Pub Date : 2022-09-29DOI: 10.1177/10963480221125130
Ulrich Gunter, E. Smeral, Bozana Zekan
The COVID-19 pandemic has restricted both business and social life over the last two years. Stop-and-go policies enacted as containment measures have further impacted the global economy, and tourism in particular. Tourism demand shows only weak signs of a sustainable recovery. The medium-term outlook remains highly uncertain, and yet few studies have addressed the development of the tourism and leisure industries in the years ahead. In this context, we forecast demand in selected EU countries in terms of total expenditure on outbound travel (tourism imports) using a panel pooled Fully Modified Ordinary Least Squares (FMOLS) approach. Baseline and downside scenarios are elaborated to project demand for foreign travel until 2025.
{"title":"Forecasting Tourism in the EU after the COVID-19 Crisis","authors":"Ulrich Gunter, E. Smeral, Bozana Zekan","doi":"10.1177/10963480221125130","DOIUrl":"https://doi.org/10.1177/10963480221125130","url":null,"abstract":"The COVID-19 pandemic has restricted both business and social life over the last two years. Stop-and-go policies enacted as containment measures have further impacted the global economy, and tourism in particular. Tourism demand shows only weak signs of a sustainable recovery. The medium-term outlook remains highly uncertain, and yet few studies have addressed the development of the tourism and leisure industries in the years ahead. In this context, we forecast demand in selected EU countries in terms of total expenditure on outbound travel (tourism imports) using a panel pooled Fully Modified Ordinary Least Squares (FMOLS) approach. Baseline and downside scenarios are elaborated to project demand for foreign travel until 2025.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2022-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45557701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-13DOI: 10.1177/10963480221118820
Janice Jones, A. Manoharan, Zhou Jiang, Manisha Singal
We examine internal and external factors that build or thwart the career adaptability resources of migrant hotel workers. Drawing on qualitative data at two points in time over a 12-month period during COVID-19, results show that while some migrant workers changed roles and exited hotels, for most, job changes were a shorter-term, separation phenomenon, with migrants transitioning back to their employer within a year. Psychological, social, and human capital resources facilitated career adaptability, while psychoemotional support from managers and peers fostered the confidence of temporary migrants, and facilitated positive affect, which was integral to their openness to exploring alternate hospitality careers. Inhibitors to career adaptability included a lack of agency among temporary migrants, and career entrenchment of mid-career permanent migrants. Our model provides a fine-grained, holistic understanding of the antecedents of career adaptability, enriching career construction theory by clarifying the contexts that drive career adaptability in the evolving, COVID-19 context.
{"title":"A Framework of Facilitators and Barriers to Career Adaptability: Migrant Hotel Workers During COVID-19","authors":"Janice Jones, A. Manoharan, Zhou Jiang, Manisha Singal","doi":"10.1177/10963480221118820","DOIUrl":"https://doi.org/10.1177/10963480221118820","url":null,"abstract":"We examine internal and external factors that build or thwart the career adaptability resources of migrant hotel workers. Drawing on qualitative data at two points in time over a 12-month period during COVID-19, results show that while some migrant workers changed roles and exited hotels, for most, job changes were a shorter-term, separation phenomenon, with migrants transitioning back to their employer within a year. Psychological, social, and human capital resources facilitated career adaptability, while psychoemotional support from managers and peers fostered the confidence of temporary migrants, and facilitated positive affect, which was integral to their openness to exploring alternate hospitality careers. Inhibitors to career adaptability included a lack of agency among temporary migrants, and career entrenchment of mid-career permanent migrants. Our model provides a fine-grained, holistic understanding of the antecedents of career adaptability, enriching career construction theory by clarifying the contexts that drive career adaptability in the evolving, COVID-19 context.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2022-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45082444","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-31DOI: 10.1177/10963480221117131
José Mondéjar-Jiménez, G. Ferrari
engine of economic, social, and environmental development worldwide. The studies presented in this special edition show the importance of sustainable tourist destinations in Spain, Italy, and the Dominican Republic, ending with the presentation of a bibliometric analysis of the state of the art of rural tourism worldwide. It is pointless to cite unsustainable examples that only seek short-term profitability since these destinations will be unsustainable in the medium term.
