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How supervisor ostracism affects employee turnover intention: the roles of employee cynicism and job embeddedness 上司排斥如何影响员工离职意向:员工愤世嫉俗和工作嵌入性的作用
IF 3.2 4区 管理学 Q2 MANAGEMENT Pub Date : 2023-12-05 DOI: 10.1108/jmp-05-2023-0271
Chun Cheng
PurposeThis study aims to examine the direct influence of supervisor ostracism on employee turnover intention and the mediating roles of employee cynicism and job embeddedness.Design/methodology/approachSurveys were conducted to collect data in 3 waves, and 211 samples were finally obtained. The hypothesised relationships were tested using hierarchical multiple regression analyses and ProClin bootstrapping.FindingsThe results suggested that supervisor ostracism was positively related to employee turnover intention and that employee cynicism and job embeddedness played mediating roles. The analysis further confirmed that employee cynicism and job embeddedness played serial, double-mediating roles between supervisor ostracism and employee turnover intention.Practical implicationsThis study helps understand the influence of supervisor ostracism on employee turnover intention, mitigating undesirable consequences that lead to employee turnover intention.Originality/valueThis study refines the knowledge on workplace ostracism, explores the impact of supervisor ostracism on employee turnover intention from different perspectives and reveals the relationship between them. It integrated cultural factors in a Chinese context, providing a further reference for local management practices.
目的研究主管排斥对员工离职倾向的直接影响,以及员工犬儒主义和工作嵌入的中介作用。设计/方法学/方法调查分3波收集数据,最终获得211份样本。使用分层多元回归分析和ProClin bootstrapping对假设的关系进行检验。结果表明,主管排斥对员工离职倾向有正向影响,员工玩世不恭和工作嵌入在其中起中介作用。分析进一步证实,员工玩世不恭和工作嵌入在主管排斥与员工离职倾向之间发挥了串行、双中介作用。实践意义本研究有助于理解主管排斥对员工离职倾向的影响,减轻导致员工离职倾向的不良后果。原创性/价值本研究提炼了职场排斥的相关知识,从不同角度探讨了主管排斥对员工离职倾向的影响,并揭示了两者之间的关系。它结合了中国背景下的文化因素,为当地的管理实践提供了进一步的参考。
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引用次数: 0
Co-creating successful mentoring relationships? Investigating mentor and protégé perceptions of dyadic fit and relationship quality 共同创造成功的师徒关系?调查导师和原个体对二元契合度和关系质量的看法
IF 3.2 4区 管理学 Q2 MANAGEMENT Pub Date : 2023-12-05 DOI: 10.1108/jmp-02-2023-0084
Nicole Alonso, Alyssa Marshall, Caitlin Porter, Kurt Kraiger

Purpose

To examine how perceptions of complementary and supplementary fit and relationship quality contribute to successful mentorship co-creation.

Design/methodology/approach

Data were collected via cross-sectional survey of 145 mentor–protégé dyads within institutions of higher education in the USA. Mentors evaluated their perceptions of supplementary and complementary fit and relationship quality with their protégés and vice versa. Additionally, mentors evaluated their protégés’ performance, whereas protégés reported on their own learning. Data were analyzed using the actor–partner interdependence model.

Findings

Results suggest that one's own fit perceptions are most important in predicting one's evaluation of relationship quality. Additionally, for both mentor and protégé, complementary fit and supplementary fit predict evaluations of relationship quality to a similar degree. Finally, each person's perceptions of relationship quality mediated the relationships between their own perceptions of fit and mentor-rated protégé performance, but not the relationships between perceptions of fit and protégé-rated learning.

Originality/value

Research has often studied mentorships from the perspective of one party, which limits our understanding of mentorship co-creation. This study investigates how both parties simultaneously contribute to mentorship success, as indicated by protégé learning and performance. Additionally, the authors clarify the extent to which perceptions of different types of fit are instrumental in co-creating successful mentorships.

