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Business Recovery Strategy after Covid-19 for Vietravel: The Role of Corporate Social Responsibility (CSR) Behaviors 越南旅游公司 Covid-19 事件后的业务恢复战略:企业社会责任 (CSR) 行为的作用
Pub Date : 2024-07-06 DOI: 10.47191/jefms/v7-i7-15
Phuong Nhi Nguyen, Hai Linh Nguyen, Hoang Ha Nguyen, My Duyen Doan, Vuong Linh Bui
This study analyzes the role of corporate social responsibility (CSR) in Vietravel's business recovery plan post-COVID-19. It aims to identify CSR elements, their importance in recovery strategies, and methods for tourism businesses to develop effective recovery plans. Research questions address CSR concepts, their impact on tourism firms' success, and the relationship between CSR and recovery strategies. The study fills a gap in the literature on tourism company recovery strategies, especially in Vietnam, and provides a case study of Vietravel. It also examines how the crisis influences tourism companies' views on sustainability and CSR. The research involves surveying 120 Vietravel employees in Hanoi through online surveys and various communication channels.
本研究分析了企业社会责任(CSR)在 "COVID-19 "后越南旅游公司业务恢复计划中的作用。研究旨在确定企业社会责任要素、其在恢复战略中的重要性以及旅游企业制定有效恢复计划的方法。研究问题涉及企业社会责任概念、其对旅游企业成功的影响以及企业社会责任与恢复战略之间的关系。本研究填补了有关旅游企业恢复战略的文献空白,尤其是在越南,并提供了越南旅游公司的案例研究。研究还探讨了危机如何影响旅游公司对可持续发展和企业社会责任的看法。研究通过在线调查和各种交流渠道对河内的 120 名 Vietravel 员工进行了调查。
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引用次数: 0
Determinants of Employee Service Delivery in County Governments in Kenya; A Case Study Elgeyo Marakwet County Government, Kenya 肯尼亚县政府雇员提供服务的决定因素;案例研究 肯尼亚 Elgeyo Marakwet 县政府
Pub Date : 2024-07-05 DOI: 10.47191/jefms/v7-i7-12
Mercy Jerotich Mosop, Dr. Mary Odenyo
The study aims at examining the determinants of employee service delivery at the County Government of Elgeyo Marakwet. The study was guided by the following specific objectives; the effect of employee training on employee service delivery at Elgeyo Marakwet County, the effect of employee competence on employee service delivery at Elgeyo Marakwet County, the effect of organizational leadership on employee service delivery at Elgeyo Marakwet County and the effect of organizational culture on employee service delivery at Elgeyo Marakwet County. The researcher used a descriptive research design. The study targeted 2,400 employees of Elgeyo Marakwet County. Yamane’s (1967) formula will be used to determine the sample size. A sample of 342 employees were chosen to achieve the study objective. The study used stratified random sampling to group the respondents into strata and simple random sampling to pick the respondents from the strata. A pilot study was conducted in Uasin Gishu County so as to test reliability and validity of the instruments for collecting data. Content validity test was done to test validity of the questionnaires while Cronbach’s alpha coefficient was performed to test the reliability of the research instrument. Self-administered questionnaires were issued to collect data. Analysis of data will be performed using inferential and descriptive statistics and presented by use of charts, tables and graphs. Study findings were significant to the employees of Elgeyo Marakwet since it provided a framework for development of effective program of employee’s motive that led to improved job satisfactory, leading to high performance, profitably and ultimately success of Elgeyo Marakwet. The study found that a unit increase in training corresponded to a .207 increase in employee service delivery, while a similar increase in employee competence yielded a .316 rise, increases in organizational leadership and organizational culture were associated with .301 and .271 increases, respectively. The study recommended that the county to continue investing in training initiatives, particularly in induction programs and frequent training sessions, to nurture employee talent and support career advancement and also the county should foster a culture of continuous learning and development within the organization so as to build upon the strengths identified in employee competence and service delivery.
