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Artificial intelligence and people management: A critical assessment through the ethical lens 人工智能和人员管理:通过伦理视角的关键评估
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100923
Arup Varma , Cedric Dawkins , Kaushik Chaudhuri

The dramatic increase in the use of Artificial Intelligence (AI) in workplaces around the world has tremendous potential to increase business profitability. While AI has numerous useful applications and can help speed up business processes or transform systems, its use in human resources (HR) processes and systems presents a complex series of ethical considerations that require organizational leaders to tread with caution. In this paper, we argue that as the foremost worker advocates in the firm, HR managers must be ethically sensitive and accountable. They have responsibility to carefully monitor AI programs to ensure that these systems do what they are purported to do and protect the dignity of the worker through transparency regarding the data being collected and privacy regarding its usage. Lastly, the HR manager must closely monitor the fairness and equity impacts of AI such that its use is procedurally and distributivity just.

人工智能(AI)在世界各地工作场所的使用急剧增加,对提高企业盈利能力具有巨大潜力。虽然人工智能有许多有用的应用,可以帮助加快业务流程或改造系统,但它在人力资源流程和系统中的使用提出了一系列复杂的道德考虑,需要组织领导人谨慎行事。在这篇论文中,我们认为,作为公司最重要的员工倡导者,人力资源经理必须在道德上敏感和负责。他们有责任仔细监控人工智能程序,以确保这些系统能够做到他们想要做的事情,并通过收集数据的透明度和使用数据的隐私来保护工人的尊严。最后,人力资源经理必须密切监控人工智能的公平性和公平性影响,使其使用在程序上和分配上都是公正的。
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引用次数: 0
Enhancing leader inclusion while preventing social exclusion in the work group 加强领导包容,同时防止工作群体中的社会排斥
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100902
Lynn M. Shore , Beth G. Chung

Research on inclusion and exclusion at work has grown in recent years, but for the most part has been treated as separate domains. In this paper, we integrate these literatures to build greater understanding of leader inclusion and leader exclusion. Leaders play a critical role in determining group member experiences of inclusion and exclusion through direct treatment of employees, and by serving as a role model (Bandura, 1977). According to social identity theory, when the leader is rewarded by the organization, this signifies that the leader is a prototypical organizational member who exemplifies the set of norms and behaviors most consistent with the organizational ideal (Hogg & van Knippenberg, 2003). We argue that through both social learning and social identity mechanisms, the leader can encourage inclusionary and exclusionary behavior in their work group. We first examine leader inclusion and present the types of behaviors that will aid in creating inclusive team member experiences. By exhibiting these behaviors, a leader can be a role model, an advocate and an ally for building work group inclusion. Next, we present the negative roles of ostracizer and bystander adopted by leaders that indicate support for behaving in an exclusionary manner, which can lead to exclusion among coworkers. We then describe leader remedies for social exclusion. Finally, we discuss the implications of our model and directions for future research.

近年来,对工作中的包容和排斥的研究有所增加,但在很大程度上被视为单独的领域。在本文中,我们整合了这些文献,以更好地理解领导者包容和领导者排斥。领导者通过直接对待员工和充当榜样,在确定团队成员的包容和排斥经历方面发挥着关键作用(Bandura,1977)。根据社会认同理论,当领导者受到组织的奖励时,这意味着领导者是一个典型的组织成员,他体现了一套最符合组织理想的规范和行为(Hogg&;van Knippenberg,2003)。我们认为,通过社会学习和社会认同机制,领导者可以鼓励其工作团队中的包容性和排斥性行为。我们首先考察领导者的包容性,并提出有助于创造包容性团队成员体验的行为类型。通过展示这些行为,领导者可以成为建立工作团队包容性的榜样、倡导者和盟友。接下来,我们介绍了领导者所扮演的排斥者和旁观者的负面角色,这些角色表明他们支持以排斥的方式行事,这可能会导致同事之间的排斥。然后,我们描述了领导者对社会排斥的补救措施。最后,我们讨论了我们的模型的含义和未来研究的方向。
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引用次数: 0
Artificial intelligence (AI)-assisted HRM: Towards an extended strategic framework 人工智能(AI)辅助的人力资源管理:走向扩展的战略框架
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100940
Ashish Malik , Pawan Budhwar , Bahar Ali Kazmi

