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Adaptive Co-Management for Regional Tourism Governance Under the COVID-19 Pandemic in the Greater Bay Area, China 新冠肺炎疫情下大湾区区域旅游治理的适应性协同管理
Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-10-08 DOI: 10.1080/19388160.2023.2266556
Penny Yim King Wan, Jie Li, Virginia Meng-Chan Lau, Xiangping Li
ABSTRACTThis study examined the process of adaptive co-management (ACM) among actors and institutions in the Greater Bay Area (GBA) in China to rejuvenate the region’s tourism recovery from the COVID-19 pandemic. Qualitative in-depth interviews were conducted with 19 key informants from various government departments within the region. Results demonstrated how actors and flexible institutions at multiple geographical scales and levels had joined efforts to cope with the various phases of uncertainty through a learning-by-doing process. Several essential factors leading to the success of the learning process within the region, its positive outcomes, and barriers encountered. This study contributed to understanding how the region, through ACM, was able to balance the pandemic control measures and restoration of its tourism industry during the crisis. Practical suggestions were also offered.摘要本研究探讨了中国大湾区 (GBA) 的各参与者和机构如何通过适应性协同管理(ACM)使其旅游业从新冠疫情大流行中复苏。研究对大湾区各政府部门的 19 位关键信息提供者进行了定性深度访谈。结果阐明了不同地理范围和级别的参与者和机构是如何通过边做边学的过程联手应对不同阶段的疫情带来不确定性。研究还阐述了导致该地区学习过程成功的重要因素、其正面成果以及学习过程中存在的障碍。本研究有助于理解大湾区如何通过 适应性协同管理平衡其疫情控制措施和在危机中恢复旅游业的努力。同时,研究也提供了一些实用的建议KEYWORDS: Adaptive co-managementCOVID-19 pandemicuncertaintiesregional and cross-border collaborationsGreater Bay areaChina关键词: 适应性协同管理新冠疫情不确定性区域和跨境合作大湾区中国 Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThe research is an institutional research collaboration between Macao Institute for Tourism Studies (IFTM) and Sun-Yat-Sen University, and is funded by IFTM under proposal 236/DP/2020 and supported by the IFTM Tourism Research Centre (ITRC).Notes on contributorsPenny Yim King WanPenny Yim King Wan is Professor in School of Tourism Management at the Macao Institute for Tourism Studies, Macao SAR, China. Her research interests include tourism governance and policy, tourism planning, accessible tourism, and integrated resort management (E-mail: pennywan@iftm.edu.mo).Jie LiJie Li is Associate Professor in School of Tourism Management at Sun Yat-Sen University, China. Her research interests include tourism development, health, and risk (E-mail: lijie269@mail.sysu.edu.cn).Virginia Meng-Chan LauVirginia Meng-Chan Lau is Assistant Professor in School of Tourism Management at the Macao Institute for Tourism Studies, Macao SAR, China. Her research interests include organizational behavior, branding, and tourism development (E-mail: virginia@iftm.edu.mo).Xiangping LiXiangping Li is Assistant Professor in School of Tourism Management at Macao Institute for Tourism Studies, Macao SAR, China. Her research interests include sustainable tourism development, tourist behavior, tourist experiences and destination marketing (E-mail: xiangping@iftm.edu.mo).
摘要本研究探讨了中国大湾区(GBA)行为者和机构之间的适应性共同管理(ACM)过程,以振兴该地区的旅游复苏。我们与来自区内不同政府部门的19名主要线人进行了定性深入访谈。结果表明,多个地理范围和各级的行为者和灵活机构如何通过边做边学的过程共同努力,应对不确定性的各个阶段。导致该区域内学习过程成功的几个基本因素、其积极成果和遇到的障碍。这项研究有助于了解该区域如何通过非洲共同体在危机期间平衡流行病控制措施和恢复旅游业。还提出了切实可行的建议。摘要本研究探讨了中国大湾区(GBA)的各参与者和机构如何通过适应性协同管理(ACM)使其旅游业从新冠疫情大流行中复苏。研究对大湾区各政府部门的 19 位关键信息提供者进行了定性深度访谈。结果阐明了不同地理范围和级别的参与者和机构是如何通过边做边学的过程联手应对不同阶段的疫情带来不确定性。研究还阐述了导致该地区学习过程成功的重要因素、其正面成果以及学习过程中存在的障碍。本研究有助于理解大湾区如何通过 适应性协同管理平衡其疫情控制措施和在危机中恢复旅游业的努力。关键词:适应性共同管理covid -19大流行不确定性区域和跨境合作大湾区中国披露声明作者未报告潜在的利益冲突。本研究由澳门旅游研究院与中山大学合作进行,由澳门旅游研究院根据236/DP/2020提案资助,并由澳门旅游研究院旅游研究中心支持。作者简介婉婉莹,中国澳门特别行政区澳门旅游学院旅游管理学院教授。主要研究方向为旅游治理与政策、旅游规划、无障碍旅游、综合度假区管理(E-mail: pennywan@iftm.edu.mo)。李洁,中山大学旅游管理学院副教授。她的研究方向为旅游发展、健康与风险(E-mail: lijie269@mail.sysu.edu.cn)。刘孟婵,中国澳门特别行政区澳门旅游研究院旅游管理学院助理教授。主要研究方向为组织行为学、品牌与旅游发展(E-mail: virginia@iftm.edu.mo)。李向平,中国澳门特别行政区澳门旅游学院旅游管理学院助理教授。主要研究方向为旅游可持续发展、旅游行为、旅游体验与目的地营销(E-mail: xiangping@iftm.edu.mo)。