本研究旨在探讨 Elgeyo Marakwet 县政府员工服务提供情况的决定因素。研究以下列具体目标为指导:员工培训对 Elgeyo Marakwet 县员工服务提供的影响、员工能力对 Elgeyo Marakwet 县员工服务提供的影响、组织领导对 Elgeyo Marakwet 县员工服务提供的影响以及组织文化对 Elgeyo Marakwet 县员工服务提供的影响。研究人员采用了描述性研究设计。研究对象是 Elgeyo Marakwet 县的 2400 名员工。将使用 Yamane(1967 年)公式确定样本量。为实现研究目标,选择了 342 名员工作为样本。研究采用分层随机抽样法将受访者分为若干层,并采用简单随机抽样法从各层中抽取受访者。在乌辛吉舒县进行了试点研究,以检验数据收集工具的可靠性和有效性。对问卷进行了内容有效性测试,以检验问卷的有效性;对研究工具的可靠性进行了克朗巴赫α系数测试。为收集数据,发放了自填式问卷。数据分析将采用推论和描述性统计方法,并通过图表和图形进行展示。研究结果对 Elgeyo Marakwet 公司的员工意义重大,因为它为制定有效的员工动机计划提供了一个框架,从而提高了工作满意度,使 Elgeyo Marakwet 公司获得高绩效、高利润并最终取得成功。研究发现,培训每增加一个单位,员工的服务质量就会提高 0.207,而员工能力的类似提高则会带来 0.316 的提高,组织领导力和组织文化的提高分别会带来 0.301 和 0.271 的提高。研究建议该县继续投资于培训活动,特别是入职培训计划和频繁的培训课程,以培养员工的才能并支持职业发展,同时该县应在组织内部培养一种持续学习和发展的文化,以便在员工能力和服务交付方面发扬光大。
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引用次数: 0
Financial Inclusion in Bujumbura- Burundi: Why Research on Women Entrepreneurs Need New Directions on Microfinance Services 布隆迪布琼布拉的金融包容性:为什么对女企业家的研究需要小额信贷服务的新方向
Pub Date : 2024-07-05 DOI: 10.47191/jefms/v7-i7-11
Albert Kwitonda, Stephen Muathe, Eliud E. Obere
Since the middle of the 1980s, microfinance for women has gained popularity among development organizations as a method of reducing poverty. Micro and small businesses owned by women have restricted access to microfinance services, limiting their revenues and adversely affecting their business performance. This study aimed to investigate the effect of microfinance services on the performance of women-owned micro and small businesses in Bujumbura, Burundi. The specific objectives of the study are to examine how microcredit, savings mobilizations, and financial training services affect the performance of women-owned small and microbusinesses in Bujumbura, moreover the study used government regulations as a moderating variable. The theories of this study were resource-based view, dynamic capability theory, contingency theory, and innovation theory. The researcher utilized an explanatory research design. The target population was 366 Women owned Micro and Small Enterprises in Bujumbura, however, a sample size of 191 respondents was selected using a proportionate stratified and random sampling techniques. Data was collected using a questionnaire and analyzed using a multiple linear regression model. The results indicated that micro and small businesses' performance was significantly and positively influenced by having access to microcredit. Additional findings demonstrated that the performance of micro and small businesses was positively and significantly influenced by savings mobilization. Furthermore, the findings indicated that financial education significantly affected performance of micro and small businesses. Plus, the relationship between microfinance services and the performance of micro and small firms was not significantly moderated by government regulations. To enhance financial inclusion for Women in Burundi, MFIs ought to open additional branches, and assign different agents in the various sub-districts. There is need for financial training through additional financial programs, seminars, and campaigns to improves the performance of women-owned micro and small businesses in Bujumbura, Burundi. Finally, the Republic of Burundi through the ministry of finance should women owned enterprise tax breaks and also reduce taxes, and license fees, this will not only enhance financial inclusion but also allow women to conserve more money for future investments, which will improve the business performance.
