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AI-augmented HRM: Antecedents, assimilation and multilevel consequences 人工智能增强的人力资源管理:前因、同化和多层次后果
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2021.100860
Verma Prikshat , Ashish Malik , Pawan Budhwar

The current literature on the use of disruptive innovative technologies, such as artificial intelligence (AI) for human resource management (HRM) function, lacks a theoretical basis for understanding. Further, the adoption and implementation of AI-augmented HRM, which holds promise for delivering several operational, relational and transformational benefits, is at best patchy and incomplete. Integrating the technology, organisation and people (TOP) framework with core elements of the theory of innovation assimilation and its impact on a range of AI-Augmented HRM outcomes, or what we refer to as (HRM(AI)), this paper develops a coherent and integrated theoretical framework of HRM(AI) assimilation. Such a framework is timely as several post-adoption challenges, such as the dark side of processual factors in innovation assimilation and system-level factors, which, if unattended, can lead to the opacity of AI applications, thereby affecting the success of any HRM(AI). Our model proposes several testable future research propositions for advancing scholarship in this area. We conclude with implications for theory and practice.

目前关于将颠覆性创新技术(如人工智能(AI)用于人力资源管理(HRM)功能)的文献缺乏理解的理论基础。此外,人工智能增强的人力资源管理的采用和实施有望带来一些运营、关系和转型方面的好处,但充其量是不完整和不完整的。将技术、组织和人员(TOP)框架与创新同化理论的核心要素及其对一系列人工智能增强的人力资源管理结果的影响(或我们所说的(HRM(AI))相结合,本文开发了一个连贯和集成的人力资源管理(AI)同化理论框架。这样一个框架是及时的,因为一些采用后的挑战,如创新同化过程因素的阴暗面和系统级因素,如果不加以注意,可能导致人工智能应用的不透明,从而影响任何人力资源管理(人工智能)的成功。我们的模型提出了几个可测试的未来研究命题,以推进该领域的学术研究。最后,我们提出了理论和实践的启示。
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引用次数: 29
Taking the emergent in team emergent states seriously: A review and preview 认真对待团队紧急状态中的紧急状态:回顾和预览
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100928
Bård Fyhn, Vidar Schei, Therese E. Sverdrup

Team emergent states are properties that develop during team interactions and describe team members' attitudes and feelings (e.g., cohesion). However, these states' emergent nature has largely been neglected, as most studies do not examine the temporality of team phenomena. We review longitudinal studies on team emergent states and demonstrate that a majority of papers reveal their temporal dynamics but offer no universal patterns as to how such states emerge. The review reveals common variables related to temporal dynamics and highlights the importance of studying the development of team emergent states to enhance our knowledge of their causal directions, antecedents, and outcomes. We suggest that future research should clarify the concept of team emergent states, connect theories to research on temporal dynamics, adopt more qualitative approaches to answer “how” and “why” questions, and improve research designs to study meaningful forms of change. Lastly, we present practical implications for the HR field.

团队突发状态是在团队互动过程中形成的属性,描述了团队成员的态度和感受(例如,凝聚力)。然而,这些状态的涌现性在很大程度上被忽视了,因为大多数研究都没有考察团队现象的时间性。我们回顾了对团队紧急状态的纵向研究,并证明大多数论文揭示了他们的时间动态,但没有提供关于这些状态如何出现的普遍模式。这篇综述揭示了与时间动态相关的常见变量,并强调了研究团队紧急状态发展的重要性,以增强我们对其因果方向、前因和结果的认识。我们建议未来的研究应该澄清团队突发状态的概念,将理论与时间动力学研究联系起来,采用更多定性的方法来回答“如何”和“为什么”的问题,并改进研究设计来研究有意义的变化形式。最后,我们提出了对人力资源领域的实际影响。
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引用次数: 6
Introducing a multi-stakeholder perspective on opacity, transparency and strategies to reduce opacity in algorithm-based human resource management 在基于算法的人力资源管理中,引入多方利益相关者对不透明性、透明度和减少不透明性的策略的看法
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2021.100881
Markus Langer, Cornelius J. König

Artificial Intelligence and algorithmic technologies support or even automate a large variety of human resource management (HRM) activities. This affects a range of stakeholders with different, partially conflicting perspectives on the opacity and transparency of algorithm-based HRM. In this paper, we explain why opacity is a key characteristic of algorithm-based HRM, describe reasons for opaque algorithm-based HRM, and highlight the implications of opacity from the perspective of the main stakeholders involved (users, affected people, deployers, developers, and regulators). We also review strategies to reduce opacity and promote transparency of algorithm-based HRM (technical solutions, education and training, regulation and guidelines), and emphasize that opacity and transparency in algorithm-based HRM can simultaneously have beneficial and detrimental consequences that warrant taking a multi-stakeholder view when considering these consequences. We conclude with a research agenda highlighting stakeholders' interests regarding opacity, strategies to reduce opacity, and consequences of opacity and transparency in algorithm-based HRM.

