{"title":"Dilemmas in public management in Greater China and Australia: Rising tensions but common challenges. By AndrewPodger, Hon S.Chan, Tsai‐TsuSu (Eds.), Canberra: ANU Press (Australian National University). 2023. pp. 588. USD 58.80 (paperback). ISBN: 9781760465735 (print)/9781760465742 (online, free). https://press.anu.edu.au/publications/dilemmas-public-management-greater-china-australia","authors":"Evan M. Berman","doi":"10.1111/puar.13884","DOIUrl":"https://doi.org/10.1111/puar.13884","url":null,"abstract":"","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"11 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142325473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Public agencies require timely and reliable evidence to adapt operations and strategies quickly to effectively tackle unanticipated challenges in service to the American people. Federal agencies are generally not well equipped to take full advantage of the resources they own to effectively align with evidence needs. Guidance has been issued to fill this gap, yet federal agencies have not fully adopted the use of evidence, especially performance data, in decision‐making. Moreover, both law and academia provide little guidance on how agencies can connect the demand and supply of knowledge. This paper discusses how the Federal Acquisition Service (FAS) of the General Services Administration (GSA) has developed and sustained a framework for collecting and transforming data into reliable evidence to inform decision‐making, that is, created an evidence engine. Federal agencies can learn from the FAS approach to improve their evidence‐building activities to achieve economies of scale, reduce costs, and increase evidence‐informed responsiveness to ever‐changing needs.
{"title":"Building an evidence engine to promote more responsive government","authors":"Ioana Munteanu, Kathryn E. Newcomer, Clifton Best","doi":"10.1111/puar.13880","DOIUrl":"https://doi.org/10.1111/puar.13880","url":null,"abstract":"Public agencies require timely and reliable evidence to adapt operations and strategies quickly to effectively tackle unanticipated challenges in service to the American people. Federal agencies are generally not well equipped to take full advantage of the resources they own to effectively align with evidence needs. Guidance has been issued to fill this gap, yet federal agencies have not fully adopted the use of evidence, especially performance data, in decision‐making. Moreover, both law and academia provide little guidance on how agencies can connect the demand and supply of knowledge. This paper discusses how the Federal Acquisition Service (FAS) of the General Services Administration (GSA) has developed and sustained a framework for collecting and transforming data into reliable evidence to inform decision‐making, that is, created an evidence engine. Federal agencies can learn from the FAS approach to improve their evidence‐building activities to achieve economies of scale, reduce costs, and increase evidence‐informed responsiveness to ever‐changing needs.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"25 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142313627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The three ages of government: From the person, to the group, to the world. By Jos C. N.Raadschelders (Ed.), Ann Arbor, MI: University of Michigan Press. 2020. pp. 316. Paper: $29.95 Hardcover: $55. Also available online (free). ISBN: 978‐0‐472‐03854‐1","authors":"David H. Rosenbloom","doi":"10.1111/puar.13882","DOIUrl":"https://doi.org/10.1111/puar.13882","url":null,"abstract":"","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"34 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142306370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Politicians frequently voice criticisms vis-à-vis bureaucracy, its organizations, and its employees. Previous studies point at the negative impact of this “bureaucratic bashing” on public sector morale, recruitment, retention, and citizen perceptions. Yet, systematic evidence on bashing remains sparse, with even less known about its counterpart: bureaucratic praising. This article aims to fill this gap by conceptualizing both phenomena as forms of framing, by distinguishing macro-, meso-, and micro-levels, and by innovatively using organizational reputation theory to develop a multidimensional framework for the systematic analysis of bureaucratic framing. Empirically, we apply this framework to a novel dataset of 70,853 hand-coded tweets posted by 33 Dutch politicians, covering a wide range of ideological viewpoints. We find that politicians do not so much frame the civil service performatively, in terms of being lazy (or hard working), but rather bash or praise bureaucratic organizations for their (im)morality, whereby four moral subdimensions can be identified.
