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Making Sense of Fengshui and Customers’ Experiences of Hotel Room Stays: A Vignette-Induced Interview Approach 了解风水与顾客入住酒店的体验:一个小插图诱发的访谈方法
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-01-25 DOI: 10.1080/19388160.2022.2164820
J. Wu, N. Chen, Christine Y. H. Zeng, M. Schuckert
ABSTRACT Despite the well-documented cultural importance of fengshui, little research has been carried out to provide a theoretically complex view of its impacts on customers’ experiences of hotel stays. This study explores customers’ perceptions of hotel rooms’ fengshui and seeks to make sense of links between the environment, fengshui beliefs and hotel-staying experiences. Under a qualitative paradigm, a vignette-induced interview approach was employed to deconstruct beliefs in fengshui and their influence on customers’ perceptions of hotel rooms. The findings reveal that customers’ beliefs in fengshui explicitly or implicitly affect their perceptions of environmental stimuli, evaluations of hotel rooms, and behavioral intentions. Moreover, hotel guests focus more on prevention than promotion when staying in hotel rooms, especially those with strong beliefs in fengshui. Based on the findings, a conceptual framework is developed by integrating the perceptional process model and the regulatory focus theory, which may usefully inform future quantitative research.
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引用次数: 0
Development Under Belt and Road Initiative: Gains for Tourism Industry in Participant Countries “一带一路”倡议下的发展:参与国旅游业的收益
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-01-24 DOI: 10.1080/19388160.2023.2167895
Tooba Ahmad, S. Ullah
ABSTRACT BRI is a mega-development project covering 140 countries in three continents; Asia, Africa, and Europe. The political and economic dimensions of BRI have been studied in several studies in the literature, but the effect on tourism has been less explored. Tourism development has been linked with sustainable development goals due to its substantial economic potential. A panel dataset of 151 countries from 2000–2019 is used to analyze the effect of participation in BRI on the tourism industry. The PSM-DID model is used after testing the validity through the event-study approach. The robustness of the estimates was tested through counterfactual evidence and a placebo test. The findings show that participation in BRI has increased the number of inbound tourists by 18.4% and tourism revenues by 7%. BRI proved relatively more beneficial for the tourism industry of South Asian, Western Asian, and Middle Eastern countries. The regional difference can be attributed to tourist attraction spots, entry regulations for foreigners, the service quality of the tourism industry, and support facilities offered to tourists. The cooperation among the countries should be increased to facilitate tourists. Tourism companies can use these findings to improve their selection of target markets and future development plans.
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引用次数: 0
From Darkest to Finest Hour: Recovery Strategies and Organizational Resilience in China’s Hotel Industry During the COVID-19 Pandemic 从最黑暗到最美好的时刻:2019冠状病毒病大流行期间中国酒店业的恢复策略和组织弹性
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-01-02 DOI: 10.1080/19388160.2022.2164100
Huimin Gu, Bin Li, C. Ryan, Yue Tang, Xu Yang
ABSTRACT In 2020, the COVID-19 pandemic adversely affected the global tourism industry and continues to impact the Chinese hotel sector today. Using a multiple cases study method, we analyzed the response strategies of four Chinese hotel groups – Jinling, Jinjiang, New Century Hotels & Resorts, and Huazhu Group Ltd.—across four successive periods: (1) outbreak; (2) first recovery; (3) struggle; and (4) a predicted finest moment. We identified four internal recovery strategies: (a) rapid response, (b) recovery exploration, (c) optimization and upgrading, and (d) rejuvenation. Hotel groups’ resilience proceeded through all four stages include (re)activation, consolidation, extension, and ecosystem. Each stage demonstrated the companies’ movement from reliance on internal resources to interdependence across the supply chain with on the help of digital services such as contactless check-in, robot delivery and cloud-based PMS. We additionally identified a close link between stakeholders including online travel agencies, government and hotel chains. The analysis in the present study is premised on resource utilization, product and service development, organizational management and operation, leadership, digitalization, and social responsibility. Suggestions to cope with a long-duration crisis like COVID-19 are also provided.
