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Peer Regulation in a Peer-to-Peer Business Model 点对点商业模式中的点监管
IF 4.2 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-07-20 DOI: 10.1177/10963480211031421
Li Miao, Meizhen Lin, Wei Wei, Hyoungeun Moon
Peer-to-peer (P2P) businesses in the hospitality and tourism industry pose a regulatory challenge that has disrupted traditional regulatory schemes. This article proposes peer regulation as a form of regulation that complements and supplements command-and-control regulation and platform self-regulation in a P2P business model. Using the polycentric coregulation framework and impression management theory as a theoretical basis, this study systematically explores peer regulation at intrapeer (i.e., self-monitoring and prosocial behaviors), interpeer (i.e., trust-enforcing mechanism and belongingness-enhancing mechanism), and platform (i.e., peer-centric platform self-regulation and de-individualization) levels. The article also discusses critical peer regulation issues such as P2P evaluation and reputation systems in a multifarious regulatory environment, P2P employment, and leveraging platform self-regulation and jurisdictional regulation. This article offers a theoretical account of multilevel peer regulation as a form of P2P regulation and provides future research directions on the topic.
酒店和旅游业中的点对点(P2P)业务构成了监管挑战,扰乱了传统的监管计划。本文提出对等监管作为P2P商业模式中命令控制监管和平台自我监管的一种补充和补充形式。本研究以多中心协同调节框架和印象管理理论为理论基础,系统地探讨了同伴调节在内部个体(即自我监控和亲社会行为)、同伴间个体(即信任加强机制和归属感增强机制)和平台层面(即以同伴为中心的平台自我调节和去个体化)的作用。本文还讨论了关键的对等监管问题,如在多种监管环境下的P2P评估和声誉系统,P2P就业,以及利用平台自我监管和司法监管。本文从理论上阐述了多层次对等监管作为P2P监管的一种形式,并提出了该主题未来的研究方向。
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引用次数: 4
The Improvement of Women’s Entrepreneurial Competence in Rural Tourism: An Action Learning Perspective 乡村旅游中女性创业能力的提升:行动学习视角
IF 4.2 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-07-14 DOI: 10.1177/10963480211031032
Y. Rao, Jia Xie, Xueqiong Lin
Rural tourism is especially appealing to women entrepreneurs. While managing rural tourism businesses requires complex abilities, rural women in most cases are impoverished and poorly educated and have scarce resources; this limits their opportunities to independently develop comprehensive abilities. Focusing on the case of a 10-year regional program aiming specifically to improve women’s entrepreneurship in China, this study examines the actual behaviors of women entrepreneurs and the outcomes of entrepreneurship improvement due to the developmental agency’s intervention. From the perspective of action learning, this study not only reveals the vital role of intellectual support, which complies with the nature of knowledge in tourism, but also proposes a theoretical framework describing the dynamic collaborative learning process between the development agency’s staff and entrepreneurs responding to the changing market. The collaborative action learning drives women entrepreneurs to overcome barriers in practice, improve entrepreneurship, and achieve independence.
