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Understanding mobile learning continuance after the COVID-19 pandemic: Deep learning-based dual stage partial least squares-structural equation modeling and artificial neural network analysis 了解 COVID-19 大流行后移动学习的持续性:基于深度学习的双阶段偏最小二乘法结构方程建模和人工神经网络分析
Pub Date : 2024-01-15 DOI: 10.54517/esp.v9i4.2307
Yakup Akgűl, A. Uymaz, Pelin Uymaz
The influence of COVID-19 on educational processes has halted physical forms of teaching and learning and initiated online and mobile learning systems in most countries. The provision and usage of online and e-learning systems are becoming the main challenge for many universities during the COVID-19 pandemic. Due to the novelty of this situation, a substantial amount of research has been carried out to investigate the issue of m-learning adoption or acceptance. Nevertheless, little is known about studying to examine the continued use of m-learning, which is still in short supply and calls for further research. Five different theoretical models are integrated into this study to develop an integrated model that overcomes this limitation, including the technology acceptance model, the theory of planned behavior, the expectation-confirmation model, the Delone and McLean Information System Success Model, and the Unified Theory of Acceptance and Utilization of Technology 2. This conceptual framework shows novel relationships between variables by integrating trust, personal innovation, learning value, instructor quality, and course quality. Unlike extant literature, this study utilized a hybrid analysis methodology combining two-stage analysis using partial least squares structural equation modeling (PLS-SEM) and evolving artificial intelligence named deep learning (Artificial Neural Network [ANN]) on 250 usable responses. The sensitivity analysis results revealed that attitude has the most considerable effect on the continued use of m-learning, with 100% normalized importance, followed by perceived usefulness (88%), satisfaction (77%), and habit (61%). This research reveals that a “deep ANN architecture” may determine the non-linear relationships between variables in the theoretical model. Further theoretical and practical implications are also discussed.
COVID-19 对教育过程的影响使大多数国家停止了实体形式的教学,并启动了在线和移动学习系统。在 COVID-19 大流行期间,提供和使用在线和电子学习系统正成为许多大学面临的主要挑战。由于这种情况的新颖性,已经开展了大量研究来探讨移动学习的采用或接受问题。然而,人们对研究移动学习的持续使用情况知之甚少,这方面的研究还很匮乏,需要进一步研究。本研究整合了五个不同的理论模型,包括技术接受模型、计划行为理论、期望-确认模型、Delone 和 McLean 信息系统成功模型以及技术接受和利用统一理论 2,从而建立了一个综合模型,克服了这一局限性。 这一概念框架通过整合信任、个人创新、学习价值、教师质量和课程质量,显示了变量之间的新关系。与现有文献不同的是,本研究采用了一种混合分析方法,将偏最小二乘结构方程建模(PLS-SEM)和名为深度学习的人工智能(人工神经网络[ANN])的两阶段分析相结合,对 250 个可用回答进行了分析。敏感性分析结果表明,态度对持续使用移动学习的影响最大,归一化重要度为 100%,其次是感知有用性(88%)、满意度(77%)和习惯(61%)。这项研究揭示了 "深度 ANN 架构 "可以决定理论模型中变量之间的非线性关系。此外,还讨论了进一步的理论和实践意义。
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引用次数: 0
The development of fear of missing out scale for early childhood teachers’ work information and the influencing factors of fear of missing out 幼儿教师工作信息 "害怕缺失 "量表的编制及 "害怕缺失 "的影响因素
Pub Date : 2024-01-12 DOI: 10.54517/esp.v9i4.2098
Jie Wang, Qingfang Zhang, Peng Wang
More and more people over-rely on social software, which causes anxiety due to their failure to check work information in time. However, this type of scale has not been developed yet. The objective of this study was to develop a measurement tool for early childhood teachers’ fear of missing out on work information and verify its reliability and validity. Based on the Fear of Missing Out Scale developed by Przybylski et al. this paper with the methods of interview and Delphi investigation, re-developed the Fear of Missing Out Scale for early childhood teachers’ work information. The exploratory factor analysis showed that the scale was divided into two dimensions, and the confirmatory factor analysis data showed that the scale had good convergent validity. The retest results of the scale showed that the scale had high stability. The reliability and validity of the questionnaire were in line with the requirements of measurement, and it was an effective measurement tool for evaluating early childhood teachers’ fear of missing out on work information. Taking 270 early childhood teachers in Guangzhou as the subjects, the data showed that the fear of missing out on work information of early childhood teachers in Guangzhou was at a moderate level. The teacher’s teaching grade had no significant impact on the early childhood teachers’ fear of missing out on work information, but teaching experience had a significant negative impact on the fear of missing out on work information.
