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Physician perceptions of electronic medical records: the impact of system service quality, and generation/experience gaps 医生对电子病历的看法:系统服务质量的影响,以及代际/经验差距
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2019-01-01 DOI: 10.1504/ijhtm.2019.10026703
S. Hung, M. Nakayama, Charlie C. Chen, Fang Lan Tsai
Electronic medical record (EMR) systems are complex, organisational-wide information systems involving stakeholders in various medical fields and responsibilities. Assessing the usefulness of EMR, therefore, is not straightforward. Using SERVQUAL, this study assesses the relationship between perceived EMR service quality and the perceived usefulness (subjective belief), expectation (judgment), and satisfaction (affect) of EMR systems. Data were obtained from 338 physicians in ten medical centres and 15 regional hospitals in Taiwan. The results show that physicians' perceived EMR service quality has a much stronger effect on non-affect outcomes than on an affect-based antecedent like satisfaction. Due to the complexity of EMRs, a beneficial assessment of EMRs requires the clinical experience of individual physicians and organisational perspective on how EMRs facilitate their tasks.
电子病历(EMR)系统是复杂的、组织范围的信息系统,涉及不同医疗领域和责任的利益相关者。因此,评估电子病历的有用性并不是直截了当的。本研究使用SERVQUAL评估感知EMR服务质量与EMR系统感知有用性(主观信念)、期望(判断)和满意度(影响)之间的关系。数据来自台湾10个医疗中心和15个地区医院的338名医生。结果表明,医生对EMR服务质量的感知对非影响结果的影响比对基于影响的前因如满意度的影响要大得多。由于电子病历的复杂性,对电子病历进行有益的评估需要医生个人的临床经验和组织对电子病历如何促进其工作的看法。
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引用次数: 4
IP mobility adoption in e-health services: a solution to modern healthcare monitoring system 电子医疗服务中IP移动性的采用:现代医疗监控系统的解决方案
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2019-01-01 DOI: 10.1504/ijhtm.2019.10026711
Riaz A. Khan, A. H. Mir
Modern healthcare systems use wearable sensor devices that facilitate the data aggregation which is used for real time patient monitoring. The scenario may be static or a mobile healthcare system where the mobility of a patient can be tracked inside the hospital premises. For this reason, the hospital wireless network needs to be equipped with an efficient mobility management scheme that enables the transmission of aggregated data without loss and delay to the monitoring station. In this context, this paper proposes a mobility scheme based on the PMIPv6 protocol that utilises pre-registration feature of FMIPv6 to trigger the handover process, which helps in reducing the hand-off (HO) delay and eventually leads to the reduced packet loss. The proposed scheme is analysed theoretically first, followed by its evaluation using NS2 simulator. Data results depict that the proposed scheme outperforms the traditional PMIPv6 in terms of HO-delay, packet loss and signalling cost.
现代医疗保健系统使用可穿戴传感器设备,促进用于实时患者监测的数据聚合。该场景可能是静态的,也可能是移动的医疗保健系统,其中可以在医院内跟踪患者的移动情况。为此,医院无线网络需要配备高效的移动性管理方案,使聚合数据无丢失、无延迟地传输到监测站。在此背景下,本文提出了一种基于PMIPv6协议的移动方案,该方案利用FMIPv6的预注册特性触发切换过程,有助于减少切换(HO)延迟,最终减少丢包。首先对该方案进行了理论分析,然后利用NS2仿真器对其进行了评价。数据结果表明,该方案在时延、丢包率和信令开销等方面都优于传统的PMIPv6协议。
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引用次数: 0
Perspectives of mass customisation and modularisation in health service delivery: a scoping review 卫生服务提供中的大规模定制和模块化的观点:范围审查
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2019-01-01 DOI: 10.1504/ijhtm.2019.10026709
K. Silander, Anna Särkilahti, P. Torkki, A. Peltokorpi, M. Tarkkanen, M. Kaila
Mass customisation and modularisation are considered means to enhance patient-centredness and control increasing healthcare expenditures. The purpose of this study is to identify existing knowledge regarding the application of mass customisation and modularisation in healthcare delivery while focusing specifically on outcomes. A scoping review was conducted with various combinations of search terms using Scopus. Nearly 2,000 studies were identified of which 18 met inclusion criteria. Patient experience, customisation, and the economic impact on service delivery were analysed. Mass customisation and modularisation may be applicable in healthcare. The model may increase patient satisfaction. However, more knowledge of the outcomes of mass customisation is needed. As the number of studies in this area is limited, more empirical mixed methods research on the implementation and outcomes of mass customisation is needed to understand the expected benefits and to determine the possible effects on patient satisfaction and financial implications.