2020年,COVID-19大流行对全球旅游业产生了不利影响,并继续影响着今天的中国酒店业。本文采用多案例研究方法,分析了金陵、锦江、开元酒店及度假村、华住四家中国酒店集团在四个连续时期的应对策略:(1)疫情爆发期;(2)首次回收;(3)斗争;(4)预测的最佳时刻。我们确定了四种内部恢复策略:(a)快速响应,(b)恢复勘探,(c)优化和升级,以及(d)振兴。酒店集团的弹性经历了(再)激活、整合、扩展和生态系统四个阶段。每个阶段都表明,在非接触式签到、机器人送货和基于云的PMS等数字服务的帮助下,这些公司从依赖内部资源转变为在整个供应链上相互依赖。我们还发现了包括在线旅行社、政府和连锁酒店在内的利益相关者之间的密切联系。本研究的分析以资源利用、产品和服务开发、组织管理和运营、领导力、数字化和社会责任为前提。此外,还提出了应对新冠肺炎等长期危机的建议。
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引用次数: 0
COVID-19, Tourism, and China: Seeking Certainties in Uncertain Times 2019冠状病毒病、旅游业与中国:在不确定时期寻求确定性
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-01-02 DOI: 10.1080/19388160.2023.2174644
S. Huang, J. Bao, Xingye Jin, Jie Wang
The COVID-19 pandemic has been going on for over 3 years. There is no clear sign that different variants of coronavirus will disappear any time soon although majority of the countries in the world, including China, have removed their stringent pandemic control policies. For the time being, China has abolished its zero-COVID policy but has seen soaring cases of daily infections. The world is far from safe to travel and it is likely the virus will be co-habituating with human beings. Tourism is among the most damaged industries during the pandemic. In the past 3 years, tourism was mostly subjugated to the pandemic situations in different countries. While international tourism already experienced a complete halt due to closure of country borders, China still witnessed a sound scale of domestic tourism in 2021, when the pandemic was under effective control. Globally, in early 2022, most countries had relaxed COVID-control measures and travel restrictions, thus seeing a gradual slow recovery of tourism activities. China, instead, saw itself on a rather unique and bumpy path in its combat with the coronavirus. In April 2022, lockdowns in Shanghai, China’s largest city and one of the economic powerhouses, proved to be most disruptive to people’s life and economic activities. Starting from November 2022, with the new Omicron variants’ exceptionally high transmissibility, it became increasingly difficult to exercise strict ‘zero-COVID’ control, eventually leading to the authorities’ renouncing the policy in mid-December 2022. Not surprisingly, after the relaxation of the COVID control, infection cases were immediately on the rise. The year of 2023 seems to be full of uncertainties with regard to the COVID-19. We are yet to see how COVID-19 further evolves in China and globally. However, in the past 3 years, different industry sectors developed their coping strategies and resilience toward the pandemic and researchers also worked to explore effective industry recovery strategies and solutions (Huang & Wang, 2023). Somehow, some certainties could be sought in these uncertain times. This editorial paper thus aims to provide some observations and analysis of the influence of the COVID-19 pandemic on China tourism, discuss the trends of China tourism in the COVID new normal era, and introduce JCTR’s special issue ‘Tourism recovery under COVID-19: Experiences from China.’
