Purpose The purpose of this paper is to explore the benefits of co-creation methods when designing information and communications technology (ICT) solutions to aid migrant integration by outlining the process of co-creating an innovative platform with migrants, including asylum seekers and refugees, and non-governmental organisation representatives and public service providers. Design/methodology/approach The study used mixed methods and was divided into three stages. Researchers carried out an extensive literature review and case studies, whilst data were collected via surveys, focus groups and in-depth interviews. Findings The paper demonstrates that co-creation methods are essential in the development of ICT solutions for vulnerable groups like migrants, asylum seekers and refugees enabling researchers to counter the adverse effects of eurocentric bias by improving inclusiveness and trust in the platform vis-à-vis migrant users. Originality/value The research reflects on the development of an innovative platform, created and validated in situ with migrants and other end-users. It provides an often-unexplored analysis of the link between methodological approaches in ICT tools development (co-creation), and real-life impacts for migrants in terms of mitigating digital exclusion and white ethnocentric bias. The article complements two whitepapers and other policy briefs written on the results of this research that have informed EC policy-making in the area of migration, including the EU action plan on integration and inclusion 2021–2027.
{"title":"Fostering inclusion for refugees and migrants and building trust in the digital public space","authors":"L. Kuneva, Karen Latricia Hough","doi":"10.1108/tg-10-2022-0137","DOIUrl":"https://doi.org/10.1108/tg-10-2022-0137","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to explore the benefits of co-creation methods when designing information and communications technology (ICT) solutions to aid migrant integration by outlining the process of co-creating an innovative platform with migrants, including asylum seekers and refugees, and non-governmental organisation representatives and public service providers.\u0000\u0000\u0000Design/methodology/approach\u0000The study used mixed methods and was divided into three stages. Researchers carried out an extensive literature review and case studies, whilst data were collected via surveys, focus groups and in-depth interviews.\u0000\u0000\u0000Findings\u0000The paper demonstrates that co-creation methods are essential in the development of ICT solutions for vulnerable groups like migrants, asylum seekers and refugees enabling researchers to counter the adverse effects of eurocentric bias by improving inclusiveness and trust in the platform vis-à-vis migrant users.\u0000\u0000\u0000Originality/value\u0000The research reflects on the development of an innovative platform, created and validated in situ with migrants and other end-users. It provides an often-unexplored analysis of the link between methodological approaches in ICT tools development (co-creation), and real-life impacts for migrants in terms of mitigating digital exclusion and white ethnocentric bias. The article complements two whitepapers and other policy briefs written on the results of this research that have informed EC policy-making in the area of migration, including the EU action plan on integration and inclusion 2021–2027.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41523957","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Francesco Leoni, Martina Carraro, Erin L. McAuliffe, S. Maffei
Purpose The purpose of this paper is three-fold. Firstly, through selected case studies, to provide an overview of how non-traditional data from digital public services were used as a source of knowledge for policymaking. Secondly, to argue for a design for policy approach to support the successful integration of non-traditional data into policymaking practice, thus supporting data-driven innovation for policymaking. Thirdly, to encourage a vision of the relation between data-driven innovation and public policy that considers policymaking outside the authoritative instrumental logic perspective. Design/methodology/approach A qualitative small-N case study analysis based on desk research data was developed to provide an overview of how data-centric public services could become a source of knowledge for policymaking. The analysis was based on an original theoretical-conceptual framework that merges the policy cycle model and the policy capacity framework. Findings This paper identifies three potential areas of contribution of a design for policy approach in a scenario of data-driven innovation for policymaking practice: the development of sensemaking and prefiguring activities to shape a shared rationale behind intra-/inter-organisational data sharing and data collaboratives; the realisation of collaborative experimentations for enhancing the systemic policy analytical capacity of a governing body, e.g. by integrating non-traditional data into new and trusted indicators for policy evaluation; and service design as approach for data-centric public services that connects policy decisions to the socio-technical context in which data are collected. Research limitations/implications The small-N sample (four cases) selected is not representative of a broader population but isolates exemplary initiatives. Moreover, the analysis was based on secondary sources, limiting the assessment quality of the real use of non-traditional data for policymaking. This level of empirical understanding is considered sufficient for an explorative analysis that supports the original perspective proposed here. Future research will need to collect primary data about the potential and dynamics of how data from data-centric public services can inform policymaking and substantiate the proposed areas of a design for policy contribution with practical experimentations and cases. Originality/value This paper proposes a convergence, yet largely underexplored, between the two emerging perspectives on innovation in policymaking: data for policy and design for policy. This convergence helps to address the designing of data-driven innovations for policymaking, while considering pragmatic indications of socially acceptable practices in this space for practitioners.
