Pub Date : 2021-06-07DOI: 10.1108/IJCTHR-10-2020-0243
Faruk Seyitoğlu, Eda Alphan
Purpose The main aim of the present research is to investigate the tea and coffee experience of travellers around the world and clutch the dimensions of tea and coffee museum experience. Design/methodology/approach Travellers who had experienced tea and coffee museums were purposefully selected as a sample group for the study. As tea and coffee museums that are benefiting from user-generated content (UGC) are limited, a qualitative multiple case study method has been chosen to enrich more comments and obtain more data. For the data gathering, as a UGC platform, TripAdvisor was benefited. Findings According to an inductive content analysis of reviews, the model of dimensions of tea and coffee museum experience that consist of nine main categories revealed: educational experience, authentic experience, memorable experience, participatory experience, shopping experience, atmosphere, facilities, employees and tour guides and negative experiences (negative staff attitudes and skills, lack of foreign language explanations and cleanliness). Originality/value To the best of the authors’ knowledge, this study is the first to examine the tea and coffee museum experience of travellers around the world. It contributes to the gastronomy literature by providing the dimensions of the tea and coffee museum experience.
{"title":"Gastronomy tourism through tea and coffee: travellers’ museum experience","authors":"Faruk Seyitoğlu, Eda Alphan","doi":"10.1108/IJCTHR-10-2020-0243","DOIUrl":"https://doi.org/10.1108/IJCTHR-10-2020-0243","url":null,"abstract":"\u0000Purpose\u0000The main aim of the present research is to investigate the tea and coffee experience of travellers around the world and clutch the dimensions of tea and coffee museum experience.\u0000\u0000\u0000Design/methodology/approach\u0000Travellers who had experienced tea and coffee museums were purposefully selected as a sample group for the study. As tea and coffee museums that are benefiting from user-generated content (UGC) are limited, a qualitative multiple case study method has been chosen to enrich more comments and obtain more data. For the data gathering, as a UGC platform, TripAdvisor was benefited.\u0000\u0000\u0000Findings\u0000According to an inductive content analysis of reviews, the model of dimensions of tea and coffee museum experience that consist of nine main categories revealed: educational experience, authentic experience, memorable experience, participatory experience, shopping experience, atmosphere, facilities, employees and tour guides and negative experiences (negative staff attitudes and skills, lack of foreign language explanations and cleanliness).\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this study is the first to examine the tea and coffee museum experience of travellers around the world. It contributes to the gastronomy literature by providing the dimensions of the tea and coffee museum experience.\u0000","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49128280","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-19DOI: 10.1108/IJCTHR-04-2020-0090
C. Young, David L. Corsun
{"title":"Travelers’ loyalty to peer-to-peer (P2P) accommodations","authors":"C. Young, David L. Corsun","doi":"10.1108/IJCTHR-04-2020-0090","DOIUrl":"https://doi.org/10.1108/IJCTHR-04-2020-0090","url":null,"abstract":"","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49579852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-19DOI: 10.1108/IJCTHR-09-2019-0163
Aunkrisa Sangchumnong, M. Kozak
Purpose The challenges of both community-based and heritage tourism result in significant impacts that have occurred in many tourist areas. These negative effects are the main problems that damage indigenous communities and are involved with cultural heritage preservation and economic development. This study aims to apply a qualitative method to scrutinize the problems and their causes in a community. Design/methodology/approach This study applied a qualitative method to scrutinize the actual data. The 50 informants from the relevant stakeholder groups of Ban Wangka village were interviewed with 22 themed questions based on the indicators of sustainable cultural heritage destinations. Findings Results indicate that tourism development at Ban Wangka village faces significant challenges due to the conflict between economic development and cultural heritage preservation. Research limitations/implications The limitations also exist. First, the Mon people use their own language which resulted in the need for an interpreter during interviews. Therefore, sometimes it was impossible for the researcher to access the informants’ actual emotions. Second, this study is based on the concept of sustainable tourism development, which is an abstract idea to the local people, and thus Mon people understand it but are never concerned. Finally, this study focused only on the Mon community, which is not enough to fully achieve sustainability. Therefore, the community from the Thai side of the river must also be involved. Practical implications Such challenges have a direct impact on the sustainability of tourism operations. This indicates that the problems will lead to serious conflicts in the future unless they are resolved gently. The Ban Wangka Mon village is faced with problems that are not very different from other tourist attractions in Thailand, especially the intense growth during