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The Relationship between Lean Practices and Organizational Performance: An Analysis of Operations Management in a Public Institution 精益实践与组织绩效的关系——基于事业单位运营管理的分析
IF 3.8 Q1 Business, Management and Accounting Pub Date : 2023-08-16 DOI: 10.3390/logistics7030052
Patricia Inês Schwantz, L. L. Klein, Eugênio de Oliveira Simonetto
Background: This study aims to analyze the relationship between lean practices and organizational performance in a public institution, specifically, a military organization. Methods: The research has a quantitative approach with a descriptive character, having as a sample the members of a military unit located in Rio Grande do Sul. A valid sample of 116 answered questionnaires was obtained. Data analysis was carried out through multivariate statistical treatment, known as Structural Equation Modeling (SEM), using the Smart-PLS software. Results: At the end of the study, it was possible to confirm the central hypothesis of the study and conclude that lean practices (waste elimination, continuous improvement, support and leadership, member involvement, education and training, long-term thinking, quality, and systemic vision) positively impact organizational performance. Together, these elements combine to engender organizational effectiveness and success, promoting more productivity, quality, profitability, and customer satisfaction, thus improving the organization’s performance. Conclusions: It is evident that the members of the military unit are committed to optimizing organizational performance, showing constant improvement in productivity, rarely committing errors, cost reduction in activities and works, high effectiveness in meeting goals, prioritizing cost reduction in the execution of activities, as well as achieving goals and objectives related to the services provided.
背景:本研究旨在分析公共机构,特别是军事组织中精益实践与组织绩效之间的关系。方法:本研究采用描述性的定量方法,以南里奥格兰德州一支军事部队的成员为样本。获得了116份已回答问卷的有效样本。数据分析是通过多变量统计处理进行的,称为结构方程建模(SEM),使用Smart PLS软件。结果:在研究结束时,可以证实研究的中心假设,并得出结论,精益实践(消除浪费、持续改进、支持和领导、成员参与、教育和培训、长期思维、质量和系统愿景)对组织绩效有积极影响。这些要素结合在一起,形成了组织的有效性和成功,提高了生产力、质量、盈利能力和客户满意度,从而提高了组织的绩效。结论:很明显,军事部队的成员致力于优化组织绩效,表现出生产力的不断提高,很少犯错误,活动和工作的成本降低,实现目标的效率高,在执行活动时优先考虑降低成本,以及实现与所提供的服务相关的目标和目的。
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引用次数: 0
Analyzing the Influence of COVID-19 on the E-Commerce Customer’s Retail Experience in the Supermarket Industry: Insights from Brazil 分析新冠肺炎疫情对超市行业电商客户零售体验的影响:来自巴西的洞察
IF 3.8 Q1 Business, Management and Accounting Pub Date : 2023-08-14 DOI: 10.3390/logistics7030053
Beatriz Moschetta Cunha, Carolina Kato Lettieri, Giulia Wiltenburg Cadena, Veridiana Rotondaro Pereira
Background: E-commerce’s convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian market. The objective was to understand how the pandemic influenced satisfaction in this sector. Methods: A survey research method was employed, utilizing the Critical Incident Technique to identify key quality dimensions important to customers. A total of 133 valid responses underwent exploratory factor analysis. Results: Data analysis identified three dimensions significantly affecting overall customer satisfaction. “Presentation of Products in the Application (app)” had the highest correlation, while “Delivery Logistics” had the lowest. However, when considering the COVID-19 factor, “Delivery Logistics” showed the highest correlation. This indicates that the dimension most affected by the pandemic has the least impact on overall satisfaction in supermarket e-commerce. Conclusions: The study emphasizes the significance of understanding customer satisfaction in supermarket e-commerce, not just during the COVID-19 pandemic but also its post-pandemic consequences. Retailers should prioritize improving product presentation in apps, as it greatly influences overall satisfaction. Addressing the pandemic’s impact on delivery logistics is also crucial to ensure competitiveness in the e-commerce market.
