Strategic Journal of Business & Change Management最新文献

{"title":"EFFECT OF ETHICAL PROCUREMENT PRACTICES ON PERFORMANCE OF STATE CORPORATIONS IN KENYA: A CASE OF KENYA PORTS AUTHORITY","authors":"John Kisilo Kyalo, DR. Samson KITHEKA (Ph.D)","doi":"10.61426/sjbcm.v7i2.1621","DOIUrl":"https://doi.org/10.61426/sjbcm.v7i2.1621","url":null,"abstract":"","PeriodicalId":507470,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141207750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"INFLUENCE OF COMPETITIVE INTELLIGENCE STRATEGY ON GROWTH OF LISTED COMMERCIAL BANKS IN KENYA","authors":"E. Wanjala, J. Miroga","doi":"10.61426/sjbcm.v7i2.1622","DOIUrl":"https://doi.org/10.61426/sjbcm.v7i2.1622","url":null,"abstract":"This study examined the influence of competitive intelligence strategy on growth of listed commercial banks in Kenya. The study adopted descriptive survey design and used structured questionnaire to collect primary data. The targeted 120 managers of relevant sections in listed commercial banks in Kenya, where Yamame’s stratified sampling formula was used to calculate a sample size of 93 respondents who were selected through simple random sampling. SPPS version 24 was used to analyze the data. Descriptive statistical analysis was used to summarize data using frequencies, percentages and means while inferential statistics was computed to examine correlation, linear and multiple relationships between the independent and dependent variables. A total of 93 questionnaires were sent to the listed commercial banks for data collection and 85 questionnaires were returned completely filled, depicting a response rate of 91.4% which was very good for generalizability of the research findings to a wider population. Both descriptive and inferential statistics showed that all the conceptualized independent variables (operational excellence, strategic alliance, product and customer intimacy intelligence) significantly influence growth of listed commercial banks (dependent variable). The study concluded that one, operational excellence significantly influences growth of commercial banks in the sense that efficient operations improve service quality; two, banks that engage in strategic alliance with telecommunication firms and agency banking can realize an increase in customer base; three, commercial banks with high customer intimacy intelligence can get reliable information about key products that attract and retain a huge customer base. The study recommended that one, operations managers in commercial banks should roll out innovative process operational tools to improve operational efficiency, two, managers of listed commercial banks should engage viable strategic mergers with telecommunication firms and reinforce agency banking so as to attract and retain more customers that can boost bank growth; and three, marketing managers in commercial banks should have an effective customer feedback mechanism so as to timely address product and service related complaints from customers so as not to compromise the cherished relationship that the customers have with their commercial banks. Key Words: Operational Excellence, Strategic Alliance, Product, Customer Intimacy Intelligence CITATION: Wanjala, E. B., & Miroga, J. (2020). Influence of competitive intelligence strategy on growth of listed commercial banks in Kenya.  The Strategic Journal of Business & Change Management , 7(2), 222 – 239.","PeriodicalId":507470,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141208449","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"INFLUENCE OF RESOURCE ALLOCATION ON THE QUALITY OF LAW ENFORCEMENT IN KENYA","authors":"C. Kamau, R. Odhiambo, W. Guyo, Makori Moronge","doi":"10.61426/sjbcm.v7i2.1617","DOIUrl":"https://doi.org/10.61426/sjbcm.v7i2.1617","url":null,"abstract":"The central problem of this study was that despite the many government initiatives towards improving security in the country, actual law enforcement had been declining in the country. Influences to this low quality of law enforcement in the country had not been investigated nor understood by the concerned, thus hindering democratic policing and lack of accountability to civilians in the exercise of police power by the law enforcement agency Kenya Police Service, who are mandated with law enforcement in the country. The consideration of the relationship between resource allocation as the independent variable in this study and the quality of law enforcement as the dependent variable was sought. The purpose of the study was to determine the influence of resource allocation on the quality of law enforcement in Kenya. The unit of analysis was the Kenya Police Service. The study used a descriptive survey design that was cross-sectional with the list of the Administrative officers of the Kenya Police Service as the sampling frame. The questionnaire and an interview guide were used to gather relevant information from the respondents. Data collected was analysed using both the descriptive and inferential statistics. The study established that resource allocation has a positive significant influence on the quality of law enforcement in Kenya. The study recommended that proper planning and management of those resources involving the users of the said equipment. The management of the Kenya police resources should be assigned to skilled professionals with the technical knowhow and necessary management skills who would allocate resources to areas that correspond to functions or organizational units. The Kenya Police Service should also have an independent organ for resource allocations without having to go through the internal affairs ministry which makes the chain lengthy and compromised. Key Words: Quality Law Enforcement, Resource Allocation, Police Service, Influence CITATION: Kamau, C. N., Odhiambo, R., Wario, G., & Moronge, M. (2020). Influence of resource allocation on the quality of law enforcement in Kenya.  