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Social Influence Effect on Consumers’ Intention to Adopt Mobile Banking Services 社会影响对消费者采用手机银行服务意愿的影响
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2021-08-11 DOI: 10.1080/10580530.2021.1965678
E. J. M. Arruda-Filho, Aline Cristina Lobo Nogueira, E. M. S. Costa
ABSTRACT This article analyzes how the perception of risk moderates the relationships between social influence and the characteristics of personal innovativeness (PI), perceived utility (PU) and trust, leading to an increase in the adoption process for mobile banking. A quantitative study was developed, using partial least squares SEM. It was identified that social influence is antecedent of PI, PU and trust in the adoption of mobile banking and perceived risk moderates these relations described.
摘要本文分析了风险感知如何调节社会影响与个人创新能力(PI)、感知效用(PU)和信任特征之间的关系,从而增加手机银行的采用过程。利用偏最小二乘扫描电镜进行了定量研究。研究发现,在采用手机银行时,社会影响是PI、PU和信任的先行因素,感知风险调节了这些关系。
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引用次数: 8
The Impact of National Culture on Strategic IT Alignment: A Multiple-case Study of Subsidiaries of Multinational Corporations 国家文化对战略IT结盟的影响:跨国公司子公司的多案例研究
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2021-07-28 DOI: 10.1080/10580530.2021.1954733
G. Adaba, David W. Wilson, Julian M. Sims
ABSTRACT Through a multiple-case study of three subsidiaries of multinational corporations (MNCs), we examined the impact of national culture on strategic information technology (IT) alignment. We found that the headquarters and subsidiary host national cultures affect alignment indirectly, through variables in the organizational context, including intercultural communications, IT governance, management style, differences in work values and practices, and cultural conflict and mistrust. Based on the findings, we propose a model of national culture and alignment.
摘要通过对跨国公司三个子公司的多个案例研究,我们考察了民族文化对战略信息技术结盟的影响。我们发现,总部和附属东道国文化通过组织环境中的变量间接影响一致性,包括跨文化沟通、IT治理、管理风格、工作价值观和实践的差异以及文化冲突和不信任。基于这些发现,我们提出了一个民族文化和结盟的模型。
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引用次数: 2
Critical Success Factors of Business-managed IT: It Takes Two to Tango 业务管理IT的关键成功因素:探戈需要两个人
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2021-07-05 DOI: 10.1080/10580530.2021.1938300
Stefan Klotz, M. Westner, S. Strahringer
ABSTRACT This paper identifies critical success factors of Business-managed IT based on case study results. Four groups of critical success factors emerge: (1) general approach to Business-managed IT/Business-managed IT strategy, (2) Business-managed IT project prerequisites/Business-managed IT team, (3) Business-managed IT project execution and outcome, and (4) information technology management for Business-managed IT. The results suggest that bilateral responsibility between the business unit and the IT organization is the most favorable governance option for Business-managed IT.
摘要本文基于案例研究结果,确定了企业管理IT的关键成功因素。出现了四组关键的成功因素:(1)业务管理的IT/业务管理的IT战略的一般方法,(2)业务管理IT项目先决条件/业务管理IT团队,(3)业务管理信息技术项目执行和结果,以及(4)业务管理信息技术管理。结果表明,业务部门和IT组织之间的双边责任是企业管理IT最有利的治理选择。
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引用次数: 3
About the ISM Special Issue: The Business Value of Data Analytics 关于ISM特刊:数据分析的商业价值
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2021-07-03 DOI: 10.1080/10580530.2021.1934806
Tsipi Heart, Arik Ragowsky, Ajit Sharma
