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Analyzing Sales Challenges with Root Cause Analysis to Enhance Business Process 用根源分析法分析销售挑战,改进业务流程
Pub Date : 2024-06-05 DOI: 10.9734/ajeba/2024/v24i61373
Andreas Maruli Tatar Nainggolan, Wiyarni Wiyarni
Aims: The purpose of this study is to analyze sales problems of a company using root cause analysis to support business process improvement. Study Design:  This study is qualitative approach and uses Root Cause Analysis to analyse the data. Place and Duration of Study: To maintain company confidentiality, this research uses the name of XYZ instead of the actual name. The object of this research is XYZ Company that company engaged in the wholesale trade of car parts and accessories, retail trade of vehicle parts and accessories, between August 2023 and December 2023. Methodology: This study used mixed method approach (qualitative and quantitative).The informants in this study were divided into internal and external sources. Informants from internal sources come from Directors, Commissioners, Area Sales Managers, Finance Administration and Tax Managers, HRGA Managers, and Branch Managers. The external informants of this study are external informants are Senior Trainer Performance Excellence, Founder & Trainer Expert Club Indonesia. The data also collected from results of the meeting minutes at the time of the Sales Gathering, and minutes of branch sales performance evaluation meetings. Results: The results of this study indicates the most dominant cause of the problems are customer database not update, Apps Upgrade and Notifications, Address and location do not match, and Force Majeure conditions (flooding business premises). The solutions are standardization, automation and/or mechanization, and improve sales person capability. Conclusion: Increasing sales is the main thing that top management wants to achieve for all teams under it, to support business process improvement; has been proven by changes in results or ongoing improvement processes using root cause analysis in an effort to resolve problems that occur and continuous improvement or improvement.
研究目的:本研究旨在利用根本原因分析法分析一家公司的销售问题,以支持业务流程改进。研究设计: 本研究采用定性方法,使用根源分析法分析数据。研究地点和时间:为保守公司机密,本研究使用 XYZ 的名称而非实际名称。本研究的对象是 XYZ 公司,该公司在 2023 年 8 月至 2023 年 12 月期间从事汽车零配件批发贸易、汽车零配件零售贸易。研究方法:本研究采用混合方法(定性和定量)。本研究的信息来源分为内部和外部来源。内部信息来源包括总监、专员、地区销售经理、财务管理和税务经理、人力资源助理经理和分公司经理。本研究的外部信息来源是印度尼西亚卓越绩效高级培训师、创始人兼培训师专家俱乐部。数据还从销售聚会时的会议记录结果和分公司销售业绩评估会议记录中收集。研究结果研究结果表明,造成问题的最主要原因是客户数据库未更新、应用程序升级和通知、地址和位置不匹配以及不可抗力条件(营业场所被淹)。解决方案是标准化、自动化和/或机械化,以及提高销售人员的能力。结论提高销售额是高层管理者希望下属所有团队实现的主要目标,以支持业务流程的改进;已通过结果的变化或持续的改进过程得到证明,使用根本原因分析,努力解决出现的问题,并持续改进或改善。
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引用次数: 0
Analysis of Trade Effects of Parallel Exchange Rate in Nigeria 尼日利亚平行汇率的贸易影响分析
Pub Date : 2024-04-25 DOI: 10.9734/ajeba/2024/v24i61339
O. Oyetayo, F. Olaifa, E. Olubiyi
Aims: The study examines the potency of parallel exchange rates in the movement of international trade in Nigeria. The monetary authorities have embarked on various exchange rate regimes basically because the supply of foreign exchange is not enough to meet the demand. Consequently, a parallel market for exchange rates exists and has become a strong and functional market in the country. But the reason for managing foreign exchange and by extension, introducing various exchange rate regimes was to correct the balance of trade disequilibrium. Yet the balance of trade deteriorates, particularly that of non-oil trade balance.  Does the parallel exchange rate contribute to this or does it ameliorate it?   Study Design: Descriptive, Correlation, and Regression analysis on time series data. Place and Duration of Study: Sample: Monthly data from January 2007 to December 2022 (2007:1-2022:12) were extracted from the online data repository of the Central Bank of Nigeria. Methodology: The autoregressive distributed lag technique was employed on monthly data between January 2007 and December 2022 (2007:1-2022:12). Results: The result indicates that the short-run dynamics of total exports (total imports) are negatively (positively) and significantly affected by parallel exchange rate. Generally, depreciation of the parallel exchange rate is detrimental to export particularly non-oil exports. Further, depreciation of parallel exchange rate encourages imports and highly persistent in influencing non-oil imports.  The J-curve phenomenon breaks down for total balance of trade. However, the J-curve phenomenon cannot be confirmed in the case of oil trade balance because there is no information about the long run effect of parallel exchange rate on oil export due to the non-integration of the model.  In the case of non-oil trade balance, the short-run outcome confirms the existence of the J-curve prediction.  Conclusion: Following these results, it is recommended among others that government should activate a single market (window) for foreign exchange. Also, the authorities should ensure that importation of non-oil products such as exotic cars by government officials be stemmed.
