Purpose This study aims to investigate the collective perception regarding the future of offshore platforms and frame the main categories of meanings associated by the community with the investigated phenomenon. Design/methodology/approach A data driven approach has been conducted. The collection of the peoples’ opinions has been realized on two specific social network communities as follows: Twitter and Instagram. The text mining processes carried out a sentiment and a cluster analysis. Findings The sentiment analysis of the most frequent words has been shown. The following four main homogeneous categories of words are emerged in relation to the decommissioning of offshore platforms: technological areas, green governance (GG), circular economy and socio-economic sphere. Research limitations/implications The alternative use of the offshore platforms, including tourism initiatives, aquaculture, alternative energy generation, hydrogen storage and environmental research, could improve the resilience of communities by offering the development of new jobs and the growth of local and innovative green businesses. Practical implications The adoption of a circular model and GG initiatives aims to limit the input of resources and energy, minimize waste and losses, adopt a sustainable approach and realize new social and territorial value. Originality/value The analysis underlines the importance to adopt a systems perspective, which takes into account the social, economic and environmental system as a whole, the different phenomena that occur and the variety of categories of stakeholders, from users to local governments that participate in the territorial development.
{"title":"Towards a resilient perspective for the future of offshore platforms. Insights from a data driven approach","authors":"F. Loia, Nunzia Capobianco, Roberto Vona","doi":"10.1108/tg-04-2021-0067","DOIUrl":"https://doi.org/10.1108/tg-04-2021-0067","url":null,"abstract":"\u0000Purpose\u0000This study aims to investigate the collective perception regarding the future of offshore platforms and frame the main categories of meanings associated by the community with the investigated phenomenon.\u0000\u0000\u0000Design/methodology/approach\u0000A data driven approach has been conducted. The collection of the peoples’ opinions has been realized on two specific social network communities as follows: Twitter and Instagram. The text mining processes carried out a sentiment and a cluster analysis.\u0000\u0000\u0000Findings\u0000The sentiment analysis of the most frequent words has been shown. The following four main homogeneous categories of words are emerged in relation to the decommissioning of offshore platforms: technological areas, green governance (GG), circular economy and socio-economic sphere.\u0000\u0000\u0000Research limitations/implications\u0000The alternative use of the offshore platforms, including tourism initiatives, aquaculture, alternative energy generation, hydrogen storage and environmental research, could improve the resilience of communities by offering the development of new jobs and the growth of local and innovative green businesses.\u0000\u0000\u0000Practical implications\u0000The adoption of a circular model and GG initiatives aims to limit the input of resources and energy, minimize waste and losses, adopt a sustainable approach and realize new social and territorial value.\u0000\u0000\u0000Originality/value\u0000The analysis underlines the importance to adopt a systems perspective, which takes into account the social, economic and environmental system as a whole, the different phenomena that occur and the variety of categories of stakeholders, from users to local governments that participate in the territorial development.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2021-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47865013","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose The purpose of this paper is to examine plastic and virtual purchasing card use by US Government agencies, with particular focus on how successful implementation might inform governmental entities of potential improvements in the cost, quality and time associated with the digitization of their procure-to-pay processes. Specifically, the paper will: analyze the evolution of card-based payments by US Government agencies, compare the value stream of plastic and virtual cards to governmental entities, analyze the value of card use as a significant and sustainable contributor to greater governmental efficiency and examine the opportunity in the portability of successful card technology implementation strategy. Design/methodology/approach The authors examined data published by the US federal government relating to agency budgets and commercial card use and combining it with industry performance metrics, projected potential savings and efficiencies for the government and its agencies. Findings The US Government acknowledges significant administrative cost savings and cash rebates based on its spending on commercial cards. An analysis of US Government spending indicates that changing patterns of card spending are primarily driven by activities of one agency – the Department of Veterans Affairs (VA). Through the incorporation of advances in card technology, escalation of transaction amounts and leveraging card spending data transparency, the VA has continued to increase its use of and benefit from card technology, while other agencies have languished. By replication of VA strategy, the US Government at large has the potential for billions in card-related savings. Research limitations/implications The study implies that a large swathe of governmental agencies, after having adopted new technology (e.g. purchasing cards), are hesitant to use the new technology, a problem that afflicts most implementation efforts. Countermeasures to offset agency resistance to change should be considered and deployed. Practical implications Taxpayers demand much of government. The burden of governmental failure to exploit the benefits of innovation (such as card technology) falls on the shoulders of taxpayers. When the government cannot exploit technologies that are commonly used in the private sector, the failure lowers citizen respect for the capability of government employees and the ability of government writ large to solve problems. Social implications Governmental failure to exploit the benefits of technology dispirits the citizenry, yielding a desire for change that may be disproportionate to the problem at hand. Originality/value The study combines General Services Administration, US Treasury and market data points to make a unique assessment of the benefits derived through 20 years of governmental commercial card use.