Artificial intelligence (AI) affects human resource management (HRM), and in so doing, it is transforming the nature of work, workers and workplaces. While AI-assisted HRM is increasingly considered a strategy for improving organizational productivity, the academic literature has not yet offered a strategic framework to guide HR managers in adopting and implementing it. However, existing research in this area offers an opportunity to build such a framework. This systematic review of 67 peer-reviewed articles helps to achieve this objective. We critically examine the organizational and employee-centric outcomes of AI-assisted HRM and develop a strategic framework to guide its practice and future research.

人工智能(AI)影响着人力资源管理(HRM),因此,它正在改变工作、工人和工作场所的性质。虽然人工智能辅助的人力资源管理越来越被认为是提高组织生产力的一种策略,但学术文献尚未提供一个战略框架来指导人力资源经理采用和实施人工智能。然而,该领域的现有研究为构建这样一个框架提供了机会。本文对67篇同行评议文章的系统综述有助于实现这一目标。我们批判性地研究了人工智能辅助人力资源管理的组织和员工为中心的结果,并制定了一个战略框架来指导其实践和未来的研究。
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引用次数: 9
Toward the human – Centered approach. A revised model of individual acceptance of AI 以人为中心的方法。人工智能个体接受度的修正模型
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2021.100856
Manlio Del Giudice , Veronica Scuotto , Beatrice Orlando , Mario Mustilli

The aim of the study is to understand how humans' acceptance of Artificial Intelligences (AIs) affects human resource management (HRM). To this end, we propose an original conceptual framework based on the idea of a sustainable growth driven by the interplay between AI and HRM. Current academic debate is overly concerned by the impact that future AI will have on business and society. One of the central aspects of the conversation is whether or not AI will replace humans in value-added activities. The study remarks that humanoids are an amplificator of human potential, in light of a human-centered approach. In this vein, present work reconceptualizes the tenets of society 5.0 by considering the category of “innovation ventura”, the evolution of the innovative enterprise in the next AI landscape.

该研究的目的是了解人类对人工智能(ai)的接受如何影响人力资源管理(HRM)。为此,我们提出了一个基于人工智能和人力资源管理之间相互作用驱动的可持续增长理念的原始概念框架。目前的学术辩论过于关注未来人工智能对商业和社会的影响。对话的一个核心方面是人工智能是否会在增值活动中取代人类。该研究指出,鉴于以人为本的方法,类人机器人是人类潜能的放大器。在这方面,目前的工作通过考虑“创新企业”的类别,即创新企业在下一个人工智能领域的演变,重新定义了社会5.0的原则。
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引用次数: 37
Taking stock of expatriates’ career success after international assignments: A review and future research agenda 评估外派人员在海外工作后的职业成功:回顾与未来研究议程
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100913
Rodrigo Mello , Vesa Suutari , Michael Dickmann

This systematic literature review explores studies addressing the objective career success and subjective career success of company-assigned and self-initiated expatriates after their long-term international assignments. Expatriate work is defined as high-density work that affects employee learning and career trajectories. We develop a holistic expatriate career success framework exploring the following questions: 1) What individual career impact results from international assignments? 2) What are the antecedents of such career success? and 3) What are the outcomes of assignees’ career success? A previously neglected range of theoretical perspectives, antecedents, and outcomes of expatriate career success is identified. Subsequently, a threefold contribution is made. First, we extend the conceptualization of international work density to unveil the differences between general and global career concepts. Second, we identify promising theories that have not been utilized in expatriation research, emphasizing context-related and learning theories that chime with the specific nature of global careers. Lastly, we suggest an extensive future research agenda.