this time, which has brought significant changes to the destination. Subsequently, conflicts arose easily and quickly because of the motivational power of income. To overcome these problems, the community needs to be strong in fighting against the influence of tourism income. Social implications The challenges of the destination have a direct impact on the sustainability of tourism operations. This indicates that the problems will lead to serious conflicts in the future if they are not resolved. Ban Wangka Mon village is faced with problems that are not very different from other tourist attractions in Thailand, To overcome these problems, the community needs to be strong in fighting against the influence of tourism income. In addition, good tourism planning that places importance on all stakeholders equally and providing a balanced income management plan and a fair share of income will surely eliminate many of the conflicts. Originality/value This case study of Ban Wangka Mon Village is based on the theory of sustainable tourism development, which contains three dimens
{"title":"Impacts of tourism on cultural infiltration at a spiritual destination: a study of Ban Wangka, Thailand","authors":"Aunkrisa Sangchumnong, M. Kozak","doi":"10.1108/IJCTHR-09-2019-0163","DOIUrl":"https://doi.org/10.1108/IJCTHR-09-2019-0163","url":null,"abstract":"\u0000Purpose\u0000The challenges of both community-based and heritage tourism result in significant impacts that have occurred in many tourist areas. These negative effects are the main problems that damage indigenous communities and are involved with cultural heritage preservation and economic development. This study aims to apply a qualitative method to scrutinize the problems and their causes in a community.\u0000\u0000\u0000Design/methodology/approach\u0000This study applied a qualitative method to scrutinize the actual data. The 50 informants from the relevant stakeholder groups of Ban Wangka village were interviewed with 22 themed questions based on the indicators of sustainable cultural heritage destinations.\u0000\u0000\u0000Findings\u0000Results indicate that tourism development at Ban Wangka village faces significant challenges due to the conflict between economic development and cultural heritage preservation.\u0000\u0000\u0000Research limitations/implications\u0000The limitations also exist. First, the Mon people use their own language which resulted in the need for an interpreter during interviews. Therefore, sometimes it was impossible for the researcher to access the informants’ actual emotions. Second, this study is based on the concept of sustainable tourism development, which is an abstract idea to the local people, and thus Mon people understand it but are never concerned. Finally, this study focused only on the Mon community, which is not enough to fully achieve sustainability. Therefore, the community from the Thai side of the river must also be involved.\u0000\u0000\u0000Practical implications\u0000Such challenges have a direct impact on the sustainability of tourism operations. This indicates that the problems will lead to serious conflicts in the future unless they are resolved gently. The Ban Wangka Mon village is faced with problems that are not very different from other tourist attractions in Thailand, especially the intense growth during this time, which has brought significant changes to the destination. Subsequently, conflicts arose easily and quickly because of the motivational power of income. To overcome these problems, the community needs to be strong in fighting against the influence of tourism income.\u0000\u0000\u0000Social implications\u0000The challenges of the destination have a direct impact on the sustainability of tourism operations. This indicates that the problems will lead to serious conflicts in the future if they are not resolved. Ban Wangka Mon village is faced with problems that are not very different from other tourist attractions in Thailand, To overcome these problems, the community needs to be strong in fighting against the influence of tourism income. In addition, good tourism planning that places importance on all stakeholders equally and providing a balanced income management plan and a fair share of income will surely eliminate many of the conflicts.\u0000\u0000\u0000Originality/value\u0000This case study of Ban Wangka Mon Village is based on the theory of sustainable tourism development, which contains three dimens","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41470774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-06DOI: 10.1108/IJCTHR-08-2020-0164
Li-Chun Hsu
Purpose This study aims to investigate the effects of visitors’ dietary habits on their acceptance of local food from the perspective of positive (e.g. local food involvement) and negative (e.g. food neophobia) food-related personality traits. Design/methodology/approach A survey was conducted on visitors to the Slow Food Festival in Taitung, Taiwan. A total of 327 valid questionnaire responses were collected and structural equation modeling was used to conduct path analyzes. Findings The analysis results supported all hypotheses. Food neophobia plays a key factor in moderating roles. Originality/value This study contributes to the literature by integrating positive and negative perspectives of food-related personality traits. In addition, this study proposes that food neophobia plays a moderating role in food choice and behavioral decisions.