{"title":"Data-centric public services as potential source of policy knowledge. Can “design for policy” help?","authors":"Francesco Leoni, Martina Carraro, Erin L. McAuliffe, S. Maffei","doi":"10.1108/tg-06-2022-0088","DOIUrl":"https://doi.org/10.1108/tg-06-2022-0088","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is three-fold. Firstly, through selected case studies, to provide an overview of how non-traditional data from digital public services were used as a source of knowledge for policymaking. Secondly, to argue for a design for policy approach to support the successful integration of non-traditional data into policymaking practice, thus supporting data-driven innovation for policymaking. Thirdly, to encourage a vision of the relation between data-driven innovation and public policy that considers policymaking outside the authoritative instrumental logic perspective.\u0000\u0000\u0000Design/methodology/approach\u0000A qualitative small-N case study analysis based on desk research data was developed to provide an overview of how data-centric public services could become a source of knowledge for policymaking. The analysis was based on an original theoretical-conceptual framework that merges the policy cycle model and the policy capacity framework.\u0000\u0000\u0000Findings\u0000This paper identifies three potential areas of contribution of a design for policy approach in a scenario of data-driven innovation for policymaking practice: the development of sensemaking and prefiguring activities to shape a shared rationale behind intra-/inter-organisational data sharing and data collaboratives; the realisation of collaborative experimentations for enhancing the systemic policy analytical capacity of a governing body, e.g. by integrating non-traditional data into new and trusted indicators for policy evaluation; and service design as approach for data-centric public services that connects policy decisions to the socio-technical context in which data are collected.\u0000\u0000\u0000Research limitations/implications\u0000The small-N sample (four cases) selected is not representative of a broader population but isolates exemplary initiatives. Moreover, the analysis was based on secondary sources, limiting the assessment quality of the real use of non-traditional data for policymaking. This level of empirical understanding is considered sufficient for an explorative analysis that supports the original perspective proposed here. Future research will need to collect primary data about the potential and dynamics of how data from data-centric public services can inform policymaking and substantiate the proposed areas of a design for policy contribution with practical experimentations and cases.\u0000\u0000\u0000Originality/value\u0000This paper proposes a convergence, yet largely underexplored, between the two emerging perspectives on innovation in policymaking: data for policy and design for policy. This convergence helps to address the designing of data-driven innovations for policymaking, while considering pragmatic indications of socially acceptable practices in this space for practitioners.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45190121","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose This study aims to explore the role of mobile tracing applications as part of e-government services in combating the COVID-19 pandemic effects in Africa by analyzing the moderating role of sustainable development. This study also investigated the role of the political and economic systems in mitigating the negative consequences of COVID-19 and how e-government interacts in this relationship. Design/methodology/approach This study included the COVID-19 performance index for 94 countries belonging to different regions, including 20 African countries. Multiple linear regression was used for data analysis via Stata software. The study was conducted from the start of the pandemic to March 13, 2021. Findings The results show that less economically and technologically developed countries with generally authoritarian political systems, including African countries, could limit the spread of the pandemic better than some democratic, economically and technologically developed countries in the first wave of the pandemic. The promotion of sustainable development goals moderates the relationship between mobile tracing applications as part of the e-government service and the fight against COVID-19. Originality/value This study provides insight into the role of mobile application technology as an e-governance service in mitigating the negative consequences of the COVID-19 pandemic in a context characterized by economic limitations, fragile public health infrastructure and relatively high political instability, especially in Africa. The findings shed light on some of the difficulties African countries may face in incorporating technology into their development projects.