目的探讨互补性、补充性契合度和关系质量的感知如何有助于成功的导师共同创造。设计/方法/方法通过对美国高等教育机构内的145名导师-原 个体进行横断面调查收集数据。导师们评价了他们对与其同伴补充性和互补性的契合度和关系质量的看法,反之亦然。此外,导师会评估他们的同伴的表现,而同伴则报告自己的学习情况。使用参与者-合作伙伴相互依赖模型分析数据。研究结果表明,在预测一个人对关系质量的评价时,自己的契合度感知是最重要的。此外,对于导师和原个体而言,互补契合和补充契合对关系质量的预测程度相似。最后,每个人对关系质量的感知介导了他们自己的契合度感知和导师评价的原 加工加工过程绩效之间的关系,但不介导契合度感知和原 加工加工过程学习之间的关系。独创性/价值研究经常从一方的角度来研究师徒关系,这限制了我们对师徒共同创造的理解。本研究探讨双方如何同时对师徒成功做出贡献,如通过proprosam学习和绩效来表明。此外,作者还澄清了对不同类型契合度的感知在多大程度上有助于共同创造成功的导师关系。
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引用次数: 0
When subordinates respond constructively to abusive supervision: the moderating role of performance goal orientation 下属对滥用监管的建设性回应:绩效目标导向的调节作用
IF 3.2 4区 管理学 Q2 MANAGEMENT Pub Date : 2023-11-28 DOI: 10.1108/jmp-03-2022-0111
Haizhen Wang, Li-qun Wei, Ruoyong Zhang

Purpose

Despite the literature on subordinates' destructive responses to abusive leadership, an emerging body of literature proposes that subordinates may react constructively to abusive supervision under certain conditions. The authors contribute to this line of research by proposing and testing the moderating effects of performance-approach and -avoidance goal orientation on the relationship between abusive supervision and task performance, and by testing work effort as a mechanism underlying this moderating effect.

Design/methodology/approach

The study hypotheses were tested in two studies. In Study 1 (field survey, N = 230), the moderation hypotheses were tested. Study 2 (experiment, N = 116) extended Study 1 and examined the mediated moderation model.

Findings

The study empirical evidence from the two studies showed that (1) abusive supervision was more positively related to an employee's task performance when that employee's performance-approach goal orientation was high (vs low), (2) abusive supervision was not more positively related to task performance when performance-avoidance goal orientation was high (vs low) and (3) the employee's work effort mediated the moderating effect of performance-approach goal orientation.

Practical implications

This research suggests that organizations and subordinates should be aware of the positive contextual role of performance-approach goal orientation, which may shape subordinates' subsequent work behavior in response to supervisors' hostility, and should invest more time and effort in reinforcing subordinates' performance-approach goal orientation.

Originality/value

This study has identified a new condition and offers new evidence of the potential functional effect of abusive supervision. Specifically, the study finding of the positive moderating role of performance-approach goal orientation adds to the literature examining when abused subordinates respond constructively to abusive supervision. The study analysis of the mediating effect of work effort further reveals the mechanism of this effect.

