My security research, particularly into privacy, has meant effectively communicating my findings to a wide variety of people: from security experts to social scientists. I usually manage to bridge the discipline divides because my findings relate to real situations with relevant solutions. However, recently a security expert became agitated by my presentation because, as he argued, he'd been expecting me to talk about HCI not social issues. Quite worried by his relegating of HCI to only interface issues I suggested that, from my experience, identifying both successful and unsuccessful 'human computer interaction' often lies in the complexity of the whole picture. This article, therefore, highlights how, with regard to privacy, the whole picture is vital in system design.
{"title":"A whole picture is worth a thousand words","authors":"","doi":"10.1145/761919.761934","DOIUrl":"https://doi.org/10.1145/761919.761934","url":null,"abstract":"My security research, particularly into privacy, has meant effectively communicating my findings to a wide variety of people: from security experts to social scientists. I usually manage to bridge the discipline divides because my findings relate to real situations with relevant solutions. However, recently a security expert became agitated by my presentation because, as he argued, he'd been expecting me to talk about HCI not social issues. Quite worried by his relegating of HCI to only interface issues I suggested that, from my experience, identifying both successful and unsuccessful 'human computer interaction' often lies in the complexity of the whole picture. This article, therefore, highlights how, with regard to privacy, the whole picture is vital in system design.","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"134 1","pages":"12 - 12"},"PeriodicalIF":0.0,"publicationDate":"2003-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75034376","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Everyone working on web projects will have noticed how HCI and marketing get increasingly integrated to deliver positive and memorable experiences to users. Since my research has looked at the factors that make people trust e-commerce sites, I've had many opportunities to observe how simple design tricks can affect people's attitude towards a website. Ultimately, my findings will help online businesses implement a communication strategy geared to minimise perceived risks and increase their professionalism. This is not dissimilar to the work on credibility done by Fogg's captology group at Stanford. They claim to design persuasive technologies that bring about positive changes in the users' attitudes and behaviours. But who says the same principles could not be used to misinform people? The truth is: The science of persuasion is intimately linked to that of deception. User experience manipulation happens all the time. Let's take an example from the gambling industry. In the course of a study into what makes people trust online gambling sites (cf. our short paper at CHI 2002), I came across the following story in a book called BeatWebCasinos.com (Bill Hayward, RGE Publishing) Imagine you want to try out your luck online. You browse the web for casino websites and notice that several sites feature a Safebet trust seal. Such a seal can't be a bad thing, you think, and you click on it. As expected, you leave the casino for the Safebet site, where you see that the casino is indeed registered with that trusted-third party. You explore the site that says it is a non-profit, independent organisation that provides certification and dispute resolution services to help regulate the industry and protect the interests of the players. It even has its own team of mathematicians to analyse whether the casinos' odds are fair. So far, so good. However, a simple whois search revealed that the person who registered the safebet.org domain also registered 51 casino domain names. It turned out that these folks made up a phoney certification scheme and proudly featured the allegedly independent seal on their own gambling sites. No doubt the average surfer would not have double-checked the legitimacy of the seal and would have been very easily deceived by this little design trick. Let's consider another example. Imagine a foreign person who wants to work in the States but only possesses vague information about the green card lottery. She runs a web search …
{"title":"Deceptive technologies","authors":"F. Egger","doi":"10.1145/761919.761933","DOIUrl":"https://doi.org/10.1145/761919.761933","url":null,"abstract":"Everyone working on web projects will have noticed how HCI and marketing get increasingly integrated to deliver positive and memorable experiences to users. Since my research has looked at the factors that make people trust e-commerce sites, I've had many opportunities to observe how simple design tricks can affect people's attitude towards a website. Ultimately, my findings will help online businesses implement a communication strategy geared to minimise perceived risks and increase their professionalism. This is not dissimilar to the work on credibility done by Fogg's captology group at Stanford. They claim to design persuasive technologies that bring about positive changes in the users' attitudes and behaviours. But