自 20 世纪 80 年代中期以来,妇女小额信贷作为一种减贫方法受到了发展组织的青睐。妇女拥有的微型和小型企业在获得小额信贷服务方面受到限制,从而限制了其收入并对其经营业绩产生了不利影响。本研究旨在调查小额信贷服务对布隆迪布琼布拉妇女拥有的微型和小型企业业绩的影响。本研究的具体目标是探讨小额信贷、储蓄动员和金融培训服务如何影响布琼布拉妇女拥有的小型和微型企业的业绩,此外,本研究还将政府法规作为调节变量。本研究的理论基础是资源观、动态能力理论、权变理论和创新理论。研究人员采用了解释性研究设计。研究对象是布琼布拉的 366 家妇女拥有的微型和小型企业,但采用了分层比例随机抽样技术,抽取了 191 名受访者。数据收集采用问卷调查法,分析采用多元线性回归模型。结果表明,获得小额信贷对小型微型企业的业绩有显著的积极影响。其他研究结果表明,小型微型企业的业绩受到储蓄动员的积极和显著影响。此外,研究结果表明,金融教育对小微企业的业绩有重大影响。此外,小额信贷服务与小型微型企业绩效之间的关系并未受到政府法规的明显调节。为了提高布隆迪妇女的金融包容性,小额信贷机构应增设分支机构,并在各分区指定不同的代理机构。有必要通过更多的金融项目、研讨会和活动来开展金融培训,以提高布隆迪布琼布拉市妇女拥有的微型和小型企业的绩效。最后,布隆迪共和国应通过财政部为妇女拥有的企业提供税收减免,并降低税收和许可证费用,这不仅会提高金融包容性,还能让妇女为未来的投资储备更多资金,从而提高企业绩效。
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引用次数: 0
Analysis Of The Implementation Strategies Marketing Mix in the Luwak Coffee Industry, Batu Bandung Village Farmers Group, Kepahiang. 卢瓦克咖啡产业营销组合实施策略分析,峇都万隆村农民小组,克帕乡。
Pub Date : 2024-07-05 DOI: 10.47191/jefms/v7-i7-13
Abdul Kohar, Ahmad Soleh, Kresnawati Kresnawati
The purpose of this study was to determine the marketing mix carried out by luwak coffe industry Batu Bandung Village in increasing sales of luwak coffee. The type of this research is qualitative analysis with 4 informants and this research method uses interviews, observations, and documentation, the place of research is luwak coffe industry farmers groups. The research approach used is qualitative analysis, the data source consists of primary and secondary data, the validity of the data using triangulation. From the results of this study, it can be explained that to increase product sales the company can implement a marketing mix of 4P
本研究的目的是确定峇都万隆村陆瓦克咖啡业在提高陆瓦克咖啡销量方面的营销组合。本研究的类型是定性分析,有 4 名信息提供者,研究方法是访谈、观察和记录,研究地点是卢瓦克咖啡业农民小组。采用的研究方法是定性分析,数据来源包括第一手数据和第二手数据,数据的有效性采用三角测量法。从本研究的结果可以看出,为了提高产品销量,公司可以实施 4P 营销组合。
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引用次数: 0
Workplace Flexibility as Driver of Employees' Satisfaction: Evidence from Selected Local Governments in Delta State 工作场所灵活性是员工满意度的驱动因素:来自德尔塔州部分地方政府的证据
Pub Date : 2024-07-04 DOI: 10.47191/jefms/v7-i7-07
Arubayi Damaro Olusoji, Okoh Ndubuisi
This study seeks to improve the understanding of the relationship between workplace flexibility and employees’ satisfaction in selected Local Government Councils in Delta State of Nigeria. Using the social exchange and agent-system models. this study investigated (a) if time flexibility affects employees’ satisfaction; and (b) if amount of work/workload flexibility affects employees’ satisfaction. In order to do this, questionnaire was administered to 140 employees of five (5) selected Local Government Councils in Delta State of Nigeria and the data obtained were analyzed using descriptive statistics(frequency counts, simple percentages, mean, standard deviation, minimum, maximum values and Karl Pearson correlation); post-estimation statistics (variance inflation factor and Breusch-Pagan and Cook-Weisberg), and inferential statistics(simple regression). The simple regression results indicated that workplace flexibility dimensions of time flexibility (F-ratio=14.21; p-value = 0.0000) and the amount of work/workload flexibility (F-ratio = 12.74; p-value = 0.0000) significantly and positively affect employees’ satisfaction. In line with the findings, it was recommended that the Local Government Councils’ management should strive towards ensuring a high level of flexibility in the workplace. As a matter of fact, there should be flexibilities in time and amounts of work/workload assigned to the employees in order to enhance their satisfaction
