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Twenty years of social media marketing: A systematic review, integrative framework, and future research agenda 社交媒体营销二十年:系统回顾、综合框架和未来研究议程
IF 7.5 1区 管理学 Q1 BUSINESS Pub Date : 2023-12-30 DOI: 10.1111/ijmr.12360
Sara Bartoloni, Chiara Ancillai

Social media has been around for 20 years and has profoundly affected the dynamics of interactions between companies and customers. Studies have increasingly focused on how firms effectively use social media in their marketing strategies. However, the literature appears highly fragmented. Scholars have tended to investigate individual facets of social media marketing (SMM) behaviours, adopting a narrow perspective on their antecedents and outcomes. This approach hinders a comprehensive understanding of the overall phenomenon. Against this background, we conducted a systematic literature review (SLR) of 169 articles to develop a causal-chain framework based on inputs, contingency factors, and outputs to illustrate the interrelationships among different research constructs explored so far. This framework contributes to overcoming the isolated perspectives of firms’ SMM that have characterized the extant knowledge, thus offering clarity and an overarching view of SMM in firms. The findings also provide concrete guidance for future research endeavours in this area.

社交媒体出现已有 20 年之久,对企业与客户之间的互动产生了深远影响。越来越多的研究关注企业如何在营销战略中有效利用社交媒体。然而,相关文献似乎非常零散。学者们倾向于研究社交媒体营销(SMM)行为的各个层面,对其前因后果采取狭隘的视角。这种方法阻碍了对整体现象的全面理解。在此背景下,我们对 169 篇文章进行了系统的文献综述(SLR),从而建立了一个基于输入、意外因素和输出的因果链框架,以说明迄今为止所探讨的不同研究构造之间的相互关系。这一框架有助于克服现有知识中关于企业 SMM 的孤立视角,从而为企业 SMM 提供清晰的总体视角。研究结果还为该领域未来的研究工作提供了具体指导。
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引用次数: 0
Different perspectives on engagement, where to from here? A systematic literature review 关于参与的不同观点,何去何从?系统文献综述
IF 7.5 1区 管理学 Q1 BUSINESS Pub Date : 2023-12-29 DOI: 10.1111/ijmr.12361
Hadas Wittenberg, Gabriel Eweje, Nazim Taskin, Darryl Forsyth

Engagement has emerged as a significant focus in contemporary management research, widely acknowledged for its positive impact on wellbeing and performance. However, over 30 years since its introduction, the concept of engagement remains fractured with multiple definitions, ongoing theoretical debates, and inconsistent empirical evidence of practical value. This review addresses the evolving nature of work-related engagement, recognizing the need for fresh perspectives to better understand this complex phenomenon. To facilitate progressing the research agenda beyond current debates, we used a meta-narrative review as a systematic approach for synthesizing our findings and problematizing techniques to generate innovative ideas. Our review identified six distinct groups, each arguing for different conceptualizations of engagement. We illuminated opportunities for further research directions by mapping and challenging dominating narratives. Specifically, our review highlights the need to conduct research outside the predominant positivist/postpositivist perspective. It also identifies a need for additional research to understand how task-level engagement happens through the interplay of individuals and the environment. Our study makes significant conceptual contributions by offering clear boundaries of existing knowledge, an alternative conceptualization of engagement, and a platform for new directions. Contribution to literature review methodology using integrative and generative approaches is also discussed.

参与已成为当代管理研究的一个重要焦点,其对福利和绩效的积极影响已得到广泛认可。然而,"敬业度 "这一概念自提出至今已有 30 余年,但仍存在多种定义、持续的理论争论以及不一致的实用价值经验证据等问题。本综述探讨了与工作相关的敬业度不断演变的本质,认识到需要新的视角来更好地理解这一复杂现象。为了推动研究议程超越当前的争论,我们使用了元叙事综述作为一种系统方法,用于综合我们的发现和问题化技术,以产生创新的想法。我们的综述确定了六个不同的小组,每个小组都主张对参与进行不同的概念化。我们通过描绘和挑战主导叙事,为进一步的研究方向提供了机会。具体而言,我们的综述强调了在主流实证主义/后实证主义视角之外开展研究的必要性。此外,我们还发现需要开展更多研究,以了解任务层面的参与是如何通过个人与环境的相互作用而发生的。我们的研究在概念上做出了重大贡献,为现有知识提供了清晰的界限,为参与提供了另一种概念,并为新的研究方向提供了平台。我们还讨论了使用整合和生成方法对文献综述方法的贡献。
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引用次数: 0
Rethinking value in public management 重新思考公共管理的价值
IF 7.5 1区 管理学 Q1 BUSINESS Pub Date : 2023-12-05 DOI: 10.1111/ijmr.12358
Tobias Berggren Jensen, Susanne Boch Waldorff, Martin Kornberger