{"title":"E-government, political system and COVID-19 in Africa: lessons for future disruptive shocks","authors":"Saida Dammak, S. Mbarek, Mouna Moalla","doi":"10.1108/tg-07-2022-0100","DOIUrl":"https://doi.org/10.1108/tg-07-2022-0100","url":null,"abstract":"\u0000Purpose\u0000This study aims to explore the role of mobile tracing applications as part of e-government services in combating the COVID-19 pandemic effects in Africa by analyzing the moderating role of sustainable development. This study also investigated the role of the political and economic systems in mitigating the negative consequences of COVID-19 and how e-government interacts in this relationship.\u0000\u0000\u0000Design/methodology/approach\u0000This study included the COVID-19 performance index for 94 countries belonging to different regions, including 20 African countries. Multiple linear regression was used for data analysis via Stata software. The study was conducted from the start of the pandemic to March 13, 2021.\u0000\u0000\u0000Findings\u0000The results show that less economically and technologically developed countries with generally authoritarian political systems, including African countries, could limit the spread of the pandemic better than some democratic, economically and technologically developed countries in the first wave of the pandemic. The promotion of sustainable development goals moderates the relationship between mobile tracing applications as part of the e-government service and the fight against COVID-19.\u0000\u0000\u0000Originality/value\u0000This study provides insight into the role of mobile application technology as an e-governance service in mitigating the negative consequences of the COVID-19 pandemic in a context characterized by economic limitations, fragile public health infrastructure and relatively high political instability, especially in Africa. The findings shed light on some of the difficulties African countries may face in incorporating technology into their development projects.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49585666","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Innocent Otache, Innocent Patrick Alfa, Yakubu Ali
Purpose The purpose of this study is threefold: first, to determine whether civic education has a positive impact on voting intentions among the electorate; second, to establish whether attitudes towards voting behaviour (ATVB) mediate the relationship between civic education and voting intentions; and third, to determine whether educational level moderates the relationship between civic education and voting intentions. Design/methodology/approach This study adopted a survey research design and a quantitative approach. Data were collected from a sample of 1,450 registered voters from the six geopolitical zones of Nigeria. A regression-based approach was adopted to test the study hypotheses using Hayes-PROCESS Macro 3.5. Findings The results indicate that civic education is positively associated with voting intentions. Further analysis reveals that ATVB significantly mediates the association between civic education and voting intentions. Additionally, educational level positively moderates the relationship between civic education and voting intentions. Practical implications The findings offer implications for governments and democratic institutions. Originality/value To the best of the authors’ knowledge, this is the first study to provide empirical evidence of the mediating effect of ATVB and the moderating effect of educational level on the relationship between civic education and voting intentions. This study provides useful insights into the factors that influence voting intentions.
{"title":"Civic education and voting intentions among the electorate: the roles of attitudes towards voting behaviour and educational level","authors":"Innocent Otache, Innocent Patrick Alfa, Yakubu Ali","doi":"10.1108/tg-09-2022-0123","DOIUrl":"https://doi.org/10.1108/tg-09-2022-0123","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is threefold: first, to determine whether civic education has a positive impact on voting intentions among the electorate; second, to establish whether attitudes towards voting behaviour (ATVB) mediate the relationship between civic education and voting intentions; and third, to determine whether educational level moderates the relationship between civic education and voting intentions.\u0000\u0000\u0000Design/methodology/approach\u0000This study adopted a survey research design and a quantitative approach. Data were collected from a sample of 1,450 registered voters from the six geopolitical zones of Nigeria. A regression-based approach was adopted to test the study hypotheses using Hayes-PROCESS Macro 3.5.\u0000\u0000\u0000Findings\u0000The results indicate that civic education is positively associated with voting intentions. Further analysis reveals that ATVB significantly mediates the association between civic education and voting intentions. Additionally, educational level positively moderates the relationship between civic education and voting intentions.\u0000\u0000\u0000Practical implications\u0000The findings offer implications for governments and democratic institutions.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this is the first study to provide empirical evidence of the mediating effect of ATVB and the moderating effect of educational level on the relationship between civic education and voting intentions. This study provides useful insights into the factors that influence voting intentions.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42629171","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose This study aims to examine the factors that influence the adoption of social media to meet the service needs of persons with disabilities. Design/methodology/approach This study outlines the social media adoption model in disability services by using theories of persons with disabilities’ resistance, extreme-ableist expressions and exploit-ecological theories. A questionnaire survey is conducted among citizens who participate in disability-related activities. Findings The adoption of social media is influenced by disability norms, administrative and platform support. Emerging trends, such as disability politics and inclusion, are inconsequential. Research limitations/implications Results implicate that frequent sharing of disability rights perspectives and awareness initiatives can enhance social media platforms for disability services. Practical implications In regional disability services, the scope of social media is hampered by a lack of reporting capabilities and a paucity of digital content sensitive to disability. Originality/value The disability interest group reported less specialised services enabled by social media from developing nations. The current study addresses this research gap.