大规模定制和模块化被认为是加强以患者为中心和控制不断增加的医疗保健支出的手段。本研究的目的是确定关于大规模定制和模块化在医疗保健服务中的应用的现有知识,同时特别关注结果。使用Scopus对搜索词的各种组合进行了范围审查。确定了近2000项研究,其中18项符合纳入标准。分析了患者体验、定制和对服务提供的经济影响。大规模定制和模块化可能适用于医疗保健。该模型可提高患者满意度。然而,我们需要更多地了解大规模定制的结果。由于该领域的研究数量有限,需要对大规模定制的实施和结果进行更多的经验混合方法研究,以了解预期的效益,并确定对患者满意度和财务影响的可能影响。
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引用次数: 0
Stakeholder identification and salience in purchasing: an empirical study from UK hospitals 利益相关者识别和显著采购:来自英国医院的实证研究
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2019-01-01 DOI: 10.1504/ijhtm.2019.10026698
C. Papanagnou, Pearce Madhlambudzi
The lack of systematic processes for stakeholder identification and the omission of key stakeholders in UK hospitals cause significant delays in purchasing processes. This is reinforced by the strict tender processes that follow in making their purchases as a matter of assurance of fairness and competition. This paper presents a descriptive analysis of decision-making processes when the public hospitals purchase diagnostic equipment and it discovers how the hospitals use stakeholder identification and salience during the purchase of diagnostic equipment. With the aid of purposeful case studies and semi-structured interviews, we explore how stakeholder salience is concentrated on the administrative personnel who have the role to implement organisational policy and on technical experts who make sure that the right equipment is bought. Last, this study provides an insight into how stakeholder groups share the premises of the public hospitals' decision-making process by considering the attributes of power, urgency, legitimacy and proximity.
在英国医院,由于缺乏识别利益相关者的系统流程以及主要利益相关者的遗漏,导致采购过程出现严重延误。为了保证公平和竞争,他们在采购时遵循严格的招标程序,这一点得到了加强。本文对公立医院购买诊断设备的决策过程进行了描述性分析,发现医院在购买诊断设备时如何使用利益相关者识别和显著性。在有目的的案例研究和半结构化访谈的帮助下,我们探讨了利益相关者如何将注意力集中在执行组织政策的行政人员和确保购买正确设备的技术专家身上。最后,本研究通过考虑权力、紧迫性、合法性和接近性的属性,深入了解了利益相关者群体如何共享公立医院决策过程的前提。
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引用次数: 4
Rescheduling nursing staff with information technologybased staffing solutions: a scoping review 用基于信息技术的人员配置解决方案重新安排护理人员:范围审查
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2019-01-01 DOI: 10.1504/IJHTM.2019.10018780
Outi Tuominen, Heljä Lundgrén-Laine, Mervi Flinkman, Sirkku Boucht, S. Salanterä
Rescheduling to cover the sudden absences of nursing staff members is a time-consuming part of a nurse manager's daily work. The use of information technology-based (IT-based) staffing solutions is a potential solution to this issue. In order to address this challenge and improve the rescheduling process, this scoping review was created to identify, describe and analyse published papers focused on nursing staff rescheduling. The papers were analysed from the perspectives of nursing staff, patient care and organisational outcomes in hospital settings. The results showed that using IT-based staffing solutions for rescheduling can reduce both organisations' staffing costs and nurse managers' work tasks. Patient care consequences related to such solutions were not described in the reviewed papers. However, floating may also have an impact on the quality of patient care due to the mixing of nursing staff members' professional roles and skills. There is also a need for additional information about the usability of IT-based staffing solutions.
