Wind energy is the current “star” in the field of renewable energy for electrical production. Still, the power generated from available wind over time is characteristically uneven due to the unpredictable nature of their primary source of power. This only increases the problems inherent to the integration of a great number of wind technologies into power networks, making their contribution rather difficult to manage (regulating voltage and frequency, wind-station operation, etc.). The integration of wind power in the Rwandan electrical system is now an issue in order to optimize the utilization of the resource and in order to continue the high rate of installation of wind generating capacity, which is necessary in order to achieve the goals of sustainability and security of supply. This paper presents and is intended to analyse wind power penetration and integration in the country, impact and challenges that are associated with the integration of wind power into power systems and analyse barriers to wind power penetration and integration in Rwanda. These impacts include effects of wind power on the electrical system, capacity of national grid to accommodate wind power (stability of grid). In addition, the paper suggests the solutions that should be offered to improve the management of wind power generation and increase its penetration in the overall electrical energy production. Keywords: Wind power potential, Wind power penetration, Barriers to wind power penetration, National grid of Rwanda, Integration.
{"title":"Wind Power Penetration and Integration in Rwanda","authors":"Celestin Niyonzima","doi":"10.53819/81018102t4035","DOIUrl":"https://doi.org/10.53819/81018102t4035","url":null,"abstract":"Wind energy is the current “star” in the field of renewable energy for electrical production. Still, the power generated from available wind over time is characteristically uneven due to the unpredictable nature of their primary source of power. This only increases the problems inherent to the integration of a great number of wind technologies into power networks, making their contribution rather difficult to manage (regulating voltage and frequency, wind-station operation, etc.). The integration of wind power in the Rwandan electrical system is now an issue in order to optimize the utilization of the resource and in order to continue the high rate of installation of wind generating capacity, which is necessary in order to achieve the goals of sustainability and security of supply. This paper presents and is intended to analyse wind power penetration and integration in the country, impact and challenges that are associated with the integration of wind power into power systems and analyse barriers to wind power penetration and integration in Rwanda. These impacts include effects of wind power on the electrical system, capacity of national grid to accommodate wind power (stability of grid). In addition, the paper suggests the solutions that should be offered to improve the management of wind power generation and increase its penetration in the overall electrical energy production. Keywords: Wind power potential, Wind power penetration, Barriers to wind power penetration, National grid of Rwanda, Integration.","PeriodicalId":51872,"journal":{"name":"International Journal of Information and Learning Technology","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2022-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79922437","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The rapid development of websites both in terms of users and supporting technology has encouraged the emergence of many website creation service providers, one of which is BNI. Digital Library is the application of information technology as a means to store, obtain, and disseminate scientific information in digital format. Or in a simple analogy as a place to store library collections that are already in digital form.
{"title":"Perancangan E-library BNI Corporate University","authors":"Teddy Gunnar Solkjaer","doi":"10.32938/jitu.v2i1.2420","DOIUrl":"https://doi.org/10.32938/jitu.v2i1.2420","url":null,"abstract":"The rapid development of websites both in terms of users and supporting technology has encouraged the emergence of many website creation service providers, one of which is BNI. Digital Library is the application of information technology as a means to store, obtain, and disseminate scientific information in digital format. Or in a simple analogy as a place to store library collections that are already in digital form.","PeriodicalId":51872,"journal":{"name":"International Journal of Information and Learning Technology","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86872174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Alumni Information System is needed to help and make it easier to manage alumni data, a forum for communication between alumni and study programs, alumni and lecturers, alumni with alumni themselves, and alumni with their younger siblings (active students). So this research was made to help solve the problems of the Ma Chung University Information Systems Study Program to manage data and maintain close familial relationships between alumni and study programs.
