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Understanding E-Government Services Usage Continuance: The Role of Service Quality and Habit 理解电子政务服务使用的持续性:服务质量和服务习惯的作用
3区 管理学 Q1 Social Sciences Pub Date : 2023-11-10 DOI: 10.1080/10580530.2023.2279075
Xenia J. Mamakou, Sandra Cohen
ABSTRACTIn this study, we examine the citizens’ continuance intention to use e-government services after adoption. We develop a post-acceptance Information Systems continuance extended model by integrating service quality through the e-GovQual model, and habit. Our results provide corroborative evidence that the inclusion of service quality gives better results than the original model and habit has a strong influence on citizens’ continuance intention regarding e-government services usage both directly and indirectly through moderating and mediating effects.KEYWORDS: IS continuance intentionservice qualityhabite-governmente-GovQualpost-acceptance model AcknowledgementsThis research was supported by the facilities available at the Business Informatics Laboratory (BILab) and the Interdisciplinary Laboratory in Accounting Studies, Financial Management, and Economic and Financial Law, both at the Athens University of Economics & Business, Greece.Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsXenia J. MamakouXenia J. Mamakou is a postdoctoral researcher and a member of the Business Informatics Laboratory (BILab) in the Department of Business Administration at the Athens University of Economics and Business. She holds a PhD in Information Systems and her main research interests are in the areas of e-commerce, e-government, service quality, and business analytics.Sandra CohenSandra Cohen is a Professor of Accounting in the Department of Business Administration at the Athens University of Economics and Business, Greece. Her research interests lie in public sector accounting and management accounting. She is a member of several research groups dealing with public-sector financial management.
摘要本研究考察了公民在采用电子政务服务后的继续使用意愿。我们透过“电子政府一站通”模式整合服务质素和习惯,发展资讯系统验收后的持续扩展模式。实证结果表明,服务质量的纳入效果优于原模型,习惯通过调节和中介作用直接和间接地影响公民对电子政务服务的继续使用意愿。本研究得到了希腊雅典经济与商业大学商业信息学实验室(BILab)和会计研究、财务管理、经济与金融法跨学科实验室的支持。披露声明作者未报告潜在的利益冲突。本文作者xenia J. Mamakou是雅典经济与商业大学工商管理系的博士后研究员和商业信息实验室(BILab)的成员。她拥有信息系统博士学位,主要研究领域为电子商务、电子政务、服务质量和商业分析。Sandra Cohen是希腊雅典经济与商业大学工商管理系会计学教授。主要研究方向为公共部门会计和管理会计。她是处理公共部门财务管理的几个研究小组的成员。
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引用次数: 0
Approaches to Identifying Data Quality Issues: The Role of the Data Broker 识别数据质量问题的方法:数据代理的角色
3区 管理学 Q1 Social Sciences Pub Date : 2023-11-06 DOI: 10.1080/10580530.2023.2274532
Arif Wibisono, David Sammon, Ciara Heavin
ABSTRACTData quality issues are problematic and costly for organizations. Employees (termed “Data Brokers”) must identify data quality issues before data are used for reporting purposes. In five field studies, we investigate how these employees identify these often-hidden data quality issues. Organizations can execute five “checking” approaches: data templates, supervisor validation, data accuracy, data consistency, and data completeness. We discuss each approach, theorize their inter-relationships, and explain their contributions to research and practice.KEYWORDS: Data quality issuesfield studiesdata brokermanual identificationdata