尽管有文献研究下属对虐待性领导的破坏性反应,但新出现的文献提出,在某些条件下,下属可能会对虐待性监督做出建设性反应。作者通过提出和测试绩效取向和回避目标取向对滥用监督和任务绩效之间关系的调节作用,以及通过测试工作努力作为这种调节作用的机制,为这一研究方向做出了贡献。设计/方法/方法本研究的假设在两个研究中得到检验。在研究1(实地调查,N = 230)中,我们检验了适度假设。研究2(实验,N = 116)扩展了研究1,检验了中介调节模型。结果两项研究的实证结果表明:(1)当员工的绩效趋近目标取向高(相对较低)时,辱骂性监督与员工的任务绩效之间的正相关关系更显著;(2)当员工的绩效回避目标取向高(相对较低)时,辱骂性监督与任务绩效之间的正相关关系不显著;(3)员工的工作努力在绩效趋近目标取向的调节作用中起中介作用。实践启示本研究提示组织和下属应意识到绩效趋近目标导向的积极情境作用,它可能会影响下属对主管敌意的后续工作行为,并应投入更多的时间和精力来强化下属的绩效趋近目标导向。原创性/价值本研究发现了一种新的情况,并为虐待性监管的潜在功能效应提供了新的证据。具体而言,绩效趋近目标取向的正向调节作用为受虐下属对虐待性监管的建设性反应提供了佐证。通过对工作努力的中介效应的研究分析,进一步揭示了这种效应的作用机制。
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引用次数: 0
True meaning and due duty: examining how and when career calling promotes employee taking charge 真正的意义和应尽的职责:研究职业召唤如何以及何时促进员工负责任
IF 3.2 4区 管理学 Q2 MANAGEMENT Pub Date : 2023-11-27 DOI: 10.1108/jmp-03-2023-0161
Fuqiang Zhao, Hanqiu Zhu, Yun Chen, Longdong Wang
PurposeDrawing on the work as calling theory, the purpose of this study is to explore how and when career calling promotes taking charge by focusing on the mediating effects of work meaningfulness and felt obligation and the moderating role of family-friendly human resource practice (FF-HRP).Design/methodology/approachThe authors collected data from 293 supervisor–employee dyads at three time points in southeastern China. Path analysis and bootstrap method were used for hypothesis testing.FindingsEmployees' perceived career calling positively affected taking charge through work meaningfulness and felt obligation. The positive effects of career calling on work meaningfulness and felt obligation as well as the indirect effect of career calling on taking charge are stronger when employees perceive high levels of FF-HRP.Practical implicationsOrganizational interventions should be designed to enhance employees' sense of calling, and the organization should inspire employees to take charge by awakening their perception of work meaningfulness and obligation. Moreover, FF-HRP should be implemented as a form of organizational support.Originality/valueThis research identifies work meaningfulness and felt obligation as mediators that link career calling to taking charge and reveals the role of FF-HRP in amplifying the positive impact of career calling.
目的本研究以工作即感召理论为基础,通过关注工作意义和感受到的义务的中介效应以及家庭友好型人力资源实践(FF-HRP)的调节作用,探讨职业感召如何以及何时促进负责任。研究结果员工感知到的职业召唤通过工作意义和感觉到的义务对承担责任产生积极影响。当员工感知到高水平的 FF-HRP 时,职业呼唤对工作意义和义务感的积极影响以及职业呼唤对承担责任的间接影响更强。此外,FF-HRP 应作为组织支持的一种形式来实施。原创性/价值这项研究确定了工作的意义和感受到的义务是将职业呼唤与担当联系起来的中介因素,并揭示了 FF-HRP 在扩大职业呼唤的积极影响方面所起的作用。
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引用次数: 0
When commuting becomes a pain: a daily diary study of the effect of commuting stressors on abusive supervision 当通勤成为一种痛苦:关于通勤压力对滥用监督的影响的每日日记研究
IF 3.2 4区 管理学 Q2 MANAGEMENT Pub Date : 2023-11-16 DOI: 10.1108/jmp-07-2022-0371
Yushuai Chen, Neal M. Ashkanasy, Xin Liu, Lijun Wu, An Yang
PurposeStudies of the antecedents of daily abusive supervision have mainly focused on work stressors and family stressors, ignoring the potential importance of commuting stressors that are encountered enroute to work. Based in affective events theory, the authors propose a daily, within-person model to examine how the commuting stressors faced by supervisors affect their propensity to engage in abusive supervision behavior and the mechanisms underlying this effect.Design/methodology/approachUsing experience-sampling methodology, the authors collected data from 49 supervisors in China who responded to two daily surveys for 10 working days.FindingsThe authors found that daily morning commuting anger mediates the link between daily morning commuting stressors and subsequent abusive supervision. The authors also found that trait-displaced aggression moderates this relationship, such that the mediating effect occurs only when supervisors' trait-displaced aggression is high rather than low.Originality/valueThis study enriches the antecedents of daily abusive supervision and extends the commuting literature to the leadership context.