{"title":"Information system design for alumni of Ma Chung University's information systems study program","authors":"Renny Diana Syafitri","doi":"10.32938/jitu.v2i1.2019","DOIUrl":"https://doi.org/10.32938/jitu.v2i1.2019","url":null,"abstract":"The Alumni Information System is needed to help and make it easier to manage alumni data, a forum for communication between alumni and study programs, alumni and lecturers, alumni with alumni themselves, and alumni with their younger siblings (active students). So this research was made to help solve the problems of the Ma Chung University Information Systems Study Program to manage data and maintain close familial relationships between alumni and study programs.","PeriodicalId":51872,"journal":{"name":"International Journal of Information and Learning Technology","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2022-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86438745","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hevi Herlina Ullu, Reany Yonanthi Mbeo, Donzilio Antonio Meko
Abstract - Computer technology represent important medium which used in various actifity management of governance. But that way the applications in computer technology still have common traits, and there is no application which in making special for the making of bank statement able to water down service of aid to society in braiding cooperation between governmental institution and society. Result of which obtaining from this research is a System Data of Warehouse able to in utilizing to assist increase service of aid to society which in the form of giving certificate.
{"title":"Perancangan Sistem Data Wirehouse untuk Meningkatkan Kinerja Pelayanan Bantuan Bagi Masyarakat pada Kantor Lurah Oebobo dengan Menggunakan Borland Delphi 7.0","authors":"Hevi Herlina Ullu, Reany Yonanthi Mbeo, Donzilio Antonio Meko","doi":"10.32938/jitu.v2i1.2410","DOIUrl":"https://doi.org/10.32938/jitu.v2i1.2410","url":null,"abstract":"Abstract - Computer technology represent important medium which used in various actifity management of governance. But that way the applications in computer technology still have common traits, and there is no application which in making special for the making of bank statement able to water down service of aid to society in braiding cooperation between governmental institution and society. Result of which obtaining from this research is a System Data of Warehouse able to in utilizing to assist increase service of aid to society which in the form of giving certificate.","PeriodicalId":51872,"journal":{"name":"International Journal of Information and Learning Technology","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2022-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82743503","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The hospital is a health service institution that provides complete individual health services that provide inpatient services. Because the large number of patient data in the hospital makes it difficult for the administration to process existing data and information, the authors want to group patient data at the hospital to produce information. and can also facilitate the hospital in providing information to patients. Cluster is finding a collection of objects in a group that are the same (or have a relationship) with others and different (or not related) with objects in other groups. The purpose of cluster analysis is to minimize the distance within the cluster and maximize the distance between clusters. And the Centroid on the cluster is the center point. From the tests carried out using the clustering method with the k-means algorithm, it can be seen that cluster 2 of the criteria for disease symptoms, diagnosis results, age, group that has the highest set / value and the most patient diagnosis data, namely in Cluster 1 totaling 825. Patient data with diagnosis results using BPJS on Symptoms of High Fever and the diagnosis is Asthma, then age is> 60 years. and the most intermediate data on patients who experience delinquency, namely in Cluster 1 amounted to 595 patient data with a diagnosis using BPJS on Symptoms of High Fever and the diagnosis is anemia, then the age used is> 60 years.
{"title":"Penerapan Data Mining Pengelompokan Hasil Diagnosa Pasien BPJS Berdasarkan Usia Menggunakan Metode Clustering (Studi Kasus: RSU Bidadari Binjai)","authors":"Leny Widiya Pa","doi":"10.32938/jitu.v2i1.1036","DOIUrl":"https://doi.org/10.32938/jitu.v2i1.1036","url":null,"abstract":"The hospital is a health service institution that provides complete individual health services that provide inpatient services. Because the large number of patient data in the hospital makes it difficult for the administration to process existing data and information, the authors want to group patient data at the hospital to produce information. and can also facilitate the hospital in providing information to patients. Cluster is finding a collection of objects in a group that are the same (or have a relationship) with others and different (or not related) with objects in other groups. The purpose of cluster analysis is to minimize the distance within the cluster and maximize the distance between clusters. And the Centroid on the cluster is the center point. From the tests carried out using the clustering method with the k-means algorithm, it can be seen that cluster 2 of the criteria for disease symptoms, diagnosis results, age, group that has the highest set / value and the most patient diagnosis data, namely in Cluster 1 totaling 825. Patient data with diagnosis results using BPJS on Symptoms of High Fever and the diagnosis is Asthma, then age is> 60 years. and the most intermediate data on patients who experience delinquency, namely in Cluster 1 amounted to 595 patient data with a diagnosis using BPJS on Symptoms of High Fever and the diagnosis is anemia, then the age used is> 60 years.","PeriodicalId":51872,"journal":{"name":"International Journal of Information and Learning