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引用次数: 0
Anger and Contempt Toward Tourist Scams: Relationships with Perceived Deception and Negative Word of Mouth 对旅游诈骗的愤怒和蔑视:与感知欺骗和负面口碑的关系
Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-16 DOI: 10.1080/19388160.2023.2257870
Fangxuan (Sam) Li, Jianan Ma
ABSTRACTTourist scams as a common negative contextual event encountered by tourists have been largely overlooked. This study seeks to create a framework for comprehending the association between perceived deception caused by tourist scams, negative emotional experiences, and unfavorable word of mouth (WOM) based on the cognitive-affective-conative (CAC) model. Drawing on data collected from 414 tourists who had been the victims of tourist scams, this research found that perceived deception caused by tourist scams influences tourists’ negative WOM through tourists’ anger and contempt. Apart from the theoretical contribution, this research also discusses the practical implications for managing tourist scams in the final section.摘要旅游欺诈作为游客在旅游中经常遇到的负面事件被现有的文献很大程度上忽视了。本研究旨在根据认知-情感-行为模型构建一个能够全面理解感知欺骗、负面情感体验和负面口碑的研究框架。这项研究调研了414名曾经经历过旅游欺诈的受害者。研究发现,由旅游欺诈引起的感知欺骗能够通过引起游客的愤怒和鄙视,进而影响游客的负面口碑。除了理论上的贡献外,本研究还在最后一部分探讨了如何管理旅游欺诈的实践建议。KEYWORDS: Cognitive-affective-conative modeltourist scamsangercontemptperceived deceptionnegative word of mouth关键词: 认知-情感-行为模型旅游欺诈愤怒鄙视感知欺骗 Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThe work was supported by the Hainan Provincial Natural Science Foundation of China [623RC444].Notes on contributorsFangxuan (Sam) LiFangxuan (Sam) Li is Professor in School of Tourism at Hainan University, Haikou, China. His research interests include tourism marketing, tourist behavior, and tourist psychology (E-mail: lifangxuan12345@126.com).Jianan MaJianan Ma is a Ph.D. candidate in School of Tourism at Hainan University, Haikou, China. Her research interests include tourism marketing, tourist behavior, and tourist psychology (E-mail: majianan0603@163.com).
ABSTRACTTourist scams as a common negative contextual event encountered by tourists have been largely overlooked. This study seeks to create a framework for comprehending the association between perceived deception caused by tourist scams, negative emotional experiences, and unfavorable word of mouth (WOM) based on the cognitive-affective-conative (CAC) model. Drawing on data collected from 414 tourists who had been the victims of tourist scams, this research found that perceived deception caused by tourist scams influences tourists’ negative WOM through tourists’ anger and contempt. Apart from the theoretical contribution, this research also discusses the practical implications for managing tourist scams in the final section.摘要旅游欺诈作为游客在旅游中经常遇到的负面事件被现有的文献很大程度上忽视了。本研究旨在根据认知-情感-行为模型构建一个能够全面理解感知欺骗、负面情感体验和负面口碑的研究框架。这项研究调研了414名曾经经历过旅游欺诈的受害者。研究发现,由旅游欺诈引起的感知欺骗能够通过引起游客的愤怒和鄙视,进而影响游客的负面口碑。除了理论上的贡献外,本研究还在最后一部分探讨了如何管理旅游欺诈的实践建议。KEYWORDS: Cognitive-affective-conative modeltourist scamsangercontemptperceived deceptionnegative word of mouth关键词: 认知-情感-行为模型旅游欺诈愤怒鄙视感知欺骗 Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThe work was supported by the Hainan Provincial Natural Science Foundation of China [623RC444].Notes on contributorsFangxuan (Sam) LiFangxuan (Sam) Li is Professor in School of Tourism at Hainan University, Haikou, China. His research interests include tourism marketing, tourist behavior, and tourist psychology (E-mail: lifangxuan12345@126.com).Jianan MaJianan Ma is a Ph.D. candidate in School of Tourism at Hainan University, Haikou, China. Her research interests include tourism marketing, tourist behavior, and tourist psychology (E-mail: majianan0603@163.com).
