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Linguistic Inclusiveness in Organizations: A Russophone Bank in Post-Soviet Kazakhstan 组织中的语言包容性:后苏联时期哈萨克斯坦的一家俄语银行
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-04-11 DOI: 10.5465/amj.2020.1226
EunJoo Koo, Anna Kim
Organizations increasingly operate in diverse languages to serve external stakeholders, yet often adopt monolingual practices for internal work processes. As language is both a skill and a source of identity, low-status language speakers may experience identity-based exclusion in such organizations, regardless of their common corporate language skills. We thus explore how linguistic inclusiveness can emerge among tensions between the demands for multilingual services and the need for a lingua franca in organizations. Grounded in a qualitative study of a Russophone bank in Kazakhstan, we theorize how actors with different linguistic and sociocultural backgrounds engage in sociolinguistic work—that is, everyday actions that shape practices surrounding the use of a particular tongue within an organization—in the context of changing linguistic dynamics in society. Through sociolinguistic work, members of marginalized, in-between, and dominant groups respond to societal changes and influence others’ perceptions of languages and behaviors, ultimately reshaping internal linguistic dynamics over time. By conceptualizing language as an important dimension of diversity, theorizing the emergence of linguistic inclusiveness through sociolinguistic work, and highlighting the critical role of an in-between group in this process, we advance research at the intersection of languages and inclusiveness in organizations.
各组织越来越多地使用多种语言为外部利益相关者服务,但在内部工作流程中却往往采用单一语言的做法。由于语言既是一种技能,也是身份的来源,因此,在这些组织中,地位较低的语言使用者可能会遭遇基于身份的排斥,尽管他们拥有共同的企业语言技能。因此,我们探讨了语言包容性如何在对多语种服务的需求和对组织中通用语言的需要之间的紧张关系中出现。我们以对哈萨克斯坦一家讲俄语的银行的定性研究为基础,从理论上探讨了在社会语言动态不断变化的背景下,具有不同语言和社会文化背景的参与者如何参与社会语言工作,即在组织内部围绕特定语言的使用形成惯例的日常行为。通过社会语言工作,边缘群体、中间群体和主流群体的成员对社会变化做出反应,并影响他人对语言和行为的看法,最终随着时间的推移重塑内部语言动态。通过将语言概念化为多样性的一个重要维度,通过社会语言学工作理论化语言包容性的出现,并强调中间群体在这一过程中的关键作用,我们推进了组织中语言和包容性交叉点的研究。
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引用次数: 0
The Paradox of Spatial and Relational Embeddedness: Tie Reinitiation after a Trust Violation 空间和关系嵌入的悖论:失信后的纽带再启动
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-04-09 DOI: 10.5465/amj.2022.1143
Pankaj Kumar, Agnieszka Nowinska, Akbar Zaheer
How does embeddedness—spatial and relational—influence interfirm tie reinitiation when trust is violated? The taken-for-granted relationship between prior ties and repeat tie formation becomes complex when trust violations are introduced. Two divergent schools of thought emerge: an “embeddedness as a buffer” logic, wherein embedded partners may be more forgiving, versus an “et tu Brute” logic, wherein embedded partners feel betrayed. We tackle this theoretical tension by examining brokerage relationships. When spatially or relationally embedded, focal firm–broker ties further enhance trust but the ensuing higher expectations also make embedded trust more brittle due to the broker’s divided loyalties, resulting in a steeper decline in trust after a violation. Our central hypotheses thus highlight a paradox of embeddedness: while spatial and relational trust foster repeat ties under normal circumstances, it takes proportionately longer for such embedded ties to be reinitiated when trust is violated. We use a unique hand-collected data set in the global dry cargo shipping industry with voyage-level data on 3,618 exchanges between a Copenhagen-based shipowner–operator (the focal firm) and 235 shipbrokers from 2011 to 2018 and a Weibull hazard rate estimator. We find support for the paradox of embeddedness when trust is violated in brokerage relationships.