本系统的文献综述探讨了公司外派和自主外派人员在长期国际外派后的客观职业成功和主观职业成功的研究。外派工作被定义为影响员工学习和职业轨迹的高密度工作。我们开发了一个全面的外派人员职业成功框架,探讨以下问题:1)国际派遣对个人职业的影响是什么?这种事业成功的前提是什么?3)外派员工事业成功的结果是什么?一个以前被忽视的理论视角的范围,前因,以及外籍职业成功的结果被确定。随后,做出了三方面的贡献。首先,我们扩展了国际工作密度的概念,以揭示一般和全球职业概念之间的差异。其次,我们确定了尚未在外派研究中使用的有前途的理论,强调与全球职业的具体性质相一致的情境相关和学习理论。最后,我们提出了一个广泛的未来研究议程。
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引用次数: 13
Antecedents and measures of organizational effectiveness: A systematic review of literature 组织有效性的前提和衡量标准:文献系统综述
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100915
Aastha Dhoopar , Priyanka Sihag , Bindu Gupta

The purpose of this paper is to systematically review the academic literature on organizational effectiveness (OE) through an analysis of 134 contributions. While OE is the most important goal for an organization, research views on this construct are diversified. Over time, the literature has increasingly focused on antecedents, measures, and more diversified approaches to OE. This paper contributes to the OE literature by developing an integrated conceptual model that considers the levels of antecedents (individual, group, and organizational) as well as measures of OE (financial, operational, structural, and attitudinal). Previous research has focused primarily on organizational-level antecedents and non-financial measures of OE. The paper also discusses the barriers hampering the measurement of OE. An agenda for future research is also provided.

本文的目的是通过对134篇论文的分析,对组织有效性的学术文献进行系统的回顾。虽然OE是组织最重要的目标,但关于这一结构的研究观点是多样化的。随着时间的推移,文献越来越多地关注于OE的前因、测量和更多样化的方法。本文通过开发一个综合的概念模型对OE文献做出了贡献,该模型考虑了前置因素(个人、团体和组织)的水平以及OE的测量(财务、运营、结构和态度)。以往的研究主要集中在组织层面的前因和OE的非财务度量上。本文还讨论了影响企业价值计量的障碍。并提出了今后研究的议程。
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引用次数: 3
Unlocking the value of artificial intelligence in human resource management through AI capability framework 通过人工智能能力框架释放人工智能在人力资源管理中的价值
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100899
Soumyadeb Chowdhury , Prasanta Dey , Sian Joel-Edgar , Sudeshna Bhattacharya , Oscar Rodriguez-Espindola , Amelie Abadie , Linh Truong

Artificial Intelligence (AI) is increasingly adopted within Human Resource management (HRM) due to its potential to create value for consumers, employees, and organisations. However, recent studies have found that organisations are yet to experience the anticipated benefits from AI adoption, despite investing time, effort, and resources. The existing studies in HRM have examined the applications of AI, anticipated benefits, and its impact on human workforce and organisations. The aim of this paper is to systematically review the multi-disciplinary literature stemming from International Business, Information Management, Operations Management, General Management and HRM to provide a comprehensive and objective understanding of the organisational resources required to develop AI capability in HRM. Our findings show that organisations need to look beyond technical resources, and put their emphasis on developing non-technical ones such as human skills and competencies, leadership, team co-ordination, organisational culture and innovation mindset, governance strategy, and AI-employee integration strategies, to benefit from AI adoption. Based on these findings, we contribute five research propositions to advance AI scholarship in HRM. Theoretically, we identify the organisational resources necessary to achieve business benefits by proposing the AI capability framework, integrating resource-based view and knowledge-based view theories. From a practitioner’s standpoint, our framework offers a systematic way for the managers to objectively self-assess organisational readiness and develop strategies to adopt and implement AI-enabled practices and processes in HRM.

