Purpose This study aims to investigate metaverse elements affecting digital transformation and examine how the metaverses’ enabled digital transformation affects Industry 5.0. Design/methodology/approach This paper adopts intersectional research methodologies to understand how metaverse technologies facilitate digital transformation and contribute to Industry 5.0. The Metaverse literature is bibliometrically analyzed to identify the intersection of digital transformation and components of Industry 5.0. Findings The conceptualization of the metaverse, its ecosystem and its enabling technologies are consistent with the human-centric, resilient and sustainable vision of the industrial revolution. The findings show that scientific research into digital transformation contributes to refining potential conflicts and tensions that may arise at the intersection of the metaverse and Industry 5.0. Research limitations/implications Study have significant implications for digital transformation research, as transformation studies help to fine-tune emerging technologies such as the metaverse for the industrial revolution. Based on the findings, the authors have provided a threat model for the Sustainable Metaverse Revolution. Social implications The utility of metaverse technologies in industrial revolutions necessitates the formulation of business model policies that promote the metaverse-enabled digital transformation. Policy recommendations for integrated development approaches are also provided in this paper. Originality/value The metaverse-enabled digital transformation and its implications for the industrial revolution are less reported. The current study addresses the importance of such intersectional studies.
{"title":"Metaverse revolution and the digital transformation: intersectional analysis of Industry 5.0","authors":"Ayushi Agarwal, Sreejith Alathur","doi":"10.1108/tg-03-2023-0036","DOIUrl":"https://doi.org/10.1108/tg-03-2023-0036","url":null,"abstract":"Purpose This study aims to investigate metaverse elements affecting digital transformation and examine how the metaverses’ enabled digital transformation affects Industry 5.0. Design/methodology/approach This paper adopts intersectional research methodologies to understand how metaverse technologies facilitate digital transformation and contribute to Industry 5.0. The Metaverse literature is bibliometrically analyzed to identify the intersection of digital transformation and components of Industry 5.0. Findings The conceptualization of the metaverse, its ecosystem and its enabling technologies are consistent with the human-centric, resilient and sustainable vision of the industrial revolution. The findings show that scientific research into digital transformation contributes to refining potential conflicts and tensions that may arise at the intersection of the metaverse and Industry 5.0. Research limitations/implications Study have significant implications for digital transformation research, as transformation studies help to fine-tune emerging technologies such as the metaverse for the industrial revolution. Based on the findings, the authors have provided a threat model for the Sustainable Metaverse Revolution. Social implications The utility of metaverse technologies in industrial revolutions necessitates the formulation of business model policies that promote the metaverse-enabled digital transformation. Policy recommendations for integrated development approaches are also provided in this paper. Originality/value The metaverse-enabled digital transformation and its implications for the industrial revolution are less reported. The current study addresses the importance of such intersectional studies.","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":"131 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135825462","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose This paper aims to explore whether the key drivers identified in digitalization policies are being prioritized by practitioners in health and social care and to what degree the goals of the policies are being enacted. Design/methodology/approach The investigation comprised two stages. First, the key drivers of digitalization in the national policies were identified. Second, a survey was disseminated to practitioners within health and social care, asking them to indicate their stance on each key driver (using Likert scales). Findings The findings of this paper are twofold. First, they demonstrate that practitioners more readily enact the key drivers centered around their everyday operations, such as improving services and care and increasing efficiency. Second, it shows that key drivers of a more rhetorical nature, such as “becoming the best,” do not yield benefits for practitioners. Practical implications This paper shows that for policies to have an effect in practice and to contribute to change, they should be rooted in key drivers centered around practitioners’ everyday operations, promoting specificity over abstraction. Originality/value While previous studies have involved policy analysis, few studies investigate the enactment of policies, how they are implemented and whether they contribute to changes in practice.
