ABSTRACTThis study investigated the determinants of intention to reuse augmented reality (AR) apps. The data were obtained from 439 IKEA Place app users and evaluated using the ‘partial least squares’ (PLS) and ‘fuzzy-set qualitative comparative analysis’ (fsQCA) approaches. PLS findings revealed that AR attributes significantly influence perceived ease of use, perceived usefulness, and confirmation. All the relationships under the technology continuance theory were confirmed except for the impact of perceived usefulness on attitude. Recreational consciousness positively moderates the influence of attitude on reuse intentions. fsQCA approach uncovered seven configurations of variables that result in high reuse intentions and identified satisfaction as a necessary condition. The study contributed to the literature by (i) exploring the drivers of intention to reuse AR Apps, (ii) extending technology continuance theory, (iii) demonstrating the moderating influence of recreational consciousness, and (iv) using the PLS-fsQCA approach. The findings help develop strategies and design AR apps aimed at retaining users.抽象的本研究调查了重用增强现实 (AR) 应用程序意图的决定因素。 数据来自 439 名 IKEA Place 应用程序用户,并使用‘偏最小二乘法’(PLS) 和‘模糊集定性比较分析’(fsQCA) 方法进行评估。 PLS 研究结果表明,AR 属性显着影响感知易用性、感知有用性和确认性。 除感知有用性对态度的影响外,所有‘技术连续性理论’TCT 关系均得到证实。 休闲意识正向调节态度对重用意图的影响。 fsQCA 发现了七种变量配置,这些配置导致了高重用意图,并将满意度确定为必要条件。 该研究通过以下方式对文献做出了贡献:(i) 探索重用 AR 应用程序的意图驱动因素,(ii) 扩展 TCT,(iii) 证明娱乐意识的调节影响,以及 (iv) 使用 PLS-fsQCA 方法。 这些发现对于制定旨在留住用户的策略和设计 AR 应用程序非常有用。KEYWORDS: Augmented realityAR marketingdigital marketingmobile shopping appsonline shoppingintention to reuse关键词: 增强现实; 增强现实营销; 数字营销; 移动购物应用程序; 网上购物重用意向 Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"Reuse intention of augmented reality apps: recreational consciousness as moderator","authors":"Behzad Foroughi, Hathaitip Hongsachart, Shahla Asadi, Mohammad Iranmanesh, Morteza Ghobakhloo, Erfan Babaee Tirkolaee","doi":"10.1080/02642069.2023.2259313","DOIUrl":"https://doi.org/10.1080/02642069.2023.2259313","url":null,"abstract":"ABSTRACTThis study investigated the determinants of intention to reuse augmented reality (AR) apps. The data were obtained from 439 IKEA Place app users and evaluated using the ‘partial least squares’ (PLS) and ‘fuzzy-set qualitative comparative analysis’ (fsQCA) approaches. PLS findings revealed that AR attributes significantly influence perceived ease of use, perceived usefulness, and confirmation. All the relationships under the technology continuance theory were confirmed except for the impact of perceived usefulness on attitude. Recreational consciousness positively moderates the influence of attitude on reuse intentions. fsQCA approach uncovered seven configurations of variables that result in high reuse intentions and identified satisfaction as a necessary condition. The study contributed to the literature by (i) exploring the drivers of intention to reuse AR Apps, (ii) extending technology continuance theory, (iii) demonstrating the moderating influence of recreational consciousness, and (iv) using the PLS-fsQCA approach. The findings help develop strategies and design AR apps aimed at retaining users.抽象的本研究调查了重用增强现实 (AR) 应用程序意图的决定因素。 数据来自 439 名 IKEA Place 应用程序用户,并使用‘偏最小二乘法’(PLS) 和‘模糊集定性比较分析’(fsQCA) 方法进行评估。 PLS 研究结果表明,AR 属性显着影响感知易用性、感知有用性和确认性。 除感知有用性对态度的影响外,所有‘技术连续性理论’TCT 关系均得到证实。 休闲意识正向调节态度对重用意图的影响。 fsQCA 发现了七种变量配置,这些配置导致了高重用意图,并将满意度确定为必要条件。 该研究通过以下方式对文献做出了贡献:(i) 探索重用 AR 应用程序的意图驱动因素,(ii) 扩展 TCT,(iii) 证明娱乐意识的调节影响,以及 (iv) 使用 PLS-fsQCA 方法。 这些发现对于制定旨在留住用户的策略和设计 AR 应用程序非常有用。KEYWORDS: Augmented realityAR marketingdigital marketingmobile shopping appsonline shoppingintention to reuse关键词: 增强现实; 增强现实营销; 数字营销; 移动购物应用程序; 网上购物重用意向 Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"50 10","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135726668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-22DOI: 10.1080/02642069.2023.2270924
Osman M. Karatepe, Emmanuel Twumasi Ampofo, Felicity Asiedu-Appiah, Foster Frempong
ABSTRACTOur paper proposed and tested a research model that examined the interrelationships of abusive supervision, on-the-job embeddedness (JE), affective commitment (AC) to the organization, knowledge sharing (KS), and social community at work using time-lagged data gathered from restaurant workers in Ghana. The findings based on PROCESS macro reveal that on-the JE and AC serially mediate the influence of abusive supervision on KS. The detrimental impact of abusive supervision on AC is stronger among restaurant workers with social community at work at low levels. The indirect negative effect of abusive supervision on KS through AC is stronger when restaurant workers’ social community at work is low. The aforementioned important findings and their implications are discussed.