Technology","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2022-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76444529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Binjai City Health Office always conducts counseling and weighing for babies and provides information to parents about nutrition and health for babies and provides information to parents about nutrition and health in children so they are not susceptible to disease. Due to limited knowledge of parents about health and nutrition In infants, it is very worried about children who are malnourished and cause children to be easily infected with viruses and diseases, both minor and dangerous diseases. Cluster analysis is the work of classifying data (objects) based only on the information found in the data that describes these objects and the relationships between them. Objects that are joined in a group are objects that are similar (or related) to each other and different (not related) to objects in other groups. One of the most widely used methods in the cluster method is the K-Means algorithm. From the tests carried out using the clustering method with the k-means algorithm, cluster 2 of the criteria for age, body weight, body length, and motor ability, the group that has the highest and most set / value, namely in Cluster 2 totals 624 data on infant health levels. and in cluster 2 in the group of babies aged 4-6 months and weighing 4-8 kg and 55-63.5 cm long and having the ability to crawl, try to stand with assistance. And it can be seen that the 3 clusters of the criteria for Age, Weight, Body Length, and Motoric ability, the group that has the highest and most sets / values, namely in Cluster 2 totaling 368 data on the health level of infants and in cluster 2 in the group of infants aged 4-6 months. and has a body weight of 4-8 kg and a display body of 55-63.5 cm and has the ability to crawl, materials to try to stand up with assistance. And it can be seen that the 3 clusters of the criteria for age, weight, body length, and motor ability, the group that has the highest and most sets / values, namely in Cluster 4 totaling 348 data on infant health levels and in cluster 4 in the group of infants aged 7-9 months and has a body weight of 4-8 kg and a body length of 55-63.5 cm and has the ability to crawl, move the buttocks, roll, or a combination of various movements.
{"title":"Penerapan Algoritma K-Means Tingkat Kesehatan Bayi (Studi Kasus :Dinas Kesehatan Kota Binjai)","authors":"Roma Uli Br Sitanggang","doi":"10.32938/jitu.v2i1.1116","DOIUrl":"https://doi.org/10.32938/jitu.v2i1.1116","url":null,"abstract":"The Binjai City Health Office always conducts counseling and weighing for babies and provides information to parents about nutrition and health for babies and provides information to parents about nutrition and health in children so they are not susceptible to disease. Due to limited knowledge of parents about health and nutrition In infants, it is very worried about children who are malnourished and cause children to be easily infected with viruses and diseases, both minor and dangerous diseases. Cluster analysis is the work of classifying data (objects) based only on the information found in the data that describes these objects and the relationships between them. Objects that are joined in a group are objects that are similar (or related) to each other and different (not related) to objects in other groups. One of the most widely used methods in the cluster method is the K-Means algorithm. \u0000From the tests carried out using the clustering method with the k-means algorithm, cluster 2 of the criteria for age, body weight, body length, and motor ability, the group that has the highest and most set / value, namely in Cluster 2 totals 624 data on infant health levels. and in cluster 2 in the group of babies aged 4-6 months and weighing 4-8 kg and 55-63.5 cm long and having the ability to crawl, try to stand with assistance. And it can be seen that the 3 clusters of the criteria for Age, Weight, Body Length, and Motoric ability, the group that has the highest and most sets / values, namely in Cluster 2 totaling 368 data on the health level of infants and in cluster 2 in the group of infants aged 4-6 months. and has a body weight of 4-8 kg and a display body of 55-63.5 cm and has the ability to crawl, materials to try to stand up with assistance. And it can be seen that the 3 clusters of the criteria for age, weight, body length, and motor ability, the group that has the highest and most sets / values, namely in Cluster 4 totaling 348 data on infant health levels and in cluster 4 in the group of infants aged 7-9 months and has a body weight of 4-8 kg and a body length of 55-63.5 cm and has the ability to crawl, move the buttocks, roll, or a combination of various movements.","PeriodicalId":51872,"journal":{"name":"International Journal of Information and Learning Technology","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2022-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75745956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-02-24DOI: 10.1108/ijilt-03-2021-0044
L. Pham, Thoa Thi Kim Dau
PurposeThe article aims examine an integrated model of the technology acceptance model (TAM), the unified theory of acceptance and use of technology (UTAUT) and DeLone and McLean information systems (D&M IS) success model to determine the effects of online learning readiness (OLR) on learners' online learning system (OLS) usage and their satisfaction. The authors also investigate the relationship between performance expectancy, effort expectancy, social influence and OLR of students. Moreover, this work examines the mediate role of learner satisfaction in the linking of OLS usage and performance in Vietnamese higher education.Design/methodology/approachA total of 558 valid questionnaires were collected from students at five large universities in Vietnam to test the fit of proposed model, measurement model and structural relationships between constructs by using partial least squares (PLS) path analytics.FindingsPerformance