{"title":"Implementing card technology in government: different approaches, different outcomes","authors":"Richard J. Palmer, Mahendra Gupta, James Brandt","doi":"10.1108/tg-10-2020-0302","DOIUrl":"https://doi.org/10.1108/tg-10-2020-0302","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to examine plastic and virtual purchasing card use by US Government agencies, with particular focus on how successful implementation might inform governmental entities of potential improvements in the cost, quality and time associated with the digitization of their procure-to-pay processes. Specifically, the paper will: analyze the evolution of card-based payments by US Government agencies, compare the value stream of plastic and virtual cards to governmental entities, analyze the value of card use as a significant and sustainable contributor to greater governmental efficiency and examine the opportunity in the portability of successful card technology implementation strategy.\u0000\u0000\u0000Design/methodology/approach\u0000The authors examined data published by the US federal government relating to agency budgets and commercial card use and combining it with industry performance metrics, projected potential savings and efficiencies for the government and its agencies.\u0000\u0000\u0000Findings\u0000The US Government acknowledges significant administrative cost savings and cash rebates based on its spending on commercial cards. An analysis of US Government spending indicates that changing patterns of card spending are primarily driven by activities of one agency – the Department of Veterans Affairs (VA). Through the incorporation of advances in card technology, escalation of transaction amounts and leveraging card spending data transparency, the VA has continued to increase its use of and benefit from card technology, while other agencies have languished. By replication of VA strategy, the US Government at large has the potential for billions in card-related savings.\u0000\u0000\u0000Research limitations/implications\u0000The study implies that a large swathe of governmental agencies, after having adopted new technology (e.g. purchasing cards), are hesitant to use the new technology, a problem that afflicts most implementation efforts. Countermeasures to offset agency resistance to change should be considered and deployed.\u0000\u0000\u0000Practical implications\u0000Taxpayers demand much of government. The burden of governmental failure to exploit the benefits of innovation (such as card technology) falls on the shoulders of taxpayers. When the government cannot exploit technologies that are commonly used in the private sector, the failure lowers citizen respect for the capability of government employees and the ability of government writ large to solve problems.\u0000\u0000\u0000Social implications\u0000Governmental failure to exploit the benefits of technology dispirits the citizenry, yielding a desire for change that may be disproportionate to the problem at hand.\u0000\u0000\u0000Originality/value\u0000The study combines General Services Administration, US Treasury and market data points to make a unique assessment of the benefits derived through 20 years of governmental commercial card use.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":"1 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2021-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62424274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose COVID-19 (C19) has been destroying the world's health and emergency response system for almost the past year. Policymakers and health practitioners are trying their best to save the public through various policy development and initiatives in this regard. This study aims to examine the containment measures and their impacts on Australia's C19 situation in Australia's COVIDsafe app background. Design/methodology/approach This study investigates the role of the Australian Government's (AG) Health Containment (HC) and Stringency response (SR) in combating the C19 situation in Australia. The time horizon has been taken from January to October 2020 and applied Linear Regression with graphical demonstration analysis by STATA-18 version and MS Word chart features. Findings By applying linear regression and graphical demonstration, statistics revealed that AG made various policy developments during the C19 pandemic. However, due to inconsistent and unsustainable measures, the second C19 wave hit Australia much harder than the first wave. COVIDsafe app has been a vital AG in this regard; however, it did not show its progress during the second wave due to privacy issues. After the more focused and aggressive research and development measures, AG overcame the App drawbacks and controlled the situation, demonstrating 92% recovered statistics from C19. Practical implications The study concludes that AG should enforce many prudent policy measures and distinct E-government features in the COVIDsafe app and make it secure so people will use it in probable forthcoming C19 waves. Originality/value This study has examined the Government of Australia's containment measures in the background discussion of the COVIDsafe app.