Organizations have long valued and pursued data analytics. For decades, most firms have accumulated vast amounts of data, yet they differ greatly in their capabilities to derive significant business value from these data. Recently, big data analytics and artificial intelligence have enhanced but also complicated the analysis of organizational data, requiring multi-disciplinary experts who can master both modeling and statistics, and knowledge of the business domain. Furthermore, organizations now have a plethora of external data available to analyze in addition to internal data, often requiring different data analytics methods and tools. Skillful use of data analytics is increasingly valuable but challenging, rendering it an important organizational resource that can drive sustained competitive advantage according to the Resource-Based View (RBV) of the firm. To derive value from data, organizations should successfully tackle several barriers. First, data analytics is an information technology (IT) that must be accepted and adopted by decision-makers and other organizational stakeholders. Comprehensive use clearly drives business value. Hence, managers should understand the factors promoting organizational use of data analytics. Then, managers should decide in which analytical competencies to invest, to maximize business value, and what processes should be employed for optimal use of data analytics in each organizational level. Managers must also determine which data are pertinent to each business decision, and how those data should be attained. Since data gathering, preparation and storage are costly, evaluating alternative data sources against expected results is important. In this regard, identifying significant factors affecting the phenomenon at the basis of the business question is of great importance, in order to include these data items in the dataset. Finally, since numerous models and tools are available for analytics, an organization’s experts must carefully select which of them are most powerful for the question at hand while providing insightful and explainable results that business managers can interpret. These are but a few issues faced by organizations wishing to maximize business value of data analytics. This special issue of the Information Systems Management journal includes five papers that address the above significant issues associated with gleaning business value from data analytics. The first paper, “Trustworthiness and the Adoption of Business Analytics” by Victoria Nacarelli and David Gefen, examines factors affecting use of and satisfaction from data analytics. They test an extended Technology Acceptance Model (TAM), with information quality and team trustworthiness as two antecedents affecting analysis level and satisfaction. They test the model on a sample of 262 managers. The results show that team trustworthiness has a stronger effect on analysis use, while perceived usefulness has a stronger effect on satisfaction
组织长期以来一直重视和追求数据分析。几十年来,大多数公司都积累了大量的数据,但他们从这些数据中获得重要商业价值的能力却存在很大差异。最近,大数据分析和人工智能增强了对组织数据的分析,但也使分析变得复杂,需要掌握建模和统计以及业务领域知识的多学科专家。此外,除了内部数据外,组织现在还有大量的外部数据可供分析,通常需要不同的数据分析方法和工具。熟练使用数据分析越来越有价值,但也越来越具有挑战性,根据公司的资源基础观(RBV),数据分析是一种重要的组织资源,可以推动持续的竞争优势。为了从数据中获得价值,组织应该成功地解决几个障碍。首先,数据分析是一种信息技术(IT),必须被决策者和其他组织利益相关者接受和采用。全面的使用清楚地推动了业务价值。因此,管理人员应该了解促进组织使用数据分析的因素。然后,管理人员应该决定投资哪些分析能力,以最大化业务价值,以及在每个组织级别中应该采用哪些流程来最佳地使用数据分析。管理人员还必须确定哪些数据与每个业务决策相关,以及应该如何获得这些数据。由于数据收集、准备和存储的成本很高,因此根据预期结果评估替代数据源非常重要。在这方面,在业务问题的基础上识别影响现象的重要因素非常重要,以便将这些数据项包含在数据集中。最后,由于有许多模型和工具可用于分析,因此组织的专家必须仔细选择其中最强大的模型和工具,同时提供业务经理可以解释的有洞察力和可解释的结果。这些只是希望最大化数据分析业务价值的组织所面临的几个问题。本期《信息系统管理》杂志的特刊包括五篇论文,讨论了与从数据分析中收集商业价值相关的上述重要问题。第一篇论文《可信度和商业分析的采用》由Victoria Nacarelli和David Gefen撰写,研究了影响数据分析使用和满意度的因素。他们测试了一个扩展的技术接受模型(TAM),将信息质量和团队可信度作为影响分析水平和满意度的两个前因。他们在262名管理者的样本上测试了这个模型。结果表明,团队可信度对分析使用有较强的影响,而感知有用性对满意度有较强的影响,但不影响分析使用。因此,这项研究强调了团队可信度的重要性,这是在此背景下较少讨论的一个方面。Sven Klee、Andreas Janson和Jan Marco Leimeister撰写的第二篇论文《数据分析能力如何促进商业价值——系统回顾和前进之路》补充了第一篇论文的发现,通过全面的文献回顾和访谈,展示了数据分析能力如何直接促进商业价值。团队可信度无疑是一项重要的能力,但鉴于数据分析的复杂性,这是一个具有挑战性的目标。作者提出了一个从工作实践、组织和超组织层面的数据分析中获得商业价值的模型,并强调了组织应该发展的三种一般类型的能力:领域管理、技术管理和数据管理。第三篇论文,“电信数据网络的替代方案:空间和推荐网络对客户流失检测的价值”,由Christian Colot, Philippe Baecke和Isabelle Linden撰写,涉及数据源。他们表明,空间和推荐网络可以提供与通常从通信网络中获得的结果相媲美的结果,以检测客户流失。虽然通信网络直接提供运营数据,但其他两个需要电信公司进行更大的投资。然而,这项额外的投资应该考虑到传统文本和电话通信的使用越来越少,而其他网络的使用越来越多,这表明它们在客户流失检测方面的表现是相当的,如果不是更好的话。最后两篇论文涉及医疗保健行业的数据分析,这是一个拥有大量数据的领域INFORMATION SYSTEMS MANAGEMENT 2021, VOL. 38, NO. 5。3,183 - 184 https://doi.org/10.1080/10580530.2021.1934806