{"title":"From performance to morality: How politicians frame bureaucracy, its organizations, and public sector employees","authors":"Jessy Hendriks, Koen Damhuis, Sjors Overman","doi":"10.1111/puar.13879","DOIUrl":"https://doi.org/10.1111/puar.13879","url":null,"abstract":"Politicians frequently voice criticisms vis-à-vis bureaucracy, its organizations, and its employees. Previous studies point at the negative impact of this “bureaucratic bashing” on public sector morale, recruitment, retention, and citizen perceptions. Yet, systematic evidence on bashing remains sparse, with even less known about its counterpart: bureaucratic praising. This article aims to fill this gap by conceptualizing both phenomena as forms of framing, by distinguishing macro-, meso-, and micro-levels, and by innovatively using organizational reputation theory to develop a multidimensional framework for the systematic analysis of bureaucratic framing. Empirically, we apply this framework to a novel dataset of 70,853 hand-coded tweets posted by 33 Dutch politicians, covering a wide range of ideological viewpoints. We find that politicians do not so much frame the civil service performatively, in terms of being lazy (or hard working), but rather bash or praise bureaucratic organizations for their (im)morality, whereby four moral subdimensions can be identified.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"12 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142306369","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article offers evidence-based understanding of public value creation in multi-actor collaborations by presenting the results of a systematic literature review of empirical studies published within the public administration field. Specifically, it focuses on two primary research questions: How do multi-actor collaborations generate public value(s)? What types of public value(s) are created by these collaborative endeavors? Our results shed light on 12 strategic governance components for enacting public value(s) governance (PVsG) in multi-actor collaborations, including six key public values to be considered for discerning and assessing processes of public value generation. We contribute to theory and practice by providing a unifying framework to PVsG which updates the public value strategic triangle combining Moore's managerial action-focused approach with Bozeman's policy or societally oriented public values approach.
{"title":"Strategic public value(s) governance: A systematic literature review and framework for analysis","authors":"Sara Thabit, Alessandro Sancino, Luca Mora","doi":"10.1111/puar.13877","DOIUrl":"https://doi.org/10.1111/puar.13877","url":null,"abstract":"This article offers evidence-based understanding of public value creation in multi-actor collaborations by presenting the results of a systematic literature review of empirical studies published within the public administration field. Specifically, it focuses on two primary research questions: How do multi-actor collaborations generate public value(s)? What types of public value(s) are created by these collaborative endeavors? Our results shed light on 12 strategic governance components for enacting public value(s) governance (PVsG) in multi-actor collaborations, including six key public values to be considered for discerning and assessing processes of public value generation. We contribute to theory and practice by providing a unifying framework to PVsG which updates the public value strategic triangle combining Moore's managerial action-focused approach with Bozeman's policy or societally oriented public values approach.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"47 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142246250","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yuan (Daniel) Cheng, Leslie Thompson, Shuping Wang, Jules Marzec, Chengxin Xu, Weston Merrick, Patrick Carter
Leveraging a three-state survey of 323 civil servants and 36 interviews, representing blue and red states, this university-government-nonprofit collaborative research project aims to better understand how civil servants access and use evidence in their decision-making process. Our findings show that 54% of respondents find evidence-based practices (EBPs) useful in making budget, policy, and contracting decisions, with 68% of civil servants anticipating future benefits from evidence use. Our hypothetical funding choice experiment indicates that civil servants prefer programs that are more recent and in their state, identify outcomes over outputs, demonstrate effectiveness for diverse demographic groups, and are evaluated by independent research entities. The main challenges in using EBPs include time constraints, resource limitations, decision-making fragmentation, and lack of evidence for certain communities. Qualitative interviews provide valuable strategies for overcoming these challenges. We conclude this article by offering practical insights for improving the integration of EBPs in state government decision-making processes.