重新安排时间以弥补护理人员的突然缺勤是护士经理日常工作中耗时的一部分。使用基于信息技术(it)的人员配置解决方案是解决这个问题的潜在方法。为了应对这一挑战并改进重新安排流程,我们创建了这一范围审查,以识别、描述和分析已发表的关于护理人员重新安排的论文。论文从护理人员,病人护理和医院设置的组织结果的角度进行了分析。结果表明,使用基于it的人员配置解决方案进行重新调度可以减少组织的人员配置成本和护士管理人员的工作任务。与此类解决方案相关的患者护理后果未在所审查的论文中描述。然而,由于护理人员的专业角色和技能的混合,流动也可能对患者护理质量产生影响。还需要关于基于it的人员配置解决方案的可用性的额外信息。
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引用次数: 3
Learning from failure: inadequate value propositions in an innovative approach to patient safety using a hand washing compliance auditing system 从失败中学习:使用洗手合规审计系统的患者安全创新方法中的价值主张不足
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2018-05-22 DOI: 10.1504/IJHTM.2018.10012963
Ryan T. DeForge, A. Snowdon, M. Macleod
This study examined how a hand washing compliance auditing system affects physician hand washing compliance and rates of hospital acquired infections. Ultimately, data collection was significantly impaired by low recruitment and compliance rates. To learn from this project's failure, medical residents were invited to participate in an interview to discuss the project, its merits and shortcomings. Beyond existing resistance to such surveillance, study procedures, confounding contextual variables and insufficient value propositions seem to account for the project's failure. Use of a hand washing compliance auditing system is likely to fail if it is not optimally integrated into existing clinical workflows and hospital infrastructure, or if auditing seems to take the form of surveillance. Beyond the establishment of proof of concept, proof of relevance and value for all stakeholder groups must be established to embed an innovation such as this hand washing compliance auditing system.
本研究考察了洗手依从性审计系统如何影响医生洗手依从性和医院获得性感染率。最终,低招聘率和合规率严重影响了数据收集。为了从这个项目的失败中吸取教训,我们邀请住院医生参与访谈,讨论这个项目的优点和不足。除了对这种监督的现有阻力之外,研究程序、混淆的上下文变量和不充分的价值主张似乎是项目失败的原因。如果没有将洗手合规性审计系统最佳地集成到现有的临床工作流程和医院基础设施中,或者审计似乎采取了监督的形式,那么该系统的使用可能会失败。除了建立概念证明之外,还必须为所有利益相关者群体建立相关性和价值证明,以嵌入这种洗手合规审计系统等创新。
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引用次数: 1
SERVQUAL impact on overall satisfaction and brand loyalty: an empirical study in Delhi-NCR hospitals SERVQUAL对整体满意度和品牌忠诚度的影响:德里NCR医院的实证研究
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2018-05-22 DOI: 10.1504/IJHTM.2018.10012956
Bhawna Singh, Rushina Singhi
This paper analyses the impact of SERVQUAL on overall satisfaction and brand loyalty in the healthcare industry. SERVQUAL is a standard instrument consisting of five dimensions namely reliability, empathy, responsiveness, tangibility and assurance for measuring functional service quality. The study has been initiated by conducting a survey of various hospitals of Delhi NCR. A conceptual model is designed and confirmatory test of the model is done by using the confirmatory factor analysis technique. Structural equation modelling (SEM) using AMOS 4.0, a software program is used to analyse the causal relationship between SERVQUAL, overall satisfaction and brand loyalty. The outcome arrives that SERVQUAL has a positive effect on overall satisfaction and overall satisfaction also has a positive effect on brand loyalty.
本文分析了SERVQUAL对医疗保健行业整体满意度和品牌忠诚度的影响。SERVQUAL是一种标准工具,由五个维度组成,即可靠性、同理心、响应性、有形性和保证性,用于衡量功能服务质量。这项研究是通过对德里NCR的多家医院进行调查而发起的。设计了一个概念模型,并利用验证性因素分析技术对该模型进行了验证性检验。使用AMOS 4.0软件进行结构方程建模(SEM),分析SERVQUAL、整体满意度和品牌忠诚度之间的因果关系。结果表明,SERVQUAL对整体满意度有正向影响,整体满意度对品牌忠诚度也有正向影响。
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引用次数: 3
Management of techno-psychological factors influencing the patient-physician electronic relationship 影响医患电子关系的技术心理因素的管理
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2018-05-22 DOI: 10.1504/IJHTM.2018.10012955
Jamil Razmak, Charles H. Bélanger
Focusing on the patient-physician electronic relationship, this empirical study was conducted to explore certain personal traits and psychological factors that can influence behavioural attitude toward adopting a patient portal. Statistical tests were used to compare the answers of physicians and patients and to test patients' dispositions toward technology. The results revealed significant differences among physicians and patients with respect to the purpose of website referrals. With the exception of the education level, the findings indicated that age, sex and ethnicity did not significantly influence participants' attitudes. The three psychological factors used in the regression model turned out to be significant predictors of participants' behavioural attitude toward adopting the patient portal. Based on these results, e-health applications require a long-term investment in technology generation to develop a new education system that supports these online platforms; this strategy, along with adequate support from healthcare providers, will produce the most effective results.