{"title":"Sustainable Tourism Destinations","authors":"José Mondéjar-Jiménez, G. Ferrari","doi":"10.1177/10963480221117131","DOIUrl":"https://doi.org/10.1177/10963480221117131","url":null,"abstract":"engine of economic, social, and environmental development worldwide. The studies presented in this special edition show the importance of sustainable tourist destinations in Spain, Italy, and the Dominican Republic, ending with the presentation of a bibliometric analysis of the state of the art of rural tourism worldwide. It is pointless to cite unsustainable examples that only seek short-term profitability since these destinations will be unsustainable in the medium term.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2022-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48010608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-30DOI: 10.1177/10963480221103222
L. Wu, Wan Yang, Y. Gao, S. Ma
As the luxury market and associated experiential consumption continues to rise, the hospitality management literature lags somewhat behind practice in examining luxury experiences. This research presents an exploratory analysis of luxury hotel experiences via the approach of topic modeling and emotion detection in online luxury hotel reviews. Results demonstrate that “people” and “product—activity & wellness” aspects of luxury hotel experiences tend to be positively associated with online review ratings. The “product—food & beverage” and “physical evidence and place” aspects may produce mixed effects on rating levels. Finally, the “process” and “price and promotion” aspects tend to be negatively associated with online review ratings. Findings further reveal that such effects function via the mediation paths of various categories of discrete emotions. These results offer enriching insight for hospitality management research and practice regarding luxury hotel experiences.
{"title":"Feeling Luxe: A Topic Modeling × Emotion Detection Analysis of Luxury Hotel Experiences","authors":"L. Wu, Wan Yang, Y. Gao, S. Ma","doi":"10.1177/10963480221103222","DOIUrl":"https://doi.org/10.1177/10963480221103222","url":null,"abstract":"As the luxury market and associated experiential consumption continues to rise, the hospitality management literature lags somewhat behind practice in examining luxury experiences. This research presents an exploratory analysis of luxury hotel experiences via the approach of topic modeling and emotion detection in online luxury hotel reviews. Results demonstrate that “people” and “product—activity & wellness” aspects of luxury hotel experiences tend to be positively associated with online review ratings. The “product—food & beverage” and “physical evidence and place” aspects may produce mixed effects on rating levels. Finally, the “process” and “price and promotion” aspects tend to be negatively associated with online review ratings. Findings further reveal that such effects function via the mediation paths of various categories of discrete emotions. These results offer enriching insight for hospitality management research and practice regarding luxury hotel experiences.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76185202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-10DOI: 10.1177/10963480221104406
Li Miao, Melissa Baker, Karen Hughes, Sangkyun Kim, Lu Lu, Manisha Singal, C. Young
entails: (1) the emergent theory gleaning phase when interpretations of meanings (conceptual) are attributed to observations (descriptive); and (2) the construction theory developing phase when relationships among elements are identified through deduction and induction to refine the theory. The outcome of this process is that the observed concrete events are reconstructed to be represented at higher-order and more abstract construal level for a conceptual understanding of the concrete phenomena. In the pursuit of kernel theorizing, we encourage researchers to be paradigmatic and intentional in connecting dots with potential theoretical perspectives as well as connecting studies through a synthesis of knowledge that is beyond a defined context (Young et al., 2021). We are looking for articles that are willing to step away from the narrow empiricism to take a creative leap that produces larger scale insights.