抽象的我們的論文提出並測試了一個研究模型,該模型使用時滯模型來檢驗虐待監督、在職嵌入性(JE)、對組織的情感承諾(AC)、知識共享(KS)和工作中的社交社區之間的相互關係。從加納餐館工作人員收集的數據。基於PROCESS宏觀的研究結果表明,on-JE和AC串聯中介了濫用監督對KS的影響。虐待性監督對 AC 的不利影響在工作社交社區水準較低的餐廳員工中更為嚴重。當餐廳員工在工作中的社交社區較低時,透過 AC 進行的虐待性監督對 KS 的間接負面影響更強。討論了上述重要發現及其影響。KEYWORDS: Abusive supervisionhospitality employeesjob embeddednessknowledge sharingorganizational commitmentsocial community at work關鍵字: 濫用監督旅館業員工工作嵌入知識分享組織承諾工作中的社交社區 AcknowledgementsData used in this study came from part of a larger project. Our study had no patient involvement/was unrelated to experiments on humans and animals. Data collection was organized by the second author. Therefore, approval for this type of a survey-based study from a research and publication ethics board was not required in Ghana or at the university where the second author was employed at the time of data collection.Disclosure statementNo potential conflict of interest was reported by the author(s).
ABSTRACTOur paper proposed and tested a research model that examined the interrelationships of abusive supervision, on-the-job embeddedness (JE), affective commitment (AC) to the organization, knowledge sharing (KS), and social community at work using time-lagged data gathered from restaurant workers in Ghana. The findings based on PROCESS macro reveal that on-the JE and AC serially mediate the influence of abusive supervision on KS. The detrimental impact of abusive supervision on AC is stronger among restaurant workers with social community at work at low levels. The indirect negative effect of abusive supervision on KS through AC is stronger when restaurant workers’ social community at work is low. The aforementioned important findings and their implications are discussed.抽象的我们的论文提出并测试了一个研究模型,该模型使用时滞模型来检验虐待监督、在职嵌入性(JE)、对组织的情感承诺(AC)、知识共享(KS)和工作中的社交社区之间的相互关系。从加纳餐馆工作人员收集的数据。基于PROCESS宏观的研究结果表明,on-JE和AC串联中介了滥用监督对KS的影响。虐待性监督对 AC 的不利影响在工作社交社区水准较低的餐厅员工中更为严重。当餐厅员工在工作中的社交社区较低时,透过 AC 进行的虐待性监督对 KS 的间接负面影响更强。讨论了上述重要发现及其影响。KEYWORDS: Abusive supervisionhospitality employeesjob embeddednessknowledge sharingorganizational commitmentsocial community at work关键字: 滥用监督旅馆业员工工作嵌入知识分享组织承诺工作中的社交社区 AcknowledgementsData used in this study came from part of a larger project. Our study had no patient involvement/was unrelated to experiments on humans and animals. Data collection was organized by the second author. Therefore, approval for this type of a survey-based study from a research and publication ethics board was not required in Ghana or at the university where the second author was employed at the time of data collection.Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"Abusive supervision: serial and moderated mediation effects","authors":"Osman M. Karatepe, Emmanuel Twumasi Ampofo, Felicity Asiedu-Appiah, Foster Frempong","doi":"10.1080/02642069.2023.2270924","DOIUrl":"https://doi.org/10.1080/02642069.2023.2270924","url":null,"abstract":"ABSTRACTOur paper proposed and tested a research model that examined the interrelationships of abusive supervision, on-the-job embeddedness (JE), affective commitment (AC) to the organization, knowledge sharing (KS), and social community at work using time-lagged data gathered from restaurant workers in Ghana. The findings based on PROCESS macro reveal that on-the JE and AC serially mediate the influence of abusive supervision on KS. The detrimental impact of abusive supervision on AC is stronger among restaurant workers with social community at work at low levels. The indirect negative effect of abusive supervision on KS through AC is stronger when restaurant workers’ social community at work is low. The aforementioned important findings and their implications are discussed.抽象的我們的論文提出並測試了一個研究模型,該模型使用時滯模型來檢驗虐待監督、在職嵌入性(JE)、對組織的情感承諾(AC)、知識共享(KS)和工作中的社交社區之間的相互關係。從加納餐館工作人員收集的數據。基於PROCESS宏觀的研究結果表明,on-JE和AC串聯中介了濫用監督對KS的影響。虐待性監督對 AC 的不利影響在工作社交社區水準較低的餐廳員工中更為嚴重。當餐廳員工在工作中的社交社區較低時,透過 AC 進行的虐待性監督對 KS 的間接負面影響更強。討論了上述重要發現及其影響。KEYWORDS: Abusive supervisionhospitality employeesjob embeddednessknowledge sharingorganizational commitmentsocial community at work關鍵字: 濫用監督旅館業員工工作嵌入知識分享組織承諾工作中的社交社區 AcknowledgementsData used in this study came from part of a larger project. Our study had no patient involvement/was unrelated to experiments on humans and animals. Data collection was organized by the second author. Therefore, approval for this type of a survey-based study from a research and publication ethics board was not required in Ghana or at the university where the second author was employed at the time of data collection.Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"21 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135461509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-09DOI: 10.1080/02642069.2023.2261857
Gökhan Kenar, Murat Yeşiltaş
