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Co-design in the prison service: a learning perspective on employee-driven innovation 监狱服务中的协同设计:员工驱动创新的学习视角
Q3 Economics, Econometrics and Finance Pub Date : 2018-07-06 DOI: 10.1504/IJEIM.2018.10013650
M. Aakjær
This article presents a case of how co-design approaches are used as a means to facilitate employees' learning and innovation. Despite a growing interest in co-design and the effects of engaging citizens (or users) in public service innovation, far too little attention has been paid to the potential influence and learning dynamics of: 1) inclusion of user perspectives; 2) of using co-design approaches on employees' practice, learning, and innovation. Through the theoretical lens of 'boundary encounters', this article offers a learning perspective on the influence of co-design approaches on employee-driven innovation. It reports the findings from an exploratory case study in a prison context. The analysis shows that including user perspectives creates strange perspectives on familiar routines, and that reflective and transformative learning dynamics emerge in sequences of experience prototypes and storytelling. It is argued that co-design approaches hold potential for employees to reframe meaning and innovate practice, and can enhance individual and organisational learning.
本文提供了一个案例,说明如何使用协同设计方法作为促进员工学习和创新的手段。尽管人们对共同设计和让公民(或用户)参与公共服务创新的影响越来越感兴趣,但对以下方面的潜在影响和学习动态的关注太少:1)纳入用户观点;2)在员工的实践、学习和创新中使用协同设计方法。通过“边界相遇”的理论视角,本文提供了一个关于共同设计方法对员工驱动创新的影响的学习视角。它报告了在监狱环境中进行的探索性案例研究的结果。分析表明,包含用户视角会在熟悉的程序中创造出奇怪的视角,并且在体验原型和故事叙述的序列中出现反思和变革的学习动态。本文认为,协同设计方法具有员工重新定义意义和创新实践的潜力,并且可以增强个人和组织的学习。
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引用次数: 2
Fostering employee innovative behaviour through receipt of helping and voice behaviours from co-workers: the mediating roles of knowledge transfer and knowledge creation 通过接受同事的帮助和建言来培养员工的创新行为:知识转移和知识创造的中介作用
Q3 Economics, Econometrics and Finance Pub Date : 2018-07-06 DOI: 10.1504/IJEIM.2018.10013638
S. Chou, Brandon Walker-Price
Given the impact of employee innovative behaviour on organisational success, a considerable amount of research attention has been paid to identifying determinants of employee innovative behaviour. However, relatively little is known about the impact of an employee's receipt of helping and voice behaviours exhibited by co-workers on the employee's innovative behaviour. Thus, drawing upon theories of workplace learning and knowledge management, we develop a conceptual model describing how receipt of helping behaviour and voice behaviour fosters employee innovative behaviour through formal, informal, and incidental learning. Additionally, we theoretically explore the mediating roles of knowledge transfer and knowledge creation. By doing so, our conceptual model provides important theoretical contributions to the literature. More importantly, our conceptual model offers crucial managerial insights into fostering employee innovative behaviour through effective organisational learning and knowledge management practices that encourage interpersonal helping and constructive criticism.
鉴于员工创新行为对组织成功的影响,大量的研究注意力都集中在确定员工创新行为的决定因素上。然而,人们对员工接受同事的帮助和发声行为对员工创新行为的影响知之甚少。因此,根据工作场所学习和知识管理的理论,我们开发了一个概念模型,描述接受帮助行为和声音行为如何通过正式、非正式和偶然的学习培养员工的创新行为。此外,我们还从理论上探讨了知识转移和知识创造的中介作用。通过这样做,我们的概念模型为文献提供了重要的理论贡献。更重要的是,我们的概念模型通过有效的组织学习和知识管理实践,鼓励人际帮助和建设性批评,为培养员工的创新行为提供了至关重要的管理见解。
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引用次数: 6
Do it yourself - a lean startup toolbox for employee-driven green product innovation 自己动手吧——为员工驱动的绿色产品创新提供精益启动工具箱
Q3 Economics, Econometrics and Finance Pub Date : 2018-07-06 DOI: 10.1504/IJEIM.2018.10013641
Anke Buhl
Green product innovation (GPI) has become a key strategic issue for companies that aim at improving their environmental and economic performance. In order to harness their entire innovation potential, companies are well advised to integrate all employees into GPI processes. The concept of employee-driven innovation (EDI) recognises an underutilised potential of employees who are not formally assigned to innovation tasks. Still, there exists only limited research on tools and practices which employees can apply when engaging in GPI activities. With the aim of filling this void, this conceptual paper draws on the lean startup (LS) approach which applies lean thinking to entrepreneurship and innovation processes. LS principles complement GPI development since lean and green paradigms share the objective of resource efficiency and waste avoidance. This paper develops a process framework and toolbox which employees can use to validate and refine their GPI ideas before presenting them to their managers. Furthermore, it discusses to what extent the application of the presented LS framework enables employees to propose valuable GPI ideas.
