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Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters 它们是请求吗?服务遭遇中麻烦陈述的探索
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2021-01-02 DOI: 10.1080/08351813.2020.1864154
Barbara A. Fox, Trine Heinemann
ABSTRACT Despite extensive literature on what may be involved in making a request, there is dispute among scholars as to which linguistic formats constitute the social action of making a request proper. In this study, we examine the much-disputed declarative request format and in particular what we call “declaratives of trouble.” We present evidence that in the context of a service encounter such as the shoe repair shop, this format is unproblematically and systematically treated by both customer and service provider as performing requests. The study thus enriches our understanding of action formation and ascription by examining in detail that and how utterances that in some contexts might not serve as requests in other contexts constitute a primary resource for building requests. Data are in American English.
尽管关于请求可能涉及的内容有大量文献,但学者们对于哪种语言格式构成适当的请求社会行为存在争议。在这项研究中,我们研究了备受争议的陈述性请求格式,特别是我们称之为“麻烦陈述”的格式。我们提供的证据表明,在鞋店等服务遇到的情况下,这种格式被客户和服务提供商毫无疑问地系统地视为执行请求。因此,该研究通过详细检查在某些上下文中可能不作为请求的话语以及如何构成构建请求的主要资源,丰富了我们对行为形成和归属的理解。数据是美式英语。
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引用次数: 9
Is Conversation Built for Two? The Partitioning of Social Interaction 对话是两个人的吗?社会互动的分割
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2021-01-02 DOI: 10.1080/08351813.2020.1864158
Tanya Stivers
ABSTRACT Conversation is flexible enough to be conducted with varying numbers of individuals, but most conversation is dyadic. Is the prevalence of dyadic focal participation frameworks facilitated by structures of conversation? Using video recordings of spontaneous naturally occurring conversations, I explore multiperson interactions focusing on how structures of turn taking, sequence organization, storytelling, and speaker gaze facilitate or inhibit the inclusion of multiple individuals in conversation. As I show, because our system favors dyadic participation through turn allocation and sequence organization, sustaining focal triadic or multiparty participation frameworks requires more interactional work than sustaining a dyadic focal participation framework. However, serially dyadic participation, which keeps dyads shifting, and story- and joke telling facilitate the participation of multiple individuals. Although conversational structures can be adapted to partition focal participation as dyadic or multiparty on a moment-by-moment basis, the structures generally facilitate dyadic focal participation. Data are in American English.
谈话是灵活的,可以由不同数量的人进行,但大多数谈话是二元的。对话结构是否促进了二元焦点参与框架的流行?利用自发的自然对话的视频记录,我探索了多人互动,重点研究了轮流结构、顺序组织、讲故事和说话者凝视如何促进或抑制多人参与对话。正如我所展示的,因为我们的系统通过回合分配和顺序组织支持二元参与,维持焦点三方或多方参与框架比维持二元焦点参与框架需要更多的互动工作。然而,连续的双元参与,使双元不断变化,故事和笑话的讲述促进了多人的参与。虽然会话结构可以适应将焦点参与划分为二元或多方,但这些结构通常有利于二元焦点参与。数据是美式英语。
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引用次数: 13
Probability and Valence: Two Preferences in the Design of Polar Questions and Their Management 概率与价:极性问题设计中的两种偏好及其管理
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2021-01-02 DOI: 10.1080/08351813.2020.1864156
C. W. Raymond, J. Heritage
ABSTRACT This study expands and refines the argument presented by Heritage and Raymond by demonstrating that the orientation to probability in question design can intersect with a second orientation toward the positive or negative desirability—or valence—of the state of affairs inquired into. In most cases, the orientations to probability and to positively valenced information can be satisfied simultaneously: In a context where negatively valenced information is generally avoided, positively polarized questions invite “good news,” and negatively polarized questions are directed to “bad news” scenarios. These congruent orientations are routinely satisfied in polar question design and in a range of interactional environments. However, as has been illustrated with various other concurrently relevant preferences in interaction, these orientations can also conflict with one another, thereby revealing a hierarchization between them. Specifically, we show that when considerations of recipient design require questions about states of affairs that are both likely and also negatively valenced, orientations to positive outcomes will be attenuated or abandoned in favor of a “realistic” stance toward the likelihood of the negative state of affairs. It is therefore concluded that probability is a more fundamental aspect of the recipient design of polar questions than is information valence. Data are drawn from corpora of British and American English conversations.
