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The Effects of Language Features and Accents on the Arousal of Psychological Reactance and Communication Outcomes 语言特点和口音对唤起心理反应和交流结果的影响
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2024-02-08 DOI: 10.1177/00936502241229883
Doris E. Acheme, Chris Anderson, Claude H. Miller
Guided by psychological reactance theory, we examined the effects of language features on arousing reactance and communication outcomes. Results of a 2 (controllingness; high/low) × 2 (concreteness; concrete/abstract) × 2 (restoration postscript; present/absent) × 3 (accent; Standard American English [SAE]/Indian [non-SAE]/text-based message) between-subjects design ( N = 1,099, studies 1 and 2), revealed high-controlling language increased freedom threat, was perceived as more explicit than low-controlling language. Concrete language was perceived as more demanding of attention, fair, and producing lesser freedom threat than abstract language. Furthermore, restoration postscripts reduced freedom threat and message explicitness, including differences in restoration postscripts for the non-SAE relative to the SAE accent. Compared to the non-SAE accent, the SAE accent was perceived as more fluent and less difficult to understand, yet elicited more anger, more negative cognitions, and was perceived as less competent (Study 2). The implications are discussed vis-à-vis social influence and intergroup communication.
在心理反应理论的指导下,我们研究了语言特点对唤起反应和交流结果的影响。2(控制性;高/低)×2(具体性;具体/抽象)×2(恢复后记;有/无)×3(口音;标准美式英语[SAE]/印度语[非SAE]/基于文本的信息)的被试间设计(N = 1,099, 研究 1 和 2)结果显示,高控制性语言增加了自由威胁,被认为比低控制性语言更明确。与抽象语言相比,具体语言被认为更需要注意、更公平,产生的自由威胁也更小。此外,恢复后语减少了自由威胁和信息的明确性,包括非南非洲英语口音与南非洲英语口音的恢复后语的差异。与非SAE口音相比,SAE口音被认为更流利,更不难理解,但却会引起更多的愤怒、更多的负面认知,并被认为能力较弱(研究2)。本研究讨论了社会影响和群体间交流的意义。
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引用次数: 0
Selective News Avoidance: Consistency and Temporality 选择性回避新闻:一致性和时间性
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2024-01-25 DOI: 10.1177/00936502231221689
Kim Andersen, Adam Shehata, Morten Skovsgaard, J. Strömbäck
Can news avoidance be considered a stable personal “trait,” adhering to a specific group of consistent news avoiders, or is it rather a volatile “state” reflecting temporal variations in audience practices? Based on a five-wave panel survey collected in Sweden during the coronavirus pandemic, we show that selective avoidance of news about the pandemic varies both between persons, representing consistency, and within persons, representing temporality. Drawing on the information utility model, we additionally show that both dimensions are related to audience preferences, specifically news interest, news media trust, and societal concerns. These results illustrate that the practice of selective news avoidance is not restricted to a specific group of people with limited news use but also represents a more fluid audience behavior of adjusting news consumption patterns in response to individual and contextual changes. However, as the correlates of the two dimensions are similar, the results stress the polarizing potential of news avoidance in democracy.
回避新闻是否可以被视为一种稳定的个人 "特质",与特定的新闻回避者群体保持一致,还是说它是一种不稳定的 "状态",反映了受众行为的时间变化?基于冠状病毒大流行期间在瑞典收集的五波面板调查,我们表明,对有关大流行的新闻的选择性回避在人与人之间(代表一致性)和人与人之间(代表时间性)都是不同的。借鉴信息效用模型,我们还表明这两个维度都与受众偏好有关,特别是新闻兴趣、新闻媒体信任和社会关注。这些结果表明,选择性回避新闻的做法并不局限于对新闻使用有限的特定人群,它还代表了一种更多变的受众行为,即根据个人和环境的变化调整新闻消费模式。然而,由于两个维度的相关性相似,研究结果强调了新闻回避在民主中的两极化潜力。
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引用次数: 0
When a Chatbot Disappoints You: Expectancy Violation in Human-Chatbot Interaction in a Social Support Context 当聊天机器人让你失望时:社会支持背景下人类与聊天机器人互动中的期望违规行为
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2024-01-25 DOI: 10.1177/00936502231221669
M. Rheu, Yue (Nancy) Dai, Jingbo Meng, Wei Peng
Although users’ expectations of a chatbot’s performance could greatly shape their interaction experience, they have been underexplored in the context of social support where chatbots are gaining popularity. A 2 × 2 experiment created expectancy violation and confirmation conditions by matching or mismatching a chatbot’s expertise label (expert vs. non-expert) and its interactional contingency (contingent vs. generic feedback to users). Contingent feedback from chatbots was found to have positive effects on participants’ evaluation of the bot and their perceived emotional validation, regardless of the bot’s expertise label. When providing generic feedback to participants, a bot received worse evaluation and induced less emotional validation on participants when it was labeled as an expert, rather than a non-expert, highlighting the detrimental effect of negative expectancy violation than negative expectancy confirmation in interactions with a social support chatbot. Theoretical and practical implications are discussed.