绿色产品创新(GPI)已成为旨在改善其环境和经济绩效的公司的关键战略问题。为了充分利用他们的创新潜力,公司最好将所有员工纳入GPI流程。员工驱动创新(EDI)的概念认识到没有正式分配到创新任务的员工的潜力未得到充分利用。然而,关于员工在从事GPI活动时可以使用的工具和实践的研究有限。为了填补这一空白,这篇概念性论文借鉴了精益创业(LS)方法,将精益思维应用于创业和创新过程。LS原则是对GPI发展的补充,因为精益和绿色模式共享资源效率和避免浪费的目标。本文开发了一个流程框架和工具箱,员工可以用它来验证和完善他们的GPI想法,然后再向他们的经理提出。此外,它还讨论了所提出的LS框架的应用在多大程度上使员工能够提出有价值的GPI想法。
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引用次数: 9
Bottom-linked innovation: Collaboration between middle managers and employees 底层创新:中层管理者和员工之间的合作
Q3 Economics, Econometrics and Finance Pub Date : 2018-07-06 DOI: 10.1504/IJEIM.2018.092965
C. J. Kristensen
Employee-driven innovation is gaining ground as a strategy for developing sustainable organisations in the public and private sector. This type of innovation is characterised by active employee participation, and the bottom-up perspective is often emphasised. This article explores an issue that has hitherto been paid little explicit attention, namely collaboration between middle managers and employees in innovation processes. In contrast to most studies, middle managers and employees are here both subjects of explicit investigation. The collaboration processes explored in this article are termed 'bottom-linked innovation'. The empirical analysis is based on an in-depth qualitative study of bottom-linked innovation in a public frontline institution in Denmark. By combining research on employee-driven innovation and middle management, the article offers new insights into such collaborative processes.
在公共和私营部门,员工驱动型创新作为发展可持续组织的一种战略正在逐渐普及。这种类型的创新的特点是员工积极参与,自下而上的观点往往被强调。本文探讨了一个迄今为止很少被明确关注的问题,即创新过程中中层管理者和员工之间的合作。与大多数研究不同的是,这里的中层管理人员和员工都是明确调查的对象。本文探讨的协作过程被称为“底部链接式创新”。实证分析是基于对丹麦某公共一线机构底部关联创新的深入定性研究。通过结合对员工驱动创新和中层管理的研究,本文对这种协作过程提供了新的见解。
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引用次数: 1
Similar structures, different interpretations: perceived possibilities for employee-driven innovation in two teams within an industrial organisation 相似的结构,不同的解释:在一个行业组织内的两个团队中,员工驱动创新的感知可能性
Q3 Economics, Econometrics and Finance Pub Date : 2018-07-06 DOI: 10.1504/IJEIM.2018.092958
Tea Lempiälä, Sari Yli-Kauhaluoma, Jaana Näsänen
Our study discusses how two teams within a similar structural setting perceive their ability to engage in employee-driven innovation in a highly differing manner. We show how the way in which the team members perceived their role and relevance in the organisation influenced whether they experienced the organisational structures as rigid and unnegotiable or flexible and permitting of proactive innovation efforts. Drawing on literature on employee-driven innovation and idea championing, we contribute to the discussion of how employees can be supported to grow into idea champions (and hence to perceive opportunities, rather than limitations) in industrial organisations.