目的:本研究探讨了平行汇率在尼日利亚国际贸易中的作用。货币当局之所以实行各种汇率制度,主要是因为外汇供应不足以满足需求。因此,尼日利亚存在一个平行汇率市场,并已成为一个强大而实用的市场。但是,管理外汇并进而引入各种汇率制度的原因是为了纠正贸易失衡。然而,贸易平衡却在恶化,尤其是非石油贸易平衡。 平行汇率是助长了这种情况,还是改善了这种情况? 研究设计:对时间序列数据进行描述性、相关性和回归分析。研究地点和时间:样本:从尼日利亚中央银行的在线数据储存库中提取 2007 年 1 月至 2022 年 12 月(2007:1-2022:12)的月度数据。研究方法:对 2007 年 1 月至 2022 年 12 月(2007:1-2022:12)的月度数据采用了自回归分布滞后技术。结果结果表明,出口总额(进口总额)的短期动态受平行汇率的负面(正面)和显著影响。一般来说,平行汇率贬值不利于出口,尤其是非石油出口。此外,平行汇率贬值会鼓励进口,并对非石油进口产生高度持久的影响。 J 曲线现象在总贸易差额中被打破。然而,J 曲线现象在石油贸易差额中无法得到证实,因为由于模型的非整 合性,没有平行汇率对石油出口长期影响的信息。 就非石油贸易平衡而言,短期结果证实了 J 曲线预测的存在。 结论根据上述结果,建议政府应启动外汇单一市场(窗口)。此外,当局应确保阻止政府官员进口非石油产品,如奇特的汽车。
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引用次数: 0
Comprehensively Strengthen Financial Supervision and Effectively Forestall and Defuse Financial Risks: Book Review on Research on the Formation and Prevention of Systemic Risks in the Banking Industry from the Perspective of Platform Finance 全面加强金融监管 有效防范化解金融风险平台金融视角下银行业系统性风险形成与防范研究》书评
Pub Date : 2024-04-22 DOI: 10.9734/ajeba/2024/v24i61338
Rongrong Song
The book Research on the Formation and Prevention of Systemic Risks in the Banking Industry from the Perspective of Platform Finance is an in-depth discussion of the formation mechanism, characteristics, transmission paths and prevention of systemic risks in the banking industry from the perspective of platform finance. By combining theory and practice, this book not only provides readers with a comprehensive understanding of systemic risks in the banking industry, but also provides practical strategies and suggestions for banking industry risk management and supervision.
