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Technology and Its Influence on Teleworker Well-Being: A Systematic Review 技术及其对远程工作者幸福感的影响:一项系统综述
IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2025-05-30 DOI: 10.1111/1744-7941.70019
Luke Booker, Paula K. Mowbray, Keith Townsend, Carys Chan

The dramatic increase in teleworking, or remote work facilitated by technology, has spurred debate regarding potential effects upon individual well-being. Whilst teleworking has been shown to provide many benefits for individuals, our review focuses upon its challenges. Research suggests that technological risk factors shape the well-being of teleworkers. This review synthesises knowledge regarding this problem and charts a course for future research. We systematically gather 105 studies and link technological challenges to five dimensions of well-being: cognitive, social, professional, affective and psychosomatic. We identify three key areas through which technology reduces well-being: (1) connectivity; (2) communication and (3) capabilities. We examine contemporary risk factors such as digital surveillance, problematic availability expectations, mediated communication difficulties and access or dependability of technological resources. Our discussion elucidates pressing human resources concerns and offers practical insights. Furthermore, we consider future avenues for scholarly inquiry, for instance, the gap between quantitative and qualitative efforts.

远程办公或技术促进的远程工作的急剧增加,引发了关于对个人福祉的潜在影响的辩论。虽然远程办公已经被证明为个人提供了许多好处,但我们的回顾主要集中在它的挑战上。研究表明,技术风险因素影响着远程工作者的幸福感。这篇综述综合了有关这一问题的知识,并为今后的研究指明了方向。我们系统地收集了105项研究,并将技术挑战与幸福的五个维度联系起来:认知、社会、专业、情感和身心。我们确定了技术降低幸福感的三个关键领域:(1)连通性;(2)沟通能力;(3)能力。我们研究了当代的风险因素,如数字监控、有问题的可用性预期、中介沟通困难以及技术资源的获取或可靠性。我们的讨论阐明了紧迫的人力资源问题,并提供了实际的见解。此外,我们考虑未来的学术研究途径,例如,定量和定性努力之间的差距。
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引用次数: 0
Control or Empowerment: Toward a Research Agenda on the Duality of Algorithmic Management 控制或授权:对算法管理的二重性的研究议程
IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2025-05-29 DOI: 10.1111/1744-7941.70016
Jianwu Jiang, Jieyu Hu, Shuling Li

Online labor platforms employ intelligent algorithmic technologies for work processes and rules, enabling algorithmic management of gig workers. Despite a growing body of research on algorithmic management, the field lacks tools to capture worker experiences, hindering empirical investigations into its subsequent impact mechanisms. This study introduces the Perceived Algorithmic Management Questionnaire, developed and validated through deep interviews and grounded theoretical analysis, to confirm the concept of algorithmic management duality. Drawing on the job demands–resources theory, we argue that the four dimensions of algorithm management both constrain and enable worker work engagement, resulting from workers' efforts to maintain autonomy and cope with deprivation caused by algorithm management. Overall, these findings shed light on the dual nature of algorithmic management, setting the stage for further exploration of its effects on worker behavior.

在线劳动平台采用智能算法技术制定工作流程和规则,实现对零工的算法管理。尽管对算法管理的研究越来越多,但该领域缺乏捕捉员工经验的工具,阻碍了对其后续影响机制的实证调查。本研究引入了感知算法管理问卷,通过深度访谈和扎实的理论分析来开发和验证,以确认算法管理二元性的概念。根据工作需求-资源理论,我们认为算法管理的四个维度既约束又促进了工人的工作投入,这是由于工人努力保持自主权并应对算法管理造成的剥夺。总的来说,这些发现揭示了算法管理的双重性质,为进一步探索其对员工行为的影响奠定了基础。
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引用次数: 0
HR Unleashed!!: Developing the Differences That Make a DifferenceBy Steve Brown: Society for Human Resource Management, Alexandria, Virginia, United States, 2023. 228 pp. $27.99 (hardcover). ISBN: 1586446274 人力资源释放! !史蒂夫·布朗著:人力资源管理学会,亚历山大,弗吉尼亚州,美国,2023。228页,27.99美元(精装版)。ISBN: 1586446274
IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2025-05-28 DOI: 10.1111/1744-7941.70018
Apriana Sahu
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引用次数: 0
Patient-Perpetrated Violence Against Healthcare Workers in the Asia-Pacific Region: Scoping Review and Research Agenda 亚太地区患者对医护人员实施的暴力:范围审查和研究议程
IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2025-05-26 DOI: 10.1111/1744-7941.70015
Apoorva Goel, Lata Dyaram, Kantha Dayaram