包括：（1）当意义（概念）的解释归因于观察（描述性）时，理论的涌现收集阶段；以及（2）构造理论的发展阶段，即通过演绎和归纳来识别元素之间的关系，从而对理论进行提炼。这一过程的结果是，观察到的具体事件被重建，以在更高层次和更抽象的解释层面上表示，从而对具体现象进行概念理解。在追求核心理论化的过程中，我们鼓励研究人员在将点与潜在的理论观点联系起来，以及通过超越特定背景的知识综合来连接研究方面表现出典范性和有意性（Young et al.，2021）。我们正在寻找那些愿意摆脱狭隘经验主义，进行创造性飞跃，产生更大规模见解的文章。
{"title":"Launch of the JHTR Featured Section “Insight & Foresight”: Inspire “Homegrown” Theorizing in Hospitality and Tourism Research","authors":"Li Miao, Melissa Baker, Karen Hughes, Sangkyun Kim, Lu Lu, Manisha Singal, C. Young","doi":"10.1177/10963480221104406","DOIUrl":"https://doi.org/10.1177/10963480221104406","url":null,"abstract":"entails: (1) the emergent theory gleaning phase when interpretations of meanings (conceptual) are attributed to observations (descriptive); and (2) the construction theory developing phase when relationships among elements are identified through deduction and induction to refine the theory. The outcome of this process is that the observed concrete events are reconstructed to be represented at higher-order and more abstract construal level for a conceptual understanding of the concrete phenomena. In the pursuit of kernel theorizing, we encourage researchers to be paradigmatic and intentional in connecting dots with potential theoretical perspectives as well as connecting studies through a synthesis of knowledge that is beyond a defined context (Young et al., 2021). We are looking for articles that are willing to step away from the narrow empiricism to take a creative leap that produces larger scale insights.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2022-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44420989","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-14DOI: 10.1177/10963480221091976
M. Christofi, D. Vrontis, Riad Shams, Z. Belyaeva, M. Czinkota
The hospitality and tourism industry “presents challenges that need to be addressed, including how to manage their growth sustainably, so as not to dimin-ish its potential” which solicits the “need to move toward more sustainable prac-tices” (World Tourism Organization [UNWTO], 2017. The call for papers for this special issue was received with much enthusiasm, as illustrated by the large number of submissions covering a wide range of topics on the interface of hospitality and tourism, stakeholder engagement and sustainability. Accordingly, papers accepted for inclusion in this special issue represent the diversity of submissions, with each making a unique contribution to the existing knowledge base.To start with, Fang, Nguyyen, and Armstrong strive to initiate a conversation on how the collective leadership capacity can assist in balancing the economic needs of a destination with the environmental and social goals. By drawing on leadership and tourism literature, their findings show that tourism-based leadership programs have the capacity to initiate the development of collective leadership capacity, a necessary element for building effective stakeholder net-works that drive change at tourism destination, workplace, and community levels.Vrontis et examined how the business model of the tourism sector that is used in Italy’s Langhe region is aligned to the promotion of a “sustained, inclu-sive and sustainable economic growth, full and productive employment and
{"title":"Sustained Competitive Advantage for Sustainable Hospitality and Tourism Development: A Stakeholder Causal Scope Analysis","authors":"M. Christofi, D. Vrontis, Riad Shams, Z. Belyaeva, M. Czinkota","doi":"10.1177/10963480221091976","DOIUrl":"https://doi.org/10.1177/10963480221091976","url":null,"abstract":"The hospitality and tourism industry “presents challenges that need to be addressed, including how to manage their growth sustainably, so as not to dimin-ish its potential” which solicits the “need to move toward more sustainable prac-tices” (World Tourism Organization [UNWTO], 2017. The call for papers for this special issue was received with much enthusiasm, as illustrated by the large number of submissions covering a wide range of topics on the interface of hospitality and tourism, stakeholder engagement and sustainability. Accordingly, papers accepted for inclusion in this special issue represent the diversity of submissions, with each making a unique contribution to the existing knowledge base.To start with, Fang, Nguyyen, and Armstrong strive to initiate a conversation on how the collective leadership capacity can assist in balancing the economic needs of a destination with the environmental and social goals. By drawing on leadership and tourism literature, their findings show that tourism-based leadership programs have the capacity to initiate the development of collective leadership capacity, a necessary element for building effective stakeholder net-works that drive change at tourism destination, workplace, and community levels.Vrontis et examined how the business model of the tourism sector that is used in Italy’s Langhe region is aligned to the promotion of a “sustained, inclu-sive and sustainable economic growth, full and productive employment and","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2022-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45685956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-08DOI: 10.1177/10963480221087965
Lu Lu, Ruiying Cai
This research aims to examine the role of menu messaging (implicit vs. explicit) used to disclose the healthy food item in shifting diner perceptions and purchase intentions. Drawing on a consumer experiment, the results establish a menu messaging effect on diners’ purchase intentions of healthy items and the underlying mechanism via psychological reactance and perceived attractiveness. Explicit (vs. implicit) messaging negatively affects consumer purchase intentions, which is due to 1) increased psychological reactance (i.e., perceived threat of freedom and counterarguing) and 2) decreased perceived attractiveness. The menu messaging effect is further conditioned by diners’ goal orientation (pleasure vs. goal). Under a goal-driven mindset, the messaging effect is more pronounced compared to a pleasure-driven mindset. This research is among the first to establish a significant role of menu messaging in healthy item communication at restaurants. Theoretical and managerial are further elaborated.