expectancy, effort expectancy and social influence have significant positive effects on OLR of students in online learning context. OLR has a positive impact on both learner satisfaction and OLS usage. The learner performance is significantly influenced by satisfaction while it is indirectly affected by OLS usage via satisfaction. In addition, OLS usage plays as a partial mediation variable in the relationship between OLR and satisfaction. The path model could explain 56% of variance of the learner performance.Research limitations/implicationsThis study has a few limitations. First, this study is cross-sectional, which allows the elaboration of correlations between variables but lacks confidence in causality exploration. Second, the self-reported data are inherently subjective, which might generate biased results in measuring learner performance.Practical implicationsThis research has implications for instructors and higher education organizations. The findings provide insights for instructors to manage efficiently the OLS adoption of students. Higher education organizations should understand and identify factors in terms of OLR, OLS usage, learner satisfaction and learner performance when OLSs are implemented in university. Performance expectancy, effort expectancy and social influence have been criticized for considering OLR.Originality/valueThis is the first empirical study to determine relationship between performance expectancy, effort expectancy, social influence, OLR, OLS usage, satisfaction and performance in the context of online learning environment in Vietnam.
{"title":"Online learning readiness and online learning system success in Vietnamese higher education","authors":"L. Pham, Thoa Thi Kim Dau","doi":"10.1108/ijilt-03-2021-0044","DOIUrl":"https://doi.org/10.1108/ijilt-03-2021-0044","url":null,"abstract":"PurposeThe article aims examine an integrated model of the technology acceptance model (TAM), the unified theory of acceptance and use of technology (UTAUT) and DeLone and McLean information systems (D&M IS) success model to determine the effects of online learning readiness (OLR) on learners' online learning system (OLS) usage and their satisfaction. The authors also investigate the relationship between performance expectancy, effort expectancy, social influence and OLR of students. Moreover, this work examines the mediate role of learner satisfaction in the linking of OLS usage and performance in Vietnamese higher education.Design/methodology/approachA total of 558 valid questionnaires were collected from students at five large universities in Vietnam to test the fit of proposed model, measurement model and structural relationships between constructs by using partial least squares (PLS) path analytics.FindingsPerformance expectancy, effort expectancy and social influence have significant positive effects on OLR of students in online learning context. OLR has a positive impact on both learner satisfaction and OLS usage. The learner performance is significantly influenced by satisfaction while it is indirectly affected by OLS usage via satisfaction. In addition, OLS usage plays as a partial mediation variable in the relationship between OLR and satisfaction. The path model could explain 56% of variance of the learner performance.Research limitations/implicationsThis study has a few limitations. First, this study is cross-sectional, which allows the elaboration of correlations between variables but lacks confidence in causality exploration. Second, the self-reported data are inherently subjective, which might generate biased results in measuring learner performance.Practical implicationsThis research has implications for instructors and higher education organizations. The findings provide insights for instructors to manage efficiently the OLS adoption of students. Higher education organizations should understand and identify factors in terms of OLR, OLS usage, learner satisfaction and learner performance when OLSs are implemented in university. Performance expectancy, effort expectancy and social influence have been criticized for considering OLR.Originality/valueThis is the first empirical study to determine relationship between performance expectancy, effort expectancy, social influence, OLR, OLS usage, satisfaction and performance in the context of online learning environment in Vietnam.","PeriodicalId":51872,"journal":{"name":"International Journal of Information and Learning Technology","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2022-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44947539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-02-24DOI: 10.1108/ijilt-09-2021-0144
E. Khor
PurposeThe purpose of the study is to build predictive models for early detection of low-performing students and examine the factors that influence massive open online courses students' performance.Design/methodology/approachFor the first step, the author performed exploratory data analysis to analyze the dataset. The process was then followed by data pre-processing and feature engineering (Step 2). Next, the author conducted data modelling and prediction (Step 3). Finally, the performance of the developed models was evaluated (Step 4).FindingsThe paper found that the decision trees algorithm outperformed other machine earning algorithms. The study also confirms the significant effect of the academic background and virtual learning environment (VLE) interactions feature categories to academic performance. The accuracy enhancement is 17.66% for decision trees classifier, 3.49% for logistic regression classifier and 4.89% for neural networks classifier. Based on the results of CorrelationAttributeEval technique with the use of a ranker search method, the author found that the assessment_score and sum_click features are more important among academic background and VLE interactions feature categories for the classification analysis in predicting students' academic performance.Originality/valueThe work meets the originality requirement.
