Strategic program management (SPM) is an approach for advancing the aspirations of programs and their impact. While programs are omnipresent in government, concerns exist that they are not always strategically managed. Studies that examine SPM are lacking. This study defines and conceptualizes SPM, examines it in two national governments (Brazil and Indonesia), and focuses on felt performance accountability as a driver of SPM use. SPM use is highly uneven, and despite concerns about the effectiveness of performance accountability in the public sector, a key finding is that program managers' felt performance accountability is associated with increased SPM use by program officials. Managers' performance accountability also increases political appointees' support for programs and decreases their interference with program priorities. These findings are important because they provide a means for program officials, typically civil servants, to strengthen the strategic direction of public programs. Recommendations are made for strengthening the performance accountability of managers.
{"title":"Strategic program management: Performance accountability driving use in national governments","authors":"Evan M. Berman, Eko Prasojo, Reza Fathurrahman, André Samartini, Geoff Plimmer, Meghna Sabharwal, Vinicius Neiva, Muhamad Imam Alfie Syarien, Desy Hariyati, Debie Puspasari, Fajar Wardani Wijayanti, Julyan Ferdiansyah","doi":"10.1111/puar.13892","DOIUrl":"https://doi.org/10.1111/puar.13892","url":null,"abstract":"Strategic program management (SPM) is an approach for advancing the aspirations of programs and their impact. While programs are omnipresent in government, concerns exist that they are not always strategically managed. Studies that examine SPM are lacking. This study defines and conceptualizes SPM, examines it in two national governments (Brazil and Indonesia), and focuses on felt performance accountability as a driver of SPM use. SPM use is highly uneven, and despite concerns about the effectiveness of performance accountability in the public sector, a key finding is that program managers' felt performance accountability is associated with increased SPM use by program officials. Managers' performance accountability also increases political appointees' support for programs and decreases their interference with program priorities. These findings are important because they provide a means for program officials, typically civil servants, to strengthen the strategic direction of public programs. Recommendations are made for strengthening the performance accountability of managers.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"26 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142580061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The literature on citizen satisfaction has predominantly focused on the key factors of service quality, with scant attention paid to the role of equity. Furthermore, these studies often rely on a single demographic identity within a single country, limiting their scope. This study aims to address these gaps by examining how outcome disparities based on socioeconomic status (SES) affect satisfaction with service providers across countries. Using a cross-national education database, we employ three SES measures—education, income, and occupation—to test how disparities in student performance across SES groups affect parents' satisfaction with schools. Our findings show that parents in less professional occupations express lower satisfaction with schools when their children underperform compared with students whose parents hold more professional jobs. However, this relationship does not exist for education- or income-based disparities. This study advances the understanding of how outcome disparities based on SES are associated with citizen satisfaction.
{"title":"Socioeconomic Disparities, Service Equity, and Citizen Satisfaction: Cross-National Evidence","authors":"Miyeon Song, Seung-Ho An, Sun Gue (Susan) Yang","doi":"10.1111/puar.13886","DOIUrl":"https://doi.org/10.1111/puar.13886","url":null,"abstract":"The literature on citizen satisfaction has predominantly focused on the key factors of service quality, with scant attention paid to the role of equity. Furthermore, these studies often rely on a single demographic identity within a single country, limiting their scope. This study aims to address these gaps by examining how outcome disparities based on socioeconomic status (SES) affect satisfaction with service providers across countries. Using a cross-national education database, we employ three SES measures—education, income, and occupation—to test how disparities in student performance across SES groups affect parents' satisfaction with schools. Our findings show that parents in less professional occupations express lower satisfaction with schools when their children underperform compared with students whose parents hold more professional jobs. However, this relationship does not exist for education- or income-based disparities. This study advances the understanding of how outcome disparities based on SES are associated with citizen satisfaction.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"34 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142588840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Anthony Perrier, Assâad El Akremi, Caroline Manville, Mathieu Molines
How and why does servant leaders' behavior influence both performance (individual and collective) and emotional exhaustion within dynamic and extreme environments such as those of firefighters? We develop and test a multilevel model that integrates the principles of servant leadership with social exchange theory to explore how servant leadership positively influences collective task performance and how it strengthens adaptivity at the individual level and reduces emotional exhaustion. Our four‐wave and three‐source study sample comprised 303 firefighters nested in 45 fire stations. The results of multilevel structural equation model (MSEM) analyses indicate that at the individual level, servant leadership significantly predicts high adaptivity and low emotional exhaustion through the mediating influence of firefighters' felt trust and the trust climate. The implications of our results for theory and practice are discussed.
