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Healthcare governance and patients' perception of service quality in Ghana 加纳的医疗治理和患者对服务质量的看法
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2016-08-17 DOI: 10.1504/IJHTM.2016.078367
P. Abor
This present study examines the effect of healthcare governance on the patients' perception of service quality of hospitals in Ghana. The study employs a cross-sectional regression model. The results of the study show that hospitals with governing boards are perceived to deliver better health service quality compared to hospitals without a governing board. This demonstrates the importance of hospital boards in the provision of better quality of care. In terms of the hospital board characteristics, we observe that hospitals with smaller board size, those with separate roles of the CEO and board chair, those with more female representation on the board, and those that hold frequent board meetings tend to provide better quality of healthcare. We also found that not-for-profit mission and for-profit private hospitals deliver better service quality compared to public hospitals. The results also reveal that interacting mission-based and private hospitals with effective board characteristics leads to better service quality. This paper examines the issue from a developing country context. The findings of this study suggest that structuring an effective hospital board is important in delivering good quality of healthcare.
本研究考察了加纳医疗治理对患者对医院服务质量感知的影响。本研究采用横截面回归模型。研究结果表明,与没有管理委员会的医院相比,有管理委员会的医院被认为提供了更好的医疗服务质量。这表明医院董事会在提供更高质量的护理方面的重要性。就医院董事会的特点而言,我们观察到,董事会规模较小、首席执行官和董事会主席分别担任角色、董事会中女性代表较多以及董事会会议频繁的医院往往提供更高质量的医疗保健。我们还发现,与公立医院相比,非营利性使命医院和营利性私立医院提供更好的服务质量。结果还表明,具有有效董事会特征的使命医院与民营医院的互动可以提高服务质量。本文从发展中国家的角度考察了这一问题。本研究结果表明,构建一个有效的医院董事会对于提供高质量的医疗保健非常重要。
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引用次数: 4
Understanding the Diversity of User Requirements for Interactive Online Health Services 了解交互式在线健康服务用户需求的多样性
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2016-08-17 DOI: 10.1504/IJHTM.2016.078371
Sumayya Banna, H. Hasan, Patrick Dawson
The purpose of the study presented in this paper is to develop our understanding of the diversity of user requirements for interactive online health services in order to inform improvements to their design leading to better health outcomes. Data collected in Australia was analysed following the established but unfamiliar regime of Q methodology that enables the subjectivities of a diverse set of respondents to be studied systematically. This analysis produced three significant groupings of respondents referred to as: 'service-oriented users', 'collaborative interactive users' and 'health information seekers'. Among these groups we identify and discuss a range of elements indicative of the variety of users' experiences and subjective views on the content, design, functionality and usability of systems for the development of effective interactive online health service provision.
本文提出的研究目的是加深我们对交互式在线健康服务的用户需求多样性的理解,以便为改进其设计提供信息,从而获得更好的健康结果。在澳大利亚收集的数据是根据建立的但不熟悉的Q方法制度进行分析的,该方法可以系统地研究不同受访者的主观性。这一分析产生了三种重要的受访者群体:“面向服务的用户”、“协作互动用户”和“健康信息寻求者”。在这些小组中,我们确定并讨论了一系列元素,这些元素表明了用户对内容、设计、功能和可用性系统的各种体验和主观看法,以开发有效的交互式在线卫生服务提供。
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引用次数: 12
SMILE: smart monitoring intelligent learning engine: an ontology-based context-aware system for supporting patients subjected to severe emergencies SMILE:智能监控智能学习引擎:基于本体的情境感知系统,支持严重突发事件患者
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2016-08-17 DOI: 10.1504/IJHTM.2016.078346
Malak Khreiss, I. Zaarour, H. Mcheick
Remote healthcare has made a revolution in the healthcare domain. However, an important problem this field is facing is supporting patients who are subjected to severe emergencies (as heart attacks) to be both monitored and protected while being at home. In this paper, we present a conceptual framework with the main objectives of: 1) emergency handling through monitoring patients, detecting emergencies and insuring fast emergency responses; 2) preventing an emergency from happening in the first place through protecting patients by organising their lifestyles and habits. To achieve these objectives, we propose a layered middleware. Our context model combines two modelling methods: probabilistic modelling to capture uncertain information and ontology to ease knowledge sharing and reuse. In addition, our system uses a two-level reasoning approach (ontology-based reasoning and Bayesian-based reasoning) to manage both certain and uncertain contextual parameters in an adaptive manner. Bayesian network is learned from ontology. Moreover, to ensure a more sophisticated decision-making for service presentation, influence diagram and analytic hierarchy process are used along with regular probabilistic rules (confidence level) and basic semantic logic rules.
