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Generative Artificial Intelligence in Business: Towards a Strategic Human Resource Management Framework 商业中的生成人工智能:建立战略性人力资源管理框架
IF 5.6 2区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-12 DOI: 10.1111/1467-8551.12824
Soumyadeb Chowdhury, Pawan Budhwar, Geoffrey Wood
As businesses and society navigate the potentials of generative artificial intelligence (GAI), the integration of these technologies introduces unique challenges and opportunities for human resources, requiring a re‐evaluation of human resource management (HRM) frameworks. The existing frameworks may often fall short of capturing the novel attributes, complexities and impacts of GAI on workforce dynamics and organizational operations. This paper proposes a strategic HRM framework, underpinned by the theory of institutional entrepreneurship for sustainable organizations, for integrating GAI within HRM practices to boost operational efficiency, foster innovation and secure a competitive advantage through responsible practices and workforce development. Central to this framework is the alignment with existing business objectives, seizing opportunities, strategic resource assessment and orchestration, re‐institutionalization, realignment and embracing a culture of continuous learning and adaptation. This approach provides a detailed roadmap for organizations to navigate successfully the complexities of a GAI‐enhanced business environment. Additionally, this paper significantly contributes to the theoretical discourse by bridging the gap between HRM and GAI adoption, the proposed framework accounting for GAI–human capital symbiosis, setting the stage for future research to empirically test its applicability, explore its implications on HRM practices and understand its broader economic and societal consequences through diverse multi‐disciplinary and multi‐level research methodologies.
随着企业和社会探索生成式人工智能(GAI)的潜力,这些技术的整合为人力资源带来了独特的挑战和机遇,需要重新评估人力资源管理(HRM)框架。现有的框架往往无法捕捉 GAI 的新特性、复杂性及其对劳动力动态和组织运营的影响。本文提出了一个战略性人力资源管理框架,以可持续组织的机构创业理论为基础,将 GAI 纳入人力资源管理实践,通过负责任的实践和劳动力发展提高运营效率、促进创新并确保竞争优势。这一框架的核心是与现有的业务目标保持一致、抓住机遇、战略资源评估和协调、重新制度化、重新调整以及接受持续学习和适应的文化。这种方法为组织成功驾驭 GAI 增强型业务环境的复杂性提供了详细的路线图。此外,本文还弥合了人力资源管理与采用 GAI 之间的差距,提出了 GAI 与人力资本共生的框架,为今后的研究奠定了基础,以便通过多样化、多学科和多层次的研究方法,对其适用性进行实证测试,探索其对人力资源管理实践的影响,并了解其更广泛的经济和社会后果。
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引用次数: 0
Unlocking Social Media Success: How Prosumers Drive Brand Engagement through Authentic Conversations with Consumers 开启社交媒体的成功之门:专业消费者如何通过与消费者的真实对话推动品牌参与
IF 5.6 2区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-09 DOI: 10.1111/1467-8551.12823
Suresh Malodia, Raffaele Filieri, Tobias Otterbring, Amandeep Dhir
This research examines whether prosumer‐generated (vs. firm‐generated) content fosters consumer engagement through content relevance and perceived content sponsorship. Four between‐subjects experiments (N = 1048) show that prosumer‐led (vs. firm‐led) conversations, mediated by perceived content sponsorship and content relevance, generate higher engagement. Furthermore, consumer engagement increases significantly when prosumers share hedonic content and disclose information about their identity. A fifth study, a qualitative investigation with brand managers and marketing practitioners, further validates and extends these findings, providing nuanced insights in the form of four prosumer‐led engagement strategies for consumer engagement. These strategies have practical implications for companies seeking to leverage prosumers in social media marketing. Together, the current work broadens the research scope of prosumers from content co‐creators to drivers of brand engagement, while revealing the factors that increase the effectiveness of prosumer‐led social media content. Specifically, this research suggests that content type and authenticity are fundamental criteria for choosing a prosumer to engage social media brand followers. From a managerial viewpoint, the findings indicate that companies should identify, connect, and engage with online prosumers, as they will actively contribute towards improving consumer engagement levels.