越来越多的人过度依赖社交软件,从而因无法及时查看工作信息而产生焦虑。然而,这类量表尚未开发出来。本研究旨在开发一种幼儿教师害怕错过工作信息的测量工具,并验证其信度和效度。在 Przybylski 等人编制的 "害怕错过量表 "的基础上,本文采用访谈和德尔菲调查的方法,重新编制了幼儿教师害怕错过工作信息的量表。探索性因素分析表明量表分为两个维度,确认性因素分析数据表明量表具有良好的收敛效度。量表的重测结果表明,量表具有较高的稳定性。问卷的信度和效度符合测量的要求,是评价幼儿教师害怕错过工作信息的有效测量工具。以广州市 270 名幼儿教师为研究对象,数据显示广州市幼儿教师对工作信息缺失的恐惧处于中等水平。教师的教学年级对幼儿教师对工作信息缺失的恐惧没有显著影响,但教学经验对幼儿教师对工作信息缺失的恐惧有显著的负面影响。
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引用次数: 0
Burnout and positive suicidal ideation in high school students before university admittance selective examinations 高中生在大学入学选拔考试前的职业倦怠和积极自杀意念
Pub Date : 2024-01-12 DOI: 10.54517/esp.v9i4.1833
Antonio Fernández-Castillo, Nuria Roldán-Molina, Elena V. Vílchez-Fernández
Background: As in any important exam, selective assessment tests for access to university in Spain are associated with emotional distress, depressive symptoms, and burnout, among other negative aspects in the students who face them. In the present study, we propose to explore the presence of burnout and suicidal ideation in students who take these exams. Methods: For this purpose, we worked with a sample of 872 students aged from 17 to 24 of the last course of high school who were going to take the university access evaluation test in Spain. Of them, 476 (55%) were assessed three months before the test, and 390 (45%) were assessed on the days of the examination. Results: Our results showed significant levels of burnout in these students as well as positive suicidal ideation. Furthermore, higher levels of burnout are associated with higher levels of suicidal ideation in the participants, having found that the students could present suicidal ideation months before taking the test. Conclusions: Our results are novel and highly relevant, bearing in mind that these aspects had not received much attention in our national context, where the selective test is an indispensable requirement for access to university.
背景:与其他重要考试一样,西班牙大学入学的选择性评估考试也与学生的情绪困扰、抑郁症状和职业倦怠等负面因素有关。在本研究中,我们拟探讨参加这些考试的学生是否存在职业倦怠和自杀倾向。研究方法为此,我们对 872 名高中最后一门课程的学生进行了抽样调查,他们的年龄在 17-24 岁之间,都将参加西班牙的大学入学评估测试。其中 476 人(55%)在考试前三个月接受了评估,390 人(45%)在考试当天接受了评估。结果显示我们的研究结果表明,这些学生的职业倦怠程度很高,并有积极的自杀倾向。此外,倦怠程度越高,参与者的自杀意念也越高,因为我们发现学生可能在考试前几个月就有自杀意念。结论:我们的研究结果既新颖又极具现实意义,因为在我们国家,这些方面还没有得到太多关注,而选择性测试是进入大学的必要条件。
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引用次数: 0
Parents’ perceptions of sending their children to primary school during the COVID-19 pandemic in Dhaka North City (DNC), Bangladesh 孟加拉国达卡北城 (DNC) 家长对 COVID-19 流行期间送子女上小学的看法
Pub Date : 2023-12-29 DOI: 10.54517/esp.v9i3.1677
Md Mahbubur Rahman, Prothoma Anmol, Md. Mizanur Rahman
Like other developing countries, the COVID-19 pandemic has seriously affected the public’s mental and physical health in Bangladesh. People, especially, in the country’s capital city, Dhaka, have suffered as a serious consequence of the pandemic in various ways, for instance, fear, stress, sadness, isolation, and loneliness. The study investigates parents’ perceptions of sending their children to kindergarten or primary school during the COVID-19 pandemic in Dhaka North City (DNCC), Bangladesh. The research employs several qualitative tools for answering the stated questions and objectives. Adopting a purposive sampling procedure, 30 informants from two wards were selected in the DNC area. We examine the “Field Theory” approach developed by Brager and Holloway to prepare the interview guide administered to these 30 informants. Apart from in-depth interviews, the study utilizes focus group discussions (FGDs) to obtain comprehensive data from them. The study reveals that parents have various perceptions about sending their children to school during the COVID-19 pandemic, making decisions based on psychological state, behavior patterns, quality education, and school safety measures. Parents feel insecure about sending their children to school as the institutional authorities are unaware of sanitizing the premises. As well, quality education greatly concerns the parents making such decisions about sending their children to school. The study recommends that the government, school authorities, and guardians take safety measures seriously inside the homes and the schools’ premises to help ensure children can safely attend primary schools.