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引用次数: 1
From the Editor 来自编辑
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2021-06-18 DOI: 10.1080/10580530.2021.1932957
J. Sipior
60 Hospitalization in a psychiatric ward is a complex experience that requires patients to cope with new situations and interact with previously unfamiliar people, such as staff members and fellow patients. Living together 24 hours a day in a ward and participating in group therapeutic interventions facilitates an atmosphere where patients can discuss their problems and may sometimes develop close, intimate relationships. Contact with peers from within the mental health system is likely to provide opportunities for ventilation of emotions, reassurance and social approval, problem solving and reality testing (1). The issue of sexual relations between psychiatric inpatients is more problematic. Though 75% of sexual relationships in acute wards are by reciprocal consent (2), dilemmas arise regarding patients’ rights, mental conditions, suicidality, impulsivity, cultural, familial and social norms. The situation becomes more complicated when the involved patients have spouses, come from different ethnic backgrounds, or face adversity due to political strife between two ethnicities. Here we report the problematic case of an emotional involvement which developed between a young man with schizophrenia and a young woman with borderline personality disorder with different ethnic backgrounds. Mr. P is a 21 year-old Jewish Israeli, diagnosed with DSMIV schizophrenia. While in an open psychiatric ward, P met a 20 year-old Arab Israeli woman and they became deeply involved in an emotional relationship. The relationship’s process was very dramatic and unstable, partly because of the strong opposition from both families. The hospital staff was faced with the impact of this situation on P’s mental condition, including suicidal thoughts, wedding plans and resistance to discharge. Rehabilitation programs did not progress due to lack of cooperation. The problematic emotional circumstances of the relationship interfered with his chances of achieving a complete remission. He was very tense and at one point was transferred to a closed ward after he exhibited aggressive behavior following a fight with his girlfriend. When his mental condition improved he was discharged, but he refused to participate in any rehabilitation program in the community. Once again, he was admitted to the ward because of his reports of “suicidal thoughts”. It was clear that he came back in order to stay with his girlfriend in the only place where they were able to be together without fear of their families’ reactions. Ms. M is a 20 year-old Israeli Arab woman. She was admitted to the same open psychiatric ward as Mr. P because of depression and suicidal thoughts. Her behavior in the ward was characterized by emotional lability, anxiety, a pattern of dramatic and unstable relationships and short psychotic episodes. She was diagnosed with borderline personality disorder. After her first discharge, she was re-admitted several times, because of violent confrontations with her family, partly becaus