本研究旨在加深对尼日利亚三角洲州部分地方政府委员会工作场所灵活性与员工满意度之间关系的理解。本研究采用社会交换模型和代理系统模型,调查了(a)时间灵活性是否会影响员工的满意度;(b)工作数量/工作量灵活性是否会影响员工的满意度。为此,研究人员对尼日利亚三角洲州五(5)个选定地方政府委员会的 140 名员工进行了问卷调查,并使用描述性统计(频率计数、简单百分比、平均值、标准偏差、最小值、最大值和卡尔-皮尔逊相关性)、后估计统计(方差膨胀因子和 Breusch-Pagan 与 Cook-Weisberg )以及推论性统计(简单回归)对获得的数据进行了分析。简单回归结果表明,时间灵活性(F-ratio=14.21;p-value=0.0000)和工作/工作量灵活性(F-ratio=12.74;p-value=0.0000)这两个工作场所灵活性维度对员工满意度有显著的正向影响。根据研究结果,建议地方政府理事会管理层努力确保工作场所的高度灵活性。事实上,分配给员工的工作时间和工作量应具有灵活性,以提高他们的满意度。
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引用次数: 0
Effect of Liquidity and Profitability on Credit Risk Management of Listed Deposit Money Banks in Nigeria 流动性和盈利能力对尼日利亚上市存款货币银行信贷风险管理的影响
Pub Date : 2024-07-04 DOI: 10.47191/jefms/v7-i7-08
Hauwa Modu Kumshe, Mohammed Abba, Bamanga Umar, Salihu Aliyu Modibbo
This study examined the moderating effect of liquidity on profitability and credit risk management of listed deposit money banks in Nigeria. Ex-post facto research design was adopted to define the structure and strategy of the study, while the target population was all the listed deposit money banks in Nigeria as at 31st December, 2023 which were 14 in number. Out of the 14 banks 12 were purposively chosen based on their complete annual reports and accounts over the period of the study (2019-2023). Panel regression analysis was used to analyze the collected data, and the results shows a positive but insignificant direct effect of returns on assets on credit risk management of the banks. However, returns on equity revealed a positive and significant effect on credit risk management of the banks. While, returns on capital employed was found to have negative but significant effect on credit risk management of the banks. Furthermore, liquidity management shows positive and significant moderating effect on returns on assets, returns on equity, returns on capital employed and credit risk management of the banks. Therefore, the study concluded that: effective liquidity management have positive and significant moderating effect on profitability and credit risk management of listed deposit money banks in Nigeria. This signifies that, effective liquidity management would improve banks profitability, and subsequently improve credit risk management of the banks. Therefore, this study recommends that; the management of listed deposit money banks in Nigeria should pay adequate attention on liquidity management, which would improve profitability and subsequently enhance credit risk management.
本研究探讨了流动性对尼日利亚上市存款银行盈利能力和信贷风险管理的调节作用。本研究采用事后研究设计来确定研究的结构和策略,研究对象是截至 2023 年 12 月 31 日的所有尼日利亚上市存款银行,共 14 家。在这 14 家银行中,根据其在研究期间(2019-2023 年)的完整年度报告和账目,有目的地选择了 12 家银行。研究采用面板回归分析法对收集到的数据进行分析,结果显示,资产回报率对银行信贷风险管理的直接影响为正,但并不显著。然而,股本回报率对银行的信贷风险管理产生了积极而显著的影响。而资本回报率对银行的信贷风险管理有负向但显著的影响。此外,流动性管理对银行的资产回报率、股本回报率、资本回报率和信贷风险管理具有积极而显著的调节作用。因此,研究得出结论:有效的流动性管理对尼日利亚上市存款银行的盈利能力和信贷风险管理具有积极而显著的调节作用。这表明,有效的流动性管理将提高银行的盈利能力,进而改善银行的信贷风险管理。因此,本研究建议:尼日利亚上市存款银行的管理层应充分重视流动性管理,这将提高盈利能力,进而加强信贷风险管理。
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引用次数: 0
Impact of Industrial Revolution 4.0 (IR4.0) Knowledge, Application Learning, University Policy, Commitment to Study and Motivation on Assimilate IR4.0 in Education 工业革命 4.0(IR4.0)知识、应用学习、大学政策、学习承诺和动机对在教育中吸收 IR4.0 的影响
Pub Date : 2024-07-04 DOI: 10.47191/jefms/v7-i7-06
Zamri Chik, Abdul Hakim Abdullah, Abdullah Zawawi Mohd Noor, Md Shuhaimi Ismail