新冠肺炎大流行已经持续了3年多。虽然包括中国在内的世界上大多数国家已经取消了严格的大流行控制政策,但没有明显的迹象表明不同的冠状病毒变体会很快消失。虽然中国暂时取消了零冠政策,但每天的感染人数却在急剧增加。世界上的旅行还很不安全,病毒很可能会与人类共存。旅游业是疫情期间受损最严重的行业之一。在过去的3年里,旅游业大多受到不同国家疫情的影响。在国际旅游因边境封锁而全面停运的情况下,疫情得到有效控制的2021年,中国国内旅游规模依然良好。从全球来看,2022年初,大多数国家放松了疫情防控措施和旅行限制,旅游活动逐步缓慢恢复。相反,中国在与冠状病毒的斗争中,看到了一条相当独特和坎坷的道路。2022年4月,中国最大城市、经济重镇之一上海的封锁对人们的生活和经济活动造成了最严重的破坏。从2022年11月开始,由于新欧米克隆病毒的高传播性,实施严格的“零冠”控制变得越来越困难,最终导致当局于2022年12月中旬放弃了该政策。毫不奇怪,在放松对新冠肺炎的控制后,感染病例立即上升。2023年似乎充满了新冠肺炎的不确定性。新冠肺炎疫情在中国和全球的进一步发展还有待观察。然而,在过去的3年里,不同的行业部门制定了应对策略和应对大流行的弹性,研究人员也在努力探索有效的行业复苏策略和解决方案(Huang & Wang, 2023)。不知何故,在这个不确定的时代,我们可以寻求一些确定性。因此,本文旨在就新冠肺炎疫情对中国旅游业的影响进行一些观察和分析,探讨新常态下中国旅游业的发展趋势,并介绍JCTR的特刊《新冠肺炎下的旅游业复苏:中国经验》。
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引用次数: 0
Mainland Chinese Expatriates as Tourism Informants of Macao 内地侨居人士为澳门旅游线人
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-25 DOI: 10.1080/19388160.2022.2158154
Yim King Penny Wan, W. Zhao, Suh-hee Choi
ABSTRACT This study explores the perceived quality and impact of tourism information exchanged between Chinese expatriates in Macao and their information recipients in mainland China. Self-administered surveys of 350 expatriates and information recipients were conducted. The results show that the information recipients perceived that the expatriates provided unique and trustable information across different tourism sectors. Especially, Chinese relied on their social networks for information exchange. Also, both groups were positive about the quality of information provided and received and the impact of information exchange. The study supports the role of expatriates as informants and shows their impacts on visitation, especially VFR travel.
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引用次数: 0
Ecotourism Development in Small Cities: Insights from Macao 小城市生态旅游发展:来自澳门的启示
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-19 DOI: 10.1080/19388160.2022.2160400
Tuan Phong Ly, Wai Peng Kong
ABSTRACT Small cities with fewer natural resources are relatively hesitant in developing ecotourism. However, ecotourism can be in any form anywhere, whenever all stakeholders involved in such businesses are ecologically, economically, and ethically responsible. This study therefore tries to identify challenges for small cities in developing ecotourism, by using the four criteria (i.e. ecotourism based in nature; learning opportunities; sustainably managed sites; and ethical and responsible activities). It also explains reasons discouraging small cities from ecotourism development based on the perspectives of involved stakeholders in nature-based tourism. Macao, with its small size, few natural resources, and the need to diversify tourism products to ease overcrowding issues in the urban touristic areas, was chosen as a case study to fill this research gap. The detailed evaluation of each criterion on ecotourism development and management presented a clear view of what has been done and not done properly in the city. This finding offers potential solutions for different public and nonpublic sectors who are attempting to embrace ecotourism.
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引用次数: 0
Wow It’s a Robot! Customer-Motivated Innovativeness, Hotel Image, and Intention to Stay at Chinese Hotels 哇,这是一个机器人!顾客驱动型创新、酒店形象与中国酒店入住意向
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-08 DOI: 10.1080/19388160.2022.2155749
I. Phang, Shuai Jiang, X. Lim
ABSTRACT Building on the Diffusion of Innovation Theory (DIT), the present study examined the influence of consumer-motivated innovativeness on the overall image of a hotel with service robots and subsequently, the intention to stay at the hotel in China. Three dimensions of consumer-motivated innovativeness, i.e., functional, hedonic, and cognitive were measured. A total of 235 valid responses were collected and analyzed using SPSS 23 and SmartPLS 3.0 software. The findings supported the significant roles of the three consumer-motivated innovativeness dimensions on overall image as well as intention to stay. Overall image was found to mediate the effects of functionally and hedonically motivated innovativeness on intention to stay, but not for the effect of cognitively motivated innovativeness. These findings are consistent with the Elaboration Likelihood Model (ELM), wherein overall image is used as a cue by individuals who are driven by functional and heuristic innovativeness, rather than those driven by cognitive innovativeness. The results contribute to a better understanding of consumer responses to the application of service robots as a marketing attraction and a management tool to improve operational efficiency.