人工智能和算法技术支持甚至自动化各种各样的人力资源管理(HRM)活动。这影响了一系列利益相关者,他们对基于算法的人力资源管理的不透明性和透明度有着不同的、部分冲突的观点。在本文中,我们解释了为什么不透明是基于算法的人力资源管理的一个关键特征,描述了基于算法的人力资源管理不透明的原因,并从涉及的主要利益相关者(用户、受影响的人、部署者、开发人员和监管机构)的角度强调了不透明的含义。我们还回顾了减少不透明度和提高基于算法的人力资源管理透明度的策略(技术解决方案、教育和培训、监管和指导方针),并强调基于算法的人力资源管理的不透明度和透明度可以同时产生有益和有害的后果,因此在考虑这些后果时需要采取多利益相关者的观点。我们总结了一个研究议程,强调了利益相关者对不透明度的兴趣,减少不透明度的策略,以及基于算法的人力资源管理中不透明度和透明度的后果。
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引用次数: 8
Artificial Intelligence–HRM Interactions and Outcomes: A Systematic Review and Causal Configurational Explanation 人工智能与人力资源管理的互动与结果:系统回顾与因果配置解释
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100893
Shubhabrata Basu , Bishakha Majumdar , Kajari Mukherjee , Surender Munjal , Chandan Palaksha

Artificial intelligence (AI) systems and applications based on them are fast pervading the various functions of an organization. While AI systems enhance organizational performance, thereby catching the attention of the decision makers, they nonetheless pose threats of job losses for human resources. This in turn pose challenges to human resource managers, tasked with governing the AI adoption processes. However, these challenges afford opportunities to critically examine the various facets of AI systems as they interface with human resources. To that end, we systematically review the literature at the intersection of AI and human resource management (HRM). Using the configurational approach, we identify the evolution of different theme based causal configurations in conceptual and empirical research and the outcomes of AI-HRM interaction. We observe incremental mutations in thematic causal configurations as the literature evolves and also provide thematic configuration based explanations to beneficial and reactionary outcomes in the AI-HRM interaction process.

人工智能系统及其应用正在迅速渗透到组织的各种功能中。虽然人工智能系统可以提高组织绩效,从而吸引决策者的注意力,但它们仍然会对人力资源造成失业的威胁。这反过来又给负责管理人工智能采用过程的人力资源经理带来了挑战。然而,这些挑战为批判性地研究人工智能系统与人力资源接口的各个方面提供了机会。为此,我们系统地回顾了人工智能与人力资源管理(HRM)交叉的文献。使用配置方法,我们确定了概念和实证研究中不同主题因果配置的演变以及AI-HRM互动的结果。随着文献的发展,我们观察到主题因果配置的递增突变,并对AI-HRM相互作用过程中的有益和反应结果提供了基于主题配置的解释。
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引用次数: 10
An artificial intelligence algorithmic approach to ethical decision-making in human resource management processes 人力资源管理过程中伦理决策的人工智能算法方法
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100925
Waymond Rodgers , James M. Murray , Abraham Stefanidis , William Y. Degbey , Shlomo Y. Tarba

Management scholars and practitioners have highlighted the importance of ethical dimensions in the selection of strategies. However, to date, there has been little effort aimed at theoretically understanding the ethical positions of individuals/organizations concerning human resource management (HRM) decision-making processes, the selection of specific ethical positions and strategies, or the post-decision accounting for those decisions. To this end, we present a Throughput model framework that describes individuals' decision-making processes in an algorithmic HRM context. The model depicts how perceptions, judgments, and the use of information affect strategy selection, identifying how diverse strategies may be supported by the employment of certain ethical decision-making algorithmic pathways. In focusing on concerns relating to the impact and acceptance of artificial intelligence (AI) integration in HRM, this research draws insights from multidisciplinary theoretical lenses, such as AI-augmented (HRM(AI)) and HRM(AI) assimilation processes, AI-mediated social exchange, and the judgment and choice literature. We highlight the use of algorithmic ethical positions in the adoption of AI for better HRM outcomes in terms of intelligibility and accountability of AI-generated HRM decision-making, which is often underexplored in existing research, and we propose their key role in HRM strategy selection.