{"title":"Personality and eating behavior in a food festival: understanding visitors’ loyalty from the perspective of food-related personality traits","authors":"Li-Chun Hsu","doi":"10.1108/IJCTHR-08-2020-0164","DOIUrl":"https://doi.org/10.1108/IJCTHR-08-2020-0164","url":null,"abstract":"\u0000Purpose\u0000This study aims to investigate the effects of visitors’ dietary habits on their acceptance of local food from the perspective of positive (e.g. local food involvement) and negative (e.g. food neophobia) food-related personality traits.\u0000\u0000\u0000Design/methodology/approach\u0000A survey was conducted on visitors to the Slow Food Festival in Taitung, Taiwan. A total of 327 valid questionnaire responses were collected and structural equation modeling was used to conduct path analyzes.\u0000\u0000\u0000Findings\u0000The analysis results supported all hypotheses. Food neophobia plays a key factor in moderating roles.\u0000\u0000\u0000Originality/value\u0000This study contributes to the literature by integrating positive and negative perspectives of food-related personality traits. In addition, this study proposes that food neophobia plays a moderating role in food choice and behavioral decisions.\u0000","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45616677","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-03-05DOI: 10.1108/IJCTHR-02-2020-0050
Vinay Chittiprolu, Nagaraj Samala, R. Bellamkonda
In business, online reviews have an economic impact on firm performance. Customers’ data in the form of online reviews was used to understand the appreciation and service complaints written by previous customers. The study is an analysis of the online reviews written by the customers about Indian heritage hotels. This study aims to understand the dimensions of service appreciation and service complaints by comparing positive- and negative-rated reviews and find the patterns in the determinants of the satisfaction and dissatisfaction of the customers.,A total of 23,643 online reviews about heritage hotels were collected from the TripAdvisor website by using a Web crawler developed in Python. A total of 1000 reviews were randomly selected for further analysis to eliminate the bandwagon effect. Unsupervised text mining techniques were used to analyze reviews and find out the interesting patterns in text data.,Based on Herzberg two-factor theory, this study found satisfied and dissatisfied determinants separately. The study revealed some common categories discussed by satisfied and dissatisfied customers. The factors which satisfy the customers may also dissatisfy the customers if not delivered properly. Satisfied customers mentioned about tangible features of the hotel stay, which includes physical signifiers, traditional services, staff behavior and professionalism and core products (rooms, food). However, most of the customers complained about intangible service problems, such as staff attitude, services failure, issues with reservation and food, value for money and room condition. The results are contradicting with commercial hotels-based studies owing to the unique services provided by heritage hotels.,The dimensions for satisfaction and dissatisfaction among customer of heritage hotels provide marketers to understand the real emotion and perception of the customers. As these dimensions were extracted through text mining of the reviews written by the customer of heritage hotels, the results would certainly give better insights to the hotel marketers.,The study is a rare attempt to study online reviews of customers on heritage hotels through a text mining approach and find the patterns in the behavior and the determinants of satisfaction and dissatisfaction of customers.