摘要本研究对Heritage和Raymond提出的论点进行了扩展和完善,证明了问题设计中的概率取向可以与第二种取向相交,即所调查的事物状态的积极或消极可取性或效价。在大多数情况下,概率和正价信息的方向可以同时满足:在通常避免负价信息的情况下,正极化的问题会带来“好消息”,而负极化的问题则指向“坏消息”场景。在极性问题设计和一系列互动环境中,这些一致的方向通常得到满足。然而,正如互动中各种其他同时相关的偏好所示,这些取向也可能相互冲突,从而揭示了它们之间的分层关系。具体而言,我们表明,当接受者设计的考虑需要对可能的和负面的事态提出问题时,对积极结果的倾向将减弱或放弃,而倾向于对负面事态的可能性采取“现实”的立场。因此得出结论,概率是极性问题接受者设计的一个更基本的方面,而不是信息效价。数据来源于英美英语会话的语料库。
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引用次数: 8
Affiliating in Second Position: Response Tokens with Rising Pitch in Danish 处于第二位的附属关系:丹麦语中音调上升的响应标记
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2021-01-02 DOI: 10.1080/08351813.2020.1864159
S. S. Sørensen
ABSTRACT This article examines the use of the Danish response tokens ja (“yes”) and nej (“no”) with rising pitch in everyday interaction in Danish. Ja and nej do more than (dis)confirmation, and the analysis shows that the tokens with rising pitch achieve affiliation in second position in sequences containing displays of affective stance, which is shown to be contrastive with the tokens with level pitch that instead disaffiliate in the same sequences. Turns eliciting the tokens are also often marked with a wide pitch span, but sometimes other prosodic features than pitch are employed to perform a display of affective stance. Eliciting turns often request reconfirmation but can also implement other actions that make ja or nej a relevant response. The affiliation achieved is shown to be similar across both ja and nej when doing a range of actions, such as (dis)confirmation, acceptance, or agreement. Data are in Danish.
摘要:本文考察了丹麦语应答标记ja(“是”)和nej(“否”)在丹麦语日常互动中的使用情况。Ja和nej所做的不仅仅是(dis)证实,分析表明,在包含情感立场显示的序列中,音调上升的标记在第二位置实现了附属,这与音调水平的标记相反,后者在相同序列中脱离了附属。引发表征的转折通常也标有宽的音高跨度,但有时会使用音高以外的其他韵律特征来表现情感立场。Eliciting回合通常要求再次确认,但也可以实施其他行动,使ja或nej成为相关的回应。在进行一系列行动时,如(dis)确认、接受或同意时,ja和nej的隶属关系是相似的。数据为丹麦语。
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引用次数: 7
Preference and Polarity: Epistemic Stance in Question Design 偏好与极性:问题设计中的认识立场
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2021-01-02 DOI: 10.1080/08351813.2020.1864155
J. Heritage, C. W. Raymond
ABSTRACT This article considers the use of negative polarization in polar (yes/no) questions. It argues that question polarity is used to take an epistemic stance toward the probability or improbability of the state of affairs referenced in the question and that taking such a stance is effectively unavoidable. Focusing on negatively polarized questions (NPQs), four main kinds of evidence are adduced that NPQs are associated with the questioner’s stance that the question’s underlying proposition is unlikely: (a) self-repair to reverse or otherwise adjust polarity; (b) evidence from the prior talk from which the question is occasioned; (c) contexts in which a particular state of affairs is relevant but has remained unstated; (d) overall structural organizational features of talk (e.g., conversational closings) that militate against the likelihood of affirmative responses. Finally, the article proposes that question design represents a distinct organizational layer vis-à-vis the preference-organizational characteristics of actions, and it appears to function in distinctive ways in relation to recruitment- and affiliation-relevant questions (e.g., requests, offers, etc.) by comparison with information-seeking questions. Data are drawn from corpora of British and American English conversations.