虽然用户对聊天机器人性能的期望会极大地影响他们的交互体验,但在聊天机器人日益流行的社交支持环境中,这种期望还未得到充分探索。一项 2 × 2 实验通过匹配或错配聊天机器人的专业知识标签(专家与非专家)及其互动或然性(向用户提供的或然反馈与一般反馈),创造了违反预期和确认预期的条件。结果发现,无论聊天机器人的专业知识标签如何,聊天机器人的或有反馈都会对参与者对机器人的评价和感知到的情感确认产生积极影响。在向参与者提供一般反馈时,当机器人被贴上专家标签而不是非专家标签时,参与者对机器人的评价更差,获得的情感确认也更少,这突出表明在与社交支持聊天机器人互动时,负面期望违反比负面期望确认更不利。本文还讨论了其理论和实践意义。
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引用次数: 0
Emotional Markers of Disrespect: A Fourth Dimension of Perceived Political Incivility? 不尊重的情感标记:感知到的政治不礼貌的第四个维度?
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2024-01-25 DOI: 10.1177/00936502231221926
Robin Stryker, Bethany A. Conway, Shawn Bauldry, Vasundhara Kaul
Research has investigated emotional responses to perceived political incivility but not whether aspects of emotionality may be perceived as uncivil. When politicians display or evoke anger, they may increase democratic participation; however, because manifesting or evoking some negative emotions suggests disrespect—a central component of extant conceptualizations of political incivility—displaying anger and evoking fear and anger may be perceived as aspects of incivility. We test this using confirmatory factor analysis on a national sample of over 2,000 Americans. We find an overarching construct of perceived political incivility including not only three previously identified dimensions but also a fourth dimension reflecting negative emotions including fear and anger. Despite heterogeneity in perceived incivility, about 70% or more of respondents view behaviors including trolling and intentionally evoking anger and fear as mostly or very uncivil.
有研究调查了人们对感知到的政治不文明行为的情绪反应,但没有调查情绪化的某些方面是否会被认为是不文明的。当政治家表现出或唤起愤怒时,他们可能会增加民主参与;然而,由于表现出或唤起一些负面情绪暗示着不尊重--这是现有政治不文明概念的核心内容--因此表现出愤怒以及唤起恐惧和愤怒可能会被认为是不文明的表现。我们对 2000 多名美国人的全国样本进行了确认性因子分析,对这一观点进行了验证。我们发现,感知到的政治不文明行为的总体结构不仅包括之前确定的三个维度,还包括反映包括恐惧和愤怒在内的负面情绪的第四个维度。尽管受访者感知到的不文明程度存在差异,但约 70% 或更多的受访者认为包括钓饵和故意激起愤怒和恐惧在内的行为大多或非常不文明。
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引用次数: 0
Navigating Multiple Identities for Positive Change Through Organizational Listening 通过组织倾听,驾驭多重身份,实现积极变革
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2024-01-23 DOI: 10.1177/00936502241227380
J. Fu, Dajung Woo, Katherine R. Cooper, Melanie Kwestel
Organizational listening is critical in times of change, especially for organizations that must meet diverse stakeholder interests. Organizations’ views on who they are—whether they are altruistic or self-oriented entities—may shape organizational listening practices in meaningful ways. To explore the undertheorized topic of organizational listening, we conducted a mixed-method sequential explanatory study. Drawing on survey and interview data from 122 U.S. nonprofits, we found an organization’s utilitarian identity for economic value creation is only related to practical motivation to engage in listening, whereas a normative identity for social mission is related to listening motivation, information analysis, and information integration. In addition, we found that organizational listening fully mediates the relationship between organizational identity and organizational change potential and implementation, indicating positive change would most likely occur through soliciting and incorporating stakeholder inputs. These results contribute to theorizing organizational listening and suggest implications for navigating multiple identities in organizational change processes.