{"title":"Usefulness and barriers of adoption of social media for disability services: an empirical analysis","authors":"Sreejith Alathur, Rajesh R. Pai","doi":"10.1108/tg-06-2022-0094","DOIUrl":"https://doi.org/10.1108/tg-06-2022-0094","url":null,"abstract":"\u0000Purpose\u0000This study aims to examine the factors that influence the adoption of social media to meet the service needs of persons with disabilities.\u0000\u0000\u0000Design/methodology/approach\u0000This study outlines the social media adoption model in disability services by using theories of persons with disabilities’ resistance, extreme-ableist expressions and exploit-ecological theories. A questionnaire survey is conducted among citizens who participate in disability-related activities.\u0000\u0000\u0000Findings\u0000The adoption of social media is influenced by disability norms, administrative and platform support. Emerging trends, such as disability politics and inclusion, are inconsequential.\u0000\u0000\u0000Research limitations/implications\u0000Results implicate that frequent sharing of disability rights perspectives and awareness initiatives can enhance social media platforms for disability services.\u0000\u0000\u0000Practical implications\u0000In regional disability services, the scope of social media is hampered by a lack of reporting capabilities and a paucity of digital content sensitive to disability.\u0000\u0000\u0000Originality/value\u0000The disability interest group reported less specialised services enabled by social media from developing nations. The current study addresses this research gap.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41623195","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. K. Sinha, Sandip Mukhopadhyay, Parijat Upadhyay, Yogesh Kumar Dwivedi, Subhajit Bhattacharyya, Manas Paul, Amrita K. Bhattacharyy
Purpose Legacy organizations, particularly government departments, have always remained focused on technology acquisition at a low cost. However, they must balance their quest for better financial performance with a commitment to social obligations and inclusiveness. This study aims to analyze the issues faced by a public sector department, India Post, in its digitization process. Design/methodology/approach This study takes a case-based approach to analyze India Post’s digitization journey through the theoretical prism of the technology, organization and environment framework. Findings The organization’s ability to benefit from innovative technology is constrained by its outdated structure and business processes. The other constraints include the limited technological know-how within the organization and the lack of intricate organizational process knowledge of today’s vendors. Practical implications This study portends important implications for policymakers and provides a base for several inquiries for future research. This study attempted to identify the facilitators and inhibitors of digitization initiatives of a legacy government organization with extensive outreach in rural economy which policymakers can consider while rolling out digitization initiatives for public sector organizations. Originality/value There are very few studies available as published literature which examined the digitization journey of a legacy government organization in a developing economy. To the best of the authors’ knowledge, there was no published literature available on India Post’s digital transformation process.
{"title":"Challenges and opportunities in IT transformation of public service delivery: case of India Post","authors":"S. K. Sinha, Sandip Mukhopadhyay, Parijat Upadhyay, Yogesh Kumar Dwivedi, Subhajit Bhattacharyya, Manas Paul, Amrita K. Bhattacharyy","doi":"10.1108/tg-04-2022-0053","DOIUrl":"https://doi.org/10.1108/tg-04-2022-0053","url":null,"abstract":"\u0000Purpose\u0000Legacy organizations, particularly government departments, have always remained focused on technology acquisition at a low cost. However, they must balance their quest for better financial performance with a commitment to social obligations and inclusiveness. This study aims to analyze the issues faced by a public sector department, India Post, in its digitization process.\u0000\u0000\u0000Design/methodology/approach\u0000This study takes a case-based approach to analyze India Post’s digitization journey through the theoretical prism of the technology, organization and environment framework.\u0000\u0000\u0000Findings\u0000The organization’s ability to benefit from innovative technology is constrained by its outdated structure and business processes. The other constraints include the limited technological know-how within the organization and the lack of intricate organizational process knowledge of today’s vendors.\u0000\u0000\u0000Practical implications\u0000This study portends important implications for policymakers and provides a base for several inquiries for future research. This study attempted to identify the facilitators and inhibitors of digitization initiatives of a legacy government organization with extensive outreach in rural economy which policymakers can consider while rolling out digitization initiatives for public sector organizations.\u0000\u0000\u0000Originality/value\u0000There are very few studies available as published literature which examined the digitization journey of a legacy government organization in a developing economy. To the best of the authors’ knowledge, there was no published literature available on India Post’s digital transformation process.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45360074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hani A. Alsarraf, Salman Aljazzaf, Ahmad M. Ashkanani