我们的研究讨论了在类似结构环境中的两个团队如何以截然不同的方式感知他们参与员工驱动创新的能力。我们展示了团队成员感知自己在组织中的角色和相关性的方式如何影响他们体验到的组织结构是僵化的、不可自我约束的还是灵活的,以及是否允许积极的创新努力。根据员工驱动的创新和理念倡导的文献,我们有助于讨论如何支持员工在工业组织中成长为理念倡导者(从而感知机会而非局限性)。
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引用次数: 5
Employee-driven innovation into practice: managing the tension between organisation and innovation 员工驱动创新的实践:管理组织与创新之间的紧张关系
Q3 Economics, Econometrics and Finance Pub Date : 2018-07-06 DOI: 10.1504/IJEIM.2018.10013636
Carine Deslee, Aubépine Dahan
This research empirically examines three cases of employee-driven innovation (EDI) to assess the tension it creates in a large bureaucratic organisation and discusses the nature and potential resolution of such tension. We contribute to the literature on the tension between the organisation and innovation by mobilising the concept of practice. We propose that EDI is inspired by everyday practice, which comes in the form of a situated, informal type of knowledge individuals widely and casually rely on to perform their daily tasks and professional duties. Driven by the search for improvement, practice not only reproduces existing knowledge but also creates new knowledge at all levels of the organisation. Thus, we investigate the link among innovation, specific positions in the organisation, and hierarchy. Specifically, how can a large bureaucratic organisation integrate a collective, diffuse, flowing-from-practice form of innovation?
本研究实证检验了员工驱动创新(EDI)的三个案例,以评估其在大型官僚组织中造成的紧张关系,并讨论了这种紧张关系的性质和潜在的解决方案。我们通过调动实践的概念,为有关组织和创新之间紧张关系的文献做出贡献。我们建议EDI的灵感来自日常实践,日常实践是一种情境化、非正式的知识类型,个人广泛而随意地依赖于这种知识来执行日常任务和专业职责。在寻求改进的驱动下,实践不仅再现了现有的知识,而且在组织的各个层面创造了新的知识。因此,我们调查了创新、组织中的特定职位和等级制度之间的联系。具体来说,一个大型官僚组织如何整合一种集体的、分散的、从实践中流出的创新形式?
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引用次数: 3
Key Mechanisms for Employee-Driven Innovation in Governmental Client Organisations 政府客户组织员工驱动创新的关键机制
Q3 Economics, Econometrics and Finance Pub Date : 2018-07-06 DOI: 10.1504/IJEIM.2018.10013629
Henrik Sørensen, L. F. Ussing, S. Wandahl, R. Christensen
In order to ensure that knowledge and ideas are transformed into innovative contributions, a systematic approach is important. The aim of this research was to identify the specific mechanisms that are key to implementing an innovation process model when conducting employee-driven innovation in a governmental client organisation. The methodological approach was an exploratory case study of a governmental client organisation within the Danish construction industry. The units of analysis were groups of employees and managers within the case organisation. The primary mechanisms identified were the mechanisms of organisational trust, innovation safety, organisational practices, cultural settings and the recognition and rewards structure to motivate employees. The decision-making procedures should be transparent especially to the idea-owners and the employees involved, and the implementation and putting into practice should be prioritised phases in the innovation process.
为了确保知识和思想转化为创新贡献,系统的方法很重要。本研究的目的是确定在政府客户组织中进行员工驱动的创新时,实施创新过程模型的关键具体机制。方法论方法是对丹麦建筑行业内的一个政府客户组织进行的探索性案例研究。分析单位是案例组织内的员工和管理人员。确定的主要机制是组织信任机制、创新安全机制、组织实践机制、文化环境机制以及激励员工的认可和奖励结构。决策程序应该是透明的,尤其是对创意所有者和相关员工来说,实施和付诸实践应该是创新过程中的优先阶段。
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引用次数: 3
Organising routines and spaces for employee-driven innovation in global work arrangements 在全球工作安排中为员工驱动的创新组织常规和空间
Q3 Economics, Econometrics and Finance Pub Date : 2018-07-06 DOI: 10.1504/IJEIM.2018.10013639
M. Lotz
Based on a longitudinal case study in a multinational corporation operating in the medical industry, this paper shows how a group of employees from different sites and from various organisational levels learnt and innovated new training practices as they enacted and made use of organisational routines to develop a global training system that supported the company's overall standardisation process. The paper identifies how, in particular, three interrelated routines appear to trigger moments of recursive learning and employee-driven innovation (EDI) among employees. These routines are: 1) an organisational form of global communities of practice; 2) a 'cookbook' representing a set of guidelines to ensure a common approach to the sharing of best practices; 3) a set of governance procedures to support continual improvements. They do so by allowing employees to: a) collectively engage in and work towards a common purpose; b) identify, document and share knowledge about the problems and solutions they encounter in regard to their work; c) continually improve work practices. The findings contribute to an understanding of how organisational structuring of EDI can be developed and managed, and highlight the importance of deliberately organising routines, spaces and moments to foster such dynamics.