who says the same principles could not be used to misinform people? The truth is: The science of persuasion is intimately linked to that of deception. User experience manipulation happens all the time. Let's take an example from the gambling industry. In the course of a study into what makes people trust online gambling sites (cf. our short paper at CHI 2002), I came across the following story in a book called BeatWebCasinos.com (Bill Hayward, RGE Publishing) Imagine you want to try out your luck online. You browse the web for casino websites and notice that several sites feature a Safebet trust seal. Such a seal can't be a bad thing, you think, and you click on it. As expected, you leave the casino for the Safebet site, where you see that the casino is indeed registered with that trusted-third party. You explore the site that says it is a non-profit, independent organisation that provides certification and dispute resolution services to help regulate the industry and protect the interests of the players. It even has its own team of mathematicians to analyse whether the casinos' odds are fair. So far, so good. However, a simple whois search revealed that the person who registered the safebet.org domain also registered 51 casino domain names. It turned out that these folks made up a phoney certification scheme and proudly featured the allegedly independent seal on their own gambling sites. No doubt the average surfer would not have double-checked the legitimacy of the seal and would have been very easily deceived by this little design trick. Let's consider another example. Imagine a foreign person who wants to work in the States but only possesses vague information about the green card lottery. She runs a web search …","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"45 1","pages":"11 - 11"},"PeriodicalIF":0.0,"publicationDate":"2003-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89927301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
If you have ever wondered why most companies fail to embrace user-centered design, you must read this book. In The Support Economy, Zuboff and Maxmin deliver a brilliant treatise on the inherent defects and imminent demise of the reigning corporate paradigm of managerial capitalism, and then daringly propose a new enterprise logic that combines an economy based on relationships and the ubiquitous Internet to provide advocacy and deep support for individuals.
{"title":"Review of The support economy: why corporations are failing individuals and the next episode of capitalism by Shoshanna Zuboff and James Maxmin. Viking Press 2002.","authors":"Peter Reviewer-Morville","doi":"10.1145/967199.967217","DOIUrl":"https://doi.org/10.1145/967199.967217","url":null,"abstract":"If you have ever wondered why most companies fail to embrace user-centered design, you must read this book. In The Support Economy, Zuboff and Maxmin deliver a brilliant treatise on the inherent defects and imminent demise of the reigning corporate paradigm of managerial capitalism, and then daringly propose a new enterprise logic that combines an economy based on relationships and the ubiquitous Internet to provide advocacy and deep support for individuals.","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"60 1","pages":"14-14"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81055674","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Eisteddfod is at the heart of the Welsh culture, although itself largely a Victorian re-invention of an older practice. I recall as a child competing in the Urdd (youth) Eisteddfod and last year I was fortunate enough to see my own daughters' choir win in the International Music Eisteddfod (the Welsh approach to music is rather like the ACM approach to computing: the rest of the world is ranked in a single lumpen).
艾斯蒂福德是威尔士文化的核心，尽管它本身很大程度上是维多利亚时代对一种古老做法的重新发明。我还记得小时候参加青年音乐奖(Urdd (youth) Eisteddfod)的比赛，去年我很幸运地看到自己女儿所在的合唱团在国际音乐奖(International Music Eisteddfod)中获胜(威尔士的音乐方式很像美国计算机协会(ACM)的计算方式:世界其他地区的排名都在一个组别中)。
{"title":"mastery","authors":"A. Dix","doi":"10.1145/967199.967209","DOIUrl":"https://doi.org/10.1145/967199.967209","url":null,"abstract":"The Eisteddfod is at the heart of the Welsh culture, although itself largely a Victorian re-invention of an older practice. I recall as a child competing in the Urdd (youth) Eisteddfod and last year I was fortunate enough to see my own daughters' choir win in the International Music Eisteddfod (the Welsh approach to music is rather like the ACM approach to computing: the rest of the world is ranked in a single lumpen).","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"39 1","pages":"7 - 7"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85042922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
It has been many years since we started hearing about possible changes in SIGCHI bylaws, as a way to update them and reflect the current needs of the organization. Now the new set of bylaws has been approved by SIGCHI Executive Committee (EC) and is in the process of being approved by ACM, before it can be voted on by our members. In this column I would like to take the opportunity to explain what are the proposed changes for SIGCHI Chapters and some of the issues we should discuss and decide upon at our annual workshop at CHI 2003.