{"title":"“It's all about trust!” a multilevel model of the effect of servant leadership on firefighters' group task performance, adaptivity and emotional exhaustion","authors":"Anthony Perrier, Assâad El Akremi, Caroline Manville, Mathieu Molines","doi":"10.1111/puar.13893","DOIUrl":"https://doi.org/10.1111/puar.13893","url":null,"abstract":"How and why does servant leaders' behavior influence both performance (individual and collective) and emotional exhaustion within dynamic and extreme environments such as those of firefighters? We develop and test a multilevel model that integrates the principles of servant leadership with social exchange theory to explore how servant leadership positively influences collective task performance and how it strengthens adaptivity at the individual level and reduces emotional exhaustion. Our four‐wave and three‐source study sample comprised 303 firefighters nested in 45 fire stations. The results of multilevel structural equation model (MSEM) analyses indicate that at the individual level, servant leadership significantly predicts high adaptivity and low emotional exhaustion through the mediating influence of firefighters' felt trust and the trust climate. The implications of our results for theory and practice are discussed.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"35 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142487671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"American Society for Public Administration Code of Ethics","authors":"","doi":"10.1111/puar.13891","DOIUrl":"https://doi.org/10.1111/puar.13891","url":null,"abstract":"","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"71 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142444524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Celebrating 84 Years","authors":"","doi":"10.1111/puar.13890","DOIUrl":"https://doi.org/10.1111/puar.13890","url":null,"abstract":"Click on the article title to read more.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"68 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142444523","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Global reports indicate that 307 million women have suffered physical or sexual intimate partner violence during the last 12 months. Yet, chronic underreporting of domestic violence (DV) is still a reality in the United States and worldwide. The process of going to a police station and reporting DV is extremely burdensome, leading to numerous psychological effects on the victim and lost opportunity cost of stopping the violence cycle. This study investigates the impacts of bypassing police contact by enabling online reporting and requesting of protective orders (POs) in Brazil. Through novel databases and by using a Synthetic Control, I find that online reporting of DV led to a 29.5% increase in the average monthly requests of POs. This translates to roughly 373 new requests of POs. Implications of these findings are discussed.
{"title":"At their fingertips: What is the impact of online reporting of domestic violence?","authors":"Marylis C. Fantoni","doi":"10.1111/puar.13888","DOIUrl":"https://doi.org/10.1111/puar.13888","url":null,"abstract":"Global reports indicate that 307 million women have suffered physical or sexual intimate partner violence during the last 12 months. Yet, chronic underreporting of domestic violence (DV) is still a reality in the United States and worldwide. The process of going to a police station and reporting DV is extremely burdensome, leading to numerous psychological effects on the victim and lost opportunity cost of stopping the violence cycle. This study investigates the impacts of bypassing police contact by enabling online reporting and requesting of protective orders (POs) in Brazil. Through novel databases and by using a Synthetic Control, I find that online reporting of DV led to a 29.5% increase in the average monthly requests of POs. This translates to roughly 373 new requests of POs. Implications of these findings are discussed.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"123 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142431218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sharon Gilad, Raanan Sulitzeanu‐Kenan, David Levi‐Faur
The global experience of political polarization, and politicians' attacks on democratic institutions, render individuals' identification with the governing coalition, or with its opposition, a likely antecedent of their attraction to work in government. This article examines to what extent individuals' partisan alignment with the governing coalition, and perceptions of its actions as a threat to democracy, shapes attraction to government jobs. Findings are based on a two‐stage survey with 1861 Israeli panel respondents, aged 21–30, carried out during the government's attempt to undermine the legal system (hereafter: the Judicial Overhaul), and a follow‐up survey experiment with 1211 of the respondents. Against the politically neutral explanations of previous research, we show that partisan alignment affects the propensity to choose a job in a government ministry versus other sectors. We find mixed evidence in support of the proposition that perceptions of the Judicial Overhaul as a threat to democracy underlie this effect.