With the ascent of the concept of public value, the theory and practice of administration have shifted from a focus on management, effectiveness and efficiency (as espoused in New Public Management) towards an agenda of public value creation. This has resulted in a large, heterogenous number of scholarly publications on public value. In this paper, we review this important body of work from the period 1994 to 2019, discuss it critically and propose a few avenues for future research – especially in terms of conceptualizing public value. We do so by using a mixed-methods approach, incorporating semantic-network analysis, which allows a comprehensive quantitative and qualitative analysis of the field of public value. In this article we show in great detail how the literature on public value has evolved and is configured, categorize how value is defined and measured within the literature, introduce a novel mixed-methods approach for literature reviews, and provide three conceptual contributions including (1) digitalization in public value theory can expand our understanding of citizens, (2) public value is more than just public, and (3) visualizing public value through controversy maps. Finally, we provide suggestions for further research.

随着公共价值概念的兴起,行政管理的理论和实践已经从关注管理、有效性和效率(如《新公共管理》所主张的)转向关注公共价值的创造。这就产生了大量关于公共价值的学术出版物。在本文中,我们回顾了1994年至2019年期间的这一重要工作,对其进行了批判性讨论,并提出了未来研究的一些途径-特别是在概念化公共价值方面。我们采用混合方法,结合语义网络分析,对公共价值领域进行全面的定量和定性分析。在本文中,我们非常详细地展示了关于公共价值的文献是如何演变和配置的,对文献中价值的定义和测量进行了分类,介绍了一种新的混合方法来进行文献综述,并提供了三个概念性的贡献,包括:(1)公共价值理论的数字化可以扩展我们对公民的理解,(2)公共价值不仅仅是公共的,(3)通过争议地图将公共价值可视化。最后,提出了进一步研究的建议。
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引用次数: 0
‘Social compliance decoupling cascades’ in global supply chains: A review of the implementation of labour codes 全球供应链中的“社会责任脱钩级联”:对劳工法规实施的审查
IF 7.5 1区 管理学 Q1 BUSINESS Pub Date : 2023-11-28 DOI: 10.1111/ijmr.12357
Yinyin Cao, Mevan Jayasinghe

Across global supply chains, buyers enforce labour codes as a primary mechanism for ensuring suppliers’ social compliance with international labour standards and rights for workers in supplier facilities. Yet researchers have long documented empirical evidence of the inconsistent, weak implementation of labour codes. Therefore, the effective use of this social compliance mechanism requires examining what causes supply chain actors to exhibit failures in substantively implementing labour codes, or ‘social compliance decoupling’. We conducted the first systematic review of all available empirical evidence, both qualitative and quantitative, on the implementation of labour codes by actors at different stages of the supply chain, to identify and catalogue the root causes of social compliance decoupling. By integrating our findings, we propose a conceptual framework on ‘social compliance decoupling cascades’ that illustrates the causes of social compliance decoupling by supply chain actors at different stages and explains three pathways through which decoupling by an actor translates into decoupling by one or more adjacent actors (‘rewards–rights trade-off’, ‘compliance capital scarcity’ and ‘code acontextuality’). We recommend opportunities for research and best practice around the recoupling of social compliance through multi-stakeholder collaboration, mutual investment, relational sourcing and expansion of the scope of global supply chain social responsibility to drive effective labour code implementation.