ABSTRACTService-oriented high-performance human resource practices are a very useful tool for ensuring service quality in the hospitality and tourism industry. Based on the social exchange theory, social learning theory, and the human resource management-performance model, this study investigates how and when service-oriented high-performance human resource practices influence positive employee behaviors. The purpose of this study is to investigate the role of service-oriented high-performance human resource practices on proactive work behavior. The study further investigates the mediating role of service orientation and the moderating role of service leadership in this relationship. Data were analyzed using PROCESS macro. The results of the study revealed that service-oriented high-performance human resource practices directly trigger proactive work behavior, and service orientation has a mediating role in this relationship. Furthermore, service leadership has a moderated mediation role in the effect of service-oriented high-performance human resource practices on proactive work behavior through service orientation.摘要以服务为导向的高绩效人力资源实践在酒店和旅游业中确保服务质量方面发挥着重要作用。本研究基于社会交换理论、社会学习理论以及人力资源管理绩效模型,探讨了以服务为导向的高绩效人力资源实践如何影响员工的主动工作行为,并研究了这种影响何时发生。本研究旨在探究服务导向的高绩效人力资源实践在促进主动工作行为中的作用,同时进一步研究了服务取向在这一关系中的中介作用以及服务领导在其中的调节作用。研究数据使用PROCESS 宏进行分析。研究结果表明,以服务为导向的高绩效人力资源实践直接激发了员工的主动工作行为,而服务取向在这一关系中起到了中介作用。此外,服务领导在以服务为导向的高绩效人力资源实践通过服务取向对员工主动工作行为的影响中具有调节中介作用。KEYWORDS: Service-oriented high performance human resource practicesproactive work behaviorservice orientationservice leadership关键词: 以服务为导向的高绩效人力资源实践;主动工作行为;服务取向;服务领导 Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"Service-oriented high performance human resource practices and proactive work behavior: A moderated mediation model","authors":"Gökhan Kenar, Murat Yeşiltaş","doi":"10.1080/02642069.2023.2261857","DOIUrl":"https://doi.org/10.1080/02642069.2023.2261857","url":null,"abstract":"ABSTRACTService-oriented high-performance human resource practices are a very useful tool for ensuring service quality in the hospitality and tourism industry. Based on the social exchange theory, social learning theory, and the human resource management-performance model, this study investigates how and when service-oriented high-performance human resource practices influence positive employee behaviors. The purpose of this study is to investigate the role of service-oriented high-performance human resource practices on proactive work behavior. The study further investigates the mediating role of service orientation and the moderating role of service leadership in this relationship. Data were analyzed using PROCESS macro. The results of the study revealed that service-oriented high-performance human resource practices directly trigger proactive work behavior, and service orientation has a mediating role in this relationship. Furthermore, service leadership has a moderated mediation role in the effect of service-oriented high-performance human resource practices on proactive work behavior through service orientation.摘要以服务为导向的高绩效人力资源实践在酒店和旅游业中确保服务质量方面发挥着重要作用。本研究基于社会交换理论、社会学习理论以及人力资源管理绩效模型,探讨了以服务为导向的高绩效人力资源实践如何影响员工的主动工作行为,并研究了这种影响何时发生。本研究旨在探究服务导向的高绩效人力资源实践在促进主动工作行为中的作用,同时进一步研究了服务取向在这一关系中的中介作用以及服务领导在其中的调节作用。研究数据使用PROCESS 宏进行分析。研究结果表明,以服务为导向的高绩效人力资源实践直接激发了员工的主动工作行为,而服务取向在这一关系中起到了中介作用。此外,服务领导在以服务为导向的高绩效人力资源实践通过服务取向对员工主动工作行为的影响中具有调节中介作用。KEYWORDS: Service-oriented high performance human resource practicesproactive work behaviorservice orientationservice leadership关键词: 以服务为导向的高绩效人力资源实践;主动工作行为;服务取向;服务领导 Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135094287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-28DOI: 10.1080/02642069.2023.2254714
Gagan Deep Sharma, Babak Taheri, Ritika Chopra, Jaya Singh Parihar
ABSTRACTThe relationship between tourism and climate change has been explored and studied for a considerable amount of time. In the past quarter-century, more specialised research has emerged, and most recently, the subject of adaptation has been highlighted as an essential study requirement in tourism and climate change studies. This study offers a comprehensive literature assessment on climate change and tourism to date. We did a Boolean-based search on Scopus and got 703 records, which were then analysed bibliometrically using the bibliometrix package of R. It covers adaptation issues, the characteristics of vulnerability in a tourism setting, and the ramifications of such research for local communities. This study illustrates the difficulties associated with the interdependence of climate change and tourism by presenting the most relevant authors, countries, key terms, and research fields. In addition to descriptive insights into the field, we provide the conceptual framework (keyword analysis and thematic map). In addition to bibliometrically evaluating the publications, we closely reviewed the sample studies to gain a more comprehensive picture of the literature on climate change and tourism. Our evaluation reveals significant knowledge gaps and offers future research and policy objectives. Our study has suggested multiple research avenues for this topic.