目的对日常辱骂性监督前因的研究主要集中在工作压力源和家庭压力源上,忽略了上班途中遇到的通勤压力源的潜在重要性。基于情感事件理论,作者提出了一个日常的、人内的模型,以研究督导人员所面临的通勤压力如何影响他们实施虐待性督导行为的倾向,以及这种影响的内在机制。研究结果作者发现,每天早上通勤时的愤怒会调节每天早上通勤压力与随后的虐待性督导之间的联系。作者还发现,特质位移攻击性对这种关系起到了调节作用,只有当主管的特质位移攻击性较高而不是较低时,才会产生调节作用。
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引用次数: 0
Null effects of age and gender on worker well-being, work-family conflict and performance while working remotely during the Covid-19 pandemic 在2019冠状病毒病大流行期间,年龄和性别对远程工作时员工幸福感、工作-家庭冲突和绩效的零影响
4区 管理学 Q2 MANAGEMENT Pub Date : 2023-11-14 DOI: 10.1108/jmp-03-2023-0158
Justin Marcus, Eda Aksoy, Oya Inci Bolat, Tamer Bolat
Purpose A growing body of research has suggested that the fallout of the Covid-19 pandemic has disproportionately impacted vulnerable groups such as working women, parents and older adults. Accordingly, and via the lens of social role and identity theories on gender and age at work, the authors examined the intersection of age, gender and potential caregiving responsibilities on worker well-being, work-family conflict and performance while working remotely during the Covid-19 pandemic. Design/methodology/approach In all, 1,174 Turkish job incumbents working from home either full- or part-time responded to a survey measuring self-reported anxiety, depression, stress, work-to-family conflict, family-to-work conflict and performance in the summer of 2020. Findings Despite using Bayesian modeling, good sample variability on age, gender and caregiving responsibilities, data collection timing allowing for the maximization of variance in individual attitudes toward working from home during the pandemic, outcome measures that evidenced excellent reliability and reasonably good data fit, and the inclusion of appropriate covariates and stringent robustness tests, hypothesized effects were overall found to be null. Practical implications The authors suggest that if remote work helps level the playing field, then that is impetus for organizations to further transition into such work arrangements. Originality/value The authors speculate on these counterintuitive results and suggest implications for future research and practice on the confluence of remote work and workplace diversity, including the potential benefits of remote work for women and older adults, the role of cultural values and the use of Bayesian methods to infer support for the null.
越来越多的研究表明,2019冠状病毒病大流行的后果对职业妇女、父母和老年人等弱势群体的影响尤为严重。因此,通过关于工作性别和年龄的社会角色和身份理论,作者研究了年龄、性别和潜在照顾责任在Covid-19大流行期间远程工作时对工人福祉、工作-家庭冲突和绩效的影响。总共有1174名全职或兼职在家工作的土耳其在职人员参与了一项调查,该调查测量了2020年夏季他们自我报告的焦虑、抑郁、压力、工作与家庭冲突、家庭与工作冲突和绩效。尽管使用了贝叶斯模型,年龄、性别和照顾责任方面的样本可变性良好,数据收集时间允许在大流行期间个人对在家工作的态度差异最大化,结果测量证明了极好的可靠性和相当好的数据拟合,并纳入了适当的协变量和严格的稳健性测试,但总体上发现假设的影响是无效的。作者认为,如果远程工作有助于公平竞争,那么这是推动组织进一步过渡到这种工作安排的动力。作者对这些反直觉的结果进行了推测,并提出了对远程工作和工作场所多样性融合的未来研究和实践的影响,包括远程工作对女性和老年人的潜在好处,文化价值观的作用以及使用贝叶斯方法来推断支持null的方法。
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引用次数: 0
From fair supervisor to satisfied employee: a comparative study of six organizational justice mechanisms 从公平主管到满意员工:六种组织公平机制的比较研究
4区 管理学 Q2 MANAGEMENT Pub Date : 2023-11-13 DOI: 10.1108/jmp-10-2022-0566
Mladen Adamovic
Purpose This research paper aims to elucidate why and how a fair supervisor influences an employee's job satisfaction. While various theoretical approaches have been explored and numerous explanatory mechanisms investigated in prior organizational justice research, it is still unclear which explanatory mechanism is the dominant one to explain fairness effects. To address this gap, the author compares six distinct explanatory mechanisms of fairness effects on job satisfaction. Design/methodology/approach The author conducted a three-phase survey study with 309 employees from diverse organizations. The author measured all variables twice to control for stability effects and ensure stable findings. The author combined a path analysis with bootstrapping procedures using Mplus 8.3 software. Findings The influence of supervisor fairness on job satisfaction is primarily transmitted through an employee's negative emotions, a mechanism often examined in previous organizational