摘要:本文研究了负极化在极性(是/否)问题中的应用。它认为,问题极性是用来对问题中提及的事态的概率或非概率采取一种认识立场,采取这种立场实际上是不可避免的。针对负极性问题(NPQs),本文引证了四种主要证据,表明NPQs与提问者认为问题的基本命题不可能存在的立场有关:(a)自我修复以逆转或以其他方式调整极性;(b)引起问题的先前谈话的证据;(c)与某一特定事态有关但尚未说明的情况;(d)谈话的整体结构组织特征(例如,谈话结束)不利于肯定回应的可能性。最后,本文提出,问题设计相对于-à-vis行为的偏好-组织特征代表了一个独特的组织层,并且通过与信息寻求问题相比,它似乎以不同的方式与招聘和从属关系相关的问题(例如,请求,要约等)有关。数据来源于英式英语和美式英语会话的语料库。
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引用次数: 25
An Adjunct to Repair: You Know in Speech Production and Understanding Difficulties 修饰语:你知道在言语产生和理解困难
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2021-01-02 DOI: 10.1080/08351813.2020.1864157
S. Clayman, C. W. Raymond
ABSTRACT The English-language particle you know is frequently associated with speech production and understanding difficulties. The present study combines sequential and distributional analyses to explicate the particle’s relationship to the conversational repair system. It demonstrates that you know functions as an adjunct to repair, addressing secondary difficulties associated with implementing self-repair in practice, while also promoting the avoidance of transformative repair operations. This repair adjunct viewpoint trades off the particle’s general import as an alignment token and is supported by examining its specialized role in: (a) self-repair operations, (b) suboptimal formulations, and (c) understanding pursuits. This article elaborates our understanding of the repair system by identifying an ancillary practice that smooths over recurrent shortcomings of natural speech. Data in American English.
摘要你所知道的英语助词经常与言语产生和理解困难有关。本研究结合序列分析和分布分析来解释助词与会话修复系统的关系。它表明,你知道功能是修复的辅助,解决了在实践中实施自我修复的次要困难,同时也促进了避免变革性修复操作。这种修复辅助观点权衡了粒子作为对齐标记的一般重要性,并通过检查其在以下方面的特殊作用来支持:(a)自我修复操作,(b)次优公式,以及(c)理解追求。这篇文章通过确定一种辅助实践来阐述我们对修复系统的理解,这种辅助实践可以消除自然语言反复出现的缺点。美国英语数据。
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引用次数: 7
Thanks to Reviewers 感谢审稿人
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2020-12-14 DOI: 10.1080/08351813.2020.1863104
Charles Antaki
(2020). Thanks to Reviewers. Research on Language and Social Interaction: Vol. 53, No. 4, pp. i-i.
(2020)。感谢评论者。《语言与社会互动研究》,第53卷,第4期,第1 - 4页。
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引用次数: 0
Mock Aggression: Navigating Affiliation and Disaffiliation in Interaction 模拟攻击:在互动中导航隶属与脱离
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2020-12-09 DOI: 10.1080/08351813.2020.1833590
Reihaneh Afshari Saleh

ABSTRACT

One way people have of managing interpersonal conflict is what I call “mock aggression.” So far unexplored in interactional detail, mock aggression refers to the embodiments which, in one way or another, appear aggressive (punching, pinching, slapping, etc.) but are not designed to be, or oriented to as, serious physical threats. Mock aggression occurs between intimate interactants, and in this interactional situation, it sanctions transgressions and at the same time provides systematic opportunities for participants to engage in more affiliative interaction. The findings show that despite its aggressive appearance, mock aggression facilitates participants’ exit from a disaffiliative interaction, owing to its detailed design features, and thereby contributes to maintaining their social bonds. It is argued that a categorical affiliative versus disaffiliative perspective does not work for some interactional practices like mock aggression. Data are in Persian and collected in Iran.