curation Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsArif WibisonoArif Wibisono is an Assistant Professor in Information Systems Department, Institut Teknologi Sepuluh Nopember, Indonesia. He received his PhD from Business Information Systems Department, University of College Cork, Ireland (2023), his MS degree in Logistics Information Technology from Pusan National University, Korea (2011) and his BS degree in Information Systems from Institut Teknologi Sepuluh Nopember (ITS), Indonesia (2007). Arif won several scholarships for his studies such as Irish Government Scholarship (GOI) - International Education Scholarship (IES) - 2018, Cork University Business School (CUBS) Scholarship - 2018, Korean Government Scholarship (2008), and Indonesian Directorate of Higher Education (DIKTI) Scholarship (2008). Now, Arif is the Managing Editor for Journal of Decision Systems (Taylor and Francis, UK).David SammonDavid Sammon is a Professor of Information Systems, a self-confessed visual thinker (placing a great value in taxonomical thinking) and works to the adage that “if you can’t draw it, you don’t understand it!” David has 25 years of teaching/research experience in Business Information Systems (BIS), University College Cork (UCC), Ireland. Throughout his career David has designed and directed several educational programmes for postgraduate and executive audiences. Since 2010, David has advocated for the Action Design Research (ADR) approach to applied problem solving. These ADR practices have led to the emergence of the Data Value Map (datavaluemap.com) discursive template (for building shared understanding around data initiatives). David has published his research work in international outlets, such as: Harvard Business Review, Information Systems Journal, Business Horizons, and Information Systems Management. He is also co-Editor-in-Chief of the Journal of Decision Systems. is a Professor of Information Systems, a self-confessed visual thinker (placing a great value in taxonomical thinking) and works to the adage that “if you can’t draw it, you don’t understand it!” David has 25 years of teaching/research experience in Business Information Systems (BIS), University College Cork (UCC), Ireland. Throughout his career David has designed and d
摘要数据质量问题对组织来说是有问题且代价高昂的。员工(称为“数据经纪人”)必须在数据用于报告目的之前识别数据质量问题。在五个实地研究中,我们调查了这些员工如何识别这些经常隐藏的数据质量问题。组织可以执行五种“检查”方法:数据模板、主管验证、数据准确性、数据一致性和数据完整性。我们将讨论每种方法,将它们的相互关系理论化,并解释它们对研究和实践的贡献。关键词:数据质量问题、实地研究、数据经纪、人工识别、数据管理、披露声明作者未报告潜在利益冲突。关于贡献者的说明arif Wibisono arif Wibisono是印度尼西亚Sepuluh理工学院信息系统系的助理教授。他获得爱尔兰科克大学商业信息系博士学位(2023年),韩国釜山国立大学物流信息技术硕士学位(2011年),印度尼西亚Sepuluh 11月理工学院信息系统学士学位(2007年)。Arif获得了多项奖学金,如爱尔兰政府奖学金(GOI) -国际教育奖学金(IES) - 2018,科克大学商学院奖学金(CUBS) - 2018,韩国政府奖学金(2008)和印度尼西亚高等教育理事会奖学金(DIKTI)(2008)。现在,Arif是Journal of Decision Systems (Taylor and Francis, UK)的执行编辑。David Sammon是一名信息系统教授,他自称是一名视觉思想家(非常重视分类学思维),他的工作格言是“如果你不能画出来,那你就不理解它!”David在爱尔兰科克大学(UCC)的商业信息系统(BIS)领域拥有25年的教学/研究经验。在他的职业生涯中,David为研究生和行政人员设计和指导了几个教育项目。自2010年以来,David一直倡导行动设计研究(ADR)方法来解决应用问题。这些ADR实践导致了数据价值地图(datavaluemap.com)话语模板的出现(用于围绕数据计划建立共享理解)。David曾在《哈佛商业评论》、《信息系统杂志》、《商业视野》和《信息系统管理》等国际刊物上发表研究成果。他也是《决策系统杂志》的联合主编。他是一名信息系统教授,自认是一名视觉思想家(非常重视分类学思维),他的工作格言是“如果你不能画出来,那你就不理解它!”David在爱尔兰科克大学(UCC)的商业信息系统(BIS)领域拥有25年的教学/研究经验。在他的职业生涯中,David为研究生和行政人员设计和指导了几个教育项目。自2010年以来,David一直倡导行动设计研究(ADR)方法来解决应用问题。这些ADR实践导致了数据价值地图(datavaluemap.com)话语模板的出现(用于围绕数据计划建立共享理解)。David曾在《哈佛商业评论》、《信息系统杂志》、《商业视野》和《信息系统管理》等国际刊物上发表研究成果。他也是《决策系统杂志》的联合主编。Ciara Heavin是爱尔兰科克大学商学院商业信息系统教授。她的研究重点是在全球医疗保健生态系统和数字化转型中使用信息系统(IS)的机会。Ciara指导了健康/医疗保健领域创新技术解决方案的调查、开发和实施的资助研究。她曾在多个顶级国际信息系统期刊和会议论文集上发表文章。Ciara与Daniel J. Power合著了三本书:《决策支持》、《分析与商业智能》、《基于数据的决策制定与数字化转型》和《变得敏捷》。她是科克大学学院大学伦理委员会现任主席。
