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When an AI Doctor Gets Personal: The Effects of Social and Medical Individuation in Encounters With Human and AI Doctors 当人工智能医生变得私人化时与人类和人工智能医生接触时社会和医疗个体化的影响
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-08-03 DOI: 10.1177/00936502241263482
Cheng Chen, Mengqi Liao, Joseph B. Walther, S. Shyam Sundar
How do we know when someone knows us? Does it matter whether the knower is a human or a machine? Following the theory of interpersonal knowledge, a between-subjects experiment investigated whether a doctor’s incorporation of individualized knowledge about a patient’s social or medical history enhances doctor-patient relationships in online conversations. Patients in this study conversed with either a human doctor, an AI doctor, or an AI-assisted human doctor. Following previous research, additional factors such as perceptions of effort, relational closeness, privacy intrusiveness, and the provision of privacy control were assessed. Results showed that an AI doctor enhanced patient satisfaction when it employed social individuation messages, which triggered perceptions of increased effort, but only when patients could activate privacy control. Perception of relational closeness with a human doctor and an AI-assisted human doctor did not seem to require social individuation and privacy control. The study concludes with implications for the theory of interpersonal knowledge and AI-mediated communication research, as well as practical implications for improving chatbot medical systems.
我们如何知道别人是否了解我们?了解者是人还是机器重要吗?根据人际知识理论,我们进行了一项主体间实验,研究在在线对话中,医生纳入有关病人社会或病史的个性化知识是否会增进医患关系。在这项研究中,患者分别与人类医生、人工智能医生或人工智能辅助人类医生进行对话。根据以往的研究,还对其他因素进行了评估,如对努力程度的感知、关系亲密程度、隐私侵入性和隐私控制的提供。结果表明,当人工智能医生使用社会个性化信息时,会提高患者的满意度,这也会引发患者对增加努力的感知,但只有当患者可以激活隐私控制时,才会提高满意度。与人类医生和人工智能辅助人类医生的关系亲密感似乎并不需要社会个性化和隐私控制。本研究最后提出了对人际知识理论和人工智能媒介交流研究的启示,以及对改进聊天机器人医疗系统的实际意义。
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引用次数: 0
New Digital Divide Shaped by Algorithm? Evidence from Agent-Based Testing on Douyin’s Health-Related Video Recommendation 算法塑造了新的数字鸿沟?基于代理的豆瓣健康视频推荐测试证据
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-30 DOI: 10.1177/00936502241262056
Wen Shi, Jinhui Li
While recommendation algorithms have significantly empowered human communication process, there is an emerging scholarly and societal concern regarding the potential discrimination inherent in algorithmic decision-making. The present study employs a novel agent-based testing approach to conduct an automated audit of the Douyin algorithm’s recommendations for health-related videos, aiming to investigate its relationship with information inequalities between individuals who are socioeconomically advantaged and disadvantaged. Our findings imply the possible existence of a new digital divide, wherein the algorithm tends to recommend a smaller proportion of authenticated health-related videos on cheap phone models, representing users in low socioeconomic group. Furthermore, this divide was mitigated when both groups demonstrated the same watching strategy for authenticated information. This study implies that recommendation algorithms actively perpetuate and exacerbate discriminatory social structures in reality. We also advocate for increased attention and education among the low socioeconomic group to enhance their health information literacy and understanding of algorithmic mechanisms.
虽然推荐算法极大地增强了人类交流过程的能力,但学术界和社会对算法决策中可能存在的歧视问题也日益关注。本研究采用了一种新颖的基于代理的测试方法,对豆瓣算法推荐的健康相关视频进行自动审核,旨在研究其与社会经济条件优越者和弱势者之间信息不平等的关系。我们的研究结果表明,可能存在一种新的数字鸿沟,即算法倾向于向代表社会经济地位较低群体的廉价手机机型推荐较少比例的经过认证的健康相关视频。此外,当两组用户对认证信息采取相同的观看策略时,这种鸿沟就会得到缓解。这项研究表明,推荐算法在现实中积极地延续和加剧了歧视性的社会结构。我们还提倡加强对社会经济地位较低群体的关注和教育,以提高他们的健康信息素养和对算法机制的理解。
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引用次数: 0
How Moral Reframing Enhances Political Persuasion: The Role of Processing Fluency and Self-Affirmation 道德重构如何增强政治说服力?处理流畅性和自我肯定的作用
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-30 DOI: 10.1177/00936502241263941
Yoo Ji Suh, Hyun Suk Kim
This study examined the psychological mechanisms underlying the persuasive effects of moral reframing—matching message content to recipients’ core moral foundations—by focusing on processing fluency, message processing depth, and self-affirmation as mediators. An online experiment conducted in South Korea demonstrated that, across two policy issues, moral reframing promoted processing fluency and self-affirmation, thereby enhancing the perceived persuasiveness of policy advocacy messages. Furthermore, self-affirmation increased support for policies advocated by the messages. However, the depth of message processing did not differ between participants who read messages aligned with their moral foundations and those exposed to mismatched messages. In sum, the results suggest that moral reframing enhances persuasion by facilitating reflection on positive self-aspects and intuitive processing, rather than by encouraging deeper processing of the messages.