{"title":"Role of COVIDsafe app and control measures in Australia in combating COVID-19 pandemic","authors":"Hafiz Syed Mohsin Abbas, Xiaodong Xu, Chunxia Sun","doi":"10.1108/tg-01-2021-0004","DOIUrl":"https://doi.org/10.1108/tg-01-2021-0004","url":null,"abstract":"\u0000Purpose\u0000COVID-19 (C19) has been destroying the world's health and emergency response system for almost the past year. Policymakers and health practitioners are trying their best to save the public through various policy development and initiatives in this regard. This study aims to examine the containment measures and their impacts on Australia's C19 situation in Australia's COVIDsafe app background.\u0000\u0000\u0000Design/methodology/approach\u0000This study investigates the role of the Australian Government's (AG) Health Containment (HC) and Stringency response (SR) in combating the C19 situation in Australia. The time horizon has been taken from January to October 2020 and applied Linear Regression with graphical demonstration analysis by STATA-18 version and MS Word chart features.\u0000\u0000\u0000Findings\u0000By applying linear regression and graphical demonstration, statistics revealed that AG made various policy developments during the C19 pandemic. However, due to inconsistent and unsustainable measures, the second C19 wave hit Australia much harder than the first wave. COVIDsafe app has been a vital AG in this regard; however, it did not show its progress during the second wave due to privacy issues. After the more focused and aggressive research and development measures, AG overcame the App drawbacks and controlled the situation, demonstrating 92% recovered statistics from C19.\u0000\u0000\u0000Practical implications\u0000The study concludes that AG should enforce many prudent policy measures and distinct E-government features in the COVIDsafe app and make it secure so people will use it in probable forthcoming C19 waves.\u0000\u0000\u0000Originality/value\u0000This study has examined the Government of Australia's containment measures in the background discussion of the COVIDsafe app.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2021-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45077049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Guest editorial","authors":"Cláudia Toriz Ramos, Lise Rye","doi":"10.1108/tg-08-2021-316","DOIUrl":"https://doi.org/10.1108/tg-08-2021-316","url":null,"abstract":"","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2021-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48027444","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Guest editorial","authors":"Anna Visvizi, Miltiadis D. Lytras","doi":"10.1108/tg-05-2021-315","DOIUrl":"https://doi.org/10.1108/tg-05-2021-315","url":null,"abstract":"","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2021-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47022780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose This paper aims to investigate the impact of the perceived performance of the government on subjective well-being based on the individual-level survey data of Kazakhstan. Having implemented substantial economic and public administration reforms over nearly three decades since independence in 1991 Kazakhstan presents an interesting case to explore how people perceive the outcomes of the reforms. Design/methodology/approach This paper estimates the relationship between life satisfaction and its determinants with the ordered logit model making use of the ranking information in the response variable. Findings This paper establishes that satisfaction with public service delivery, living conditions and personal and economic factors that are subject to public policy, along with trust in government institutions contribute to life satisfaction. The more satisfied individuals are with the quality, affordability and accessibility of public services, the more satisfied they are with their lives as a whole. A higher level of trust in government institutions increases individual well-being. Originality/value There is still a lack of research on subjective well-being in the less developed world. This study will help reveal important determinants of subjective well-being in the context of a developing country. Also, this study is valuable in terms of examining the impact of citizen satisfaction with public service delivery on subjective wellbeing based on rich individual-level data of the national quality of life (QoL) survey.