摘要在旅游研究中,旅游业与气候变化之间的关系已被探讨和研究了相当长时间。 在过去的四分之一世纪中,出现了更为专门的研究,最近,适应问题被强调为旅游和气候变化研究中的一项必不可少的研究要求。 本研究提供了关于气候变化和迄今为止旅游的综合文献评估。 我们对 Scopus 进行了一次基于 Boolean 的搜索,并获得了七百〇三个记录,然后使用R的 bibliometrix 包对这些记录进行了参考分析。 它涵盖了适应问题、旅游环境中的脆弱性特征以及这种研究对当地社区的影响。 本研究通过介绍最相关的作者、国家、关键术语和研究领域,说明与气候变化和旅游业相互依存有关的现代困难。 除了对该领域的描述性见解(作者地图和国家协作),我们还提供概念框架 (关键词分析及专题图). 除了对出版物进行文献评估外,我们还仔细审查了样本研究,以便对气候变化和旅游方面的文献获得更全面的了解。 我们的综合评估揭示了重大知识差距,并提出了未来研究和政策目标。 我们的广泛研究为这一主题提出了多种研究途径。KEYWORDS: Climate changeadaptationtourism experienceintegrative reviewvulnerability关键词: 气候变化适应旅游经验综合审查脆弱性 AcknowledgmentsWe are appreciative of the research infrastructure provided by our universities for allowing us to conduct our research.Disclosure statementNo potential conflict of interest was reported by the author(s).Data availability statementData for this study is available on the Scopus database.Notes1 Excluded Subject Categories: Engineering, Arts and Humanities, Biochemistry, Genetics and Molecular Biology, Chemical Engineering, Chemistry, Computer Science, Decision Sciences, Earth and Planetary Sciences, Economics, Econometrics and Finance, Energy, Engineering, Immunology and Microbiology, Materials Science, Mathematics, Medicine, Neuroscience, Nursing, Pharmacology, Toxicology, and Pharmaceutics, Physics and Astronomy, Psychology, Veterinary, Dentistry, Health Professions
{"title":"Relationship between climate change and tourism: an integrative review","authors":"Gagan Deep Sharma, Babak Taheri, Ritika Chopra, Jaya Singh Parihar","doi":"10.1080/02642069.2023.2254714","DOIUrl":"https://doi.org/10.1080/02642069.2023.2254714","url":null,"abstract":"ABSTRACTThe relationship between tourism and climate change has been explored and studied for a considerable amount of time. In the past quarter-century, more specialised research has emerged, and most recently, the subject of adaptation has been highlighted as an essential study requirement in tourism and climate change studies. This study offers a comprehensive literature assessment on climate change and tourism to date. We did a Boolean-based search on Scopus and got 703 records, which were then analysed bibliometrically using the bibliometrix package of R. It covers adaptation issues, the characteristics of vulnerability in a tourism setting, and the ramifications of such research for local communities. This study illustrates the difficulties associated with the interdependence of climate change and tourism by presenting the most relevant authors, countries, key terms, and research fields. In addition to descriptive insights into the field, we provide the conceptual framework (keyword analysis and thematic map). In addition to bibliometrically evaluating the publications, we closely reviewed the sample studies to gain a more comprehensive picture of the literature on climate change and tourism. Our evaluation reveals significant knowledge gaps and offers future research and policy objectives. Our study has suggested multiple research avenues for this topic.摘要在旅游研究中,旅游业与气候变化之间的关系已被探讨和研究了相当长时间。 在过去的四分之一世纪中,出现了更为专门的研究,最近,适应问题被强调为旅游和气候变化研究中的一项必不可少的研究要求。 本研究提供了关于气候变化和迄今为止旅游的综合文献评估。 我们对 Scopus 进行了一次基于 Boolean 的搜索,并获得了七百〇三个记录,然后使用R的 bibliometrix 包对这些记录进行了参考分析。 它涵盖了适应问题、旅游环境中的脆弱性特征以及这种研究对当地社区的影响。 本研究通过介绍最相关的作者、国家、关键术语和研究领域,说明与气候变化和旅游业相互依存有关的现代困难。 除了对该领域的描述性见解(作者地图和国家协作),我们还提供概念框架 (关键词分析及专题图). 除了对出版物进行文献评估外,我们还仔细审查了样本研究,以便对气候变化和旅游方面的文献获得更全面的了解。 我们的综合评估揭示了重大知识差距,并提出了未来研究和政策目标。 我们的广泛研究为这一主题提出了多种研究途径。KEYWORDS: Climate changeadaptationtourism experienceintegrative reviewvulnerability关键词: 气候变化适应旅游经验综合审查脆弱性 AcknowledgmentsWe are appreciative of the research infrastructure provided by our universities for allowing us to conduct our research.Disclosure statementNo potential conflict of interest was reported by the author(s).Data availability statementData for this study is available on the Scopus database.Notes1 Excluded Subject Categories: Engineering, Arts and Humanities, Biochemistry, Genetics and Molecular Biology, Chemical Engineering, Chemistry, Computer Science, Decision Sciences, Earth and Planetary Sciences, Economics, Econometrics and Finance, Energy, Engineering, Immunology and Microbiology, Materials Science, Mathematics, Medicine, Neuroscience, Nursing, Pharmacology, Toxicology, and Pharmaceutics, Physics and Astronomy, Psychology, Veterinary, Dentistry, Health Professions","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135386057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-27DOI: 10.1080/02642069.2023.2258799
Stanislav Ivanov