乡村旅游对女企业家尤其有吸引力。虽然管理乡村旅游业务需要复杂的能力,但农村妇女在大多数情况下贫困,受教育程度低,资源匮乏;这限制了他们独立发展综合能力的机会。本研究以一个旨在改善中国女性创业的10年区域项目为例,考察了发展机构干预下女性企业家的实际行为和创业改善的结果。本研究从行动学习的视角出发,不仅揭示了智力支持在旅游业中的重要作用,符合旅游业知识的本质,而且提出了一个描述发展机构员工与企业家应对市场变化的动态协同学习过程的理论框架。协同行动学习推动女性企业家克服实践障碍,提高创业能力,实现独立自主。
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引用次数: 5
Immersive Digital Tourism: The Role of Multisensory Cues in Digital Museum Experiences 沉浸式数字旅游:多感官线索在数字博物馆体验中的作用
IF 4.2 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-07-14 DOI: 10.1177/10963480211030319
Kexin Guo, Alei Fan, Xinran Y. Lehto, J. Day
Facilitated by emerging technologies, the immersive digital museum reflects disruptive innovation in today’s tourism experience and offers a multidimensional experience different from traditional museums. To better understand how visitors respond to this innovative form of digital tourism, the current research investigates visitor experiences at the digital museum and achieves a threefold goal. First, this research delineates a three-dimensional digital museum visitor experience, namely, joviality, personal escapism, and localness. Built on this experiential framework, the present research further affirms that visual and auditory cues are the most powerful multisensory cue combination in enhancing a holistic visitor experience at the digital museum. This study also finds that emotional state and sense of presence mediate the relations between the multisensory cues and visitors’ digital museum experiences. This research contributes to the conceptualization of a digital museum experience, and provides a foundation for the future research endeavor of the new generation of digital tourism.
在新兴技术的推动下,沉浸式数字博物馆反映了当今旅游体验的颠覆性创新,并提供了不同于传统博物馆的多维体验。为了更好地了解游客对这种创新的数字旅游形式的反应,目前的研究调查了游客在数字博物馆的体验,并实现了三重目标。首先,本研究描绘了一种三维的数字博物馆游客体验,即愉快、个人逃避现实和地方性。基于这一体验框架,本研究进一步证实,视觉和听觉线索是增强数字博物馆整体游客体验的最强大的多感官线索组合。本研究还发现,情绪状态和存在感在多感官线索与游客数字博物馆体验之间起着中介作用。这项研究有助于数字博物馆体验的概念化,并为新一代数字旅游的未来研究提供了基础。
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引用次数: 22
Are Hotel Guests Altruistic? How Positive Review Disconfirmation Affects Consumers’ Online Review Behavior 酒店客人是利他主义者吗?正面评论的不确定性如何影响消费者的在线评论行为
IF 4.2 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-07-14 DOI: 10.1177/10963480211030313
Hengyun Li, Fang Meng, S. Hudson
The research aims to examine how positive review disconfirmation (i.e., a positive deviance between a hotel consumer’s poststay evaluation and the average review rating by prior consumers) affects subsequent consumers’ willingness to post online reviews and their own review ratings. By employing an experimental research method, this study reveals that positive review disconfirmation increases hotel guests’ willingness to post online reviews, and increases their online review ratings through the mechanism of concern for others, demonstrating an act of altruism. In addition, comparatively the positive review disconfirmation effects are stronger when the variance of prior review ratings is smaller. This study enhances the online review social influence literature, and the consumer’s altruistic motivation of posting online reviews.
该研究旨在检验正面评价不确认(即酒店消费者的住宿后评价与先前消费者的平均评价评级之间的正面偏差)如何影响后续消费者发布在线评价的意愿和他们自己的评价评级。通过采用实验研究方法,本研究表明,正面评价的不确认增加了酒店客人发布在线评价的意愿,并通过关心他人的机制提高了他们的在线评价评级,表现出利他主义行为。此外,相对而言,当先前审查评级的方差较小时,积极审查的不确认效应更强。本研究增强了网络评论的社会影响文献,以及消费者发布网络评论的利他主义动机。
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引用次数: 7
Tourist Perceived Value, Tourist Satisfaction, and Life Satisfaction: Evidence From Chinese Buddhist Temple Tours 游客感知价值、游客满意度和生活满意度——来自中国佛教寺庙旅游的证据
IF 4.2 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-07-08 DOI: 10.1177/10963480211015338
Yanghang Yu, Mei-Ya Lang, Yuanyuan Zhao, Wenjun Liu, Bixia Hu
Prior research has mainly focused on the effect of tourist perceived value on customer satisfaction and behavior intention; the relationship between tourist perceived value and life satisfaction in religious tourism has been overlooked. This study aims to examine the link between tourist perceived value and life satisfaction and whether tourist satisfaction can play a mediating role in the process, specifically in the context of Chinese religious tourism. Data on Buddhist temple tours in China were collected through surveys, semi-structured interviews were conducted to gain the construct of the Buddhist tourist perceived value and regression analyses were used to test the study’s hypotheses. We developed and tested a scale of measurement of Buddhist tourist perceived value through 21 items grouped into seven dimensions: quality, price, emotional value, social value, educational value, physical attributes, and nonphysical attributes. Results from 537 tourists revealed that tourist perceived value is positively related to life satisfaction, and tourist satisfaction plays a mediating role in the relationship between perceived value and life satisfaction. Findings of this study provide a Buddhism-specific perspective for tourist perceived value.