管理学者和实践者强调了道德维度在战略选择中的重要性。然而,迄今为止,很少有努力旨在从理论上理解个人/组织在人力资源管理(HRM)决策过程中的道德立场,具体道德立场和战略的选择,或对这些决策的决策后会计。为此,我们提出了一个吞吐量模型框架,描述了算法人力资源管理环境下个人的决策过程。该模型描述了感知、判断和信息的使用如何影响策略选择,确定了如何通过使用某些道德决策算法路径来支持不同的策略。为了关注人工智能(AI)在人力资源管理中的影响和接受程度,本研究从多学科理论视角中获取见解,例如人工智能增强(HRM(AI))和人力资源管理(AI)同化过程、人工智能介导的社会交换以及判断和选择文献。我们强调了在人工智能生成的人力资源管理决策的可理解性和问责性方面,在采用人工智能以获得更好的人力资源管理结果时使用算法伦理立场,这在现有研究中往往未得到充分探索,我们提出了它们在人力资源管理战略选择中的关键作用。
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引用次数: 22
Artificial intelligence and people management: A critical assessment through the ethical lens 人工智能和人员管理:通过伦理视角的关键评估
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100923
Arup Varma , Cedric Dawkins , Kaushik Chaudhuri

The dramatic increase in the use of Artificial Intelligence (AI) in workplaces around the world has tremendous potential to increase business profitability. While AI has numerous useful applications and can help speed up business processes or transform systems, its use in human resources (HR) processes and systems presents a complex series of ethical considerations that require organizational leaders to tread with caution. In this paper, we argue that as the foremost worker advocates in the firm, HR managers must be ethically sensitive and accountable. They have responsibility to carefully monitor AI programs to ensure that these systems do what they are purported to do and protect the dignity of the worker through transparency regarding the data being collected and privacy regarding its usage. Lastly, the HR manager must closely monitor the fairness and equity impacts of AI such that its use is procedurally and distributivity just.

人工智能(AI)在世界各地工作场所的使用急剧增加,对提高企业盈利能力具有巨大潜力。虽然人工智能有许多有用的应用,可以帮助加快业务流程或改造系统,但它在人力资源流程和系统中的使用提出了一系列复杂的道德考虑,需要组织领导人谨慎行事。在这篇论文中,我们认为,作为公司最重要的员工倡导者,人力资源经理必须在道德上敏感和负责。他们有责任仔细监控人工智能程序,以确保这些系统能够做到他们想要做的事情,并通过收集数据的透明度和使用数据的隐私来保护工人的尊严。最后,人力资源经理必须密切监控人工智能的公平性和公平性影响,使其使用在程序上和分配上都是公正的。
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引用次数: 0
Enhancing leader inclusion while preventing social exclusion in the work group 加强领导包容,同时防止工作群体中的社会排斥
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100902
Lynn M. Shore , Beth G. Chung

Research on inclusion and exclusion at work has grown in recent years, but for the most part has been treated as separate domains. In this paper, we integrate these literatures to build greater understanding of leader inclusion and leader exclusion. Leaders play a critical role in determining group member experiences of inclusion and exclusion through direct treatment of employees, and by serving as a role model (Bandura, 1977). According to social identity theory, when the leader is rewarded by the organization, this signifies that the leader is a prototypical organizational member who exemplifies the set of norms and behaviors most consistent with the organizational ideal (Hogg & van Knippenberg, 2003). We argue that through both social learning and social identity mechanisms, the leader can encourage inclusionary and exclusionary behavior in their work group. We first examine leader inclusion and present the types of behaviors that will aid in creating inclusive team member experiences. By exhibiting these behaviors, a leader can be a role model, an advocate and an ally for building work group inclusion. Next, we present the negative roles of ostracizer and bystander adopted by leaders that indicate support for behaving in an exclusionary manner, which can lead to exclusion among coworkers. We then describe leader remedies for social exclusion. Finally, we discuss the implications of our model and directions for future research.

近年来,对工作中的包容和排斥的研究有所增加,但在很大程度上被视为单独的领域。在本文中,我们整合了这些文献,以更好地理解领导者包容和领导者排斥。领导者通过直接对待员工和充当榜样,在确定团队成员的包容和排斥经历方面发挥着关键作用(Bandura,1977)。根据社会认同理论,当领导者受到组织的奖励时,这意味着领导者是一个典型的组织成员,他体现了一套最符合组织理想的规范和行为(Hogg&;van Knippenberg,2003)。我们认为,通过社会学习和社会认同机制,领导者可以鼓励其工作团队中的包容性和排斥性行为。我们首先考察领导者的包容性,并提出有助于创造包容性团队成员体验的行为类型。通过展示这些行为,领导者可以成为建立工作团队包容性的榜样、倡导者和盟友。接下来,我们介绍了领导者所扮演的排斥者和旁观者的负面角色,这些角色表明他们支持以排斥的方式行事,这可能会导致同事之间的排斥。然后,我们描述了领导者对社会排斥的补救措施。最后,我们讨论了我们的模型的含义和未来研究的方向。
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引用次数: 0
Artificial intelligence (AI)-assisted HRM: Towards an extended strategic framework 人工智能(AI)辅助的人力资源管理:走向扩展的战略框架
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100940
Ashish Malik , Pawan Budhwar , Bahar Ali Kazmi

