Pub Date : 2023-05-24DOI: 10.1080/19388160.2023.2213454
Jie Wu, Tong Yang
Many studies have analyzed the asymmetric relationship between hotel service quality attributes and satisfaction, and tried to find consumers' satisfiers and dissatisfiers, aiming at enhancing satisfaction more efficiently. However, the impact of COVID-19 has led to changes in consumers' expectations for hotel services, and the above findings might face invalidation. To date, we are still unknown whether consumers' satisfiers/dissatisfiers changed. This study fills this research gap by mining online reviews of five-star hotels from Shanghai and Beijing before and during the pandemic. The results found that the asymmetric categories of Sleep quality and Internet/Wi-Fi attributes have changed. Specifically, Sleep quality and Internet/Wi-Fi became dissatisfiers from hybrids, indicating that hoteliers only need to maintain their normal performance, and do not invest too many resources because they bring no satisfaction;attributes like Room, decoration, etc. remain hybrids. Additionally, we performed opinion extraction for the dissatisfier attributes to further understand what causes consumer dissatisfaction. The results contribute to the literature by shedding light on the pandemic's impacts on the asymmetric effects of service quality attributes. The cause analysis can help hoteliers develop specific measures to mitigate the adverse effects of COVID-19.
{"title":"Has COVID-19 Changed Consumers’ Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Beijing","authors":"Jie Wu, Tong Yang","doi":"10.1080/19388160.2023.2213454","DOIUrl":"https://doi.org/10.1080/19388160.2023.2213454","url":null,"abstract":"Many studies have analyzed the asymmetric relationship between hotel service quality attributes and satisfaction, and tried to find consumers' satisfiers and dissatisfiers, aiming at enhancing satisfaction more efficiently. However, the impact of COVID-19 has led to changes in consumers' expectations for hotel services, and the above findings might face invalidation. To date, we are still unknown whether consumers' satisfiers/dissatisfiers changed. This study fills this research gap by mining online reviews of five-star hotels from Shanghai and Beijing before and during the pandemic. The results found that the asymmetric categories of Sleep quality and Internet/Wi-Fi attributes have changed. Specifically, Sleep quality and Internet/Wi-Fi became dissatisfiers from hybrids, indicating that hoteliers only need to maintain their normal performance, and do not invest too many resources because they bring no satisfaction;attributes like Room, decoration, etc. remain hybrids. Additionally, we performed opinion extraction for the dissatisfier attributes to further understand what causes consumer dissatisfaction. The results contribute to the literature by shedding light on the pandemic's impacts on the asymmetric effects of service quality attributes. The cause analysis can help hoteliers develop specific measures to mitigate the adverse effects of COVID-19.","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"5 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2023-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82246838","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-21DOI: 10.1080/19388160.2023.2214382
K. Hung, Lianping Ren, Yongli Zhang
{"title":"Can Personality Influence People’s Intention to Cruise? The Role of Personality in Chinese Propensity for Cruising","authors":"K. Hung, Lianping Ren, Yongli Zhang","doi":"10.1080/19388160.2023.2214382","DOIUrl":"https://doi.org/10.1080/19388160.2023.2214382","url":null,"abstract":"","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"32 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2023-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73830908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-15DOI: 10.1080/19388160.2023.2213906
Kang-Lin Peng, Chih-Hung Wu, Chin-Yi Fang, W. Au
This study aims to investigate how consumer's use of online food delivery (OFD) services is driven by its self-protective nature. Drawing on protection motivation theory, the unified theory of use and acceptance of technology, and diffusion of innovation theory, an integrated model was tested with 1,000 empirical data points to explain consumers' OFD use during the pandemic. Results confirmed the self-protective nature of OFD use by uncovering a significant positive effect of fear of COVID-19 on consumers' OFD ordering frequency. Perceived vulnerability contributed more strongly to an individual's fear of COVID-19 than perceived severity in dining activities. These findings theoretically expand the current understanding of OFD services and provide practical implications for OFD platforms, restaurateurs, and governments.