与其他发展中国家一样,COVID-19 大流行严重影响了孟加拉国公众的身心健康。人们,尤其是该国首都达卡的人们,因这一流行病而遭受了各种严重的后果,如恐惧、压力、悲伤、孤立和孤独。本研究调查了孟加拉国达卡北城(DNCC)的家长对在 COVID-19 大流行期间送孩子上幼儿园或小学的看法。研究采用了多种定性工具来回答既定的问题和目标。通过有目的的抽样程序,我们从达卡北城地区的两个区选出了 30 名信息提供者。我们研究了 Brager 和 Holloway 提出的 "实地理论 "方法,为这 30 名信息提供者编写了访谈指南。除深入访谈外,本研究还利用焦点小组讨论(FGDs)从他们那里获取全面数据。研究显示,在 COVID-19 大流行期间,家长对送孩子上学有各种不同的看法,他们会根据心理状态、行为模式、素质教育和学校安全措施做出决定。由于学校当局没有意识到校舍的卫生问题,家长们对送孩子上学感到不放心。此外,优质教育也是家长在决定送孩子上学时非常关心的问题。研究建议政府、学校当局和监护人认真对待家庭和校舍内的安全措施,以帮助确保儿童能够安全上小学。
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引用次数: 0
Unraveling the Nexus: Exploring informal workplace learning, competency development, and employability through a mixed method approach 解开联系:通过混合方法探索非正式工作场所学习、能力发展和就业能力
Pub Date : 2023-12-29 DOI: 10.54517/esp.v9i3.2078
Manju Shree Pradhan, Vichayanan Rattanawiboonsom, F. Panya
This research was carried out utilizing both quantitative and qualitative methods to examine the correlation between Informal Workplace Learning (IWL) and Employability. This investigation considers the role of competency development as an intermediary factor. The study tested a moderated mediation model using data collected from 512 employees from all five banks located in Bhutan. The findings supported initial hypotheses. Utilizing structural equation modelling (SEM), the study found that IWL significantly impacts employability, and this relationship is fully mediated by competency development. However, the expected moderating effects of Self-directed Learning Orientation (SDLO) and Learning Goal Orientation (LGO) on the connection between IWL and competency development were not observed. In simpler terms, the results suggest that IWL contributes to the development of competencies, which in turn enhances employability. Yet, SDLO and LGO do not enhance the influence of IWL on competency development. Additionally, qualitative techniques were employed to gather insights into the experiences related to IWL, competency development, and employability, providing a complementary perspective to quantitative findings. Overall, this study holds significance for shaping human resource policies formulation and strategies related to employee growth and development.