在变革时期,组织倾听至关重要,尤其是对于必须满足不同利益相关者利益的组织而言。组织对自身定位的看法--无论是利他主义还是自我导向的实体--都可能以有意义的方式影响组织倾听实践。为了探索组织倾听这一理论不足的话题,我们开展了一项混合方法序列解释性研究。根据对 122 个美国非营利组织的调查和访谈数据,我们发现组织创造经济价值的功利性身份只与参与倾听的实际动机有关,而社会使命的规范性身份则与倾听动机、信息分析和信息整合有关。此外,我们还发现,组织倾听完全调节了组织认同与组织变革潜力和实施之间的关系,表明积极的变革最有可能通过征求和采纳利益相关者的意见而发生。这些结果有助于将组织倾听理论化,并提出了在组织变革过程中驾驭多重身份的意义。
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引用次数: 0
Conflicting Goals When Seeking Support for Mental Health Concerns: Testing a Stigma Support Activation Model 寻求心理健康支持时的目标冲突:测试污名化支持激活模型
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2023-12-07 DOI: 10.1177/00936502231213129
J. Crowley, Andrew C. High, Michael R. Kotowski, Dennis N. McCarty
A stigma support activation model (SSAM) describing how stigma influences support and impression management goals, which in turn shape support seeking message characteristics is proposed. The model was empirically tested with a national sample of people with mental health concerns ( N = 317), who completed an online survey about a recent time they sought support for their mental health. Results were generally consistent with the proposed model, suggesting a paradox of support seeking, where internalized stigma enhances both support and impression management goals, with perceived public stigma moderating the relationship between internalized stigma and support goals. These conflicting goals put constraints on the depth and emotional expressiveness of support seeking messages. Implications of these findings for theory on supportive communication and the management of stigmatized traits are discussed.
提出了一个污名支持激活模型(SSAM),描述污名如何影响支持和印象管理目标,从而形成支持寻求信息特征。该模型在全国范围内对有心理健康问题的人(N = 317)进行了实证检验,这些人完成了一项关于他们最近一次寻求心理健康支持的在线调查。结果与所提出的模型基本一致,表明了寻求支持的悖论,其中内化的耻辱感增强了支持和印象管理目标,而感知到的公共耻辱感调节了内化的耻辱感和支持目标之间的关系。这些相互冲突的目标限制了寻求支持信息的深度和情感表达。这些发现对支持性沟通和污名化特质管理的理论意义进行了讨论。
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引用次数: 0
Racializing Accents: The Impact of Language and Racial Cues on Intergroup Communicative Outcomes 种族化口音:语言和种族线索对群体间交流结果的影响
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2023-12-05 DOI: 10.1177/00936502231215211
Doris E. Acheme, Gretchen Montgomery, Ioana A. Cionea
This study reports the results of an experiment ( N = 502) investigating how speakers are socially categorized based on accent (Standard American English [SAE] or Nigerian) and race (White or Black) separately and concurrently, as well as the intergroup outcomes of such categorizations as mediated by language attitudes (status, solidary, and dynamism). Findings revealed that SAE-accented speakers were evaluated more favorably than Nigerian-accented speakers on status. Status also mediated the relationship between accent and (a) symbolic threat and (b) social distance. Additionally, Black males were rated higher on solidarity and dynamism than White males. Finally, status mediated the combined effect of the speaker’s race and accent on symbolic threat, intergroup anxiety, and social distance. Theoretical and practical implications are discussed.
本研究报告了一项实验(N = 502)的结果,该实验调查了说话者如何根据口音(标准美国英语[SAE]或尼日利亚语)和种族(白人或黑人)分别和同时进行社会分类,以及由语言态度(地位、团结和活力)介导的这种分类的群体间结果。调查结果显示,与尼日利亚口音的人相比,美国口音的人在地位上的评价更有利。地位也介导了口音与(a)象征性威胁和(b)社会距离之间的关系。此外,黑人男性在团结和活力方面的得分高于白人男性。最后,地位在说话人种族和口音对符号威胁、群体间焦虑和社会距离的综合影响中起中介作用。讨论了理论和实践意义。
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引用次数: 0
Tuning Out (Political and Science) News? A Selective Exposure Study of the News Finds Me Perception 屏蔽(政治和科学)新闻?新闻选择性接触研究发现我的观念
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2023-12-05 DOI: 10.1177/00936502231215528
Chris Skurka, Mengqi Liao, Homero Gil de Zúñiga
Individuals harboring perceptions that the “news will find me” (NFM) tend to be less active consuming traditional media, preferring news online and on social media. NFM has also been linked with lower political knowledge and political participation over time. What remains to be seen, however, is whether high-NFM individuals are in fact less likely to expose themselves to news once they do encounter it online. This preregistered study fills this gap in the literature by unobtrusively logging selection behaviors while U.S. adults browsed a mock news website featuring various hard and soft news stories. Consistent with our hypothesizing, NFM was associated with greater exposure to soft news. Additionally, we examined whether genre-specific NFM beliefs would predict less exposure to those news genres. We found support for this hypothesis in the context of science news, but for political news, this relationship depended on the news stories presented.