Artificial intelligence (AI) affects human resource management (HRM), and in so doing, it is transforming the nature of work, workers and workplaces. While AI-assisted HRM is increasingly considered a strategy for improving organizational productivity, the academic literature has not yet offered a strategic framework to guide HR managers in adopting and implementing it. However, existing research in this area offers an opportunity to build such a framework. This systematic review of 67 peer-reviewed articles helps to achieve this objective. We critically examine the organizational and employee-centric outcomes of AI-assisted HRM and develop a strategic framework to guide its practice and future research.

人工智能(AI)影响着人力资源管理(HRM),因此,它正在改变工作、工人和工作场所的性质。虽然人工智能辅助的人力资源管理越来越被认为是提高组织生产力的一种策略,但学术文献尚未提供一个战略框架来指导人力资源经理采用和实施人工智能。然而,该领域的现有研究为构建这样一个框架提供了机会。本文对67篇同行评议文章的系统综述有助于实现这一目标。我们批判性地研究了人工智能辅助人力资源管理的组织和员工为中心的结果,并制定了一个战略框架来指导其实践和未来的研究。
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引用次数: 9
Toward the human – Centered approach. A revised model of individual acceptance of AI 以人为中心的方法。人工智能个体接受度的修正模型
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2021.100856
Manlio Del Giudice , Veronica Scuotto , Beatrice Orlando , Mario Mustilli

The aim of the study is to understand how humans' acceptance of Artificial Intelligences (AIs) affects human resource management (HRM). To this end, we propose an original conceptual framework based on the idea of a sustainable growth driven by the interplay between AI and HRM. Current academic debate is overly concerned by the impact that future AI will have on business and society. One of the central aspects of the conversation is whether or not AI will replace humans in value-added activities. The study remarks that humanoids are an amplificator of human potential, in light of a human-centered approach. In this vein, present work reconceptualizes the tenets of society 5.0 by considering the category of “innovation ventura”, the evolution of the innovative enterprise in the next AI landscape.

该研究的目的是了解人类对人工智能(ai)的接受如何影响人力资源管理(HRM)。为此,我们提出了一个基于人工智能和人力资源管理之间相互作用驱动的可持续增长理念的原始概念框架。目前的学术辩论过于关注未来人工智能对商业和社会的影响。对话的一个核心方面是人工智能是否会在增值活动中取代人类。该研究指出,鉴于以人为本的方法,类人机器人是人类潜能的放大器。在这方面,目前的工作通过考虑“创新企业”的类别,即创新企业在下一个人工智能领域的演变,重新定义了社会5.0的原则。
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引用次数: 37
Taking stock of expatriates’ career success after international assignments: A review and future research agenda 评估外派人员在海外工作后的职业成功:回顾与未来研究议程
IF 11.4 1区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-01 DOI: 10.1016/j.hrmr.2022.100913
Rodrigo Mello , Vesa Suutari , Michael Dickmann

This systematic literature review explores studies addressing the objective career success and subjective career success of company-assigned and self-initiated expatriates after their long-term international assignments. Expatriate work is defined as high-density work that affects employee learning and career trajectories. We develop a holistic expatriate career success framework exploring the following questions: 1) What individual career impact results from international assignments? 2) What are the antecedents of such career success? and 3) What are the outcomes of assignees’ career success? A previously neglected range of theoretical perspectives, antecedents, and outcomes of expatriate career success is identified. Subsequently, a threefold contribution is made. First, we extend the conceptualization of international work density to unveil the differences between general and global career concepts. Second, we identify promising theories that have not been utilized in expatriation research, emphasizing context-related and learning theories that chime with the specific nature of global careers. Lastly, we suggest an extensive future research agenda.

本系统的文献综述探讨了公司外派和自主外派人员在长期国际外派后的客观职业成功和主观职业成功的研究。外派工作被定义为影响员工学习和职业轨迹的高密度工作。我们开发了一个全面的外派人员职业成功框架,探讨以下问题:1)国际派遣对个人职业的影响是什么?这种事业成功的前提是什么?3)外派员工事业成功的结果是什么?一个以前被忽视的理论视角的范围,前因,以及外籍职业成功的结果被确定。随后,做出了三方面的贡献。首先,我们扩展了国际工作密度的概念,以揭示一般和全球职业概念之间的差异。其次,我们确定了尚未在外派研究中使用的有前途的理论,强调与全球职业的具体性质相一致的情境相关和学习理论。最后,我们提出了一个广泛的未来研究议程。
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引用次数: 13
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Human Resource Management Review
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