平台金融视角下银行业系统性风险的形成与防范研究》一书从平台金融的视角出发,深入探讨了银行业系统性风险的形成机理、特征、传导路径和防范。本书通过理论与实践相结合的方式,不仅让读者对银行业系统性风险有了全面的认识,也为银行业风险管理和监管提供了切实可行的对策和建议。
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引用次数: 0
Unlocking Sri Lanka's Tax Landscape: A Comprehensive Analysis of Tax Burden and Policy Dynamics in a Sri Lanka 揭秘斯里兰卡的税收格局:全面分析斯里兰卡的税收负担和政策动态
Pub Date : 2024-04-19 DOI: 10.9734/ajeba/2024/v24i51337
Shathurshana Rathakrishnan, Ramya Yogaraja
This study aims to analyze the tax burden in developing nations with special reference to Sri Lanka, Taxation is a crucial source of revenue for public services, but there are still obstacles in the way of efficient tax collection, especially in developing countries like Sri Lanka. The present study investigates the tax burden in Sri Lanka and suggests strategies to address obstacles related to tax collection. The report makes three major recommendations based on the body of current literature and research: increasing the tax base, lowering tax rates, and enhancing tax administration. While lowering rates can improve revenue collection without worsening inequality, expanding the tax base is necessary to offset revenue loss from both legal and illicit tax evasion. Increasing efficiency and legitimacy need better tax administration, especially via the use of contemporary technologies. Through the implementation of these measures, policymakers may improve the fiscal sustainability, fairness, and efficacy of taxes, eventually supporting public finances and helping the underprivileged and common people.
税收是公共服务的重要收入来源,但在高效收税方面仍存在障碍,尤其是在斯里兰卡这样的发展中国家。本研究对斯里兰卡的税收负担进行了调查,并提出了解决税收相关障碍的战略。报告根据目前的文献和研究提出了三大建议:扩大税基、降低税率和加强税收管理。虽然降低税率可以在不加剧不平等的情况下提高税收,但要抵消合法和非法逃税造成的税收损失,就必须扩大税基。提高效率和合法性需要更好的税收管理,特别是通过使用现代技术。通过实施这些措施,决策者可以提高税收的财政可持续性、公平性和有效性,最终支持公共财政,帮助弱势群体和普通民众。
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引用次数: 0
Effect of Increasing Public Debt on Agricultural Output in Nigeria: (1981-2022) 尼日利亚公共债务增加对农业产出的影响:(1981-2022)
Pub Date : 2024-04-19 DOI: 10.9734/ajeba/2024/v24i51336
Ogwuche David D., Mohammed Musa. A
The study was conducted to examine the effect of public debt on agricultural output in Nigeria using time series data from 1981 to 2022. The study adopted the Augmented Dickey Fuller (ADF) unit root test, the Bound test for long run equilibrium relationship and the Autoregressive Distributed Lag Model (ARDL). The unit root test result showed that the dependent variable agricultural output and exchange rate are stationary at first difference while variables such as government agricultural expenditure and debt service ratio were stationary at levels. The bound test showed the presence of long run equilibrium relationship. The ARDL result estimated that   public debt has no significant impact on agricultural output in Nigeria. Public debt has a negative relationship with agricultural output in Nigeria for the period under study and there is a one directional causality relationship between public debt and agricultural output in Nigeria. Therefore, the study recommended that the country should allocate more funds and improve the institutional quality and policies that will boost the agricultural sector that will be beneficial to the country.
本研究利用 1981 年至 2022 年的时间序列数据,研究了公共债务对尼日利亚农业产出的影响。研究采用了增量迪基富勒(ADF)单位根检验、长期均衡关系约束检验和自回归分布滞后模型(ARDL)。单位根检验结果表明,因变量农业产出和汇率在一阶差分上是静止的,而政府农业支出和偿债率等变量在水平上是静止的。约束检验表明存在长期均衡关系。ARDL 结果估计,公共债务对尼日利亚的农业产出没有显著影响。在研究期间,公共债务与尼日利亚的农业产出呈负相关,公共债务与尼日利亚的农业产出之间存在单向因果关系。因此,研究建议尼日利亚拨出更多资金,提高机构质量,完善政策,促进农业部门的发展,这将对尼日利亚有利。
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引用次数: 0
Does Employee Engagement Strategy Matter? An Intervention to Improve Job Embeddedness of Employees in the Private Higher Education Institutions 员工参与战略重要吗?提高私立高等教育机构员工工作嵌入度的干预措施
Pub Date : 2024-04-18 DOI: 10.9734/ajeba/2024/v24i51335
Wiji Yuwono, I. N. Qamari, .. Nuryakin
Private universities face a high turnover rate. The employment issue is compounded by factors such as long working hours, heavy workloads, customer aggression, stress levels, uncomfortable work schedules, and other work-related challenges commonly faced by employees in these institutions. Addressing this employment issue involves the concepts of job embeddedness and employee engagement. This study aims to understand the factors that can enhance job embeddedness and explore the mediating role of employee engagement strategy in the relationship between work-family conflict, work overload, and job embeddedness. The study involved 205 faculty members from private universities as respondents. This study use a quantitative method and Structural Equation Modeling Partial Least Squares (SEM PLS) was used for analysis. The findings reveal that work overload and work-family conflict have a significant negative impact on both employee engagement strategy and job embeddedness. Conversely, employee engagement strategy positively influences job embeddedness. Moreover, employee engagement strategy mediates the relationship between work-family conflict, work overload, and job embeddedness.