{"title":"New SIGCHI bylaws","authors":"R. Prates","doi":"10.1145/967199.967205","DOIUrl":"https://doi.org/10.1145/967199.967205","url":null,"abstract":"It has been many years since we started hearing about possible changes in SIGCHI bylaws, as a way to update them and reflect the current needs of the organization. Now the new set of bylaws has been approved by SIGCHI Executive Committee (EC) and is in the process of being approved by ACM, before it can be voted on by our members. In this column I would like to take the opportunity to explain what are the proposed changes for SIGCHI Chapters and some of the issues we should discuss and decide upon at our annual workshop at CHI 2003.","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"138 1","pages":"5 - 5"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75211323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
As I sit here typing, I can hear the screams of three 12 yearold boys, "Wait, wait, wait, it's mine! You got it!! Kill that thing, no it's got you! Move over there, no there!! You're dead man! My turn..." These three boys wandered into the same Internet café that I did. I asked for a quiet place to plug in for a few hours during the Winter holidays, but instead shared my "quiet" with three boys that had a "day to kill" (as one of them explained to me, they had no school over the holidays, so they "hang" here). As I watch them, clearly enjoying their day of Internet gaming, it reminds me yet again that technology for these boys can be a social, motivating, and fun experience. Of course I have to wonder...Are they learning? Are their experiences violent? Can this be good for them? Is technology really necessary? These are all questions that gaming has always raised for me. But what this chance Internet café encounter did remind me of was how important technology can be for young people.
{"title":"When technology can help children","authors":"A. Druin","doi":"10.1145/967199.967207","DOIUrl":"https://doi.org/10.1145/967199.967207","url":null,"abstract":"As I sit here typing, I can hear the screams of three 12 yearold boys, \"Wait, wait, wait, it's mine! You got it!! Kill that thing, no it's got you! Move over there, no there!! You're dead man! My turn...\" These three boys wandered into the same Internet café that I did. I asked for a quiet place to plug in for a few hours during the Winter holidays, but instead shared my \"quiet\" with three boys that had a \"day to kill\" (as one of them explained to me, they had no school over the holidays, so they \"hang\" here). As I watch them, clearly enjoying their day of Internet gaming, it reminds me yet again that technology for these boys can be a social, motivating, and fun experience. Of course I have to wonder...Are they learning? Are their experiences violent? Can this be good for them? Is technology really necessary? These are all questions that gaming has always raised for me. But what this chance Internet café encounter did remind me of was how important technology can be for young people.","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"6 1","pages":"6 - 6"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84456280","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
8. Update your skills and knowledge. CHI 2003 is offering great tutorials – many new for 2003 – that focus on the needs of HCI professionals in the 21st century. Learn how to design for the aging “baby boomer” population, or how to design wireless devices and services. Learn about search engine and recommender engine systems. Or learn how to integrate HCI techniques into new development approaches such as Extreme Programming.
{"title":"Top 10 reasons to come to CHI 2003","authors":"Kevin M. Schofield","doi":"10.1145/967199.967203","DOIUrl":"https://doi.org/10.1145/967199.967203","url":null,"abstract":"8. Update your skills and knowledge. CHI 2003 is offering great tutorials – many new for 2003 – that focus on the needs of HCI professionals in the 21st century. Learn how to design for the aging “baby boomer” population, or how to design wireless devices and services. Learn about search engine and recommender engine systems. Or learn how to integrate HCI techniques into new development approaches such as Extreme Programming.","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"13 6 1","pages":"4 - 4"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72740619","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The diverse experience and expertise the authors bring to the table provides a positive background for this book. Their approach succeeds in making the book appropriate for a varied audience, including students, designers, and researchers. The authors also positively differentiate this book from their first work by extending their pedagogical approach through the incorporation of examples, exercises, assignments and interviews with prominent figures in HCI community. They were also able to extend and enrich the content of their first book. Furthermore, they provide an accompanying web site with links to online resources, practical examples, and templates for conducting various usability evaluations. This is a big plus for academics adopting the book as a textbook for HCI courses.
{"title":"Review of Interaction design","authors":"Sri Kurniawan","doi":"10.1145/967199.967218","DOIUrl":"https://doi.org/10.1145/967199.967218","url":null,"abstract":"The diverse experience and expertise the authors bring to the table provides a positive background for this book. Their approach succeeds in making the book appropriate for a varied audience, including students, designers, and researchers. The authors also positively differentiate this book from their first work by extending their pedagogical approach through the incorporation of examples, exercises, assignments and interviews with prominent figures in HCI community. They were also able to extend and enrich the content of their first book. Furthermore, they provide an accompanying web site with links to online resources, practical examples, and templates for conducting various usability evaluations. This is a big plus for academics adopting the book as a textbook for HCI courses.","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"448 1","pages":"15 - 15"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75084856","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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