{"title":"Best of the best: an investigation of policy enactment for key drivers of digitalization","authors":"Marcus Heidlund","doi":"10.1108/tg-06-2023-0082","DOIUrl":"https://doi.org/10.1108/tg-06-2023-0082","url":null,"abstract":"\u0000Purpose\u0000This paper aims to explore whether the key drivers identified in digitalization policies are being prioritized by practitioners in health and social care and to what degree the goals of the policies are being enacted.\u0000\u0000\u0000Design/methodology/approach\u0000The investigation comprised two stages. First, the key drivers of digitalization in the national policies were identified. Second, a survey was disseminated to practitioners within health and social care, asking them to indicate their stance on each key driver (using Likert scales).\u0000\u0000\u0000Findings\u0000The findings of this paper are twofold. First, they demonstrate that practitioners more readily enact the key drivers centered around their everyday operations, such as improving services and care and increasing efficiency. Second, it shows that key drivers of a more rhetorical nature, such as “becoming the best,” do not yield benefits for practitioners.\u0000\u0000\u0000Practical implications\u0000This paper shows that for policies to have an effect in practice and to contribute to change, they should be rooted in key drivers centered around practitioners’ everyday operations, promoting specificity over abstraction.\u0000\u0000\u0000Originality/value\u0000While previous studies have involved policy analysis, few studies investigate the enactment of policies, how they are implemented and whether they contribute to changes in practice.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48654232","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose This study aims to examine the factors that influence end users’ intention to adopt open government data (OGD) portals, envisioning this relationship through a path causal model. Design/methodology/approach The study surveyed 696 Qataris and 730 white-collar expatriates using a questionnaire. The Kaiser–Meyer–Olkin measure of sample adequacy and Bartlett’s test of sphericity were used to determine the questionnaire’s construct validity. Findings The multiple regression analysis revealed that previous experience in using OGD portals, perceived usefulness and ease of use of OGD portals, marital status, age and attitude toward using OGD portals significantly predicted the intention to adopt OGD portals. Moreover, age and marital status significantly affected the intention to adopt OGD portals. The outcomes of the path causal model show that the direct effects of each explanatory variable are enhanced by the effects of the other independent variables in the causal model. Practical implications The study pioneers the application of the Technology Acceptance Model (TAM) to analyze motivating factors for Qatari residents to adopt OGD portals. Using this framework can help policymakers build strategies to boost the use of OGD portals in Qatar. Originality/value To the best of the authors’ knowledge, the TAM has never been examined in the Qatari setting to analyze the adoption of OGD portals. The present study fills knowledge gaps about and offers a clearer understanding of the elements influencing the adoption of OGD portals.
{"title":"Path analytic investigation of the intention to adopt open government data in Qatar (TAM revisited)","authors":"Rima Charbaji El-Kassem, Ali Al-Kubaisi","doi":"10.1108/tg-06-2023-0074","DOIUrl":"https://doi.org/10.1108/tg-06-2023-0074","url":null,"abstract":"\u0000Purpose\u0000This study aims to examine the factors that influence end users’ intention to adopt open government data (OGD) portals, envisioning this relationship through a path causal model.\u0000\u0000\u0000Design/methodology/approach\u0000The study surveyed 696 Qataris and 730 white-collar expatriates using a questionnaire. The Kaiser–Meyer–Olkin measure of sample adequacy and Bartlett’s test of sphericity were used to determine the questionnaire’s construct validity.\u0000\u0000\u0000Findings\u0000The multiple regression analysis revealed that previous experience in using OGD portals, perceived usefulness and ease of use of OGD portals, marital status, age and attitude toward using OGD portals significantly predicted the intention to adopt OGD portals. Moreover, age and marital status significantly affected the intention to adopt OGD portals. The outcomes of the path causal model show that the direct effects of each explanatory variable are enhanced by the effects of the other independent variables in the causal model.\u0000\u0000\u0000Practical implications\u0000The study pioneers the application of the Technology Acceptance Model (TAM) to analyze motivating factors for Qatari residents to adopt OGD portals. Using this framework can help policymakers build strategies to boost the use of OGD portals in Qatar.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, the TAM has never been examined in the Qatari setting to analyze the adoption of OGD portals. The present study fills knowledge gaps about and offers a clearer understanding of the elements influencing the adoption of OGD portals.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46332385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose This study aims to investigate the influence of the built environment of smart cities on citizens’ quality of life in a developing country like India, focusing on the role of citizens’ participation as a moderator. Design/methodology/approach This study used partial least square-based structural equation modelling to test the hypotheses using data from 542 sample respondents residing in five smart cities of India. Findings The findings of this study confirmed that the smart city-built environment dimensions of smart governance, smart economy, smart mobility, smart environment and smart living positively relate to citizen quality of life, except for the smart people dimension. This study also confirmed that citizen participation moderates the relationship between all six dimensions of the smart city-built environment and citizens’ quality of life. Originality/value This study investigates the relationship between the built environment of smart cities and residents’ quality of life and the moderating effect of citizen participation on this relationship.