{"title":"Good governance matters for well-being: the case of Kazakhstan","authors":"B. Serikbayeva, Kanat Abdulla","doi":"10.1108/TG-02-2021-0030","DOIUrl":"https://doi.org/10.1108/TG-02-2021-0030","url":null,"abstract":"\u0000Purpose\u0000This paper aims to investigate the impact of the perceived performance of the government on subjective well-being based on the individual-level survey data of Kazakhstan. Having implemented substantial economic and public administration reforms over nearly three decades since independence in 1991 Kazakhstan presents an interesting case to explore how people perceive the outcomes of the reforms.\u0000\u0000\u0000Design/methodology/approach\u0000This paper estimates the relationship between life satisfaction and its determinants with the ordered logit model making use of the ranking information in the response variable.\u0000\u0000\u0000Findings\u0000This paper establishes that satisfaction with public service delivery, living conditions and personal and economic factors that are subject to public policy, along with trust in government institutions contribute to life satisfaction. The more satisfied individuals are with the quality, affordability and accessibility of public services, the more satisfied they are with their lives as a whole. A higher level of trust in government institutions increases individual well-being.\u0000\u0000\u0000Originality/value\u0000There is still a lack of research on subjective well-being in the less developed world. This study will help reveal important determinants of subjective well-being in the context of a developing country. Also, this study is valuable in terms of examining the impact of citizen satisfaction with public service delivery on subjective wellbeing based on rich individual-level data of the national quality of life (QoL) survey.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2021-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41785778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose The European Union’s (EU’s) Common Security and Defence Policy (CSDP) has gained increasing attention as the EU faces new threats and challenges from its surroundings. As part of its CSDP, the EU currently runs six military operations and 11 civilian missions. This paper aims to analyze the EU’s social media use of four CSDP missions and operations running in two regions: in the Mediterranean and in the Western Balkans. Design/methodology/approach The paper has a mixed-methods research design. A computer-assisted content analysis was conducted to extract data on the Twitter communication of the chosen missions, followed by a quantitative analysis on which elements of the EU’s strategic communication can be identified. The timeframe for investigation was set up between 1 January 2019 and 31 August 2020. Findings Patterns of communication cannot be recognized either based on regional or on the civilian-military division. The strong connectivity with the accounts of other European actors and/or institutions is striking. This study finds that the concept of local ownership can be observed only at European level, local populations of the host countries are usually not targeted. Even though several elements of the EU’s strategic communication are recurrent on the missions’ official Twitter account, Twitter communication seems to be an intra-European communication tool. Originality/value The research revealed the main features of the Twitter communication of four CSDP missions. Due to the software-assisted methodology, measuring influence score was made possible, a feature that was still missing from academic literature regarding this specific area, the EU’s CSDP.
{"title":"Strategic communication of EU CSDP missions – measuring the EU's external legitimacy","authors":"A. Molnár, Lili Takács, Anna Urbanovics","doi":"10.1108/TG-11-2020-0314","DOIUrl":"https://doi.org/10.1108/TG-11-2020-0314","url":null,"abstract":"\u0000Purpose\u0000The European Union’s (EU’s) Common Security and Defence Policy (CSDP) has gained increasing attention as the EU faces new threats and challenges from its surroundings. As part of its CSDP, the EU currently runs six military operations and 11 civilian missions. This paper aims to analyze the EU’s social media use of four CSDP missions and operations running in two regions: in the Mediterranean and in the Western Balkans.\u0000\u0000\u0000Design/methodology/approach\u0000The paper has a mixed-methods research design. A computer-assisted content analysis was conducted to extract data on the Twitter communication of the chosen missions, followed by a quantitative analysis on which elements of the EU’s strategic communication can be identified. The timeframe for investigation was set up between 1 January 2019 and 31 August 2020.\u0000\u0000\u0000Findings\u0000Patterns of communication cannot be recognized either based on regional or on the civilian-military division. The strong connectivity with the accounts of other European actors and/or institutions is striking. This study finds that the concept of local ownership can be observed only at European level, local populations of the host countries are usually not targeted. Even though several elements of the EU’s strategic communication are recurrent on the missions’ official Twitter account, Twitter communication seems to be an intra-European communication tool.\u0000\u0000\u0000Originality/value\u0000The research revealed the main features of the Twitter communication of four CSDP missions. Due to the software-assisted methodology, measuring influence score was made possible, a feature that was still missing from academic literature regarding this specific area, the EU’s CSDP.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":"1 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2021-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41662902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose Among the digital age players, one of the fastest-growing digital channels is social media. In the past few years, developing nations’ government entities and political parties started using social media platforms to broadcast important information regarding decisions made at the state level. Pakistan is among those countries. Therefore, this study aims to empirically investigate the impact of the government agency’s provision of quality information on social media in establishing trust among citizens of Pakistan in a government agency with an underlying mechanism of citizens’ perception about agency’s transparency and responsiveness along with moderating role of perceived government response on COVID-19. Design/methodology/approach Data was collected from 542 social media followers of the Associated Press of Pakistan (a government news agency) and was analysed using measurement and structural models by using SmartPLS 3.3.0. Findings Results revealed that the interactive effect of government response on COVID-19 and government agency’s provision of quality information on social media strengthens the association of government presence on social media with citizens’ perception of the agency’s transparency and responsiveness and their trust in the agency. Practical implications Furthermore, the current study will contribute to the body of knowledge regarding the government agency’s use of information and communication technology and the government’s resultant response on COVID-19. Originality/value An extensive study of the literature revealed a gap available regarding the mediatory role of the citizens’ perception about agency’s transparency and responsiveness in between the association of government agency’s provision of quality information on social media and citizens’ trust in the government agency. Also, to the best of the author’s knowledge, no study to date has investigated the moderating role of government response on COVID-19 in between the relationship of government agency’s provision of quality on social media and citizens’ trust in the government agency and their perception about agency’s transparency and responsiveness. Thus, the current study aimed to address these existing gaps in the literature.