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引用次数: 0
Navigating Uncertainty: Post-Pandemic Issues on Digital Transformation 导航不确定性:大流行后数字化转型问题
3区 管理学 Q1 Social Sciences Pub Date : 2023-10-24 DOI: 10.1080/10580530.2023.2274531
Pedro Soto-Acosta
ABSTRACTThis paper critically analyses the current state and future implications of digital transformation, with a specific focus on the challenges that organizations navigate in the post-pandemic era. By emphasizing the importance of strategic vision, adaptability, and a human-centric approach, this article underscores the potential of digital transformation to create value and drive sustainable growth. The reflections and conclusions presented in this work can provide valuable insights for researchers, practitioners, and policymakers alike.KEYWORDS: Digital transformationdigitalizationdigital economydigital entrepreneurshipCOVID-19 pandemic Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsPedro Soto-AcostaPedro Soto-Acosta is a Full Professor of Management at the University of Murcia. He attended Postgraduate Courses at Harvard University and received his PhD in Business Economics from the University of Murcia. He serves as Associate Editor and Senior Editor for several mainstream journals including Electronic Markets, Journal of Knowledge Management, and Information Systems Management. He has published in journals such as Computers in Human Behavior, Electronic Markets, European Journal of Information Systems, European Management Journal, Information Systems Management, Journal of Business Research, Journal of Knowledge Management, and Journal of International Management. Further information is available at http://webs.um.es/psoto
摘要本文批判性地分析了数字化转型的现状和未来影响,特别关注组织在大流行后时代面临的挑战。通过强调战略愿景、适应性和以人为中心的方法的重要性,本文强调了数字化转型在创造价值和推动可持续增长方面的潜力。在这项工作中提出的反思和结论可以为研究人员、从业人员和政策制定者提供有价值的见解。关键词:数字化转型数字化经济数字创业covid -19大流行披露声明作者未报告潜在利益冲突。本文作者pedro Soto-Acosta是穆尔西亚大学管理学正教授。他曾就读于哈佛大学研究生课程,并在穆尔西亚大学获得商业经济学博士学位。他曾担任《电子市场》、《知识管理》、《信息系统管理》等多家主流期刊的副主编和高级编辑。曾在《计算机与人类行为》、《电子市场》、《欧洲信息系统杂志》、《欧洲管理杂志》、《信息系统管理》、《商业研究杂志》、《知识管理杂志》、《国际管理杂志》等期刊上发表文章。欲了解更多信息,请访问http://webs.um.es/psoto
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引用次数: 0
Toward a Mid-Range Design Theory for Developing Pedagogically Effective Serious Games 关于开发具有教学效果的严肃游戏的中间设计理论
3区 管理学 Q1 Social Sciences Pub Date : 2023-10-19 DOI: 10.1080/10580530.2023.2267762
Tobias Schumacher, Marion Festing, Markus Bick
Serious games (SGs) represent promising digital learning tools. However, SG design frameworks frequently lack a comprehensive integration of pedagogical considerations, which might explain the observed variance in SG effectiveness. To address this research gap, we use a design science research approach to develop a mid-range design theory that translates pedagogy into SG design. We exemplify and empirically evaluate the application of our design theory with an SG designed for intercultural competency development with good results.