ABSTRACTThe paper focuses on the negative aspects of artificial intelligence in higher education such as biases in the datasets and algorithms, plagiarism, factual incorrectness, micromanagement of students and employees, manipulation of behaviour, überveillance, overreliance on AI, lack of or low explainability and transparency of AI’s decisions, loss of skills, and privacy concerns. The paper adopts an operations management perspective and discusses the negative aspects of AI in the various processes in higher education institutions such as enrolment of students, hiring of employees, teaching/learning/assessment, administrative activities, research, socialisation and well-being of students, remuneration, appraisal and wellbeing of employees. Special attention is paid to AI’s impacts on ethics, creativity and critical thinking. Potential solutions to avoid or mitigate the negative impacts of AI, theoretical, managerial and policy implications are discussed as well.摘要本文重点论述了人工智能在高等教育中的负面影响,如数据集和算法中的偏差、抄袭、事实误差、对学生和员工的微观管理、操纵行为、过度监控、过度依赖人工智能、人工智能决策缺乏可解释性或透明度低、技能丧失以及隐私问题。本文从运营管理的角度出发,讨论了人工智能在高等院校招生、员工招聘、教学/学习/评估、行政活动、研究、学生的社会化和福利、员工的薪酬、考核和福利等各个流程中的负面影响。特别关注人工智能对道德、创造力和批判性思维的影响。此外,本文还讨论了避免或减轻人工智能负面影响的潜在解决方案,还讨论了包括理论、管理和政策影响。KEYWORDS: Artificial intelligencehigher educationnegative impactsethicsdecision-making approaches关键词: 人工智能高等教育负面影响伦理决策方法 Disclosure statementNo potential conflict of interest was reported by the author(s).Data availability statementNo data is associated with this research.Permission to reproduce material from other sourcesThe paper uses no material from other sources that requires permission to reproduce.Additional informationFundingThis research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit sectors.
{"title":"The dark side of artificial intelligence in higher education","authors":"Stanislav Ivanov","doi":"10.1080/02642069.2023.2258799","DOIUrl":"https://doi.org/10.1080/02642069.2023.2258799","url":null,"abstract":"ABSTRACTThe paper focuses on the negative aspects of artificial intelligence in higher education such as biases in the datasets and algorithms, plagiarism, factual incorrectness, micromanagement of students and employees, manipulation of behaviour, überveillance, overreliance on AI, lack of or low explainability and transparency of AI’s decisions, loss of skills, and privacy concerns. The paper adopts an operations management perspective and discusses the negative aspects of AI in the various processes in higher education institutions such as enrolment of students, hiring of employees, teaching/learning/assessment, administrative activities, research, socialisation and well-being of students, remuneration, appraisal and wellbeing of employees. Special attention is paid to AI’s impacts on ethics, creativity and critical thinking. Potential solutions to avoid or mitigate the negative impacts of AI, theoretical, managerial and policy implications are discussed as well.摘要本文重点论述了人工智能在高等教育中的负面影响,如数据集和算法中的偏差、抄袭、事实误差、对学生和员工的微观管理、操纵行为、过度监控、过度依赖人工智能、人工智能决策缺乏可解释性或透明度低、技能丧失以及隐私问题。本文从运营管理的角度出发,讨论了人工智能在高等院校招生、员工招聘、教学/学习/评估、行政活动、研究、学生的社会化和福利、员工的薪酬、考核和福利等各个流程中的负面影响。特别关注人工智能对道德、创造力和批判性思维的影响。此外,本文还讨论了避免或减轻人工智能负面影响的潜在解决方案,还讨论了包括理论、管理和政策影响。KEYWORDS: Artificial intelligencehigher educationnegative impactsethicsdecision-making approaches关键词: 人工智能高等教育负面影响伦理决策方法 Disclosure statementNo potential conflict of interest was reported by the author(s).Data availability statementNo data is associated with this research.Permission to reproduce material from other sourcesThe paper uses no material from other sources that requires permission to reproduce.Additional informationFundingThis research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit sectors.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135580141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-21DOI: 10.1080/02642069.2023.2252750
Dogan Gursoy, Lu Lu, Robin Nunkoo, Demi Deng
ABSTRACTAlthough it is still at the inception stage, the Metaverse is likely to revolutionize service marketing and management by disrupting existing business strategies, consumer norms, and marketing practices. However, most of the existing research focuses on the co-creation of metaverstic experiences in terms of interaction, but not on the co-creation of the purchase experience process of the actual products and services. This study proposes a conceptual framework that explains how and why the Metaverse will have significant impacts on creation and delivery of service experiences, the marketing of those experiences, and the co-creation of the purchase experience process through the provision of functional and hedonic benefits to various stakeholders. This study also discusses the potential of Metaverse in mitigating decision risks attributed to uncertainties associated with service experience offerings, information overload, and confusion in the marketing ecosystems and customers’ service experience journey. Since the adoption of the Metaverse will have significant implications for all stakeholders while presenting challenges, implications of the Metaverse and the associated challenges are discussed. This study also provides a research agenda to investigate the possible impacts of the Metaverse on service industries.