远程医疗在医疗保健领域掀起了一场革命。然而,这一领域面临的一个重要问题是,如何支持遭受严重紧急情况(如心脏病发作)的患者在家中受到监测和保护。在本文中,我们提出了一个概念框架,其主要目标是:1)通过监测患者,发现突发事件和确保快速应急响应来处理突发事件;2)首先通过组织病人的生活方式和习惯来保护他们,防止紧急情况的发生。为了实现这些目标,我们提出了分层中间件。我们的上下文模型结合了两种建模方法:概率建模来捕获不确定信息,本体建模来简化知识共享和重用。此外,我们的系统使用两级推理方法(基于本体的推理和基于贝叶斯的推理)以自适应的方式管理确定和不确定的上下文参数。贝叶斯网络是从本体中学习来的。此外,为了保证对服务表示的决策更加复杂,还使用了影响图和层次分析法以及规则的概率规则(置信度)和基本的语义逻辑规则。
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引用次数: 0
Analysis of the adoption of new health technology: The case of Dupuytren's disease 新卫生技术的应用分析:以Dupuytren病为例
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2016-08-17 DOI: 10.1504/IJHTM.2016.078360
R. Leskelä, F. Herse, P. Torkki, J. Laine, T. Vilkuna, T. Raatikainen
Health technology assessment focuses on clinical effectiveness and cost efficiency, but achieving these goals does not guarantee the adoption of a new technology if the incentives of individual decision makers (payers, patients, providers) are not aligned. This study creates a framework for the analysis of the adoption phase. The framework is tested in the case of a new, non-invasive treatment for Dupuytren's disease. The framework is developed based on existing operations management theories. The cost-benefit analysis in the case study utilises information on the Finnish healthcare system, detailed data on the process of the surgical and treatment for Dupuytren's from seven hospital districts and expert interviews on the non-surgical treatment process. The analysis suggests that the new technology will most likely be adopted, but it also shows that there are potential hindrances. The study shows that it is important to consider the incentives of individual operators within the healthcare system.
卫生技术评估侧重于临床效果和成本效率,但如果个别决策者(付款人、患者和提供者)的动机不一致,实现这些目标并不能保证采用新技术。本研究为采用阶段的分析创建了一个框架。该框架在一种新的非侵入性治疗Dupuytren病的案例中进行了测试。该框架是在现有运营管理理论的基础上发展起来的。案例研究中的成本效益分析利用了芬兰医疗保健系统的信息,来自七个医院区的Dupuytren的手术和治疗过程的详细数据,以及对非手术治疗过程的专家访谈。分析表明,新技术很可能会被采用,但它也表明存在潜在的障碍。研究表明,在医疗保健系统中考虑个体经营者的激励是很重要的。
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引用次数: 7
Exploring physicians' behavioural intention toward the adoption of electronic health records: an empirical study from Jordan 探索医生对采用电子健康记录的行为意向:来自约旦的实证研究
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2016-02-08 DOI: 10.1504/IJHTM.2015.074538
A. Al-Adwan, H. Berger
The response of health professionals to the use of health information technology (HIT) can partly explain the success or failure of any HIT adoption and/or its application. The present study applies a modified version of the revised technology acceptance model (TAM) to examine EHR acceptance and utilisation by physicians in Jordan. The paper presents the theoretical basis behind the development of a research model which was employed to empirically validate the model using substantial quantitative data. The theoretical significance of this work is evidenced by utilising a rigorously constructed research model to extend technology acceptance research into the health sector.