私立大学面临着高离职率的问题。工作时间长、工作量繁重、客户侵犯、压力大、工作时间安排不舒适等因素,以及这些机构的员工普遍面临的其他与工作相关的挑战,使就业问题变得更加复杂。解决这一就业问题涉及工作嵌入性和员工敬业度的概念。本研究旨在了解能够提高工作嵌入度的因素,并探讨员工敬业度策略在工作家庭冲突、工作超负荷和工作嵌入度之间关系中的中介作用。本研究以 205 名来自私立大学的教职员工为调查对象。本研究采用定量方法和结构方程模型偏最小二乘法(SEM PLS)进行分析。研究结果表明,工作负担过重和工作与家庭冲突对员工敬业度策略和工作嵌入度都有显著的负面影响。相反,员工敬业度策略会对工作嵌入度产生积极影响。此外,员工敬业度策略对工作-家庭冲突、工作超负荷和工作嵌入度之间的关系起到了中介作用。
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引用次数: 0
Cross-Country Trade and Economic Growth: An Impact Analysis of Nigeria’s Economic Growth 跨国贸易与经济增长:尼日利亚经济增长的影响分析
Pub Date : 2024-04-17 DOI: 10.9734/ajeba/2024/v24i51331
Vicent Chuks Okafor, Sule Muhammed, Itodo Christian Itodo, Okafoforcha Chika Maureen
This research studied cross country trade and economic growth with the analysis of its impact on Nigeria’s economic growth. It covered time series data from 1992 to 2020 with gross domestic product, exports, imports, foreign direct investment and openness of trade as variables included in the model. The ARDL model was used for data analysis and the outcome showed positive and significant relationships between exports, imports and openness of trade and economic growth while the relationship between foreign direct investment and economic growth was negative but, significant. The gap created in this study lies in the year of coverage and the variables of the model which actively are involved in international trade compared to variables of reviewed studies.  The study concluded that variables with positive relationships with economic growth are the ones that contribute or cause economic growth to increase as they increase while foreign direct investment that has negative relationship with economic growth only reduces economic growth as it increases in value. It recommended that priority should be given to local production of export goods and the reduction of import goods with the exception of technology imports.