背景:电子商务的便利性、速度和克服地理障碍的能力使其在各行各业越来越受欢迎。本研究分析了COVID-19大流行对巴西市场超市零售电子商务客户体验和满意度的影响。目的是了解大流行病如何影响该部门的满意度。方法:采用调查研究方法,利用关键事件技术来识别对客户重要的关键质量维度。对133份有效问卷进行探索性因子分析。结果:数据分析确定了三个显著影响整体客户满意度的维度。“在应用程序中展示产品”的相关性最高,而“配送物流”的相关性最低。但是,如果考虑到新冠肺炎因素,“快递物流”的相关性最高。这表明受疫情影响最大的维度对超市电子商务整体满意度的影响最小。结论:该研究强调了了解超市电子商务中的客户满意度的重要性,不仅是在COVID-19大流行期间,而且还包括其大流行后的后果。零售商应该优先改善应用程序中的产品展示,因为它会极大地影响整体满意度。应对疫情对配送物流的影响对于确保电子商务市场的竞争力也至关重要。
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引用次数: 1
Recent Advances of Solutions Algorithms for Logistics Routing Problems 物流路径问题求解算法研究进展
IF 3.8 Q1 Business, Management and Accounting Pub Date : 2023-08-10 DOI: 10.3390/logistics7030051
Erfan Babaee Tirkolaee, Alireza Goli, Behnam Malmir
Nowadays, the business landscape is highly focused on establishing efficient logistics systems, with numerous companies striving to gain a strong foothold in the global market and achieve maximum productivity and cost effectiveness [...]
如今,商业环境高度关注建立高效的物流系统,许多公司努力在全球市场上站稳脚跟,实现最大的生产力和成本效益[…]
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引用次数: 0
Interconnectedness between Supply Chain Resilience, Industry 4.0, and Investment 供应链弹性、工业4.0和投资之间的相互联系
IF 3.8 Q1 Business, Management and Accounting Pub Date : 2023-08-09 DOI: 10.3390/logistics7030050
Adnan Al-Banna, Z. A. Rana, Mohammed Yaqot, B. Menezes
Background: As industry and society move towards the second decade of the deluge of advanced technologies of the Industry 4.0 (I4.0) age, introduced circa 2012, it is evident that the global economy continues to grapple with a plethora of ever-intensifying disruptions and vulnerabilities that inflict unexpected and uncontrolled damages on multiple organizational processes. These circumstances demand significant paradigm shifts, placing supply chain resilience (SCR) in the foreground of boardrooms and agendas of executive meetings. Method: This paper presents a bibliometric analysis of selected articles that examine the intricate interplay of I4.0 and SCR under investment constraints. Employing a funnel approach, this study delves deeper into about a hundred papers that were initially selected from a pool of approximately four thousand publications on SCR. The study thoroughly analyzes the interconnection between SCR, I4.0, and investment (INV) while classifying these articles in a structured manner, based on industry type and focus. Results: The primary aim of the paper is to identify trends, gaps, and potential opportunities for future research on the SCR-I4.0-INV interplays. Conclusions: The findings reveal that industries are converging towards the implementation of digital technologies as a strategic move to tackle unexpected, unplanned, and undesired situations. This research illuminates the needs for organizations to prioritize supply chain resilience in the face of disruptions and vulnerabilities while highlighting the potential of digital technologies to enhance their resilience, therefore ensuring sustainable growth.
背景:随着工业和社会进入2012年左右引入的工业4.0时代先进技术的第二个十年,很明显,全球经济仍在努力应对不断加剧的干扰和漏洞,这些干扰和漏洞会对多个组织流程造成意想不到的、不受控制的损害。这些情况需要重大的范式转变,将供应链弹性(SCR)置于董事会和高管会议议程的前台。方法:本文对所选文章进行文献计量分析,研究投资约束下I4.0和SCR的复杂相互作用。本研究采用漏斗法,深入研究了大约一百篇论文,这些论文最初是从大约4000篇关于SCR的出版物中挑选出来的。该研究深入分析了SCR、I4.0和投资(INV)之间的相互联系,同时根据行业类型和重点对这些文章进行了结构化分类。结果:本文的主要目的是确定未来SCR-I4.0-INV层间研究的趋势、差距和潜在机会。结论:研究结果表明,各行业正朝着实施数字技术的方向发展,将其作为应对意外、无计划和不希望的情况的战略举措。这项研究阐明了组织在面临中断和脆弱性时优先考虑供应链弹性的需求,同时强调了数字技术增强其弹性的潜力,从而确保可持续增长。
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引用次数: 3
A Two-Stage Stochastic Linear Programming Model for Tactical Planning in the Soybean Supply Chain 大豆供应链战术规划的两阶段随机线性规划模型
IF 3.8 Q1 Business, Management and Accounting Pub Date : 2023-08-04 DOI: 10.3390/logistics7030049
Silvia Araújo dos Reis, J. Leal, A. M. T. Thomé
Background: The soybean market is representative of the world. Brazil is the largest producer and exporter of this crop and has low production costs but high logistical costs, which are influenced mainly by transport costs. Added to these characteristics, the disputed grain supply, the possibility of crop failure, and the randomness of some parameters that influence the soybean supply chain make decisions even more challenging. Methods: To mathematically model this problem, we carried out an analysis of the scientific production related to grain supply chain and the models used to address the problem, as well as a document analysis and a case study. Results: This paper proposes a new two-stage stochastic linear programming model with fixed recourse for tactical planning in the soybean supply chain from the perspective of the shipper under take or pay contracts over a one-year time horizon. The first-stage variables are the grain purchasing decisions and the volumes of rail and road transportation hired in advance. The model addresses 243 scenarios derived from four uncertainty sources: the purchase and sale prices of raw agricultural products on the spot market, the probability of crop failure, and the external demand. Conclusions: The model is successfully applied to a soybean trade firm in Brazil with expected gain of US$4,299,720 when using the stochastic model instead of the deterministic model. The stochastic model protected the firm from take or pay fines and crop failures, contracting a smaller volume of rail transport than what the company does.