{"title":"Heritage hotels and customer experience: a text mining analysis of online reviews","authors":"Vinay Chittiprolu, Nagaraj Samala, R. Bellamkonda","doi":"10.1108/IJCTHR-02-2020-0050","DOIUrl":"https://doi.org/10.1108/IJCTHR-02-2020-0050","url":null,"abstract":"In business, online reviews have an economic impact on firm performance. Customers’ data in the form of online reviews was used to understand the appreciation and service complaints written by previous customers. The study is an analysis of the online reviews written by the customers about Indian heritage hotels. This study aims to understand the dimensions of service appreciation and service complaints by comparing positive- and negative-rated reviews and find the patterns in the determinants of the satisfaction and dissatisfaction of the customers.,A total of 23,643 online reviews about heritage hotels were collected from the TripAdvisor website by using a Web crawler developed in Python. A total of 1000 reviews were randomly selected for further analysis to eliminate the bandwagon effect. Unsupervised text mining techniques were used to analyze reviews and find out the interesting patterns in text data.,Based on Herzberg two-factor theory, this study found satisfied and dissatisfied determinants separately. The study revealed some common categories discussed by satisfied and dissatisfied customers. The factors which satisfy the customers may also dissatisfy the customers if not delivered properly. Satisfied customers mentioned about tangible features of the hotel stay, which includes physical signifiers, traditional services, staff behavior and professionalism and core products (rooms, food). However, most of the customers complained about intangible service problems, such as staff attitude, services failure, issues with reservation and food, value for money and room condition. The results are contradicting with commercial hotels-based studies owing to the unique services provided by heritage hotels.,The dimensions for satisfaction and dissatisfaction among customer of heritage hotels provide marketers to understand the real emotion and perception of the customers. As these dimensions were extracted through text mining of the reviews written by the customer of heritage hotels, the results would certainly give better insights to the hotel marketers.,The study is a rare attempt to study online reviews of customers on heritage hotels through a text mining approach and find the patterns in the behavior and the determinants of satisfaction and dissatisfaction of customers.","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":"15 1","pages":"131-156"},"PeriodicalIF":2.5,"publicationDate":"2021-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48903304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-02-11DOI: 10.1108/IJCTHR-09-2020-0196
Yim King Penny Wan, S. Kim
Purpose This paper aims to investigate the perceptions by owners and staff working in causal full-service restaurants in Macao of their two major subcultures of customers: Hong Kong Chinese and Taiwan Chinese in terms of their dining behavior and preferences. Design/methodology/approach Face-to-face interviews with 36 service staff of casual dining restaurants in Macao were conducted through the purposive convenience sampling method. Thematic content analysis was conducted in the data analysis. Findings The results reveal that although the customers from the two Chinese subcultures have a similar appearance, use the same Chinese characters and share common cultural inheritances; their dining behavior and preferences are perceived as being different. Practical implications Practical implications are given on how to better design the products and services to meet each subgroup’s needs for enhancing customers’ experience and service quality in restaurant settings. Originality/value This study focuses on examining if there are any sub-cultural differences in food behaviors and preferences among Hong Kong and Taiwan visitors, who are the major tourist sources in the world market. It contributes to the scarce literature on intracultural dining variances of sub-groups within Chinese.
{"title":"Intracultural differences in dining behavior and preferences among Hong Kong and Taiwan tourists","authors":"Yim King Penny Wan, S. Kim","doi":"10.1108/IJCTHR-09-2020-0196","DOIUrl":"https://doi.org/10.1108/IJCTHR-09-2020-0196","url":null,"abstract":"\u0000Purpose\u0000This paper aims to investigate the perceptions by owners and staff working in causal full-service restaurants in Macao of their two major subcultures of customers: Hong Kong Chinese and Taiwan Chinese in terms of their dining behavior and preferences.\u0000\u0000\u0000Design/methodology/approach\u0000Face-to-face interviews with 36 service staff of casual dining restaurants in Macao were conducted through the purposive convenience sampling method. Thematic content analysis was conducted in the data analysis.\u0000\u0000\u0000Findings\u0000The results reveal that although the customers from the two Chinese subcultures have a similar appearance, use the same Chinese characters and share common cultural inheritances; their dining behavior and preferences are perceived as being different.\u0000\u0000\u0000Practical implications\u0000Practical implications are given on how to better design the products and services to meet each subgroup’s needs for enhancing customers’ experience and service quality in restaurant settings.\u0000\u0000\u0000Originality/value\u0000This study focuses on examining if there are any sub-cultural differences in food behaviors and preferences among Hong Kong and Taiwan visitors, who are the major tourist sources in the world market. It contributes to the scarce literature on intracultural dining variances of sub-groups within Chinese.\u0000","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46684664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-29DOI: 10.1108/IJCTHR-08-2020-0173
Shu-hsiang Chen, Jiaolian Huang, Aaron Tham
{"title":"A systematic literature review of coffee and tea tourism","authors":"Shu-hsiang Chen, Jiaolian Huang, Aaron Tham","doi":"10.1108/IJCTHR-08-2020-0173","DOIUrl":"https://doi.org/10.1108/IJCTHR-08-2020-0173","url":null,"abstract":"","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48297843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-25DOI: 10.1108/IJCTHR-11-2019-0218
Tian-cheng Shang, Kaiti Shang, Pei-hong Liu, Xiaotong Sun, Xinxin Li
Purpose The purpose of this paper is to analyze the implicit prices of hotel attributes in different time periods and different markets. Design/methodology/approach With data from the travel meta-search engine, this paper chose 3- to 5-star hotels in Beijing’s central business district and use hedonic price models. Findings The results suggest that the attributes with significant implicit prices differ in different time periods; the same attributes with different implicit prices in different time periods; the same attributes with different implicit prices in different market segments. Originality/value This study may help to explain the different findings on the relationship between the attributes and room rates of Chinese star-rated hotels in different time periods, and will be useful in both revenue optimization efforts and the design of new hotels projects.