在全球供应链中,买家执行劳工法规是确保供应商遵守国际劳工标准和供应商设施工人权利的主要机制。然而,长期以来,研究人员已经记录了劳动法规执行不一致和薄弱的经验证据。因此,有效利用这种社会合规机制需要检查导致供应链参与者在实质性实施劳动法方面表现出失败的原因,或“社会合规脱钩”。我们对供应链不同阶段的参与者实施劳动法的所有可用的定性和定量经验证据进行了首次系统审查,以确定和编目社会责任脱钩的根本原因。通过整合我们的研究结果,我们提出了一个关于“社会合规脱钩级联”的概念框架,该框架说明了供应链参与者在不同阶段的社会合规脱钩的原因,并解释了三个途径,通过这些途径,一个参与者的脱钩转化为一个或多个相邻参与者的脱钩(“奖励-权利权衡”、“合规资本稀缺性”和“代码情境性”)。我们建议通过多方利益相关者合作、相互投资、关系采购和扩大全球供应链社会责任范围,围绕社会责任的重新结合进行研究和最佳实践,以推动有效的劳动法实施。
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引用次数: 0
Theorizing across boundaries: How to conduct a ‘breakout’ literature review 跨界理论化:如何进行“突破性”的文献综述
IF 7.5 1区 管理学 Q1 BUSINESS Pub Date : 2023-11-10 DOI: 10.1111/ijmr.12356
Richard L. Gruner, Roberto Minunno

Best practice advice for literature reviews abounds, yet little advice is available for how to infuse a literature review with theory-generative insights that break out of knowledge silos. To address this issue, we provide guidance on reviewing a range of literature for theory-generative insights through a process of knowledge transfers from a source domain onto a target domain. To do so, mainly building on work concerned with analogical reasoning, we put forward a ‘breakout’ review model, which consists of three iterative stages. While we illustrate the process model in a supply chain management context, we aim to assist any organizational scholar interested in exploring cross-disciplinary literature for new ways of thinking.

关于文献综述的最佳实践建议比比皆是,但关于如何在文献综述中注入突破知识孤岛的理论生成见解的建议却很少。为了解决这个问题,我们提供了通过从源领域到目标领域的知识转移过程来回顾一系列理论生成见解的文献的指导。为此,我们主要建立在与类比推理有关的工作基础上,提出了一个“突破”审查模型,该模型由三个迭代阶段组成。当我们在供应链管理上下文中说明过程模型时,我们的目标是帮助任何有兴趣探索跨学科文献以寻求新思维方式的组织学者。
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引用次数: 0
Authenticity and atypicality in leadership: Can an atypical leader afford to be authentic? 领导的真实性和非典型性:一个非典型性的领导者能承担得起真实性吗?
IF 8.1 1区 管理学 Q1 BUSINESS Pub Date : 2023-11-09 DOI: 10.1111/ijmr.12355
Ozlem Ayaz, Mustafa F. Ozbilgin, Marios Samdanis, Dilek Torunoğlu Tinay

Leaders from typically privileged backgrounds, such as White, male, elite-educated and upper-class individuals, often find it easier to craft an authentic identity in professional settings than their atypical counterparts. These atypical leaders, which include women, LGBT+, ethnic minorities or those from less affluent socio-economic backgrounds, can indeed construct an authentic workplace identity. However, this often demands significant emotional investment and the navigation of challenges, such as reconciling conflicting identities, especially in institutions tailored predominantly for the typical leaders. While authenticity and diversity are highly desired qualities in leadership, we argue that authenticity remains a privilege primarily enjoyed by leaders from typical backgrounds. By drawing on Hochschild's notion of emotional labour and Castoriadis's concepts of autonomy and heteronomy, we shed light on the dynamic interplay between authenticity and atypicality. Further, we present a conceptual framework that outlines how atypical leaders can manifest authenticity in their roles, and the ensuing implications for driving organisational change rooted in diversity.

来自典型特权背景的领导者,如白人、男性、受过精英教育和上层社会的个人,往往发现在专业环境中比非典型的同行更容易塑造真实的身份。这些非典型领导者,包括女性、LGBT+、少数族裔或社会经济背景不太富裕的人,确实可以构建一种真实的职场身份。然而,这通常需要大量的情感投入和应对挑战,比如调和冲突的身份,尤其是在主要为典型领导者量身定制的机构中。虽然真实性和多样性是领导者非常需要的品质,但我们认为,真实性仍然是典型背景的领导者所享有的特权。通过借鉴Hochschild的情绪劳动概念和Castoriadis的自主性和他性的概念,我们揭示了真实性和非典型性之间的动态相互作用。此外,我们提出了一个概念框架,概述了非典型领导者如何在其角色中表现出真实性,以及随后对推动植根于多样性的组织变革的影响。
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引用次数: 0
Divide and conquer: Relating patent quality and value in a conceptual framework based on a systematic review 分而治之:基于系统综述的概念框架中专利质量与价值的关系
IF 8.1 1区 管理学 Q1 BUSINESS Pub Date : 2023-10-27 DOI: 10.1111/ijmr.12354
Srinivasan Ananthraman, Bart Cambré, Markus Kittler, Henry Delcamp