本研究采用定量和定性两种方法来考察非正规工作场所学习(IWL)与就业能力之间的相关性。本研究考虑了能力发展作为中介因素的作用。研究使用从不丹所有五家银行的 512 名员工处收集的数据,对调节中介模型进行了测试。研究结果支持了最初的假设。利用结构方程模型(SEM),研究发现综合工作能力对就业能力有显著影响,而这种关系完全是由能力发展中介的。然而,并没有观察到预期的自主学习导向(SDLO)和学习目标导向(LGO)对综合工作学习和能力发展之间联系的调节作用。简单地说,研究结果表明,综合WL有助于能力的发展,而能力的发展反过来又会提高就业能力。然而,SDLO 和 LGO 并没有增强 IWL 对能力发展的影响。此外,本研究还采用了定性技术来收集与综合WL、能力发展和就业能力相关的经验,为定量研究结果提供了一个补充视角。总之,本研究对制定与员工成长和发展相关的人力资源政策和战略具有重要意义。
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引用次数: 0
Shaping e-waste recycling intentions through psychological motivation: An integrated study of the theory of planned behavior and the theory of Value-Belief-Norm 通过心理动机塑造电子废物回收意向:计划行为理论与价值-信念-规范理论的综合研究
Pub Date : 2023-12-29 DOI: 10.54517/esp.v9i3.2180
Yu Xiang, Aweewan Mangmeechai
This study analyzes the influencing factors of residents’ intention to participate in e-waste recycling behavior with the help of the theory of planned behavior (TPB) and Value-Belief-Norm (VBN) model. On the basis of factor analysis, through correlation analysis and regression analysis, this paper conducts an empirical study on the influencing factors of residents’ intention to participate in e-waste recycling behavior, revealing the formation mechanism of residents’ intention to participate in e-waste recycling behavior. The results show that Values, Awareness of consequences, Ascription of responsibility, Behavior attitude, Perceived behavior control and Personal norm are the main factors that affect residents’ participation in e-waste recycling behavior, and the impact of perceived behavior control is the most significant. The research results can help understand the formation mechanism and implementation process of residents’ e-waste recycling behavior intention, predict the possibility of residents’ participation in e-waste recycling behavior in the future, and provide some reference and inspiration for the research of residents’ participation in e-waste recycling behavior in China. In addition, we can essentially understand the reasons for the low recovery rate of e-waste and the lack of scale, and provide reference for the government and relevant departments to formulate corresponding policies and enterprises to establish a standardized recovery system.
本研究借助计划行为理论(TPB)和价值-信念-规范(VBN)模型,分析了居民参与电子垃圾回收行为意向的影响因素。本文在因子分析的基础上,通过相关分析和回归分析,对居民参与电子废弃物回收行为意向的影响因素进行了实证研究,揭示了居民参与电子废弃物回收行为意向的形成机制。结果表明,价值观、后果意识、责任归属、行为态度、感知行为控制和个人规范是影响居民参与电子废弃物回收行为的主要因素,其中感知行为控制的影响最为显著。研究结果有助于了解居民电子废弃物回收行为意向的形成机制和实施过程,预测未来居民参与电子废弃物回收行为的可能性,为我国居民参与电子废弃物回收行为的研究提供一定的参考和启示。此外,我们还可以从本质上了解电子废弃物回收率低、缺乏规模化的原因,为政府及相关部门制定相应政策、企业建立规范的回收体系提供参考。
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引用次数: 0
Impact of social support, TAM constructs and consumers’ purchase intentions in social commerce platforms: The pathway to post COVID-19 社交商务平台中的社会支持、TAM 构建和消费者购买意向的影响:通向 COVID-19 后的途径
Pub Date : 2023-12-28 DOI: 10.54517/esp.v9i3.1960
Nurkhalida Makmor, Zalena Mohd, K. A. Hafiz, Nur Husna Hamzah, A. Kassim
Online social supports empower consumers to communicate and share their knowledge and experiences with each other through social commerce platforms. The communication becomes more important for online communities during the COVID-19 pandemic. Existing scholars have studied social commerce; however, lack of studies has focused on social supports and TAM constructs. Also, a growing concern on the reliability and validity of comments of online consumers would jeopardize the success of social commerce business. Therefore, the research addresses the research gap by proposing a conceptual model. On the basis of the technology adoption model (TAM), this research considers social supports, consumers online purchase intentions and the role of trust as a mediator in Malaysian context. A total of 200 respondents participated. The data are collected via online platforms and analyzed using PLS-SEM software. The results reveal that the social support, perceived ease of use and perceived usefulness have significant effects toward purchase intention in social commerce platforms. Meanwhile, trust mediated the relationship of social support and purchase intention. The present study discusses the research implications, limitations, and future directions.