justice research adopting the moral perspective of fairness. Practical implications Supervisors can increase employees' satisfaction with their jobs by treating them fairly and promoting a fair work environment. To increase the benefits of workplace fairness, supervisors can focus on the intervening mechanisms, such as emotions. Originality/value First, the author provides a fine-grained understanding of why supervisor fairness increases job satisfaction. Second, the author clarifies how the effects of supervisor fairness are transmitted. Third, the author identifies the most critical mediator to explain how supervisor fairness affects job satisfaction.
本研究旨在阐明公平的主管为何及如何影响员工的工作满意度。在以往的组织公平研究中,虽然探索了多种理论途径,研究了多种解释机制,但究竟哪一种解释机制才是公平效应的主导解释机制尚不清楚。为了解决这一差距,作者比较了公平对工作满意度影响的六种不同的解释机制。设计/方法/方法作者对来自不同组织的309名员工进行了三阶段的调查研究。作者对所有变量进行了两次测量,以控制稳定性效应,确保结果稳定。作者使用Mplus 8.3软件将路径分析与引导程序相结合。发现主管公平感对工作满意度的影响主要通过员工的负面情绪来传递,这一机制在以往的组织公正研究中经常采用公平的道德视角来考察。管理者可以通过公平对待员工和促进公平的工作环境来提高员工对工作的满意度。为了增加工作场所公平的好处,管理者可以关注情绪等干预机制。首先,作者提供了一个细致的理解,为什么主管公平增加工作满意度。其次,阐述了监事公平效应的传导机制。第三,作者确定了解释主管公平如何影响工作满意度的最关键的中介。
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引用次数: 0
More haste, less speed: leader bottom-line mentality and employee counter-productive social cyberloafing 欲速则不达:领导者的底线心态和员工适得其反的社交网络闲逛
4区 管理学 Q2 MANAGEMENT Pub Date : 2023-11-07 DOI: 10.1108/jmp-02-2023-0078
Yue Zhou, Peiyi Chen, Qingqing Liu, Tingxi Wang
Purpose The purpose of the study is to explore the relationship between leader bottom-line mentality (BLM) and employee social cyberloafing behavior. Based on social exchange theory, the authors propose that leader BLM will promote employee social cyberloafing behavior via psychological contract breach, especially when employee needs for relatedness is high. Design/methodology/approach To test the hypotheses, the authors conducted a multi-wave, multi-source field study with 185 paired employee–leader dyads at three time points. The hypotheses were tested by Mplus with a bootstrap approach to obtain confidence intervals. Findings The results show that leader BLM has a positive impact on employee social cyberloafing behavior, which is mediated by psychological contract breach. In addition, employee needs for relatedness moderates this process. Specifically, when employees pertain high needs for relatedness, the influence of leader BLM will be stronger. Practical implications This research paper highlights the detrimental influence of leader BLM and provide directions for preventing employee cyberloafing behavior. Originality/value Previous studies have drawn inconsistent conclusions on the effectiveness of leader BLM, such as enhancing task performance and eliciting social undermining. This study further explores the underlying mechanism linking leader BLM to employee social cyberloafing behavior and the boundary conditions. This has subsequently provided practitioners with new perspectives regarding why employees engage in counter-productive social cyberloafing.
目的探讨领导者底线心态(BLM)与员工社交网络游荡行为之间的关系。基于社会交换理论,作者提出领导者行为管理会通过心理契约违约促进员工的社会网络游荡行为,尤其是当员工对关系的需求较高时。为了验证这些假设,作者在三个时间点对185对员工-领导二人组进行了多波、多源的实地研究。采用自举法对假设进行Mplus检验,得到置信区间。研究结果表明,领导行为管理对员工社交网络游荡行为有正向影响,并通过心理契约违约介导。此外,员工对关系的需求调节了这一过程。具体而言,当员工具有较高的相关性需求时,领导者工作绩效管理的影响会更强。本研究强调了领导者工作绩效管理的不利影响,并为防止员工网络闲逛行为提供了指导。在以往的研究中,对于领导者BLM的有效性得出了不一致的结论,如提高任务绩效和引发社会破坏。本研究进一步探讨了领导者工作绩效与员工社交网络游荡行为之间的内在联系机制及其边界条件。这随后为从业人员提供了关于为什么员工从事适得其反的社交网络闲逛的新视角。
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引用次数: 0
Work connectivity behavior after-hours spills over to cyberloafing: the roles of motivation and workaholism 下班后的工作连接行为溢出到网络闲逛:动机和工作狂的角色
4区 管理学 Q2 MANAGEMENT Pub Date : 2023-11-03 DOI: 10.1108/jmp-11-2022-0602
Rong Wang, Zijun Li, Chunyu Bu, Wenbo Zhu