Violence against healthcare workers is a pervasive global issue. While previous literature has primarily focussed on fellow employees as perpetrators, little is known regarding violence inflicted by patients and their support such as family and visitors. Adopting a regional lens, this study examines the risk factors of violence against healthcare workers inflicted by patients and their support, owing to higher levels of violence in the Asia-Pacific (APAC) region. We conducted a scoping literature review of 98 APAC-based empirical studies in peer-reviewed academic journals in English. The catalysts for violence were classified according to overarching themes of individual attributes of healthcare professionals, care-centre provisions and infrastructure, accountability of administration and management, as well as patients and their family's backgrounds. Review purpose and rationale were mapped to Arksey and O'Malley's scoping review protocol. These results were further corroborated by some of the collaborative exercises carried out with medical and para-medical professionals. The findings and insights establish a regional risk assessment and evaluation framework with policy ramifications concerning workers' occupational health and safety. We identify and present several socio-economic, political, topographical, and methodological investigation avenues.

针对卫生保健工作者的暴力行为是一个普遍存在的全球问题。虽然以前的文献主要集中在同事作为施暴者,但对患者及其支持者(如家人和访客)施加的暴力知之甚少。由于亚太地区的暴力水平较高,本研究采用区域视角,考察了患者对医护人员施加暴力的风险因素及其支持。我们对发表在同行评议的英文学术期刊上的98篇基于亚太地区的实证研究进行了文献综述。根据保健专业人员的个人属性、护理中心的设施和基础设施、行政和管理的问责制以及患者及其家庭背景等总体主题,对暴力的催化剂进行了分类。审查目的和基本原理被映射到Arksey和O'Malley的范围审查方案。与医疗和辅助医疗专业人员进行的一些协作演习进一步证实了这些结果。调查结果和见解建立了一个区域风险评估和评价框架,其政策影响涉及工人的职业健康和安全。我们确定并提出了几种社会经济、政治、地形和方法调查途径。
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引用次数: 0
The Persistence of Global Workplace Gender Inequality: What Does a Wicked Problems Framework Bring to HRM Research and Practice? 全球职场性别不平等的持续存在:邪恶问题框架给人力资源管理研究和实践带来了什么?
IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2025-05-14 DOI: 10.1111/1744-7941.70017
Terrance W. Fitzsimmons, Katherine R. O'brien, Margaret E. Crane, Brian W. Head, Victor J. Callan

The ongoing failure to resolve gender equality in workplaces emphasises the urgent need to consider new paradigms for understanding and resolving this worldwide issue. In this provocation paper, we argue that problematising workplace gender inequality using the paradigm of a wicked problem has significant implications for designing future HRM research and practice. After mapping the many factors and examples of outcomes linked to continued gender inequality, we critique the state of current research by applying the three dimensions of wicked problems thinking: complexity, divergence and uncertainty. Using numerous examples of HRM issues, we identify six implications for future HRM research. Implications include that gender inequality be investigated as many related problems; the trade-offs between complexity and over-simplification in research designs; variations in the usefulness of research findings to impacted stakeholders and more efforts towards engaged scholarship with its features of bottom-up research and greater interdisciplinary collaboration. Turning to HRM practices, we identify how wicked problems thinking highlights how HRM practitioners also need to fully embrace the complexity of gender inequality, both causes and solutions. This demands the use of research methods that are collaborative and stakeholder-focused, accepting the utility of partial solutions; and recognising the unintended positive and negative consequences that often occur from HRM interventions.