{"title":"Evidence-based practices and US state government civil servants: Current use, challenges, and pathways forward","authors":"Yuan (Daniel) Cheng, Leslie Thompson, Shuping Wang, Jules Marzec, Chengxin Xu, Weston Merrick, Patrick Carter","doi":"10.1111/puar.13878","DOIUrl":"https://doi.org/10.1111/puar.13878","url":null,"abstract":"Leveraging a three-state survey of 323 civil servants and 36 interviews, representing blue and red states, this university-government-nonprofit collaborative research project aims to better understand how civil servants access and use evidence in their decision-making process. Our findings show that 54% of respondents find evidence-based practices (EBPs) useful in making budget, policy, and contracting decisions, with 68% of civil servants anticipating future benefits from evidence use. Our hypothetical funding choice experiment indicates that civil servants prefer programs that are more recent and in their state, identify outcomes over outputs, demonstrate effectiveness for diverse demographic groups, and are evaluated by independent research entities. The main challenges in using EBPs include time constraints, resource limitations, decision-making fragmentation, and lack of evidence for certain communities. Qualitative interviews provide valuable strategies for overcoming these challenges. We conclude this article by offering practical insights for improving the integration of EBPs in state government decision-making processes.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"9 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142235335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Employee fraud, defined as the misuse of organizational resources for personal financial gain, has long been a serious issue in public organizations, risking deteriorated performance outcomes. Although previous public administration research has discussed organizational cheating related to organizational performance, we need to inquire further about employee fraudulent behaviors across public organizations and other scenarios that cause those behaviors. This study focuses on whether performance outcomes affect employee fraud in the context of high-stakes performance management. To test this relationship, this study links data from performance evaluation and integrity assessment for South Korean government corporations. A regression discontinuity design (RDD) was employed to estimate the impact of performance shortfalls on employee fraud. The results show that employees in poor-performing public corporations are more likely to abuse operating expenses, benefit allowance, and project expenses than employees in relatively high-performing organizations.
{"title":"Impact of low-performance signals on employee fraud in public organizations: Evidence from a pay-for-performance context","authors":"Taek Kyu Kim","doi":"10.1111/puar.13873","DOIUrl":"https://doi.org/10.1111/puar.13873","url":null,"abstract":"Employee fraud, defined as the misuse of organizational resources for personal financial gain, has long been a serious issue in public organizations, risking deteriorated performance outcomes. Although previous public administration research has discussed organizational cheating related to organizational performance, we need to inquire further about employee fraudulent behaviors across public organizations and other scenarios that cause those behaviors. This study focuses on whether performance outcomes affect employee fraud in the context of high-stakes performance management. To test this relationship, this study links data from performance evaluation and integrity assessment for South Korean government corporations. A regression discontinuity design (RDD) was employed to estimate the impact of performance shortfalls on employee fraud. The results show that employees in poor-performing public corporations are more likely to abuse operating expenses, benefit allowance, and project expenses than employees in relatively high-performing organizations.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"32 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142138483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Stephanie Walsh, Gregory A. Porumbescu, Andrea Hetling
The Supplemental Nutrition Assistance Program (SNAP) provides food assistance to those in need, and while the program reaches many who are eligible, program participation falls short of reaching all who are eligible. One factor contributing to this gap in participation is difficulty understanding program eligibility, a common challenge with means-tested benefit programs. Governments have attempted to improve public understanding of these complex programs using a range of tools to reduce learning costs, yet we know little about the extent to which these tools work and why. This preregistered survey experiment tests three commonly used methods of communicating SNAP program information, including a flyer, screening tool, and video. Cumulatively, our findings demonstrate that efforts to reduce SNAP learning costs are generally effective at improving comprehension recall and that the type of intervention matters, with the video increasing comprehension scores more than the flyer and screening tool. However, the impact of the intervention does not vary substantially according to household income.