基于对一家医疗行业跨国公司的纵向案例研究,本文展示了来自不同地点和不同组织级别的一群员工如何在制定和利用组织惯例开发支持公司整体标准化流程的全球培训系统时,学习和创新新的培训实践。本文特别指出了三个相互关联的例程是如何在员工中引发递归学习和员工驱动创新(EDI)的。这些惯例是:1)全球实践社区的组织形式;2) 代表一套指导方针的“食谱”,以确保共享最佳实践的共同方法;3) 支持持续改进的一套治理程序。他们允许员工:a)集体参与并为共同目标而工作;b) 识别、记录和分享他们在工作中遇到的问题和解决方案的知识;c) 不断改进工作实践。研究结果有助于理解EDI的组织结构是如何发展和管理的,并强调了有意组织日常活动、空间和时刻以促进这种动态的重要性。
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引用次数: 2
Key drivers for service innovation in the UAE's hotel sector 阿联酋酒店业服务创新的主要驱动力
Q3 Economics, Econometrics and Finance Pub Date : 2018-05-22 DOI: 10.1504/IJEIM.2018.10012589
H. A. Beshr, C. Hossan
The tourism sector in the UAE, which is witnessing strong growth, reached 13.8 million arrivals in 2013. The MasterCard Global Destination Cities Index reported that Dubai was ranked as the fourth most visited global site in 2015. In February 2015, the occupancy rate in Dubai reached 86.2% and helped contribute to the AED 6.5 bn in industry revenue in 2014. Service innovation helps hotels sustain the current market and create new business. The literature has focused on innovation more than efficiency as a vital factor of business success, growth, or failure. The main objective of the current study is to investigate the relationships between service innovation in the hotel sector in UAE and organisational support for innovation, resistance to change, organisational trust, work engagement, and organisational conflict. Quantitative research methods were used in this study. The research was conducted among 326 employees working in different levels of departments in UAE hotels. The main results of the study show that organisational support for innovation, organisational trust, and work engagement are positively correlated with service innovation, whereas resistance to change and organisational conflict failed to achieve statistical significance with service innovation.
阿联酋的旅游业正在经历强劲增长,2013年游客人数达到1380万。万事达卡全球目的地城市指数报告称,迪拜在2015年全球访问量排名第四。2015年2月,迪拜的入住率达到86.2%,并为2014年的行业收入贡献了65亿迪拉姆。服务创新有助于酒店维持现有市场并创造新的业务。文献更多地关注创新,而不是效率,将其作为企业成功、成长或失败的关键因素。本研究的主要目的是调查阿联酋酒店行业的服务创新与组织对创新的支持、变革阻力、组织信任、工作投入和组织冲突之间的关系。本研究采用定量研究方法。该研究是在阿联酋酒店不同级别部门的326名员工中进行的。研究的主要结果表明,组织对创新的支持、组织信任和工作投入与服务创新呈正相关,而变革阻力和组织冲突对服务创新的影响不具有统计学意义。
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引用次数: 3
Effect of economic growth initiatives on regional economies: a study in the Indian context 经济增长举措对区域经济的影响:以印度为背景的研究
Q3 Economics, Econometrics and Finance Pub Date : 2018-05-22 DOI: 10.1504/IJEIM.2018.10012591
Vaibhav Tripathi, A. P. Singh, R. Roy
In the present context when India is preparing to witness huge economic expansion though numbers of development programs and initiatives, it becomes important to evaluate them on the basis of their usefulness, structure and evenness in development by analysing different studies in the same field, an attempt has been made to find suitable approaches required for economic development. Increase in regional disparity in the phase of economical development makes the central issue of the paper and the study have been done to find viable methods to minimise it.
在目前的背景下,当印度准备通过大量的发展计划和举措见证巨大的经济扩张时,重要的是通过分析同一领域的不同研究,根据其在发展中的有用性、结构和均匀性对其进行评估,并试图找到经济发展所需的合适方法。在经济发展阶段,区域差距的扩大成为本文的中心问题,并进行了研究,以找到将其最小化的可行方法。
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引用次数: 1
期刊
International Journal of Entrepreneurship and Innovation Management
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