在精神病病房住院是一种复杂的经历,需要患者应对新情况,并与以前不熟悉的人(如工作人员和其他患者)互动。在一个病房里一天24小时住在一起,参与小组治疗干预,促进了一种氛围,病人可以讨论他们的问题,有时可能会发展出亲密的关系。在精神卫生系统内与同伴接触,可能为情绪通风、安心和社会认可、问题解决和现实测试提供机会(1)。精神科住院患者之间的性关系问题更有问题。虽然急症病房中75%的性关系是双方同意的(2),但在患者权利、精神状况、自杀倾向、冲动、文化、家庭和社会规范等方面出现了困境。当患者有配偶、来自不同种族、或因两个种族的政治冲突而面临逆境时,情况就会变得更加复杂。在这里,我们报告了一个问题的情况下,情感参与发展之间的年轻男子精神分裂症和年轻女子与不同种族背景的边缘性人格障碍。P先生是一名21岁的犹太裔以色列人,被诊断患有DSMIV精神分裂症。在一个开放的精神病院,P遇到了一名20岁的阿拉伯裔以色列妇女,他们陷入了一段感情关系。这段关系的发展过程非常戏剧化和不稳定,部分原因是双方家庭的强烈反对。医院工作人员面临着这种情况对P精神状况的影响,包括自杀念头、婚礼计划和拒绝出院。由于缺乏合作,康复计划没有进展。这段关系中有问题的情感环境妨碍了他完全康复的机会。他非常紧张,在与女友打架后表现出攻击性行为后,一度被转移到一个封闭的病房。当他的精神状况好转后,他出院了,但他拒绝参加社区的任何康复计划。他又一次因为报告的“自杀念头”而被送进病房。很明显,他回来是为了和他的女朋友呆在唯一一个他们可以在一起而不用担心家人反应的地方。M女士是一名20岁的以色列阿拉伯妇女。由于抑郁和自杀念头,她与P先生住在同一间精神病院。她在病房里的行为特点是情绪不稳定,焦虑,一种戏剧性和不稳定的关系模式,以及短暂的精神病发作。她被诊断为边缘型人格障碍。在她第一次出院后,由于她与家人的暴力冲突,部分原因是她拒绝按照阿拉伯社会规范行事,她多次重新入院。由于她与Mr. P.的恋爱关系,情况变得更加复杂,M不想回家,即使是周末,因为她经常卷入她与Mr. P.的关系中。家里的暴力加剧了,所以部门工作人员决定M的康复应该在离家的地方进行。但是M没有配合,她的家人明确反对这个项目,最终在9个月后她回到了家里。这两个病人之间的关系对每个人作为一个个体的治疗以及专业人员的管理都有一些影响。考虑到P先生患有精神分裂症,这是一种通常与孤独感和孤立感相关的疾病,他与M夫人的情感和性关系可能表明一定程度的成功。然而,他与M的关系太过密切,以至于他失去了参与没有她参与的康复项目和治疗活动的所有动力。在他的心理治疗过程中,除了他的女朋友,他什么都不谈。他的情绪非常不稳定,他对关系中各种情况的反应是不可预测的。虽然P和M在病房内没有发生性接触,但工作人员强烈怀疑他们找到了隐蔽的地方在一起。当家人向这对夫妇施压要求断绝关系时,P报告了自杀的想法。在P长期住院期间,工作人员不得不重新制定他的治疗目标。P的精神状况没有改善。虽然他没有精神状态,但他拒绝参加职业治疗和治疗小组,并表现出功能恶化。工作人员面临着既要尊重P的权利,又要保护他不成为M某种程度情感虐待的受害者的两难境地。 关于出院的决定很复杂,因为在病房外,他觉得自己一无所有,他报告说,只有在病房里和M在一起,他才觉得自己还活着。此外,M的家人威胁说,如果他不终止与M的关系,就要谋杀他和他的家人。M是一位年轻的阿拉伯穆斯林妇女。她的行为违背了她所在社会的社会和宗教规范,激怒了她的父母,甚至到了谋杀威胁的地步。在精神科病房里,她感到很自由,很受年轻病人的欢迎。工作人员怀疑她是不是在操纵P先生的感情,利用他作为对付家人的武器,还是利用她的疾病来逃避她所经历的压抑的家庭生活。在她的情况下,很难建立治疗目标,应付她的自杀念头,并适当地管理她与家人的互动。给编辑的信
{"title":"From the Editor","authors":"J. Sipior","doi":"10.1080/10580530.2021.1932957","DOIUrl":"https://doi.org/10.1080/10580530.2021.1932957","url":null,"abstract":"60 Hospitalization in a psychiatric ward is a complex experience that requires patients to cope with new situations and interact with previously unfamiliar people, such as staff members and fellow patients. Living together 24 hours a day in a ward and participating in group therapeutic interventions facilitates an atmosphere where patients can discuss their problems and may sometimes develop close, intimate relationships. Contact with peers from within the mental health system is likely to provide opportunities for ventilation of emotions, reassurance and social approval, problem solving and reality testing (1). The issue of sexual relations between psychiatric inpatients is more problematic. Though 75% of sexual relationships in acute wards are by reciprocal consent (2), dilemmas arise regarding patients’ rights, mental conditions, suicidality, impulsivity, cultural, familial and social norms. The situation becomes more complicated when the involved patients have spouses, come from different ethnic backgrounds, or face adversity due to political strife between two ethnicities. Here we report the problematic case of an emotional involvement which developed between a young man with schizophrenia and a young woman with borderline personality disorder with different ethnic backgrounds. Mr. P is a 21 year-old Jewish Israeli, diagnosed with DSMIV schizophrenia. While in an open psychiatric ward, P met a 20 year-old Arab Israeli woman and they became deeply involved in an emotional relationship. The relationship’s process was very dramatic and unstable, partly because of the strong opposition from both families. The hospital staff was faced with the impact of this situation on P’s mental condition, including suicidal thoughts, wedding plans and resistance to discharge. Rehabilitation programs did not progress due to lack of cooperation. The problematic emotional circumstances of the relationship interfered with his chances of achieving a complete remission. He was very tense and at one point was transferred to a closed ward after he exhibited aggressive behavior following a fight with his girlfriend. When his mental condition improved he was discharged, but he refused to participate in any rehabilitation program in the community. Once again, he was admitted to the ward because of his reports of “suicidal thoughts”. It was clear that he came back in order to stay with his girlfriend in the only place where they were able to be together without fear of their families’ reactions. Ms. M is a 20 year-old Israeli Arab woman. She was admitted to the same open psychiatric ward as Mr. P because of depression and suicidal thoughts. Her behavior in the ward was characterized by emotional lability, anxiety, a pattern of dramatic and unstable relationships and short psychotic episodes. She was diagnosed with borderline personality disorder. After her first discharge, she was re-admitted several times, because of violent confrontations with her family, partly becaus","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":null,"pages":null},"PeriodicalIF":6.2,"publicationDate":"2021-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2021.1932957","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46865926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Algorithms Creating Paradoxes of Power: Explore, Exploit, Embed, Embalm 创造权力悖论的算法:探索、开发、嵌入、禁运
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2021-06-14 DOI: 10.1080/10580530.2021.1939200
Lauri Paavola, Richard W. Cuthbertson
ABSTRACT Algorithms play an increasing role in food retailing and distribution. Through a longitudinal study supported by qualitative interviews, we explore how such technologies have turned the sourcing of food into a highly automated transaction, moving from explore and exploit to embed and embalm. We demonstrate the impact that embedding algorithms can have on organizational processes and structures and that this may shift the balance of power within the value chain without being visible to management.
摘要算法在食品零售和配送中发挥着越来越重要的作用。通过一项由定性访谈支持的纵向研究,我们探讨了这些技术如何将食品采购转变为高度自动化的交易,从探索和开发转变为嵌入和防腐。我们证明了嵌入算法可能对组织流程和结构产生的影响,这可能会在不被管理层看到的情况下改变价值链内的权力平衡。
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引用次数: 2
Review of Prediction Analytics Studies on Readmission for the Chronic Conditions of CHF and COPD: Utilizing the PRISMA Method 应用PRISMA方法对慢性充血性心力衰竭和慢性阻塞性肺病的预测分析研究综述
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2021-05-25 DOI: 10.1080/10580530.2021.1928341
O. Ben‐Assuli
ABSTRACT Hospital readmission for chronic illness is a ubiquitous phenomenon that is a major contributor to the growing costs of the healthcare sector. Here, PRISMA was used to identify studies dealing with predicting readmissions for CHF and COPD patients that implemented machine learning techniques. The PRISMA output yielded 21 articles that met the inclusion criteria. It is recommended to include previous visit data, and track the same patients over multiple visits when predicting these readmissions.
慢性疾病再入院是一个普遍存在的现象,是医疗保健部门不断增长的成本的主要贡献者。在这里,PRISMA被用于识别涉及预测CHF和COPD患者再入院的研究,这些研究采用了机器学习技术。PRISMA的输出结果为21篇符合纳入标准的文章。建议包括以前的就诊数据,并在预测这些再入院时跟踪同一患者的多次就诊。
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引用次数: 3
Virtual influencers’ impacts on brand attitudes and purchasing intention of services and products 虚拟影响者对服务和产品的品牌态度和购买意愿的影响
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2021-04-30 DOI: 10.52558/ISM.2021.04.22.1.55
Donga Lee, S. Hong, Yu-Ri Park
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引用次数: 3
Factors affecting the continuance intention to use Intelligent Personal Assistant of smartphone for driving assistant services 影响智能手机智能个人助理驾驶辅助服务持续意向的因素
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2021-04-30 DOI: 10.52558/ISM.2021.04.22.1.29
Dokyung Kim, Seongcheol Kim
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引用次数: 1
Criteria for determining the price of reassigned spectrum for mobile telecommunication services: Expected or actual sales vs a winning bid of a previous auction 为流动电讯服务厘定重新分配频谱价格的准则:预期或实际销售与上一次拍卖的中标价
IF 6.2 3区 管理学 Q1 Social Sciences Pub Date : 2021-04-30 DOI: 10.52558/ISM.2021.04.22.1.113
Yongil Choi
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引用次数: 0
期刊
Information Systems Management
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