当信任受到侵犯时,嵌入性--空间和关系--如何影响公司间纽带的重新建立?当出现失信行为时,先前联系与重复建立联系之间理所当然的关系就变得复杂了。这就出现了两种不同的观点:一种是 "嵌入性作为缓冲 "的逻辑,即嵌入的合作伙伴可能会更加宽容;另一种是 "等等布鲁特 "的逻辑,即嵌入的合作伙伴会感到被背叛。我们通过研究经纪关系来解决这一理论矛盾。当空间或关系嵌入时,焦点公司与经纪人之间的联系会进一步增强信任,但随之而来的更高期望也会使嵌入式信任因经纪人的忠诚分歧而变得更加脆弱,从而导致信任在违约后急剧下降。因此,我们的核心假设凸显了嵌入式信任的悖论:在正常情况下,空间信任和关系信任会促进重复联系,但当信任受到侵犯时,这种嵌入式联系需要更长的时间才能重新启动。我们使用了全球干货航运业手工收集的独特数据集,其中包含一家位于哥本哈根的船东-运营商(焦点公司)与 235 名船舶经纪人之间从 2011 年到 2018 年的 3,618 次航次数据,并使用了 Weibull 危险率估算器。我们发现,当经纪关系中的信任遭到破坏时,嵌入性悖论得到了支持。
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引用次数: 0
Perceived Firm-Specific Human Capital: Mobility Constraint or Enhancer? 感知的企业特定人力资本:流动性是制约因素还是促进因素?
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-04-01 DOI: 10.5465/amj.2021.0874
Bukky Akinsanmi Oyedeji, Russell W. Coff
We explore the relationship between workers’ perceptions of firm-specific human capital (FSHC) and turnover. The belief that actual FSHC constrains mobility undergirds its critical role in resource-based theory. However, this rests on a strong assumption of information efficiency that market actors correctly assess how specific an individual’s skills are, and price it appropriately. Emerging theoretical viewpoints dispute this, pointing out labor market imperfections and substantial difficulty in observing FSHC. We therefore develop theory about how perceived FSHC may relate positively to mobility by articulating a role for well-known supply-side mechanisms such as job satisfaction, embeddedness, and preference for job autonomy. Using two archival surveys and two primary surveys collected in very different contexts (South Korea and the United States), we found support for our theory. Perceptions of FSHC were associated with increased mobility and this effect was partially mediated by job satisfaction and job embeddedness. The effect was augmented for workers who value autonomy in their jobs (and who are more likely to exit if they perceived their skills as FSHC). Since the effect of perceived FSHC is quite different from that OF extant theory which focused on actual FSHC, we explore implications for resource-based and human capital theories.
我们探讨了工人对企业特定人力资本(FSHC)的看法与人员流动之间的关系。人们认为,实际的企业特定人力资本会限制流动性,这也是其在基于资源的理论中发挥关键作用的基础。然而,这种观点建立在一个强有力的信息效率假设之上,即市场参与者正确评估个人技能的特殊性,并对其进行适当定价。新出现的理论观点对此提出了质疑,指出了劳动力市场的不完善以及观察 FSHC 的巨大困难。因此,我们通过阐明众所周知的供应方机制(如工作满意度、嵌入性和工作自主性偏好)的作用,就感知到的 FSHC 如何可能与流动性产生积极关系提出了理论。通过在截然不同的背景下(韩国和美国)收集的两份档案调查和两份原始调查,我们发现我们的理论得到了支持。对 FSHC 的认知与流动性的增加有关,而工作满意度和工作嵌入性对这种效应起到了部分中介作用。对于重视工作自主性的员工(如果他们认为自己的技能是 FSHC,则更有可能离职)来说,这种效应会增强。由于感知 FSHC 的影响与注重实际 FSHC 的现有理论大相径庭,我们探讨了基于资源的理论和人力资本理论的影响。
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引用次数: 0
Custodianship across Generations: Preserving the Practice of Vinyl Record Manufacturing 世代相传的保管人身份:传承黑胶唱片制造工艺
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-04-01 DOI: 10.5465/amj.2022.0605
Rene Wiedner, M. Tina Dacin, Santi Furnari
Drawing on a global, longitudinal case study of the vinyl record manufacturing practice following a global decline in sales, we examine the work undertaken to preserve it over time. Our process model of practice preservation highlights that a declining practice may persist across generations if it is made more accessible and resilient by reducing its dependence on specific types of meanings, materials, and competences that risk being lost. Our analysis suggests that these outcomes depend on the work of two types of custodians—legacy professionals and new enthusiasts—in terms of “diversifying” the practice to accommodate multiple configurations of meanings, materials, and competences, thus constituting new practice variants, as well as supporting the continued enactment of variants over time by engaging in processes we label “propping up,” “recovering,” “replenishing,” and “releasing.” In addition to developing a rich understanding of preservation, our findings contribute to a nuanced perspective on practice evolution by conceptualizing a practice as comprising multiple, potentially fluid variants. Moreover, by highlighting inclusive custodianship processes, which differ from gatekeeping and guarding so far emphasized, and by unpacking the role of materials to complement the traditional emphasis on symbolic elements, our findings enrich the nascent custodianship literature.