背景:大豆市场具有世界代表性。巴西是该作物最大的生产国和出口国,生产成本低,但物流成本高,主要受运输成本的影响。除此之外,有争议的粮食供应、作物歉收的可能性以及影响大豆供应链的一些参数的随机性,使决策更加具有挑战性。方法:为了对这个问题进行数学建模,我们对与粮食供应链相关的科学生产和用于解决这个问题的模型进行了分析,并进行了文献分析和案例研究。结果:本文提出了一个新的具有固定追索权的两阶段随机线性规划模型,用于大豆供应链中的战术规划,该模型是从一年期内收货或付款合同下的发货人的角度出发的。第一阶段的变量是粮食采购决策以及提前雇佣的铁路和公路运输量。该模型处理了来自四个不确定性来源的243种情景:现货市场上原农产品的购销价格、作物歉收的概率和外部需求。结论:用随机模型代替确定性模型,成功地将该模型应用于巴西一家大豆贸易公司,预期收益为4299720美元。随机模型保护了该公司免受不收不付的罚款和作物歉收的影响,使其铁路运输量比该公司少。
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引用次数: 0
Optimization of the Residual Biomass Supply Chain: Process Characterization and Cost Analysis 剩余生物质供应链的优化:过程表征与成本分析
IF 3.8 Q1 Business, Management and Accounting Pub Date : 2023-08-04 DOI: 10.3390/logistics7030048
Leonel J. R. Nunes, Sandra Silva
This study delves into the critical role of logistical cost optimization in the residual woody biomass supply chain, aiming to enhance the sustainability and efficiency of this resource’s exploitation. The research underscores that proficient cost management of logistical operations is pivotal for the economic feasibility of residual biomass utilization. The paper scrutinizes key aspects, such as collection, transportation, storage, and processing of biomass, emphasizing their individual contributions to the overall cost. It also pays particular attention to the impacts of seasonality and biomass quality variations, which directly influence the cost and effectiveness of the supply chain. To facilitate a deeper understanding of these factors, the study introduces mathematical models that enable the exploration of diverse scenarios and optimization strategies. The use of linear programming, genetic algorithms, and tabu search techniques are discussed in the context of these models. The findings of this research hold significant implications for the management of the residual biomass supply chain and contribute to the transition towards a low-carbon economy.
本研究深入探讨了物流成本优化在剩余木质生物质供应链中的关键作用,旨在提高该资源开发的可持续性和效率。该研究强调,熟练的物流运营成本管理对于剩余生物质利用的经济可行性至关重要。该论文仔细审查了生物质的收集、运输、储存和加工等关键方面,强调了它们对总成本的个人贡献。它还特别关注季节性和生物量质量变化的影响,这些影响直接影响供应链的成本和有效性。为了便于更深入地了解这些因素,该研究引入了数学模型,可以探索不同的场景和优化策略。在这些模型的背景下,讨论了线性规划、遗传算法和禁忌搜索技术的使用。这项研究的结果对剩余生物质供应链的管理具有重要意义,并有助于向低碳经济转型。
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引用次数: 0
Green Supply Chain Management: The Effect of Procurement Sustainability on Reverse Logistics 绿色供应链管理:采购可持续性对逆向物流的影响
Q1 Business, Management and Accounting Pub Date : 2023-08-03 DOI: 10.3390/logistics7030047
Nataliia Letunovska, Felix Amoako Offei, Prince Amoh Junior Junior, Oleksii Lyulyov, Tetyana Pimonenko, Aleksy Kwilinski
Background: Sustainable procurement is about considering social and environmental factors alongside financial factors in making procurement decisions and purchasing goods and services that take into account the social, economic, and environmental impact that such purchasing has on people and communities. This study was carried out to address the effects of procurement sustainability on reverse logistics. It considered four objectives: to establish the relationship between environmental procurement sustainability and reverse logistics, to examine the relationship between economic procurement sustainability and reverse logistics, to examine the relationship between social sustainability procurement and reverse logistics, and to examine the moderating role of government policy. Methods: This study applied structural equation modeling to check the research hypotheses. A purposive sampling technique was used. A structured questionnaire was used to gather primary data. The data gathered were analyzed using descriptive and inferential analysis. The data were analyzed in SPSS version 21. The study found that environmental, economic, and social procurement sustainability has a significant and positive effect on reverse logistics. Government policy moderates the relationships between environmental, economic, and social procurement sustainability and reverse logistics. Conclusions: This study recommends that organizations team up with environmental protection agencies to produce environmentally friendly products. Social interventions that can help protect society from damage should be acknowledged. Good economic policies that ensure that organizations increase their wealth should also be acknowledged.