{"title":"Healthy, But Say It Out Loud? The Messaging Effect on Restaurants’ Healthy Food Promotion","authors":"Lu Lu, Ruiying Cai","doi":"10.1177/10963480221087965","DOIUrl":"https://doi.org/10.1177/10963480221087965","url":null,"abstract":"This research aims to examine the role of menu messaging (implicit vs. explicit) used to disclose the healthy food item in shifting diner perceptions and purchase intentions. Drawing on a consumer experiment, the results establish a menu messaging effect on diners’ purchase intentions of healthy items and the underlying mechanism via psychological reactance and perceived attractiveness. Explicit (vs. implicit) messaging negatively affects consumer purchase intentions, which is due to 1) increased psychological reactance (i.e., perceived threat of freedom and counterarguing) and 2) decreased perceived attractiveness. The menu messaging effect is further conditioned by diners’ goal orientation (pleasure vs. goal). Under a goal-driven mindset, the messaging effect is more pronounced compared to a pleasure-driven mindset. This research is among the first to establish a significant role of menu messaging in healthy item communication at restaurants. Theoretical and managerial are further elaborated.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2022-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90787693","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-04DOI: 10.1177/10963480221081781
Fei Hao, R. T. Qiu, Jinah Park, K. Chon
Contactless hospitality services are an expensive endeavor with an uncertain return on investment. This study explores these services from the perspective of hotel guests’ willingness to pay (WTP). To this end, 10 discrete choice experiments were conducted on 1,939 Chinese hotel guests to test a hybrid choice model. The findings indicate that hotel guests’ WTP is influenced by hotel attributes, hotel scale, customer demographics, travel-related variables, technology readiness, and health concerns. Generally, there is significant heterogeneity in the WTP for different contactless amenities, such as for contactless room entrance, contactless payment system, contactless elevator service, robotic services, a smart room, and contactless front desk services. This study contributes to the knowledge on technology implementation in the hospitality industry and the WTP for hotel amenities. Furthermore, it guides hotel practitioners to invest smartly and rationally in contactless services.
{"title":"The Myth of Contactless Hospitality Service: Customers’ Willingness to Pay","authors":"Fei Hao, R. T. Qiu, Jinah Park, K. Chon","doi":"10.1177/10963480221081781","DOIUrl":"https://doi.org/10.1177/10963480221081781","url":null,"abstract":"Contactless hospitality services are an expensive endeavor with an uncertain return on investment. This study explores these services from the perspective of hotel guests’ willingness to pay (WTP). To this end, 10 discrete choice experiments were conducted on 1,939 Chinese hotel guests to test a hybrid choice model. The findings indicate that hotel guests’ WTP is influenced by hotel attributes, hotel scale, customer demographics, travel-related variables, technology readiness, and health concerns. Generally, there is significant heterogeneity in the WTP for different contactless amenities, such as for contactless room entrance, contactless payment system, contactless elevator service, robotic services, a smart room, and contactless front desk services. This study contributes to the knowledge on technology implementation in the hospitality industry and the WTP for hotel amenities. Furthermore, it guides hotel practitioners to invest smartly and rationally in contactless services.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2022-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81116459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-02-21DOI: 10.1177/10963480221080331
Pieter C. M. Cornelis, W. Strijbosch, Philip Corsius
Dark rides are archetypal theme park attractions that provide compelling experiences through carefully structured experience designs. In a literature review, we follow and slightly modify Langhof and Güldenberg’s conceptualization of the dark ride experience (DRE) and suggest that the DRE mostly consists of narrative transportation, presence, flow, and emotions. However, to what extent these conceptualizations match actual dark ride supply remains unexamined. Therefore, we evaluate 238 dark rides in the EMEA region on product determinants of the DRE and compare literature-based conceptualizations of the DRE against actual dark ride supply. Findings indicate that dark rides highly vary in terms of storytelling, theming, and pervasive interactivity, thus questioning whether all components of the DRE always apply to the full dark ride spectrum. Proposing the Dark Ride Cube as a dark ride typology, Langhof and Güldenberg’s conceptualization of the DRE is largely confirmed, as well as the currently suggested modifications.