{"title":"An interaction effect of perceived government response on COVID-19 and government agency’s use of ICT in building trust among citizens of Pakistan","authors":"Mahnaz Mansoor","doi":"10.1108/TG-01-2021-0002","DOIUrl":"https://doi.org/10.1108/TG-01-2021-0002","url":null,"abstract":"\u0000Purpose\u0000Among the digital age players, one of the fastest-growing digital channels is social media. In the past few years, developing nations’ government entities and political parties started using social media platforms to broadcast important information regarding decisions made at the state level. Pakistan is among those countries. Therefore, this study aims to empirically investigate the impact of the government agency’s provision of quality information on social media in establishing trust among citizens of Pakistan in a government agency with an underlying mechanism of citizens’ perception about agency’s transparency and responsiveness along with moderating role of perceived government response on COVID-19.\u0000\u0000\u0000Design/methodology/approach\u0000Data was collected from 542 social media followers of the Associated Press of Pakistan (a government news agency) and was analysed using measurement and structural models by using SmartPLS 3.3.0.\u0000\u0000\u0000Findings\u0000Results revealed that the interactive effect of government response on COVID-19 and government agency’s provision of quality information on social media strengthens the association of government presence on social media with citizens’ perception of the agency’s transparency and responsiveness and their trust in the agency.\u0000\u0000\u0000Practical implications\u0000Furthermore, the current study will contribute to the body of knowledge regarding the government agency’s use of information and communication technology and the government’s resultant response on COVID-19.\u0000\u0000\u0000Originality/value\u0000An extensive study of the literature revealed a gap available regarding the mediatory role of the citizens’ perception about agency’s transparency and responsiveness in between the association of government agency’s provision of quality information on social media and citizens’ trust in the government agency. Also, to the best of the author’s knowledge, no study to date has investigated the moderating role of government response on COVID-19 in between the relationship of government agency’s provision of quality on social media and citizens’ trust in the government agency and their perception about agency’s transparency and responsiveness. Thus, the current study aimed to address these existing gaps in the literature.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2021-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44453970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose This paper aims to debate the main factors influencing trust in mobile government (m-government) in the developing country of Jordan. The transformation from government services offered through a government website to services offered via smartphone devices needs further investigation to better understand the factors that might influence citizens’ trust in m-government, in particular, young citizens. This paper presents the concept of m-government and reports on a study of the main predictors affecting citizens’ trust in it. The theoretical framework used is based on the unified theory of acceptance and use of technology (UTAUT). Design/methodology/approach A survey study of 510 Jordanian young citizens, who had access to the internet and were smartphone users, investigated the influence of the identified factors on their trust in m-government. The hypotheses testing used multiple regression analysis. Findings Contrary to previous claims reported in relation to facilitating conditions, the following predictors: trust in government, word of mouth (WOM), social influence and facilitating conditions were found to be significant factors in predicting Jordanian citizens’ trust in m-government services. Originality/value This is one of few studies to investigate what influences trust in m-government by citizens in Jordan. The current research significantly contributes to the literature by incorporating factors from the UTAUT model with personal perception factors to elucidate m-government adoption. The integration of UTAUT with factors such as “WOM”, is a direction that can be followed in research on the adoption of and trust in e-government and m-government by citizens in any social community. This study clearly identities the relationship between m-government trust and the WOM construct, which is rarely discussed in this type of research context. Although the facilitating conditions construct is claimed to be non-significant in the presence of performance expectancy and effort expectancy, the current research shows the importance of including the facilitating conditions construct when considering the topic of m-government trust in Jordan. Finally, this paper provides a foundation for future empirical studies on the adoption of m-government.