通过对全球销量下降后黑胶唱片制造实践的全球纵向案例研究,我们考察了随着时间的推移为保护这种实践而开展的工作。我们的实践保护过程模型强调,如果通过减少对特定类型的意义、材料和能力的依赖,使衰落的实践更容易获得并具有复原力,那么这种实践就有可能跨代持续下去。我们的分析表明,这些结果取决于两类监护人--遗产专业人士和新爱好者--的工作,即使实践 "多样化",以适应意义、材料和能力的多种配置,从而构成新的实践变体,并通过参与我们称之为 "支撑"、"恢复"、"补充 "和 "释放 "的过程,支持变体随着时间的推移继续发展。除了对保存的丰富理解之外,我们的研究结果还通过将一种实践概念化为由多种可能变化的变体组成,有助于从一个细致入微的角度看待实践的演变。此外,我们的研究结果强调了包容性的保管过程,这不同于迄今为止所强调的看门和看守,并通过解读材料的作用来补充传统上强调的象征性元素,从而丰富了新生的保管文献。
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引用次数: 0
The Interactive Effects of Abusive CEOs and Philanthropic Corporate Social Responsibility on Organizational Innovation and Performance 虐待型首席执行官与慈善型企业社会责任对组织创新和绩效的交互影响
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-03-28 DOI: 10.5465/amj.2022.0380
Jingfeng Yin, Ying Wu, Robert C. Liden, Donald Kluemper, Steve Sauerwald, Jibao Gu
We examine how and when chief executive officer (CEO) abusive leadership can undermine organizational innovation and performance by diminishing top management team (TMT) behavioral integration. Based on upper echelons theory and the related interface perspective, we analyzed cross-sectional survey data from CEOs and TMTs of 308 small and medium-sized enterprises (SMEs) in Study 1 and multi-wave multisource survey data from CEOs and TMTs of 287 SMEs in Study 2. The empirical results support our theory. In addition, these effects are moderated by philanthropic corporate social responsibility (CSR) initiated by CEOs, such that CEO abusive leadership has a more substantial negative indirect impact on organizational innovation and performance when the level of philanthropic CSR is elevated. This moderation is attributed to TMT members’ amplified negative perceptions of receiving inconsistent treatment, whereby the CEO treats external stakeholders favorably and internal executives poorly. The combined effects of CEO abusive leadership and philanthropic CSR on organizational innovation and performance add to the literature on abusive leadership, strategic leadership interfaces, and upper echelons theory.