{"title":"A data mining approach using machine learning algorithms for early detection of low-performing students","authors":"E. Khor","doi":"10.1108/ijilt-09-2021-0144","DOIUrl":"https://doi.org/10.1108/ijilt-09-2021-0144","url":null,"abstract":"PurposeThe purpose of the study is to build predictive models for early detection of low-performing students and examine the factors that influence massive open online courses students' performance.Design/methodology/approachFor the first step, the author performed exploratory data analysis to analyze the dataset. The process was then followed by data pre-processing and feature engineering (Step 2). Next, the author conducted data modelling and prediction (Step 3). Finally, the performance of the developed models was evaluated (Step 4).FindingsThe paper found that the decision trees algorithm outperformed other machine earning algorithms. The study also confirms the significant effect of the academic background and virtual learning environment (VLE) interactions feature categories to academic performance. The accuracy enhancement is 17.66% for decision trees classifier, 3.49% for logistic regression classifier and 4.89% for neural networks classifier. Based on the results of CorrelationAttributeEval technique with the use of a ranker search method, the author found that the assessment_score and sum_click features are more important among academic background and VLE interactions feature categories for the classification analysis in predicting students' academic performance.Originality/valueThe work meets the originality requirement.","PeriodicalId":51872,"journal":{"name":"International Journal of Information and Learning Technology","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2022-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41535917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-02-23DOI: 10.1108/ijilt-10-2021-0158
M. Foster, Christopher Richardson
PurposeThe aim of the research, in the East and Southeast Asia context, is to explore the advantages and problems of Buslish (business facilitation English) for managers and to generate suggestions for maximising the use of Buslish as a critical resource in organisational effectiveness, including potential educational support and its required technology.Design/methodology/approachData aimed to explore the issue were collected from a multi-country sample of 31 non-native English speakers, using a semi-structured questionnaire, plus in-depth interviews (10) with some respondents. Data were analysed using a mixture of descriptive statistics and logical argumentation.FindingsThe authors found a strong agreement that Buslish is important in the chosen setting, but there are problems in practice. Views on the importance of style and precision of the language actually used varied considerably. A key practical implication is that there is a role for English continuing professional development (CPD) courses.Practical implicationsFirms should support the development of English language skills of employees, certainly at management level and perhaps also at shop floor level. Suitable courses could be offered in firms' CPD programmes. Employees who are native speakers should be encouraged to enunciate clearly for non-native speaker colleagues, not to use slang and not to speak too quickly. While the authors encourage the use of contemporary communication technologies (e.g. virtual classrooms), they maintain that these should be supplementary in nature, supporting, rather than replacing, face-to-face learning formats.Originality/valueA key aspect of the originality of the work is derived from the specific location, primary data collected and the creative nexus of the initial issue and its educational requirements, including technologies.