本研究对跨国贸易和经济增长进行了研究,并分析了其对尼日利亚经济增长的影响。研究涵盖了 1992 年至 2020 年的时间序列数据,模型中包含了国内生产总值、出口、进口、外国直接投资和贸易开放度等变量。结果显示,出口、进口和贸易开放度与经济增长之间存在显著的正相关关系,而外国直接投资与经济增长之间存在显著的负相关关系。这项研究的不足之处在于研究的覆盖年份和模型中积极参与国际贸易的变量与回顾性研究的变量相比存在差距。 研究得出的结论是,与经济增长呈正相关关系的变量会随着变量的增加而促进或导致经济增长,而与经济增长呈负相关关系的外国直接投资只会随着其价值的增加而降低经济增长。研究建议,应优先考虑出口商品的本地生产,减少进口商品,但技术进口除外。
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引用次数: 0
Predicting Petrol and Diesel Prices in Ghana, A Comparison of ARIMA and SARIMA Models 预测加纳汽油和柴油价格:ARIMA 和 SARIMA 模型的比较
Pub Date : 2024-04-17 DOI: 10.9734/ajeba/2024/v24i51333
Sampson Agyare, Benjamin Odoi, E. N. Wiah
Predicting prices is of great concern and important in the world of economics and finance. In this paper, a comparative analysis of gasoline and diesel in Ghana were analysed using Autoregressive Integrated Moving Average (ARIMA) and Seasonal Autoregressive Integrated Moving Average (SARIMA). Based on their forecasting accuracy, the best model was used for predicting future prices of gasoline and diesel from January 2024 to December 2024. A monthly data for the prices of gasoline and diesel spanning from January 2016 to December 2023 taken from the Bank of Ghana (BoG) and the National Petroleum Authority (NPA) was used for the analysis. ARIMA (0; 1; 2) and ARIMA (2; 1; 3) were identified as the best models for gasoline and diesel respectively, SARIMA(0; 1; 2) x (0; 1; 1)12 and SARIMA (1; 1; 1) x (0; 1; 1)12 were also identified after taking a seasonal difference of the series all based on AIC and BIC. The coefficient of the identified models were tested for its significance using the Z-test. The ARIMA and the SARIMA models were compared using RMSE, MAE, and MAPE. The SARIMA models generally performed better than the ARIMA models for both gasoline and diesel except RMSE for diesel where the ARIMA model was slightly better than the SARIMA models with values of 0:9677988 and 1:011531 respectively. The model evaluation proved that the SARIMA models for both gasoline and diesel were superior to the ARIMA and showed that, the SARIMA model is adequate and appropriate for forecasting of prices of gasoline and diesel prices in Ghana.
在经济和金融领域,价格预测是一个非常重要的问题。本文使用自回归综合移动平均法(ARIMA)和季节自回归综合移动平均法(SARIMA)对加纳的汽油和柴油价格进行了比较分析。根据其预测准确性,采用最佳模型预测 2024 年 1 月至 2024 年 12 月的汽油和柴油未来价格。分析中使用了加纳银行(BoG)和国家石油管理局(NPA)提供的从 2016 年 1 月至 2023 年 12 月的汽油和柴油价格月度数据。ARIMA(0;1;2)和 ARIMA(2;1;3)分别被确定为汽油和柴油的最佳模型,SARIMA(0;1;2)x(0;1;1)12 和 SARIMA(1;1;1)x(0;1;1)12 也是在对序列进行季节性差分后根据 AIC 和 BIC 确定的。使用 Z 检验对所确定模型的系数进行了显著性检验。使用 RMSE、MAE 和 MAPE 对 ARIMA 模型和 SARIMA 模型进行了比较。在汽油和柴油方面,SARIMA 模型的性能普遍优于 ARIMA 模型,但柴油的 RMSE 值略高于 SARIMA 模型,分别为 0:9677988 和 1:011531。模型评估证明,汽油和柴油的 SARIMA 模型均优于 ARIMA 模型,并表明 SARIMA 模型适于预测加纳的汽油和柴油价格。
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引用次数: 0
Government Expenditure and Economic Growth: Does Corruption and Democracy Matter? 政府支出与经济增长:腐败和民主重要吗?
Pub Date : 2024-04-17 DOI: 10.9734/ajeba/2024/v24i51332
Naftaly Mose
This study investigated the potential role of corruption and democracy in the expenditure-economic growth nexus. Economic literature predicts economic growth-enhancing activities of various core functions of government. However, excess government expenditure, in corrupt and undemocratic countries, may slow down the overall performance of the economy through rent-seeking activities, ineffectiveness and engaging in unproductive projects. The research objective is to analyze the role of democracy and corruption levels in the effects of government expenditure on economic growth in Kenya over the period 1990-2020. The generalized method of moments (GMM) framework was exploited to estimate the regression model. The findings indicate that government expenditure, corruption and democracy have positive and direct effects on economic growth through improvements in the efficiency of government expenditure. Besides, this study finds that corruption and democracy can have indirect negative effects on growth through deterioration of the efficiency of government expenditure. The study results suggest that government policies aimed at promoting democracy and controlling corruption can have direct positive effects on economic growth and indirect negative effects through their influence in the efficiency of government expenditure.