我们研究了首席执行官(CEO)的滥用领导力如何以及何时会削弱高层管理团队(TMT)的行为整合,从而损害组织的创新和绩效。基于上层理论和相关的界面视角,我们在研究 1 中分析了来自 308 家中小企业(SMEs)的首席执行官和高层管理团队的横截面调查数据,在研究 2 中分析了来自 287 家中小企业的首席执行官和高层管理团队的多波多源调查数据。实证结果支持我们的理论。此外,首席执行官发起的慈善性企业社会责任(CSR)也会对这些效应产生调节作用,例如,当慈善性企业社会责任水平较高时,首席执行官的滥用领导力会对组织创新和绩效产生更实质性的负面间接影响。这种调节作用可归因于 TMT 成员对待遇不一致的负面感知的放大,即 CEO 对外部利益相关者有利,而对内部高管不利。首席执行官滥用领导力和慈善性企业社会责任对组织创新和绩效的综合影响为有关滥用领导力、战略领导力界面和上层理论的文献增添了新的内容。
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引用次数: 0
More than a Feeling: How Board Member Displays of Anger and Happiness Influence Strategic Decisions 不仅仅是一种感觉:董事会成员的愤怒和快乐表现如何影响战略决策
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-03-27 DOI: 10.5465/amj.2022.1075
Koen van den Oever, Christine Shropshire
To examine board members’ influence in strategic decision-making, we consider the role of emotion displays during board meetings. We build a grounded model of how board members influence strategic decisions, which can occur directly from one director to a top manager or indirectly from one board member through the rest of the board. Drawing from the literature on nonverbal communication, we theorize that displays of anger and happiness by board members increase their focused or diffuse influence, respectively, over strategic decisions proposed by top management. We further hypothesize that the duration of the discussion moderates these main effects. Analyses on 366 agenda items from 68 board meetings of four Dutch water management organizations support our predictions that board member emotional displays indeed impact strategic decision outcomes via focused and diffuse influence processes. Our results also suggest that the duration of an agenda item’s discussion attenuates the association between board members’ displayed anger and their focused influence. These findings offer insights and new avenues for research in corporate governance, emotions, and communications, and have implications for our scholarly and practical understanding of how board members influence strategic decisions.
为了研究董事会成员对战略决策的影响,我们考虑了董事会会议期间情绪表现的作用。我们建立了一个关于董事会成员如何影响战略决策的基础模型,这种影响可以直接从一名董事到最高管理者,也可以间接从一名董事会成员到董事会其他成员。借鉴有关非语言沟通的文献,我们推测董事会成员的愤怒和高兴表现会分别增加他们对高层管理者提出的战略决策的集中或分散影响。我们进一步假设,讨论的持续时间会调节这些主要效应。对荷兰四家水管理机构 68 次董事会会议中的 366 个议程项目进行的分析支持了我们的预测,即董事会成员的情绪表现确实会通过集中和分散影响过程影响战略决策结果。我们的研究结果还表明,议程项目讨论的持续时间会减弱董事会成员所表现出的愤怒情绪与其集中影响力之间的关联。这些发现为公司治理、情绪和沟通方面的研究提供了见解和新的途径,并对我们从学术和实践角度理解董事会成员如何影响战略决策产生了影响。
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引用次数: 0
Expanding AMJ’S Manuscript Portfolio: Research Methods Articles Designed to Advance Theory and Span Boundaries 扩展 AMJ 的稿件组合:旨在推进理论和跨越边界的研究方法文章
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-02-21 DOI: 10.5465/amj.2024.4001
Marc Gruber, Paul Bliese
Academy of Management Journal, Volume 67, Issue 1, Page 1-4, February 2024.
管理学院学报》,第 67 卷,第 1 期,第 1-4 页,2024 年 2 月。
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引用次数: 0
Divergent Market Reactions to Abstract Language: A Multicountry Event Study of European Central Bank Communications 市场对抽象语言的不同反应:欧洲中央银行通信的多国事件研究
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-02-16 DOI: 10.5465/amj.2022.0814
Derek Harmon, Marcello Mariani
Academy of Management Journal, Volume 0, Issue ja, -Not available-.
管理学院学报》,第 0 卷,第 ja 期,-Not available-。
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引用次数: 0
Constructing Envelopes: How Institutional Custodians Can Tame Disruptive Algorithms 构建信封:机构托管人如何驯服破坏性算法
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-02-08 DOI: 10.5465/amj.2019.1343
Emilio Marti, Thomas B. Lawrence, Christopher W. J. Steele
Academy of Management Journal, Volume 0, Issue ja, -Not available-.
管理学院学报》,第 0 卷,第 ja 期,-Not available-。
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引用次数: 0
Avoidance and Aggression in Stakeholder Engagement: The Impact of CEO Paranoia and Paranoia-Relevant Cues 利益相关者参与中的回避与攻击:首席执行官偏执狂和偏执狂相关线索的影响
IF 10.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-02-01 DOI: 10.5465/amj.2021.1432
Jason W. Ridge, Aaron D. Hill, Amy Ingram, Sergei Kolomeitsev, Dan L. Worrell
Academy of Management Journal, Volume 0, Issue ja, -Not available-.
管理学院学报》,第 0 卷,第 ja 期,-Not available-。
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引用次数: 0
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