严肃游戏代表了很有前途的数字化学习工具。然而,SG设计框架往往缺乏教学考虑的全面整合,这可能解释了观察到的SG有效性差异。为了解决这一研究差距,我们使用设计科学研究方法来开发一种中程设计理论,将教学法转化为SG设计。我们举例说明并以经验评估我们的设计理论的应用,为跨文化能力发展而设计的SG取得了良好的效果。
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引用次数: 0
The Influence of Firm’s Top Management Team Characteristics on Big Data Analytics Capability and Competitive Advantage 企业高层管理团队特征对大数据分析能力和竞争优势的影响
3区 管理学 Q1 Social Sciences Pub Date : 2023-09-27 DOI: 10.1080/10580530.2023.2259094
Sujatha Rayburn, Jignya Patel, Jeffrey P. Kaleta
ABSTRACTThis study examines the influence of four critical top management team (TMT) characteristics: (i) shared mindset, (ii) education, (iii) social capital, and (iv) the presence of a chief data officer on a firm’s ability to orchestrate big data analytic capabilities to achieve competitive advantage. Our study’s results indicate that education and social capital of the TMT have a significant positive impact on the firm’s ability to orchestrate big data analytics capabilities for competitive advantage.KEYWORDS: big dataanalytic capabilitiescompetitive advantagetop management team characteristicsorchestrationmultimethodshared TMT mindseteducationsocial capitalchief data officerchief analytic officer Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsSujatha RayburnSujatha Rayburn has worked in the Data Analytics area for more than 20 years and takes pride in calling herself a “data evangelist”. As an experienced Data Analytics Executive, Sujatha has put her expertise to work by leading cross industry teams in the implementation of business value-oriented data analytic solutions. Currently, she is the VP of Information Management Analytics at Delta Community Credit Union where she has pioneered a Data Analytics program that has enabled the credit union to become very data driven. Sujatha is a regular contributor and speaker at various industry, trade conferences, and webinars.Jignya PatelJignya Patel joined the Florida Institute of Technology in 2015 as an assistant professor of Information Systems. She currently directs the Business Applied program at the Nathan Bisk College of Business and is the current chair woman of the Institutional Review Board at FIT. Her research interests include individual use of technology, ethical AI, and human-computer interaction. Her teaching interests include Business Analytics, IT Project Management, and Data Visualization. Her work appears in peer-reviewed journals such as Information Systems Management, Information Technology & People, and Journal of Computer Information Systems, and in prominent conferences such as International Conference of Information Systems and American Conference of Information Systems.Jeffrey P. KaletaJeffrey P. Kaleta is an assistant professor in the Department of Computer Information Systems at Appalachian State University. Jeffrey holds a Ph.D. in Management Information Systems from the University of Memphis and a Master of Management Information Systems from Murray State University. He has spent 10 years working in industry as a design engineer, project leader, and continuous improvement manager. Jeffrey’s research interests include user behaviors in electronic environments, online information search, text analytics, and internet trust, privacy, and risk. His work has been published in scholarly journals including Information Technology and People and Journal of Computer Information Systems.