本研究通过将处理流畅度、信息处理深度和自我肯定作为中介,研究了道德重构--将信息内容与接受者的核心道德基础相匹配--所产生的说服效果的心理机制。在韩国进行的一项在线实验表明,在两个政策问题上,道德重构促进了处理的流畅性和自我肯定,从而增强了政策倡导信息的感知说服力。此外,自我肯定增加了对信息所倡导政策的支持。然而,阅读与其道德基础相一致信息的参与者与阅读不匹配信息的参与者在信息处理的深度上并无差异。总之,研究结果表明,道德重构通过促进对积极自我方面的反思和直观处理来增强说服力,而不是通过鼓励对信息进行更深入的处理来增强说服力。
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引用次数: 0
Whose Pants Are on Fire? Journalists Correcting False Claims are Distrusted More Than Journalists Confirming Claims 谁的裤子着火了?纠正错误言论的记者比证实言论的记者更不被信任
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-30 DOI: 10.1177/00936502241262377
Randy Stein, Caroline E. Meyersohn
Do people trust journalists who provide fact-checks? Building upon research on negativity bias, two studies support the hypothesis that people generally trust journalists when they confirm claims as true, but are relatively distrusting of journalists when they correct false claims. In Study 1, participants read a real fact-check that corrected or confirmed a claim about politics or economics. In Study 2, participants read a real report that corrected or confirmed a marketing claim for one of several products. Participants in both studies had higher levels of distrust for journalists providing corrections, perceiving them as more likely to be lying and possessing ulterior motives. This effect held even among corrections consistent with respondents’ prior beliefs (i.e., for claims that participants thought might be false). The results represent a novel reason why people distrust journalists and resist belief correction. We discuss implications for transparency in journalism, and for how journalists frame fact-checks.
人们信任提供事实核查的记者吗?基于对否定性偏差的研究,有两项研究支持这样的假设,即人们通常信任新闻记者,因为他们会确认报道属实,但相对而言,人们不信任新闻记者,因为他们会纠正错误报道。在研究 1 中,参与者阅读了一份真实的事实核查报告,该报告纠正或证实了有关政治或经济的说法。在研究 2 中,参与者阅读了一篇真实报道,该报道纠正或证实了几种产品中某一种产品的营销主张。在这两项研究中,参与者对提供更正的记者的不信任程度都较高,认为他们更有可能撒谎和别有用心。即使是在与受访者之前的想法一致的更正中(即受访者认为可能是虚假的),这种效应也依然存在。这些结果为人们不信任记者并抵制信念修正提供了一个新的原因。我们讨论了这一结果对新闻业透明度以及记者如何进行事实核查的影响。
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引用次数: 0
Relational Maintenance for Separated Latina/o/x/e Immigrant Parents and Their Children: A Focus on Primary Caregivers as Communication Gatekeepers 拉美裔/有色人种/女性移民分居父母及其子女的关系维护:关注作为沟通守门人的主要照顾者
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-26 DOI: 10.1177/00936502241265537
Roselia Mendez Murillo, Jennifer A. Kam
Latina/o/x/e families who experience migration-related separation face the heart-wrenching decision to live apart from each other, often to obtain better life opportunities for the entire family. In these situations, children live in a country separate from one or more parents, while a primary caregiver (e.g., the other parent, a grandmother, an aunt) looks after the children. Utilizing semi-structured interview data with 20 family triads (i.e., separated parent, separated child, primary caregiver) and drawing from the long-distance relational maintenance model (LDRMM), this study explores how primary caregivers help or impede separated parents and children’s relational maintenance, while living apart in two different countries. Prospectively, caregivers were usually tasked with the responsibility of informing the child and helping them understand the upcoming family separation. Introspectively, most primary caregivers facilitated relational maintenance by directly connecting the child with the parent, providing the resources for the two parties to communicate (e.g., cellphone, WIFI), and emphasizing the benefits of the separation. Retrospectively, primary caregivers helped the children understand the separated parents’ return; however, this often came at the expense of the primary caregiver feeling forgotten or overlooked by the child.