卫生专业人员对使用卫生信息技术的反应可以部分解释任何采用和/或应用卫生信息技术的成败。本研究应用修订技术接受模型(TAM)的修改版本来检查约旦医生对电子病历的接受和利用。本文提出了建立研究模型的理论基础,并利用大量的定量数据对模型进行了实证验证。通过使用严格构建的研究模型将技术接受度研究扩展到卫生部门,证明了这项工作的理论意义。
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引用次数: 20
Thirty-day All-cause Hospital Readmissions – Racial and Income Disparities and Risk Factors in a Veteransintegrated Healthcare Network 30天全因再入院——退伍军人综合医疗网络中的种族和收入差异及风险因素
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2016-02-08 DOI: 10.1504/ijhtm.2015.074539
C. Moore
Hospital readmission rate has long been one of the most watched measures for hospital quality of care and possesses significant financial implications. On 1 October 2012, CMS started to reduce payments to the hospitals with excessive readmissions. The penalties implemented by CMS have rekindled extensive research activities centred on the fairness of the penalties owing to racial disparities for hospitals serving disadvantaged populations and on the interventions that can reduce readmissions. In this study, we found that no racial and income disparities exist in the Veterans Integrated Healthcare Network Upstate New York, which could have broader policy implications. We explored demographic and socioeconomic risk factors and found that unmarried patients were 19% more likely to be rehospitalised. Given more than half of the inpatients are unmarried, 19% more readmissions merit greater attention from hospital managers and policymakers alike.
长期以来,医院再入院率一直是衡量医院护理质量最受关注的指标之一,并具有重大的财务影响。2012年10月1日,CMS开始减少对再入院人数过多的医院的支付。CMS实施的处罚重新点燃了广泛的研究活动,其重点是为弱势群体服务的医院因种族差异而受到的处罚是否公平,以及可以减少再入院的干预措施。在本研究中,我们发现在纽约州北部的退伍军人综合医疗网络中不存在种族和收入差异,这可能具有更广泛的政策含义。我们探讨了人口统计学和社会经济风险因素,发现未婚患者再次住院的可能性高出19%。考虑到一半以上的住院病人是未婚的,19%的再入院率值得医院管理者和政策制定者更加关注。
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引用次数: 0
The correlation effects between recruitment, selection, training, development and employee stress, satisfaction and commitment: findings from a survey of 30 hospitals in India 招聘、选拔、培训、发展与员工压力、满意度和承诺之间的相关效应:来自印度30家医院的调查结果
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2016-02-08 DOI: 10.1504/IJHTM.2015.074555
N. Saxena, Himanshu Rai
The paper explores the correlation effects of recruitment, selection, training and development in public and private hospitals of India. The data was collected using a questionnaire survey method from the medical staff including doctors, nurses and administrators of 30 (15 private and 15 government) hospitals in India. The data was analysed using statistical measures like descriptive statistics, correlation and regression. The results revealed that the public hospital employees were more satisfied with their recruitment and selection process, less committed to their organisation and experienced lower levels of occupational stress than the employees of private hospitals. Furthermore, the healthcare personnel who were satisfied with the recruitment, selection, training and development process were also found to be satisfied with their job and career. These persons are more committed to their organisation and experienced lower levels of occupational stress.
本文探讨了印度公立医院和私立医院在招聘、选拔、培训和发展方面的相关效应。数据采用问卷调查法收集,调查对象包括印度30家医院(15家私立医院和15家公立医院)的医生、护士和管理人员。使用描述性统计、相关性和回归等统计方法对数据进行分析。结果显示,公立医院员工对其招聘和选择过程的满意度高于私立医院员工,对组织的忠诚度较低,职业压力水平较低。此外,对招聘、选拔、培训和发展过程感到满意的医护人员也对自己的工作和职业感到满意。这些人对他们的组织更忠诚,经历的职业压力也更低。
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引用次数: 3
Engineering the EMR habitat through workflow design in a specialty setting 通过专业设置中的工作流设计来设计EMR栖息地
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2016-02-08 DOI: 10.1504/ijhtm.2015.074554
P. A. Nail, Yu-Li Huang
Electronic medical records (EMRs) are the wave of the near future for healthcare documentation. Organisations have begun the process of integrating electronic workflows with their existing and the evidence-based work. Basic workflow analysis is essential to accomplish the goals of a well-integrated EMR which sets a standard for balanced organisational ecology and a stable EMR habitat for the system and its users. This paper presents a standard approach for analysing the needs and workflow impact of EMR implementation. Results presented here are garnered from EMR implementation in a cardiology specialty to demonstrate a best practice standardised regimen for identifying pitfalls and procedural issues related to implementation of EMR and addressing those issues in a manner consistent with easing adaptation to the entire EMR habitat. The example of medication refill demonstrates the rapid changes of turnaround time from two to three days to less than 2 hours and a 6% improvement in patient satisfaction.