摘要本研究考察了四个关键的高层管理团队(TMT)特征的影响:(i)共享思维模式,(ii)教育程度,(iii)社会资本,以及(iv)首席数据官的存在对公司协调大数据分析能力以获得竞争优势的能力的影响。我们的研究结果表明,TMT的教育程度和社会资本对公司协调大数据分析能力以获得竞争优势的能力有显著的积极影响。关键词:大数据分析能力竞争优势高层管理团队特点多方法共享TMT思维教育社会资本首席数据官首席分析官披露声明作者未报告潜在的利益冲突。sujatha Rayburn sujatha Rayburn在数据分析领域工作了20多年,并自豪地称自己为“数据传道者”。作为一名经验丰富的数据分析主管,Sujatha将她的专业知识用于领导跨行业团队实施以商业价值为导向的数据分析解决方案。目前,她是Delta社区信用合作社的信息管理分析副总裁,在那里她开创了一个数据分析项目,使信用合作社成为非常数据驱动的。Sujatha经常在各种行业、贸易会议和网络研讨会上发表文章和演讲。Jignya Patel于2015年加入佛罗里达理工学院,担任信息系统助理教授。她目前在内森比斯克商学院(Nathan Bisk College of Business)指导商业应用项目,现任FIT机构审查委员会主席。她的研究兴趣包括个人使用技术、伦理人工智能和人机交互。她的教学兴趣包括商业分析、IT项目管理和数据可视化。她的作品发表在《信息系统管理》、《信息技术与人》、《计算机信息系统杂志》等同行评议期刊上,并在国际信息系统会议和美国信息系统会议等重要会议上发表。Jeffrey P. Kaleta是阿巴拉契亚州立大学计算机信息系统系的助理教授。Jeffrey持有the University of Memphis的管理信息系统博士学位和Murray State University的管理信息系统硕士学位。他在工业领域工作了10年,担任设计工程师、项目负责人和持续改进经理。Jeffrey的研究兴趣包括电子环境下的用户行为、在线信息搜索、文本分析以及互联网信任、隐私和风险。他的作品曾在学术期刊上发表,包括《信息技术与人》和《计算机信息系统杂志》。
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引用次数: 0
From the Editor 来自编辑
3区 管理学 Q1 Social Sciences Pub Date : 2023-08-31 DOI: 10.1080/10580530.2023.2252264
Janice C. Sipior
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引用次数: 0
An Experimental Study to Examine Relationships Between IT Identity and Users’ Post-Adoption Behaviors for Different Types of Health Applications 不同类型健康应用的信息技术认同与用户使用后行为关系的实验研究
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2023-07-19 DOI: 10.1080/10580530.2023.2237187
Mahed Maddah, Pouyan Esmaeilzadeh, Tala Mirzaei
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引用次数: 0
Modeling Business Capabilities in Enterprise Architecture Practice: The Case of Business Capability Models 企业架构实践中的业务能力建模:业务能力模型的案例
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2023-07-03 DOI: 10.1080/10580530.2023.2231635
S. Kotusev, A. Alwadain
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引用次数: 0
The Role of Digital Technologies in the Music Industry—A Qualitative Trend Analysis 数字技术在音乐产业中的作用——定性趋势分析
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2023-06-20 DOI: 10.1080/10580530.2023.2225129
Mahdieh Darvish, M. Bick
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引用次数: 0
From the Editor 来自编辑器
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2023-06-19 DOI: 10.1080/10580530.2023.2218157
J. Sipior
I am pleased to introduce the third issue of Volume 40. Five articles are included in this issue. A conceptual framework for artificial intelligence (AI) governance is proposed in the first article, entitled “Artificial Intelligence Governance For Businesses,” by Johannes Schneider, Rene Abraham, Christian Meske, and Jan vom Brocke. Based upon AI and machine learning literature, this framework classifies governance according to the governance of data, machine learning models, and AI systems along the dimensions of who is governed, what is governed, and how it is governed. The second article, entitled “Investigating the Mediating Effect of Business-IT Alignment between Management of IT Investment and Firm Performance,” by Ilmudeen Aboobucker, Yukun Bao, and Peilin Zhang, investigates how business-IT alignment mediates the management of IT investment and firm performance. The results reveal that business-IT alignment has a partial mediating role in the management of IT investment and firm