背景:可持续采购是指在做出采购决策和购买商品和服务时考虑社会和环境因素以及财务因素,并考虑到这种采购对人民和社区的社会、经济和环境影响。本研究旨在解决采购可持续性对逆向物流的影响。它考虑了四个目标:建立环境可持续性采购与逆向物流之间的关系,研究经济可持续性采购与逆向物流之间的关系,研究社会可持续性采购与逆向物流之间的关系,以及研究政府政策的调节作用。方法:采用结构方程模型对研究假设进行检验。采用了有目的的抽样技术。采用结构化问卷收集原始数据。收集的数据采用描述性和推断性分析进行分析。数据采用SPSS version 21进行分析。研究发现,环境、经济和社会采购可持续性对逆向物流具有显著的正向影响。政府政策调节了环境、经济和社会采购可持续性与逆向物流之间的关系。结论:本研究建议组织与环境保护机构合作生产环境友好型产品。应当承认有助于保护社会免受损害的社会干预措施。确保组织增加财富的良好经济政策也应该得到承认。
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引用次数: 19
A Bi-Objective Mixed-Integer Linear Programming Model for a Sustainable Agro-Food Supply Chain with Product Perishability and Environmental Considerations 考虑产品易腐性和环境因素的可持续农业食品供应链双目标混合整数线性规划模型
IF 3.8 Q1 Business, Management and Accounting Pub Date : 2023-07-29 DOI: 10.3390/logistics7030046
Rana Azab, Rana Mahmoud, Rahma Elbehery, M. Gheith
Background: Agro-food supply chains possess specific characteristics due to the diverse nature of products involved and contribute to all three pillars of sustainability, making the optimal design of a sustainable agro-food supply chain a complex problem. Therefore, efficient models incorporating the unique characteristics of such chains are essential for making optimal supply chain decisions and achieving economically and environmentally sustainable agro-food supply chains that contribute to global food security. Methods: This article presents a multi-objective mixed-integer linear programing model that integrates agricultural-related strategic decisions into the tactical design of an agro-food supply chain. The model considers transportation, inventory, processing, demand fulfilment, and waste disposal decisions. It also accounts for seasonality and perishability, ensuring a comprehensive approach to sustainability. The model aims to maximize the total generated profits across the supply chain while simultaneously minimizing CO2 emissions as a measure of environmental impact. Results: By implementing the model on a sugar beet supply chain in the Netherlands, strategic crop rotation farm schedules for the crop rotation cycle and the optimum supply network decisions are obtained. Furthermore, different objectives are analyzed and the Pareto-efficient frontier is investigated to analyze the underlying trade-offs. Additionally, the model serves as a decision support tool for managers facilitating informed investment decisions in technologies that prolong product shelf life while maintaining profitability. Conclusions: The proposed multi-objective model offers a valuable framework for designing economically and environmentally sustainable agro-food supply chains. By aligning with sustainability goals and providing decision support, this research contributes to enhancing global food security and promoting sustainable resource utilization.