The Strategic Journal of Business & Change Management , 7(2), 134 – 149.","PeriodicalId":507470,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141209434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"INFLUENCE OF CITIZEN PARTICIPATION ON THE QUALITY OF LAW ENFORCEMENT IN KENYA","authors":"C. Kamau, R. Odhiambo, W. Guyo, Makori Moronge","doi":"10.61426/sjbcm.v7i2.1616","DOIUrl":"https://doi.org/10.61426/sjbcm.v7i2.1616","url":null,"abstract":"The central problem of this study was that despite the many government initiatives towards improving security in the country, actual law enforcement had been declining in the country. Influenced to this low quality of law enforcement in the country had not been investigated nor understood by the concerned, thus hindering democratic policing and lack of accountability to civilians in the exercise of police power by the law enforcement agency, the Kenya Police Service, who are mandated with law enforcement in the country. The consideration of the relationship between citizen participation as the independent variable in this study and the quality of law enforcement as the dependent variable was sought. The purpose of this study was to determine the influence of citizen participation on the quality of law enforcement in Kenya. The unit of analysis was the Kenya Police Service. The study used a descriptive survey design that was cross-sectional with the list of the Administrative officers of the Kenya Police Service as the sampling frame. The questionnaire and an interview guide were used to gather relevant information from the respondents. Data collected was analysed using both the descriptive and inferential statistics. The study established that citizen participation have a positive significant influence on the quality of law enforcement in Kenya. The study recommended that the Kenya police agency must adopt the principle of acting for and with the local citizen and actually take the initial step towards the achievement. The Kenyan citizens should also play a fundamental role in the designing, implementing and monitoring of policies that are implemented to provide a suitable and safe environment for living. Key words:  Quality Law Enforcement, Citizen Participation, Police Service, Influence CITATION: Kamau, C. N., Odhiambo, R., Wario, G., & Moronge, M. (2020). Influence of citizen participation on the quality of law enforcement in Kenya.  The Strategic Journal of Business & Change Management , 7(2), 121 – 133.","PeriodicalId":507470,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141209341","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"INFLUENCE OF INSTITUTIONAL FACTORS ON SERVICE DELIVERY IN WATER CORPORATIONS IN KENYA. A CASE OF KACUWASCO","authors":"Lilian Mute Hakonga, D. Juma","doi":"10.61426/sjbcm.v7i2.1618","DOIUrl":"https://doi.org/10.61426/sjbcm.v7i2.1618","url":null,"abstract":"This study focused on institutional factors influencing  service delivery at Kakamega county urban water and sanitation corporation. The theories underpinning the study were system theory, equity  theory and contrast theory. The study utilized simple random sampling technique to select the sample. The target population was  178 from Kakamega county urban water and sanitation corporation employees which included top management, middle level and other employees. A sample size of 125 employeees were selected. The researcher administered 125 Structured questionnaires for data collection and received back 100  dully filled questionnaires representing 80% response rate. The study generated data from questionnaire and analyzed using Statistical Package for Social Science (SPSS) software and the findings presented using descriptive statistics such as frequencies and percentages. The study finally gave recommendation and areas for further studies. The study recommended that the corporation should sufficiently offer relevant training on management competency. Secondly the study recommended training programs plant machine uses and maintenance, the corporation to enhance its strict adherence to the budget in fund utilization as this would enhance appropriate revenue allocation and collection to meet the operational cost of the urban water and sanitation corporation. Lastly, the corporation should advance their training techniques with respect to the changing technology as service delivery should be highly supported by ICT infrastructures and make the interaction between the company and the clients be fast, convenient and reliable. Key Words: Management Competency, Asset Management, Financial Utilization, Information Technology, Service Delivery CITATION: Hakonga, M. L., & Juma, D. (2020). Influence of institutional factors on service delivery in water corporations in Kenya. A case of KACUWASCO.  The Strategic Journal of Business & Change Management , 7(2), 150 – 166.","PeriodicalId":507470,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141209469","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"INVESTIGATION OF THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEE PERFORMANCE: A CASE STUDY OF BETA INSURANCE COMPANY, KENYA","authors":"David Kimanthi","doi":"10.61426/sjbcm.v7i2.1619","DOIUrl":"https://doi.org/10.61426/sjbcm.v7i2.1619","url":null,"abstract":"This study sought to investigate the impact of training and development on employee performance: A case study of BETA Insurance Company in Kenya. Training is the continuous and the systematic development among all levels of employees, knowledge, skills and attitudes which contribute to their welfare and that of the company. It provides organisation, the employees with a caliber of increasing the organization’s productivity & profitability. The present study focused on the following specific objectives: to determine the current training and development initiatives in Beta Insurance Company; to determine the impact of training on performance of Beta Insurance Company; and to offer recommendations to Beta Insurance Company. The study was quantitative in nature applying descriptive research design. The target population for the study was the staff of Beta Insurance Company in Kenya applying stratified random sampling to achieve a sample size of 45 participants focusing on the following groups of individuals: top management; middle level management; human capital manager; head of department; and junior staff.  