本研究探讨了消费者生成的内容(与公司生成的内容相比)是否能通过内容相关性和感知内容赞助促进消费者参与。四个主体间实验(N = 1048)表明,在感知到的内容赞助和内容相关性的中介作用下,消费者主导(与公司主导)的对话会产生更高的参与度。此外,当消费者分享享乐内容并披露其身份信息时,消费者的参与度也会大幅提高。第五项研究是对品牌经理和营销从业人员进行的定性调查,它进一步验证并扩展了这些研究结果,以四种以消费者为主导的消费者参与策略的形式提供了细致入微的见解。这些策略对寻求在社交媒体营销中利用亲消费者的公司具有实际意义。总之,当前的研究工作扩大了对消费者的研究范围,从内容的共同创造者变成了品牌参与的推动者,同时揭示了提高消费者主导的社交媒体内容有效性的因素。具体来说,这项研究表明,内容类型和真实性是选择亲消费者来吸引社交媒体品牌追随者的基本标准。从管理的角度来看,研究结果表明,企业应识别、联系并参与网络消费者,因为他们将为提高消费者参与度做出积极贡献。
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引用次数: 0
Escaping Zombiness: Does Corporate Governance Have the Elixir of Life? 摆脱僵尸状态:公司治理有生命之药吗?
IF 5.6 2区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-03-26 DOI: 10.1111/1467-8551.12822
Juan Antonio Rodríguez-Sanz, Eleuterio Vallelado, Pilar Velasco
This study investigates the influence of corporate governance on firms’ transition into and out of zombiness. We underscore the beneficial role of external members in the corporate governance structure and long-tenured chief executive officers (CEOs) in facilitating access to the external resources that firms need to be successful. Using a sample of European listed firms over the period 2008–2018, we adopt a dynamic view of zombiness by identifying shifts in the state from zombie to non-zombie and vice versa. The results show that board independence is a twofold panacea against zombies, prompting zombie recovery and preventing healthy firms from becoming zombies. By contrast, leadership independence, materialized by separating the CEO and chairperson roles, hampers the recovery of zombies, probably because the cost of lacking unified leadership may exceed the benefits of external dependence minimization. Finally, the results suggest that longer CEO tenure helps healthy firms avoid zombiness. When considering a broader array of stakeholders, government bailout programmes impair zombie recovery, and stronger trade unions help healthy firms escape zombiness. Overall, this study brings a ray of hope to the zombie problem and provides a better appraisal of when supporting zombies might be worthwhile vis-à-vis saving promising firms and bringing them back to life.
本研究探讨了公司治理对企业进入和摆脱僵尸状态的影响。我们强调公司治理结构中的外部成员和长期任职的首席执行官(CEO)在促进企业获得成功所需的外部资源方面的有益作用。我们以 2008-2018 年期间的欧洲上市公司为样本,通过识别从僵尸到非僵尸以及反之亦然的状态转变,对僵尸企业采取了动态的观点。结果表明,董事会独立性是对付僵尸企业的双重灵丹妙药,既能促使僵尸企业复苏,又能防止健康企业变成僵尸企业。相比之下,通过分离首席执行官和董事长角色实现的领导层独立性则会阻碍僵尸企业的复苏,这可能是因为缺乏统一领导的成本可能超过外部依赖最小化的收益。最后,研究结果表明,延长首席执行官的任期有助于健康企业避免僵尸化。如果考虑到更广泛的利益相关者,政府的救助计划会损害僵尸企业的复苏,而更强大的工会则有助于健康企业避免僵尸化。总之,这项研究为僵尸企业问题带来了一线希望,并更好地评估了何时支持僵尸企业与拯救有前途的企业并使其起死回生相比更有价值。
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引用次数: 0
A Leadership of Refusal: Remaking the Narrative of the Falling Leader 拒绝领导:重塑陨落领袖的叙事
IF 5.6 2区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-03-23 DOI: 10.1111/1467-8551.12820
Emma Bell, Amanda Sinclair, Sheena J. Vachhani
The metaphor of the glass cliff is used to describe patterns whereby women are more likely to be selected for challenging leadership positions that have a higher risk of failure. This paper explores how the glass cliff metaphor contributes to a narrative of woman's fall that individualizes a leader's responsibility to avoid risks that may lead to failure. As an alternative, we introduce the leadership of refusal as a feminist resource for remaking the narrative of woman's fall. Refusal is understood as an embodied political and ethical stance that declines to recognize, rather than resists or simply opposes, masculine leadership norms. Through analysis of how three women leaders were represented by the media, former Australian Prime Minister, Julia Gillard, former Australian of the Year, Grace Tame, and climate change activist, Greta Thunberg, we analyse key moments of refusal where these leaders breached the masculine order through their embodied performances. We argue that leadership of refusal enables an understanding of how women leaders exercise power in agentic, non‐sacrificial ways. We therefore urge leadership researchers to position refusal centrally, because first saying no in order to take risks towards achieving transformative action is, we suggest, a defining feature of leadership.