摘要尽管元宇宙仍处于初期发展阶段,它可能会通过挑战现有的商业策略,消费者规范和营销实践来彻底改变服务营销和管理。 但是,大多数现有的研究都主要集中在以互动为理念实现体验价值共创,而没有考虑从实际产品和服务的购买体验过程(的角度)实现价值共创。 本项研究提出了一个概念框架,旨在解释如何以及为何元宇宙会对1)服务创造和传递,2)对新式体验的营销策略,以及3)通过提供功能和享乐主义的福利的规范为各个利益相关方提供购买体验价值共创产生重要影响。 这项研究还讨论了元宇宙对于降低由市场生态和客户服务体验相关的决策风险,信息过载以及信息混淆方面的潜在能力。 由于在服务体验中采用元宇宙将对所有利益相关者产生重大影响同时带来挑战,本文也对元宇宙对服务行业的意义及其所带来的挑战进行了探讨,并且对未来服务行业提出了一系列的研究议程。KEYWORDS: Metaverseservice industryexperienceinformation searchengagementconfusionservices marketingdecision making关键字: 元宇宙;服务行业;体验;信息搜索;参与;混淆;服务营销;决 Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"Metaverse in services marketing: an overview and future research directions","authors":"Dogan Gursoy, Lu Lu, Robin Nunkoo, Demi Deng","doi":"10.1080/02642069.2023.2252750","DOIUrl":"https://doi.org/10.1080/02642069.2023.2252750","url":null,"abstract":"ABSTRACTAlthough it is still at the inception stage, the Metaverse is likely to revolutionize service marketing and management by disrupting existing business strategies, consumer norms, and marketing practices. However, most of the existing research focuses on the co-creation of metaverstic experiences in terms of interaction, but not on the co-creation of the purchase experience process of the actual products and services. This study proposes a conceptual framework that explains how and why the Metaverse will have significant impacts on creation and delivery of service experiences, the marketing of those experiences, and the co-creation of the purchase experience process through the provision of functional and hedonic benefits to various stakeholders. This study also discusses the potential of Metaverse in mitigating decision risks attributed to uncertainties associated with service experience offerings, information overload, and confusion in the marketing ecosystems and customers’ service experience journey. Since the adoption of the Metaverse will have significant implications for all stakeholders while presenting challenges, implications of the Metaverse and the associated challenges are discussed. This study also provides a research agenda to investigate the possible impacts of the Metaverse on service industries.摘要尽管元宇宙仍处于初期发展阶段,它可能会通过挑战现有的商业策略,消费者规范和营销实践来彻底改变服务营销和管理。 但是,大多数现有的研究都主要集中在以互动为理念实现体验价值共创,而没有考虑从实际产品和服务的购买体验过程(的角度)实现价值共创。 本项研究提出了一个概念框架,旨在解释如何以及为何元宇宙会对1)服务创造和传递,2)对新式体验的营销策略,以及3)通过提供功能和享乐主义的福利的规范为各个利益相关方提供购买体验价值共创产生重要影响。 这项研究还讨论了元宇宙对于降低由市场生态和客户服务体验相关的决策风险,信息过载以及信息混淆方面的潜在能力。 由于在服务体验中采用元宇宙将对所有利益相关者产生重大影响同时带来挑战,本文也对元宇宙对服务行业的意义及其所带来的挑战进行了探讨,并且对未来服务行业提出了一系列的研究议程。KEYWORDS: Metaverseservice industryexperienceinformation searchengagementconfusionservices marketingdecision making关键字: 元宇宙;服务行业;体验;信息搜索;参与;混淆;服务营销;决 Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136129399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-01Epub Date: 2022-02-17DOI: 10.4103/ijem.ijem_338_21
Rakesh Mishra, Subhas K Konar, Adesh Shrivastava, Pradeep Chouksey, Sumit Raj, Amit Agrawal
Cabergoline has long been used in the medical management of prolactin-secreting pituitary adenomas. However, there is contradicting and inadequate evidence on the efficacy of cabergoline in achieving radiological and biochemical remission in prolactinoma. This article presents scoping review of evidence in cabergoline achieving radiological and biochemical remission in cases of prolactinoma. We have used a recommended scoping review methodology to map and summarize existing research evidence and identify knowledge gaps. The review process was conducted according to the PRISMA-ScR guidelines (Preferred Reporting Items for Systematic reviews and Meta-Analyses Extension for Scoping Reviews). The selection of studies was based on the criteria defined. Essential information such as reference details, study characteristics, topics of interest, main findings, and the study author's conclusion are presented in text and tables. With the study selection process, eight publications were finally included-one systematic review and meta-analysis, one RCT, and six primary studies. Cabergoline is effective in achieving biochemical and radiological remission in cases of prolactinoma. We identified several knowledge gaps with the scoping review and directions for future studies. Future studies, including randomized studies, will help address challenging questions associated with the management of prolactinoma.