PurposeThe authors investigated how and when work connectivity behavior after-hours (WCBA) spilled over to cyberloafing, considering ego depletion as a mediator and motivations and workaholism as moderators. This paper aims to discuss the aforementioned objective.Design/methodology/approachIn Study 1, 380 employees participated in a scenario experiment with a 2 × 2 between-subjects design. Studies 2 and 3 involved 483 and 406 employees, respectively in two two-wave surveys.FindingsWCBA was indirectly linked to cyberloafing via ego depletion. However, when WCBA was driven by high autonomous and low controlled motivation, it exerted less influence on ego depletion, thus weakening the mediating effect of ego depletion. Moreover, the association between WCBA and ego depletion was not significant among employees accustomed to excessive work. The indirect effect of ego depletion also operated contingently on the level of excessive work.Originality/valueThe findings shed light on the spillover effects of WCBA, suggesting that WCBA may lead to cyberloafing by depleting resources. However, the influence of WCBA on ego depletion is concealed when employees engage in WCBA autonomously or are habituated to excessive work.
目的研究下班后的工作连接行为(WCBA)是如何以及何时溢出到网络闲逛的,认为自我损耗是中介,动机和工作狂是调节因素。本文旨在探讨上述目标。设计/方法/方法在研究1中,380名员工参加了2 × 2受试者间设计的情景实验。研究2和研究3分别对483名和406名员工进行了两波调查。WCBA通过自我损耗与网络闲逛间接相关。而在高自主性、低控制性动机驱动下,WCBA对自我耗竭的影响较小,削弱了自我耗竭的中介作用。此外,在过度工作习惯的员工中,WCBA与自我耗竭之间的关联不显著。自我耗竭的间接影响也会偶然地影响到过度工作的水平。独创性/价值研究结果揭示了网络劳资关系的溢出效应,表明网络劳资关系可能通过消耗资源导致网络闲散。然而,当员工自发地从事WCBA或习惯于过度工作时,WCBA对自我消耗的影响被掩盖了。
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引用次数: 0
The role of coworker exchange in the relationship between coworker incivility and employees' behaviors: the moderating effect of servant leadership 同事交换在同事不礼貌与员工行为关系中的作用:仆人式领导的调节作用
4区 管理学 Q2 MANAGEMENT Pub Date : 2023-11-03 DOI: 10.1108/jmp-08-2022-0397
Cheng-Chen Lin, Szu-Chi Lu, Fong-Yi Lai, Hsiao-Ling Chen
Purpose This study aims to examine the effects of coworker incivility on employees' behaviors using a moderated mediation model that conceptualizes coworker exchange (CWX) as a mediator and servant leadership as a moderator. Design/methodology/approach The data were collected using a multi-temporal research design. The hypotheses were tested on a sample of 1,272 participants using confirmatory factor analysis (CFA), hierarchical regression analysis and moderated path analysis. In addition, supervisor incivility was added as a control variable to partial out the potential influence on employees' behaviors. Findings The results of CFA ensured that all measures had discriminant and convergent validity. In addition, the results of hierarchical regression analysis and moderated path analysis indicated that CWX mediates the relationship between coworker incivility and employees' behaviors. Furthermore, servant leadership exacerbates the negative relationship between coworker incivility and CWX. Practical implications Leaders and practitioners should invest in communication training programs for developing employees' communication skills to avoid incivility. In addition to viewing incivility as inappropriate behavior, leaders and practitioners should understand the meaning beyond those incivilities. Originality/value This study utilized incivility spiral theory to examine how coworker incivility affects employees' behaviors. The mediated path analysis found that CWX mediates the relationship between these variables, which has been ignored by previous research. Furthermore, this study introduced servant leadership as a moderator to account for the “when” in incivility spiral theory, i.e. what kind of social context facilitates or inhibits the influence of coworker incivility on CWX.
本研究旨在探讨同事不文明行为对员工行为的影响,采用一个以同事交换(CWX)为中介,仆人式领导为调节的有调节中介模型。设计/方法/方法采用多时相研究设计收集数据。采用验证性因子分析(CFA)、层次回归分析和调节路径分析对1272名参与者的样本进行了假设检验。此外,还增加了主管不文明行为作为控制变量,以部分排除对员工行为的潜在影响。结果:CFA检验结果保证了所有测量方法具有判别效度和收敛效度。此外,层次回归分析和调节路径分析结果表明,CWX在同事不礼貌与员工行为之间具有中介作用。此外,仆人式领导加剧了同事不礼貌与弃友关系之间的负相关关系。实践启示:领导者和从业者应该投资于沟通培训项目,培养员工的沟通技巧,避免不文明行为。除了将不礼貌视为不恰当的行为外,领导者和实践者还应该理解这些不礼貌行为之外的含义。本研究运用不文明行为螺旋理论考察同事不文明行为对员工行为的影响。中介路径分析发现CWX对这些变量之间的关系起中介作用,这一点在以往的研究中被忽略。此外,本研究引入仆人式领导作为调节因子来解释不礼貌螺旋理论中的“何时”,即什么样的社会环境促进或抑制同事不礼貌对CWX的影响。
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引用次数: 0
期刊
Journal of Managerial Psychology
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