解决工作场所性别平等问题的持续失败,突显出迫切需要考虑新的范例,以理解和解决这一世界性问题。在这篇挑衅性的论文中,我们认为,使用邪恶问题的范式来解决工作场所性别不平等问题,对设计未来的人力资源管理研究和实践具有重要意义。在绘制了与持续的性别不平等相关的许多因素和结果的例子之后,我们通过应用邪恶问题思维的三个维度:复杂性、分歧性和不确定性来批评当前的研究状况。通过大量人力资源管理问题的例子,我们确定了未来人力资源管理研究的六个含义。其影响包括将性别不平等作为许多相关问题加以调查;研究设计中复杂性与过度简化之间的权衡;研究结果对受影响的利益相关者的有用性的变化,以及更多的努力,以自下而上的研究和更多的跨学科合作为特征的参与式学术。转向人力资源管理实践,我们发现邪恶的问题思考强调人力资源管理从业者也需要充分接受性别不平等的复杂性,包括原因和解决方案。这就要求使用协作和以利益相关者为中心的研究方法,接受部分解决方案的效用;并认识到人力资源管理干预经常产生的意想不到的积极和消极后果。
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引用次数: 0
Research Handbook of Academic Mental HealthBy M. S. Edwards, A. J. Martin, N. M. Ashkanasy, and L. E. Cox (eds.), Cheltenham Glos, UK: Edward Elgar Publishing, 2024. 540 pp. ISBN: 978-1-80392-507-3 (cased), 978-1-80392-508-0 (eBook) 学术心理健康研究手册由m.s.爱德华兹,a.j.马丁,n.m.阿什卡纳西,和l.e.考克斯(编),切尔滕纳姆Glos,英国:爱德华埃尔加出版社,2024。540页。ISBN: 978-1-80392-507-3 (case), 978-1-80392-508-0(电子书)
IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2025-05-09 DOI: 10.1111/1744-7941.70010
Peter Holland
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引用次数: 0
AMO-Enhancing HRMPs and Employee Well-Being Dimensions: A Three-Level Meta-Analysis amo强化人力资源管理与员工幸福感:一个三层次元分析
IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2025-04-15 DOI: 10.1111/1744-7941.70013
Dan Zhao, Ningyu Tang, Vivien K. G. Lim, Shenyang Hai

Human resource management practices (HRMPs) have inconsistent impacts on employee well-being. However, prior research has not reached compelling conclusions due to variations in research designs (e.g., samples from various countries, different operationalizations of well-being and HRMPs). To address this research gap, we conducted a three-level meta-analysis to explore the relationships between HRMPs and employee well-being based on conservation of resources theory and the ability–motivation–opportunity model. HRMPs were categorized into AMO-enhancing sub-bundles, and employee well-being was classified into psychological, health, and social well-being. Using data from 69 studies (N = 343,473), our findings revealed that ability-enhancing HRMPs have the strongest association with health well-being, motivation-enhancing HRMPs with psychological well-being, and opportunity-enhancing HRMPs with social well-being. These HRMPs–employee well-being relationships vary by national culture, such as individualism and performance orientation.

人力资源管理实践(hrmp)对员工幸福感的影响不一致。然而,由于研究设计的差异(例如,来自不同国家的样本,福祉和人力资源管理标准的不同运作方式),先前的研究尚未得出令人信服的结论。为了弥补这一研究空白,我们基于资源守恒理论和能力-动机-机会模型对人力资源管理与员工幸福感之间的关系进行了三层次的meta分析。员工幸福感分为心理幸福感、健康幸福感和社会幸福感三个维度。利用69项研究(N = 343,473)的数据,我们的研究结果表明,能力增强型人力资源管理绩效与健康幸福感、动机增强型人力资源管理绩效与心理幸福感、机会增强型人力资源管理绩效与社会幸福感的相关性最强。这些hrmp与员工幸福感的关系因国家文化而异,如个人主义和绩效导向。
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引用次数: 0
How Do Courts Respond to the Platform Regulation Policy in Protecting Gig Workers? Evidence From Court Decisions in China 法院如何回应平台监管政策保护零工工人?来自中国法院判决的证据
IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2025-04-10 DOI: 10.1111/1744-7941.70014
Pengxin Xie, Hongyu Chen, Zhengquan Cheng, Wei Fan, Shumin Ge

Governments in many countries struggle to balance the development of the platform economy and the protection of gig workers. In China, the State Council promulgated the Guiding Opinion in August 2019, marking a shift from promoting platform development to protecting gig workers' rights. This study analyses 562 work-related injury disputes involving food delivery platforms to evaluate how courts have responded to the platform regulation policy. The results show that the Guiding Opinion has prompted courts to assign greater liability to platforms in cases involving crowd-sourced riders. However, in cases involving special delivery riders, the probability and proportion of claims have decreased since the promulgation of the policy. These findings contribute to the literature on gig workers by highlighting the impact of government policy on court rulings regarding platform employment disputes. Adopting active protection policies and rational judicial behaviour can effectively protect gig workers.