{"title":"A scoping review to understand the indications, effectiveness, and limitations of cabergoline in radiological and biochemical remission of prolactinomas.","authors":"Rakesh Mishra, Subhas K Konar, Adesh Shrivastava, Pradeep Chouksey, Sumit Raj, Amit Agrawal","doi":"10.4103/ijem.ijem_338_21","DOIUrl":"10.4103/ijem.ijem_338_21","url":null,"abstract":"<p><p>Cabergoline has long been used in the medical management of prolactin-secreting pituitary adenomas. However, there is contradicting and inadequate evidence on the efficacy of cabergoline in achieving radiological and biochemical remission in prolactinoma. This article presents scoping review of evidence in cabergoline achieving radiological and biochemical remission in cases of prolactinoma. We have used a recommended scoping review methodology to map and summarize existing research evidence and identify knowledge gaps. The review process was conducted according to the PRISMA-ScR guidelines (Preferred Reporting Items for Systematic reviews and Meta-Analyses Extension for Scoping Reviews). The selection of studies was based on the criteria defined. Essential information such as reference details, study characteristics, topics of interest, main findings, and the study author's conclusion are presented in text and tables. With the study selection process, eight publications were finally included-one systematic review and meta-analysis, one RCT, and six primary studies. Cabergoline is effective in achieving biochemical and radiological remission in cases of prolactinoma. We identified several knowledge gaps with the scoping review and directions for future studies. Future studies, including randomized studies, will help address challenging questions associated with the management of prolactinoma.</p>","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"14 1","pages":"493-506"},"PeriodicalIF":0.0,"publicationDate":"2021-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8959198/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81334517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-03-27DOI: 10.1080/02642069.2021.1902993
Mary E. Schramm, T. Chowdhury, Myra Odenwaelder, Eunice A. Lisk
ABSTRACT Despite the interest in encouraging patients to participate in their care, knowledge of the relationship between patients’ characteristics and the extent to which they want to participate in their care is limited. Failure to consider preferences may negate the purported benefits of participation. Drawing on Self-Efficacy Theory, our multi-method study addresses this gap in the literature by studying patient preference for a prescribed versus a patient designed wellness program, as a function of individual self-efficacy and health skills, for diabetes and cancer patients. Using an experimental approach, we contribute to Self-Efficacy Theory by finding that disease seriousness impacts the expected interaction between self-efficacy and health skills in wellness program choice. The expected interaction held for diabetes patients but not for cancer patients. Differences between diabetes and cancer patients may reflect the relative psychological distress and the heightened importance of effective treatment that were revealed in patient interviews.
{"title":"Patient participation: the impact of diagnosis and individual characteristics","authors":"Mary E. Schramm, T. Chowdhury, Myra Odenwaelder, Eunice A. Lisk","doi":"10.1080/02642069.2021.1902993","DOIUrl":"https://doi.org/10.1080/02642069.2021.1902993","url":null,"abstract":"ABSTRACT Despite the interest in encouraging patients to participate in their care, knowledge of the relationship between patients’ characteristics and the extent to which they want to participate in their care is limited. Failure to consider preferences may negate the purported benefits of participation. Drawing on Self-Efficacy Theory, our multi-method study addresses this gap in the literature by studying patient preference for a prescribed versus a patient designed wellness program, as a function of individual self-efficacy and health skills, for diabetes and cancer patients. Using an experimental approach, we contribute to Self-Efficacy Theory by finding that disease seriousness impacts the expected interaction between self-efficacy and health skills in wellness program choice. The expected interaction held for diabetes patients but not for cancer patients. Differences between diabetes and cancer patients may reflect the relative psychological distress and the heightened importance of effective treatment that were revealed in patient interviews.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"43 1","pages":"989 - 1009"},"PeriodicalIF":9.4,"publicationDate":"2021-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069.2021.1902993","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59314434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-09-20Print Date: 2019-12-01DOI: 10.3171/2019.7.PEDS19188
David S Hersh, Kenneth Moore, Vincent Nguyen, Lucas Elijovich, Asim F Choudhri, Jorge A Lee-Diaz, Raja B Khan, Brandy Vaughn, Paul Klimo
Objective: Stenoocclusive cerebral vasculopathy is an infrequent delayed complication of ionizing radiation. It has been well described with photon-based radiation therapy but less so following proton-beam radiotherapy. The authors report their recent institutional experience in evaluating and treating children with radiation-induced cerebral vasculopathy.
Methods: Eligible patients were age 21 years or younger who had a history of cranial radiation and subsequently developed vascular narrowing detected by MR arteriography that was significant enough to warrant cerebral angiography, with or without ischemic symptoms. The study period was January 2011 to March 2019.