人工智能(AI)因其为消费者、员工和组织创造价值的潜力而越来越多地被人力资源管理(HRM)所采用。然而,最近的研究发现,尽管投入了时间、精力和资源,但组织尚未体验到人工智能应用带来的预期好处。现有的人力资源管理研究考察了人工智能的应用、预期效益及其对劳动力和组织的影响。本文的目的是系统地回顾来自国际商业、信息管理、运营管理、综合管理和人力资源管理的多学科文献,以全面客观地了解在人力资源管理中发展人工智能能力所需的组织资源。我们的研究结果表明,组织需要超越技术资源,重点发展非技术资源,如人类技能和能力、领导力、团队协调、组织文化和创新思维、治理战略和人工智能员工整合战略,以从人工智能的采用中受益。基于这些发现,我们提出了五个研究命题,以推进人力资源管理中的人工智能学术。从理论上讲,我们通过提出人工智能能力框架,整合基于资源的观点和基于知识的观点理论,确定实现商业利益所需的组织资源。从从业者的角度来看,我们的框架为管理者提供了一种系统的方式,让他们客观地自我评估组织准备情况,并制定策略,在人力资源管理中采用和实施人工智能实践和流程。
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引用次数: 0
A contextual framework for understanding impression management 理解印象管理的语境框架
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100912
Lynn A. McFarland , Jonathan L. Hendricks , William B. Ward

Research on impression management within organizations is extensive and provides valuable insights regarding both impression management motivation and the ways in which impression management is enacted. However, inconsistent findings in the literature limit our ability to confidently glean clear research and practice conclusions. Further, current impression management perspectives are primarily based on face-to-face communication, but technology and world events have changed how we interact within organizations. Our integrative literature review examines the impression management literature, and integrates research from related literatures (organizational citizenship behavior, faking behavior, and computer-human interaction), to identify how context influences impression motivation and construction. Based on this review, we propose that impression motivation is shaped, in part, by the situation's evaluative potential (e.g., public behavior, high stakes), and the nature of the workplace interaction (e.g., anonymity, permanence, verifiability, and synchronicity) moderates the impression motivation-impression construction relationship. We then use the contextual framework to provide a better understanding of past research, stimulate new research, and provide practical recommendations for HR professionals.

对组织内部印象管理的研究是广泛的,并提供了关于印象管理动机和实施印象管理方式的宝贵见解。然而,文献中不一致的发现限制了我们自信地收集明确研究和实践结论的能力。此外,当前的印象管理观点主要基于面对面的交流,但技术和世界事件已经改变了我们在组织内的互动方式。我们的综合文献综述考察了印象管理文献,并整合了相关文献(组织公民行为、伪造行为和计算机与人的互动)的研究,以确定情境如何影响印象动机和构建。基于这一综述,我们提出印象动机在一定程度上是由情境的评估潜力(例如,公共行为、高风险)形成的,而工作场所互动的性质(例如,匿名性、永久性、可验证性和同步性)调节了印象-动机-印象构建关系。然后,我们使用上下文框架来更好地理解过去的研究,激发新的研究,并为人力资源专业人员提供实用的建议。
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引用次数: 0
A systematic literature review on the impact of artificial intelligence on workplace outcomes: A multi-process perspective 关于人工智能对工作场所结果影响的系统文献综述:多流程视角
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2021.100857
Vijay Pereira , Elias Hadjielias , Michael Christofi , Demetris Vrontis

Artificial intelligence (AI) can bring both opportunities and challenges to human resource management (HRM). While scholars have been examining the impact of AI on workplace outcomes more closely over the past two decades, the literature falls short in providing a holistic scholarly review of this body of research. Such a review is needed in order to: (a) guide future research on the effects of AI on the workplace; and (b) help managers make proper use of AI technology to improve workplace and organizational outcomes.

This is the first systematic review to explore the relationship between artificial intelligence and workplace outcomes. Through an exhaustive systematic review and analysis of existing literature, we ultimately examine and cross-relate 60 papers, published in 30 leading international (AJG 3 and 4) journals over a period of 25 years (1995–2020). Our review researches the AI-workplace outcomes nexus by drawing on the major functions of human resource management and the process framework of ‘antecedents, phenomenon, outcomes’ at multiple levels of analysis. We review the sampled articles based on years of publication, theories, methods, and key themes across the ‘antecedents, phenomenon, outcomes’ framework. We provide useful directions for future research by embedding our discussion within HR literature, while we recommend topics drawing on alternative units of analysis and theories that draw on the individual, team, and institutional levels.