The fourth Industrial Revolution (IR4.0) involving automation technology is a new challenge to various sectors and is able to make changes along with digital transformation to remain competitive. The development of science and technology has changed the world of learning with the emergence of IR4.0, which focuses more on the construction of virtual reality technology without much use of human power to have an impact on students. In this context, higher education is a very important field and cannot be separated from the impact of these latest developments. The findings of this study summarize that the role of IR4.0 knowledge, learning application, university policy, commitment to study and motivation, are very important to students in their learning. This realization requires the role of the lecturers to work hard to instill the spirit of learning in their students. Various studies have been made related to the role of motivation in learning, and most of them show that motivation plays a role in encouraging students to obtain better academic achievements. In addition, the commitment of students in their learning is also very important, especially not to miss out on technology in education. While diverse teaching methods are important to practice but need to be in line with the requirements of the university and the government and not burden students and lecturers. The Ministry of Education emphasizes the importance of principles, ethics and a responsible attitude in driving IR4.0 with the advancement of digital innovation and the production of IOT in the context of human capital empowerment. Therefore, the development of IR4.0 in teaching and learning based on knowledge, learning application, university policy, commitment to study and motivation is able to improve the quality of achievement in university education. But the development of IR4.0 requires sacrifices from educators, students, parents, the community and then the government because it will definitely face various obstacles and obstacles.
涉及自动化技术的第四次工业革命(IR4.0)是各行各业面临的新挑战,它能够随着数字化转型而做出改变,从而保持竞争力。科技的发展改变了学习的世界,IR4.0 的出现更加注重虚拟现实技术的构建,而不太需要借助人力来对学生产生影响。在这种情况下,高等教育是一个非常重要的领域,离不开这些最新发展的影响。本研究的结果总结出,IR4.0 知识、学习应用、大学政策、学习承诺和学习动机对学生的学习非常重要。这就要求授课教师努力向学生灌输学习精神。有关学习动机在学习中的作用的研究很多,其中大多数研究表明,学习动机在鼓励学生取得更好的学习成绩方面发挥着作用。此外,学生对学习的投入也非常重要,尤其是不要错过教育技术。多样化的教学方法固然重要,但要符合学校和政府的要求,不能给学生和讲师造成负担。教育部强调,在人力资本赋权的背景下,随着数字创新和物联网生产的推进,原则、道德和负责任的态度在推动 IR4.0 方面非常重要。因此,基于知识、学习应用、大学政策、学习承诺和动机的教学中的 IR4.0 发展能够提高大学教育的成就质量。但是,IR4.0 的发展需要教育工作者、学生、家长、社会乃至政府做出牺牲,因为它必将面临各种障碍和阻碍。
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引用次数: 0
Analysis of the Potential Economic Bubble Burst in Indonesia (Case Study on Start-Up Companies) 印度尼西亚潜在经济泡沫破裂分析(新成立公司案例研究)
Pub Date : 2024-07-04 DOI: 10.47191/jefms/v7-i7-09
Annaria Magdalena Marpaung, B. S. Marpaung, Shelfiana Anggraeni
The phenomenon of the bubble burst remains a topic of debate regarding its existence. Even though many start-up companies have implemented large-scale layoffs, the utilization of various technological facilities that emerged during the COVID-19 pandemic continues to persist. The primary objective of this research is to analyze the potential for an economic bubble in Indonesia, considering the ongoing debate among various stakeholders about its validity. This research employs a mixed-methods approach (quantitative, qualitative, and descriptive), where the influence of each variable on the other is assessed and supported by detailed explanations and discussions. Based on hypothesis testing, variables X1, X2, and X3 have a significant positive effect on Y. Similarly, variable Y has a significant positive effect on Z. However, it was found that the hypothesis regarding the occurrence of an economic bubble burst in Indonesia cannot be accepted.