Purpose Electronic government (e-government) has been suggested as an important tool to improve public services and enhance citizens’ trust in government. Several studies have examined the relationship between e-government service quality, satisfaction and trust in government with conflicting results. This conflict reveals the need for additional examination of the process relating e-government service quality to trust in government. This study aims to introduce a theoretical approach that considers a crucial factor, which is perceived government effort. The model proposes that perceived e-government service quality first leads to satisfaction, which in turn increases perceived effort that finally translates into trust in government. Design/methodology/approach This study proposes and tests a conceptual model that examines the relationship between e-government service quality, satisfaction, perceived effort and trust in government. The model is tested using mediated regression analyses and Hayes’s PROCESS macro. Data were collected from an online survey of 723 individuals who interacted with e-government services in Kuwait. Findings The results supported the proposed theoretical model and particularly confirmed the mediating role of perceived effort in the link between e-government service quality and trust in government. Research limitations/implications The findings improve the understanding of the behavioral process linking satisfaction with citizen’s trust in the government. Originality/value The model introduces a crucial yet previously overlooked factor to the trust-building effect of e-government, which is perceived effort. This factor is particularly important in electronic services that inherently lack face-to-face interaction between citizens and government representatives.
{"title":"Do you see my effort? An investigation of the relationship between e-government service quality and trust in government","authors":"Hani A. Alsarraf, Salman Aljazzaf, Ahmad M. Ashkanani","doi":"10.1108/tg-05-2022-0066","DOIUrl":"https://doi.org/10.1108/tg-05-2022-0066","url":null,"abstract":"\u0000Purpose\u0000Electronic government (e-government) has been suggested as an important tool to improve public services and enhance citizens’ trust in government. Several studies have examined the relationship between e-government service quality, satisfaction and trust in government with conflicting results. This conflict reveals the need for additional examination of the process relating e-government service quality to trust in government. This study aims to introduce a theoretical approach that considers a crucial factor, which is perceived government effort. The model proposes that perceived e-government service quality first leads to satisfaction, which in turn increases perceived effort that finally translates into trust in government.\u0000\u0000\u0000Design/methodology/approach\u0000This study proposes and tests a conceptual model that examines the relationship between e-government service quality, satisfaction, perceived effort and trust in government. The model is tested using mediated regression analyses and Hayes’s PROCESS macro. Data were collected from an online survey of 723 individuals who interacted with e-government services in Kuwait.\u0000\u0000\u0000Findings\u0000The results supported the proposed theoretical model and particularly confirmed the mediating role of perceived effort in the link between e-government service quality and trust in government.\u0000\u0000\u0000Research limitations/implications\u0000The findings improve the understanding of the behavioral process linking satisfaction with citizen’s trust in the government.\u0000\u0000\u0000Originality/value\u0000The model introduces a crucial yet previously overlooked factor to the trust-building effect of e-government, which is perceived effort. This factor is particularly important in electronic services that inherently lack face-to-face interaction between citizens and government representatives.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46310645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose The purpose of this study is to investigate into the perception of new public sector management (NPM) and service delivery among senior officers of the Mauritian public sector in the context of reforms. Although improved service delivery is one of the salient outcomes of successful reforms of NPM, many governments in the world have not been able to fulfil this promise. While few extant research probe into the factors affecting service delivery, mostly from the customer’s perspective, this study probes into how senior public officers themselves perceive service delivery as part of their duty in government. Design/methodology/approach The qualitative stance was adopted for this study. Interviews were conducted with 23 senior public officers having on average 20 years of service in the Mauritian public sector. Data obtained was transcribed and coded under themes, sub-themes and emergent themes. These were then analysed in the light of the literature review conducted. Findings The findings of this study revealed that NPM was being practiced and service delivery was an imbedded factor among senior public sector officers of the Mauritian public sector. Among other factors, officers interviewed were of the opinion that serving the public was a legitimate part of their job, view that they had agreed to serve the government of Mauritius. Such a finding proves to be very encouraging for the Mauritian Government, still struggling to achieve reforms or NPM doctrines. Research limitations/implications This study contributes to the scant literature on NPM and service delivery in small island developing states. It explores the perception of experienced senior officers about the practice of NPM and the state of service delivery. Practical implications This study elucidates how senior public servants themselves perceive service delivery and can, thus, serve as an example of public sector best practices in small island developing states. Originality/value While most studies with respect to public sector reforms concentrate on developed countries, this study takes place in the small island state of Mauritius. More so, the perception of public servants themselves have been explored in the context of service delivery improvement and reforms, contrary to other studies which concentrate of the customers’ perceptions.