Questionnaire was the key apparatus of information gathering with closed ended inquiries to get quantitative information as the examination was quantitative in nature. The findings showed that demonstration method of facilitation during training was both effective and efficient form of training. The study concluded that training and development has a clear relationship with employee performance. The investigation prescribed that Beta Insurance Company to set up normal training and advancement programs that are equipped for raising the aptitudes, spirit and profitability of workers. Employee training and development initiatives should be based on a systematically identified knowledge and skill deficit so as it maximize the effort of the both the employee and organization. The findings of this study would be of value to all insurance companies including Beta Insurance Company in helping them develop lifelong training and development strategies to remain competitive and relevant in the sector through effective training and development initiatives. Key Words: Training and Development, Employee Performance CITATION: Kimanthi, D. (2020). Investigation of the impact of training and development on employee performance: A case study of beta insurance company, Kenya.  The Strategic Journal of Business & Change Management , 7(2), 167 – 188.","PeriodicalId":507470,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141209520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"INFLUENCE OF NETWORK STRUCTURE ON FINANCIAL PERFORMANCE OF MEDIUM SIZED ENTERPRISES KENYA","authors":"D. Kirimi","doi":"10.61426/sjbcm.v7i2.1620","DOIUrl":"https://doi.org/10.61426/sjbcm.v7i2.1620","url":null,"abstract":"The purpose of this study was to examine the influence of network structure on financial performance of medium sized enterprises in Kenya. A descriptive survey design was adopted. The target population was drawn from 51 medium sized enterprises in Kenya which participated in the KPMG top 100 mid-sized ranking for the period 2011 to 2015. Multi stage, systematic and purposive sampling was used to select a sample of 255 which had the data needed in the study. Primary data was collected using questionnaires which were pretested for reliability and validity to determine it suitability for use in the study. Statistical Package for Social Sciences (SPSS) was used in the analysis of data to generate frequency distribution of the responses and descriptive statistics. It was found that network structure was positively and significantly related to financial performance. The finding lends support to the social network theory, indicating that the more networks the entrepreneur is linked to the more it will affect financial performance. The study findings were that alliances, partnerships, collaborations, or networking assisted the entrepreneur with an access to other individuals’ links. Thus, there will be an extended web of associations that will ultimately lead to identification of new prospects and a broader network of customers and clients. This was evidenced by the responses from the respondents who participated in the study. The findings encourage managers to engage in active networking with different actors within and outside of existing networks and especially with those who are relevant to the business in which the manag­er and a firm operate. The results strongly support the necessity for managers to create ac­tive co-operational relationships. The study concluded that an individual can be constrained in a network if they have too few contacts; has contacts closely connected with one another; or shares information indirectly via a central contact. It can thus be settled that businesses with larger advantage-generating or advantage-improving capacities could gain more from solid network structure, while those with inferior abilities are better off if they form coalition with enterprises from distant network groups, and hence forming a network structure endowed with comprehensive entrepreneurial networks. The study recommended that medium enterprises should become entrenched in various forms of network structure since through this they can track varied competitive approach. It is also recommended that medium sized enterprises in Kenya invest in networking activities, close interconnections and suitable resource partners that would ensure that they maintain a key network behavior which is aligned to the industry leaders. Key Words: Network Structure, Financial Performance, Medium Sized Enterprises, Entrepreneurial Networks CITATION: Kirimi, D. G. (2020). Influence of network structure on financial performance of medium sized enterprises Kenya.  The St","PeriodicalId":507470,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141209358","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EFFECT OF COST LEADERSHIP STRATEGIES ON PERFORMANCE OF INSURANCE FIRMS IN NAIROBI COUNTY, KENYA","authors":"Stephen Msinga, LALA, F., MOHAMED, M. B., NDINYA, A., PROF. OGADA, M.","doi":"10.61426/sjbcm.v7i2.1613","DOIUrl":"https://doi.org/10.61426/sjbcm.v7i2.1613","url":null,"abstract":"The insurance uptake in Kenya is estimated to be at 6.8% of population and is served by 50 insurance companies who are members of the Association of Kenya Insurance. Evidently, the competition within the industry must be steep for any insurance firm seeking to make substantial gains in market share. Creating cost advantages and leveraging on them can significantly improve the performance prospects of the insurance firms and enable them to remain competitive in the active markets and break new ground in potential markets. However, the aspect of cost leadership has not been explored in detail in regards to the competitiveness of insurance firms in Kenya. The objective of the study, therefore, was