在线社交支持使消费者能够通过社交商务平台相互交流和分享他们的知识和经验。在 COVID-19 大流行期间,在线社区的交流变得更加重要。现有学者对社交商务进行了研究,但缺乏对社交支持和 TAM 构建的研究。此外,人们越来越关注在线消费者评论的可靠性和有效性,这将危及社交商务的成功。因此,本研究通过提出一个概念模型来填补研究空白。在技术采用模型(TAM)的基础上,本研究考虑了马来西亚背景下的社会支持、消费者在线购买意向以及信任作为中介的作用。共有 200 名受访者参与研究。数据通过在线平台收集,并使用 PLS-SEM 软件进行分析。结果显示,社会支持、感知易用性和感知有用性对社交商务平台的购买意向有显著影响。同时,信任对社会支持和购买意向之间的关系起到了中介作用。本研究讨论了研究意义、局限性和未来方向。
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引用次数: 0
Urban green parks as sociomental landscapes: Understandings from Iran’s case study 城市绿色公园作为社会心理景观:伊朗案例研究的启示
Pub Date : 2023-12-28 DOI: 10.54517/esp.v9i3.2024
Negar Dehghan, M. Yeganeh, Zahra Zare
This paper aims to investigate the impact of complexity and mystery on the perceived legibility of citizens in urban parks. The theoretical framework is based on Rachel and Stephen Kaplan’s theory (four cognitive states) and Lynch’s legibility theory. The method is descriptive correlational. Data collection was done through a survey questionnaire and mental maps. The paper uses Lynch’s mental maps and asks people to draw some aspects of the parks they remembered the most and compare the results with the surveys. The data analysis uses descriptive and inferential techniques as well as logical reasoning. The research claims a significant correlation with a higher-than-average coefficient between the legibility indicators (path, edge, node, district, landmark) and complexity and mystery in urban parks. The conclusion is that districts in urban parks have the most significant impact on the overlapping of citizens’ collective mental maps. Landmarks, paths, edges, and entrances are almost equally and moderately fuzzy-scale on the legibility of citizens’ mental maps in urban parks. Nodes play less of a role in citizens’ collective mental maps than other park elements. Parks with too many entrances, non-linear paths, indistinguishable districts, and undefined edges are not perceptible to citizens, and citizens’ perceptions of space differ significantly from the existing reality. The correlation between legibility dimensions, such as edges, nodes, landmarks, districts, paths, and entrances, is higher than the fuzzy scale average. Moreover, the legibility in each dimension will affect legibility dimensions a lot. Lynch’s theory of legibility in the spatial perception of parks and Kaplan’s theory of complexity and mystery criteria appear to be not fully responsive. It differs based on the features of each park, such as openness and closeness. For future research, it is better to comprehensively understand by using all dimensions of Kalpan’s theory: complexity, mystery, refuge, and prospect.
本文旨在研究复杂性和神秘性对市民在城市公园中可辨识性的影响。理论框架基于 Rachel 和 Stephen Kaplan 的理论(四种认知状态)和 Lynch 的可读性理论。研究方法为描述性相关分析。数据收集通过调查问卷和心理地图进行。本文使用林奇的心理地图,要求人们画出他们记忆最深刻的公园的某些方面,并将结果与调查问卷进行比较。数据分析使用了描述和推理技术以及逻辑推理。研究表明,城市公园中的可读性指标(路径、边缘、节点、区域、地标)与复杂性和神秘性之间存在明显的相关性,且系数高于平均值。结论是,城市公园中的区域对市民集体心理地图的重叠影响最大。地标、路径、边缘和入口对城市公园中市民心智地图可读性的模糊程度几乎相同。与其他公园元素相比,节点在市民的集体思维导图中所起的作用较小。入口过多、非线性路径、难以区分的区域、边缘不明确的公园都无法被市民感知,市民对空间的感知与现有现实有很大差异。边缘、节点、地标、区域、路径和入口等可读性维度之间的相关性高于模糊标度的平均值。此外,每个维度的可辨识度都会对可辨识度维度产生很大影响。林奇的公园空间感知中的可读性理论与卡普兰的复杂性理论和神秘性标准似乎不能完全对应。根据每个公园的特点,如开放性和亲近性,其可辨识性也有所不同。在未来的研究中,最好使用卡尔潘理论的所有维度:复杂性、神秘性、避难所和前景来全面理解。
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引用次数: 0
Effects of college students’ perceptions of Orff Schulwerk on their music learning performances: The mediating effect of music learning interest 大学生对 Orff Schulwerk 的认知对其音乐学习表现的影响:音乐学习兴趣的中介效应
Pub Date : 2023-12-28 DOI: 10.54517/esp.v9i3.2204
Rui Mu, Dongxing Liu
Many scholars have focused on the advantages and characteristics of Orff Schulwerk in improving students’ music learning performance; however, the effects of students’ perceptions of Orff Schulwerk on their learning performance remain unexplored. Based on the technology acceptance model (TAM), this study explored the differences among college students of different grades in terms of Orff Schulwerk perception, music learning interests, and learning performance; the effects of students’ perceptions of Orff Schulwerk on their music learning performances and the mediating effect of music learning interest, with 433 Chinese college students majoring in preschool education as the samples. The results showed that college students of different grades show no significant differences in Orff Schulwerk perception, music learning interests, and learning performance; college students’ perceptions of Orff Schulwerk had a significant positive effect on their music learning performances, and their music learning interest had a partial mediating effect. Supplementing the theoretical literature on Orff Schulwerk, this study fills the gap in literature, extends the application of the TAM to the field of education, and provides a practical reference for colleges and universities to use Orff Schulwerk for provoking college students’ learning interest and improving their performances.