{"title":"New public sector management (NPM) doctrines and service delivery: the case of Mauritius","authors":"Soolakshna Lukea Bhiwajee","doi":"10.1108/tg-05-2022-0068","DOIUrl":"https://doi.org/10.1108/tg-05-2022-0068","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to investigate into the perception of new public sector management (NPM) and service delivery among senior officers of the Mauritian public sector in the context of reforms. Although improved service delivery is one of the salient outcomes of successful reforms of NPM, many governments in the world have not been able to fulfil this promise. While few extant research probe into the factors affecting service delivery, mostly from the customer’s perspective, this study probes into how senior public officers themselves perceive service delivery as part of their duty in government.\u0000\u0000\u0000Design/methodology/approach\u0000The qualitative stance was adopted for this study. Interviews were conducted with 23 senior public officers having on average 20 years of service in the Mauritian public sector. Data obtained was transcribed and coded under themes, sub-themes and emergent themes. These were then analysed in the light of the literature review conducted.\u0000\u0000\u0000Findings\u0000The findings of this study revealed that NPM was being practiced and service delivery was an imbedded factor among senior public sector officers of the Mauritian public sector. Among other factors, officers interviewed were of the opinion that serving the public was a legitimate part of their job, view that they had agreed to serve the government of Mauritius. Such a finding proves to be very encouraging for the Mauritian Government, still struggling to achieve reforms or NPM doctrines.\u0000\u0000\u0000Research limitations/implications\u0000This study contributes to the scant literature on NPM and service delivery in small island developing states. It explores the perception of experienced senior officers about the practice of NPM and the state of service delivery.\u0000\u0000\u0000Practical implications\u0000This study elucidates how senior public servants themselves perceive service delivery and can, thus, serve as an example of public sector best practices in small island developing states.\u0000\u0000\u0000Originality/value\u0000While most studies with respect to public sector reforms concentrate on developed countries, this study takes place in the small island state of Mauritius. More so, the perception of public servants themselves have been explored in the context of service delivery improvement and reforms, contrary to other studies which concentrate of the customers’ perceptions.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43348354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose Degree apprenticeships in the UK have grown exponentially since they were introduced. While claims and speculations about their impact have been made by high-profile politicians, lobbyists and training providers, the evidence base for these claims has never been systematically scrutinised. The purpose of this paper is to analyse and present up-to-date peer-reviewed evidence on the impact of degree apprenticeships on social mobility and productivity and their influence on future policy. Design/methodology/approach The authors critically and systematically review over 4,000 data points from relevant sources and synthesise the results qualitatively and quantitatively with a combined method approach. Quantitative evidence has been aggregated where possible and tested for statistical significance. Qualitative evidence has been critically reviewed and comparatively analysed. Findings The analysis reveals that there is a shortage of depth and breadth of concrete and peer-reviewed evidence on the impact of degree apprenticeships. Nevertheless, existing data demonstrate that degree apprenticeships are meeting their intended purpose of contributing positively to the UK Government’s high-level goals for productivity and social mobility. They are an alternative route into higher education and serve as a vital talent pipeline providing opportunities for young people, existing employees and learners from diverse backgrounds. Originality/value This paper provides the first systematic and peer-reviewed synthesis of the impact of degree apprenticeships. It brings together existing evidence and statistically validates outcomes to inform researchers, educators, training providers, policymakers and other stakeholders in their recommendations moving forward.