玻璃悬崖的隐喻被用来描述这样一种模式,即女性更有可能被选中担任具有挑战性的领导职位,而这些职位的失败风险较高。本文探讨了玻璃悬崖隐喻如何助长了女性堕落的叙事,这种叙事将领导者避免可能导致失败的风险的责任个人化。作为一种替代方案,我们引入了拒绝的领导力,作为重塑女性堕落叙事的女权主义资源。拒绝被理解为一种体现的政治和道德立场,它拒绝承认,而不是抵制或简单地反对男性领导规范。通过分析澳大利亚前总理朱莉娅-吉拉德(Julia Gillard)、前澳大利亚年度人物格蕾丝-塔梅(Grace Tame)和气候变化活动家格丽塔-图恩伯格(Greta Thunberg)这三位女性领导人是如何被媒体报道的,我们分析了她们拒绝的关键时刻,在这些关键时刻,这些领导人通过她们的具体表现打破了男性秩序。我们认为,拒绝的领导力有助于理解女性领导者如何以代理、非牺牲的方式行使权力。因此,我们敦促领导力研究人员将拒绝置于中心位置,因为我们认为,首先说 "不 "以承担实现变革行动的风险,是领导力的一个决定性特征。
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引用次数: 0
How Do Prestigious Universities Remain at the Summit: A Bourdieusian View of their Business Models 名牌大学如何保持领先地位?从布尔迪厄斯理论看大学的商业模式
IF 5.6 2区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-03-23 DOI: 10.1111/1467-8551.12819
Rachel Bocquet, Gaëlle Cotterlaz-Rannard, Michel Ferrary
This study investigates how the specificity of a university business model supports the dominance and persistence of a handful of elite non-profit universities, while considering the implications this phenomenon has on social responsibility. Despite their longstanding positions at the top of academia for over four decades, these universities often struggle to actively embrace social mobility, diversity and inclusion. The existing literature on business models lacks a comprehensive conceptualization that captures the ability of some institutions to establish and maintain their domination within non-economic fields, such as higher education. Drawing on Bourdieu's framework and a unique dataset comprising 192 private non-profit American universities, the study uncovers two fundamental mechanisms of accumulation and conversion of forms of capital (economic, social, cultural and symbolic) behind the perpetuation of dominance among non-profit universities. This research contributes to both business model and higher education studies by introducing a novel conceptual tool for investigating the business models of non-profit universities. Important managerial and social implications, including a call for leading non-profit universities to enact socially responsible and diversifying measures, follows.
本研究调查了大学商业模式的特殊性如何支持少数精英非营利大学的主导地位和持续存在,同时考虑了这一现象对社会责任的影响。尽管这些大学四十多年来一直处于学术界的顶端,但它们往往在积极拥抱社会流动性、多样性和包容性方面举步维艰。现有的有关商业模式的文献缺乏一个全面的概念,无法捕捉某些机构在高等教育等非经济领域建立并维持其主导地位的能力。本研究借鉴布尔迪厄的框架和由 192 所美国私立非营利性大学组成的独特数据集,揭示了非营利性大学长期占据主导地位背后的两种基本资本形式(经济、社会、文化和象征性)的积累和转换机制。这项研究通过引入一种新的概念工具来研究非营利大学的商业模式,为商业模式和高等教育研究做出了贡献。研究还具有重要的管理和社会意义,包括呼吁领先的非营利性大学采取对社会负责的多样化措施。
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引用次数: 0
Do Digital Technologies Enable Firms that Prioritize Sustainability Goals to Innovate? Empirical Evidence from Established UK Micro-businesses 数字技术是否能让优先考虑可持续发展目标的企业进行创新?来自英国成熟微型企业的经验证据
IF 5.6 2区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-03-17 DOI: 10.1111/1467-8551.12821
Halima Jibril, Effie Kesidou, Stephen Roper
This paper examines the importance of sustainability within firms’ strategic goals and its links with innovation in the context of micro-businesses. Micro-businesses provide an appropriate context for investigating this relationship because, while they tend to prioritize social and environmental goals, they are also more likely to confront resource constraints that can restrict their capability to innovate. Building on goal-setting theory and the resource-based view (RBV) of the firm, we explore under what conditions established micro-businesses that prioritize sustainability goals are more likely to innovate. Using novel survey data on 4649 established micro-businesses in the UK, we examine the enabling role of digital technologies. Our results suggest that owner-managers who prioritize sustainability goals are significantly more likely to generate new product and process innovations. Moreover, we find that this effect is stronger when micro-businesses adopt digital technologies. Digital technologies enhance the capabilities of micro-businesses, strengthening the connection between sustainability goals and product and process innovation.