{"title":"Self-Protective Dining Behavior: An Investigation on Consumer’s Use of Online Food Delivery Service","authors":"Kang-Lin Peng, Chih-Hung Wu, Chin-Yi Fang, W. Au","doi":"10.1080/19388160.2023.2213906","DOIUrl":"https://doi.org/10.1080/19388160.2023.2213906","url":null,"abstract":"This study aims to investigate how consumer's use of online food delivery (OFD) services is driven by its self-protective nature. Drawing on protection motivation theory, the unified theory of use and acceptance of technology, and diffusion of innovation theory, an integrated model was tested with 1,000 empirical data points to explain consumers' OFD use during the pandemic. Results confirmed the self-protective nature of OFD use by uncovering a significant positive effect of fear of COVID-19 on consumers' OFD ordering frequency. Perceived vulnerability contributed more strongly to an individual's fear of COVID-19 than perceived severity in dining activities. These findings theoretically expand the current understanding of OFD services and provide practical implications for OFD platforms, restaurateurs, and governments.","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"233 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2023-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79035072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-26DOI: 10.1080/19388160.2023.2202885
Xiumei Xu, Lue Li, Fei Zhang
{"title":"Configurations of Market-Oriented Tourism Ecological Compensation: A csQCA Approach","authors":"Xiumei Xu, Lue Li, Fei Zhang","doi":"10.1080/19388160.2023.2202885","DOIUrl":"https://doi.org/10.1080/19388160.2023.2202885","url":null,"abstract":"","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"10 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2023-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85490909","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-03DOI: 10.1080/19388160.2022.2085220
Joey Pek U Sou
ABSTRACT This study used a panel cointegration approach to investigate the effect of retail infrastructure/facilities on tourism demand in the casino gaming destination, Macao, from 23 provinces (and municipalities) of mainland China. Numbers of retail outlets in general and retail establishments in integrated resorts (IRs) are used as proxies for retail infrastructure/facilities. Dynamic Ordinary Least Square (DOLS) estimations reveal that a positive long-run relationship exists between tourism demand and retail from both dimensions. Heterogeneous results on the individual province estimates suggest visitors from the emerging central and western regions of China respond more strongly to retail facilities than the more saturated southern and eastern regions. The bidirectional causality between retail infrastructure and tourism demand also validates a positive cycle in the long-term growth of the destination. The results suggest that casino gaming destinations should seek to diversify entertainment and capitalize on the competitive advantage of their non-gaming facilities to sustain long-term development.
{"title":"A Dynamic Analysis of Retail Infrastructure and Tourism Demand: Evidence from a Casino Destination","authors":"Joey Pek U Sou","doi":"10.1080/19388160.2022.2085220","DOIUrl":"https://doi.org/10.1080/19388160.2022.2085220","url":null,"abstract":"ABSTRACT This study used a panel cointegration approach to investigate the effect of retail infrastructure/facilities on tourism demand in the casino gaming destination, Macao, from 23 provinces (and municipalities) of mainland China. Numbers of retail outlets in general and retail establishments in integrated resorts (IRs) are used as proxies for retail infrastructure/facilities. Dynamic Ordinary Least Square (DOLS) estimations reveal that a positive long-run relationship exists between tourism demand and retail from both dimensions. Heterogeneous results on the individual province estimates suggest visitors from the emerging central and western regions of China respond more strongly to retail facilities than the more saturated southern and eastern regions. The bidirectional causality between retail infrastructure and tourism demand also validates a positive cycle in the long-term growth of the destination. The results suggest that casino gaming destinations should seek to diversify entertainment and capitalize on the competitive advantage of their non-gaming facilities to sustain long-term development.","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"51 1","pages":"359 - 377"},"PeriodicalIF":1.9,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80956795","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-27DOI: 10.1080/19388160.2023.2192536
Jieqi Guan, Yui-yip Lau, C. Lam, Zhimei Lei
{"title":"The Influence of the Hong Kong-Zhuhai-Macao Bridge on Visitors Motivation and Willingness to Use Land Transport","authors":"Jieqi Guan, Yui-yip Lau, C. Lam, Zhimei Lei","doi":"10.1080/19388160.2023.2192536","DOIUrl":"https://doi.org/10.1080/19388160.2023.2192536","url":null,"abstract":"","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"23 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2023-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82163321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-27DOI: 10.1080/19388160.2023.2194698
Zhihui (Linda) Li, Y. Gao
{"title":"Better Wealth, Better Health: Wellness Hotel Attributes and Consumer Preferences in China","authors":"Zhihui (Linda) Li, Y. Gao","doi":"10.1080/19388160.2023.2194698","DOIUrl":"https://doi.org/10.1080/19388160.2023.2194698","url":null,"abstract":"","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"178 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2023-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90370974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-21DOI: 10.1080/19388160.2023.2189196
Yeongbae Choe, Jaeseok Lee, Suh-hee Choi, S. Hahn
{"title":"Destination identity and image of Macao: Construal, projection, and perception","authors":"Yeongbae Choe, Jaeseok Lee, Suh-hee Choi, S. Hahn","doi":"10.1080/19388160.2023.2189196","DOIUrl":"https://doi.org/10.1080/19388160.2023.2189196","url":null,"abstract":"","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"1 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2023-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88715596","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-21DOI: 10.1080/19388160.2023.2193434
Susu Zhang, Yin-Hsi Lo, Hu Yu
{"title":"Film-Induced Tourism and Heritage Conservation: A Serial Multiple Mediator Model","authors":"Susu Zhang, Yin-Hsi Lo, Hu Yu","doi":"10.1080/19388160.2023.2193434","DOIUrl":"https://doi.org/10.1080/19388160.2023.2193434","url":null,"abstract":"","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"27 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2023-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81166913","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-13DOI: 10.1080/19388160.2023.2190187
Ximan Zong, Aya Fukushige
{"title":"Motivation, Opportunity, and Ability of Chinese Tourists to Stay at Green Hotels in Thailand","authors":"Ximan Zong, Aya Fukushige","doi":"10.1080/19388160.2023.2190187","DOIUrl":"https://doi.org/10.1080/19388160.2023.2190187","url":null,"abstract":"","PeriodicalId":51764,"journal":{"name":"Journal of China Tourism Research","volume":"112 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2023-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79625046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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