人们处理人际冲突的一种方式是我所说的“模拟攻击”。到目前为止,还没有在互动细节上进行探索,模拟攻击是指以这样或那样的方式表现出攻击性(拳打脚踢、捏捏、拍打等),但不是被设计为或导向为严重的身体威胁的实施方式。模拟攻击发生在亲密互动之间,在这种互动情境中,它制裁了越轨行为,同时为参与者提供了系统的机会,使其参与更多的从属互动。研究结果表明,尽管模拟攻击具有攻击性,但由于其详细的设计特征,模拟攻击有助于参与者退出分离的互动,从而有助于维持他们的社会联系。有人认为,分类隶属关系与非隶属关系的观点并不适用于一些相互作用的实践,如模拟攻击。数据是波斯语的,在伊朗收集。
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引用次数: 1
Turning the Tables: Objecting to Conduct in Conflict Talk 扭转局势:反对冲突谈话中的行为
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2020-10-01 DOI: 10.1080/08351813.2020.1826765
Rebecca Clift, M. Pino
ABSTRACT This article is a Conversation Analytic study of occasions where a speaker formulates what a recipient is doing as something objectionable, thereby delivering an accusation, e.g., “Why you shouting” or “I dunno why you’re being so aggressive.” We call these lexical formulations of what someone has just done conduct formulations. These are: (a) responsive to an ongoing imputation of misconduct or misdemeanor, and (b) produced in response to an upgrade on prior attempts by the recipient to engage the producer of the conduct formulation in aligning with their project. The speaker thereby “turns the tables” on the recipient, challenging the legitimacy of, and thus rendering accountable, his line of action. The response by the recipient involves a downgrade of her prior action and so proposes resetting the terms of engagement on a more conciliatory basis. Data are in English and Italian.
摘要这篇文章是一篇对话分析研究,研究了说话者将接受者所做的事情表述为令人反感的事情,从而提出指控的情况,例如,“你为什么大喊大叫”或“我不知道你为什么这么咄咄逼人”。我们将这些词汇表述称为行为表述。它们是:(a)对正在进行的不当行为或轻罪指控作出回应,以及(b)对接受者先前试图让行为制定者参与其项目的升级作出回应。因此,发言人对接受者“翻盘”,质疑其行动路线的合法性,从而追究其责任。接收方的回应涉及对其先前行动的降级,因此建议在更具和解性的基础上重新设定参与条款。数据有英文和意大利文两种。
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引用次数: 5
The Comparative Study of Social Action: What You Must and What You Can Do to Align with a Prior Speaker 社会行动的比较研究:你必须做什么和你能做什么才能与先前的演讲者保持一致
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2020-10-01 DOI: 10.1080/08351813.2020.1826764
J. Zinken
ABSTRACT This article makes an empirical and a methodological contribution to the comparative study of action. The empirical contribution is a comparative study of three distinct types of action regularly accomplished with the turn format du meinst x (“you mean/think x”) in German: candidate understandings, formulations of the other’s mind, and requests for a judgment. These empirical materials are the basis for a methodological exploration of different levels of researcher abstraction in the comparative study of action. Two levels are examined: the (coarser) level of conditionally relevant responses (what a response speaker must do to align with the action of the prior turn) and the (finer) level of “full alignment” (what a response speaker can do to align with the action of a prior turn). Both levels of abstraction provide empirically viable and analytically interesting descriptive concepts for the comparative study of action. Data are in German.
本文对行动的比较研究做出了实证和方法论的贡献。实证贡献是对三种不同类型的行动进行比较研究,这三种行动通常采用德语中的转向形式du meinst x(“你的意思是/思考x”)来完成:候选人的理解、对他人思想的表述和对判断的请求。这些经验材料是在行动比较研究中对不同层次的研究者抽象进行方法论探索的基础。考察了两个级别:条件相关响应的(较粗)级别(响应说话者必须做什么才能与前一回合的动作保持一致)和“完全一致”的(较细)级别(回应说话者可以做什么来与上一回合的行动保持一致)。这两个抽象层次都为行动的比较研究提供了经验上可行和分析上有趣的描述性概念。数据为德语。
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引用次数: 1
期刊
Research on Language and Social Interaction
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