{"title":"Conceptualizing the dark ride experience through the Dark Ride Cube: Evidence from the Emea region","authors":"Pieter C. M. Cornelis, W. Strijbosch, Philip Corsius","doi":"10.1177/10963480221080331","DOIUrl":"https://doi.org/10.1177/10963480221080331","url":null,"abstract":"Dark rides are archetypal theme park attractions that provide compelling experiences through carefully structured experience designs. In a literature review, we follow and slightly modify Langhof and Güldenberg’s conceptualization of the dark ride experience (DRE) and suggest that the DRE mostly consists of narrative transportation, presence, flow, and emotions. However, to what extent these conceptualizations match actual dark ride supply remains unexamined. Therefore, we evaluate 238 dark rides in the EMEA region on product determinants of the DRE and compare literature-based conceptualizations of the DRE against actual dark ride supply. Findings indicate that dark rides highly vary in terms of storytelling, theming, and pervasive interactivity, thus questioning whether all components of the DRE always apply to the full dark ride spectrum. Proposing the Dark Ride Cube as a dark ride typology, Langhof and Güldenberg’s conceptualization of the DRE is largely confirmed, as well as the currently suggested modifications.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2022-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49429334","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-02-14DOI: 10.1177/10963480221076467
Alei Fan, L. Wu, Yiran Liu
With empirical insights gained across a series of studies, the current research examines the technology-facilitated preservice tipping encounter. Drawing on the tip-enhancing literature and the spatial crowding theory, this research reveals the divergent impacts of tip suggestion on consumers’ tipping behaviors and their satisfaction with the digital payment experience. Our findings show that, while effective in elevating tipping amount, the presence of tip suggestion can frustrate consumers and impose a detrimental impact on their satisfaction with the online payment experience. Particularly, this effect is contingent on the design of the digital payment page: The negative effect of tip suggestion on satisfaction with the payment experience is more profound when the digital payment page follows a crowded layout but mitigated when the layout is spacious. Findings from the current research offer timely contributions to theory and practice with an evolving perspective on the technology-facilitated preservice tipping encounter.
{"title":"To display tip suggestion or not? Examining tip suggestion’s impact in technology-facilitated preservice tipping encounters","authors":"Alei Fan, L. Wu, Yiran Liu","doi":"10.1177/10963480221076467","DOIUrl":"https://doi.org/10.1177/10963480221076467","url":null,"abstract":"With empirical insights gained across a series of studies, the current research examines the technology-facilitated preservice tipping encounter. Drawing on the tip-enhancing literature and the spatial crowding theory, this research reveals the divergent impacts of tip suggestion on consumers’ tipping behaviors and their satisfaction with the digital payment experience. Our findings show that, while effective in elevating tipping amount, the presence of tip suggestion can frustrate consumers and impose a detrimental impact on their satisfaction with the online payment experience. Particularly, this effect is contingent on the design of the digital payment page: The negative effect of tip suggestion on satisfaction with the payment experience is more profound when the digital payment page follows a crowded layout but mitigated when the layout is spacious. Findings from the current research offer timely contributions to theory and practice with an evolving perspective on the technology-facilitated preservice tipping encounter.","PeriodicalId":51409,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":null,"pages":null},"PeriodicalIF":4.2,"publicationDate":"2022-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47101968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：