人工智能(AI)给人力资源管理带来了机遇和挑战。虽然学者们在过去20年里一直在更密切地研究人工智能对工作场所结果的影响,但这些文献未能对这一研究领域进行全面的学术回顾。需要进行这样的审查,以便:(a)指导未来关于人工智能对工作场所影响的研究;(b)帮助管理人员正确使用人工智能技术来改善工作场所和组织成果。这是首个探讨人工智能与工作场所结果之间关系的系统综述。通过对现有文献的详尽系统回顾和分析,我们最终检查并交叉关联了25年间(1995-2020)在30个主要国际(AJG 3和AJG 4)期刊上发表的60篇论文。我们的综述通过借鉴人力资源管理的主要功能和多层次分析的“前因、现象、结果”流程框架,研究了人工智能与工作场所结果之间的关系。我们根据“前因、现象、结果”框架中的出版年份、理论、方法和关键主题来审查抽样文章。我们通过将我们的讨论嵌入到人力资源文献中,为未来的研究提供了有用的方向,同时我们推荐了基于个人、团队和机构层面的替代分析单元和理论的主题。
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引用次数: 72
The duality of algorithmic management: Toward a research agenda on HRM algorithms, autonomy and value creation 算法管理的二重性:人力资源管理算法、自主性和价值创造的研究议程
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2021.100876
Jeroen Meijerink, Tanya Bondarouk

This study proposes the ‘duality of algorithmic management’ as a conceptual lens to unravel the complex relationship between human resource management (HRM) algorithms, job autonomy and the value to workers who are subject to algorithmic management. Against tendencies to present algorithmic management as having predetermined, undesired consequences (e.g. restriction of job autonomy, poor financial compensation and deteriorating working conditions), our ‘duality of algorithmic management’ perspective offers two amendments to the dominant thinking on HRM algorithms and their outcomes to workers. First, we showcase how algorithmic management simultaneously restrains and enables autonomy and value to workers – with the latter referring to both use (i.e. non-monetary benefits) and exchange value (i.e. monetary benefits) that workers derive from working (under algorithmic management). In doing so, we make the case that the desired consequences of HRM algorithms to workers co-exist alongside the undesired consequences that the literature has mostly reported on. Second, we argue that algorithmic management is shaped by, as much as it shaping, the autonomy and value to workers. We do so by highlighting the ‘recursivity’ of algorithmic management that occurs when software designers and/or self-learning algorithms reinforce or limit worker acts for (re)gaining job autonomy and/or creating value out of HRM algorithms. We conclude this paper with the presentation of avenues for future research into the duality of algorithmic management, which sets the stage for a future line of inquiry into the complex interrelationships among HRM algorithms, job autonomy and value.

本研究提出“算法管理的二元性”作为一个概念透镜,以揭示人力资源管理(HRM)算法、工作自主性和受算法管理的工人价值之间的复杂关系。与将算法管理呈现为具有预定的,不希望的后果(例如限制工作自主权,糟糕的经济补偿和恶化的工作条件)的倾向相反,我们的“算法管理的二元性”视角为人力资源管理算法及其对工人的影响的主导思想提供了两个修正。首先,我们展示了算法管理如何同时约束和实现工人的自主权和价值——后者指的是工人从工作(在算法管理下)中获得的使用(即非货币利益)和交换价值(即货币利益)。在这样做的过程中,我们提出了人力资源管理算法对工人的预期后果与文献大多报道的不期望后果共存的情况。其次,我们认为算法管理不仅塑造了员工的自主性和价值,也塑造了员工的自主性和价值。我们通过强调算法管理的“递归性”来做到这一点,当软件设计师和/或自学算法加强或限制工人的行为(重新)获得工作自主权和/或从人力资源管理算法中创造价值时,算法管理就会出现递归性。在本文的最后,我们提出了未来研究算法管理双重性的途径,这为未来研究人力资源管理算法、工作自主性和价值之间复杂的相互关系奠定了基础。
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引用次数: 24
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Human Resource Management Review
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