub Date : 2023-11-01 DOI: 10.1177/1069031x231214233
Mine Aksoy, Mustafa K. Yilmaz, Ismail Golgeci, Ekrem Tatoglu, Metin Canci, Atike Elanur Hızarcı
Growing global environmental and social issues have imposed increased pressure on firms to address sustainability challenges in international markets, with a particular focus on improving their export performance. This is of significant importance for emerging market firms aiming to expand their presence in international markets, as they are compelled to bolster their environmental and social sustainability capacity to enhance their export intensity. This study delves into the relationship between corporate sustainability and export intensity through a longitudinal examination of 141 firms listed on Borsa Istanbul from 2014 to 2021. The results suggest that corporate sustainability positively influences export intensity, and this influence is further positively moderated by R&D intensity. Additionally, post-hoc analysis employing supplementary data pertaining to the environmental, social, and governance dimensions of corporate sustainability reveals that environmental performance plays a positive role in shaping export intensity, with R&D intensity positively moderating this relationship. In summary, our findings underscore that exporting firms that effectively integrate impactful R&D intensity into their international business operations are likely to harness their sustainability strategies, particularly those related to the natural environment, to achieve higher export intensity.
日益增长的全球环境和社会问题对企业施加了越来越大的压力,要求它们应对国际市场上的可持续性挑战,尤其注重改善其出口业绩。这对于旨在扩大其在国际市场上的存在的新兴市场公司来说非常重要,因为它们被迫加强其环境和社会可持续性能力,以提高其出口强度。本研究通过对2014年至2021年在伊斯坦布尔证券交易所上市的141家公司的纵向考察,探讨了企业可持续性与出口强度之间的关系。结果表明,企业可持续发展正向影响出口强度,研发强度进一步正向调节了这种影响。此外,利用与企业可持续发展的环境、社会和治理维度相关的补充数据进行的事后分析表明,环境绩效在塑造出口强度方面发挥着积极作用,研发强度正调节着这种关系。总之,我们的研究结果强调,有效地将有影响力的研发强度纳入其国际业务运营的出口公司可能会利用其可持续性战略,特别是与自然环境相关的战略,以实现更高的出口强度。
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引用次数: 0
EXPRESS: Within and between Two Worlds: Conceiving, Measuring, and Applying Mixed-ethnic Identity in Three Countries EXPRESS:在两个世界之内和之间:在三个国家中混合种族身份的构思、测量和应用
2区 管理学 Q1 BUSINESS Pub Date : 2023-10-25 DOI: 10.1177/1069031x231212859
Mark Cleveland
Accompanying the rising ethnic diversity of Western countries is a burgeoning number of mixed-ethnic unions and people with mixed-ethnic ancestry. These people do not fit neatly into one group or another. This ambiguity is compounded by the fact that their ethnic identity is affected by how they are perceived and labeled by others. Theories have been advanced to explain ethnic identity, and its corollaries for cognition, emotions, and consumer behaviors. However, aside from a handful of ethnographic studies, knowledge about how social identity for mixed-ethnic consumers is formed and shaped, and how it potentially affects consumer dispositions, remains largely uncharted. Using data gathered in three countries (Canada, USA, UK), and considering various ethnic mixture combinations, this paper presents the development and validation of a multidimensional scale for measuring mixed-ethnic identity (MEI) and examines the relationships of the thirteen MEI components to consumer dispositions used to segment domestic and international markets. The consistency of the relationships between the MEI components and the established consumer dispositions are scrutinized. Implications for theory and practice are discussed.