以往的研究主要集中在游客感知价值对顾客满意度和行为意愿的影响;宗教旅游中游客感知价值与生活满意度的关系一直被忽视。本研究旨在探讨游客感知价值与生活满意度之间的关系,以及游客满意度是否在这一过程中发挥中介作用,特别是在中国宗教旅游的背景下。本文采用问卷调查的方式收集中国佛教寺庙旅游的相关数据,采用半结构化访谈的方式构建佛教游客感知价值,并采用回归分析的方法检验研究假设。本研究开发并测试了佛教游客感知价值量表,将21个项目分为7个维度:质量、价格、情感价值、社会价值、教育价值、物理属性和非物理属性。537名游客的调查结果显示,游客感知价值与生活满意度正相关,游客满意度在感知价值与生活满意度之间起中介作用。本研究结果为游客感知价值的研究提供了佛教视角。
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引用次数: 11
Perceived Authenticity and Place Attachment: New Findings from Chinese World Heritage Sites 感知真实性与地点依恋——中国世界遗产的新发现
IF 4.2 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-07-07 DOI: 10.1177/10963480211027629
Xiaoli Yi, Xiaoxiao Fu, Kevin Kam Fung So, Chunhui Zheng
Building on previous research that claims tourists’ perceived authenticity is an antecedent to place attachment, this study explored the relationship between the two theoretical constructs. Specifically, the mechanism between perceived authenticity, place attachment, and loyalty was empirically tested. The data were collected at Kaiping Diaolou and Villages, and the Old Town of Lijiang, two UNESCO heritage sites in southern China. Contrary to previous studies, the findings indicate that (1) perceived authenticity can be an antecedent to place attachment, (2) across both sites, tourists’ perceived authenticity of architecture or intangible heritage exhibited various effects on different components of place attachment, (3) the constituents of place attachment significantly influence loyalty, and (4) place attachment mediates between perceived authenticity and loyalty. This study provided a refined understanding of the dynamics between perceived authenticity and place attachment and offered practical implications for heritage management and marketing.