本研究调查了腐败和民主在支出-经济增长关系中的潜在作用。经济文献预测,政府的各种核心职能会促进经济增长。然而,在腐败和不民主的国家,过多的政府支出可能会通过寻租活动、低效和参与非生产性项目而减缓经济的整体表现。本研究旨在分析民主和腐败水平在 1990-2020 年间政府支出对肯尼亚经济增长的影响中的作用。研究采用了广义矩法(GMM)框架来估计回归模型。研究结果表明,政府支出、腐败和民主通过提高政府支出的效率对经济增长产生了积极的直接影响。此外,本研究还发现,腐败和民主会通过政府支出效率的下降对经济增长产生间接的负面影响。研究结果表明,旨在促进民主和控制腐败的政府政策会对经济增长产生直接的积极影响,并通过影响政府支出的效率产生间接的消极影响。
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引用次数: 0
Unraveling the Impact of Geographical Indication on Consumer Preferences for Handloom Products 揭示地理标志对消费者手工纺织产品偏好的影响
Pub Date : 2024-04-16 DOI: 10.9734/ajeba/2024/v24i51329
Pushpam Singh, S. Baral
Handloom products represent an emotional significance in addition to their utilitarian function. It reminds us of the artistic skills and cultural uniqueness that exist in our nation. GI registrations have been granted to the handloom segment to protect the artists and maintain the authenticity of weaving. Due to a lack of knowledge about GI tag handloom products, consumers often face a dilemma when deciding whether or not to buy handloom products when other power-loomed fabrics are available. This study addresses the research gap by examining the factors contributing to consumers' willingness to buy Champa’s silk handloom products with GI tags. People generally associate the Champa region with the production of kosha silk. This study has brought in the Theory of Planned Behavior (TPB) as a base to develop a theoretical model for determining the intention to buy handloom products with GI tags. Using a convenient sampling approach, the researchers targeted potential handloom consumers as a demographic concern. A total of 250 questionnaires were distributed; out of those, 197 were deemed suitable for further study. The Theory of Planned Behavior (TPB) evaluates the behavioral characteristics of consumers while making purchases. The models were evaluated using the SmartPLS4 software. The findings showed that price veracity and consumer trust have a considerable positive impact on attitude. The handloom products with GI tags build potential trust among consumers on handloom products. Handloom store retailers should take the initiative to make consumers aware of the authenticity of their products, which prominently include GI certification labels on handloom items.
手织产品除了实用功能外,还代表着情感意义。它让我们想起我们民族的艺术技能和文化独特性。为保护艺术家和维护编织的真实性,我们对手工编织品进行了 GI 注册。由于缺乏对 GI 标签手摇纺织机产品的了解,消费者在决定是否购买手摇纺织机产品时往往会面临两难选择,因为有其他动力纺织机面料可供选择。本研究通过考察消费者是否愿意购买带有 GI 标签的占婆丝绸手工纺织品,填补了这一研究空白。人们通常会将占婆地区与柯萨丝的生产联系起来。本研究以计划行为理论(TPB)为基础,建立了一个理论模型来确定购买带有 GI 标签的手织产品的意愿。研究人员采用方便抽样的方法,将潜在的手工编织消费者作为人口关注的目标。共发放了 250 份调查问卷,其中 197 份被认为适合进一步研究。计划行为理论(TPB)评估了消费者在购买时的行为特征。使用 SmartPLS4 软件对模型进行了评估。研究结果表明,价格真实性和消费者信任对购买态度有相当大的积极影响。带有 GI 标签的手工编织产品可建立消费者对手工编织产品的潜在信任。手摇纺织机商店零售商应主动让消费者了解其产品的真实性,在手摇纺织机产品的显著位置贴上 GI 认证标签。
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引用次数: 0
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Asian Journal of Economics, Business and Accounting
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