Patents as intangible assets are subjects of burgeoning empirical research. However, there is limited knowledge of how patent quality and patent value can be conceptualized, distinguished, and related. Distinguishing these concepts and relating them in a theoretical framework would enable the assessment and improvement of patent quality, which has implications for all the stakeholders in patents. We ground this study in the emergent ex-ante theory of patent value and conduct a systematic review of 340 papers that investigate patent quality or value. Based on a comparative analysis of the patentability standards adopted by the patent offices in the United States, Europe, and Japan, we delineate four dimensions of patent quality—subject matter, utility, non-obviousness or inventive step, and sufficiency of disclosure. Our study contributes to theory by providing an elaborated conceptual model that relates the different dimensions of patent quality and patent value and mapping the different types of indicators of patent quality and value onto the corresponding patent quality or value dimensions. Our study suggests that patent policymakers can incentivize innovators to file patent applications of high quality, which would reduce the incidence of poor-quality patents in the system and improve the efficiency and reputation of the patent office.

作为无形资产的专利是新兴的实证研究对象。然而,人们对专利质量和专利价值如何概念化、区分和关联的了解却很有限。在一个理论框架内区分这些概念并将它们联系起来,将有助于评估和提高专利质量,这对专利的所有利益相关者都有影响。我们的研究立足于新兴的专利价值事前理论,并对 340 篇研究专利质量或价值的论文进行了系统回顾。在对美国、欧洲和日本专利局采用的专利性标准进行比较分析的基础上,我们划分了专利质量的四个维度--主题、实用性、非显而易见性或创造性,以及公开的充分性。我们的研究提供了一个详尽的概念模型,将专利质量和专利价值的不同维度联系起来,并将不同类型的专利质量和价值指标映射到相应的专利质量或价值维度上,从而对理论做出了贡献。我们的研究表明,专利政策制定者可以激励创新者提交高质量的专利申请,这将减少系统中低质量专利的发生率,并提高专利局的效率和声誉。
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引用次数: 0
A decisional framework for manufacturing relocation: Consolidating and expanding the reshoring debate 制造业转移的决策框架:巩固和扩大重新定位的辩论
IF 8.1 1区 管理学 Q1 BUSINESS Pub Date : 2023-10-14 DOI: 10.1111/ijmr.12352
Tsung-Yu Tsai, Florian Urmetzer

With respect to the increasing trend of companies reversing or modifying previous offshoring decisions, research on manufacturing relocation has gained momentum over the past decade. However, despite increasing efforts in this field, the general understanding of relocation still lacks maturity, with numerous conflicting results and arguments from a variety of industrial and regional contexts that are yet to be consolidated. This study uses a systematic literature review method to address this lack of consolidation, contributing to academia in three ways. First, this paper presents a novel decisional framework that involves all of the relevant aspects of a relocation decision based on 158 reviewed papers, laying a solid foundation for theoretical, conceptual and empirical development. Second, it consolidates and disambiguates all of the relevant terminologies used in relocation debates, providing proper logical clarification. Third, we identify 25 gaps in the research across all decisional aspects and propose three integrated research avenues that are critical to the accumulation of knowledge.

随着公司扭转或修改先前离岸外包决定的趋势日益明显,过去十年来,关于制 造业迁移的研究势头强劲。然而,尽管在这一领域做出了越来越多的努力,但对转移的总体认识仍然不够成熟,来自不同产业和地区背景的大量相互矛盾的结果和论点仍有待整合。本研究采用系统的文献综述方法来解决这一缺乏整合的问题,并在三个方面为学术界做出贡献。首先,本文在 158 篇综述论文的基础上提出了一个新颖的决策框架,涉及搬迁决策的所有相关方面,为理论、概念和实证发展奠定了坚实的基础。其次,该框架对搬迁辩论中使用的所有相关术语进行了整合和消歧,提供了适当的逻辑澄清。第三,我们确定了所有决策方面的 25 项研究空白,并提出了对知识积累至关重要的三条综合研究途径。
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引用次数: 0
Problematizing Strategic Alliance Research: Challenges, Issues and Paradoxes in the New Era 战略联盟研究问题化:新时代的挑战、问题和悖论
IF 8.1 1区 管理学 Q1 BUSINESS Pub Date : 2023-10-13 DOI: 10.1111/ijmr.12353
Qile He, Maureen Meadows, Duncan Angwin, Emanuel Gomes, John Child