Results: Thirty-one patients met the study inclusion criteria. Their median age was 12 years, and 18 (58%) were male. Proton-beam radiation therapy was used in 20 patients (64.5%) and photon-based radiation therapy was used in 11 patients (35.5%). Patients were most commonly referred for workup as a result of incidental findings on surveillance tumor imaging (n = 23; 74.2%). Proton-beam patients had a shorter median time from radiotherapy to catheter angiography (24.1 months [IQR 16.8-35.4 months]) than patients who underwent photon-based radiation therapy (48.2 months [IQR 26.6-61.1 months]; p = 0.04). Eighteen hemispheres were revascularized in 15 patients. One surgical patient suffered a contralateral hemispheric infarct 2 weeks after revascularization; no child treated medically (aspirin) has had a stroke to date. The median follow-up duration was 29.2 months (IQR 21.8-54.0 months) from the date of the first catheter angiogram to last clinic visit.
Conclusions: All children who receive cranial radiation therapy from any source, particularly if the parasellar region was involved and the child was young at the time of treatment, require close surveillance for the development of vasculopathy. A structured and detailed evaluation is necessary to determine optimal treatment.
{"title":"Evaluation and treatment of children with radiation-induced cerebral vasculopathy.","authors":"David S Hersh, Kenneth Moore, Vincent Nguyen, Lucas Elijovich, Asim F Choudhri, Jorge A Lee-Diaz, Raja B Khan, Brandy Vaughn, Paul Klimo","doi":"10.3171/2019.7.PEDS19188","DOIUrl":"10.3171/2019.7.PEDS19188","url":null,"abstract":"<p><strong>Objective: </strong>Stenoocclusive cerebral vasculopathy is an infrequent delayed complication of ionizing radiation. It has been well described with photon-based radiation therapy but less so following proton-beam radiotherapy. The authors report their recent institutional experience in evaluating and treating children with radiation-induced cerebral vasculopathy.</p><p><strong>Methods: </strong>Eligible patients were age 21 years or younger who had a history of cranial radiation and subsequently developed vascular narrowing detected by MR arteriography that was significant enough to warrant cerebral angiography, with or without ischemic symptoms. The study period was January 2011 to March 2019.</p><p><strong>Results: </strong>Thirty-one patients met the study inclusion criteria. Their median age was 12 years, and 18 (58%) were male. Proton-beam radiation therapy was used in 20 patients (64.5%) and photon-based radiation therapy was used in 11 patients (35.5%). Patients were most commonly referred for workup as a result of incidental findings on surveillance tumor imaging (n = 23; 74.2%). Proton-beam patients had a shorter median time from radiotherapy to catheter angiography (24.1 months [IQR 16.8-35.4 months]) than patients who underwent photon-based radiation therapy (48.2 months [IQR 26.6-61.1 months]; p = 0.04). Eighteen hemispheres were revascularized in 15 patients. One surgical patient suffered a contralateral hemispheric infarct 2 weeks after revascularization; no child treated medically (aspirin) has had a stroke to date. The median follow-up duration was 29.2 months (IQR 21.8-54.0 months) from the date of the first catheter angiogram to last clinic visit.</p><p><strong>Conclusions: </strong>All children who receive cranial radiation therapy from any source, particularly if the parasellar region was involved and the child was young at the time of treatment, require close surveillance for the development of vasculopathy. A structured and detailed evaluation is necessary to determine optimal treatment.</p>","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"14 1","pages":"680-688"},"PeriodicalIF":2.1,"publicationDate":"2019-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81334493","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-07-02DOI: 10.1080/02642069.2018.1491970
Demet Bagiran Ozseker
ABSTRACT The goal of the present paper is to integrate five types of literature related to the innovation process (i.e. cluster theory, innovation systems, network relations, knowledge management, and innovation types) and apply them to the local tourism destination to build a destination innovation process model with macro and micro perspectives. The suggested models intend to broaden the thinking on destination innovation process for tourism-related agents at the local and national level. The paper undertakes a careful review of the relevant literature before creating the conceptual models. The paper’s novelty and uniqueness lies in suggesting a new conceptual model of addressing how innovation competence of tourism destinations can be developed, and offering insight for tourism-related agents at the local and national level into how to effectively create and manage innovations. Future research should undertake empirical studies to test the integrated models presented in this conceptual paper.
{"title":"Towards a model of destination innovation process: an integrative review","authors":"Demet Bagiran Ozseker","doi":"10.1080/02642069.2018.1491970","DOIUrl":"https://doi.org/10.1080/02642069.2018.1491970","url":null,"abstract":"ABSTRACT The goal of the present paper is to integrate five types of literature related to the innovation process (i.e. cluster theory, innovation systems, network relations, knowledge management, and innovation types) and apply them to the local tourism destination to build a destination innovation process model with macro and micro perspectives. The suggested models intend to broaden the thinking on destination innovation process for tourism-related agents at the local and national level. The paper undertakes a careful review of the relevant literature before creating the conceptual models. The paper’s novelty and uniqueness lies in suggesting a new conceptual model of addressing how innovation competence of tourism destinations can be developed, and offering insight for tourism-related agents at the local and national level into how to effectively create and manage innovations. Future research should undertake empirical studies to test the integrated models presented in this conceptual paper.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"86 1","pages":"206 - 228"},"PeriodicalIF":9.4,"publicationDate":"2018-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069.2018.1491970","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59314390","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}