performance. In the third article, authors Jennifer Jewer, Búi K. Peterson, Raymond G. Gosine, and Peter J. Warrian explore the impact of the institutional environment on the decision to outsource digital innovation in the article entitled “Boundaries and Boundary Spanning in Digital Innovation Outsourcing: The Influence of Institutional Logics and Governance Systems.” The findings show that different types of governance systems can enable or constrain boundary spanning mechanisms that influence the ability of organizations to address their divergent logics and influence the propensity to outsource digital innovation. In the fourth article, entitled “System and Information Qualities in Mobile Fitness Apps and their Effects on User Behavior and Performance,” authors Mobark Q. Aldossari, Quynh N. Nguyen, Anh Ta, and Steven A. Schulz propose and test a model that examines factors that influence the use of goal setting and goal tracking in mobile fitness apps and the impact on user behavior change. The results confirm the importance of system quality and information quality on goal tracking and goal setting use of mobile fitness apps. Finally, the last article in this issue, “Work-to-Home Cybersecurity Spillover: Construct Development and Validation,” authored by Lakshmi Goel, Justin Zuopeng Zhang, and Steven Williamson, investigates workers’ cybersecurity behavior transferred from their workspace to their homes through teleworking and using cloud-based services to remotely access and process their work-related files. Cybersecurity behavior is empirically formalized and confirmed as a new construct referred to as Practice-based Work-toHome Cybersecurity Spillover. Submission details are presented on the ISM website: http://www.tandfonline.com/uism Submissions are welcome through ScholarOne’s Manuscript Central for ISM at: http://mc.manuscriptcentral.com/uism Please consider the Information Systems Management journal for publication of your best research. Also, I invit
我很高兴向大家介绍第40卷的第三期。本期共收录五篇文章。Johannes Schneider、Rene Abraham、Christian Meske和Jan vom Brocke在题为“企业的人工智能治理”的第一篇文章中提出了人工智能治理的概念框架。基于人工智能和机器学习文献,该框架根据数据治理、机器学习模型和人工智能系统,按照谁被治理、什么被治理以及如何治理的维度对治理进行分类。Ilmudeen Aboobucker、Yukun Bao和Peilin Zhang的第二篇文章题为“调查企业IT联盟在IT投资管理和企业绩效之间的中介作用”,研究了企业IT联盟如何中介IT投资管理与企业绩效。研究结果表明,企业IT联盟在IT投资管理和企业绩效管理中具有部分中介作用。在第三篇文章中,作者Jennifer Jewer、Búi K.Peterson、Raymond G.Gosine和Peter J.Warrian在题为“数字创新外包中的边界和边界跨越:制度逻辑和治理系统的影响”的文章中探讨了制度环境对数字创新外包决策的影响。“研究结果表明,不同类型的治理系统可以启用或约束边界跨越机制,这些机制影响组织解决其不同逻辑的能力,并影响外包数字创新的倾向。在题为“移动健身应用程序中的系统和信息质量及其对用户行为和性能的影响”的第四篇文章中,作者Mobark Q.Aldossari、Quynh N.Nguyen、Anh Ta和Steven A.Schulz提出并测试了一个模型,该模型考察了影响移动健身应用中使用目标设定和目标跟踪的因素,以及对用户行为变化的影响。研究结果证实了系统质量和信息质量对移动健身应用程序目标跟踪和目标设定的重要性。最后,本期最后一篇由Lakshmi Goel、Justin Zuopeng Zhang和Steven Williamson撰写的文章《工作到家庭的网络安全溢出:构建开发和验证》调查了员工通过远程工作和使用基于云的服务远程访问和处理工作文件从工作场所转移到家中的网络安全行为。网络安全行为是经验形式化的,并被确认为一种新的结构,称为基于实践的工作到家庭网络安全溢出。ISM网站上提供了提交的详细信息:http://www.tandfonline.com/uism欢迎通过ScholarOne的ISM手稿中心提交意见,网址:http://mc.manuscriptcentral.com/uism请参阅《信息系统管理》杂志,以发表您的最佳研究成果。此外,我邀请您考虑客座编辑一期特刊。最后,我要感谢我们忠实的读者群,感谢资深编辑在监督投稿方面的专业知识,感谢作者进行高质量的研究,感谢许多审稿人认真为作者提供宝贵的反馈。阅读愉快!
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引用次数: 0
期刊
Information Systems Management
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