{"title":"The impact of degree apprenticeships: analysis, insights and policy recommendations","authors":"R. Nawaz, E. Edifor, S. Holland, Qi Cao, Leo Liu","doi":"10.1108/tg-07-2022-0105","DOIUrl":"https://doi.org/10.1108/tg-07-2022-0105","url":null,"abstract":"\u0000Purpose\u0000Degree apprenticeships in the UK have grown exponentially since they were introduced. While claims and speculations about their impact have been made by high-profile politicians, lobbyists and training providers, the evidence base for these claims has never been systematically scrutinised. The purpose of this paper is to analyse and present up-to-date peer-reviewed evidence on the impact of degree apprenticeships on social mobility and productivity and their influence on future policy.\u0000\u0000\u0000Design/methodology/approach\u0000The authors critically and systematically review over 4,000 data points from relevant sources and synthesise the results qualitatively and quantitatively with a combined method approach. Quantitative evidence has been aggregated where possible and tested for statistical significance. Qualitative evidence has been critically reviewed and comparatively analysed.\u0000\u0000\u0000Findings\u0000The analysis reveals that there is a shortage of depth and breadth of concrete and peer-reviewed evidence on the impact of degree apprenticeships. Nevertheless, existing data demonstrate that degree apprenticeships are meeting their intended purpose of contributing positively to the UK Government’s high-level goals for productivity and social mobility. They are an alternative route into higher education and serve as a vital talent pipeline providing opportunities for young people, existing employees and learners from diverse backgrounds.\u0000\u0000\u0000Originality/value\u0000This paper provides the first systematic and peer-reviewed synthesis of the impact of degree apprenticeships. It brings together existing evidence and statistically validates outcomes to inform researchers, educators, training providers, policymakers and other stakeholders in their recommendations moving forward.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47543992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
L. Waller, Stephen Johnson, Nicola D. Satchell, Damion Gordon, G. Daley, Howard Reid, Kimberly Fender, P. Llewellyn, Leah Smyle, Patrick Linton
Purpose This paper aims to investigate the potential challenges that governments in the Commonwealth Caribbean are likely to face combating crimes facilitated by the dark Web. Design/methodology/approach The “lived experience” methodology guided by a contextual systematic literature review was used to ground the investigation of the research phenomena in the researchers’ collective experiences working in, living in and engaging in research with governments in the Commonwealth Caribbean. Findings The two major findings emerging from the analysis are that jurisdictional and technical challenges are producing major hindrances to the creation of an efficient and authoritative legislative framework and the building of the capacity of governments in the Commonwealth Caribbean to confront the technicalities that affect systematic efforts to manage problems created by the dark Web. Practical implications The findings indicate the urgency that authorities in the Caribbean region must place on reevaluating their administrative, legislative and investment priorities to emphasize cyber-risk management strategies that will enable their seamless and wholesome integration into this digital world. Originality/value The research aids in developing and extending theory and praxis related to the problematization of the dark Web for governments by situating the experiences of Small Island Developing States into the ongoing discourse.
{"title":"Woe is the dark Web: the main challenges that governments of the Commonwealth Caribbean will face in combating dark Web-facilitated criminal activities","authors":"L. Waller, Stephen Johnson, Nicola D. Satchell, Damion Gordon, G. Daley, Howard Reid, Kimberly Fender, P. Llewellyn, Leah Smyle, Patrick Linton","doi":"10.1108/tg-06-2022-0082","DOIUrl":"https://doi.org/10.1108/tg-06-2022-0082","url":null,"abstract":"\u0000Purpose\u0000This paper aims to investigate the potential challenges that governments in the Commonwealth Caribbean are likely to face combating crimes facilitated by the dark Web.\u0000\u0000\u0000Design/methodology/approach\u0000The “lived experience” methodology guided by a contextual systematic literature review was used to ground the investigation of the research phenomena in the researchers’ collective experiences working in, living in and engaging in research with governments in the Commonwealth Caribbean.\u0000\u0000\u0000Findings\u0000The two major findings emerging from the analysis are that jurisdictional and technical challenges are producing major hindrances to the creation of an efficient and authoritative legislative framework and the building of the capacity of governments in the Commonwealth Caribbean to confront the technicalities that affect systematic efforts to manage problems created by the dark Web.\u0000\u0000\u0000Practical implications\u0000The findings indicate the urgency that authorities in the Caribbean region must place on reevaluating their administrative, legislative and investment priorities to emphasize cyber-risk management strategies that will enable their seamless and wholesome integration into this digital world.\u0000\u0000\u0000Originality/value\u0000The research aids in developing and extending theory and praxis related to the problematization of the dark Web for governments by situating the experiences of Small Island Developing States into the ongoing discourse.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2022-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45386050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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