基于先前的研究,即游客的感知真实性是地方依恋的前提,本研究探讨了这两个理论结构之间的关系。具体而言,对感知真实性、地点依恋和忠诚度之间的机制进行了实证检验。这些数据是在中国南方的两个联合国教科文组织遗产开平碉楼和村庄以及丽江古城收集的。与以往的研究相反,研究结果表明:(1)感知真实性可能是地方依恋的先行因素;(2)在这两个地点,游客对建筑或非物质遗产的感知真实性对地方依恋的不同组成部分表现出不同的影响;(3)地方依恋的组成部分显著影响忠诚度,(4)地点依恋在感知真实性和忠诚度之间起中介作用。这项研究提供了对感知真实性和地点依恋之间动态的精细理解,并为遗产管理和营销提供了实际意义。
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引用次数: 12
Does National Culture Matter? Restaurant Employees’ Workplace Humor and Job Embeddedness 民族文化重要吗?餐厅员工职场幽默与工作嵌入
IF 4.2 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-06-29 DOI: 10.1177/10963480211027927
Han Chen, B. Ayoun
The ability to retain employees is a tenacious phenomenon in the restaurant workplace. Focusing on job embeddedness (JE) as possible explanatory factor in the application of the broaden-and-build theory and the social exchange theory, this study assesses the relationships among restaurant employees’ workplace humor, perceived workplace fun, perceived workplace aggression, and organizational JE (OJE). It examines to what extent these relationships vary across contexts, depending on national culture. A structural modeling analysis of data from 540 employees in restaurants in the United States and China provides broad support for our hypothesis: Workplace fun is positively associated with restaurant employees’ OJE while only coworker aggression is negatively related to employees’ OJE. Restaurant employees’ use of affiliative humor and aggressive humor is positively related to perceived workplace fun and negatively associated with perceived workplace aggression. Furthermore, national culture moderates the relationships between affiliative humor and perceived workplace aggression, aggressive humor and perceived workplace fun, as well as between workplace fun and OJE. Our findings contribute to clarifying the dynamics between perceptions of certain organizational factors for understanding when employees may develop OJE. The implication is that restaurant companies with international operations can foster OJE by placing various levels of emphasis on types of humor, workplace fun, and workplace aggression, in societies where individuals perceive these variables differently.
留住员工的能力是餐馆工作场所的一个顽强现象。本研究将工作嵌入性作为可能的解释因素,运用“扩建理论”和“社会交换理论”,评估餐厅员工的工作场所幽默、工作场所乐趣感知、工作场所侵略感知与组织JE (OJE)之间的关系。它考察了这些关系在不同背景下的差异程度,这取决于民族文化。对美国和中国540名餐厅员工的数据进行结构建模分析,为我们的假设提供了广泛的支持:工作场所的乐趣与餐厅员工的OJE呈正相关,而只有同事攻击与员工的OJE负相关。餐厅员工使用附属幽默和攻击性幽默与工作场所乐趣感正相关,与工作场所攻击性感负相关。此外,民族文化还会调节亲和性幽默与工作场所攻击性感知、攻击性幽默与工作场所乐趣感知、工作场所乐趣与职业敬业度之间的关系。我们的研究结果有助于澄清对某些组织因素的感知之间的动态关系,以了解员工何时可能产生OJE。这意味着,在个人对这些变量的感知不同的社会中,拥有国际业务的餐饮公司可以通过不同程度地强调幽默、工作场所的乐趣和工作场所的侵略性来培养OJE。
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引用次数: 3
Tourist Inspiration: How the Wellness Tourism Experience Inspires Tourist Engagement 游客灵感:健康旅游体验如何激发游客参与
IF 4.2 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-06-24 DOI: 10.1177/10963480211026376
Mang He, Biqiang Liu, Yaoqi Li
Wellness tourism has undergone rapid development in recent decades. Based on the transmission model of inspiration, this article aims to explore the antecedents and consequences of tourist inspiration in the context of wellness tourism. Survey data (N = 494) from Shizhu county, a well-known China local tourism destination renowned for its health-and-wellness tourism, showed that tourist inspiration can be elicited by a wellness tourism experience, which in turn has a positive influence on tourist engagement. By using openness to experience as a moderating factor, we uncovered significant and positive relationships between experience and inspiration when tourists have high levels of openness to experience. Through this original study focusing on relationship management in wellness tourism, we demonstrated the cruciality of inspiration and its underlying role in creating tourist engagement. Our research results have yielded theoretical and practical findings and outcomes that will benefit both academia and industry practitioners alike.