随着西方国家种族多样性的增加,混合种族联盟和具有混合种族血统的人也在迅速增加。这些人不能完全归入某一类。他们的种族身份受到他人对他们的看法和标签的影响,这一事实加剧了这种模糊性。理论已经被提出来解释种族认同及其对认知、情感和消费行为的推论。然而,除了少数民族志研究之外,关于混合种族消费者的社会身份是如何形成和塑造的,以及它如何潜在地影响消费者倾向的知识,在很大程度上仍然是未知的。本文利用在三个国家(加拿大、美国和英国)收集的数据,并考虑到不同的种族混合组合,提出了一个多维尺度来衡量混合种族认同(MEI)的开发和验证,并研究了13个MEI成分与消费者倾向的关系,用于划分国内和国际市场。仔细检查了MEI成分与已建立的消费者倾向之间关系的一致性。讨论了理论和实践意义。
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引用次数: 0
EXPRESS: Standardization and Adaptation as a Co-Constituted Process: The Pursuit of Relational Fit in International Markets 标准化与适应是一个共同构成的过程:国际市场中关系契合的追求
2区 管理学 Q1 BUSINESS Pub Date : 2023-10-23 DOI: 10.1177/1069031x231212414
Konstantinos Poulis
Marketing products/services internationally implies a bold decision; one that has high-cost implications and significant performance consequences: Should we standardize or adapt our marketing strategy across borders? The dilemma is a seminal and, perhaps, the most enduring issue in international marketing scholarship. However, despite the voluminous work, an ontological assumption induces inconclusive conceptualizations and impedes further theoretical advancement. The author contends that a self-contained, atomistic representation of the standardization/adaptation decision is such an impediment. Namely, this work problematizes a portrayal of the decision as if it is taken following a ‘detached’, own judgement of broad environmental contingencies. In turn, the study builds on fit literature and promotes an alternative perspective; one that acknowledges relational imperatives for requisite theorizing. Hence, standardization/adaptation is framed as a co-constituted process towards relational fit with international marketing strategies being contingent on the role of significant ‘others.’
国际营销产品/服务意味着一个大胆的决定;一个具有高成本影响和显著绩效后果的问题:我们是应该标准化还是跨国界调整我们的营销策略?这种困境是国际营销学术研究中一个影响深远、或许也是最持久的问题。然而,尽管大量的工作,一个本体论假设导致不确定的概念化和阻碍进一步的理论进展。作者认为,一个独立的、原子式的标准化/适应决策表示就是这样一个障碍。也就是说,这项工作对决策的描述提出了问题,就好像它是在对广泛的环境突发事件进行“超然”的、自己的判断之后做出的。反过来,该研究建立在合适的文献基础上,并提出了另一种观点;承认必要的理论化的关系必要性的人。因此,标准化/适应被定义为一个共同构成的过程,与国际营销策略的关系契合取决于重要的“他者”的角色。
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引用次数: 0
EXPRESS: Live Streaming Use and International Seller Sales Performance: An Information Economics Perspective EXPRESS:在线直播使用与国际卖家销售业绩:信息经济学视角
2区 管理学 Q1 BUSINESS Pub Date : 2023-10-19 DOI: 10.1177/1069031x231207591
Ye Yu, Jason Lu Jin, Meitong Dong, Kevin Zheng Zhou
Although rapid technological development has resulted in the proliferation of digital platforms, there is limited understanding of these platforms’ roles in international markets. Drawing on the information economics perspective, the authors investigate whether live streaming, as an emerging platform-based function, enables foreign sellers to enhance their sales performance in host markets. Using a unique longitudinal data set from a business-to-customer digital platform in China, the authors find that live streaming use is positively associated with international seller sales performance. This positive effect is stronger when cultural distance is higher. Moreover, the influence becomes stronger when product price is higher, while the effect is weaker for name-brand products than for non-name-brand products. These findings provide rich insights on the role of digitalization to the international marketing literature.
尽管快速的技术发展导致了数字平台的激增,但人们对这些平台在国际市场上的作用的理解有限。利用信息经济学的观点,作者调查了直播作为一种新兴的基于平台的功能,是否能使外国卖家提高他们在东道国市场的销售业绩。通过使用来自中国企业对客户数字平台的独特纵向数据集,作者发现直播的使用与国际卖家的销售业绩呈正相关。文化距离越远,这种积极作用越强。产品价格越高,影响越强,而品牌产品的影响弱于非品牌产品。这些发现为数字化在国际营销文献中的作用提供了丰富的见解。
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引用次数: 0
EXPRESS: An Inquiry into Effective Salesperson Social Media Use in Multinational vs. Local Firms EXPRESS:跨国公司与本地公司销售人员有效使用社交媒体的调查
2区 管理学 Q1 BUSINESS Pub Date : 2023-09-29 DOI: 10.1177/1069031x231207050
Laurianne Schmitt, Rhett Epler, Casenave Eric, Pallud Jessie
Salespeople are increasingly required to navigate an international environment - having international customers or international peers. However, much remains to be learned about how salespeople are utilizing social media in an international context. This multi-method, multi-study design contributes to international sales research by showing how business-to-business (B2B) salespeople use social media whether they are in a multinational or local firm. With a social capital lens, the authors explore the importance of social media in regards to strengthening salespeople’s internal and external connections in an international context. In Study 1, with 131 B2B salespeople, salespeople use social media to develop customer relations (i.e., external connections) to engage in positive publicity and social media advocacy, ultimately leading to sales performance. Specifically, social media advocacy enhances sales performance only for salespeople in multinationals. In Study 2, with twenty-three qualitative interviews, the authors contextualize the findings of Study 1 by comparing social media use amongst salespeople in MNEs and local firms. The basis of the exploration involves internal and external connections with the three dimensions of social capital: structural, relational, and cognitive. The authors demonstrate that internal connections with peers on social media allows for increased knowledge transfer and other benefits.