背景:由于所涉及产品的多样性,农业食品供应链具有特定的特征,并有助于实现可持续性的所有三大支柱,因此可持续农业食品供应链条的优化设计是一个复杂的问题。因此,结合这些链的独特特征的有效模式对于做出最佳供应链决策和实现有助于全球粮食安全的经济和环境可持续的农产品供应链至关重要。方法:本文提出了一个多目标混合整数线性规划模型,将农业相关战略决策纳入农产品供应链的战术设计中。该模型考虑了运输、库存、加工、需求满足和废物处理决策。它还考虑了季节性和易腐烂性,确保了可持续性的全面方法。该模型旨在最大限度地提高整个供应链的总利润,同时最大限度地减少二氧化碳排放,以此衡量环境影响。结果:通过在荷兰甜菜供应链上实施该模型,获得了作物轮作周期的战略性作物轮作农场时间表和最优供应网络决策。此外,分析了不同的目标,并研究了帕累托有效边界,以分析潜在的权衡。此外,该模型还可作为管理者的决策支持工具,促进对延长产品保质期同时保持盈利能力的技术的知情投资决策。结论:所提出的多目标模型为设计经济和环境可持续的农产品供应链提供了一个有价值的框架。通过与可持续发展目标保持一致并提供决策支持,这项研究有助于加强全球粮食安全和促进可持续资源利用。
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引用次数: 0
Transport Task Models with Variable Supplier Availabilities 具有可变供应商可用性的运输任务模型
IF 3.8 Q1 Business, Management and Accounting Pub Date : 2023-07-27 DOI: 10.3390/logistics7030045
J. Vasilev, R. Nikolaev, Tanka Milkova
Background: With regard to the definition of an optimal transport plan for some material flow in the logistics system in literature and practice, the classical transport task model is developed. The minimization of total transport costs is usually considered for optimality. Some modifications to the classical transport task have also been developed. Methods: The article uses the methods of linear optimization. Based on these methods, two modified transport task models have been constructed, which consider the possibility of planning in advance the quantities available from the suppliers of the transported cargo. These models are applicable in SCM for pharmaceuticals with a national logistics hub. Furthermore, a solver in MS Excel is used to determine the optimal solution of optimization models. Results: Two new (modified, extended) models of the transport task have been constructed, in which a preliminary planning of the available quantities of the transported cargo at the suppliers is made. These quantities shall be planned in such a way as to ensure a minimum total transport cost. Conclusions: By applying the proposed new transport task models, lower total transport costs for carrying out imported pharmaceuticals can be ensured compared to an application of the classical transport task model.
背景:针对文献和实践中物流系统中某些物流的最优运输计划的定义,建立了经典的运输任务模型。总运输成本的最小化通常被认为是最优性。对经典运输任务也进行了一些修改。方法:采用线性优化方法。基于这些方法,构建了两个修改后的运输任务模型,考虑了提前规划从运输货物供应商处获得的数量的可能性。这些模型适用于具有国家物流中心的药品供应链管理。此外,使用MS Excel中的求解器来确定优化模型的最优解。结果:构建了两个新的(修改、扩展)运输任务模型,其中对供应商的可用运输货物数量进行了初步规划。这些数量的计划应确保总运输成本最低。结论:通过应用所提出的新运输任务模型,与应用经典运输任务模型相比,可以确保进口药品的总运输成本更低。
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引用次数: 0
A Comparison of Truck Driver Pre-Employment Hair and Urine Drug Test Efficacy 卡车司机上岗前头发和尿液药物测试效果的比较
IF 3.8 Q1 Business, Management and Accounting Pub Date : 2023-07-26 DOI: 10.3390/logistics7030044
Ming Li, M. D. Voss, J. Cangelosi
Background: To help ensure roadway safety, the federal government mandates trucking companies to conduct pre-employment urine drug tests before allowing drivers to operate a commercial motor vehicle. Unfortunately, urine testing has a short detection window and is easily thwarted, leading some carriers to employ hair testing. Methods: t-tests were utilized to compare hair and urine pre-employment drug test results provided by seven large U.S. trucking companies. Results: results indicate that hair’s positivity rate is statistically greater than urine for each examined drug and across all drugs combined. Conclusions: This paper is the only supply chain work of which we are aware that assesses the statistical differences between hair and urine testing positivity rates. Results support hair testing’s increased ability to prevent lifestyle drug users from operating commercial motor vehicles and should be considered by public policy makers considering whether hair testing results should be allowed into the Drug and Alcohol Clearinghouse.
背景:为了确保道路安全,联邦政府要求卡车运输公司在允许司机驾驶商用机动车之前进行岗前尿液药物测试。不幸的是,尿液检测的检测窗口很短,很容易受阻,导致一些携带者采用毛发检测。方法:采用t检验比较美国七家大型卡车运输公司提供的头发和尿液的就业前药物测试结果。结果:结果表明,在统计上,每种检查药物和所有药物的组合中,头发的阳性率都高于尿液。结论:这篇论文是我们所知的唯一一篇评估头发和尿液检测阳性率之间统计差异的供应链工作。这些结果支持头发检测提高了防止生活方式吸毒者驾驶商用机动车的能力,公共政策制定者应考虑是否应允许头发检测结果进入毒品和酒精信息交换所。
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引用次数: 0
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