拉美女性/男性/女性家庭在经历与移徙有关的分离后,往往为了整个家庭获得更好的生活机会,面临着彼此分离的痛苦决定。在这种情况下,子女与父母一方或多方分开居住,由主要照顾者(如父母另一方、祖母、姑姑)照顾子女。本研究利用对 20 个家庭三方(即分居父母、分居子女、主要照顾者)的半结构式访谈数据,并借鉴远距离关系维护模型(LDRMM),探讨了主要照顾者在分居两个不同国家的情况下,如何帮助或阻碍分居父母和子女的关系维护。展望未来,照顾者的任务通常是告知孩子并帮助他们理解即将到来的家庭分离。回顾过去,大多数主要照顾者通过直接联系孩子与父母、提供双方沟通的资源(如手机、WIFI)以及强调分离的好处来促进关系的维系。回顾过去,主要照顾者帮助孩子理解分居父母的回归;然而,这往往是以主要照顾者感到被孩子遗忘或忽视为代价的。
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引用次数: 0
Reviewer Acknowledgment for 2023 2023 年审稿人致谢
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-25 DOI: 10.1177/00936502241230418
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引用次数: 0
The Impact of Comparative Moral Superiority on Protagonist Appeal 比较道德优越感对主角吸引力的影响
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-24 DOI: 10.1177/00936502241260202
Ron Tamborini, Joshua Baldwin, Sara M. Grady, Melinda Aley, Henry Goble, Matthew Olah, Sujay Prabhu
Four studies examine the appeal of protagonists who are sometimes immoral in real-world (Studies 1 & 2) and fictional (Studies 3 & 4) settings. In both, character appeal is influenced by the combination of moral/immoral behaviors a protagonist performs and their moral/immoral behavior relative to another person’s (i.e., their moral superiority/inferiority). Additionally, Study 2 examines the effect of character behavior (moral/immoral vs. highly self-beneficial) on appeal, finding that if two protagonists are equally immoral, one who elsewise behaves morally at times is more appealing than one who is elsewise self-beneficial. Studies 3 and 4 replicate these findings using a fictional drama and fantasy premise instead of a real-world setting. Findings suggest the effect of characters’ immoral behavior on appeal varies based on the moral behavior of comparison characters regardless of the setting’s fictionality. Discussion considers whether moral superiority alters the likelihood that audiences will emulate an imperfect hero’s immoral actions.
四项研究探讨了在现实世界(研究1和2)和虚构世界(研究3和4)中有时不道德的主人公的吸引力。在这两项研究中,主人公的吸引力受到主人公道德/不道德行为的组合以及他们相对于他人的道德/不道德行为(即他们的道德优越性/劣势)的影响。此外,研究 2 还探讨了角色行为(道德/不道德行为与高度自利行为)对吸引力的影响,结果发现,如果两个主人公同样不道德,那么其中一个有时表现得道德的主人公比另一个表现得自利的主人公更有吸引力。研究 3 和研究 4 采用虚构的戏剧和幻想前提,而不是现实世界的背景,复制了这些研究结果。研究结果表明,人物的不道德行为对吸引力的影响因对比人物的道德行为而异,与背景的虚构性无关。讨论认为,道德优越感是否会改变受众效仿不完美英雄的不道德行为的可能性。
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引用次数: 0
Distinguishing Person-Specific from Situation-Specific Variation in Media Use: A Meta-Analysis 区分媒体使用中的个人特异性和情境特异性差异:元分析
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-23 DOI: 10.1177/00936502241262664
Anna Schnauber-Stockmann, Michael Scharkow, Veronika Karnowski, Teresa K. Naab, Daniela Schlütz, Paul Pressmann
Media use varies between persons (person-specific variation) and within persons (situation-specific variation, that is, the same individual uses media differently across situations). Understanding the relative importance of these two levels of variation in media use is fundamental to theory building as it helps determine whether theories of media use should focus on person- or situation-specific factors. To examine the relative importance of person- versus situation-specific variation in media use, we conducted a meta-analysis of self-reported data from studies using repeated in situ measurement designs (28 studies with 150 media use measures). The results showed that about two-thirds of the variance in media use was situation-specific. This suggests that the situation level is of high relevance for understanding and measuring media use. Theoretically, situation-specific factors are key in explaining whether, how long, and how often individuals use media. Methodologically, our results call for in situ designs repeatedly measuring media use across situations.