{"title":"Using technology to reduce learning costs and improve program comprehension: Lessons from a survey experiment on Supplemental Nutrition Assistance Program","authors":"Stephanie Walsh, Gregory A. Porumbescu, Andrea Hetling","doi":"10.1111/puar.13868","DOIUrl":"https://doi.org/10.1111/puar.13868","url":null,"abstract":"The Supplemental Nutrition Assistance Program (SNAP) provides food assistance to those in need, and while the program reaches many who are eligible, program participation falls short of reaching all who are eligible. One factor contributing to this gap in participation is difficulty understanding program eligibility, a common challenge with means-tested benefit programs. Governments have attempted to improve public understanding of these complex programs using a range of tools to reduce learning costs, yet we know little about the extent to which these tools work and why. This preregistered survey experiment tests three commonly used methods of communicating SNAP program information, including a flyer, screening tool, and video. Cumulatively, our findings demonstrate that efforts to reduce SNAP learning costs are generally effective at improving comprehension recall and that the type of intervention matters, with the video increasing comprehension scores more than the flyer and screening tool. However, the impact of the intervention does not vary substantially according to household income.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"67 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142138481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Bert George, Dag Ingvar Jacobsen, Jan‐Erik Johanson, Åge Johnsen, Elias Pekkola
Strategic planning is core to public administration at all governmental levels. Evidence suggests that when conducted well strategic planning impacts several performance outcomes. Yet, public administration and strategy scholars have argued that strategic planning is not only a technical procedure. Its success is contingent upon the people involved in strategic planning. This study investigates strategic planning using user acceptance theory. It identifies whether formal and participatory strategic planning associate with ease of use and usefulness of strategic planning and, in turn, whether ease of use and usefulness associate with commitment to strategic plans. Results from PLS‐SEM analysis of survey data from 327 municipalities in three Northern European countries or regions (Flanders, Finland, Norway) corroborate the perspective of strategic planning as organizational behavior where design choices shape attitudes and behaviors. These findings support calls to consider strategic planning from a 3Ps perspective, namely connecting people–process–plan, to achieve outcomes.
{"title":"User acceptance of strategic planning: Evidence from Northern European municipalities","authors":"Bert George, Dag Ingvar Jacobsen, Jan‐Erik Johanson, Åge Johnsen, Elias Pekkola","doi":"10.1111/puar.13874","DOIUrl":"https://doi.org/10.1111/puar.13874","url":null,"abstract":"Strategic planning is core to public administration at all governmental levels. Evidence suggests that when conducted well strategic planning impacts several performance outcomes. Yet, public administration and strategy scholars have argued that strategic planning is not only a technical procedure. Its success is contingent upon the people involved in strategic planning. This study investigates strategic planning using user acceptance theory. It identifies whether formal and participatory strategic planning associate with ease of use and usefulness of strategic planning and, in turn, whether ease of use and usefulness associate with commitment to strategic plans. Results from PLS‐SEM analysis of survey data from 327 municipalities in three Northern European countries or regions (Flanders, Finland, Norway) corroborate the perspective of strategic planning as organizational behavior where design choices shape attitudes and behaviors. These findings support calls to consider strategic planning from a 3Ps perspective, namely connecting people–process–plan, to achieve outcomes.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"6 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142117976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Understanding how administrators can commit unethical acts is an important goal of public administration research. This article tests whether moral inversion, taken from Balfour, Adams, and Nickels' theory of administrative evil, can help explain torture, and also proposes and tests Bandura's theory of moral disengagement. It analyzes testimony from perpetrators of torture who testified before the South African Truth and Reconciliation Commission in 1996–2000. The results support moral inversion, as perpetrators stated that they believed their actions were morally justified. The results also support displacement of responsibility, as perpetrators shifted responsibility away from themselves and toward actors above or below them in the chain of command. However, the analysis does not support the theory of diffusion of responsibility, as perpetrators did not take the silence of officials outside of their chain of command as approval, but instead anticipated their disapproval and tried to conceal their actions.
{"title":"Administrative evil and moral disengagement: The case of torture in apartheid‐era South Africa","authors":"Christopher J. Einolf","doi":"10.1111/puar.13875","DOIUrl":"https://doi.org/10.1111/puar.13875","url":null,"abstract":"Understanding how administrators can commit unethical acts is an important goal of public administration research. This article tests whether moral inversion, taken from Balfour, Adams, and Nickels' theory of administrative evil, can help explain torture, and also proposes and tests Bandura's theory of moral disengagement. It analyzes testimony from perpetrators of torture who testified before the South African Truth and Reconciliation Commission in 1996–2000. The results support moral inversion, as perpetrators stated that they believed their actions were morally justified. The results also support displacement of responsibility, as perpetrators shifted responsibility away from themselves and toward actors above or below them in the chain of command. However, the analysis does not support the theory of diffusion of responsibility, as perpetrators did not take the silence of officials outside of their chain of command as approval, but instead anticipated their disapproval and tried to conceal their actions.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"8 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2024-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142100604","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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