Strategic alliances have attracted substantial attention from industry and academia over the past three decades. However, due to rapid technological evolution, saturated marketplaces, globalisation of businesses on the one hand and de-globalisation of the market on the other (as marked by Brexit and the trade war between US and China, COVID-19 pandemic and the Ukraine war), the strategic environment of businesses is changing quickly. Fundamental and rapid changes in the wider environment necessitate the review of theoretical and practical insights of earlier and emerging studies - to examine the new challenges, issues and paradoxes of strategic alliances. This special issue attempts to provide a forum to allow researchers to question the assumptions underlying existing theory a little further beyond just “gap-spotting” or “gap-filling”. This special issue includes four very interesting literature review pieces, which venture deeper into the phenomenon, and explore the opportunities, issues and paradoxes of strategic alliances while adopting alternative theoretical perspectives, methodological approaches and interpretations to address issues of managing strategic alliances and maximising returns from them in the new strategic context.

过去三十年来,战略联盟引起了产业界和学术界的广泛关注。然而,由于技术的快速发展、市场的饱和、企业的全球化以及市场的去全球化(如英国脱欧、中美贸易战、COVID-19 大流行病和乌克兰战争),企业的战略环境正在迅速发生变化。由于大环境发生了根本性的快速变化,因此有必要对早期研究和新兴研究的理论和实践见解进行回顾,以审视战略联盟所面临的新挑战、新问题和新悖论。本特刊试图提供一个论坛,让研究人员在 "发现差距 "或 "填补空白 "之外,对现有理论的基本假设提出质疑。本特刊收录了四篇非常有趣的文献综述,它们深入探讨了这一现象,探讨了战略联盟的机遇、问题和悖论,同时采用了其他理论视角、方法论途径和解释,以解决在新的战略背景下管理战略联盟并从中获得最大回报的问题。
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引用次数: 0
Explaining the interplay of value creation and value appropriation in strategic alliances: A developmental perspective 解释战略联盟中价值创造与价值占有的相互作用:发展的视角
IF 8.1 1区 管理学 Q1 BUSINESS Pub Date : 2023-10-06 DOI: 10.1111/ijmr.12351
Giulio Ferrigno, Xavier Martin, Giovanni Battista Dagnino

How firms respectively create and appropriate value by means of alliances are questions that management scholars have considered for several decades. Scholars have identified various factors underlying how alliances create value and how partner firms appropriate such value, respectively. Fewer studies have dealt with how both issues relate, and fewer yet have examined the interplay between value creation and value appropriation as an alliance develops. The purpose of this paper is to organize the extant literature through a theoretically coherent developmental framework that informs research on value creation and value appropriation as distinct but inter-related phenomena. A systematic review of 234 articles reveals factors associated with value creation, factors driving value appropriation, and, especially, interplay factors that explain potential cycles of value creation and value appropriation within an alliance. We also identify some important themes and theoretical directions for future research. This study thus contributes to alliance research by (1) developing a structured framework that explains not only the respective drivers of value creation and value appropriation, but also how they interplay in alliances; (2) explicating theoretically the specific factors that explain the interplay of value creation and value appropriation in cycles of alliance adaptation; and (3) developing recommendations for the further development of theory, especially for these interplay effects.

企业如何通过联盟分别创造和利用价值,是管理学者几十年来一直在思考的问题。学者们分别指出了联盟如何创造价值以及伙伴企业如何利用这种价值的各种因素。较少研究这两个问题之间的关系,更少研究联盟发展过程中价值创造和价值占有之间的相互作用。本文旨在通过一个理论上连贯的发展框架来整理现有的文献,为价值创造和价值占有这两种截然不同但又相互关联的现象的研究提供参考。通过对 234 篇文章的系统回顾,我们发现了与价值创造相关的因素、驱动价值占有的因素,尤其是解释联盟内部价值创造和价值占有潜在循环的相互作用因素。我们还确定了未来研究的一些重要主题和理论方向。因此,本研究通过以下方式为联盟研究做出了贡献:(1)建立了一个结构化框架,不仅解释了价值创造和价值占有各自的驱动因素,还解释了它们在联盟中如何相互作用;(2)从理论上解释了在联盟适应周期中解释价值创造和价值占有相互作用的具体因素;以及(3)为进一步发展理论,特别是针对这些相互作用效应的理论提出了建议。
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引用次数: 0
期刊
International Journal of Management Reviews
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