{"title":"Does citizens’ participation moderate the relationship between the built environment and their quality of life in Indian smart cities?","authors":"Ajitabh Dash","doi":"10.1108/tg-06-2023-0084","DOIUrl":"https://doi.org/10.1108/tg-06-2023-0084","url":null,"abstract":"\u0000Purpose\u0000This study aims to investigate the influence of the built environment of smart cities on citizens’ quality of life in a developing country like India, focusing on the role of citizens’ participation as a moderator.\u0000\u0000\u0000Design/methodology/approach\u0000This study used partial least square-based structural equation modelling to test the hypotheses using data from 542 sample respondents residing in five smart cities of India.\u0000\u0000\u0000Findings\u0000The findings of this study confirmed that the smart city-built environment dimensions of smart governance, smart economy, smart mobility, smart environment and smart living positively relate to citizen quality of life, except for the smart people dimension. This study also confirmed that citizen participation moderates the relationship between all six dimensions of the smart city-built environment and citizens’ quality of life.\u0000\u0000\u0000Originality/value\u0000This study investigates the relationship between the built environment of smart cities and residents’ quality of life and the moderating effect of citizen participation on this relationship.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41652829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose This study aims to identify the origins, mechanisms and outcomes of applying behavioral insight in public policy research. Design/methodology/approach The authors conducted a systematic literature review to answer three research questions. The authors identified 387 primary studies, dated from January 2000 to April 2021 and coded them through a thematic analysis. Related studies were obtained through searching in Emerald, ScienceDirect, Sage, Springer, Wiley and Routledge. Findings The results identified eight themes for origins, 16 themes for mechanisms/techniques and 13 outcome-related themes. Through the thematic analysis, the major mechanisms of behavioral approach were found to be social marketing, information provision, social norms, incentives, affect, regulation design, framing, salience, defaults, simplification, networking, environment design, scheduled announcements, commitments, attitude-preference-behavior manifestation and combining behavioral and nonbehavioral mechanisms. Practical implications The findings of this review help policymakers to design or redesign policy elements. Originality/value This review provides the first systematic exploration of the existing literature on behavioral public policy.
{"title":"A systematic review of behavioral public policy research: origins, mechanisms and outcomes","authors":"Meisam Mozafar, A. Moini, Y. Sobhanifard","doi":"10.1108/tg-12-2022-0168","DOIUrl":"https://doi.org/10.1108/tg-12-2022-0168","url":null,"abstract":"\u0000Purpose\u0000This study aims to identify the origins, mechanisms and outcomes of applying behavioral insight in public policy research.\u0000\u0000\u0000Design/methodology/approach\u0000The authors conducted a systematic literature review to answer three research questions. The authors identified 387 primary studies, dated from January 2000 to April 2021 and coded them through a thematic analysis. Related studies were obtained through searching in Emerald, ScienceDirect, Sage, Springer, Wiley and Routledge.\u0000\u0000\u0000Findings\u0000The results identified eight themes for origins, 16 themes for mechanisms/techniques and 13 outcome-related themes. Through the thematic analysis, the major mechanisms of behavioral approach were found to be social marketing, information provision, social norms, incentives, affect, regulation design, framing, salience, defaults, simplification, networking, environment design, scheduled announcements, commitments, attitude-preference-behavior manifestation and combining behavioral and nonbehavioral mechanisms.\u0000\u0000\u0000Practical implications\u0000The findings of this review help policymakers to design or redesign policy elements.\u0000\u0000\u0000Originality/value\u0000This review provides the first systematic exploration of the existing literature on behavioral public policy.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43190300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Monda, Rosangela Feola, R. Parente, Massimiliano Vesci, A. Botti
Purpose The paper aims to define a model for rural development, able to stimulate collaborations between actors involved in the agrifood chain and based on digital technologies as enabling factors for such collaborations. Design/methodology/approach An exploratory research, based on a qualitative approach, is conducted, using both constructivist grounded theory and Gioia methodology. Data were collected through semi-structured interviews and roundtables administered to Italian key players. Findings The authors identify five actions (definition of territorial identity, involvement of internal and external supply chain actors, definition of quality standards, cooperation intra and infra supply chains, communication through technology) for collaboration in the development of rural areas that policymakers should encourage and actors in the supply chains must implement. The paper also entails both theoretical and practical implications. From the theoretical point of view, this study contributes to the literature on the relationship between agrifood, local development and the role of technologies. From the managerial point of view, this paper provides insights for policymakers to define strategies and actions aimed at developing collaborations between actors involved in the agrifood chain and leveraging digital technologies to support rural development. Originality/value The paper proposes a framework for the collaboration of the actors of the agrifood sector and related food tourism that could be the basis for the development of a digital platform able to connect all the subjects involved in rural development.