{"title":"A taste for government employment also rests on its political flavor","authors":"Sharon Gilad, Raanan Sulitzeanu‐Kenan, David Levi‐Faur","doi":"10.1111/puar.13889","DOIUrl":"https://doi.org/10.1111/puar.13889","url":null,"abstract":"The global experience of political polarization, and politicians' attacks on democratic institutions, render individuals' identification with the governing coalition, or with its opposition, a likely antecedent of their attraction to work in government. This article examines to what extent individuals' partisan alignment with the governing coalition, and perceptions of its actions as a threat to democracy, shapes attraction to government jobs. Findings are based on a two‐stage survey with 1861 Israeli panel respondents, aged 21–30, carried out during the government's attempt to undermine the legal system (hereafter: the Judicial Overhaul), and a follow‐up survey experiment with 1211 of the respondents. Against the politically neutral explanations of previous research, we show that partisan alignment affects the propensity to choose a job in a government ministry versus other sectors. We find mixed evidence in support of the proposition that perceptions of the Judicial Overhaul as a threat to democracy underlie this effect.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"72 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142386281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Vaiva Kalesnikaite, Milena I. Neshkova, Gregory A. Porumbescu
The characteristics of populations benefiting from collaboration are mostly regarded as contextual factors in collaborative theory and research. Drawing on policy design and distributive justice theories, this study seeks to understand how public support for collaboration varies depending on the characteristics of the target population that benefits from collective action. The analysis demonstrates that collaborative arrangements aiding populations considered deserving are more likely to gain public approval than those benefiting negatively constructed groups. We also investigate citizens' attribution of blame for collaboration failure and find that the process appears to be independent of the characteristics of target populations.
{"title":"The role of target populations in resident support for local collaboration","authors":"Vaiva Kalesnikaite, Milena I. Neshkova, Gregory A. Porumbescu","doi":"10.1111/puar.13881","DOIUrl":"https://doi.org/10.1111/puar.13881","url":null,"abstract":"The characteristics of populations benefiting from collaboration are mostly regarded as contextual factors in collaborative theory and research. Drawing on policy design and distributive justice theories, this study seeks to understand how public support for collaboration varies depending on the characteristics of the target population that benefits from collective action. The analysis demonstrates that collaborative arrangements aiding populations considered deserving are more likely to gain public approval than those benefiting negatively constructed groups. We also investigate citizens' attribution of blame for collaboration failure and find that the process appears to be independent of the characteristics of target populations.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"24 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142360292","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yves Steinebach, Markus Hinterleitner, Xavier Fernández‐i‐Marín
The growth of rules in modern democracies burdens citizens, businesses, and administrative bodies. To address this, many governments have implemented so‐called “regulatory offsetting schemes,” requiring the removal of existing rules and regulations for each new one introduced. However, systematic knowledge on which countries have adopted these schemes and their specific designs remains lacking. Our study maps regulatory offsetting initiatives across OECD states and offers a first theoretical framework for understanding government adoption. While political and ideational factors influence the adoption of offsetting schemes, they do not explain their specific design. Offsetting schemes thus reflect the political tensions between advocates for an activist state and supporters of a more restrained government, with design being of secondary importance. These findings enhance our understanding of how governments and public administrations manage rule growth.
{"title":"Regulatory offsetting in advanced democracies","authors":"Yves Steinebach, Markus Hinterleitner, Xavier Fernández‐i‐Marín","doi":"10.1111/puar.13887","DOIUrl":"https://doi.org/10.1111/puar.13887","url":null,"abstract":"The growth of rules in modern democracies burdens citizens, businesses, and administrative bodies. To address this, many governments have implemented so‐called “regulatory offsetting schemes,” requiring the removal of existing rules and regulations for each new one introduced. However, systematic knowledge on which countries have adopted these schemes and their specific designs remains lacking. Our study maps regulatory offsetting initiatives across OECD states and offers a first theoretical framework for understanding government adoption. While political and ideational factors influence the adoption of offsetting schemes, they do not explain their specific design. Offsetting schemes thus reflect the political tensions between advocates for an activist state and supporters of a more restrained government, with design being of secondary importance. These findings enhance our understanding of how governments and public administrations manage rule growth.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"121 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142330312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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