to determine the effect of cost leadership strategy on performance of insurance companies in Nairobi, Kenya. The study was guided by the Resource Based View strategies. Descriptive survey design was adopted for the study that also targeted 1443 top, middle and lower level managers in 43 insurance companies registered in Nairobi. From these 54 managers were selected for the study using systematic random sampling. Data was collected using pretested copies of a structured questionnaire developed by the researcher. Data was analyzed using both descriptive and inferential statistical methods. The findings revealed that the cost leadership strategy employed by the insurance firms moderately affected their performance. The study recommended that insurance firms should embrace and invest in cost leadership strategies most especially forming linkages with service providers, suppliers and other supplementary institutions .  Keywords: Cost leadership Strategy, Generic Strategies, Performance ITATION: Msinga, S. M. S., Lala, F., Mohamed, M. B., Ndinya, A., & Ogada, M. (2020). Effect of cost leadership strategies on performance of insurance firms in Nairobi County, Kenya.  The Strategic Journal of Business & Change Management , 7(2), 112 – 120.","PeriodicalId":507470,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141211417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ECONOMIC IMPACTS OF CASH PAYMENTS - AN ANALYSIS OF KENYA’S ECONOMY AND PAYMENT INDUSTRY","authors":"Sylvia Akinyi Amayo","doi":"10.61426/sjbcm.v7i2.1612","DOIUrl":"https://doi.org/10.61426/sjbcm.v7i2.1612","url":null,"abstract":"The general objective of this research was to identify the effects of cash payments to the Kenyan economy and how to best address it. It closely examined the existing state of cash payments and its upshots not only to the merchant/recipient but also the payer and the banks, with an aim of determining how instant bank payments could plug in to save the situation. Cash is widely used not only in Kenya but also other economies both regionally and globally. Any of its negative effects such as costliness and inefficiency, among others discussed herein, can be considered widespread and in dire need of mitigations for the sake of developing stronger economies. The specific objectives of the study were to: Investigate the cost of cash payments to the consumer, establish how cash payments affect merchants, investigate the impacts of cash payments to the banking industry and to establish the role of instant bank transfers in a cash-intensive economy. The study employed desktop study method to collect and analyze data on the effect of cash payments on the Kenyan economy. Finally, conclusion was made and recommendations proposed to address the gap identified in the study. Key Words: Cash Payments, Banking Industry, Merchants, Bank Transfers ITATION: Amayo, S. A. (2020). Economic impacts of cash payments - An analysis of Kenya’s economy and payment industry.  The Strategic Journal of Business & Change Management , 7(2), 102 – 111.","PeriodicalId":507470,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141212335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EMPLOYEE ENGAGEMENT AND ORGANIZATIONAL PERFORMANCE IN KENYA: A CRITICAL REVIEW","authors":"Owen Mwabali Amahwa, W. Otuya","doi":"10.61426/sjbcm.v7i2.1610","DOIUrl":"https://doi.org/10.61426/sjbcm.v7i2.1610","url":null,"abstract":"The well-being of the employees and their happiness must be the precedence of every successful enterprise in order to satisfy the customers and achieve the best results.  Research has consistently shown that employee engagement is powerfully linked to a range of organizational success factors Worker engagement; emotionally or intellectually is very essential to the success of the organization. The positive feelings that employees experience about their business and employers affect certainly the customer satisfaction in terms of service, loyalty and engagement. Furthermore, engagement can give every employee the feeling to perform in the best way, by learning new skills and completing all the work with innovative suggestions. Organizations measure engagement in different ways that agrees with its nature. Some organizations that have established and carried out efficient employee engagement programs or schemes have enhanced their productivity and performance by more than 20%. In addition, the firms have greatly reduced employee turnover by more than 87%, which shows that employment engagement provides firms with a channel for development and profitability. This study aimed to examine employee engagement and organisational performance in the public sector. The study aimed at reviewing literature from the Kenyan case of employee engagement and how it had affected performance in the public sector. After the presentation at the theoretical framework summarized by a deep literature review, a methodological and empirical posture was elaborated to analyze the factors that influence the employee engagement in the public sector. The paper explored the concept of engagement and why it is important; The research reviewed findings in recent literature about the antecedents and outcomes of engagement (both generally and within public service in particular); Amongst the factors identified in the Kenyan case included ; Dedication engagement on organizational performance in the civil service; Vigour engagement on organizational performance, Absorption engagement on organizational performance the moderating role of supervisor’s support on the relationship between employee engagement and organizational performance in the public sector in Kenya. Key Words: Employee Engagement, Productivity CITATION: Amahwa, O. M., & Otuya W. (2020). Employee engagement and organizational performance in Kenya: A critical review. The Strategic Journal of Business & Change Management, 7(2), 86 – 101.","PeriodicalId":507470,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141215963","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}