本实证研究聚焦于医患电子关系,探讨个人特质和心理因素对采用患者门户的行为态度的影响。统计测试用于比较医生和患者的答案,并测试患者对技术的倾向。结果显示,医生和患者在网站转诊的目的方面存在显著差异。除受教育程度外,调查结果表明,年龄、性别和种族对参与者的态度没有显著影响。回归模型中使用的三个心理因素是参与者对采用患者门户的行为态度的显著预测因子。基于这些结果,电子卫生应用需要在技术开发方面进行长期投资,以开发支持这些在线平台的新教育系统;这一战略加上医疗保健提供者的充分支持,将产生最有效的结果。
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引用次数: 0
Personal healthcare records research: past, present and new dimensions 个人医疗记录研究:过去、现在和新的维度
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2018-05-22 DOI: 10.1504/IJHTM.2018.10012954
Konstantinos Koumaditis, T. Hussain
When designed and managed properly, personal health records (PHRs) are valuable tools that can reform healthcare systems. Yet while the PHR literature covers multidiscipline cases on design requirements, implementations and early positive results, it also echoes concerns related to the undelivered potential and challenges tied to PHRs. Consequently, a vast body of literature exists with unclear themes and blurred lines between perception, realisation and outcome. This paper exposes dominant research themes in PHR research and aids the understanding of this developing field. Our bibliographic analysis of 524 papers published from 2000 to 2015 revealed a core set of 61 publications. Interesting identified themes include the operation of PHRs with emphasis on innovation, prototypes and governance, as well as the impact of PHRs on specific medical conditions, healthcare processes and sociotechnical issues. Design issues were also exposed focusing on user requirements, design elements and technologies and lessons learned through empirical cases.
如果设计和管理得当,个人健康记录(PHR)是可以改革医疗系统的宝贵工具。然而,尽管PHR文献涵盖了关于设计需求、实施和早期积极成果的多学科案例,但它也反映了与PHR相关的未交付潜力和挑战的担忧。因此,大量的文学作品主题不明确,感知、实现和结果之间的界限模糊。本文揭示了PHR研究中的主要研究主题,并有助于理解这一发展领域。我们对2000年至2015年发表的524篇论文进行了书目分析,揭示了61篇核心出版物。确定的有趣主题包括PHR的运作,重点是创新、原型和治理,以及PHR对特定医疗条件、医疗保健流程和社会技术问题的影响。还暴露了设计问题,重点是用户需求、设计元素和技术以及通过经验案例吸取的经验教训。
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引用次数: 6
Examining the state level heterogeneity of public health expenditure in India: an empirical evidence from panel data 审查印度公共卫生支出的州一级异质性:来自小组数据的经验证据
IF 1 Q4 HEALTH CARE SCIENCES & SERVICES Pub Date : 2018-05-22 DOI: 10.1504/IJHTM.2018.10012986
Deepak Kumar Behera, U. Dash
This study explores the relationship over an extended period of time between an increase in per capita public health expenditure and per capita state's domestic product (per capita income) of 16 states of India from 1980 to 2014. We consider eight panels of states based on geographical region and levels of economic development for examining the level of heterogeneity in the share of public health expenditure with respect to states' domestic product by using panel unit root, panel co-integration and panel Granger causality techniques. The empirical result shows that public health expenditure and states' domestic product are co-integrated in the long-run. The result also shows a positive and significant effect of per capita income in the growth of public health expenditure in the long-run. It finds that there is a bi-directional Granger causality between per capita income and public health expenditure in the short-run while the causality is unidirectional in the long-run. The overall result implies the existence of inequalities in the share of government health expenditure with respect to state's level of economic development in India. This study would offer effective fiscal policy instruments to minimising geographical inequity of health finance for achieving universal health coverage of Indian states.
本研究探讨了1980年至2014年印度16个邦的人均公共卫生支出增长与人均邦国内生产总值(人均收入)之间的长期关系。我们根据地理区域和经济发展水平考虑了八个州的面板,通过使用面板单位根、面板协整和面板Granger因果关系技术来检验公共卫生支出份额相对于各州国内生产总值的异质性水平。实证结果表明,公共卫生支出与各州的国内生产总值在长期内是协同整合的。研究结果还表明,从长远来看,人均收入对公共卫生支出的增长具有积极而显著的影响。研究发现,在短期内,人均收入与公共卫生支出之间存在双向格兰杰因果关系,而在长期内,这种因果关系是单向的。总体结果表明,相对于印度国家的经济发展水平,政府医疗支出份额存在不平等。这项研究将为最大限度地减少卫生资金的地理不平等提供有效的财政政策工具,以实现印度各州的全民卫生覆盖。
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引用次数: 8
期刊
International Journal of Healthcare Technology and Management
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