{"title":"Rural development and digital technologies: a collaborative framework for policy-making","authors":"A. Monda, Rosangela Feola, R. Parente, Massimiliano Vesci, A. Botti","doi":"10.1108/tg-12-2022-0162","DOIUrl":"https://doi.org/10.1108/tg-12-2022-0162","url":null,"abstract":"\u0000Purpose\u0000The paper aims to define a model for rural development, able to stimulate collaborations between actors involved in the agrifood chain and based on digital technologies as enabling factors for such collaborations.\u0000\u0000\u0000Design/methodology/approach\u0000An exploratory research, based on a qualitative approach, is conducted, using both constructivist grounded theory and Gioia methodology. Data were collected through semi-structured interviews and roundtables administered to Italian key players.\u0000\u0000\u0000Findings\u0000The authors identify five actions (definition of territorial identity, involvement of internal and external supply chain actors, definition of quality standards, cooperation intra and infra supply chains, communication through technology) for collaboration in the development of rural areas that policymakers should encourage and actors in the supply chains must implement. The paper also entails both theoretical and practical implications. From the theoretical point of view, this study contributes to the literature on the relationship between agrifood, local development and the role of technologies. From the managerial point of view, this paper provides insights for policymakers to define strategies and actions aimed at developing collaborations between actors involved in the agrifood chain and leveraging digital technologies to support rural development.\u0000\u0000\u0000Originality/value\u0000The paper proposes a framework for the collaboration of the actors of the agrifood sector and related food tourism that could be the basis for the development of a digital platform able to connect all the subjects involved in rural development.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48704231","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Muhammad Hafiz Hariz Zubir, Muhammad Safuan Abdul Latip
Purpose This paper aims to examine how information and communication technology (ICT) coordination, information reliability, social pressure, perceived usefulness and perceived ease of use affect citizens’ intentions to use e-government services. Design/methodology/approach The study is a quantitative type of study conducted through a causal study design. Noncontrived and cross-sectional methods were used, targeting Malaysian citizens who were 18 years of age or older. Due to an inaccessible sample frame, convenience sampling was used. After cleaning and removing necessary outliers, the final data set used for hypothesis testing consisted of 323 responses, which is considered sufficient as the study required a minimum sample size of 220. Findings A study has found that social pressure, perceived ease of use and perceived usefulness positively affect people’s intention to use e-government services. The impact of social pressure is influenced by perceived usefulness and ease of use, suggesting that government agencies can encourage usage by improving perceived usefulness and leveraging social pressure. The study emphasizes the significance of perceived usefulness and social pressure in promoting adoption. To enhance the user experience, agencies can use targeted marketing, improve service quality, collaborate with communities and develop mobile applications. Originality/value The study underscores the importance of examining the relationship between perceived usefulness, ease of use and the popularity of e-government services while emphasizing the need to comprehend the impact of ICT coordination, information reliability and social pressure on the adoption of e-government applications in developing countries.