{"title":"Do implicit prices show differences in tourists’ valuation on hotel attributes in different time periods and different markets? A case of Beijing","authors":"Tian-cheng Shang, Kaiti Shang, Pei-hong Liu, Xiaotong Sun, Xinxin Li","doi":"10.1108/IJCTHR-11-2019-0218","DOIUrl":"https://doi.org/10.1108/IJCTHR-11-2019-0218","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to analyze the implicit prices of hotel attributes in different time periods and different markets.\u0000\u0000\u0000Design/methodology/approach\u0000With data from the travel meta-search engine, this paper chose 3- to 5-star hotels in Beijing’s central business district and use hedonic price models.\u0000\u0000\u0000Findings\u0000The results suggest that the attributes with significant implicit prices differ in different time periods; the same attributes with different implicit prices in different time periods; the same attributes with different implicit prices in different market segments.\u0000\u0000\u0000Originality/value\u0000This study may help to explain the different findings on the relationship between the attributes and room rates of Chinese star-rated hotels in different time periods, and will be useful in both revenue optimization efforts and the design of new hotels projects.\u0000","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":"15 1","pages":"109-122"},"PeriodicalIF":2.5,"publicationDate":"2021-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47800280","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-21DOI: 10.1108/IJCTHR-03-2020-0070
A. Nicely, Shweta Singh, Dan Zhu, S. Yoo
PurposeThe purpose of this study is to ascertain the types of mitigation strategies used around the world to tackle the harassment of visitors by microtraders, the target population for these strategies, the number and ratio of countries/territories where used and to posit ideas on how the academy may assist in improving their effectiveness Design/methodology/approachA total of 247 archives from 73 countries/territories were analysed using typological analysis, cross tabulation and frequency analysis FindingsEight broad strategies were found The top three most common were: policing, media/communication and legislative strategies In total, 79 specific strategies were also named The strategies targeted various groups at the destination This paper then concluded with eight sub-streams for future trader harassment of visitor research being identified They are research focussing on criminological, learning, research design and data analysis, environmental planning and design, work analysis and design, communication, technological and social infrastructure solutions Originality/valueThis paper was the first to look at trader harassment mitigation strategies globally and the first to propose sub-streams in the area of visitor harassment research
{"title":"Research note: important sub-streams for future visitor (trader) harassment research","authors":"A. Nicely, Shweta Singh, Dan Zhu, S. Yoo","doi":"10.1108/IJCTHR-03-2020-0070","DOIUrl":"https://doi.org/10.1108/IJCTHR-03-2020-0070","url":null,"abstract":"PurposeThe purpose of this study is to ascertain the types of mitigation strategies used around the world to tackle the harassment of visitors by microtraders, the target population for these strategies, the number and ratio of countries/territories where used and to posit ideas on how the academy may assist in improving their effectiveness Design/methodology/approachA total of 247 archives from 73 countries/territories were analysed using typological analysis, cross tabulation and frequency analysis FindingsEight broad strategies were found The top three most common were: policing, media/communication and legislative strategies In total, 79 specific strategies were also named The strategies targeted various groups at the destination This paper then concluded with eight sub-streams for future trader harassment of visitor research being identified They are research focussing on criminological, learning, research design and data analysis, environmental planning and design, work analysis and design, communication, technological and social infrastructure solutions Originality/valueThis paper was the first to look at trader harassment mitigation strategies globally and the first to propose sub-streams in the area of visitor harassment research","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45407447","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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