本文以微型企业为背景,探讨可持续发展在企业战略目标中的重要性及其与创新之间的联系。微型企业为研究这种关系提供了一个合适的背景,因为它们在倾向于优先考虑社会和环境目标的同时,也更有可能面临限制其创新能力的资源约束。在目标设定理论和基于资源的企业观(RBV)的基础上,我们探讨了在什么条件下优先考虑可持续发展目标的成熟微型企业更有可能进行创新。利用对英国 4649 家成熟微型企业的新型调查数据,我们研究了数字技术的促进作用。我们的结果表明,优先考虑可持续发展目标的所有者-管理者更有可能产生新的产品和流程创新。此外,我们还发现,当微型企业采用数字技术时,这种效果会更明显。数字技术提高了微型企业的能力,加强了可持续发展目标与产品和流程创新之间的联系。
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引用次数: 0
Negotiating Narratives of ‘Good’: A Model of Public Value Adaptation in a Grand Challenge Intervention 协商 "善 "的叙述:大挑战干预中的公共价值适应模式
IF 4.5 2区 管理学 Q1 BUSINESS Pub Date : 2024-03-12 DOI: 10.1111/1467-8551.12808
Jennifer Bealt, Duncan Shaw

At the core of each grand challenge is a society that is thought to have a need and organizations with an ambition to address that need. This article explores the necessary negotiations between organizations and society as they address a grand challenge involving an ambitious programme of change. Using Narrative Inquiry, we analysed 78 interviews conducted with organizations and society in rural Sarawak (Borneo) to understand the process of negotiating narratives of public value when intervening in the societal grand challenge of rural electrification. We found that organizations and society amplified and attenuated narratives of public value through a boundary object (electrical energy), where they pushed out and pulled in viewpoints to adapt narratives of the intervention's public value. The paternal nature of the organization's management of the intervention created conflict about what its perceived and real benefits were. The model we develop explains how conflicting narratives of public value are negotiated and adapted using boundary objects. In illustrating this process, we provide a theoretical model that management research can use to assess the boundary objects, narratives and public values that organizations apply when they seek to do good, and to understand the conflict and negotiation with society where they intervene.

每项重大挑战的核心都是一个被认为有需求的社会和有志于满足这种需求的组织。本文探讨了组织和社会在应对涉及雄心勃勃的变革计划的重大挑战时所需要进行的协商。我们采用叙事调查法,分析了与沙捞越(婆罗洲)农村地区的组织和社会进行的 78 次访谈,以了解在介入农村电气化这一社会重大挑战时,公共价值叙事的协商过程。我们发现,组织和社会通过边界对象(电能)放大和缩小了公共价值的叙事,在此过程中,他们推出和拉入观点,以调整干预的公共价值叙事。该组织对干预措施的管理具有家长式的性质,这就造成了关于干预措施的感知效益和实际效益的冲突。我们建立的模型解释了如何利用边界对象对相互冲突的公共价值叙述进行协商和调整。通过说明这一过程,我们提供了一个理论模型,管理研究可以利用该模型来评估组织在寻求行善时所采用的边界对象、叙事和公共价值,并了解组织在干预时与社会的冲突和协商。
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引用次数: 0
Tackling Climate Change with End-of-Life Circular Fashion Practices—Remade in Italy with Amore 以报废循环时装实践应对气候变化--与 Amore 一起在意大利制造
IF 4.5 2区 管理学 Q1 BUSINESS Pub Date : 2024-03-12 DOI: 10.1111/1467-8551.12806
Mariachiara Colucci, Alessandra Vecchi

The fashion industry makes a sizeable contribution to climate change. Research on grand challenges has now gained momentum in the management literature, given the vast array of grand challenges that are now globally affecting industries, societies and governments, such as the COVID-19 pandemic, the war in Ukraine and global warming. By coupling paradox theory with the literature on circular economy, this paper investigates the end-of-life circular practices implemented by ‘born-circular’ Italian fashion companies. The paper focuses on upcycling and remanufacturing, which have been neglected in the literature and whose widespread implementation has been deemed suitable to tackle climate change. The analysis of several in-depth interviews with companies and industry experts results in the development of a process model. The model provides granular insights into the environmental value created by the implementation of end-of-life circular practices by fashion firms in their quest to tackle climate change. The study both suggests that paradox theory is likely to have broader applicability to reconcile a wide set of managerial and societal issues and also supports the argument that overcoming an intrinsic paradox could lead to a strategic pivoting within an industry that might yield a paradigm shift.