{"title":"Factors affecting citizens’ intention to use e-government services: assessing the mediating effect of perceived usefulness and ease of use","authors":"Muhammad Hafiz Hariz Zubir, Muhammad Safuan Abdul Latip","doi":"10.1108/tg-04-2023-0040","DOIUrl":"https://doi.org/10.1108/tg-04-2023-0040","url":null,"abstract":"\u0000Purpose\u0000This paper aims to examine how information and communication technology (ICT) coordination, information reliability, social pressure, perceived usefulness and perceived ease of use affect citizens’ intentions to use e-government services.\u0000\u0000\u0000Design/methodology/approach\u0000The study is a quantitative type of study conducted through a causal study design. Noncontrived and cross-sectional methods were used, targeting Malaysian citizens who were 18 years of age or older. Due to an inaccessible sample frame, convenience sampling was used. After cleaning and removing necessary outliers, the final data set used for hypothesis testing consisted of 323 responses, which is considered sufficient as the study required a minimum sample size of 220.\u0000\u0000\u0000Findings\u0000A study has found that social pressure, perceived ease of use and perceived usefulness positively affect people’s intention to use e-government services. The impact of social pressure is influenced by perceived usefulness and ease of use, suggesting that government agencies can encourage usage by improving perceived usefulness and leveraging social pressure. The study emphasizes the significance of perceived usefulness and social pressure in promoting adoption. To enhance the user experience, agencies can use targeted marketing, improve service quality, collaborate with communities and develop mobile applications.\u0000\u0000\u0000Originality/value\u0000The study underscores the importance of examining the relationship between perceived usefulness, ease of use and the popularity of e-government services while emphasizing the need to comprehend the impact of ICT coordination, information reliability and social pressure on the adoption of e-government applications in developing countries.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45661388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose While the COVID-19 pandemic wreaked havoc across the globe in 2020 and early 2021, Vietnam made some achievements in containing this virus. This study aims to focus on how government response could influence public compliance in Vietnam in 2020 (the first pandemic year). Design/methodology/approach The authors used data gathered from individuals residing in Vietnam during the COVID-19 social distancing in April 2020. An online survey was used to collect the data. To conduct the empirical analysis, we used a structural equation model (SEM). The data were analyzed using SPSS 25 and AMOS 24. Findings Government response was positively associated with public compliance through the mediating roles of trust in government and support for government. Practical implications This research provides implications for crisis management in developing countries during a public health crisis, especially when or where vaccines are unavailable. Originality/value This research is among the first attempts that examine how government response enhances citizen compliance directly and indirectly through the mediating roles of citizen trust in government and citizen support for government.
{"title":"Government response and compliance behaviours: evidence from COVID-19 pandemic","authors":"Le Thanh Tung, Pham Tien Thanh","doi":"10.1108/tg-06-2023-0075","DOIUrl":"https://doi.org/10.1108/tg-06-2023-0075","url":null,"abstract":"\u0000Purpose\u0000While the COVID-19 pandemic wreaked havoc across the globe in 2020 and early 2021, Vietnam made some achievements in containing this virus. This study aims to focus on how government response could influence public compliance in Vietnam in 2020 (the first pandemic year).\u0000\u0000\u0000Design/methodology/approach\u0000The authors used data gathered from individuals residing in Vietnam during the COVID-19 social distancing in April 2020. An online survey was used to collect the data. To conduct the empirical analysis, we used a structural equation model (SEM). The data were analyzed using SPSS 25 and AMOS 24.\u0000\u0000\u0000Findings\u0000Government response was positively associated with public compliance through the mediating roles of trust in government and support for government.\u0000\u0000\u0000Practical implications\u0000This research provides implications for crisis management in developing countries during a public health crisis, especially when or where vaccines are unavailable.\u0000\u0000\u0000Originality/value\u0000This research is among the first attempts that examine how government response enhances citizen compliance directly and indirectly through the mediating roles of citizen trust in government and citizen support for government.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44945297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Muhammad Younus, Achmad Nurmandi, Suswanta Suswanta, Wahdania Suardi
Purpose The purpose of this paper is to focus on explaining the concept of a smart citizen and in what way it is related to and dependent on smart government. Design/methodology/approach To study this specific use case, researchers use “Qualitative Research.” For the review of the literature, the authors used an indirect citation. Additionally, VOSviewer software was used to evaluate the research data for this paper. Findings As researchers, the authors will explain how smart governments lay the foundation for transforming an ordinary citizen into a smart citizen. Also, they will be highlighting the significance and importance of citizens becoming smart in the future and how it will give an edge to any country over others in terms of development and growth. Originality/value After it, the authors will be sharing the essential qualities that are joined together to make a smart citizen and able to distinguish between a common citizen and smart citizen. Finally, creating an understanding of it, the emphasis will be on the facilities and services smart citizens will get under a smart government, which will eventually increase the smartness of the citizens.