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引用次数: 0
Internalizing Social Norms to Promote Pro-environmental Behavior: Chinese Tourists on Social Media 社会规范内化促进亲环境行为:中国游客在社交媒体上的行为
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-09-01 DOI: 10.1080/19388160.2022.2085835
Wei Han, Yi Wang, Shanhai Zhang, Yangyang Jiang
ABSTRACT Nowadays, Chinese tourists frequently use social media to acquire information, purchase tourism products, and share their travel-related ideas. User-generated content on social media may have a profound impact on Chinese tourists’ values, normative thoughts, and behavior. Although previous studies suggest that social normative messaging could facilitate cognitive and social learning by exerting social pressure concerning pro-environmental behavior, few studies have explored how to achieve this. This study explores how to use social media content to internalize pro-environmental social norms through a mixed-methods research, including a survey with 523 Chinese tourists and 30 in-depth interviews. The findings show that social norms have a positive relationship with both introjected norms and integrated norms. Both introjected norms and integrated norms are significant predictors of pro-environmental behavior. Social media can trigger cognitive and emotional reactions, which help internalize social normative information into moral obligation. In addition, social media is effective in internalizing social norms into personal norms only when the behavior is easy to achieve and does not require much financial cost. The research results contribute to social media marketing and sustainable tourism practices. The findings are also critical for understanding Chinese tourists, a significant emerging tourism market.
如今,中国游客频繁使用社交媒体获取信息、购买旅游产品、分享旅游相关想法。社交媒体上用户生成的内容可能对中国游客的价值观、规范性思想和行为产生深远影响。虽然以前的研究表明,社会规范性信息可以通过施加亲环境行为的社会压力来促进认知和社会学习,但很少有研究探讨如何实现这一目标。本研究通过对523名中国游客的调查和30次深度访谈,探讨了如何利用社交媒体内容来内化亲环境的社会规范。研究结果表明,社会规范与内向规范和整合规范均存在正相关关系。内向规范和整合规范都是亲环境行为的显著预测因子。社交媒体可以引发认知和情绪反应,这有助于将社会规范信息内化为道德义务。此外,只有当行为容易实现且不需要太多财务成本时,社交媒体才能有效地将社会规范内化为个人规范。研究结果有助于社会媒体营销和可持续旅游实践。这些发现对于了解中国游客这个重要的新兴旅游市场也至关重要。
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引用次数: 0
The Influence of Tourists’ Sensory Experiences of Street Food on Destination Loyalty: The Mediating Roles of Delight and Place Attachment 游客街头小吃感官体验对目的地忠诚的影响:愉悦感和地方依恋的中介作用
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-08-08 DOI: 10.1080/19388160.2023.2245963
Qianqian Su, F. Li
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引用次数: 0
Application of Communication-Persuasion Theory in Destination Marketing in the Post-Pandemic Era 传播说服理论在后大流行时代目的地营销中的应用
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-08-03 DOI: 10.1080/19388160.2023.2240487
C. Cheung, Hanqun Song
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引用次数: 0
Stop being mean! Customer incivility influencing employee incivility via employee burnout: a hospitality context 别那么刻薄!顾客不文明行为通过员工倦怠影响员工不文明行为:一个待客环境
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-05 DOI: 10.1080/19388160.2023.2232531
Yingchun Wen, L. J. Liang, Hs Chris Choi, Michael Yu
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引用次数: 0
What Determines Destination Choice of Bridal Photography Tourists? 是什么决定了婚纱摄影旅游者的目的地选择?
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-03 DOI: 10.1080/19388160.2023.2232532
Di Xu, N. Bu, Jianji Luo
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引用次数: 0
The Closer, the Better? Impact of Tourists’ Psychological Distance on Their Travel Intention in the Post-Pandemic Era 越近越好?后疫情时代游客心理距离对旅游意愿的影响
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-03 DOI: 10.1080/19388160.2023.2232537
Guanming Wu, Siqi Guan, Yu-Hua Xu, Chen Chau Chu, Zimu Zhu
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引用次数: 0
The Influence of Materialism and Environmental Concern on Travel Motivations and Environmentally Responsible Behavioral Intention 物质主义和环境关注对旅游动机和环境负责行为意愿的影响
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-03 DOI: 10.1080/19388160.2023.2232530
W. Kong, T. Chang
{"title":"The Influence of Materialism and Environmental Concern on Travel Motivations and Environmentally Responsible Behavioral Intention","authors":"W. Kong, T. Chang","doi":"10.1080/19388160.2023.2232530","DOIUrl":"https://doi.org/10.1080/19388160.2023.2232530","url":null,"abstract":"","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"24 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2023-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73073532","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Understanding the embeddedness and CSR of small in-migration tourism entrepreneurs: The moderating role of the duration of residence 移民旅游小企业家的嵌入性与企业社会责任:居住时间的调节作用
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-07-02 DOI: 10.1080/19388160.2023.2229001
Qingfang Zhang, Honggang Xu, Yaoqi Li, Tong Wen
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引用次数: 0
期刊
Journal of China Tourism Research
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