泡沫破灭现象的存在仍然是一个争论不休的话题。尽管许多新成立的公司已经实施了大规模裁员,但在 COVID-19 大流行期间出现的各种技术设施的利用率仍然持续存在。本研究的主要目的是分析印尼经济泡沫的可能性,同时考虑到各利益相关方对其有效性的持续争论。本研究采用混合方法(定量、定性和描述性),通过详细的解释和讨论来评估每个变量对其他变量的影响。根据假设检验,变量 X1、X2 和 X3 对 Y 有显著的正向影响,同样,变量 Y 对 Z 也有显著的正向影响。
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引用次数: 0
How Do Male Celebrity Endorsers Promote Women's Makeup Products? 男性名人代言人如何推广女性化妆品?
Pub Date : 2024-07-03 DOI: 10.47191/jefms/v7-i7-01
Masyitho Zahrotul Ulya Hasyim, Chusnul Rofiah
This research aims to identify the marketing strategies used by Social Media Influencer objects, namely the Tiktok media @azkhategar391 along with testimonials on the media, collaboration products and Follower informants, in influencing consumer behavior, against the background of significant changes in marketing paradigms and gender perceptions in modern society. Using qualitative research methods with a cyber phenomenology approach, using a simple design with Triangulation Theory and data collection techniques through observation, interviews and documentation, analyzed using Manual Data Analysis Procedures (MDAP). Findings show that being an effective celebrity endorser requires three main aspects: credibility , attractiveness, and celebrity likability, which play an important role in building consumer trust. Transparent testimonials from celebrity endorsers can increase consumer buying interest. Other factors that contribute to changes in consumer behavior include consumer trend analysis, consumer preferences, market segmentation, consumer loyalty, and purchasing decisions.
本研究旨在确定在现代社会营销模式和性别观念发生重大变化的背景下,社交媒体影响对象(即 Tiktok 媒体 @azkhategar391 以及媒体上的推荐、合作产品和关注者信息提供者)在影响消费者行为时所使用的营销策略。本研究采用网络现象学的定性研究方法,使用三角理论(Triangulation Theory)进行简单设计,通过观察、访谈和文献资料收集数据,并使用手动数据分析程序(MDAP)进行分析。研究结果表明,成为一名有效的名人代言人需要具备三个主要方面:可信度、吸引力和名人好感度,这三个方面在建立消费者信任方面发挥着重要作用。名人代言人的透明推荐可以提高消费者的购买兴趣。导致消费者行为变化的其他因素包括消费趋势分析、消费者偏好、市场细分、消费者忠诚度和购买决策。
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引用次数: 0
The Influence of Perceived Easy of use and Perceived Usefulness on Dana user Loyalty on Surabaya with Satisfaction as a Medaiting Variable 以满意度为媒介变量,感知易用性和感知有用性对泗水 Dana 用户忠诚度的影响
Pub Date : 2024-07-03 DOI: 10.47191/jefms/v7-i7-05
Saniyyah Saniyyah, Sugeng Purwanto, Nanik Hariyana
This research aims to determine the influence of perceived ease of use and perceived usefulness on DANA user loyalty in Surabaya, with satisfaction as a mediating variable. Quantitative research methods were used in this research. The sample selection technique used is convenience sampling. Data collection was carried out by giving questionnaires to 105 students using DANA in Surabaya. The data obtained was then analyzed using variance-based Structural Equation Modeling (SEM). approach, also known as an alternative SEM method using Partial Least Square (PLS SEM) software. The findings of this research show that perceptions of convenience and benefits have a positive and significant effect on the loyalty of DANA users in Surabaya. Perceived convenience and perceived benefits mediated by satisfaction have a positive and significant effect on loyalty among DANA users in Surabaya.
本研究旨在确定感知易用性和感知有用性对泗水 DANA 用户忠诚度的影响,并以满意度为中介变量。本研究采用定量研究方法。使用的样本选择技术是便利抽样。通过向泗水 105 名使用 DANA 的学生发放调查问卷来收集数据。然后使用基于方差的结构方程建模(SEM)方法对获得的数据进行分析,该方法也被称为使用偏最小平方(PLS SEM)软件的另一种 SEM 方法。研究结果表明,便利感和利益感对泗水 DANA 用户的忠诚度有积极而显著的影响。以满意度为中介的便利感和利益感对泗水 DANA 用户的忠诚度有积极而显著的影响。
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引用次数: 0
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Journal of economics, finance and management studies
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