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引用次数: 1
Effects of Destination-Language Proficiency on Tourists’ Behavioral Intentions: The Case of Young Chinese Travelers 目的地语言能力对游客行为意向的影响——以中国年轻游客为例
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-08 DOI: 10.1080/19388160.2022.2149653
Yinan Li, Raúl Hernández Martín, P. Rodríguez González
Language barriers have always been considered as constraints on tourists' intentions to visit an overseas destination. However, little research has focused on how learning the destination language could affect tourists' behavioral intentions. This study attempts to fill this gap by analyzing the moderating effect of Spanish language proficiency on young Chinese travelers' intentions to visit Spain. A quantitative research method was adopted involving data collection through a structured questionnaire survey. A total of 642 Chinese university students were used as the sample in this study. The relationships between motivation, perceived cultural distance, destination image, and future behavioral intention were examined using the Partial Least Square Structural Equation Modeling (PLS-SEM) analysis. The moderating effects of Spanish-language proficiency on these relationships were tested through MICOM and multi-group PLS-SEM analysis. The results show that Spanish-language proficiency could moderate four hypothesized relationships in the model. Hence, this study contributes to tourism literature by highlighting the role of potential tourists' destination-language proficiency on their future behavioral intentions. Additionally, practical implications are also provided for DMOs to attract more Chinese young travelers in the recovery process from COVID-19.
语言障碍一直被认为是制约游客前往海外旅游目的地的因素。然而,很少有研究关注学习目的地语言如何影响游客的行为意图。本研究试图通过分析西班牙语水平对中国年轻游客赴西班牙旅游意向的调节作用来填补这一空白。采用定量研究方法,通过结构化问卷调查收集数据。本研究以642名中国大学生为样本。采用偏最小二乘结构方程模型(PLS-SEM)分析了动机、感知文化距离、目的地形象和未来行为意向之间的关系。通过MICOM和多组PLS-SEM分析,检验了西班牙语熟练程度对这些关系的调节作用。结果显示,西班牙语熟练程度可以调节模型中的四种假设关系。因此,本研究通过强调潜在游客的目的地语言熟练程度对其未来行为意图的作用,为旅游文献做出了贡献。此外,本文还为旅游企业在新冠肺炎疫情恢复过程中吸引更多中国年轻游客提供了实践启示。
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引用次数: 1
Developing and Marketing Tourist Attractions in Ethnic Minority Destinations: Dilemmas from the supply-side in Congjiang, China 少数民族旅游地旅游景点开发与营销:从供给侧看从江的困境
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-08 DOI: 10.1080/19388160.2022.2154299
Cora Un in Wong, Lianping Ren, Suh-hee Choi
While the COVID-19 pandemic has led to the increasing popularity of rural and ethnic tourism, little research has examined what ethnic minority resources should be included as tourist attractions in their development stage. Building upon the seminal work of Leiper's tourist attraction system, this paper reveals what and how ethnic resources are selected and included in tour itineraries, in particular in rural areas where tourism development has started recently. The findings that are drawn from a field study, thematic interviews, and the analysis of government-endorsed promotional materials of Congjiang show that, apart from the intrinsic cultural value, the tour inclusion value that incorporates accessibility and the capacity of supporting facilities does not merely play the 'conditioning role' but instead becomes a prerequisite in an ethnic minority destination that is rurally situated.
新冠肺炎疫情使得乡村旅游和民族旅游越来越受欢迎,但关于少数民族资源在开发阶段应纳入哪些旅游景点的研究却很少。本文以莱珀旅游景点系统的开创性工作为基础,揭示了旅游线路中民族资源的选择和包含方式,特别是在旅游业发展最近的农村地区。通过实地调研、专题访谈和政府认可的从江旅游宣传资料分析发现,除了内在的文化价值外,可达性和配套设施的承载能力所构成的旅游包容价值,不仅起到了“调节作用”,而且成为一个地处农村的少数民族旅游目的地的先决条件。
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引用次数: 0
Chinese Restaurant in Iran: Ethic food for tourism? 伊朗的中餐馆:旅游的道德食品?
IF 1.9 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-11-29 DOI: 10.1080/19388160.2022.2149654
Hamira Zamani-Farahani, Kuan-Huei Lee
ABSTRACT This study is concerned with issues of food, ethnic cuisines, and tourism with specific reference to Chinese restaurants in a Middle Eastern country, namely Iran. This study tries to explore the environment surrounding food ethics for a particular cuisine in this country. Findings are based on interviews with managers from local Chinese restaurants. Data collected was thus supplemented by analysis of published materials and personal observations. Challenges involved in setting up and operating Chinese restaurants are identified. The research results also show that some action plans are needed for better understanding of the culture and food in China.
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引用次数: 0
期刊
Journal of China Tourism Research
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