认为“新闻会找到我”(NFM)的人往往不太积极地消费传统媒体,更喜欢在线和社交媒体上的新闻。随着时间的推移,NFM还与较低的政治知识和政治参与有关。然而,还有待观察的是,高nfm个体是否真的不太可能在网上看到新闻。这项预先注册的研究填补了这一文献空白,在美国成年人浏览一个模拟新闻网站时,不引人注目地记录了选择行为,其中包括各种硬新闻和软新闻故事。与我们的假设一致,NFM与更多的软新闻曝光有关。此外,我们还研究了特定类型的NFM信念是否会减少对这些新闻类型的曝光。我们在科学新闻的背景下发现了对这一假设的支持,但对于政治新闻,这种关系取决于所呈现的新闻故事。
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引用次数: 0
Strategies of Blaming on Social Media: An Experimental Study of Linguistic Framing and Retweetability 社交媒体上的指责策略:语言定格与转推性实验研究
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2023-11-25 DOI: 10.1177/00936502231211363
Sten Hansson, Matteo Fuoli, Ruth Page
This article introduces an original theoretical model for understanding how the linguistic framing of political protest messages influences how blame spreads in social media. Our model of blame retweetability posits that the way in which the basis and focus of blame are linguistically construed affects people’s perception of the strength of criticism in the message and its likelihood to be reposted. Two online experiments provide empirical support for the model. We find that attacks on a person’s character are perceived as more critical than blaming focused on the negative outcomes of their actions, and that negative judgements of social sanction have a greater impact than those of social esteem. The study also uncovers a “retweetability paradox”—in contrast to earlier studies, we find that blame messages that are perceived as more critical are not more likely to be reposted.
本文介绍了一个原创理论模型,用于理解政治抗议信息的语言框架如何影响指责在社交媒体中的传播。我们的 "指责转发性 "模型假定,指责的基础和焦点在语言上的解释方式会影响人们对信息中批评力度的感知以及信息被转发的可能性。两个在线实验为该模型提供了实证支持。我们发现,对一个人性格的攻击比对其行为负面结果的指责更具有批判性,而且对社会制裁的负面评价比对社会尊重的负面评价影响更大。这项研究还发现了一个 "转发悖论"--与之前的研究不同,我们发现那些被认为更具批评性的指责信息并不更容易被转发。
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引用次数: 0
Spillover Effects of COVID-19 News Coverage on Willingness to Participate in Medical Research in a Diverse Sample of US Older Adults COVID-19 新闻报道对美国老年人参与医学研究意愿的溢出效应
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2023-11-19 DOI: 10.1177/00936502231210416
A. Bleakley, Erin K. Maloney, D. Young, Michael Hennessy, John P. Crowley, K. Silk, Jessica B. S. Langbaum
COVID-19 has dominated news coverage since the beginning of the pandemic. The extent to which exposure to such news affected perceptions of medical research and other health issues is not clear, especially among older adults who are more susceptible to infection and experience more COVID-19-related morbidity and mortality. This study uses a two-wave national panel of U.S. adults ages 50 years and older ( n = 1,240) to examine the mechanism through which exposure to source-specific news outlets (e.g., national network broadcasts, CNN, Fox News, MSNBC) affected willingness to participate in medical research for COVID-19 and Alzheimer’s disease (AD), both of which afflicts millions of older adults. We hypothesized that spillover from COVID-19 information exposure influenced potential research participation in AD research through attitudes toward science and COVID-19 misperceptions. Path analysis results provide empirical support for spillover effects which vary by news outlet.
自大流行开始以来,COVID-19 一直是新闻报道的主要内容。目前还不清楚接触此类新闻对医学研究和其他健康问题的看法有多大影响,尤其是在更容易感染并经历更多 COVID-19 相关发病率和死亡率的老年人中。本研究使用一个 50 岁及以上的美国成年人(n = 1,240)的两波全国性面板,研究特定来源的新闻媒体(如全国性网络广播、CNN、福克斯新闻、MSNBC)对参与 COVID-19 和阿尔茨海默病(AD)医学研究意愿的影响机制,这两种疾病都困扰着数百万老年人。我们假设,COVID-19 信息接触的溢出效应会通过对科学的态度和对 COVID-19 的误解影响对 AD 研究的潜在研究参与。路径分析结果为溢出效应提供了实证支持,溢出效应因新闻媒体而异。
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引用次数: 0
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