时尚产业对气候变化做出了相当大的贡献。鉴于目前影响全球产业、社会和政府的各种重大挑战,如 COVID-19 大流行病、乌克兰战争和全球变暖等,有关重大挑战的研究在管理文献中日益兴起。通过将悖论理论与循环经济文献相结合,本文研究了 "天生循环型 "意大利时装公司实施的报废循环实践。本文的重点是文献中被忽视的升级再造和再制造,它们的广泛实施被认为适合应对气候变化。通过对几家公司和行业专家的深入访谈分析,建立了一个流程模型。该模型提供了时装公司在应对气候变化过程中实施报废循环做法所创造的环境价值的详细见解。这项研究表明,悖论理论可能具有更广泛的适用性,可以调和一系列广泛的管理和社会问题,同时也支持以下论点,即克服内在悖论可能导致行业内的战略转移,从而产生范式转变。
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引用次数: 0
Socioemotional Wealth and Family Firm Performance: The Moderating Role of CEO Tenure and Millennial CEO 社会情感财富与家族企业绩效:首席执行官任期和千禧一代首席执行官的调节作用
IF 5.6 2区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-03-12 DOI: 10.1111/1467-8551.12818
Carl Åberg, Andrea Calabrò, Alfredo Valentino, Mariateresa Torchia
This study sheds light on how socioemotional wealth (SEW) theory functions in family firms. Focusing on the impact of the most highly appraised FIBER dimensions on the performance of such firms, we contextualize SEW by discussing the heterogeneity among family principals via the under‐researched role played by specific characteristics of family CEOs. Integrating arguments from SEW and generational theory, we test our theoretical hypotheses using global survey data from a sample of 1833 family firms from 33 countries. The main findings suggest that while family control and influence is not associated with performance, family members’ identification with the firm (FI) improves performance. Moreover, the positive impact of FI on family firm performance weakens in family firms with long‐tenured family CEOs. Finally, in family firms led by Millennial CEOs, the positive impact of FI on family firm performance is stronger. Our findings enrich both the theoretical insights into and practical comprehension of SEW priorities in relation to family firm performance, thereby underscoring the diverse performance outcomes associated with various types of family CEOs.
本研究揭示了社会情感财富(SEW)理论如何在家族企业中发挥作用。我们将重点放在最受高度评价的 FIBER 维度对此类公司业绩的影响上,通过对家族首席执行官的具体特征所发挥的作用研究不足,讨论了家族负责人之间的异质性,从而将 SEW 概念化。结合 SEW 和代际理论的论点,我们使用来自 33 个国家 1833 家家族企业样本的全球调查数据来检验我们的理论假设。主要研究结果表明,虽然家族的控制力和影响力与绩效无关,但家族成员对企业的认同感(FI)会提高绩效。此外,在长期担任家族首席执行官的家族企业中,FI 对家族企业绩效的积极影响会减弱。最后,在千禧一代首席执行官领导的家族企业中,FI 对家族企业绩效的积极影响更大。我们的研究结果丰富了有关家族企业绩效的 SEW 优先事项的理论见解和实践理解,从而强调了与各种类型的家族首席执行官相关的不同绩效结果。
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引用次数: 0
Digitalization and Resource Mobilization 数字化与资源调动
IF 5.6 2区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-03-09 DOI: 10.1111/1467-8551.12817
Ilke Inceoglu, Tom Vanacker, Silvio Vismara

Digitalization can profoundly change resource mobilization, including the search, access and governance of resources. In this introductory paper to the Special Issue on Digitalization and Resource Mobilization, we review existing research to identify different approaches towards digitalization, different conceptualizations of what resources are in this context and different aspects of resource mobilization across studies and theories. Drawing on these insights, we illustrate contemporary research examples and outline the way forward for two research streams focusing on resource mobilization in a digital context – specifically, the crowdfunding and human resources literature. We conclude by proposing four new areas to further advance the field.

数字化可以深刻改变资源调动,包括资源的搜索、获取和管理。在本期 "数字化与资源调动 "特刊的介绍性文章中,我们回顾了现有的研究,以确定数字化的不同方法、在此背景下资源的不同概念以及不同研究和理论中资源调动的不同方面。借鉴这些见解,我们列举了当代研究实例,并概述了以数字化背景下资源调动为重点的两个研究流派--特别是众筹和人力资源文献--的前进方向。最后,我们提出了进一步推动该领域发展的四个新领域。
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引用次数: 0
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British Journal of Management
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