{"title":"“Buslish” in East and Southeast Asian business – a role for continuing education","authors":"M. Foster, Christopher Richardson","doi":"10.1108/ijilt-10-2021-0158","DOIUrl":"https://doi.org/10.1108/ijilt-10-2021-0158","url":null,"abstract":"PurposeThe aim of the research, in the East and Southeast Asia context, is to explore the advantages and problems of Buslish (business facilitation English) for managers and to generate suggestions for maximising the use of Buslish as a critical resource in organisational effectiveness, including potential educational support and its required technology.Design/methodology/approachData aimed to explore the issue were collected from a multi-country sample of 31 non-native English speakers, using a semi-structured questionnaire, plus in-depth interviews (10) with some respondents. Data were analysed using a mixture of descriptive statistics and logical argumentation.FindingsThe authors found a strong agreement that Buslish is important in the chosen setting, but there are problems in practice. Views on the importance of style and precision of the language actually used varied considerably. A key practical implication is that there is a role for English continuing professional development (CPD) courses.Practical implicationsFirms should support the development of English language skills of employees, certainly at management level and perhaps also at shop floor level. Suitable courses could be offered in firms' CPD programmes. Employees who are native speakers should be encouraged to enunciate clearly for non-native speaker colleagues, not to use slang and not to speak too quickly. While the authors encourage the use of contemporary communication technologies (e.g. virtual classrooms), they maintain that these should be supplementary in nature, supporting, rather than replacing, face-to-face learning formats.Originality/valueA key aspect of the originality of the work is derived from the specific location, primary data collected and the creative nexus of the initial issue and its educational requirements, including technologies.","PeriodicalId":51872,"journal":{"name":"International Journal of Information and Learning Technology","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2022-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45414214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Technology is essential to contemporary customer service. IT has actually led and continues to contribute to enhanced effectiveness and performance in service delivery. The study sought to examine the role of it on enhancing service delivery in customer care centers in Switzerland. The acquisition and application of any modern technology should consequently be done with the vital stakeholders in mind. Service organizations have actually made use of technology to enhance their performance. The internet has the ability to bring lots of choices right into the hands of the customer and has actually enhanced the speed of globalization. Those organizations which are focused on development and improvement are required to invest in technology as it has an influence on service delivery. The study embraced the descriptive study design. The target population consisted customers. Especially, the target population was 400 individuals. The data collection tools consisted surveys. The data was analyzed making use of both descriptive and inferential statistics. The research concluded that the use of technology has a positive impact on enhancing service delivery in the customer care centers. Information technology is essential in enhancing services delivery to the clients. The level of technology adoption affects the service delivery which indicates that if the level of innovation is enhanced in the operations of the customer care centers, after that the efficiency in service delivery will also increase. The study advises that customer care centers must ensure that they take on the technology for the improvement of service delivery. A lot of the services need to be used online by customers in order to increase service provision.
{"title":"Influence of Information Technology on Service Delivery among the Customer Care Centers in Switzerland","authors":"Auseklis Lichtsteiner","doi":"10.53819/81018102t5046","DOIUrl":"https://doi.org/10.53819/81018102t5046","url":null,"abstract":"Technology is essential to contemporary customer service. IT has actually led and continues to contribute to enhanced effectiveness and performance in service delivery. The study sought to examine the role of it on enhancing service delivery in customer care centers in Switzerland. The acquisition and application of any modern technology should consequently be done with the vital stakeholders in mind. Service organizations have actually made use of technology to enhance their performance. The internet has the ability to bring lots of choices right into the hands of the customer and has actually enhanced the speed of globalization. Those organizations which are focused on development and improvement are required to invest in technology as it has an influence on service delivery. The study embraced the descriptive study design. The target population consisted customers. Especially, the target population was 400 individuals. The data collection tools consisted surveys. The data was analyzed making use of both descriptive and inferential statistics. The research concluded that the use of technology has a positive impact on enhancing service delivery in the customer care centers. Information technology is essential in enhancing services delivery to the clients. The level of technology adoption affects the service delivery which indicates that if the level of innovation is enhanced in the operations of the customer care centers, after that the efficiency in service delivery will also increase. The study advises that customer care centers must ensure that they take on the technology for the improvement of service delivery. A lot of the services need to be used online by customers in order to increase service provision.","PeriodicalId":51872,"journal":{"name":"International Journal of Information and Learning Technology","volume":null,"pages":null},"PeriodicalIF":3.0,"publicationDate":"2022-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84950110","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：