近几十年来,健康旅游得到了快速发展。基于灵感的传递模型,本文旨在探讨健康旅游背景下游客灵感的前因和后果。以健康旅游闻名的中国著名旅游目的地——石竹县的调查数据(N=494)表明,健康旅游体验可以激发游客灵感,进而对游客参与度产生积极影响。通过将体验的开放性作为一个调节因素,我们发现当游客对体验的开放程度高时,体验和灵感之间存在着显著而积极的关系。通过这项专注于健康旅游中关系管理的原创研究,我们展示了灵感的关键性及其在创造游客参与度方面的潜在作用。我们的研究结果产生了理论和实践的发现和结果,这将使学术界和行业从业者都受益。
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引用次数: 50
To Partner with Human or Robot? Designing Service Coproduction Processes for Willingness to Pay More 与人类或机器人合作?设计服务协同生产流程以提高支付意愿
IF 4.2 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-06-22 DOI: 10.1177/10963480211025594
L. Wu, Alei Fan, Zeya He, E. Her
Across two studies, this research presents a novel extension to the service coproduction literature, demonstrating when and why consumers with low- versus high-innovativeness tendencies are willing to pay more to coproduce hospitality and tourism services. Findings suggest that, in in-person coproduction settings, low-innovativeness consumers are willing to pay more to coproduce (vs. not) with human employees, while high-innovativeness consumers are willing to pay more to coproduce (vs. not) with robots. Such effects were attenuated in tech-enabled remote coproduction settings, where only high-innovativeness consumers were willing to pay more to coproduce. PROCESS analyses further revealed that self-competence mediated the conditional effect of coproduction involvement on willingness to pay more. In support of our theoretical framework, we demonstrated that lowering the challenging level of the coproduction task increased (decreased) low- (high-) innovativeness consumers’ willingness to pay more for coproduction involvement. These findings offer notable theoretical and managerial implications.
在两项研究中,这项研究对服务合作生产文献进行了新的扩展,展示了创新倾向低和创新倾向高的消费者何时以及为什么愿意为合作生产酒店和旅游服务支付更多费用。研究结果表明,在面对面合作环境中,低创新性消费者愿意为与人类员工合作(与否)支付更多的费用,而高创新性消费者则愿意为与机器人合作(与不合作)支付更多费用。在技术支持的远程协同生产环境中,这种影响减弱了,只有高度创新的消费者才愿意为协同生产支付更多的费用。过程分析进一步表明,自我能力介导了合作生产参与对支付更多意愿的条件效应。为了支持我们的理论框架,我们证明,降低合作生产任务的挑战性水平会增加(降低)低(高)创新性消费者为参与合作生产支付更多费用的意愿。这些发现提供了显著的理论和管理启示。
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引用次数: 9
Exploring Tourist Behavior in a Reused Heritage Site 探索旅游者在被重新利用的遗址中的行为
IF 4.2 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-06-22 DOI: 10.1177/10963480211020089
Yi-Ju Lee, I. Tsai, Te-Yi Chang
This study investigated the relationship among tourists’ perceived sustainability, aesthetic experience, and behavioral intention toward reused heritage buildings by employing stimulus–organism–response theory. There were 354 valid questionnaires collected from the Sputnik Lab in Tainan, Taiwan. A positive correlation was found between tourists’ perception of sustainability and aesthetic experience. When tourists perceived higher aesthetic experience, they also had stronger behavioral intention. Structural equation modeling analysis verified that the aesthetic experience of tourists had mediating effects between perceived sustainability and behavioral intention in the reused heritage space. The reuse of space should be attached significantly to the aesthetic display of space and service so as to promote such scenic spots and increase tourists’ intention to revisit through word of mouth.
本研究运用刺激-有机体-反应理论,探讨了游客对文物建筑再利用的可持续性感知、审美体验和行为意向之间的关系。本研究共收集台南卫星实验室有效问卷354份。游客的可持续性感知与审美体验呈显著正相关。当游客感知到更高的审美体验时,他们的行为意愿也更强。结构方程模型分析验证了游客的审美体验在可持续性感知和行为意向之间具有中介作用。空间的再利用要重视空间和服务的美学展示,从而对景区进行推广,增加游客的再游意向。
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引用次数: 5
期刊
Journal of Hospitality & Tourism Research
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