许多国家的政府都在努力平衡平台经济的发展和对零工工人的保护。在中国,国务院于2019年8月颁布了《指导意见》,标志着从促进平台发展到保护零工工人权利的转变。本研究分析了562起涉及外卖平台的工伤纠纷,以评估法院如何应对平台监管政策。结果显示,《指导意见》促使法院在涉及众包骑手的案件中,将更大的责任分配给平台。然而,在涉及特殊快递骑手的案件中,自该政策颁布以来,索赔的概率和比例有所下降。这些发现通过强调政府政策对法庭裁决对平台就业纠纷的影响,为零工工作者的文献做出了贡献。采取积极的保护政策和理性的司法行为可以有效地保护零工工人。
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引用次数: 0
The Critical Role of Psychological Risk and Safety in Eliciting Worker Well-Being 心理风险和安全在激发工人幸福感中的关键作用
IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2025-03-18 DOI: 10.1111/1744-7941.70009
Rebecca Loudoun, Hetal Doshi, Keith Townsend, Kenneth Cafferkey, Adam Robertson

Psychosocial factors are well-known determinants of workers' health and well-being, and considerable research exists on how organisations can manage stress at work. Most existing research draws on theories from psychological sciences and applies them using a narrow approach, and consequently, recommendations usually involve organisations minimising demands on employees and maximising organisational resources. Despite these advances, research continues to find differences between the well-being of workers operating under similar working conditions, suggesting a broader understanding of the mechanism through which psychosocial hazards impact well-being is needed. Based on survey data from over 800 employees in Malaysia, we find that deterioration in worker well-being resulting from psychosocial hazards at work is moderated by how safe employees feel to speak up about interpersonal problems at work (known as psychological safety). We conclude that a broader HR approach that looks beyond individual factors in work demands and resources is needed to manage stress at work.

众所周知,社会心理因素是工人健康和福祉的决定因素,有关组织如何管理工作压力的研究也相当多。大多数现有的研究都借鉴了心理科学的理论,并使用了一种狭隘的方法来应用它们,因此,建议通常涉及组织对员工的需求最小化和组织资源最大化。尽管取得了这些进展,但研究仍在继续发现在类似工作条件下工作的工人的幸福感之间存在差异,这表明需要对社会心理危害影响幸福感的机制有更广泛的了解。根据对马来西亚800多名员工的调查数据,我们发现,员工在谈论工作中的人际关系问题时的安全感(即心理安全),会缓和工作中心理社会危害导致的员工幸福感下降。我们的结论是,需要一个更广泛的人力资源方法,超越工作需求和资源中的个人因素来管理工作压力。
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引用次数: 0
Electronic Performance Monitoring and Employee Creativity in the Digital Era: Cultural Variations in Power Distance 电子绩效监控与数字时代的员工创造力:权力距离的文化差异
IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2025-03-18 DOI: 10.1111/1744-7941.70005
Nian Pengxiang, Pei Jialiang, Liu Shanshi, Liu Min, Xiong Li

With the emergence of digital technologies, electronic performance monitoring (EPM) is becoming more prevalent in the Asian workplace. However, the consensus on EPM and Asian culture has not been updated with technological advancements. This study investigates the impact of the dualistic functions of EPM on employee creativity, considering power distance within the framework of the job demands-resources model. Based on a sample of 276 employee-colleague dyads from a Chinese company, we found that for employees with high (vs. low) power distance orientation, the positive impact of developmental EPM on employee creativity through harmonious passion is attenuated, as the job resources provided by developmental EPM, which require autonomy from employees, are perceived as psychological burdens. Conversely, the negative impact of deterrent EPM on employee creativity through obsessive passion is amplified, as the job demands imposed by deterrent EPM are seen as duties to be adhered to. This study sheds light on the crucial role that cultural orientation plays in the effectiveness of EPM and highlights the necessity for managers to consider cultural factors when implementing EPM in the digital era.

随着数字技术的出现,电子绩效监控(EPM)在亚洲的工作场所变得越来越普遍。然而,关于EPM和亚洲文化的共识并没有随着技术的进步而更新。本研究在工作需求-资源模型的框架下,考虑权力距离,探讨EPM的二元功能对员工创造力的影响。基于276个中国公司的员工-同事二元样本,我们发现,对于高(与低)权力距离取向的员工,发展性EPM通过和谐激情对员工创造力的积极影响减弱,因为发展性EPM提供的工作资源需要员工的自主性,被视为心理负担。相反,威慑性EPM通过强迫性激情对员工创造力的负面影响被放大,因为威慑性EPM施加的工作要求被视为必须遵守的职责。本研究揭示了文化取向在EPM有效性中所起的关键作用,并强调了管理者在数字时代实施EPM时考虑文化因素的必要性。
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引用次数: 0
期刊
Asia Pacific Journal of Human Resources
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