不同的人使用媒体的情况各不相同(个人特异性差异),不同的人使用媒体的情况也不尽相同(情境特异性差异,即同一个人在不同情境下使用媒体的情况不同)。了解媒体使用中这两个层面差异的相对重要性对于理论构建至关重要,因为这有助于确定媒体使用理论应侧重于个人因素还是特定情境因素。为了研究个人与特定情境在媒体使用中的差异的相对重要性,我们对采用重复原位测量设计的研究(28 项研究,150 种媒体使用测量方法)中的自我报告数据进行了荟萃分析。结果显示,大约三分之二的媒体使用变异是因情境而异的。这表明,情境水平对于理解和测量媒体使用具有高度相关性。从理论上讲,特定情境因素是解释个人是否使用媒体、使用多长时间以及使用频率的关键。从方法论上讲,我们的研究结果要求进行现场设计,反复测量不同情境下的媒体使用情况。
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引用次数: 0
How Do Personal Opinions Relate to Online Expressions? An Experimental Study Among Muslim Minority Groups in The Netherlands 个人观点与在线表达有何关系?荷兰穆斯林少数民族群体实验研究
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2024-06-25 DOI: 10.1177/00936502241259919
Nick Wuestenenk, Frank van Tubergen, Tobias H. Stark, Naomi Ellemers
There has been much debate about how cultural differences between ethnic groups may affect the cohesion of multicultural societies. Still, we know little about the extent to which cultural differences between groups also materialize into behavioral differences, especially in online settings. To study this, we conducted an experiment in which second-generation Moroccan and Turkish Dutch participants first indicated their personal opinion on sexual liberalism, and then participated in discussions on this topic on an online platform. On the discussion platform, participants were randomly assigned to either a progressive, conservative or mixed online discussion. Overall, we found that the convergence between personal opinions and online expressions was stronger for progressive than for conservative participants. Additionally, conservatives (but not progressives) were less likely to express their personal opinions, and more likely to deviate from their personal opinions, when they were exposed to an incongruent versus congruent online environment.
关于种族群体之间的文化差异会如何影响多元文化社会的凝聚力,人们一直争论不休。然而,对于不同群体之间的文化差异在多大程度上也会转化为行为差异,尤其是在网络环境中,我们却知之甚少。为了研究这个问题,我们进行了一项实验。在实验中,摩洛哥和土耳其裔荷兰第二代参与者首先表明了他们对性自由主义的个人观点,然后参与了在线平台上关于这个话题的讨论。在讨论平台上,参与者被随机分配到进步、保守或混合在线讨论中。总体而言,我们发现进步派参与者的个人观点与网络表达之间的趋同性要强于保守派参与者。此外,当保守派(而非进步派)处于不一致与一致的网络环境中时,他们表达个人观点的可能性较小,而偏离个人观点的可能性较大。
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引用次数: 0
Mutual Influences in Economic Agendas: Assessing Dynamics and Conditionality in Longitudinal Relationships Between Media, Politics, and Public 经济议程中的相互影响:评估媒体、政治和公众之间纵向关系的动态性和条件性
IF 6.2 1区 文学 Q1 Arts and Humanities Pub Date : 2024-06-13 DOI: 10.1177/00936502241261122
Courtney D. Tabor, J. Jonkman, M. Boukes
This study examined agenda-setting relationships across the media, politics, and the public, while accounting for contextual boundaries from 1978 to 2018 in the United States. Our findings indicate that (1) for the overall model, the media and the public influence the prominence of economic concerns on the political agenda, but the political agenda has no agenda-setting power; (2) under a Republican president, the prominence of economic topics in the media and political agendas influence each other, the media and the public agendas influence each other, and the public influences the political agenda; and (3) under a Democrat president, attention paid toward economic topics in the media and political agendas influence each other, as do the political and public agendas. Of particular note for agenda-setting theorists is our finding that the media significantly sets the agenda for the public under a Republican presidential condition and not under other conditions. Additionally, these relationships differ longitudinally; for example, the media responds to economic changes quicker and for more prolonged periods under a Republican than a Democrat. This study advances the agenda-setting theory by presenting novel findings about agenda-setters in action and by demonstrating the unique complexities of modeling longitudinal nonlinear relationships.
本研究考察了1978年至2018年美国媒体、政治和公众之间的议程设置关系,同时考虑了背景界限。我们的研究结果表明:(1) 在整体模型中,媒体和公众会影响经济问题在政治议程中的突出地位,但政治议程没有议程设置权;(2) 在共和党总统执政期间,经济话题在媒体和政治议程中的突出地位会相互影响,媒体和公众议程会相互影响,公众会影响政治议程;(3) 在民主党总统执政期间,媒体和政治议程对经济话题的关注会相互影响,政治议程和公众议程也会相互影响。特别值得议程设置理论者注意的是,我们的研究发现,在共和党总统执政的情况下,媒体为公众设置议程的效果显著,而在其他情况下则不然。此外,这些关系在纵向上也存在差异;例如,与民主党人相比,共和党人执政时媒体对经济变化的反应速度更快,持续时间更长。这项研究提出了有关议程设置者行动的新发现,并展示了建立纵向非线性关系模型的独特复杂性,从而推动了议程设置理论的发展。
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引用次数: 0
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Communication Research
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