许多学者关注了奥尔夫-舒尔维克在提高学生音乐学习成绩方面的优势和特点,但学生对奥尔夫-舒尔维克的认知对其学习成绩的影响仍未得到探讨。本研究基于技术接受模型(TAM),以 433 名学前教育专业的中国大学生为样本,探讨了不同年级大学生在奥尔夫-舒尔维克认知、音乐学习兴趣和学习成绩方面的差异;学生对奥尔夫-舒尔维克的认知对其音乐学习成绩的影响以及音乐学习兴趣的中介效应。结果表明,不同年级大学生在奥尔夫-舒尔维克认知、音乐学习兴趣和学习成绩方面无显著差异;大学生对奥尔夫-舒尔维克的认知对其音乐学习成绩有显著正向影响,其音乐学习兴趣有部分中介效应。本研究补充了奥尔夫-舒尔维克的理论文献,填补了文献空白,将TAM的应用扩展到教育领域,为高校利用奥尔夫-舒尔维克激发大学生学习兴趣、提高学习成绩提供了实践参考。
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引用次数: 0
Sustainability of banking professionals through the mediating role of employee engagement among organisational citizenship behaviour and job satisfaction 通过员工参与在组织公民行为和工作满意度之间的中介作用看银行业专业人员的可持续性
Pub Date : 2023-12-28 DOI: 10.54517/esp.v9i3.2026
Anwesweta Panigrahi, Rupali Khaire, S. Hota, Rashi Taggar, Arya Kumar
In the dynamic banking industry, job satisfaction, organizational citizenship behavior (OCB), and employee engagement are interconnected. The study on Indian public and private banks examines how these factors ensure long-term viability and global competitiveness. Employee engagement, job satisfaction, and organizational citizenship behavior (OCB) are studied. Job satisfaction and OCB are examined to see if employee engagement mediates. This study prompted the banking sector’s growing awareness of the need to retain and satisfy employees and customers for profitability and stability. To achieve these goals, you must understand these variables’ complex relationships. A sample of 234 Indian public and private bank employees represents the banking workforce. The cross-sectional quantitative study used structured questionnaires. Statistical analysis was rigorous with Smart PLS 3 and structural equation modelling (SEM). Job satisfaction affects OCB and employee engagement. Job satisfaction and organizational citizenship are mediated by employee engagement. This novel study empirically examines the complex relationships between these banking industry factors. This study can help bank managers and policymakers retain customers and improve organizational effectiveness.
在充满活力的银行业,工作满意度、组织公民行为(OCB)和员工敬业度是相互关联的。对印度公共银行和私人银行的研究探讨了这些因素如何确保银行的长期生存能力和全球竞争力。对员工敬业度、工作满意度和组织公民行为(OCB)进行了研究。对工作满意度和 OCB 进行了研究,以了解员工敬业度是否起到了中介作用。这项研究促使银行业日益认识到,为了盈利和稳定,必须留住并满足员工和客户的需求。要实现这些目标,就必须了解这些变量之间的复杂关系。234 名印度公共和私人银行员工的样本代表了银行业的员工队伍。这项横截面定量研究使用了结构化问卷。使用 Smart PLS 3 和结构方程模型(SEM)进行了严格的统计分析。工作满意度影响组织公民行为和员工敬业度。工作满意度和组织公民意识受员工敬业度的影响。这项新颖的研究以实证方法探讨了这些银行业因素之间的复杂关系。这项研究有助于银行管理者和决策者留住客户,提高组织效率。
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引用次数: 0
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Environment and Social Psychology
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