{"title":"M-government trust framework: deployment of an empirical study amongst Jordanian youth","authors":"M. Alomari","doi":"10.1108/TG-04-2020-0062","DOIUrl":"https://doi.org/10.1108/TG-04-2020-0062","url":null,"abstract":"\u0000Purpose\u0000This paper aims to debate the main factors influencing trust in mobile government (m-government) in the developing country of Jordan. The transformation from government services offered through a government website to services offered via smartphone devices needs further investigation to better understand the factors that might influence citizens’ trust in m-government, in particular, young citizens. This paper presents the concept of m-government and reports on a study of the main predictors affecting citizens’ trust in it. The theoretical framework used is based on the unified theory of acceptance and use of technology (UTAUT).\u0000\u0000\u0000Design/methodology/approach\u0000A survey study of 510 Jordanian young citizens, who had access to the internet and were smartphone users, investigated the influence of the identified factors on their trust in m-government. The hypotheses testing used multiple regression analysis.\u0000\u0000\u0000Findings\u0000Contrary to previous claims reported in relation to facilitating conditions, the following predictors: trust in government, word of mouth (WOM), social influence and facilitating conditions were found to be significant factors in predicting Jordanian citizens’ trust in m-government services.\u0000\u0000\u0000Originality/value\u0000This is one of few studies to investigate what influences trust in m-government by citizens in Jordan. The current research significantly contributes to the literature by incorporating factors from the UTAUT model with personal perception factors to elucidate m-government adoption. The integration of UTAUT with factors such as “WOM”, is a direction that can be followed in research on the adoption of and trust in e-government and m-government by citizens in any social community. This study clearly identities the relationship between m-government trust and the WOM construct, which is rarely discussed in this type of research context. Although the facilitating conditions construct is claimed to be non-significant in the presence of performance expectancy and effort expectancy, the current research shows the importance of including the facilitating conditions construct when considering the topic of m-government trust in Jordan. Finally, this paper provides a foundation for future empirical studies on the adoption of m-government.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2021-05-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47785539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose Existing overviews of barriers for openly sharing and using government data are often conceptual or based on a limited number of cases. Furthermore, it is unclear what categories of barriers are most obstructive for attaining open data objectives. This paper aims to categorize and prioritize barriers for openly sharing and using government data based on many existing Open Government Data Initiatives (OGDIs). Design/methodology/approach This study analyzes 171 survey responses concerning existing OGDIs worldwide. Findings The authors found that the most critical OGDI barrier categories concern (in order of most to least critical): functionality and support; inclusiveness; economy, policy and process; data interpretation; data quality and resources; legislation and access; and sustainability. Policymakers should prioritize solving functionality and support barriers and inclusiveness barriers because the authors found that these are the most obstructive in attaining OGDI objectives. Practical implications The prioritization of open data barriers calls for three main actions by practitioners to reduce the barrier impact: open data portal developers should develop advanced tools to support data search, analysis, visualization, interpretation and interaction; open data experts and teachers should train potential users, and especially those currently excluded from OGDIs because of a lack of digital skills; and government agencies that provide open data should put user-centered design and the user experience central to better support open data users. Originality/value This study contributes to the open data literature by proposing a new, empirically based barrier categorization and prioritization based a large number of existing OGDIs.
{"title":"Why open government data initiatives fail to achieve their objectives: categorizing and prioritizing barriers through a global survey","authors":"Anneke Zuiderwijk, M. D. Reuver","doi":"10.1108/TG-09-2020-0271","DOIUrl":"https://doi.org/10.1108/TG-09-2020-0271","url":null,"abstract":"\u0000Purpose\u0000Existing overviews of barriers for openly sharing and using government data are often conceptual or based on a limited number of cases. Furthermore, it is unclear what categories of barriers are most obstructive for attaining open data objectives. This paper aims to categorize and prioritize barriers for openly sharing and using government data based on many existing Open Government Data Initiatives (OGDIs).\u0000\u0000\u0000Design/methodology/approach\u0000This study analyzes 171 survey responses concerning existing OGDIs worldwide.\u0000\u0000\u0000Findings\u0000The authors found that the most critical OGDI barrier categories concern (in order of most to least critical): functionality and support; inclusiveness; economy, policy and process; data interpretation; data quality and resources; legislation and access; and sustainability. Policymakers should prioritize solving functionality and support barriers and inclusiveness barriers because the authors found that these are the most obstructive in attaining OGDI objectives.\u0000\u0000\u0000Practical implications\u0000The prioritization of open data barriers calls for three main actions by practitioners to reduce the barrier impact: open data portal developers should develop advanced tools to support data search, analysis, visualization, interpretation and interaction; open data experts and teachers should train potential users, and especially those currently excluded from OGDIs because of a lack of digital skills; and government agencies that provide open data should put user-centered design and the user experience central to better support open data users.\u0000\u0000\u0000Originality/value\u0000This study contributes to the open data literature by proposing a new, empirically based barrier categorization and prioritization based a large number of existing OGDIs.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2021-05-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41989470","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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