销售人员越来越需要适应国际环境——拥有国际客户或国际同行。然而,关于销售人员如何在国际背景下利用社交媒体,还有很多需要了解的。这种多方法、多研究的设计有助于国际销售研究,通过展示企业对企业(B2B)销售人员如何使用社交媒体,无论他们是在跨国公司还是在本地公司。通过社会资本的视角,作者探讨了在国际背景下,社交媒体在加强销售人员内部和外部联系方面的重要性。在研究1中,有131名B2B销售人员,销售人员利用社交媒体发展客户关系(即外部联系),进行正面宣传和社交媒体宣传,最终导致销售业绩。具体来说,社会化媒体宣传只对跨国公司的销售人员有提高销售业绩的作用。在研究2中,通过23个定性访谈,作者通过比较跨国公司和本地公司销售人员的社交媒体使用情况,将研究1的发现纳入背景。探索的基础涉及社会资本的三个维度的内部和外部联系:结构、关系和认知。作者证明,在社交媒体上与同行的内部联系可以增加知识转移和其他好处。
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引用次数: 1
EXPRESS: Local Roots and Global Responsibility: Terroir Brands and their Responsible Engagement 《本土根源与全球责任:风土品牌及其责任参与》
2区 管理学 Q1 BUSINESS Pub Date : 2023-09-19 DOI: 10.1177/1069031x231205255
Nathalie Spielmann, Christopher Williams, Ajay K. Kohli
We introduce the construct of terroir branding—distinct from country-of-origin effects and place branding—to explain how, in regions such as Champagne, France (wines), Biella, Italy (wool), and Vuelta Abajo, Cuba (cigars), competing local firms develop global brands while being engaged in responsible actions that influence the brand perceptions in the global marketplace. Terroir brands have three critical features: placial distinctiveness, craftsmanship specificity, and processing traditionalism. Terroir branding integrates firm-owned host brands with a collective regional brand. Drawing on the Resource-Based View (RBV), coopetition theory, and the concept of moral engagement, we identify a virtuous circle of local collective efficacy that supports the location and enables a terroir brand to be seen by global markets as being responsibly sustained. We also identify a vicious circle through moral disengagement that can lead global markets to perceive terroir brands as irresponsibly sustained. We identify hazards such as host-brand strength variability, rival set stability, locational ownership, and competitor concentration. Finally, we highlight the importance of local terroir branding using a broad spectrum of place-based characteristics and identify conditions under which terroir branding benefits an individual brand and the wider collective of brands, while sustaining the location.
我们引入了风土品牌的构建——不同于原产国效应和地方品牌效应——来解释在法国香槟(葡萄酒)、意大利比耶拉(羊毛)和古巴Vuelta Abajo(雪茄)等地区,竞争的当地公司如何在发展全球品牌的同时,采取负责任的行动,影响全球市场上的品牌认知。风土品牌有三个关键特征:地方特色、工艺特色和加工传统主义。风土品牌整合公司拥有的主机品牌与集体区域品牌。利用资源基础观(RBV)、合作理论和道德参与的概念,我们确定了一个当地集体效能的良性循环,它支持该地点,并使风土品牌被全球市场视为负责任的可持续发展。我们还发现,道德脱离会导致恶性循环,导致全球市场认为风土品牌是不负责任的。我们确定了诸如主机品牌强度可变性、竞争对手集稳定性、位置所有权和竞争对手集中等危害。最后,我们强调了当地风土品牌的重要性,利用广泛的基于地点的特征,并确定了风土品牌在保持地点的同时有益于单个品牌和更广泛的品牌集体的条件。
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引用次数: 0
Physical and Digital Privacy: How Developed and Developing Countries Differ in Both Vulnerability and Protection 物理和数字隐私:发达国家和发展中国家在脆弱性和保护方面的差异
2区 管理学 Q1 BUSINESS Pub Date : 2023-09-12 DOI: 10.1177/1069031x231201362
Aaron R. Brough, Bernadette Kamleitner, Kelly D. Martin
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引用次数: 0
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Journal of International Marketing
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