{"title":"Conceptualizing smart citizen: relationships and reciprocity with smart government","authors":"Muhammad Younus, Achmad Nurmandi, Suswanta Suswanta, Wahdania Suardi","doi":"10.1108/tg-02-2023-0016","DOIUrl":"https://doi.org/10.1108/tg-02-2023-0016","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to focus on explaining the concept of a smart citizen and in what way it is related to and dependent on smart government.\u0000\u0000\u0000Design/methodology/approach\u0000To study this specific use case, researchers use “Qualitative Research.” For the review of the literature, the authors used an indirect citation. Additionally, VOSviewer software was used to evaluate the research data for this paper.\u0000\u0000\u0000Findings\u0000As researchers, the authors will explain how smart governments lay the foundation for transforming an ordinary citizen into a smart citizen. Also, they will be highlighting the significance and importance of citizens becoming smart in the future and how it will give an edge to any country over others in terms of development and growth.\u0000\u0000\u0000Originality/value\u0000After it, the authors will be sharing the essential qualities that are joined together to make a smart citizen and able to distinguish between a common citizen and smart citizen. Finally, creating an understanding of it, the emphasis will be on the facilities and services smart citizens will get under a smart government, which will eventually increase the smartness of the citizens.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44765182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose This paper aims to develop a model that supports public organisations in making informed strategic decisions as to which public services are most suitable to be improved through co-creation. Thus, it first identifies the features that make public services (un)suitable for co-creation and then applies this knowledge to develop a multi-criteria decision support model for the assessment of their co-creation readiness. Design/methodology/approach The decision support model is the result of design science research. While its structure is determined by a qualitative multi-criteria decision analysis, its substance builds on a content analysis of Web of Science papers and over a dozen empirical case studies. Findings The model is comprised of 13 criteria clustered into two groups: service readiness criteria from the perspective of service users and service readiness criteria from the perspective of a public organisation. Research limitations/implications The model attributes rely on a limited number of empirical cases and references from the literature review. The model was tested by only one public organisation on four of its services. Originality/value The paper shifts the research focus from organisational properties and capacity, as the key co-creation drivers and barriers, to features of public services as additional factors that affect the prospect of co-creation. Thus, it makes a pioneering step towards the conceptualisation of the idea of “service readiness for co-creation” and the development of a practical instrument that supports co-creation in the public sector.
本文旨在开发一个模型，支持公共组织做出明智的战略决策，以确定哪些公共服务最适合通过共同创造来改进。因此，它首先确定使公共服务(不)适合共同创造的特征，然后应用这些知识开发一个多标准决策支持模型，以评估它们的共同创造准备情况。决策支持模型是设计科学研究的结果。虽然它的结构是由定性的多标准决策分析决定的，但它的实质是建立在对Web of Science论文的内容分析和十几个实证案例研究的基础上的。该模型由13个标准组成，分为两组:从服务用户的角度来看的服务准备标准和从公共组织的角度来看的服务准备标准。研究局限性/启示模型属性依赖于有限数量的经验案例和文献综述中的参考文献。该模型仅在一家公共机构的四项服务上进行了测试。本文将研究重点从作为共同创造驱动力和障碍的组织属性和能力转移到作为影响共同创造前景的附加因素的公共服务特征。因此，它在概念化“共同创造的服务准备”概念和开发支持公共部门共同创造的实用工具方面迈出了开创性的一步。
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