电子医疗记录(emr)是不久的将来医疗保健文档的潮流。组织已经开始将电子工作流程与现有的和基于证据的工作相结合。基本的工作流程分析对于实现良好集成的电子病历目标至关重要,它为平衡的组织生态和系统及其用户的稳定电子病历栖息地设定了标准。本文提出了一种分析EMR实施的需求和工作流程影响的标准方法。本文介绍的结果来自于心脏病学专业的EMR实施,旨在展示一种最佳实践标准化方案,用于识别与EMR实施相关的陷阱和程序问题,并以一种与适应整个EMR栖息地一致的方式解决这些问题。药物补充的例子表明周转时间从两到三天缩短到不到2小时,患者满意度提高了6%。
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引用次数: 0
User acceptance of electronic health records: a post-implementation study 用户接受电子健康记录:一项实施后研究
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2016-02-08 DOI: 10.1504/ijhtm.2015.074556
S. Sintonen, K. Mäkelä, Raimo Miettinen
Health organisations have faced a challenge in the transition from paper-based archiving systems to electronic health record systems. The potential of new technologies exists if medical personnel accept the information system as part of their work routine. This paper analyses electronic health record system acceptance with a post-implementation study in a regional hospital in south-eastern Finland. Quantitative data was collected with a mail survey and it was analysed with partial least squares structural equation modelling. The results suggest that a system's complexity and problems with reliability negatively influence its usefulness and decrease the willingness of personnel to use the system. Indicated with perceived behavioural control, the personnel have the necessary abilities for system usage, and the control has no influence on usage intention or actual usage of the system.
卫生组织在从纸质档案系统到电子健康记录系统的过渡中面临着挑战。如果医务人员接受信息系统作为其日常工作的一部分,新技术的潜力就存在。本文以芬兰东南部某地区医院为例,分析电子病历系统实施后的接受程度。通过邮件调查收集定量数据,并采用偏最小二乘结构方程模型进行分析。结果表明,系统的复杂性和可靠性问题会对其有用性产生负面影响,并降低人员使用系统的意愿。以感知行为控制为指示,人员具有使用系统的必要能力,并且控制对系统的使用意图或实际使用没有影响。
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引用次数: 4
A holistic review and framework for sustainable business models for assisted living technologies and services 对辅助生活技术和服务的可持续商业模式进行全面审查和框架
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2016-01-01 DOI: 10.1504/IJHTM.2016.084128
F. Oderanti, Feng Li
Despite heavy investment in health and social care sectors in the UK, large scale deployment of assisted living technologies and services (ALTS) continues to face significant obstacles, and the lack of sustainable business models (BM) is widely regarded as one of the greatest hindrances. Based on a systematic review of previous studies, this paper identifies current trends in digital technologies and how they are used in assisted living. We categorise and analyse these technologies and through the lens of diffusion of innovation theory (DOI), we review the concepts and frameworks of BM as used in the literature to suggest conceptual frameworks for sustainable BMs for scalable ALTS in digital economy. This is expected to help in reducing the pressure on the already stretched health and social care services in the UK and other similar economies. Our approach suggests that BM canvas and DOI innovation diffusion characteristics are complements, not substitutes.
尽管英国在卫生和社会保健部门投入了大量资金,但大规模部署辅助生活技术和服务(ALTS)仍然面临重大障碍,缺乏可持续的商业模式(BM)被广泛认为是最大的障碍之一。基于对以往研究的系统回顾,本文确定了数字技术的当前趋势以及它们如何在辅助生活中使用。我们对这些技术进行了分类和分析,并通过创新理论扩散(DOI)的视角,回顾了文献中使用的BM概念和框架,为数字经济中可扩展ALTS的可持续BM提出了概念框架。预计这将有助于减轻英国和其他类似经济体本已紧张的医疗和社会保健服务的压力。我们的方法表明,BM画布和DOI创新扩散特征是互补的,而不是替代的。
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引用次数: 10
期刊
International Journal of Healthcare Technology and Management
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